I was extremely pleased with every aspect of my purchase! The service from Schuh was faultless. They arrived, free of charge, the day after I ordered them. It was great to be able to have instant online help in the evening when I had a query, too. The boots themselves were comfortable and warm from the moment I put them on. I agree with previous reviewers that the only drawback is how long it takes to lace them up, but it is worth it. I found that there was plenty of ribbon. They are fantastic boots, and I'm sure they'll last for years to come. Brilliant to be back in Doc Martens :)