If you have any questions, check our FAQ's for the answer. If our FAQ's can't answer it for you, we'll be glad to answer you in person!
Our team are here to help throughout the week. Our opening hours are:
- Monday - Thursday: 0830 - 2030
- Friday: 0830 - 2000
- Saturday: 0900 - 1800
- Sunday: 1000 - 1700
We look forward to hearing from you!
The easiest and quickest way to get in touch with us is to use our Live Help service. Simply click on the Live Help tab at the top of the page and we'll connect you to a member of our friendly team straight away.
Email us anytime at firstname.lastname@example.org or if you're looking for help with schuh Kids email email@example.com. We'll get back to you within 1-2 hours of receiving your message, during working hours.
We aim to provide you with the best service possible at all times but sometimes things can go wrong along the way. If you are unhappy with the service that you have received, please email us at firstname.lastname@example.org and a member of our complaints team will be in touch.
UK customers can call our local-rate number 0207 100 1515.
ROI customers can call 01 899 0141 (local rate) or 1800 411 084 (free phone from ROI landlines only).
International customers please call 0044 1506 468 733.
If your query is for any department other than Customer Services at schuh, please call 01506 460 250.
If you'd like to write to us, drop us a line at the following address:
- schuh Customer Service Team
- 1 Neilson Square
- Deans Industrial Estate
- EH54 8RQ
Schuh registered office:
schuh Limited, 1 Neilson Square, Deans Industrial Estate, Livingston, EH54 8RQ, Scotland, UK
Registered in Scotland No. 125327