what you say...
Shona Allan 29/07/2012
I love shopping at Schuh and so does my son. Schuh is now his favourite shop.
The shoes are amazing and the service is always friendly and very helpful.
We have bought online and instore and both have been a pleasure.
Anthony Sey 13/08/2012
I recently had a problem with my Catarpillar boots, where both soles had developed a squeaking sound. After a few months, I decided to email Catarpillar headquarters who advised me to return to the Store I purchased them (Schuh Store, Trinity Centre in Aberdeen).
The sales girl Mairi, was extremely helpful, and within 10 mins, I'd managed to exchange my Cat Shoes with a new pair without any problem.
I was very pleased with the service and would recommend both your Store and Cat shoes/boots to anyone wanting to buy quality footwear!
great service, very helpful - and patient:)
Jan Bain 25/07/2014
Superb service, Aimee had a lovely manner, so friendly and welcoming plus very knowledgeable of the stock. Will definitely return to this store.
Amy Watson 30/07/2014
Great service and very quick also.
Gillian Park 12/06/2013
I got served by Lewis today and he was very helpful. It was my first pair of converses so he explained how they are usually a size down etc let me try on both sizes and have plenty time to walk about the shop to decide, he didn't rush me to choose. Very polite and made this an easy buy for me.
Friendly staff always ready too help. Sometimes a little bit too obtrusive. Nice store and very well presented
Michael Skene 14/06/2013
Went in to the store to exchange a purchase and all of the staff were extremely friendly and helpful!
Simon Shing 11/06/2013
Assistant was very chatty and helpful.
Michael Skene 14/06/2013
All of the staff were extremely friendly and helpful! Especially my assistant, Nicola.
Lorraine Reid 19/06/2013
Really nice store, helpful staff and shoes that fit!!
David Craib 19/06/2013
This was the first time I have made a purchase from Schuh. The level of service I received from "Toni" the assistant was excellent - helpfull, knowledgable, professional and very friendly. Even more impressive since it was her first day. I would have no problems in recommending Schuh.
Steve Morris 17/08/2012
Hassle free shopping. Went in to buy a pair of Converse hi tops. Assistant brought my size from the store room very quickly and cashier handled the transaction quickly as well. Both were jovial without being overbearing.
First time I've used the Aberdeen branch, will do again.
Paul Macleod 13/09/2012
It was fine overall - however halfway through being dealt with, the girl had to go to see someone else, and I was then "picked up" by another staff member. She was fine too, but I would have preferred having the same person serve me the whole time.
The shoes I purchased in the end were displayed well, however one pair didn't have a price on them, not sure if this is the norm, but would have liked more visibility of pricing.
Roman Leontyev 18/09/2012
Great service both on shop floor and the checkout. Really friendly and helpful staff members.
Kelly Cartmel 04/09/2012
I was slightly concerned by the 'Americanised' greeting and introducing me to my assistant but when Lewis came over he was lovely.
I felt really happy with the service he gave me, he was polite, chatty and gave good advice on which shoes to pick. He explained the 1 year guarantee policy well and advised me that you now sell children's shoes (presumably having picked up from our conversation that I have children).
It was a very pleasant experience, Thank you Lewis.
Anne Keenan 19/09/2012
The 3 girl assistants could not have been more helpful, asked me if I needed any help sorted me out with the right size, helped me sort out the laces (dr martens) and had a good knowledge of the product, very pleased with my visit and purchase :)
David Moy 25/09/2012
Lewis, who served me in the store in Aberdeen was very helpful and friendly. Very attentive and was more than happy to rethread the shoelace to match the other shoe. Shoe's are comfortable and were displayed very well on the shelf. Schuh is a quality shoe store, which unfortunately, is one of the few quality stores which remain on the country's high street.
Many thanks and keep up the good service!
Kes Smith 28/09/2012
Aberdeen Store in Trinity Centre.
Exceptional Smiling staff and exceptional Customer service orientation.
Sincere help without flattery. Genuinely helpful.
On floor service attentive and excellent.
Till / checkout service attentive and excellent.
All queries answered in full and expectations met.
An excellent model for staff service.
Freya Nicol 08/10/2012
I went into Schuh in Aberdeen to just buy some Vans and was served by Lewis. He was extemely helpful and attentive. He gave me advice on size, colour and option to order. All though the store was relatively busy he still made sure to check on his other customers and make sure everyone was getting on fine. If I was served by someone else in another shop I strongly believe i wouldnt have orderded a pair of shoes. I would just like to thank you for making my shopping experience alot less stress free.
Brenda Reynolds 13/10/2012
Always had excellent service from staff and very helpful too. Got my daughters school shoes, school bag and the all important converse's that she wanted. Easy shopping in one go. One happy Mum and one happy daughter!
Ellie Wallace 18/10/2012
I have just got back from the Aberdeen Trinity Center Schuch and was so impressed with the service! All the staff were so friendly and helpful! It was great to be in a shop where every team member looked happy to be there and gave an excellent level of Customer Service :) I will definitely be shoe shopping in there more! Well Done :)
moyra aspey 19/10/2012
good customer service and very pleasant team members wit hgood knowledge of product.
Angela Robertson 27/10/2012
The people were friendly and helpful!
Lewis helped me find the shoe best suited to me and was very friendly.
Lisa Petrie 02/11/2012
Myself and my husband quite often buy shoes from the Aberdeen store and were in yesterday for myself, again! We were served by a lovely sales assistant called Lewis, he was very helpful without being annoying! and was just really pleasant! Makes such a change to shop somewhere where the staff are actually good at the customer service bit!! Only got
claudine vincent 28/10/2012
My shoes r fab
James Wyllie 09/11/2012
I visited the store yesterday and was greeted at the door by a friendly member of staff who said just to ask if I needed help with anything. When I saw a shoe I liked, she politely and quickly found a pair to try on, and showed me where the mirrors were to see how they looked.
When I got home I realised the shoes were two slightly different colours. I visited the shop again today and the staff couldn't have been more apologetic, and found another pair in the stockroom for me to exchange them with.
Everything was hassle-free and very fast. It's nice to visit a shop where it's clear that the staff all really enjoy working there. I could not be more pleased with the level of customer service I received.
Very good & friendly service, Nice atmosphere. And prices aren't that bad.
Carole Tailford 14/01/2013
Lovely staff. Friendly and knowledgeable.
Ross Gillan 15/01/2013
Well where do i begin with how exceptional the service i received in this store was.
Upon entering i was greeted with a friendly smile by the female assistant, who was more than accommodating. She found my shoes swiftly which was fabulous, and seemed genuine and lovely. She handed me over to the cashier who put my sale through with flair and pizazz. the experience was an overall joy, and i wouldn't hesitate in returning.
Fab with boots.
Thank you Schuh team!
Kay Lee 12/01/2013
I live over 2hrs away from my nearest store, so for me to be in store is rare, but I needed to exchange some Rocetdog boots I had bought for my daughter's birthday. The staff were amazing, the store was really busy and nothing was too much trouble. EVERY staff member was super friendly, and I got EXACTLY what Iwanted, which was really important as I live so far away. Thank you Schuh for a great shopping experience.!!!
Claire Watt 22/01/2013
Lewis and the girl that served me were very nice and helpfull.
very friendly and quick service
eleni papadakou 28/01/2013
Great staff! Excellent products! Well done!
Martyn Mortimer 29/11/2012
Lewis was very plesant, chatty and helpful. I would highly recomend people to go to the store
I bought a pair of Converse in size four today at the store in Aberdeen.
Lewis helped me to figure out which shoe would be the perfect match for me. He was absolutely honest and very nice. I would totally recommend him as a Sales Assistant. I would go back to get advice from him again.
Megan Nicola Bruce 08/12/2012
really really really good service! and my store person didn't even get impatient when i asked for like, 13 different sizes of different shoes! aha really really good service, :)
Served by Sarah. Was very busy but picked up a pair of size 6 purple vans and she got them very quickly and politely offered to lace them for me. Great selection and staff. Will defo buy again from Aberdeen Schuh!!!
Nathan parry 31/12/2012
very good service with a very knowledgeable assistant.
All of them were very friendly and very nicely spoke to.
Amy Strachan 04/01/2013
I was shopping in the Christmas sales, the shop was very busy and there were people everywhere however Lewis(the man that was helping me) was excellent, i have not experienced service quite like it before from one of your shops, normally your staff are very polite but I have felt like it was a bit fake however he was genuinley concerned with my needs and although the store was busy made sure that i was 100% happy whilst being extremely efficient. Thank you
Emily Parsons 04/01/2013
Lewis did a grand job, was very helpful and completed all the Schuh pointers required with each customer, given that I used to work for Schuh this should be worth extra points for him.
Craig Moore 07/01/2013
What an excellent experience from start to finish. Steve the shop assistant was serving about 3 people at once with great efficiency. Didn’t feel rushed or hectic just someone who really knew their job. Offered a great service and seemed miles ahead of the others in the shop when it came to knowing about service and policy. Got a great pair of shoes in the sale and will get the correct size delivered to home for free! What a great service. Well done Schuh!!!
Iida tuomi 10/01/2013
ANAZING customer service, thank you Mairi!! And Nicole! I got the shoes i wanted, and live them!! Will come again :)
Fantastic service in the Aberdeen Schuh store today from Lewis. Very helpful and friendly. Will be back for my next pair of converse soon.
Ellen Lauder 22/07/2013
Lewis is super helpful, will definitely be coming back!
Tracy Miller 23/07/2013
Lewis was a very nice guy as he helped fit my shoes for me. He also gave lots of helpful advice. If he hadn't fitted my shoes I would have ended up going for the wrong size.
Gail Cooke 01/08/2013
The service I received at your Aberdeen store was fantastic.All of the staff were on the ball and very attentive.Lewis, who served me was so polite and when he had to get other shoes for other customers,kept coming back to let me know that he was still around to help me also.
The ordering service was so quick.I had my shoes delivered to my home address.....oh joy! because I live out of Aberdeen and it would have been a pain to have made another journey to pick them up in store.
Susan Cowlam 06/08/2013
Sales assistant, Lewis, was excellent. Very helpful and knowledgable. Made for a very pleasant shopping experience.
Great service from Lewis. Very welcoming, friendly and helped us to pick the right size and style of shoe. Would use this store again as their customer service certainly outshines other shoe shops.
Jamie Ogg 19/01/2013
Great service. Staff very friendly and helpful.
Kimmy Lai 30/01/2013
Great Service from both members of staff, very friendly and helpful. Will definitely be back in future.
Nicola 012, was very well informed, friendly and helpfull.
Always a pleasant shopping experience in the Aberdeen store.
Everyone really friendly. Our assistant on the day, Lewis, was really friendly and helpful.
Devon wright 17/06/2013
Great service. Assistant Steven was very helpful
Emma Johnson 24/06/2013
Very helpful and I now own an awesome pair of Vans! Happy! Thanks!
fiona umphries 29/12/2013
Just had to say... was in the store on Boxing day with my son, to buy him some new boots for uni and was served by such a charming young man called Callum. What a joy!
Susan Simpson 10/10/2013
Went into the store in Aberdeen to look for Fly ankle boots. The store didn't have my size and the shop assistant said he could order these in my size and I should receive these by 3 days time (no delivery charge). He was polite and most helpful. Would go back to shop in store in the future.
Elaine McGennis 15/10/2013
We went in to buy some Converse/Vans and Lewis, the young assistant, was extremely helpful and patient with my daughter who was struggling to make up her mind. He didn't rush her and gave her good advice. Service was excellent which is sometimes very difficult to say about other stores. Thank you.
Ana Blasberg 13/09/2013
All the staff was really nice to help you to find the right shoe and very attentive if you where getting the help you needed :).
Hannah Love 18/09/2013
Excellent service and such lovely staff!
I've never received such helpful advice like this in any other shoe shop- it was outstanding!
I had spent ages going round other shoe shops looking for boots but couldn't find anything. It was only when I came to Schuh and had such an excellent sales assistant that I was able to find the perfect pair of boots.The sales assistant I had knew about every type of boot and was able to recommend what was best for me and also give really helpful advice. She was so cheerful and patient and made buying shoes so much easier and enjoyable!
This was my first time to buy anything from Schuh but I will definitely be coming back in the future!
Dorothy Love 18/09/2013
This was my first time to buy anything from Schuh and it was outstanding service! My sales assistant Rebecca (018) was extremely helpful and gave such good advice in helping me to buy a pair of boots. She was so friendly, cheerful and patient and made buying boots an easy and enjoyable experience!
I will definitely be coming back to Schuh as I have never received such exceptional service in any other shoe shop!
Anna was very polite and friendly. Quick and pleasant service.
Børge Frantzen 09/02/2013
Could be better range of shoes, maybe. Craig was excellent help, though. Fast, effective, helpful. Overall a very good help in the store. :)
Kathleen Chalmers 11/02/2013
Very friendly shop. Craig (assistant 040) was particularly helpful when my son was deciding on which shoes to buy.
Fiona Jefferson 17/02/2013
Very helpful, cheery and polite staff, got exactly what I wanted. Nice to get staff that appear to want to help and nothing is too much trouble. Well done the Aberdeen staff.
Jennifer Ross 14/02/2013
Absolutely love this store and the girls that work there. So patient with me when I try on several shoes. Also very helpful in helping me pick out the perfect pair after I described my outfit to them!
Caroline tait 17/02/2013
Rebecca was extremely helpful and very friendly. Excellent customer service thank you!
lewis was really helpful and provided great customer service,an all round good employee
Maureen Monaghan 09/08/2013
Went to store yesterday to buy shoes. Was greeted by extremely friendly and enthusiastic staff who were most helpful.when I went to the till to pay was served by the till operator who was equally friendly and told me about the child measuring service. They were a lovely bunch of people , who made me feel welcome in a young and trendy looking shop, although I am not young and only trying to be trendy now I have my Red or Dead shoes.
The store was very busy but the assistant that helped me (Lewis) was very polite and positive. I work in retail myself and I know how stressful it can be. But I always appreciate when someone asks me how I am and if I am having a good day. And this assistant did just that.
Marie Duguid 08/03/2013
The gentleman who helped me select my chosen shoes was very attentive and helpful, despite being very busy. He found me a perfect and comfortable pair of shoes, which was important to me as I work 13 hour shifts continually on my feet and also have to contend with making sure I can get a shoe that will house my orthopaedic insoles.
I have been wearing them in today around the house and they could not be more perfect. He was honest and gave good advice in choosing the ideal shoe for me.
Rhona Skelly 13/03/2013
They were really friendly, and helpful. The service was quick!
Lewis was the man helping me decide my purchase of a pair of vans, he was simply a nice guy, gave good advice about the 4 pairs i tried on, and i bought the pair yeaterday and am pretty confident i got what i wanted. He was also decent enough to inform me about the returns policy too which i wouldnt have thought about!
Service was good, helped with trying the shoes on and checking the fit. Explained that they stretch and recommended insoles. All in all very happy with the experience.
Rachel Shanks 20/03/2013
Very friendly and helpful staff member Lewis.
Amber Price 28/03/2013
The Aberdeen store is really good. Served today by Leanne. Offered help when I arrived, allowed me to browse, fetched and helped lace up shoes, tried another size - nothing was a problem. Kind, courteous and helpful. Thank you.
Mary Morrice 08/07/2013
everything about the purchase was good especially the assistant who was so patient and knowledgeable,friendly and efficient-made me feel that she was happy to be helping me but not pushy-she was great!!I I have027 as a no. on the shoe box and i think this is the assistant's ID.
stewart mcewan 09/07/2013
the staff really just went the extra mile, fantastic service.
Uniformly positive experience. Great guidance and advice, with a little humour thrown in for good measure.
Laura Lorimer 15/07/2013
Lewis was really helpful in arranging an order as my size was not available in store. Really good customer service.
Excellent! A big thank you to Lewis and the rest of the staff who kindly advised all of us and patiently waited till all of us decided what we wanted (3 people, 4 pairs of shoes and we arrived just before closing time ... you can imagine how grateful we were with the fact that Lewis and the girls were very happy to help us even though they had to stay longer)!
Very friendly and efficient sales assistant that helped me with my return.
Alison Maclean 29/10/2013
Very prompt and friendly service. I was on my lunch break and did not have much time. The guy who served me (Steve according to my receipt) was friendly and treated me like I was the most important person in the store. He is a credit to your store and company. Definitely encourages me to visit again.
Bethany jade lang 16/10/2013
I went to buy a pair of vans in the Aberdeen trinity centre and was served by a lad called Lewis he was soooooo helpful and was genuinely interested in making conversation about skateboarding and the shoes styles that benefit it. If you could tip staff in schuh I would defiantly be putting cash in his pocket!
Ellie Rushmer 15/10/2013
They were really nice and friendly and helpers me choose the right shoes for me and when they didn't have them in they were promptly delivered to my house in a few days and I'm extremely happy with what I got. Thank you.
Myles Edwards 03/06/2013
On entering the store the welcome was friendly and not too pushy. I do not usually leave feedback on customer service due to my busy work schedule but the service I received from Naomi was excellent. She was polite in introducing herself, very pleasant, cheerful and efficient and even apologised for the wait when there was not really one.
A great experience all round and the shoes are great.
Irene McIntosh 28/05/2013
Served by Lewis. Very efficient and very helpful. He took time to explain different styles of Skechers with nothing too much trouble.
Was served by Eleanor in the Aberdeen store, I was aware that it was her first shift and she had fantastic customer service. She was extremely helpful with my purchase. I had a particular style of shoe in mind, and with Eleanor's help and style advice I came away with two pairs. I was explained fully about the returns policy, so I wasn't under any pressure if I decided that when I got home and tried the shoes on they were not for me. This is not the case and I'm so pleased that I had such a lovely assistant to help me. Thank you
Maggie watt 06/06/2013
Very pleased with my purchase and the service from lois who served me, all staff seem very helpful and friendly.
Keith fraser 07/04/2013
Came in to Schuh to get a pair of Vans for my son. We were served by lewis who gave us great advise on the correct UK size and types of Vans. 14 year old know exactly what they want.
Been in this branch of Schuh before can't fault the service. A few months ago my daughter could not get the size she required but arranged them to be delivered to her home.
Steve Keir 01/04/2013
Craig our assistant was very polite, helpful and courteous. He looked out the shoes I chose and even offered a similar alternative in my size as an option.luckily for me my first choice were in stock and fitted. Nothing was too much trouble for Craig.
My fiancée and I did not even have to wait before being offered help.
Many thanks to Craig, Steven and Lewis for making shoe shopping an easy experience for me....and I hate shoe shopping !
Trinity branch Aberdeen.
Lauren King 05/04/2013
I bought a pair of shoes online, in the sale because they were practical. I didn't like them all that much. They arrived, i decided i really loved them, tried them on and they were the smallest size 6 in the world. You no longer have them on the website in a size 7. I popped into the Aberdeen store after work to grudgingly return them. I was quickly helped at the till by a nice guy who from my receipt seems to be called Lewis. He told me to hold on and he'd have a look and see if they were available in store, sadly they had none left BUT he could order them in and they'd go straight to my work - perfect. He explained that kickers ladies sizes are basically a half size smaller and that I don't really have massive feet and that he'd order me the size I'd need if I was ordering Converse (my staple) for example. He was also really positive about my shoe purchase and joked along with me that my mum would be really proud of me buying "good quality, supportive shoes!". Really glad I can get the shoes in my size and that popping into the store on a Friday afternoon was so simple and was actually served by someone with a smile on his face and a sense of humour! Thanks Schuh!
(and because I know retail are big on this, i was also greeted by a smiley girl as I entered the shop!)
Alyson Louise Crowley 05/04/2013
Really helpful and encouraged me to shop with schuh again!
Gloria Garland 10/04/2013
Very helpful staff
s forbes 10/04/2013
Was served by Lewis (cashier number 011) very friendly easy to talk to. Had lots of information about the shoes I was buying. The shoes I wanted to buy in store weren't available in my size so he got a pair similar to the ones I wanted to try on to see if they fit and also a bigger size just in case , he was very prepared. Even told me about the free next day delievery, which was great. Due to his great customer service I will be shopping more at schuh in store rather than online.
P.S think he deserves a bonus for his great service today.
Excellent service all round
Yasmin Sutherland 16/08/2013
The Staff were very polite and very helpful. I would consider buying shoes from your store again. I am really happy with them and they feel a really good shoe. Thank you.
John - George Stephen 17/08/2013
Chris, the assistant who helped me with my shoes, was a great guy and really polite, he was extremely helpful today, he really raised the impression of the store for me and if all assistants are like him I will definitely shop there in the future!
Store assistant was very helpfull
Wendy Stewart 10/04/2013
I visited your Aberdeen, Trinity centre store today looking for black work trainers. I was served my Lewis. the store didn't have my size in black so Lewis advised that I could order them in store to be delivered to my home in a few days.
Lewis took my details and in a few minutes the trainers were ordered, no fuss, no bother! GREAT service.
Greig Duncan 14/04/2013
Lewis was very helpful and knew the products he was selling in detail. Great friendly service
Lewis (cashier 011) was extremely pleasant, well mannered and helpful. After this experience would certainly shop in store again instead of relying on the web. :)
Montrose Stone 13/04/2013
I was helped out by a man called Lewis in the Trinity Center Aberdeen, Lewis was very helpful by the second I set foot in the shop. He was quick and very friendly, I would defiantly shop in schuh again :)
Steven McAllan 19/04/2013
The store assistant was very helpful and informative without being a pushy salesman. I arrived at the shop to buy a new pair or trainers, I left with two new pairs of trainers and I feel completely satisfied with my purchases. Overall a pleasant experience.
Really good service and helpful staff
Sarah was extremely to me and my new shoes look GREAT!!
Lauren Gray 28/04/2013
Staff very friendly and helpful!
James Griffin 27/04/2013
I came into the store today and purchased some vans, I was served by 018 Rebecca. Rebecca was by far the best customer service assistant I have ever dealt with, she was caring, fun and extremely helpful. The customer service I received from Rebecca was exemplary and I would like to just thank her and let the management staff know how fantastic she is, in my eyes she represents schuh perfectly. She was even kind enough to inform me I could receive a 10% student discount! Please pass my feedback on to Rebecca.
The store was very welcoming and laid back, the staff in the store were all very nice and welcoming they gave you lots of good advice and were very helpful. The layout of the store is very good there is lots of mirrors around the shop for both looking at just your feet or full length. The one thing you could improve on is some more seats around the shop apart from that its brilliant and will be going back again.
Brian Rough 02/05/2013
As a manager of a team where exceptional customer service is paramount I would just like to say the Aberdeen store is a model i would happily use as an example of how to get it right .
All the staff were happy and eager to help and it was a refreshing experience to walk into a shop where the balance of assistance was relaxed but still efficient
I would like to give a special mention to Lucy & Naomi who were not only helpful but were very knowledgeable about the products and services and have ensured return visits and recommendations from me .
Keep up the good work !
Kerry Jack 04/05/2013
Our assistant, Lewis was absoloutely lovely and extremely patient with us (we tried on alot of shoes in different styles and sizes!) and also very helpful and professional about fitting childrens' shoes well.
all of staff were very happy to help us:)
A great selection of shoes, in alot of sizes as well:)
A great shopping experience!3
Great service, very helpful and friendly assistant. Very happy with the service.
Joe Kelly 31/03/2013
Rebecca was very helpful and both her and Lewis appeared enthusiastic throughout and displayed good customer service.They seemed to work well as a team and to be enjoying themselves. I would definitely go back to the store.
Both Scott, the assistant, and Lewis, the cashier, were very helpful. I appreciate the service. Thank you
Louise Watt 30/03/2013
Our service was brilliant at Schuh in Aberdeen. Even though it was getting busier as time went on our assistant Nicola that we got was very helpful and made time for us as well as others which we very much appreciated. Definitely would recommend Schuh and hopefully will be returning there:)
Morag Beattie 05/04/2013
first class service from assistant, delighted with product thank you very much
Jacqueline Cooper 30/08/2013
Was attended to by a really pleasant girl. She measured my daughters feet and engaged well with her. She was an excellent representative for Schuh and I must add that this was a Monday morning!!!
Sandra Nicoll 31/08/2013
When I took my Mum into Schuh for her favourite footwear (skechers)
we couldn't find them. An assistant pointed us in the right direction ( the store had been re-arranged). My Mum needs a wheelchair as she can't walk very far but when she does do any walking she likes skechers unless she is out for a formal occasion. the young man who served us (Stephen) was very polite and could not have been any more helpful. He went to get the right size for all the ones she tried on, got her a shoehorn and explained the ordering procedure when he could not give us the size she wanted. All in all, it was a very pleasant experience.
Taylor should get a pay rise!
Had amazing service, it was 5 minutes until the shop closed but they didn't rush me and were happy to get me the different sizes to try on
Laura Pattison 24/02/2013
Staff available when I needed them. Quick & friendly service.
Thom Whyte 05/12/2012
Served by Lewis i think, good guy, very friendly. Gee the boy a raise.
Chloe fairclough 10/12/2012
I was very quickly seen to by Rebecca despite it being quite busy. I asked for a brown boot in a size 3, she came back stating that although they didnt have the boots in my size she brought the same boots in black for me to try for size and the brown boots in a size 4 for me to see the colour etc. I then ordered my boots in store for delivery to my house. Both Rebecca and the cashier were very helpful and informative. I went in the store at 3pm on the Friday and I have just received an email stating my boots will be delivered today. very suprised as it was over the weekend.
Thank you schuh!
irene gordon 13/12/2012
Anna extremely helpful, smiling and chatty. Just love my IC WHIMSIC MIAOW boots. Merry Christmas XXX
Kirsty Robertson 15/12/2012
The shop assistant didn't have my size but offered alternative shoes which worked out perfectly. Very helpful!
holly fitzpatrick 12/12/2012
Was very happy with the service at Schuh in Aberdeen. Assistant Lewis was the BEST help in picking out exactly what I needed couldn't ask for better service! :)
Lorraine Pitman 13/12/2012
Recently purchased boots from another retailer, and they developed a fault. Knowing that Schuh sold good quality, i decided to look at your boots online. I saw a pair i liked, and a pop up came on screen and asked if they could help - i decided to ask if the boots were available in Aberdeen, they were, and if they could be reserved, they could be. Went straight from work, with my text that included store opening times, and walking into the store i was met with one of your team who arranged for my boots to come down from the stockroom - whilst the size 7 was too tight, the size 8 which was also in stock and fitted was purchased that night. And i sit at my desk, typing this compliment with my boots on my feet.
Thanks for making my experience so easy and enjoyable - wish all my shopping was like this!
Pauline Simpson 19/12/2012
I was served by Lewis 011
He was very pleasant and helped with all my questions regarding my choices.
It took a little while to get some attention at the start, but the shop was quite busy. All in all a good experience
Charlotte Mayes 27/09/2013
Staff were charming and very helpful with a good knowledge of their products. Despite the store being very busy they still made the time to help and advise.
Claire Docherty 27/09/2013
Lovely staff :) very helpful and approachable without falseness.
Love my wedding shoes :)
pauline simpson 02/10/2013
Lewis was helpful, knowledgeable and gave us his undivided attention. Great service! Schuh will be our first stop from now on.
Excellent service from three assistants whilst deciding which pair of trainers i liked best. Very friendly and attractive staff, also a great choice of the latest footwear.
I've always shopped at schuh since it opened, and prefer the personal touch than to shop online and your prices are good.
William Jaggard 30/06/2013
I returned after being very well informed about the range and styles for size 13 shoes on a previous visit. I was served by Craig whose service was incredibly quick and efficient, whilst being incredibly pleasant and affable to chat with as I tried the selection of Vans shoes I was interested in. He also impressed me by taking the initiative to bring along a pair of converses just in case I wasn't happy with the shoes I chose as I think he noted what I was wearing into the store. An astute observation I appreciated a lot. Although I only wanted to quickly pop in and make a purchase, my experience was highly satisfying. I would definitely return next time I require new shoes or recommend to friends.
Polite, helpful and everything explained about ordering.
Lynne Robertson 05/07/2013
Returned faulty shoes. Was attended to by Lewis who was very curteous and understanding regarding the fault with the shoe, and replaced them with a new pair. First Class Service.
graeme milne 06/07/2013
All good today. Nice and helpful staff, Lewis and Charlotte. Made shopping easy , a good experience all round. Despite the shop being crowded they both took time to answer questions and help. Top marks.
Hannah Blades 07/03/2013
Server was Lewis, was really nice and chatty :) good experience all round.
Andrew Carson 07/03/2013
Excellent service. Staff were very friendly and helpful and seen to my order quickly.
Michael Fiddes 08/03/2013
Chap serving me , Lewis, was extremely friendly, efficient, knowledgable and engaging. The service from Lewis was excellent, soemthing so commonly missing from today's retail experience.
Yvonne Hannibal 13/03/2013
Assistant was very friendly and helpful. Welcomed me politely and helped me with anything I required.
His knowledge of the stores products was of a high standard, which made deciding on which shoe to buy easier.
Harmony Bury 07/03/2013
Lewis was great, really fast and very helpful :)
Jordan Beattie 19/04/2013
Received very good, friendly service from Steven and also Lewis at the till. Simple transaction and no hassle. Thanks very much.
jan maclean 22/04/2013
I was shopping on a busy Saturday with my son and daughter, the shoes we were looking for were for my son, when entering the store we were greeted with a friendly smile followed by offers of help from a couple of staff members without being too pushy but after choosing a couple of styles, a young lady offered to get them in his size, although she was attending another customer at the same time she was very attentive and returned to see how we were getting on. She was very busy but made us feel like a valued customer and although one pair he liked was not in stock the assistant was willing to check stock and send to our home or store pick up, although a delivery had come in and quickly located the shoes required without any fuss, I am a manager in a shoe store myself and was very impressed with the service we received on the occation of our visit. Good training and attentative service, I would definately return to this store, thank you
Christine Mitchell 29/04/2013
Sales Assistant was helpful, friendly and quick to assist me. Excellent service!
The staff were very informative and friendly. They offered to check if they could order in my size which they didn't have in store. Very good customer service.
isabel wilson 28/12/2012
Served by two younger women who couldn't have been more welcoming and helpful. Both knowledgeable about the stock and although clearly busy (post Xmas sales) gave me plenty of time and attention. Particularly liked not being pushed to make decisions and having the returns policy spelled out to me. Most shops don't have anything like this level of service.
Lloyd Ledingham 15/05/2013
They were very helpful and and the staff should be respected alot becuase it was the best customer service that i have ever had in a shoe shop
Was Helped by the very nice and very patient Neila went to and from the store room getting me lots of shoes in different sizes without appearing frustrated...this excellent customer service resulted in me buying 3 pairs of shoes.
Fergus McKenzie 15/11/2013
Excellent service, very professional, served with a delightful smile, an absolute credit to the company, Ill certainly return.
Wendy inkster 15/02/2014
shirley worsley 16/02/2014
hi ,well I visited ur Aberdeen store just looking when I saw the trainers that I loved ,well so disappointed when there was only a size 4 .the assistant over heard me immediately and asked me over to tell me that there was some size 5 in stock online and that I could have them delivered to my door ,excellent customer service ,I cant say enough that I was so impressed with the way you operate your customer service ,which I would say ,is near to perfect ,many thanks and would recommend you to anyone . many thanks .
Peter Henderson 21/11/2013
Very friendly and helpful
S Channa 19/11/2013
Nice friendly staff, swift service - also love the shoes!
D meekham 12/04/2014
Great service . Very well done
I was served by a lovely woman named Aimee
Although the store was clearly very busy, she still maintained an excellent customer service by sounding genuinely interested in how people were getting on and constantly rushing about to ensure every customer was given the best service. This was fantastic and I believe that this employee should be given praise. Thank you.
Krista Jakobsen 23/06/2014
Very nice service, was knowledgable about the products I was interested in but wasn´t horribly pushy with the sale, he had the balance correct between trying to make the sale and knowing his product without making you feel uncomfortable as some sales assistants can do.
Calais Brown 24/06/2014
Very pleasant service offered, accompanied by helpful advice and direction as to the appropriate purchase. 5 stars! Very happy with my new shoes.
Simon Shing 26/02/2014
Very good service. got good advice and then shoes quickly.
Kim Fraser 28/02/2014
Purchased a pair of Skech Go Walk today, served by Lewis, who was very polite and had excellent product knowledge, he asked if I had purchased this make before,which I have not, he took time to explain different options available, very patient while I tried three different styles,suggested trying a smaller size when I was undecided, have never shopped with yourselves before always thought too young and trendy for me but Lewis certainly did not make me feel out of place and will definitely be shopping with yourselves again.
Shirley Dickie 09/03/2014
We were impressed with the service we received today. Matt and Steve were very friendly and helpful. Both are a credit to Schuh.
Fiona weir 13/06/2014
Fabulous store and staff! Steven was friendly and helpful and although it was only grants second shift he was very good. I will be back!
Donna Neish 24/04/2014
I was very impressed with an assistant called Callum when purchasing Converse for my daughter. He was patient and very helpful from start to finish. Thank you.
Service was very good. Assistant was very polite and had a good manner despite being very busy. Cashier was friendly and chatty and very helpful. Very happy with my service today
teresa munro 02/05/2014
Jonny Bee 03/05/2014
Got served by a guy called Callum today. He had reddish hair and said he was from Ellon (or maybe Elgin). Really cheery guy and his help made my day more enjoyable.
Christopher Deans 27/04/2014
Staff were excellent despite how busy the store was.
Livia Konrad 03/05/2014
Your service is perfect! I say thanks to kelly!! You wait for me and go xfive to the boss and ask him for my size! :D
Nike air max thea!
Good wishes for kelly??
Thank you :)
See you soon livia (the girl where was in Schottland on the 24/04/2014
Audrey Craig 06/05/2014
A huge thank you to Aimee in Aberdeen for her patience and understanding. Extremely grateful for all her help in finding the right style for me.
Staff very friendly, excellent service!
Janet Parkin 28/01/2014
Fantastic friendly service. The shop was really busy but calmness and professionalism ruled! I haven't enjoyed a shopping experience like this for a long time.
With many thanks,
staff were very attentive and friendly.
Eric Fyfe 22/04/2014
Sales assistant (Aimee) was excellent very helpful, happy and friendly! Very pleasant visit, and I got what I wanted so even better! I will return to this store in the future
Andrew Mark 24/04/2014
Very friendly and polite service.
Susan Barber 26/04/2014
Good service, quick efficient and with a pleasant manner.
Michael Diamond 25/04/2014
Great experience. I was a little indecisive as to which shoes I wanted to purchase. This was not a problem for Talor who took it all in her stride, she was happy to help me, she ran back and forth three times to get the right shoes, displaying a genuinely positive and cheery attitude. I will definitely be coming back again. Well done Team Aberdeen.
Abigail Smith 19/03/2014
Found what i wanted, staff very helpful :) went the extra mile to serve me. really happy with service. thanks :) abi
Gordon Stewart 26/03/2014
Pleasant shopping experience, thank you!
sandra brown 31/07/2014
Greeted upon entry into store. Allowed to browse before being approached once I'd decided. All staff very friendly, polite and prompt. Overall experience very good. Would shop here again.
Morag Yule 31/07/2014
Lots of shoe shops in Aberdeen but I had the best service from Schuh out of all the shops I've purchased shoes from to date. Assistants are so helpful without being pushy. I reserved trainers for myself online. Text message arrived within minutes advising collection ready next day. When I arrived at store I saw some other trainers I also liked. Assistant Chris appeared with my choices in minutes and was very helpful and pleasant. I'd give store choice, price, ease of purchase and the assistants 10 stars not 5.
Fiona Humphries 13/08/2014
I am just so very impressed with your company!
I bought my son a £120 pair of shoes in December which fell apart a few month ago. All my friends and family said a shop would never refund me but I took them in to the store today and the manager agreed they should have lasted longer and I got a full refund! No fuss, no arguing, no sharp intake of breath!
I am delighted as £120 is a lot of money and he is a uni so we need every penny. I will definitely buy his next pair at the shop and I will be spreading the word about your excellent customer care. Thank you very much!
Gillian poole 12/08/2014
Just wanted to say what a brilliant help all staff were in the store today especially Laura who although very busy still made us feel valued as customers and provided us with a quick efficient service. She was welcoming, friendly and very helpful checking on sizes and colours of shoes for us. A great service I will recommend to friends and family.
Mrs hazel Jenkins 08/12/2013
Lewis was very helpful while l was shopping in your store
Allison Wickes 04/06/2014
I was extremely impressed at the service I received both in the Schuh store and for my follow up order (placed from the store). I must confess I have found your stores a little intimidating now I've hit 40, you can get that feeling you shouldn't be in there!! Not this time though: Callum was extremely helpful and provided all the information and advice I needed. He was polite and cheerful throughout and made it a very pleasant shopping experience. As a woman normally found in vertiginous heels it was a minor miracle that I walked away with not only the Cons, but the Vans also on their way! Subsequent delivery went smoothly, albeit a day later than the 24hrs stated (but that's Parcelforce, not you), and the Schuh emails were useful and kept me informed of progress. Callum, you may have converted me to Vans: I want more, though I think I'll give the skateboarding a miss! Definitely a positive experience.
JACK maitland 10/12/2013
Excellent service and friendly staff. I love Schuh!
Stuart Inglis 17/05/2014
Helpful, efficient friendly service. Thanks
alan ward 11/05/2014
very helpful staff .really quick service
Very friendly service by Callum, will definitely be coming back.
Abi Workmaster 18/05/2014
Just popped in for a little look, ended up leaving with a new pair of shoes.
Great, efficient service. Thank you Steve!
Great service, sales associate was really helpful and friendly!
Lynne Weston 23/05/2014
As a family we are regulars at the store, and I must say every time we have been in to buy shoes, especially with our teenagers, everyone is so helpful. Today we were served by Callum, a very pleasant young man, who had excellent customer service skills. It makes a welcome change to always be greeted with such positive customer service, great job guys
Mandy Clarke 24/05/2014
I bought shoes today and was given assistance from Callum,
I found him very attentive and he gave us excellent customer service.
Lowrie Deyell 25/05/2014
Wonderful service by a young lady called Morgan. Nothing too much trouble for her and served with professional courtesy and always smiling. Marvellous products served by wonderful staff. I will be recommending to all friends.
Fab customer service!
angela strachan 28/05/2014
chloe the assistant was most helpful and so polite thank you
Gary Urquhart 14/01/2014
I would like to acknowledge the excellent customer service provided by Lewis in your Aberdeen store yesterday. He was very helpful, knowledgeable and pleasant. In my experience, it is a rare thing nowadays to find a sales assistant as professional and committed as Lewis. He is a credit to your company.
Dave Cruddace 21/01/2014
Fantastic service from Lucy, who was very patient when it came to measuring my 14-month old son's feet! Lucy made lots of good suggestions as to different styles we could try, as my son has a very high instep which has made finding a proper fit rather difficult.
I hope this feedback makes its way directly to Lucy. She really is a credit to your company.
Berit Carstensen 07/01/2014
I was very, very satisfied with my shoe-assistance back in October 2013 when I bought a pair of black patent Dr.Martens shoes in Trinity Centre!
I was assisted by 011: Lewis, and he offered me the best service I've ever had in a shoe store!
I would just like to honor him for this, I really appreciated this buy!
My shoes fit me perfect!
Ms. Berit Carstensen
Moira Cruickshank 29/06/2014
very impressed with service, nothing was too much trouble for assistant Neila she was most helpful even though the shop was very busy and she was multi tasking
thank you Neila
Timmy Mallet 30/06/2014
Very helpful staff got me exactly what I wanted I was served by a nice girl I think her name was julietta
paula fogiel 25/03/2014
Excellent service. Polite and helpful staff even when the store was busy I was served straight away and found just what I wanted.
L Neil 02/04/2014
Really pleased with the advice and friendly service I received today ...don't normally provide much feedback ...but today warranted it !
Rose Galbraith 06/05/2014
I rarely shop in Aberdeen as I find the customer service dreadful and quickly lose interest. I was pleasantly surprised by my experience when I visited your store today, initial staff member was very painted and only seemed vaguely interested, then Callum brought me a stockroom item and was delightful! Very knowledgable and friendly without being pushy, he helped me with sizes then explained your returns policy when I was undecided about a second pair of shoes! Due to his manner and general niceness I bought the two pairs, doubling my spend to £100. I will be back! Thanks for restoring my faith in good customer service!
Paul Brannan 07/05/2014
Lauren Forrest 09/05/2014
Really friendly and talkative staff that attended to what I needed right away. Good atmosphere and helpful staff.
scott cooper 05/05/2014
good quick service and got want i wanted
Diana Peers 10/05/2014
On 29.04.14 I went into Schuh in the Trinity Centre, Aberdeen to have a look round and came out with 3 lovely pairs of shoes - Pumas, brightly coloured fancy but very comfortable heels and a pair of flatty Sketchers.
I'm delighted with my purchases. Steve was very helpful - nothing was too much trouble. He also allowed me to take time and make my own mind up. It wasn't difficult to decide. Schuh is my favourite shoe shop. It's more than just buying shoes - it's knowing that your feet will get the Rolls Royce treatment.