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BASINGSTOKE

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address/opening times

  • Festival Place Shopping Centre
  • Unit 27
  • Basingstoke
  • RG21 7BE
  • 01256806481
Parking available
This weeks opening times
Tue 29th Jul 0900-1900
Wed 30th Jul 0900-1900
Thu 31st Jul 0900-2000
Fri 1th Aug 0900-2000
Sat 2nd Aug 0900-1800
Sun 3rd Aug1100-1700
       Next weeks opening times
Mon 4th Aug 0900-1900
Tue 5th Aug 0900-1900
Wed 6th Aug 0900-1900
Thu 7th Aug 0900-2000
Fri 8th Aug 0900-2000
Sat 9th Aug 0900-1800
Sun 10th Aug1100-1700
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local info

Often mistaken for a new town due to its rapid expansion in the 1960's, Basingstoke is traditionally an old market town rich in trading culture. Our store is located in the busy centre of Festival Place and hosts a variety of styles from our schuh kids range!

what you say...

Charlotte May 28/07/2013

Excellent customer service, so helpful and polite.

Ian Read 27/07/2013

Great service from Eden in store. She listened and responded to my needs. I would be happy to be assisted by Eden again.

Aaron Clarke 29/07/2013

Assistant: Tina Excellent, professional and friendly customer service. My size was not available at first to which Tina had already collected the size about and below just in case. Then was shown similar shoes as the alternatives were too big/small. Ended up trying on further trainers and selected something from a suggestion by Tina. Very happy all round hence this post. I will be back to get the initial shoes when they come in my size later next month. Aaron.

Ben Grimes 30/07/2013

Here is a great story of brilliant customer service! I had bought some k*swiss trainers about 6 months ago online, and then recently one of the laces snapped. These were not even worn everyday. Having only just moved to Basingstoke myself, I thought I'd ask the advice of the local Schuh store as to which laces I should purchase to best replace them. I was greeted by Laura, who was friendly and helpful from the outset, and she mentioned that sometimes spare laces are available from the store, especially in a circumstances where they had broken after a short space of time. After looking, she didn't have any, but she took both my phone number and email address and offered to contact the rep and request a pair of replacement laces. Great I thought! A few days later I received a surprising phone call from Laura apologising that it hadn't been sorted yet, but that the request had been raised. I say surprising, as I didn't expect to be kept posted about the progress of such an order...a freebie if you like...and I think this shows the strong customer service here! Anyway, I missed a call last week, but this evening (Tues 30 July) I went into the store, again greeted by Laura and another girl (apologies, I can't remember her name off the top of my head), who both informed me that the laces were here and they promptly retrieved them from the back. Bearing in mind the store had just relocated less than a week before, the efficiency of the staff had not dwindled. No, this may not have involved a purchase at the time, but I think the 'above and beyond' attitude of your employees, even if company policy to an extent...was refreshing in this day and age. I'd like to pass on my thanks to Laura in particular...a great asset to your company, a friendly and extremely helpful girl. I am sure I will be back to that store many times in future! PS. During my initial visit, I actually purchased a pair of Converse trainers too...so everyone's a winner in my eyes :)

Derek Murrells 30/07/2013

Reaaly good service from LauraM (Cashier no. 005), very helpful in showing what was available in my size (12) at the store. Also set up an order for sandals that where not available in my size. Many thanks to Laura.

Irene Read 31/07/2013

Went into your new Basingstoke store on opening day and the staff were very helpful about a query about an Internet purchase for my Husband. Nothing was too much trouble, checking sizes and bringing out stock to show us, despite being busy with lots of (younger) customers. Would especially like to mention Eden. Customer service certainly sells!

cecilia dias 06/08/2013

fantastic support I loved my experience with staff Jo amazing

Denise Jones 08/08/2013

Tina was very helpful, lacing shoes and being pleasant. We were also acknowledged when we entered and left the store. Good Service

Joseph Wootton 06/10/2013

Garry Moreman 09/10/2013

A brilliant shopping experience. Extremely helpful, polite and efficient staff. Had the skechers that I wanted, and given time to try on and decide, with no pressure. Well done all - a good example of how retailing should be done. I have spread the word !!

Edward Bellamy 09/09/2013

I went into the store and was greeted by a happy member of staff who knew her stuff and was kind and helpful without being pushy or annoying called Eden. She helped me and was very happy for me to try on many different styles and colours before choosing the correct shoes. You need more people like her please!

Jackie McGee 14/09/2013

Perfect. One happy customer. Thank you

Carly 15/09/2013

I came in two weeks ago before my holiday and Tina and a blonde haired girl were fantastic in helping me choose a comfortable pair for walking over cliffs. I'm very happy with my purchase and have recommended your store to friends. I hope those girls get the praise they deserve!! Well done!!

paul 21/09/2013

great service - however only comment I would give is that there is no need to say "sorry for the wait" when you have gone out the back, found the shoes almost immediately and then returned to the shop floor and the customer. In that instance there has been a wait that is expected. If however you struggle to find the shoes in the storeroom, or get delayed by another customer / colleague, then there has been a delay and so here should be an apology. other than that - all good.

Rebecca Bole 01/09/2013

Tina was very helpful and chatty with my daughter who was a little unsure about the fit of her Converse.

Karen Smith 08/09/2013

Amazing service. Fast and efficient. Extremely helpful and service with a smile!

Chris 06/09/2013

Eden is the friendliest girl!

nat walden 08/09/2013

My assistant Emily was really helpful and friendly. Great selection of shoes and all the sizes I asked for.

Heather Baston 06/09/2013

Excellent customer service from Matt G in the store and outstanding delivery process. Kept fully informed of progress and all within a 24 hour time frame. All companies should take a leaf out of your customer service which was second to none.

Sue Milton 05/08/2013

Just had to say what a fantastic service. Shoes for my husband ordered in store on Saturday and I received them at my work desk at 09.50 this morning. The ladies in the Basingstoke store were friendly and very helpful. Many thanks.

Aimee 07/08/2013

I received excellent service and advice with this purchase and am very impressed.

Kirstie  13/08/2013

At schuh basingstoke all of the workers were lovley and kind. Matt, Nathan, Emily and Laura all were very helpfull and managed to assist me with finding the correct shoe and size of shoe. Brilliant service!

Dave 12/08/2013

Was served by Eden and just wanted to remark how friendly and helpful she was. If only more shop assistants were like her then perhaps shopping would become an enjoyable experience again some day.

jonathan ruddle 03/11/2013

I just wanted to say how pleasant the staff were at your Basingstoke store today, really helpful and friendly. The first girl who helped us - Rachel - has apparently only been there a month and wasn't able to use the till, but she was very professional. She has a ridiculously friendly face and a great smile to go with it!

Bianca  21/10/2013

Today I came in to your store to get some good, comfortable shoes as I am going backpacking around Europe. Tina was so very helpful and friendly, asking me about my trip and recommending what she thinks would be best. So happy with my boots! Thanks Tina! :)

Angharad 22/10/2013

I was particularly impressed with the helpfulness and patience of Jake the store assistant, who spent a long time helping me find just the right winter shoe.

Megan 18/08/2013

It was so nice how friendly the staff were! I love my new shoes!! Thank you Emily Jenkins

Rosina Frode 19/08/2013

I was served by Danny and he was very helpful, efficient and cheerful. A good experience.

daniel smith 21/08/2013

great shop love simpsons converse and staff great very frendly

Philippa gilmore 22/08/2013

The staff showed superior levels of customer service and i was really impressed. Unfortunately an anomally to the rule so will definitely return

david blackman 22/08/2013

Emily went above & beyond in helping me find a solution to my problem (finding adult size 13 shoes).

Mary Huxter 28/08/2013

I live in Newbury, so totally impressed by the fact we could reserve the shoes on line on Monday, within 10 mins the order was confirmed to my mobile phone, travelled to Basingstoke on Tuesday showed the phone confirmation to one of your staff who duly went to the stock room got the shoes as reserved, my Grandson tried them on all OK, paid and left all within a matter of minutes. Well done to all of you, and thank you.

J Hatton 30/08/2013

Excellent service received from Amber.

Mandy 11/11/2013

Hi, I visited the Basingstoke store on Saturday and was very impressed with your store assistant Laura - she was very helpful and knowledgeable. She ordered a pair of boots online for me and I've received the email today to confirm their arrival in store. Very prompt and professional service.

David Kidd 14/11/2013

I am just sending you this e mail as I found the sales assistant Amber a real help, nothing was too much trouble for her and her knowledge of the product was very good, a real gem well worth going into your store would go back to your store with staff like that well done!

Abigail 17/11/2013

Nathan at your Basingstoke store went the extra mile for me when I was buying my Fly boots on Friday 15th November. I spent a long time making my decision and he didn't rush me at all. He made helpful suggestions and allowed me to try other designs to help me make up my mind. Very pleased with the service and especially with my boots!

Dan Stockley 22/11/2013

Jake was an extremely likeable person which took me by surprise as this isn't normally the kind of service I get from a shoe store. He demonstrated a good knowledge and aligned with my concerns. I have no doubts that Jake will do well with Schuh.

Mr Paul Crumplin 26/11/2013

Maria Wadsworth 08/04/2014

Excellent smiley, friendly, efficient service. Laura and Rachel spoke to me as if I was a real person rather than just one more customer.

Edward Galbraith  11/04/2014

Great service and great advice.

Rebecca Broomhead 17/06/2014

All staff were welcoming especially Keanna who assisted me with finding the right sizes, styles and advised me. Keanna was very helpful and friendly and made me felt at ease when asking for further assistance.

Michael Azzopardi 28/06/2014

Served by Eliot. What a charming, polite, professional young man who helped me with my shopping experience without even a hint of being 'pushy sales'. A credit to the store and to Schuh. I hope that this feedback will be passed onto Eliot's superiors, as an example to everyone of perfect customer-centric service. I will, without a doubt, be back to shop in this store again.Thank you.

Gillian 25/05/2014

Excellent service all round,saw what I wanted on line,checked to see if you had my size in the store I was going to then emailed the store to have them reserved and got a reply in minuets saying they did,went in the next day to buy the shoes and Jake could not of been more helpfull if he tried,even offered me some insoles when the shoes felt slightly to big,Jake was very friendly and helpfull and all other members of staff seemed to be the same.Out standing .

Holly Luckman 01/06/2014

I never normally bother to write feedback once I have brought something in a store. However, Chantelle is the definition of what customer service should be like, she was very friendly, happy, smiley, helpful and above all patient to make sure we were happy with our purchase. Just wanted to leave the feedback so she hopefully gets recognition she deserves for her brilliant customer service. Best wishes, Holly

Denise Harper  31/05/2014

Really really friendly helpful staff :) :)

Daniella 04/06/2014

Didn't get his name but the guy with the piercings was really friendly. Matt helped me get my shoes and put them through the till. He was a great guy, so helpful!

Roisin O'Rorke 04/06/2014

Great service, friendly & approachable staff who were very willing to help. It is great to see British stores making the customer experience a priority.

Robert Grieve 15/04/2014

The 2 girls who assisted me at the Basingstoke store, Eden and Josie, were brilliant. Very helpful, friendly and smiley. First class. A real asset to Schuh. :-)

Abi 13/04/2014

I came into the store when I noticed the trainers I had purchased in February had started to come apart, I was first approached by a brunette lady with a double barrelled name (unfortunately its not on the receipt). She was extremely helpful and patient looking through the system to find my proof of purchase. In the end I was able to exchange the trainers quickly and easily for a new pair. I would also like to thank the cashier Amy for her excellent customer service.

Natasha Lemon 08/06/2014

Om the 4th June in the morning i went into the schuh store in Basingstoke, qs soon as we walked in the 3 workers on the shop floor instantly greeted us and asked if we needed help, our cashier (Eliott) was possibly the nicest sales assistant we have ever met, myself and my boyfriend both agreed tjat we had to give him a good review. 5 star service from everyone ( especially eliot, the guy with the bridge piercing)

Ben Wakefield 14/06/2014

I bought a couple of pairs of shoes in here was a great experience everyone was willing to help and the store held a great atmosphere, really friendly staff. Once I found what I was looking for "Keanna" gave me some advice, was friendly and happy to help, she made what is usually a hassle filled annoyance a quick and pleasant experience. Defiantly will be returning to the store for future purchases.

Patsy Gomez 17/06/2014

Very good friendly service from Keanna.

Simon Henderson 10/01/2014

Thank you for a great service from all your staff, in particular Stephanie, who assisted with an order. I found all of the staff very approachable, helpful and knowledgable. I had to order a pair of trainers as the store did not have my size in stock. I usually prefer to try shoes/trainers on before purchasing, but Stephanie was very clear and helpful in explaining how I could exchange the trainers or obtain a refund if need be. I really like they choice of footwear in your stores, and your staff, both in Salisbury and Basingstoke are a credit to your company. Thank you, Simon

Charlotte  23/01/2014

Came into the Basingstoke store today and was very pleased with the customer service me and my partner received. The staff that served us (the names on my receipt are Laura and Danny so I'm assuming this was them) were friendly and happy to help with finding different sizes etc.

Gemma Campbell 03/07/2014

All staff willing to help. All happy and smiley. Shows true admiration towards their customers. Also gives good advice x

James A 09/07/2014

Matt and Nathan were extremely helpful when I came into the store, I only had a brief idea of what I wanted but they had some really good suggestions and I managed to find two pairs which I really liked. Great service!

Ian 19/02/2014

I was greeted by 2 girls near to the entrance. I was then served by Matt who was very knowledgeable, friendly and helpful. Having chosen my footwear he directed me to the till where another girl greeted me. They both started chatting and we had a brief discussion about my impending trip to New York!! Needless to say they were both jealous!! The whole visit was hassle free and I was made to feel welcome and important, without any hint of them "overdoing it", and the service I received from them all can only be described as highly commendable. Please pass on my thanks and the next time I am shoe shopping I will be sure to pop in. Thanks Again.

Neil V Smith 24/04/2014

Good sevc fromJake. He was very keen to ensure a speedy and efficient service - which it was or at least until he found the right shoe had been put in the wrong box ! Not his fault. With staff like him I will definitely be back!

mrs carol southgate 28/04/2014

Assistant Amber very helpful tried on a few pairs of trainers, other staff around too very helpful but dealt with Amber a nice shop. eventually selected Nike.

Larch Gauld 27/02/2014

I ordered a pair of shoes on Sunday, which arrived damaged on Tuesday with scratching on the sides. I took them into the Basingstoke store at 3pm on Wednesday to be exchanged for a new pair, but they didn't have them in stock and said they would order them for me. Lo an behold at 9am on Thursday, 18 hours later, the new perfect pair arrived. I just wanted to commend you on your excellent customer service and will highly recommend you! thanks again Larch

Gemma Barrington 07/03/2014

Was served by Nathan. Very friendly and gave me an honest opinion when I was trying on shoes. Had to order my size in and got them delivered to my house. Was told it would take up to 3 days but got them the very next morning. Overall very pleased with the service I relieved in store and the speed of delivery. Thank you!

Rory fraser 20/07/2014

Rihanna was very helpful and polite. It was a pleasure being served by her. I also think that the payment stations and online receipt are very innovative and an excellsny idea.

Anthony Schofield 24/07/2014

I was served quickly and was extremely friendly! When ordering the shoes she checked to make sure the size of the shoe matched the box, or so I thought. Got home and tried them on to find out they felt bigger than my last pair of Toms. I checked inside the shoe to find they were one size bigger than what was said on the box. Will have to drive back now another day! Not happy!

Pippa Hawkes 26/07/2014

Had excellent service when buying some new shoes today was very pleased with the friendly and helpful member of staff that helped pick the right size shoe for me was treated fairly and with respect thanks Jo(Joanna)

Anthony Schofield 26/07/2014

Served quickly and very polite!

Alex Bulpitt  26/07/2014

Great service! Thank you!

Sarah Halford 22/05/2014

Friendly chatty and helpful staff. No waiting around.

Barbara Patel 24/05/2014

Was served by Jake but all three staff there were helpful, personable and polite and attentive. Really good customer service and people skills, would happily go back to the store.

Helen Smith 29/03/2014

Hi, I just wanted to say what a fantastic experience I had in your Basingstoke store recently. After deciding that I was going to buy a new pair of converses from yourselves (they are a few other stores in Basingstoke I could have visited) I was very pleased that I choose your store due to the friendliness of the staff. While browsing Keanna was quick to offer her assistance asking if I needed any help. She shared her love of converses throughout while serving me. Once I decided on the right size (which I find difficult with shoes) Keanna was more than happy to get a different size for me which was she quick and efficient in doing. Once I had decided on a pair of high tops I asked her advice on what converses she liked she quickly told me about the leather styles. These weren't the cheapest and being a bit of a cheap skate myself I think elsewhere I properly would not have chosen them. However due to Keanna good nature and friendliness I purchased these too. This pair have been one of the best pair of shoes I have owned and I have worn them every day since I bought them. While talking to the customers (she was serving two people at the same time) Keanna mentioned that she had only been working at the store two weeks. This surprised me as she had good knowledge of the shoes and was not flustered at all when serving both groups of people with ease. Danny at the till was also very friendly and helpful telling me where I can feedback about the store. Please can you feedback this to your Basingstoke store and give Keanna the recognition that she deserves. I will be back soon and I hope to be served by Keanna!!

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