what you say...
Steph Mewha 13/06/2012
Hi, I visited the Belfast store today with my husband, looking for a new pair of Converse trainers. From the moment we entered the store until the minute we left, we had the same treatment from all the staff we encountered. That is, friendly, courteous and helpful. Your staff made our shopping experience very enjoyable and as a result we came away with 3 pairs of trainers! Having spent the day shopping in Belfast, I have to say that your staff were the nicest we encountered all day. Please pass this on, with a big thank you.
Alison Loughead 11/07/2012
I was in your Belfast Royal Avenue branch on Wed 11 July with my daughter looking for a particular type of Vans. We were served quickly by Eoin who introduced himself & listened to what Charlotte wanted.
Eoin was extremely helpful, friendly & went out of his way to ensure my daughter got the Vans she had her heart set on. This was all done in an extremely natural way without being false or pushy. Thanks for great customer service which would make us return to the store in the future. I hope Eoin can be recognised in some way for doing a great job.
Anne Hope 24/08/2012
Very efficient and friendly service. Invited to sit while shoes were boxed and brought to till so minimum standing about. Really appreciated this thoughtfulness!
Tracey Millar 14/08/2014
I purchased (online) the Red or Dead Rosy Lee shoes for my 16 year old daughter but unfortunately they were too big.
Firstly, I cannot thank your online customer services staff for trying to assist in finding a smaller size at one of your other stores.
Secondly, the staff in the Belfast Store on Royal Avenue were just lovely in arranging for the shoes to be exchanged for an alternative. The female sales assistant (morning of Tuesday, 12th August) could not have been more helpful in -
- trying insoles in the existing shoes to see if that would help with the size difference (she could tell how much my daughter loved them!)
- making suitable suggestions with regards to alternatives (what would a mother know! :D )
- getting these alternatives and sorting sizes as needed.
I would just like to thank your company in general and will certainly purchase from you again. I have also recommended Schuh to friends, telling them how positive I found the whole experience to be.
Keep up the good work!
Kind regards, Tracey.
The only shoes left in my size were on display but they were marked. The advisor asked if she could clean them up first and was able to remove the markings. She was also able to give a small discount towards the shoes - overall, great customer service.
Martin Colgan 11/06/2013
Great service given at a very busy time. Assistant Jonny(130) very friendly, helpful and efficient. Cashier Lisa (063) also gave excellent service. Great shopping experience. Many thanks.
Christopher McFerran 17/06/2013
I went into store to find a new pair of trainers and came across a pair of Adidas Ciero. I tried the fit which was perfect and decided to buy them. As Ben packaged them up I mentioned that I had bought a pair of Puma lab ii only 3 to 4 months previous and they had started to wear through on the soles as well as having a hole in the right one. He asked if I still had the receipt, which I didn't. He then asked if I paid by card which I did and he searched for the transaction on the till and found that I had bought the trainers a few months ago. He immediately offered an exchange for the Adidas lab ii as well as the price difference back onto my card, as the Adidas were reduced to £39.99.
I must say this service was exceptional, from a passing comment about my current trainers to an exchange and refund of the difference.
I have always bought my trainers and shoes from Schuh, but service like this is second to none and will keep my custom loyal to Schuh.
A big thank you to Ben and Jonny (who sorted out the refund at the till).
Very friendly pleasant helpful staff
Kristel Miller 01/09/2012
Brilliant service. Both Adam and Chris were very helpful and pleasant.
Karl Taylor 08/09/2012
Just want to say thanks Schuh. Your customer service in this store is outstanding, I honestly cannot fault it. You have got everything right, meet and greet when you enter and the amazing level of customer service from your employees. You should be proud!
Very impressed with service from Ciaran. Was on hand and was very helpful. Ben also deserves credit. Pleaser to talk to both. Will most certainly return.
Jenny McKay 15/09/2012
i don't think i'm normal, because shopping for shoes really stresses me out. but your staff in this branch are always so friendly and helpful. while your prices are not really competitive when you think about the online marketplace, and shops like tk maxx, i'd rather spend a bit more to get such helpful well-trained staff, and to be honest, the thought of tk maxx being the future of shoe shopping depresses me somewhat.
when i went into your branch in belfast yesterday ,it was SO BUSY - there weren't really enough seats for trying on shoes! and that's a good sign for you, i guess -- the staff were run off their feet, bringing at least 3 different shoe boxes with them for different people. but even though they were so busy, they still had time to make sure i was a happy customer, and they did apologise for the wait.
a shop whose staff are pleasant even when under pressure deserve some recognition.
Donall Burns 22/09/2012
I found all the staff in the store very pleasant, professional and helpful. Well done!
Excellent from the moment I walked in. Very quick n polite. Well done
Liam Whyte 03/10/2012
Staff were very friendly and helpful. Explained the returns policy well, would shop there again no problem.
Kirsten Lyall 07/10/2012
Staff went out of their way to be helpful and courteous. When paying, the zip on my mothers bag became stuck, and the man taking the payment offered to help her by trying to release the zip. When he wasn't able to release it, he called across another staff member who was able to free the zip. The fact that they didn't have to do this, but went out of their way to do it was very much appreciated. This is the first time I have shopped at the Schuh store, and after service like this, not only will I be back, but I am going to highly recommend the store to others.
Lisa Kennedy 26/09/2012
I got myself a lovely pair of boots from the schuh store in Belfast, the staff were so helpful in helping me to make my decision, and giving me good advice on how to care for them.
I took the boots home and notice a few faults with them, took them back and the staff were so helpful in getting me and new pair of boots.
Thank you to the schuh team.
The girls were all very pleasant and efficient. Caoimhe was very polite and was very quick to find the stock and even apologised for the shortest of waits! Very pleasant experience, the only negative aspect was the range of short converse, colours were somewhat limited.
Rob Geraghty 20/10/2012
Good clean, well laid out store. All staff are friendly and eager to help. I think the staff member who helped me was Natasha, she was very friendly and chatty and sorted me out with the right size very quickly. I don't buy my shoes anywhere else.
Hannah G 02/11/2012
Staff were all very friendly and approachable, gave the correct and good advice on which shoes I would be best to purchase. Fantastic service and will be back again to purchase more shoes!!
Susan Parkinson 18/01/2013
I found everyone in the store very friendly, helpful & knowledgeable. Quick & efficient service when finding different sizes & at the till.
Sarah Hollis 19/01/2013
Found the staff to be very helpful, I dealt with Aodhan and found him to be very pleasant, friendly, willing to help and effective.
Rebecca Nixon 20/01/2013
Was my first time shopping in schuh. love the 365 days return. Staff were extremely helpful and friendly. I had Darren and then Connor at the till. Gave me good advice and I would happily go back to that shop.
Thomas Burns 28/01/2013
My wife had to return a pair of boots which she bought in November as the sole was coming away and the boot leaked.
She returned the boots today to your Belfast branch and was very impressed with the efficient, no-fuss way with which she was dealt. Both the assistant and the manager who authorised the exchange were very helpful and pleasant.
She has asked me to pass this on to you.
regards, T M Burns
olive darc y 28/11/2012
Was shopping in this store at the weekend. Great friendly staff who couldn't do enough for you. I would definitely recommend this store to friends and family.
George coulter 22/11/2012
Buying Timberland boots for my daughter I found the staff in Belfast schuh store very helpful and patient .My daughter is delighted with the boots .
Sara Allen 29/11/2012
Staff in Schuh Belfast were very helpful when I called into collect an order I had placed online! Great to see excellent customer service and people happy at their work! Will definitely be back. Thanks Sara x
Audrey Martin 29/11/2012
Very helpful staff
Good range of products
Love the returns policy but hope I won't need to use it
isabel archibald 01/12/2012
assistant Sarah was very helpfull, friendly,and good eye contact.
Lisa the cashier had a lovely personality and good eye contact.
lovely atmosphere when you walk into store.
Andrew Banks 08/12/2012
Really friendly and helpful!
nicolaus stewart 24/05/2013
I have taken the time to come onto the website and leave this feedback as I was extremely impressed with this stores customer service.
From the second i walked through the door each member of staff I spoke with was well presented, friendly, well manured and made sure they were finding out / seeing to my every need.
Overall my shopping experience was 100% !!! I will definitely been returning to this store!!
Brit G 25/05/2013
received some great customer service while in the Belfast store last week from Caoimhe who was very helpful!
steven harris 28/05/2013
excellent service, johnny who served me was a top bloke,promote him.
Gillian magnall 29/05/2013
The staff in this store are friendly, helpful but not too pushy. It is always a joy to shop here.
Emma Magoran 28/05/2013
I just love this store. I always find a pair of shoes for any occasion. Staff very helpful and friendly. The numerous choice in store make it impossible to come away empty handed!
Branch 16. Till 4 (Belfast)
A lad called Darren was extremely helpful, welcoming and an all round friendly member of staff. He sorted out my request rapidly with nothing but a smile.
An asset to your company.
He is what all members of staff should aspire to be like.
Lauren was very helpful! Stood and talked to her for about 10 minutes while I was thinking about whether to get my vans! Would go back to the store just to be served by Lauren! She was lovely :) and Aodhan took the sale... He was good crack and explained the refund policy! Both very good :)
Jordan Cooke 05/01/2013
Very good and very helpful with my sale
Chris Stanford 12/01/2013
The staff were all excellent. Friendly people, quick service (no need to apologise for the wait!) ... Hannah, my cashier, was very helpful and great to deal with.
Because of her and the rest of the staff, I will be back soon.
Tom Murray 23/07/2013
Great customer service from Hannah and Megan, very pleasant girls who tryed their very hardest to help me out. A real credit to the Schuh company delivering a professional and friendly service. Thanks girls, will defiantly be back again soon.
Simon Millar 28/07/2013
Welcoming to the store, friendly, service with a smile. Good experience!
ciara whyte 15/08/2014
Very friendly and efficient service
Great service, lovely shoes! Had to buy a second pair of TOMS as I love their comfort and style! Will most likely be back for more! )
best person ever served us,,, didn't intrude but made sure we left store with what we needed… great guy
best person ever served us,,, didn't intrude but made sure we left store with what we needed… great guy
Patricia Keery 18/08/2014
The sales assistant called Natasha could not have been more helpful, nothing was too much trouble for her. Very pleased with my purchase and visit.
service was excellent the sales assistant name was Gerard he was wonderful we'll pleased will return to shop there again he was so nice and freindly and very pleasant thanks
great service, very patient staff who were happy to help! I was definitely very happy with my purchase and will be back again.
alison loughead 25/08/2014
Natasha was very friendly & helpful while we buying school shoes for my daughter. She explained the returns policy & how patent shoes can feel tight. She even gave us 10% off when she heard it was my daughter's birthday! We have always been impressed with the excellent customer service in this store & will definitely be back.
Cushla Rogerssq 22/08/2014
I was served by a guy called Conal why was lovely he had a lot of time for my daughter who was in buying school shoes for 1st year so the shoes had to be perfect. Nothing was to much trouble for him he was very patient and understand he heald eye contact the whole time and showed genuine care such a lovely young man your store is VERY lucky to have such a great customer assistant. My transaction wa processed by a lovely young lady called Sara who also made conversation with my daughter and showed a genuine intrest in her. Two fabulous assets for your store/company and I will definitely shop here again.
Barry Overend 22/08/2014
Served by a girl named Aine. Extremely friendly, nice and chatty and very helpful. Give her a pay rise :)
I visited your Belfast branch today with the intention of purchasing a pair of converse. I was initially greeted (something I'm not used to in these stores) by Gemma, who went above and beyond to create and maintain a pleasant atmosphere in the store. Despite not having my size and the level of enquiries I made she was extremely helpful and it never felt like I was asking too much. I work as an assistant manager in another retail business, and expect a certain level of service from my own team, and can happily say Gemma is a credit to your business
Mar Baxter 03/08/2013
I ordered Converse espadrilles online(a very user friendly website) and collected my purchase in Belfast Schuh store Royal Ave. All the staff in the store were charming,helpful and courteous. The store was bright,clean and very well stocked. I am delighted with my purchase and also with my lovely cotton shopping bag which was on display on the counter.All -in- all dealing with Schuh both online and in store was a delightful and satisfying experience.
Una Hollywood 20/01/2013
Excellent assistant helped us - she was called Natasha
Una Hollywood 20/01/2013
Excellent assistant helped us - she was called Natasha
Aaron Kirkpatrick 25/01/2013
Possibly the best shopping experience I have ever had. The staff were more than helpful, very polite and provided excellent service. I will definitely be back to purchase more.
Mary Bell 26/01/2013
I bought shoes for my son earlier this month which didn't fit and I had to return them for another size.
During both my visits to the store, i was struck by how the staff made you feel welcome, were charming and nothing is too much trouble. This sort of service is very rare nowadays. well done.
J McRoberts 22/06/2013
Staff very helpful & friendly.
andrea mercer 29/06/2013
Very very polite helpful and slick service. A real suprise. Best service i have ever had in a Belfast shop. Be proud and keep it up.
Wayne Kerr 09/02/2013
I was really pleased with the service that I received. The shop was busy, yet the staff were very helpful and made sure I got all I needed. I got wonderful service on the floor and again at the till. I will definitely be back.
Excellent service the satff in this shop are always helpful, polite and not too in your face. Just got the balance right great customer care skills. I work in customer care and it is difficult to find such good service well done.
Angeline McBurney 15/02/2013
when i came into your store in Belfast city center i received excellent service from your staff in this store. the shoes that i was wanting to buy (Flossys) .unfortunately did not have my size in stock in the color that i liked (size 4 in Navy) however Lisa the sales assistant helped me when i was in store informed me i could order the shoes in store and get them delivered to my home the next day. at the till i was also very happy with the service that the cashier Natasha gave me , she was able to help me quickly order my shoes for next day home delivery and i would like to thank both Lisa and Natasha for the excellent service that they both provided me with.
Peter Carty 11/02/2013
Anytime that I shop in Schuh Belfast the staff are always extremely pleasant, polite, and more than helpful. They take the time to say hello and goodbye as you come in and go out and it is the attention to customers which makes them stand out. An absolute pleasure shopping in the Belfast store.
hazel mcclean 16/02/2013
always very helpful whenever i need help an are always very welcoming
Jamie Burns 14/02/2013
As soon as I went into the store I was greeted on the door this made me feel welcome. The Male and Female who was on the floor at the time were very helpful and polite they also gave me helpful information. Overall I was very pleased at the level of customer service that was given out.
John Griffin 07/09/2013
Excellent customer service and megan was very helpful :-)
Katherine Poole 04/09/2013
My brother and I went into the Schuh store in Belfast and both left with a new pair of shoes we were really happy with. This was due to the help of the customer assistant Adam. He helped my brother find a shoe that was comfortable and fashionable then he allowed me to try on a pair of size 5 converse to see how they fit and because I wanted the white ones and they didn't have any in stock, he ordered them for me. Adam was helpful, friendly and is a credit to the store.
gillian Mcallister 08/09/2013
All the staff in Belfast store are lovely!! So helpful and so pleasant!! A credit to schuh!!!!!
Kelly Thompson 13/08/2013
Went into the store and bought a pair of Dr. Martens. All the staff were lovely to my mother and I. In particular, Dan, who was helpful but also knowledgeable about the product he was selling. Everyone worked fast and efficiently but at the same time managed to create a rapport with customers. Had a brilliant in store experience and will definitely be shopping here in the future!
Excellent friendly service from both girls. Very impressed with product knowledge and even though the shop was quite busy they were prompt with pairs of Toms i required. Keep up the good work !
I rarely am impressed by Customer Service these days - however I want to point out your 3 staff (2 male/1 female) working in the Men's dept yesterday of the Belfast store. Friendly, attentive, taking extra time out to talk - and it didn't sound forced at all.
Whatever your recruitment, training & business model is, it's certainly working and all 3 staff are an absolute credit to your store in Belfast and to the company.
Indeed even leaving the store another member of staff smiled and wished me a good afternoon. Virtual shock on my behalf as this was totally unexpected.
I really wish on hindsight I had asked to speak to the Store Manager to acknowledge my experience. We don't do enough of that these days and I am sorry I didn't think more quickly.
If only more companies treated their customers as genuinely as I felt yesterday, retail shopping would be a lot more enjoyable. I am not sure if you give any type of reward or recognition to your staff, but seriously, the 3 members yesterday were A class. Thanks to them I look forward to shopping again in your Belfast store. Rare words for me - a notorious hater of shopping
Thank you - and well done!
Laura Rafferty 20/03/2013
Great Buy, can't believe i got them on sale which made it even better would definitely buy them again
Joan Hunter 14/07/2013
My daughter and I shopped in store on Saturday which is a busy day. Our
Asst. Was Gerard an exceptionally helpful young man, there were lots of shoes brought to my daughter, I
it was warm and crowded but Gerard was totally concentrated on us. My daughter come away with two pairs and myself with one. A very happy experience for us from a very knowledgeable salesman. All your staff are a credit to your store.
karen morrison 16/07/2013
Service was extremely prompt.
The two staff who looked after my teenage daughter and myself were patient, friendly and professional.
oonagh devine 16/07/2013
I visited the belfast store yesterday and made two purchases. One had to be ordered. The shoes I ordered arrived today. Amazing fast and free delivery. The service I received in store was also amazing. Thank you all so much.
Jessica Black 15/10/2013
I purchased a new pair of sketchers in the Belfast store 13/10/13 and was served by Joshua. His customer service was excellent, nothing was too much trouble as I had tried on 4 pairs before deciding on the ones I wanted. A very bubbly friendly guy, an asset to the store.
Rachel Barton 15/10/2013
I purchased a pair of sketchers in the Belfast store on Sunday 13th October. I was served by Joshua, a very pleasant young man who was extremely attentive. It was very refreshing to have such excellent customer service which on many occasions is lacking in stores.
Highly recommended as employee of the month.
Stacey Ewart 24/10/2013
Fantastic service! Had to wait a little bit for a member of staff to be free, but this was okay as it was quite a busy day. One pair of boots were perfect, and when another pair I liked were not in stock, the staff member offered a few alternatives. I'll be back, for sure!
Ryan Kilfedder 18/10/2013
Great service. Fast, friendly and unpretentious. The only problem was that this feedback page is messed up on a tablet, but whatever, whenever I turn up at the store, it's great!
Sarah Smallwood 03/06/2013
Great service by Darren (102) in the Royal Avenue location. I went in looking for a specific pair of shoes, showed Darren the product number on my phone, and he helped me right away. Great!
joanne mcmahon 01/06/2013
We were served by conal. I made a point of checking his name badge because he was so nice, friendly, approachabl & pleasant. I work in customer services so i know what's expected & have a tick list that i usually tick off in my head. He ticked all the boxes
ann crawford 03/06/2013
hi, this was my first visit to your schuh store.i was very impressed by the service i received,both on the bank holiday monday, then again on the saturday when i had to return my crocs for a smaller size.on both occassions the young gentlemen, adam and darren were very helpful and polite.i would like to congratulate and thank them for the wonderful service they gave me.thanks again ann crawford
great service, even when very busy during christmas
On visiting your Belfast store today, on what was quite a busy shopping day, I was very impressed with the two male customer service advisors working around the till area in the ladies department. We were purchasing a pair of adidas for my wife and the help given was excellent - well done lads, and we'll definitely be back.
Kelly Hanvey 03/04/2013
Excellent customer service, polite and very efficient.
Nicola Hill 09/04/2013
Sales assistant was very helpful and pleasant to deal with. I exchanged my boots for a different size, and nothing was a problem for the assistant. She was a pleasure to deal with.
Fiona Sutherland 17/08/2013
Absolutely outstanding customer service. Needed to return shoe as it had caused sore blister on my son's foot (bought less than a week ago). Manager outstanding. Staff excellent - so helpful and courteous. Staff were excellent last week too. Plan to shop with you again. Thank you.
Alison guilar 19/08/2013
Best in store care ever absolutely great
The staff at the city centre branch are so helpful and friendly, I was able to get my shoes, try them on and pay inside 15/20 minutes, which was great. I'll definitely be back in future.
Glenn Stranaghan 14/04/2013
Top class service in the Belfast store. Both of the sales guys that looked after me had top class communication and were very polite - goes a long way. Keep up the good work.
I bought 3 pairs of mens shoes in Belfast stored today. Very impressed by customer service of all staff. Greeted at the door and said good bye to on way out, but it wasn't awful American cheesy 'have a nice day' rubbish.
Staff that served me were attentive without being over the top, friendly, chatty in a conversationalist way which given that they are all very young or seem it, came over as being far more mature than their looks would otherwise suggest.
Can't fault them in the slightest and apart from the shoes you stock is one of the reasons I shop with you.
Brilliant Service from a Fantastic Company!!!!!!!!
I was served today by Darren ( 102) in the Belfast Royal Avenue Store
Darren also got my shoes for me (white leather converse) as i could
not decide between a size 4 or 5 (Darren) got me insoles for the size
5 to try, i ended up buying the size 4!!!!!!!!!
Darren went over and above to help me decide , i found Darren to be
knowledgeable , polite, friendly and very helpful ........
**********Great Customer Service, thanks Darren****************
I love my new converse and i will be back again very soon to buy the
Tan/brown leather converse
Thanks Schuh and Darren is a credit to the store
Anne McGoran 25/08/2014
Service was excellent today, nothing was a bother to the girls who served us thank you
Rob Litherland 28/08/2014
Due to a very busy life it is rare I do any type of clothes shopping on the high street, opting more for the online method. However, every time I visit any schuh, I'm always impressed with the friendly, yet relaxed service I receive. A special mention to the two ladies working upstairs in the mens department at about 9.30am on Saturday 23rd August. I'm useless with names, but the pair of them were great, and super chirpy given the time!
Matthew Ernst 26/08/2014
Assistance was great. Would buy from here again.
David S 28/08/2014
I brought my adult daughter (who has learning and physical disabilities) into the store this morning and had an extremely positive shopping experience - thanks!
We were pleasantly greeted as we entered the store. While we were there another assistant (who wasn't serving us) complimented the shoes my daughter was trying on. The assistant who did serve us (Cara) was excellent - took loads of time with us while we tried on different sizes, was very patient, friendly, and gave me good advice on the two styles of Dr Martens boots we were choosing between - based on her personal as well as professional experience - which enabled us (I think) to make the right choice.
To be honest, my probable intention when I came into the store was to find the right shoe and then see if it was available cheaper online elsewhere. However the service was so good that I went ahead with the purchase in-store.
The customer service from caoimhe in belfast city centre store was great she was good at communicating and getting along with me as a customer.. and a gorgeous smile
Adam was a fantastic help today. It was a toss up between a pair of vans and a pair of converse. Schuh had all the stock I needed to try them on to see what I thought. Adam was very patient, professional, helpful and provided a fantastic service. I ended up buying the converse and left very happy. Would definitely return again. I work in retail myself and I know what's expected. Adam went above and beyond and I really appreciate it. THANK YOU ADAM!
Heather Griffiths 05/04/2013
I visited the Belfast store this morning to purchase a pair of Vans pumps. I was served by a very helpful member of staff called Darren who was not only polite and friendly but also very efficient.
Staff very friendly and helpful. What i like about shuh is they have lots of different kind of shoes to choose from.
Dermot Murray 20/02/2013
Became an uncle for the first time yesterday and was in town today to buy baby converse. After much searching I arrived in Royal Avenue, from entering the door I immediately received excellent customer service from staff member named Aodhan. After explaining the situation he check for availability of size 1 pink converse, which were in stock. He brought me to the till and explained if the size wasn't correct to hold onto receipt and was joking that if they were for me I might need a bigger size.
Having worked in retail before, I appreciate customer service and wanted to commend staff particularly Aodhan on service.
Went to visit my sister in hospital and she was thrilled with the surprise so there will be no need to return them back ) Thanks again!
chris brown 23/02/2013
I just want to say, what a joy it was to shop in your belfast store. The staff were extremely helpful
My boyfriend done a reserve and collect in-store order for me. When I called into the store all the girls were so lovely. I am a manager in retail myself and I can honestly say that it was such a pleasure to shop in your store in Belfast. The pair of Vans I actually ordered were too big once I tried on but it was no hassle to change them. Not sure of the name of the girl who served me but she had great customer service. She greeted me with her name and seemed to enjoy her job. While she was getting my shoes from the stockroom another girl came over to me to make sure I was ok and that someone was dealing with me. She also said her name to me and chatted a bit to me. The staff were all friendly and very approachable. I must say that your store has one of the best customer services I have received in recent times. I found the whole experience brilliant and will definitely return and tell my friends and family too. I said to the girl at the till (Alicia) that everyone in here had great service.
Emmet Cowan 01/03/2013
Staff were unbelievably courteous & friendly & also very, very helpful. I will most definitely be shopping here again & again.
Laura Smyth 14/12/2012
I was asked every two minutes in store if I needed help! I couldn't wait to leave the store to get some peace! Get store however with great range of products! I appreciate the friendly service but today was too much
Tony Blunden 15/12/2012
Schuh. I wish to congratulate you on superb customer service. Schuh /Ciaran in Belfast offered to deliver a pair of shoes to the Isle of man in lieu of the shoes in the shop that were slightly faded. They arrived within 48 hours. Service like this will be passed onto friends and help future sales. Again, congrats on a job very well done.
FRANCES STUART 13/12/2012
I found the staff in Royal Avenue extremely helpful. This was my second visit to the store today 12/12/2012, once in the morning and again in the evening and on both visits the staff were very friendly and had a great knowledge of the products for sale.
The shop was well staffed and well presented.
Service was incredible, fast and happy and helpful staff. Was made to feel very welcome in store, by staff who were very attentive. In particular was helped by a very helpful assistant called Hannah. Would definitely come back due to brilliant service.
Damien Graham 26/09/2013
Very helpful and considerate. Assistant went out of her way to find appropriate needs. Good to see someone enthusiastic about their work.
Angela Guiney 02/10/2013
When I entered the store I was immediately approached by Alicia, who was very willing to offer help. Although I didn't need it at the time, I later asked her to show me two pair of shoes and she did so very quickly. I was then served by her at the till where she was very friendly and made a lot of conversation! As someone who works in retail I know what good service is and this was it!:)
ann mcdowell 04/10/2013
very good i was well impressed .the young men were very pleasant and friendly they went to great lengths to please .my granddaughters got exactly what they wanted. i would go back to that store again. thank you
gerard duffy 07/07/2013
Excellent service - Gemma was a fantastic help selecting my holiday shoes. 10/10
John Nugent 07/03/2013
I have arthritis in both feet and as you can imagine shopping for comfortable shoes is for me a nightmare. But not today two assistants called Dave and Aodhan made a very nice experience for both me and my wife.When we went upstairs Dave said that he remembered us being in last year and could even remember the shoes that i tried and were too sore for my feet. They could not have done enough for us today trying this pair and that pair. We will definately return to your Belfast store next time I need comfortable shoes even though we live 35 miles away. Well done Schuh, and congrats to the two lads. I hope you pass our comments on to them
John & Jeanne Nugent. Newcastle Co. Down
this is the first time i have shopped in your Belfast store, the girls were very helpful and pleasant. i was spoken to immediately i entered the store and and after i had chosen the style of shoe i wanted to try on the assistant got my size from the storeroom, she was very helpful i would recommend the store to anyone and i will definately shop there again. Very well done.!!!!!!!!
Jacqueline Gray 16/03/2013
Danny McGrady 21/04/2013
My friend and I were shopping last Sunday (14/4/13) and first took a look around Schuh to have a look, and left again, on our return we were welcomed by Lauren who helped get the shoes that we wanted. She was fast and efficient, and even helped to do up the shoe laces. Hannah served us on tills, and was very friendly and we had a bit of banter about the new bag charge, and she told us about this feedback site! Brilliant service from both girls, and I will definitely be back! We were also greeted out the door by a guy downstairs who was friendly!
Derry store all really helpful x
Mark C 28/12/2012
I think there may have been some sort of customer service improvement drive underway when I visited because everyone was extremely (almost excessively) friendly and they made sure to point out the option to leave feedback on the website.
I visited again and the staff were more 'normal' but still pleasant enough.
Good shop, never had a problem there.
both assistant (rachel)and cashier(hannah) were very nice and helpful defo wil b back as schuh very good and helpful :)
Niall Robb 18/05/2013
Conor was really helpful and service was quick. I was in and out with a new pair of shoes in no time. Also, I really appreciate that Schuh do student discount!
James Grenville-Smith 15/05/2013
Everyone in the store was extremely helpful, polite and friendly. Everyone seemed to go out of their way to ensure I got what I wanted even when the computer system presented a few minor difficulties. I really would recommend this store to others
Samantha Meredith 20/05/2013
I would like to say thank you for the staff in Shuh in Belfast.
Especially to Darren and Hannah.
Me and my boyfriend were helped immediately and the service was really friendly and kind.
Thank you to those two again.
All the best,
Claire Lavery 08/11/2013
Excellent Friendly Service.
Great comfortable & reasonably priced shoes...my third pair infact!
John Paul Mc Donnell 17/11/2013
Must go to this store I was looking for shoes for my girlfriend and the staff where so friendly and nice to use. Even know where tired on loads on shoes the staff kept beening so nice and helpful.
Thanks to all the staff
Edward carty 25/11/2013
Excellent service from the guys in the men's department today. All you could hope for and more.
Tomas Szente 30/11/2013
I am very pleased with the staff in schuh store in Belfast , I must say staff is doing their best to get the customers happy and get them what they really want I bought a DC shoes today and I am happy so keep the great work up :)
Seán Rickard 30/11/2013
Very helpful and friendly staff.
excellent service, 10 out of 10, staff on the top floor couldnt have been nicer, so happy
Colin Duffy 11/04/2014
perfect service from the assistant. made me feel at ease and completed the transaction without me having to move. 5 stars
All the staff were absolutely courteous and helpful in a non intrusive way, better than many other stores I go to. It makes shopping there a very pleasant experience. I have found this on each occasion I visit this store in Belfast and therefore wanted to take the time to let you know about it.
Daniel Mullan 18/05/2014
Picked out a pair of converse trainers but when I got home found out I had the same shoe with different laces, went online the next day to check that I could bring them back, the live help chat on the web page was just as helpful as the staff in the Belfast store. I would give Schuh a big 10 out of 10 for customer care
Amanda McIntyre 04/05/2014
Everyone was extremely helpful and efficient, will definitely be visiting this store again!
The staff were very helpful, especially the girl (supervisor?) with the blonde bob and glasses, very friendly, good advice and helped me find what I was looking for. Hannah also very helpful, getting me sizes and having my receipt emailed to me which is a great new service.
Ms R McClelland 15/06/2014
Served today by a young saleswoman, Nicole, who couldn't have been more helpful without being pushy or arrogant. Thought she needed a mention!
I needed a new pair of sketchers for work. I tried Debenhams who only sell them online. They directed me to your Belfast store. On arrival I was helped by a marvelous customer assistant called Cara. I originally wished to purchase a pair of Black Bravos, but unfortunately the size 3 proved to be too big and I walked out of them despite Cara getting me insoles to see if they helped.She then suggested an alternative pair of Go Walk Sketchers which had laces. The size 3 fitted perfectly, unfortunately no black ones were in stock. Cara then offered to order them for me for home delivery. I have never ordered from your company before and I must say the ordering process was carried out quickly and efficiently. I have ordered from other retailers on many occasions and I found today's order better by far. If you give spotlight awards to staff who give exceptional service, I would recommend that Cara gets the recognition for her excellent service style. I will definately be back to shop at Schuh.
Judith Thompson 20/06/2014
I had a brilliant experience at Schuh yesterday. I had looked online to check that the pair of shoes I had wanted were in stock and when I reached the shop they were, so this information was accurate. I was greeted and asked to approach the staff if I needed any help. This made me feel welcome, without feeling like I was being pounced on as soon as I came in the door.
I asked for a size 5 in the shoes and was advised that they are usually neat fitting so I may need to go up a size more than usual. I tried on both sizes and I did have to take the bigger size. I appreciated this advice as it saved me time and made it easier to have the 2 sizes to compare.
When I went to pay, there was a person in front of me in the queue. I wouldn't have minded waiting but as I was paying by card, I was handed a card machine and was able to pay this way and had finished paying before the person in front of me had finished.
I was helped by Claire in store and she was very friendly. The store was quite busy and she had to leave to attend to other customers but I expect this when in a store especially when its busy. However, she apologised every time she had to leave and again before I left the store, even though this hadn't bothered me at all!
I don't usually leave feedback but I was very impressed. I was especially impressed how quickly I was in and out of the shop, I didn't have to wait about for any length of time at all and Claire was the reason for this.
owen beckett 20/06/2014
good range, good stock. prompt courteous service. would recommend.
Josie McCarthy 27/06/2014
Clark was amazing, he helped with sizing and told me about the irregular choice brand. got the new frilly unicorn shoes to add to my collection. loooooooooove visiting schuh with their colour collection. and the card machines make shopping much easier, not that schuh need help. thanks
Just to congratulate you on your excellent
Customer Service in the Schuh Store Belfast
I got the size I was looking for and in minutes
Toms were at the till was a slight queue so
John my sales assistant offered to place
my sale using the mobile handheld till
result was a fast, smooth transaction completed
In minutes and even better still receipt was
Emailed to me also......
5 star customer excellence from John in the
Belfast Store ...Thank you John
Treasa Lavery 26/05/2014
Reserved these online went to store a member of staff seen to me right away and I got the shoes paid and left. Fast service and courteous staff. Will be back.
Helen O'Regan 27/06/2014
Nicole was very pleasant and efficient. Had no problem changing a faulty product.
Caroline Ward 28/06/2014
I received excellent customer service from Sara who was very pleasant and extremely helpful, lovely young lady.
Thank you Sara.
Caroline & Natasha
Marie Etherington 30/06/2014
Absolutley love the shoes, great selection and a lot of unique designs, I enjoy things that are different.
Gearing O'hUiginn 01/07/2014
I bought 3 pairs of trainers from the Belfast store. Well I ordered them there and they will be sent through the post. Nevertheless the service provided by the shop assistant Cliona was superb. She has a lovely way about her and was friendly, cheerful and very helpful. Nothing seemed to be any trouble to her. All in all it was an excellent shopping experience and that's coming from a man who doesn't particularly enjoy shopping. Go raibh mile maith agat.(that's thank you in Irish)
Excellent service will definitely shop here again
Dee Edwards 31/05/2014
excellent service and very friendly and helpfull staff
Debbie Sempey 03/06/2014
Placed order in store. Staff very attentive. Product arrived within 24 hrs. Very pleased with service provided.
Very pleasant staff.. great customer service!
Lynn Patterson 16/04/2014
Staff in the Londonderry branch in Foyleside were more than helpful in terms of politeness, positive comments in deciding which pair of shoes. Would totally recommend! No hard push for sale either which was very refreshing!
Laura McCaughan 07/06/2014
Excellent service with pleasant staff. Keep up the good work, I'll definitely be shopping here again and will recommend to my friends.
Susan Salters 11/06/2014
My first time shopping in Schuh & it was a very pleasant shopping experience indeed, thank you! Both assistant & cashier were very friendly & the assistant was knowledgeable about sizing & recommendation of what style of Converse to choose. I'll be back!
David Burn 08/06/2014
Excellent service and great help in finding the shoes in the size that was needed. Thanks!
Didn't have a very good selection of shoes in my size 46-47 but the customer service was excellent! Thanks to Claire for all her help.
Cliodhna Geraghty 19/01/2014
Assisted by a very helpful girl who explained returns policy etc. Was very pleased with the service - typical of schuh very enjoyable experience. Wish they had a loyalty card have spent a clean fortune in that shop the last few months!
Julie pennie 28/01/2014
Loved your staff when I was shopping on sunday, Hannah who served me was so nice and very helpful.
Catherine Gray 27/01/2014
Excellent service today in Belfast Royal Avenue store when I had to return faulty goods. Quick and easy process and refund was given quickly and easily. I was offered the option to choose another pair but declined as I didn't have enough time to browse (and am heading on holiday this week) but will definitely be back into Schuh on my return. Many thanks
James McIntosh 28/01/2014
Brilliant service at this store, quick attentive service.
The computer availability was brilliant to use I had mentioned to my wife that I wanted green shoes which the manager on shift, Emma, overhead and pulled up all the green trainers on the screen for us to look through. After choosing a pair, a young assistant, Ciaran brought the shoes and was very helpful. We left knowing that we had seen all the shoes available and got the right ones for me.
Rachel Monnin 03/08/2014
Ellen was very friendly and helpful and gave good advice without pushing a sale. She kindly kept my shoes in reserve while I decided if they were really what I wanted to buy. Thank you Ellen!
Sandra Knox 03/08/2014
All round a very pleasant shopping experience. I was assistant today by a very helpful, efficient young lady - aimee. I just wasn't sure of what type of shoe I wanted and she showed me a lot of what Schuh had to offer. Very good customer service, thank you
Petra Gros 07/08/2014
Very satisfied with staff service, I reserved three pairs by mistake, but that was no problem at all, took almost no time to get served, all great, bought a pair I was after, happy with my purchase, would definitely visit the shop more often if I lived in Belfast.
Nicola Mageean 05/08/2014
The staff were brilliant today from the manager to the guy conlan. They were so helpful and very kind.
Louise Mooney 05/08/2014
I was assisted by Ellen and another girl, and they made me feel great! I have to wear an insole in my footwear so it meant I had to try on multiple pairs of trainers but the girls were more than willing to get them for me-no request was too much effort for them. It gave me a positive experience and I know next time I need footwear I will be going back to Schuh!
Joan Moore 10/08/2014
I was impressed by the service I received in the Royal Avenue, Belfast shop. All the staff were polite, friendly and extremely helpful. It made such a difference to be treated well, instead of being made to feel invisible as happens in some shops. Thank you.
Chris Duffy 09/08/2014
The girl who served me was the nicest person I've ever met in retail. She was friendly and fast while making conversation. I'll be back because of this.
Cara Auld 08/08/2014
Everyone is amazing, especially that foxy manager Claire.
Margaret Carlin 11/08/2014
I knew I was coming in to get a pair if vans, but I didn't know what size. I got super quick and incredibly friendly customer service, to get exactly what I wanted!
mrs patricia oloan 10/08/2014
Was attended by natasha in your royal avenue belfast branch yesterday and she could not have been more helpful and friendly than she was it was a pleasure to purchase from her I will certainly be going inagain also you have a brilliant selection of everything to choose from .
Thomas Finlay 09/08/2014
10 out of 10 for service and help for the young lady who served me. I am disabled and she could not do enough for me.
Ruth McCartney 04/07/2014
Jeni Toland 06/07/2014
The service received today from Nicole at the Belfast store was excellent. She was more than willing to help with any queries and processed payment through the hand held device which sped up transaction time.
Róisín McAlea 07/07/2014
I was absolutely delighted with the service at your store in Belfast yesterday. The staff were most helpful and attentive.
Andrew Ferris 10/07/2014
Excellent customer service from a young lady named cara 10\10 thank you
jennifer mccleave 07/07/2014
Absolutely fantastic service by both Conor and Kenny today! Cannot fault the service in this store! I come back time and time again, each time the service is outstanding!
That Kenny has some smile on him!
Friendly helpful staff as always, very quick service and loved being able to pay without going to queue at till. Enjoyable experience as always.
When I walked in to the store I think it was nearing closing time, because the staff seemed eager to serve me. (I went in at about 4:50pm). The staff were very friendly however the person on the floor made me feel slightly rushed. The man serving me at the counter (Jonny) was extremely friendly and I really could not ask for better service. He brought out the shoes in my size and was so polite and conversational. He told me about the returns policy which I thought was good as not many stores do this without being probed. I would actually say that out of all the stores I visited that day in Belfast, Jonny was definitly the most pleasent and genuine.
PJ Bowman 01/02/2014
I bought a pair of Vans from the Belfast store today. The staff were very friendly and approachable. Overall my customer experience was excellent for my short visit! Thank you.
Louise Gunn 18/02/2014
Our assistant Natasha was extremely helpful and when the shoes we required, size 3, weren't in stock Natasha offered to order them online for us and get them delivered to home. An extremely helpful shop assistant who was very pleasant and polite.
Martin McGuinness 21/02/2014
Excellent service. Very polite, helpful and courteous.
Used the website to click and collect a pair of sketchers I belfast. When I got there I told the assistant I wasn't sure which size I would actually need. Without hesitation, she brought me 2 sizes. Then I decided they weren't just the type I wanted. She quickly showed me another pair which she said were lighter and advised me to try them, again offering me 2 sizes. Meanwhile my husband, who hates shopping was getting gate fever, until he started chatting to the manager of the shop who entertained him until i selected the correct size and style! The girls in the shop are lovely,well presented, patient,seem to have a radar in understanding what it was I wanted....moreover, looked after my husband ( who by the way is in his 60s!) so I got peace and quiet to select my trainers! also noted how clean the shop is and the layout is done in such a way that one isn't overwhelmed with the selection of shoes. I certainly will be shopping here again....and might even bring him back! I know most men hate shopping but he takes it to another level...he is worse than a toddler with a tantrum at times in shops but even he enjoyed the experience and the warmth of the staff. Again many many thanks to all the staff in belfast....and the new hand held till type device is class!
Grainne Smylie 25/02/2014
Served by James. Fantastic people skills. So friendly and helpful.
Andrew downey 07/03/2014
Staff are very friendly lots of choice of shoes
karen godfrey 23/07/2014
The staff where fantastic and very helpful
Rebecca Goody 22/07/2014
Sales assistant Sara was very attentive and pleasant, and was great with our two kids who had some shopping with us. Thank you.
Cathy Corbett 26/07/2014
Gerard was so helpful, fast and efficient! He helped get me sorted with my new sketchers!
Alison mc Ilroy 29/07/2014
One of the best shops ever, good range of shoes (the ones I wanted) extremely helpful staff delt with a fella and a girl and found them brilliant, do their job so well, even helped look for another pair I was looking, helpful and honest and at the same time not pushy, got to look about a bit before being asked if I needed help instead of being pounced on when I entered the shop (which I hate and would just leave) overall 10/10 and I will shop here again and recommend it
Heln Wilson 29/07/2014
Although I've always received excellent service from SCHUH, yesterday a young guy called Conall was my sales assistant and he was absolutely brilliant. He provided an excellent service being extremely pleasant and patient. He would appear to be an excellent employee - try and keep hold of him if you can!
janet jones 24/05/2014
Nicole was the sweetest wee girl, great asset to your store, made my Saturday shopping easy and enjoyable
Graeme Webster 28/11/2013
Excellent service from phone call to order Uggs to pick up instore
Rachael Byers 29/07/2014
I was in store today picking wedding shoes which I must say are fab. This was the first time in your store and I couldn't be more happier with the service I received from the very helpful sales assistant Conall he really is one of a kind a very bubbly personality which just shines though. He definitely made my stressful day a bit less stressful. Thank you Conall.
Jessica Lawrence 02/08/2014
Incredibly helpful in store even when I was being very picky, staff member was very helpful, friendly and patient with me. Definitely will be back again!
Great service - very polite and helpful.
Corrine Heaney 13/07/2014
Excellent, friendly shopping experience as always. Top marks for customer service. Policies and processes explained in a clear and helpful way. I will be back :-)
Very helpful and friendly.
vey helpful staff and helped me to get a great pair of shoes
Kathleen O'Neill 23/03/2014
A very helpful and pleasant assistant served me and my granddaughter when I was purchasing new Converse footwear.
Denise Patrick 23/03/2014
Served by Nicole at the end of a long shopping day.
She was courteous, polite and helpful. Her infectious smile was relaxing and caused me to buy more than one pair of shoes.
amy r 12/01/2014
I was served sometime back by an assistant called Claire in your Belfast store, I would just like to make it known how helpful she was, nothing was too much trouble & her help was much appreciated as I got exactly what I was looking for. It's nice to know that some shops still put stead by great customer service. thank you again & I am still enjoying my shoes very much!! :-)