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BLUEWATER

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address/opening times

  • Bluewater Shopping Centre
  • Level 1 Unit 92
  • Greenhithe
  • Kent
  • DA9 9SR
  • 01322517241
Parking available
This weeks opening times
Thu 31st Jul 1000-2100
Fri 1th Aug 1000-2100
Sat 2nd Aug 0900-2100
Sun 3rd Aug1100-1700
       Next weeks opening times
Mon 4th Aug 1000-2100
Tue 5th Aug 1000-2100
Wed 6th Aug 1000-2100
Thu 7th Aug 1000-2100
Fri 8th Aug 1000-2100
Sat 9th Aug 0900-2100
Sun 10th Aug1100-1700
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local info

Our store opened back in 2001 and is located Bluewater Shopping Centre. The store also hosts a variety of styles from our schuh kids range! Known primarily for its shopping opportunities, Bluewater offers shoppers of all tastes with a range of stores, restaurants and leisure villages, making shopping here a unique experience!

what you say...

Helen Langton 01/08/2012

I took my 11-year old son to buy some Vans at Bluewater. Shoe shopping, especially with children, during the school holidays is not generally one of my favourite experiences. This, however, was a painless experience due to the helpful and charming staff, from the manager who welcomed us, the shop floor staff who gave us loads of advice and those manning the tills. I have rarely received such great customer service outside the United States. I even commented to the manager (Graham?) as I left what a fantastic shop he ran. Helen L

kate roberts 21/07/2014

I was served by Eleanor and she was very friendly and helpful.

Stephanie roberts  21/07/2014

I just want to make it known how amazing and helpful Freddie was when we can into your store looking to by some converse! He helped us lol through all the different styles and colours and found the perfect pair for my fiancé Harry! Thank you Freddie number 1 with customer service! He deserves a pat on the back!

Lorna Laws 21/07/2014

Assistant 258 Callum is a credit to you. Helpful, efficient, friendly, brilliant service! !!!

Robert Spree 26/07/2014

Siobhan provided an excellent service and is a credit to your store. Thank you very much.

Michael Forshaw 28/07/2014

Excellent service. Ellie-jay (262) and Jay (325) are a real credit to your store. Jay was helpful and attentive and really assisted in my choices. Ellie-jay was engaging and very polite and explained the returns policy. It was a real pleasure to shop at the schuh store in Bluewater and I will make it my first choice in the future without a doubt. Please pass on my thanks to Jay and Ellie-jay. Best Mike

Jacquelyn Fox 27/07/2014

Would like to receive some fantastic feedback for the service myself and my daughter received in your Bluewater store on Saturday 26th July, particularly the service from Siobhan. She was so helpful and was absolutely lovely when helping us find just the right pair of shoes. She was extremely considerate, patient, and so helpful. Thank you Siobhan for making us smile! And thank you Schuh for excellent service once again!

Joseph Wetheridge 14/06/2013

Staff member was very polite, provided a speedy service and conducted in a very professional manner

Katie 15/06/2013

Excellent service from both assistant and cashier. Was explained the returns policy also, very happy with purchases

tony hudson 18/06/2013

Great service from very friendly and efficient staff! Served by assistant 097 Ade and cashier 049 Sarah. Will shop there again.

Dave white 23/08/2012

I dont normally give customer feedback but after visiting the blue water store I must say what a pleasure it was when I made my purchase, both the girl who served me and the female manager onside were both very helpful .

James Watson 31/08/2012

From start to finish my experience in the Bluewater store was outstanding. Myself and a friend take a trip to Bluewater from MAidstone a couple of times a month, and the Bluewater store smashes the customer service in Maidstone. We were greeted by extremely friendly and helpful staff, the staff were even talking to customers about how Nike and Adidas developed there shoes to fit in with current trends. The assistant who served us looking at my receipt name was 'Ade', he was a delight! Friendly, helpful, and just a delight to talk to. I rarely give any reviews or feedback to shops but I feel this store and especially Ade were outstanding. If there's anyway he could see the feedback and be told how great he's doing his job that would be excellent. On the whole thoroughly pleased with my schuh experience and the Bluewater store in particular. Excellent, 5 stars.

Jack Edwards 28/08/2012

I was served by Louis at Bluewater. He was excellent spent time with me looking at different shoes and answering all my questions

Liam Adams 11/09/2012

I would like to express my thanks to the staff in the Bluewater store. I was politely greeted on entering and allowed time to browse at my leisure, when I had found the shoes i liked I was quickly assisted. Unfortunately the style of Vans I wanted were not in stock, even so i was presented a pair of the same style in a different colour to try on for size. I was offered an ordering service. Great. Unfortunately they were not in stock in the depot either! I found an alternative pair of shoes and the transaction was efficiently put through. Everyone I met in the store on the day of my purchase was happy and helpful and made the buying experience a pleasure. Thanks.

Cheryl Baker 29/09/2012

Got a pair of Vans today - great choice so great selection. Might even purchase a pair of Converse that I've got my eye on too!

PAM JANE BURRIS 22/09/2012

I was greeted at the door by Trisha and looked around but was nervous asking to try the boots I loved on as I am 72 and they were a bit trendy. Trisha wished me goodbye warmly and something in her manner left an impression. This prompted my return and whilst I said to Trisha they were far to young for me she said i should "Just try them on" I did and was hooked to the point I bought them. This sale I feel and the service at the hands of Trisha was a real factor. I feel this young lady deserves a merit award at the very least, she is what so many sales staff forget to be genuine and take the time to talk to a prospective customer. Thank you Trisha I shall show my boots of to all who want to see them and tell them where I got them along with the service.

Cheryl Baker 23/09/2012

Visited the busy Bluewater store this afternoon with my husband to look for Hunter wellies. Within minutes of entering the store I was asked if I need any assistance (did not at the time as I was looking at length/colour before making a decision). I was stuck on choice between the navy and black but a kind assistant said I could try both on. I felt unpressurised as I stood contemplating my decision - the assistant even offered her opinion. Would definitely visit and buy from again!

Tina cleaver 28/09/2012

Tanya served me. She was most pleasant and patient running round to see I get the best boots and best fit.

Barry Knight 02/10/2012

Bought a pair of shoes on 1 October as an impulse purchase. The store was clean and well presented, the range of stock was good and the prices generally represent good value for money. The staff were polite, friendly and helpful, attentive but not in your face all the time. If you wanted simply to look, that was fine and you didn't have someone asking if you needed help every two minutes and there was no pressure to make a purchase. When help was needed, there were sufficient staff to do so and the service was efficient and polite. All in all an unexpectedly pleasant shopping experience (and I hate shopping!). Well done Schuh Bluewater!

MRS D ETHERINGTON 09/10/2012

excellent service by nice polite friendly assistants a pleasure to shop at this outlet

Ian Webber 13/10/2012

Staff were helpful and attentive. My shoe selection was brought out in a timely manner and the staff member was talkative and helpful. No waiting at the checkout and I even liked the music that was playing. Could only have been better if the shoes had been free! Fantastic experience and I will definitely go to schuh first for my footwear needs.

Maureen Marshall 13/10/2012

What a friendly service we received from everyone who served us in the Bluewater store today! Even though it was extremely busy with customers everyone was polite and helpful and took time to chat and make it a very pleasurable shopping experience - best service we have had in any store for a long time.

Megan 14/10/2012

It was really quick service and the people who served us were very polite and helpful

Victoria 01/11/2012

I thought that the store was easy to look round because it was nice, and big. Also I thought that our assistant Hannah was really helpful because she gave us her input and good ideas of what I could wear my converse with. Nice and quick assistance !!!!!!

Ryan Alexander 14/01/2013

We was served quickly and the assistant was very helpful. They need to get a better queuing area because we didn't know where the queue stated.

Adrienne 16/01/2013

Always get excellent customer service in this store. Employees are always very friendly and helpful. Really enjoy shopping here.

Jo Floate 12/01/2013

The assistant who served me (Bryony) was excellent. She helped me find a pair of shoes and nothing was too much trouble for her. We had to try on at least 6 pairs before I was happy!! It is such a pleasure to such helpful service. Far too often, when I try something on and I have a problem, I am left to my own devices...leave it or look else where. I think Schuh is such a good store...trendy, original, as well as practical for a granny like me!! Many thanks

sally valentine 23/11/2012

Had what I wanted in store and assistant was very helpful

Owen Foy 02/12/2012

I was very impressed by the polite welcome to the store by a young lady member of staff .I asked her about a particular pair of trainers she checked and found the item was out of stock but immediately offered to order the item and have it delivered to my home address within 2 to 3 working days.She then produced a ticket and directed me to the checkout where a young man took my details and and payment for the item again promising delivery within 2 to 3 working days. Both these members of staff were polite efficient and were interested in what they were doing.They are both a credit to the store and company.Very well done Thank you

Yvonne Chapman 29/05/2013

Assistant Chanice was delightful and very attentive. The colour I wanted was not available and so I ordered them at the till they were delivered the next day. Superb service. Thank you.

Jack Leatherdale 05/01/2013

Great shop and very nice staff. Must be the best shoe shop in Bluewater and will shop there again.

Matt Smith 05/01/2013

Excellent and quick service from both the members of your team that helped me.

Donna Myatt 03/01/2013

Fantastic service. Even though the shoes my daughter wanted were not in stock they arranged to have them ordered and delivered to my place of work. Ordered on Monday and arrived Thursday (with new year inbetween) Also an excellent idea to receive a text on the morning of delivery. Thank you very much.

Dave Forrest 05/01/2013

Lauren was brilliant in helping me get a complicated refund, I mistakenly duplicated an Internet order and her patience was amazing Yani a colleague of Lauren's was also great providing interaction to make the experience better. I didn't catch the managers name who authorised the refund busy she was also very courteous & professional The 3 colleagues who looked after me were a shining example and testament to schuh as a business!!!!!!

Faye White 08/01/2013

After searching almost every store in Bluewater for a pair of boots which suited my needs for travelling I hit the Schuh shop. There I became one of those annoying customers who asked for a size and then decided I wanted another shoe too. I found Anila / (Nina) by the door and told her how annoying I was about to be). She was more than happy to help me out and let the other assistant know. She spent a lot of time talking to me about boots she has worn and how my boots were going to be for me. She looked up the item description and told me about the returns policy etc. I

Faye White 08/01/2013

Continuation of feedback before which I had sent before finishing .. Anila / (Nina) told me about the refunds and returns policy. I am over the moon about my Rocket Dog boots and even happier that such a lovely young lady helped to advise me in buying the most appropriate ones! Thank you very much. Faye :)

Rebecca England 06/01/2013

I was looking for a particular colour converse shoe but couldnt see it on the shop floor, the assistant was friendly when approaching me and took me to the computer for me to look with her for the shoe. Unfortunately it wasnt available but she recommended some similar ones which I tried on and loved so I bought them. Rhiann was helpful, friendly and advised me on the shoe and returns policy. It was nice not to be pushed into a shoe I didnt like and she seemed knowledgable. I will always go to Schuh first on my trips to bluewater after this great service.

Dan 20/07/2013

Martin O'Brien 28/07/2013

Very knowledgeable assistant called Shelley, very helpful made me feel valued as a customer.

Elizabeth  28/07/2013

Jack the assistant was very friendly and helpful, Mike the cashier was too. Excellent service and excellent products and returns policy.

Karen hart 29/07/2013

I came to your store with my boyfriend on Saturday and we were both hugely taken aback by the excellent customer service. I've actually never known anything like it and we were actually looked after by different people. You didn't have the shoes I wanted in stock but they were ordered for me and I reviewed them today. Whilst in store I asked if you maybe had the same shoes in the similar colour. The assistant had already thought of it and checked. If every shop treated us so spectacularly the world would be a happier place. You have secured yourself a very loyal customer! I hope you pass this on to the staff at Bluewater. They deserve to know how appreciated they are.

alex webb 03/08/2013

Excellent service in Schuh Bluewater. Very friendly and helpful staff throughout. I was served by Kazz who was not only very polite and helpful but we had a great laugh too. I have to say it's the best service I've ever received anywhere! I'll be heading back soon :)

Ms Emmy Revah 31/07/2013

The staff were very helpful and friendly (without being pushy) it was good to shop with you

Harry Kemsley 06/08/2013

Just wanted to say what wonderful service I received when I visited your store on Monday 5th August. It was somewhat of an emergency as the shoes I was wearing suddenly split, so I needed some new ones fast! I was served by Will who was extremely helpful and polite and efficient. Well done Bluewater team for making such a great effort to please customers.

carol 06/08/2013

I paid for my shoes at the Bluewater store and they arranged for them to posted out as they didn't have my size in store. The staff were extremely helpful. My shoes arrived and they were odd in shape and size. The right foot was smaller than the left and the toe caps were odd in shape, one curved and the other straight. The both stated size 41. I took them back to the store and again, the staff were helpful and arranged for another pair to come out. When they arrived there were no labels on them and they looked slightly worn. I put them together to check them and again, there was a size difference. I had to take them backfor a refund. Although the refund was given, I am not happy in having to make a 40 mile journey twice unneccesarily to sort this out. I would like some form of compensation for the petrol cost. i have regularly shopped in this store and have never had this problem before.

Christine Chaplin 08/08/2013

I had a wonderful experience and was delighted by service and manner in which I was served by Teddy (assistant) and Lauren (till). Teddy such a nice young lad. I will certainly look forward to my next visit. Please pass my thanks to Teddy

Neil McAllister 17/01/2013

Stuart Dean 28/01/2013

Staff very efficient & quick. I do not think it was particularly busy, but have been in An Other retailer in Bluewater where the staff are similarly aged, again not particularly busy and was chaos. Well done.

Danielle Morgan  30/01/2013

We visited your Bluewater store at the weekend looking for a pair of Ugg boots without knowing the size or length that we wanted. We were served by Teddy who approached us as soon as we entered the shop with a friendly and welcoming manner. After explaining what we wanted, Teddy was really helpful by going back and forth from the stockroom bringing us different styles and sizes to try on and lead me to purchase a pair of short chocolate brown Uggs, which I am very happy with. In addition, we bought a pair for our baby niece, again with Teddy's guidance on sizing. He was professional and really helpful, so we would like to commend him on his excellent customer service! Ash and Danielle

louise 04/02/2013

I never usually fill out surveys, but the woman on the till was very friendly and happy but not forced. Also the other woman on the shop floor came to help quickly but didn't jump on us. There's nothing to complain about at all. Very helpful!

Jade Smith 26/06/2013

I shopped in your Bluewater store and was served by Melissa. The service i received was good and the assistant was very helpful, i was really happy with the service and would definitely come back to the store again, i am a very pleased customer. Thank you

Grace 24/12/2013

I went in to your Bluewater store yesterday (23rd of December) to find some boots for a Christmas present. I found some lovely boots in the sale, but there weren't any in my size so I ordered some in store to be delivered to my house. I was told that I won't receive the boots until after Christmas, which is what I expected. However, today (Christmas Eve) I got a text saying that my boots will be delivered. So I managed to get my present in time for Christmas! It was totally unexpected, and above and beyond what you needed to do. Thank you very much! And to top it off, your staff in the Bluewater store were very helpful, especially at such a stressful. busy time.

josie 01/01/2014

I was served by a sales assistant Emily who was a great help when it came to choosing my first pair of uggs! She was polite and happy to help me with any of my queries and as usual schuh have provided me with some great new shoes!! Thank you :-)

Claire Cohen 04/10/2013

I have bought three pairs of shoes from the Bluewater store over the last few months and the service has been absolutely fantastic. Genuinely pleasant, friendly staff who, in stark contrast to other stores, never look bored or disinterested in customers. The range of styles and quality is great too. Keep up the good work!

Zee Atkins  10/09/2013

Fantastic service as always guys!!! Prompt & efficient service, why would I shop anywhere else!!!

Nicola Lines 09/09/2013

I was served by Rhiann at Bluewater store when I went to purchase some kickers for my son. I found her to be very helpful and friendly showing us the various styles of kickers. The size was in stock so I was able to purchase the shoes. She explained the return policy to me so all in all a very pleasant transaction. Happy son equals happy mum!

Steve Hinkley 14/09/2013

Wrong shoes were brought from the stock room but quickly sorted. Staff were cheerful and friendly without being overpowering

Paul Madden 09/09/2013

The young lady you greeted me and helped me with getting the right size, right through to the lady who was at the till - was a prime example of WONDERFUL customer care. You're staff are a credit to your business. I wish all shopping experiences were like this. WELL DONE!!!!

Simon Reed 12/09/2013

Went into your Bluewater store looking for a pair of casual shoes. I was asked by Jack if we needed any help, but was looking at the time. When I found the shoes we wanted he gave great customer service, he went and got both pairs of shoes in the correct size, let us try them on and took us to the counter to pay. He was friendly, smiled and didn't rush you giving you all the help you needed! Well done Jack! He is a great asset to your branch.

Lisa Moore 14/09/2013

Fantastic sales assistant, she measured my daughters feet and advised the best shoe for her. We were undecided on a vans or converse but the assistant put us in the right direction - thankyou!!!!

Sarah Jacobs 16/09/2013

Hi, I visited your store on Saturday 14th September. I usually avoid Bluewater on the weekend and it was absolutely packed. I wanted to get my son his first pair of Converse so came into your store which was heaving. I am a store manager in retail and I work in shoes and have worked at Bluewater for many years, so I understand what it takes to work in that kind of situation. I was so impressed with the store and the staff. I found someone straight away who was friendly and was more than happy to help. He went and got the shoes and came back really quickly. He explained that he was serving other customers but that he would be back as soon as he could. I tried the shoes and chose a pair during which time he came back and asked how I had got on. He pair checked the shoes, explained the returns policy and sent me to the till. He thanked me and was really friendly. While in the queue I noticed that even though it was so busy all the staff were multi serving and there were no irate customers at all. I was very impressed and am pleased to have the opportunity to put it in writing so that it is on file. I hope that these comments get filtered to the area managers so that they can read them. Thank you Sarah Jacobs

Victoria Barnett 13/09/2013

I visited the Bluewater branch of Schuh on the 12/09/13 and it was a very pleasant experience. The staff were available, but not immediately in your face. When I had chosen some shoes, Ade (097) could not have been more helpful - he brought out alternative sizes and even cut some sharp thread off a shoe for me because it was the last one in my size. He was the ideal salesperson - not pushy just incredibly helpful and pleasant. I would definitely come back here for more shoes. Thank you :-)

Arthur Langridge 13/09/2013

Delightful girl called Ellie served me. She was very helpful and knew her stuff. Credit to your Company

Barbara Dunn 18/09/2013

Just wanted to say how welcoming the staff at Bluewater were on 17th sept went to buy some shoes for my sons first job and was made very welcome as soon as we entered the store, we was served by Callum Trotter who was very helpful and engaged in good conversation we my son about his new job and wished him good luck. We had been in many shops this day but yours stood out as the most helpful and pleasant. Well done Schuh Staff at Bluewater will definitely be returning soon.

Jack Fuller 21/09/2013

Will was attentive and courteous without being overbearing. He was very helpful and listened to requirements.

SHARON EARNSHAW 17/02/2013

Excellent through and through!!! Top service!! lovely,helpful,friendly staff 10 stars :))

Matt Pyrke 17/02/2013

Customer service brilliant. Great advice and product knowledge. Store manager couldn't be more helpfull and happy. Very very pleased with shopping at Schuh

Gemma Louise Guest 18/02/2013

I would just like to say a big thank you to Karen, Chanice and Bryony for their amazing service on Sunday 17th Feb. I first spoke to Karen who politely passed me on Chanice. Chanice was very helpful, friendly and polite when I was deciding on colours for my Uggs! When I finally chose my item Bryony served me on the till and was really friendly, and made me feel at ease, it was nice to have a bit of a chat whilst being served, rather than standing in silence! On my way out I was again greeted by Karen who asked which colour Ugg's I had picked and said have a nice day! It was nice to be remembered and she genuinely seemed to care about how my visit was to the store! I would have loved to give a 5* rating, but the only downfall was, I felt rather intimidated when walking into the store, I had two people staring at me whilst I walked in (smiling of course) and there was around 9/10 assistants chatting to eachother or standing awkwardly around the shop floor. But I was pleasantly surprised with the service I received and will pass on to others about the visit I had :)

Catherine 18/02/2013

Brilliant staff quick efficient and friendly

Kayleigh 20/02/2013

Very helpful and quick service. Really pleased with my new boots :-)

Charlotte 01/09/2013

Really fast service, friendly shop assistants and generally good !

Maxine sooknanan 03/09/2013

Always have the sizes in store never have to go online and helpful staff.

Mark Waters 05/09/2013

Had a genuinely lovely and very professional experience today at Schuh in Bluewater. Actually surprisingly excellent for my first visit to this particularly branch. I'm a Schuh regular as I know there will always be something that is a little out of the ordinary to buy, which is great quality. As with the majority any type of retail customer service experiences (not necessarily Schuh) I am more often than not greeted by either bored, disinterested or, very occasionally, arrogant sales staff, or alternatively, over enthusiastic, pushy and inappropriately friendly staff. Today was a revelation! George (143) seemed genuinely interested and helpful, incredibly polite and approachable and happy to chat. He couldn't have done more to help. Similarly, Amelia (188) my cashier was pleasantly enthusiastic, relaxed, chatty and very helpful. Another member of staff also offered to help whilst George was fetching another size for me (he promptly returned and then apologised for the nano-second of delay). Again, she was very pleasant, genuine and engaged. The store had a choice of several shoes/boots which I was happy to buy, having looked around at the larger stores and found nothing of interest, or items of interest weren't in the right size or colour, I think today was possibly one of the nicest shopping experiences I've ever had. I'm delighted.

Mrs T Bottone 09/09/2013

I visited the Bluewater store on a busy Saturday afternoon but the assistant still managed to serve me within a couple of minutes and apologised for the wait. Anila was very helpful and polite without being pushy. It's assistants like this that make me want to revisit the store. Thanks for a very pleasant shopping experience.

THERESA COVILL 06/09/2013

Excellent service and product. The shoes were for my 14 year old son who has trouble getting shoes to fit him but these fit him perfectly. No complaints.

Laura 05/08/2013

Tara assisted me and was really friendly and chatty. Had to wait ages at the till because staff wanted discount and took forever! Other than that everyone was really helpful. While I was browsing I had 3 people ask me if I needed help.

Sean Prendergast 15/03/2013

Excellent good honest advice and service. A big thank you to the Bluewater girls of Emily and Yani for their honest advice, and Bryony the smiling cashier. With all the great girls there its impossible to remember the northern blokes name but he was also a helpful part of the team giving the male perspective on my new jeffery Wests. Will deffo shop with you again. Keep pushing the great customer service.

Sharon Murphy 20/03/2013

Just to say that the customer service I recieve in this store is always excellent. Attentive but never pushy. Thanks!

Karen Sowsbery 20/03/2013

My experience was very pleasant as the store was not very busy and the assistants came to help me very quickly. Trisha the assistant introduced herself which I thought was a lovely touch and located the goods very fast. Trisha was very nice and gentle and made me feel at ease. The only down side was these converse were the only pair in the shop and a little grubby, however I really liked them and wanted them so I chose to ignore this, however £5.00 discount would have been a nice touch and would have resulted in 5 star. Lauren on the till was very pleasant too.

Marc Norris 22/03/2013

I just wanted to say how impressed I was with the service I received in looking for baby shoes for my 5 month old daughter, the staff I spoke to was very polite and helped me greatly with advice, and was patient when I even tried on trainers for myself. (and they loved my daughter!). Thanks again!

Caroline Godfrey 22/03/2013

Excellent helpful staff as always. Particularly helpful were Karen and Bryony but all staff deserve a huge pat on their backs! Love the shoes and the sublime refund policy. Managed to get my Havaianas despite not having the size in stock - delivered next day to home for free. WELL DONE SCHUH

Caroline Godfrey 22/03/2013

Excellent helpful staff as always. Particularly helpful were Karen and Bryony but all staff deserve a huge pat on their backs! Love the shoes and the sublime refund policy. Managed to get my Havaianas despite not having the size in stock - delivered next day to home for free. WELL DONE SCHUH

Caroline Godfrey 22/03/2013

Excellent helpful staff as always. Particularly helpful were Karen and Bryony but all staff deserve a huge pat on their backs! Love the shoes and the sublime refund policy. Managed to get my Havaianas despite not having the size in stock - delivered next day to home for free. WELL DONE SCHUH

Caroline Godfrey 22/03/2013

Excellent helpful staff as always. Particularly helpful were Karen and Bryony but all staff deserve a huge pat on their backs! Love the shoes and the sublime refund policy. Managed to get my Havaianas despite not having the size in stock - delivered next day to home for free. WELL DONE SCHUH

Caroline Godfrey 22/03/2013

Excellent helpful staff as always. Particularly helpful were Karen and Bryony but all staff deserve a huge pat on their backs! Love the shoes and the sublime refund policy. Managed to get my Havaianas despite not having the size in stock - delivered next day to home for free. WELL DONE SCHUH

Caroline Godfrey 22/03/2013

Excellent helpful staff as always. Particularly helpful were Karen and Bryony but all staff deserve a huge pat on their backs! Love the shoes and the sublime refund policy. Managed to get my Havaianas despite not having the size in stock - delivered next day to home for free. WELL DONE SCHUH

Caroline Godfrey 22/03/2013

Excellent helpful staff as always. Particularly helpful were Karen and Bryony but all staff deserve a huge pat on their backs! Love the shoes and the sublime refund policy. Managed to get my Havaianas despite not having the size in stock - delivered next day to home for free. WELL DONE SCHUH

Jackie Lewis 26/03/2013

Hi there was served by Vicky on 19/03/2013, just wanted to say how great she was. Really helpful and treated me like a friend. She was really friendly and made me feel like I could take my time. Definitely would come back to schuh. Thanks Vicky

jay brown 12/07/2013

she was really helpfull and really happy to serve us, she asked about my holiday and understood what we was looking for i would definalty recomnder her and the shop i will defantly look out for her in the future, her name was priya

Amanda miles 12/07/2013

Our assistant Yasmin was so very helpful,knowledgable and patient! You are lucky to have such a great member if staff. Yasmin 211

Andy Bull 14/07/2013

I was served today by a young lady called Rose (according to the receipt) - she was very friendly, smiley and extremely helpful even though i kept changing my mind about the colour of Toms shoes I wanted. By far the best sales experience at Bluewater today. Please pass on my thanks!

Sarah Greensides  15/07/2013

Hi just wanted to say a huge thank you to the lovely lady Deborah who could have not been more helpful in finding the fantastic marvel range of vans you are doing. We gave her children's ones by mistake but she went and found the adult ones for us, ending up buying 2 pairs in the end. she really went the extra mile to get us what we wanted. Kind regards Sarah Greensides

Linda Sweet 15/07/2013

My husband, David, and I visited your store in Bluewater on Sunday 14 July 2013 looking for trainers for David. David purchased one pair of trainers and I purchased a pair of pretty holiday shoes, Dirty Danding Polka Dots for our holiday in September. The staff were welcoming, not overbearing like in some stores. They were efficient and took notice of what our requirements were. We left the store, after amking our purchases, and the David remarked that he still liked the pair of trainers that he had spotted earlier and we returned to the store. We were welcomed by a young lady and I said "We're back again" which she replied it's good fto see you but did not 'jump on us' as we have expereinced before in other stores but we were left to peruse. When David asked an assistant if the chosen trainers were in his size the assistant went to investigate but unfortunately they were not available and offered the free home delivery service that was offered by Schuh, and this we accepted. What a pleasant surprise!! I came home for luinch today 15 July 2013 and the trainers had been delivered, ordered on Sunday 14 July and delivered by midday on Monday 15 July? FANTASTIC SERVICE!!!! We will always go to the Schuh store when looking for shoes in the future and will recommend Schuh to our friends for service, choice of style and price which absolutely great. Keep up the great service and please feed this back to your staff, especially at Bluewater, as they are not overpowering but attentive and this makes all the difference as a customer. Thank you to all your staff, don't lose what you have. Very kind regards Linda & David Sweet

Audrey 17/07/2013

Excellent customer service, everyone in the shop was helpful. My mother and I were very impressed with the service. Well done, I will certainly recommend your Bluewater Branch.

Eleanor 25/10/2013

Amazing customer service, really helpful girl serving me and excellent management. Followed by an amazing girl in customer services on the phone who called me back and was just awesome! Well impressed all round

Andrew Haworth 28/10/2013

Ellie & Sue was excellent Ellie was great with my boys 5 stars thankyou.

Billy smith 30/10/2013

Staff were all very helpful and helped to find the right fit and style. Overall very happy shopping experience and over the moon with the product and value.

DAWN ELLIOTT 03/11/2013

A BIG THANK YOU TO THE STORE MANAGER OF BLUEWATER BRANCH, I HAVE NEVER EXPERIENCED THE FANTASTIC SERVICE SHE GAVE ME ON DELIVERING SOME BOOTS. i WILL MOST DEFINATELY BE SHOPPING A LOT MORE AT BLUEWATER SCHUH STORE BECAUSE OF YOU, SORRY I CAN'T REMEMBER YOUR NAME BUT THANK YOU SO MUCH. REGARDS DAWN

Mrs. J K Davies 02/11/2013

I bought my daughter a pair of DM ELATE GAYLE BIKER boots for her birthday. I found the assistant Abigail & cashier Ellie very polite & helpful. My daughter was delighted with her boots & prompt service. I most certainly will shop there again.

Nathan Watkinson 05/11/2013

Jeremy - very helpful

kirsty cunningham 19/10/2013

had a problem with my vans, took them back to store and they were swapped over there and then for a brand new pair...hassle free!!! amazing customer service i will be returning here for more lovely shoes soon :)

Rona 14/10/2013

On saturday the 12th October I was in your Bluewater store shoe shopping with my friends, I received service from a young woman called Ellie, working at around 5 o'clock and I would like to compliment her service as she was very helpful and polite, making the experience all round enjoyable. I feel that her quality of service shouldn't go unnoticed.

Sam Coffey 24/10/2013

Both girls who served me were pretty damn awesome. Helped me pick out a couple of shoes as I had completely destroyed my old converse, and were happy to have a chat rather than, here are some shoes. Here are some more shoes. Size. Goodbye.

Louise Giddings 21/10/2013

Extremely helpful staff, great customer service and always with a smile. A friendly team always make shopping in Schuh a pleasure! I can't remember the name of the lady that helped us today. I think she was a manager or supervisor. She has long dark hair tied back in a ponytail. She always goes that extra step to help, she is very knowledgable and an asset to the Schuh team.

June Cheetham 23/10/2013

Only purchased trainer laces but was pleased to find somewhere that actually sold them and had such a good colour selection.

susan spice 26/10/2013

no problems!

Miss Michele Cashman 31/05/2013

Did not have the shoes i wanted in my size but staff brought me the same shoe in a different colour to check for size, when this did not fit she recommended a different pair of shoes which i tried & bought.

Richard White 04/06/2013

Fantastic service, extremely helpful and friendly. Very pleasant experience.

Mark  06/04/2013

When entering the store was welcomed by staff. When I asked for my size in a pair of trainers the assistant Richard was very helpful he apologised for the wait which was very short he told me about the origins of the make of trainer and gave great customer service he was very friendly and made my visit pleasant thanks very much

Caroline 07/04/2013

Everyone was really friendly and helpful and shoes are great. Possibly a bit too attentive though - while I waited a very short time fora ddifferent size of shoe two other members of staff came over to ask if I was ok. A bit much really.

Caroline 07/04/2013

Everyone was really friendly and helpful and shoes are great. Possibly a bit too attentive though - while I waited a very short time fora ddifferent size of shoe two other members of staff came over to ask if I was ok. A bit much really.

Jacqueline Allen 08/04/2013

Both staff members we interacted with were helpful and interested in us without being over the top.

Chloe russ 09/04/2013

Very please with the serviced I received yesterday in store I was served by a ladie named Sarah , she then directed me to the till and was served by bruony , who was very helpfull and chatty will defiantly shop here again.

G.E.Turner 08/04/2013

Am not a fan of shoe shopping normally. 8th of March went to your store. Bought shoes with my wife.Two of your staff,Karen and Dem could not have been more helpful.Excellent service from both without fuss or hassel. Very well done! G.Turner.

Bethan Ashley 11/04/2013

Excellent customer service!! Great staff.

Barry Blakelock 18/08/2013

I had a particularly hard afternoon shopping in Bluewater looking for a pair of shoes to match a suit for a wedding. I had been to five or six shops before Schuh but to no avail. I was at the end of my tether. However, due to the endless patience of the one of the assistants - Alice - who never tired of getting shoes for me to try and offering her opinion on what suited I managed to find the right pair! I rarely write feedback but I just wanted to say on this occassion how much I appreciated Alice's assiatnce.

katie  13/04/2013

i would like to say how helpful richard was to me and my mum.

Gemma Morris 16/04/2013

We had Emily serve us in store and was very friendly and helpful, although they didn't have my size in stock she brought out the same shoe in another colour so i could see how they feel and said they can order them to be delivered if i wanted. I decided i would order the shoes in the colour i wanted and emily went over all the details with me. Very satisfied customer.

KIRSTY TURNER 16/04/2013

My visit was as per usual, faultless. The staff were very friendly and dealt with me very quickly indeed. I have shopped here for many years now & will continue to. Please pass on my praise to the staff.

justine Warwick 17/04/2013

Excellent customer service and product selection.

Clare Waller 17/04/2013

I bought some shoes today in store, the guy who served me was charming and very helpful and also the cashier. Thank you

Ryan 20/04/2013

Excellent friendly service from Vicky, the lady who helped me. She was very patient, offered suggestions/other options and made me feel comfortable. Some people come across as wanting to be done with you as soon as possible. In this case, I was not made to feel rushed and was very comfortable walking up and down the store in the shoes which I ended up purchasing. Top marks to Vicky for providing an enjoyable sales experience.

June Nightingale 29/04/2013

What wonderful customer service from Sophy. quick service helpful enthusiatic and a really happy personna. Thank you very much it was a pleasure to be served by you on saturday

Craig 04/05/2013

Very good service the girl fitting my shoes was polite and efficient and made me laugh. well done schuh

Richard Chester-Smith 06/05/2013

Both Chris who served me with the shoes and Amelia who processed the transaction were incredibly helpful and professional. I have rarely experienced better customer service and I will defiantly shop here again.

eleni long 07/05/2013

abousouletley brilliant service

Rob Richardson 28/03/2013

Hi Just wanted to leave some feedback regarding the service i received yesterday in your bluewater store. I was greeted warmly by the store manager - i believe her name was Vicki, who straight away asked if i was alright and needed assistance, to which she was able to straight away take me to the formal shoes section i was looking for. She then expertly narrowed down what i was looking for to a single pair of Jeffrey West 'Muse' boots. She had a pair ready for me to try on in minutes and even gave some rather good advice on what they should be worn with. Enough had been said and i was sold. Vicki then directed me to a very helpful cashier by the name of Bryony who sold me the boots with a smile and polite conversation. TOP KNOTCH SERVICE FROM THE GIRLS IN BLUEWATER!! I've been breaking my boots in all day. :) Many thanks Rob

Jane Rumgay 30/03/2013

Excellent service especially as it was so busy! I normally hate buying shoes when it's crowded but I ended buying shoes for each of my 3 kids with pleasure thankyou! jx

Hayley 25/08/2013

Dear Schuh! Just a quick note to say thank you for great service at Schuh in Bluewater. I was looked after by a lady named Kate who was friendly and helpful throughout me being very indecisive about what colour Toms to get. Kate had no problem going to and from the stock room so I got to try the different colours and sizes...all with a smile! Some other stores you feel like a burden, but not here...thanks you very much Great service, I will return. Best regards, Ms Solomon

David Steer 26/08/2013

Prompt service, had exactly what I was looking for.

Hannah May Mason 28/08/2013

Dear Schuh, I have been a Schuh customer for years now and have always been happy with the service I have received from the helpful Bluewater team, however, this time around I felt like I should take the time to explain why... :o) I have always loved the Irregular Choice range that Schuh stocks and after a couple of years of having had my eye on the Whimsic Miaow blue ankle boots, my mum finally decided she would (bless her heart!) treat me to a pair to wear to her 'afternoon tea retirement party' which is happening soon at a hotel in Covent Garden. We visited the Bluewater store early evening on Thursday 8th August and were greeted by the friendly assistants upon entering and made to feel welcome straight away. I found the boots I wanted and a helpful assistant called Jack went to look for the sizes I asked to try on. While I was waiting for Jack to get the boots to try on, I was approached by another team member to make sure I was being served and as soon as I said I was OK they smiled and moved away which I thought was fab. When Jack came back with a pair to try on he also asked if they were for any particular occasion so I told him about the 'tea party'. Sadly my size weren't in stock so Jack offered to order them and get them delivered to me for free. He passed me over to a more senior member of the team (Vicky) at the till who was just as friendly and helpful and she ordered the boots for me. Upon leaving, Jack said he hoped we had a good time at the tea party which I thought was very sweet of him to have served other customers in between and still remember what I'd told him. As we left the store and another assistant said "Thanks" and "bye", I remember saying to my mum that I wished I had such an awesome team of people to work with! Everyone seemed SO on the ball, friendly but not pushy and so helpful. The boots arrived a couple of days later and whilst they were a perfect fit there was a small imperfection on the front part of

rebecca handley  30/08/2013

absolutely amazing service, was served by ellie. had lovely manners, a positive bubbling energy, offered loads of style and fashion advice and helped me to decide which pair of shoes looked best, overall a very positive shopping experience and very happy customer. brilliant customer service skills!

Sharon Mitchell 21/02/2013

Fabulous service - the assistant found two pairs that I loved and I bought both - with my husband's money!

Sue Greenbank 21/02/2013

Lovely service, very polite friendly staff. A very pleasant experience. thank you.

Mandie Griggs 23/02/2013

I went instore, found some epic converse (Thundercat ones) tried the 6 on, and found it a little too roomy, which I knew it would be so I asked a sales assistant if she could find a 5 for me to try on, and she did after making a note of the shoe etc, she came back within a few minutes complete with the shoes, I tried them on, and they was perfect. She was very polite and helpful. :) Excellent customer service skills

Joan Redding 22/02/2013

Warm welcome followed up with good and quick service. We could be tolerably fussy and indecisive without phasing the patient lady who assisted us. No pressure just honest feedback and bought two pairs of shoes we are very happy with now we have them home. Really pleased and will be back. Thanks!

Amanda 26/02/2013

Went to Bluewater to get my first pair of Vans. Was greeted as I came in but declined help. Then after finding a pair I thought would be suitable I approach a young assistant named Richard. He was very helpful and very realistic about the time I would have to wait for the trainers to come to me to try on. He offered an alternative size as I was not sure if the size I had chosen would fit. He also gave me some background into how the shoes were boxed as he offered to lace the trainers and did so with speed but also care. Richard explained the refund policy in full and was very pleasant in his approach. I did purchase the trainers and the cashier was also pleasant. I was pleased with the service I received in Schuh on this occasion as usually the store is full of customers, seats full and staff very busy.

Andrea PENTON 26/02/2013

Whilst shopping in your Bluewater Store I was helped by an assistant called 'Teddy'. He was really helpful and had a great personality. I was purchasing my first pair of Converse and a little nervous but Teddy made me feel at ease. He brought me a number of pairs of shoes to try and even looked at stock on-line as I was looking for a sequin pair. Teddy didn't make me feel like I was wasting his time and eventually I purchased a pink pair which I love. Thank you Teddy, couldn't have asked for nicer or better help in store!!!!

mike 06/12/2012

Hi, just wanted to say this was my first ever purchase in your store and the trainee assistant "Tori"was excellent. Said hello etc.as soon as we went into the store and helped me with the order.

Rob Wilden 10/12/2012

Just to say I had a great piece of customer service from your staff on Thurs 6th Dec 2012. (evening). Having searched unsuccessfully in HOF & JLP for a pair of Ugg boots I was pleased you had availability of the size needed. However over and above this I was very positively assisted by the boots display and at the till point (Lucy, I think) when I questioned something about the boots that was different to the pair on the stand. Good knowledge and good service go a long way. Well done Schuh!

Michelle 14/12/2012

Great staff and wide choice of shoes/boots in store! We love schuh!!

Dennis Roycroft 13/12/2012

Excellent service from Charlotte, she is a credit to your organisation.

Natasha Tyson 17/12/2012

Mike was my cashier and he was so friendly and helpful that he actually made it enjoyable to spend money! Thank you

Sarah Clout 19/12/2012

I would like to say how utterly impressed I am every time I use this store. The staff are incredibly helpful, cheerful and approachable. The impression I get is of people happy in their work and eager to give the customers the best service they can provide. This is not just a one off, it happens every tine I shop here. Congratulations to a great crew.

katy 20/12/2012

Quick, efficient and polite service from Freddie. Merry Christmas to you all at Bluewater!

Nick Grahanme 20/09/2013

Absolutely awesome service from ALL the staff. The guy who asked me if he could help, the guy who got my shoes to try on (4 pairs!) and the girl behind the counter. Brilliant from start to finish, and all this as well as being the only place that seems to stock DC Shoe as well. Very VERY happy - so I bought two pairs!!! You were all great with my 3 year old daughter as well. Thanks.

Brian 25/09/2013

George helped me instore today and the service he gave was fantastic. Friendly and helpful. A credit to himself. Thank you.

Linda Mackie 25/09/2013

Very helpful, friendly staff as always. Schuh never lets us down.

Rowland Myers 25/09/2013

Just wanted to say many thanks to the assistant who served us yesterday - we think her name is Precious. she was helpful, smart, well-informed with the kind of unhurried, informative sales manner that you just don't find much these days. She's a credit to you. The chap at the till was also very pleasant. You're recruiting the right people!

Ashley Glazebrook 27/09/2013

All staff were so helpful and cheerful, really great atmosphere to shop in!

clare 30/09/2013

Very helpful and friendly staff. A very positive shopping experience.

Fiona Marshall 01/07/2013

Store staff were friendly, helpful and attractive. It's so nice to be served with a smile. Thank you

Robert Pound 01/07/2013

Your staff are AMAZING thank you

Scott Harrison 03/03/2013

Luke was my assistant and he was really friendly and helpful. Lauren served me at the checkout and I she explained in depth what I would need to do to return the shoes or get a refund if anything was wrong. Both of the employees were highly professional and I was surprised at how friendly and welcoming they both were. I would gladly return to this store.

Sue Manning 28/02/2013

My Doc Marten boots zip broke when they were 4 months old. I hadn't got the box or the receipt but knew when I bought them. Kazz, Sophie and Sarah helped me by trawling the electronic records, were exceptionally good mannered and fully explained the situation. I left the shop a happy women with a replacement pair of boots. I always go to Shuh as a first point of call when shoe shopping and this service just reinforces why they are my shop of choice.

Amanda Wilson-Dixon 24/04/2013

Everything about my shopping experience was great. It's good that the staff are a mixture of age groups. There's a great atmosphere in the shop and the staff aren't pushy but help you when needed. I really love Schuh I have small feet for an adult 'Size 4' and quite unusual taste so Schuh always has something that I like.

Julie Anderson 20/12/2012

Had to change shoes as they were not the exact ones my grandchildren wanted. I checked on line that you had stock, then exchanged them at Bluewater branch. They were exchanged quickly with no fuss. Thankyou

Jennifer McCallister 21/12/2012

Efficient service with a smile. the young lady who assisted me was very helpful and the cashier was friendly. Will most defiantly be returning to this store.

Luke 22/12/2012

Staff are helpful

Wesley Prodrick  21/12/2012

Brilliant service. Lauren was very pleasant and showed an interest in finding what I wanted. I visited a lot if shops that day, the service I received with Schuh was miles better than any other shops. I work for a premium car manufacturer and have deliver exceptional customer service so it's a real pleasure to get that service back. Regards, Wes

emily plater 28/12/2012

Brilliant

Richard Norman 30/12/2012

Hi, I just wanted to leave some feedback on a great customer experience at your Bluewater store yesterday (29 Dec 2012). I was greeted into your store and despite it being exceptionally busy all your staff were very friendly and courteous. Having found some trainers that I was interested in I was immediately served by a really friendly and engaging member of staff (Lauren - 185) who was knowledgeable about the product and was genuinely pleased to serve me. Having spent several hours shopping at Bluewater I can honestly say it was the best service I received all day including from the big department stores that pride themselves on service. I was also impressed that customers paying by card could be fast-tracked to a card only terminal which was the customer side of the counter (innovative and customer friendly). Please ensure that you share this feedback with your Bluewater Team and I will return to Schuh in the future.

Mandy McGlynn 30/12/2012

I enquired with 221 Sarah about converse trainers for my two sons (I was just looking not intending to buy). Sarah was fantastic. She used the instore searchable database , which is brilliant by the way, to show me suggestions and tell me what was in stock (she also told me that I could home order if they were not). I ended up buying two pairs of converse as a result of the great customer service. Sarah even told me about the 365 day returns policy and this was confirmed by 140 Jodie when I went to pay. Jodie was also very pleasant and friendly. In summary a great shopping experience (even with a busy shop full of customers) helped by two very competant staff. I hope they get a bonus , they deserve one. Thank you.

James Hawker 16/05/2013

The lady who served me, Vicky, was very helpful and patient. She was friendly and chatty, and really made the effort. If possible please pass on my compliments! Thanks!

MRS DAWN DINNADGE 14/05/2013

FANTASTIC!!! Both assistants were soooo lovely and cashier the same love your bluewater store!!!!

Mrs Linda Mackie 17/05/2013

Fabulous service from assistant Sonny. Couldn't have been more helpful and nothing was too much trouble. Bearing in mind my first visit was close to closing time I was still not rushed. The service at Bluewater was first class. Thank you.

Anne Sargent 16/05/2013

Very helpful, polite, pleasant staff

kimberley denness 19/05/2013

Abigail was very helpful in helping me find the shoes I wanted

Robert Coates 19/05/2013

Dem was very helpful when serving us in store despite having a number of different customers he was dealing with he still made sure my needs were met. Abigail who served me on till was very chatty, polite and helpful which is always nice to have happen as too often in this day and age it does not happy. I will be back to by more from you just because of this experience form dealing with these two members of your team.

Ella Storrier 08/11/2013

The guy who served us was absolutely lovely and so helpful, and the girl on the till was really kind. Nothing was too much trouble, just generally a good shopping experience - plus all your staff were smiling which is always nice : )

andrew wildman 06/11/2013

verry healpfull,pleasant staff,i find myself returning to your store time and time again. keep doing what your doing!

Manesha 07/11/2013

Excellent service and excellent products!!!!

Beds 07/11/2013

I have been a customer of schuh at Bluewater for the past 3 years and throughout my time with the store, customer service I have received so far has been exceptional. The staff and team are extremely helpful, approachable, polite and courteous. Not once has there been a need for me to approach a member of staff, no matter how busy they are, there is always someone at hand to help. A very special thanks go to the two ladies who assisted me this evening with my purchase of a pair of kickers, you know who you are ) keep up the brilliant work :) and well done Schuh!!

Danny Rickman 12/11/2013

Very helpful in store and always happy to help.

wendy bretherton 15/11/2013

Reserved on website and collected next day. Excellent service, super staff at Bluewater, can't do enough for you. Love the shoes too.

Samantha 16/11/2013

Very good service from a young guy called Stanley, efficient, helpful and friendly.

Sharon  19/11/2013

The assistant (George) was vey helpful, friendly and polite. Would definitely shop there again.

Dawn Burgess 29/01/2014

I bought some boots on Monday and had two friends trying on boots too. Will helped us all very efficiently and we were all very impressed by the personal attentive service he provided. We were so impressed I felt compelled to let you know as he deserves a well done as it is rare to be so pleased. Thank you Will and I love the boots!

Angela Reed 03/02/2014

Excellent service by both ladies spoken to today. Both very helpful.

Sarah Milligan 09/02/2014

Ellie assistant no 273 was fantastic and could not do wrought to help. A pleasure to shop at this branch of Schuh and we will definitely be back.

Jackie Giltrow 09/02/2014

Excellent customer service, friendly, efficient and professional. My refund was dealt with promptly using technology to locate my original purchase as I had lost the receipt. An added bonus is the 365 days to decide policy. I will always try and buys shoes from Schuh!

Lewis Anderson 15/02/2014

Attentive and helpful staff

Vanessa Traynor 22/11/2013

Perfect balance of no pressure salesmanship and friendliness.

rachel 17/11/2013

excellent service

Hannah 21/11/2013

Schuh is a brilliant store, staff are always helpful and i loved my new sky hi dunks!! great price.

Jade Davis 10/04/2014

Very quick, efficient and helpful service.

James allen 09/03/2014

Very busy store but the staff were all very friendly and couldnt do enough, nice lady in her own clothes ordered my shoes from upstairs and let me know they were at the till ready to pay, young girl priya, on till was very happy and made chit chat which was nice. 3 or 4 staff on the way out thanked me and wished me a nice day! great service would definitely shop here again. sunday afternoon at 14.00

David Ayres 13/03/2014

Was served by a girl called Rhiann can only say what a lovely helpful young lady 5 stars for her time she spent solving shoe size problem.

James Cole 12/12/2013

Great customer service. Left me alone to browse as I entered the store and then approached to see if I needed any help. When one pair of shoes was not available they tried ordering it but had no luck. Staff were very easy to approach and talk to, talk about how your day is going not just the shoes and the things they are trying to sell. As I left they wished me well. Makes me want to return.

Kyron Peters-Bean 06/07/2014

Mel was a bright bubbly assistant who was pleased to help us was attentive and very helpful

Ildiko Csokasi 10/07/2014

really comfortable shoes

Julie Haywood 09/06/2014

Everyone that i saw and spoke to were all so lovely nothing was too much trouble and really felt like old fashioned proper customer services. Cannot praise Trisha highly enough she understood when explianing about summer shoes for a ligament problem and took lots of time helping me find the right shoes for me i went out of the store very happy with one pair and the next pair ordered which arrived so promptly the next day will definitely be back and recommending Schuh. I have some crocs hurache flats they are marvellous for my ligament problem they have slight nick in the plastic though i just noticed today should i take them back or not unsure not fussed by it as long as it doesnt tear the plastic ?!

Lorraine Byrne 16/06/2014

I am just sending a quick note to let you know about the excellent service I received in your Bluewater store yesterday morning. Cashier : Nadine , Assistant : Katie.I am unsure which girl dealt with me directly. I was returning Converse Ballerinas with no receipt in exchange for a different pair of sandals. Nothing was too much trouble and I was dealt with in such a courteous and pleasant manner. Would highly recommend Schuh Bluewater for their excellent service and I would definitely shop there again. Five stars for highly efficient and pleasant service.

Captain  24/04/2014

Rhiann and Tracy couldn't have new more accommodating for my imminent need for lacage. 10/10 top service.

Wendy bretherton 01/05/2014

Super shop and really wonderful staff. They are always so helpful. A special thanks to Tracy and Jasmine.

lee gavin 04/05/2014

the lady that helped me first, i think was a manager, was meant to be on a break, but still helped me, and went out of her way to assist me, make me feel comfortable, and made me feel valued. She then handed me over to Jasmine, who helped me. She was very pleasant, very chatty, and we had a laugh about some mutual things. one of the best experiences I've had in a retail shop. When i left another member of staff thanked me and said good bye. All round very very good

Samantha Turnbull 04/05/2014

We were wedding shoe shopping for our 3 children. Katie (186) was extremely helpful, polite, professional and interested in us as customers. She made the children feel very comfortable and our experience pain free :) Thank you look forward to using you again! Samantha Turnbull

Emily Larkin 03/02/2014

I went into your bluewater branch today to enquire about some Doc Marten boots and was served by Charlotte Asst No. 190. She was incredibly polite and helpful and even though she was serving 3 other people all at once (which I applaud as I work in retail too and this is a skill!) she gave me the information and time I needed and wasn't pushy or hard-selling. I really appreciated her advice and help and I look forward to buying my boots in the near future. Thank you Charlotte.

Julie Stevens 22/01/2014

Staff were excellent! Deliver excellent! Shoes excellent! all 5 star

Eileen Cornuaud 18/01/2014

Thanks to Ellie for great serviceh

Gina Iaquaniello 25/01/2014

I was served by an extremely helpful and polite young man called Richard. We couldn't choose between 3 different shoes and two different sizes in each. He was very patient and when we asked him a question he couldn't answer he went and found someone who could. We are all quick to moan and criticise about poor service and the youth of today but this young man is a credit to you

Phil Warner 04/07/2014

Came in to store looking for smart/casual shoes for an event. Was served by Ellie-jay who was excellent. She was helpful, informative and had a wonderful smile. Will be shopping again.

Alan Blackburn 18/03/2014

Eleanor was very helpful when fitting and measuring our daughter's shoes. She was very polite and helpful as soon as we walked into the shop and knew exactly what we required. Even though the shoe size that my daughter needed was not available, Eleanor took the time and effort to try the Hi version of the same shoe so that my daughter could try it out and then got out the next size up in the Lo style (although not the correct size) to make sure that my daughter was happy with the style itself. She also recommended the correct size based on her foot being measured and made sure that we were happy with this. She also called a supervisor over just to make sure that they were happy that they fitted and we then went to the till. Priya was also very helpful and polite when taking my details and arranging for the shoes to be delivered to the store this Thursday. Unfortunately, we did not get a chance to thank Eleanor again before we left, so please pass on our thanks.

Sue Hidson 19/03/2014

The sales assistant gave excellent customer service, I mentioned that I would prefer the trainers with dark laces and she tried to find some to match, and then got the box of spare laces to find a pair for me. She relaced the trainers for me and never made me feel I was being a nuisance! I have been looking for trainers and as I am 50 most shops I have gone in with young sales assistants have looked at me as if I was totally in the wrong place, but she was extremely helpful throughout.

lauren wilson 22/03/2014

Great atmosphere, and although we had to wait the person that served us apologised over and over again and made our visit worthwhile. Her name was Jazz - she's an asset to you!

Megan Hunwicks  22/03/2014

Jonathan Groves 23/03/2014

Amazing service. Lovely people. Good range. Delighted. I will definitely buy all my schuhs (lol) from here in future.

Nina Brown 29/05/2014

Today, I was assisted by Eleanor who was very good! She had an excellent knowledge, gave a personal view and helped me choose the right shoes. Absolutely fantastic. Very happy overall

Debbie  01/06/2014

Anila served us yesterday when we were buying converse for my daughter. She was so incredibly helpful, genuine and friendly. A real asset to the store!

Dean Card 04/12/2013

Very pleased with the exceptionally good service received from the sales assistant Lauren, in the Bluewater store, who was very helpful in my purchase of Vans shoes, a present for my daughter at Xmas. Thank you very much.

Kelly Salter 28/11/2013

Was served as soon as we had chosen the footwear we wanted. Jemma was our assistant. We asked for a size 6 then 7. She was very patient while my daughter was trying both sizes on. Very nice young lady. Our cashier was Will, nice and polite young man. All your staff are always friendly and helpful when we come into Schuh at Bluewater. Loved the fact that we saved 10% as my daughter used her student discount card.

Matthew King 07/12/2013

Hi :) I've just been down to your branch at Bluewater to get some shoes for my 84 year old dad and both he and I were very impressed with the friendly, happy, and helpful attitude of the staff that served us. In the end it was a combination of Stephanie and Haseem with some small cameos by two others whose name I can't remember but really, the same could be said of everyone we spoke to, including those serving behind the till, and that was that they made us feel like they genuinely wanted to help us and just by smiling and being friendly it made the whole experience so much more enjoyable and definitely one I would want to repeat. It's obviously an idea pioneered by the American's many years ago, to focus on providing great customer service, but it has to be done sincerely for it to work and here it was clearly done in this manner. I also find so many others in restaurants and other shops fail to grasp how much better an experience it is for the customer, and there is no doubt that I am now significantly more likely to choose to shop at Schuh after this recent experience. In a sense it is a simple idea but one that is often neglected, and so I am grateful that in the Bluewater store at least it is something being focussed on, and you are lucky to have found the right people to act as your Ambassadors. Today they did you proud. I had a longer chat with Stephanie, about a variety of topics in the end and she's clearly a good combination of both intelligence and friendliness, and I can see why she's in a position of responsibility. You should keep an eye on her, and listen to the feedback she gives you from the front line, I'd expect it to be on the money. Anyway, sorry to ramble on. I don't often take the time to give feedback but when I do, I like to communicate what I'm thinking/feeling in a way that I think will help you gain some insight into the customer experience, and hopefully help you, so sometimes that can add length. Thank you for

adam browne 05/06/2014

excellent servcice from Ade at the till

Chrissie pountain 16/05/2014

Wonderful staff at bluewater they make you feel a special customer without being pressurized and offer sage advice. In particular Tracy is a fantastic greeter and sales woman and Amelia was a good assistant.

mel 21/05/2014

Very rare these days to have such outstanding customer service skills but the bluewater staff were brilliant with my children and I yesterday 20/05/14. So helpful and patient. A lovely smile and attitude from all the staff (even ones not serving us) will definitely be purchasing my kids shoes there in the future. Wish all assistants were this helpful! Thankyou and see you again.

Len Firestone 27/05/2014

Schuh was the 5th shoe shop my wife and I entered today. We were looking for a pair of trainers each and had been met with various levels of service ranging from indifference to down right rudeness. Then we arrived at Schuh. What a difference. What a pleasure. We were served by Stephane and Ade. Both full of energy, knowledgeable, polite and friendly without being "in your face". We purchased 3 pairs of shoes. They are a credit to you and having been in business myself for more years than I care to mention, I can tell you that staff like these two are like gold dust. Hold on to them!!! When my wife and I need shoes in the future Schuh at Bluewater will be the first place we visit

Clare Day 13/01/2014

Really helpful & friendly staff, was a pleasure to shop here.

Pat Herbert 16/01/2014

On Monday this week I had to return my boots to the store as they had split down the back seam. The staff were very helpful and ordered a new pair of boots for me to be delivered to my home. My new boots arrived this morning (Wednesday). Thank you for such a great service. Much appreciated.

Alison Carter 04/01/2014

My 14 year old daughter bought some white DMs on Dec 28th. She initially tried them on and said she would come back later the store reserved her boots behind the counter with a personalised label stuck on the box, and she also had a text message reminding her how long they would be reserved for. We were impressed by the efficiency of this service. Also, the young sales assistant was unfailingly polite and helpful, both initially and when we returned to buy the boots. Two days later we returned to the store as there was a small problem with the boots. The assistant and manager agreed with us, and quickly arranged for an exchange without any fuss or difficulty. All the members of staff that we dealt with were friendly and cheerful, which made a real difference to our shopping experience, especially at such a busy time of year. We were thoroughly impressed with the staff at the Bluewater store, and I feel strongly that you should be aware of their kindness and professionalism. Thank you.

Claire Huddleston 27/06/2014

Just wanted to say how helpful the staff were in the Bluewater store especially Sarah and the Manager. We ended up buying 4 pairs of Shoes. Well done..

Patricia Marsh 01/07/2014

I bought the shoes (Principal) in grey patent in the Bluewater store, and love them. They didn't have the black ones in stock so I ordered them online. However, I didn't realise they were patent - assumed they would be leather. Hence, I returned them. Thank you for advising me they had been received by you, followed by confirmation of refund. Faultless customer service! Will certainly buy from you again.

Jay 18/02/2014

Not happy with the service you have provided ordered some boots in store as the ones you had were damaged. The courier dropped them off to the local post office without providing me a card which meant I had to call you. When I finally got the dates they were so badly damaged I had to call up again to order another pair. I done this over the phone and was told the boots would be with me in 2 to 3 working days. I then get a call 3 days later informing me that they are no longer in stock. Not happy with the service to think it's very poor customer service. Then when I said I was unhappy that fact I had to call you on three occasions and it cost me money I was told I had to provide evidence of this when I know you already have this information on your system as you document all your calls.

Dr James P E Langtry 23/02/2014

The young lady who served us was friendly, interested and extremely helpful. She seemed to understand about children. All in all, it made our shopping adventure today to Bluewater even better than it was already. The only surprise was that the store did not have an official charity which it supported. I think a big store like yours with a considerable UK presence should be thinking about charity links. The benefits work in different ways - but shoppers generally feel good about contributing.

Annette Graham 23/02/2014

Very good efficient service from callum today in store. Very pleasant and helpful

Nicola Millensted 03/04/2014

Store Manager Kazz and her Assistand Becky at Bluewater, were brilliant this morning - I was looking for Toms or Sketchers and they stayed with me, trying on all different ones and sizes for around 20 minutes....Very, very good. Thankyou - my Sketcher Walkers are brilliant!!!

Mrs Anita Adams 07/04/2014

I thought I would send you a quick message to say what a fantastic service I have just experienced. Unfortuntely the shoes which my daughter wanted were not available in the size required at the BlueWater store yesterday, therefore, we were offered the service to have them delivered to home (free of charge). We were advised that delivery would be around 2 to 3 days (which I thought was good going), however, they were delivered by 10:30 this morning. I think this is fantastic considering that we didn't go into the shop until atleast 11:30 on Sunday (yesterday). Well done Schuh - I would definately use this shop and this service again - very impressive.

Rebecca Oblein 08/05/2014

Sales assistant 280: Becky was so lovely and really friendly. She helped me pick 2 pairs of shoes and gave me great advice. I've worked in retail for 16 years and let me tell you staff like her are hard to come by. She was born to be in sales as she was so friendly and helpful. The manager of this store was also really great and I can tell she really motivates her team in the right way! Fantastic service that needs to be recognised! Thank you very much,made my day! ??

Jenny Chandler 07/05/2014

The girl that served us was fantastic, we bought a couple of pairs of shoes and she was really helpful. She then served me on the till and assuming they all have their own logins she was 239 laura.

Louis White 12/05/2014

A fantastic service! Whilst there was a little wait to be served, once I got to the till, the sales assistant was extremely apologetic and very polite. A real client experience - well done Schuh Team @ Bluewater! #topclassservice

Michael Andrews 14/05/2014

I have used your Bluewater shop on several occaisions in the past and once again I am happy to report excellent service. Several staff involved themselves with helping me choose the shoes, without exception they were all very polite, cheerful and friendly. Well done on motivation. Thanks Mike Andrews

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