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BRIGHTON

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address/opening times

  • Churchill Square Shopping Cent
  • Upper Mall Unit 34/35
  • Brighton
  • BN1 2TD
  • 01273761518
This weeks opening times
Wed 3rd Sep 0900-1800
Thu 4th Sep 0900-2000
Fri 5th Sep 0900-1900
Sat 6th Sep 0900-1900
Sun 7th Sep1100-1700
       Next weeks opening times
Mon 8th Sep 0900-1800
Tue 9th Sep 0900-1800
Wed 10th Sep 0900-1800
Thu 11th Sep 0900-2000
Fri 12th Sep 0900-1900
Sat 13th Sep 0900-1900
Sun 14th Sep1100-1700
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local info

Known for its beautiful beach and lively nightlife, Brighton is a seafront town that is bustling with activities! Whether it's water sports, restaurants, nightclubs or amusement arcades, Brighton has it all! The town is also very well known for its art community, hosting the Brighton Festival annually where artists can showcase their work in an open house. Our store is located in Churchill Square and hosts a variety of styles from our schuh kids range!

what you say...

Katie Doney 27/07/2012

Ive never felt compelled to contact a store about good service but just wanted to say that we had absolutely excellent service on our recent trip to the Brighton store. The guy who served us (Allan, it says on receipt) was so helpful and really wanted to make sure my toddler's new shoes fitted right and were comfortable,most shops dont even measure little ones feet or give a monkeys if they fit. But Allan really impressed us and was very good and patient with my little boy who can be a tearaway! He is a credit to your Brighton store and cant say how happy we were with first class customer service!:) Thanks Katie and Jack

Dan McIlwain 06/08/2012

Excellent service from the assistant imran the best i have ever experienced at a shop .

victoria denyer 17/08/2012

Always buy from schuh, fantastic staff every time and always happy to help, hope they know what a go

Amanda nicholls  13/08/2014

My shoes were out of stock in the store, they were ordered through the store for delivery to my house. The entire process was faultless, the store staff were helpful and efficient. The shoes arrived 2 days after ordered and considering they were ordered on a Sunday this is fantastic! And I love the shoes :-)

Tasha kendall 13/08/2014

I just wanted to thank your staff for their help today. I was served by a trainee who was really helpful and another member of staff came over to help her check that the shoes all fitted correctly. It is so lovely to go into a shop and receive such fantastic customer service. Every member of staff was professional and all very willing to help. I will definitely recommend your store and would ask that my comments are passed to the members of staff who were assets to your company. Thank you to Millie and Ashleigh.

Tay 09/06/2013

Good Customer Service Quick service Two children and little - no pain caused by this purchase

Holly Moore 12/06/2013

Gaby Eddleston 21/06/2013

I was very pleased with the service I received from Kayleigh, very helpful and friendly.

Janet Green 24/08/2012

Love your store! Great selection of shoes and designs. Staff are really helpful. The shoes I wanted were out of stock in my size so the assistant ordered them and had them delivered to my home free of charge - a real bonus as I do no live locally to Brighton. Your website is great too and its really refreshing not to have to pay for delivery.

Jessica 18/09/2012

Hi, I visited the Brighton store twice in the past few days and was very happy with the friendly, efficient and knowledgable service I received. On my first visit Imran served me and the second Matt - they are both great representatives for Schuh. Many thanks, Jessica

Simone 11/10/2012

Me and a friend had been shoe shopping ALL day trying to find her first pair of vans that she'd been waiting for a while to purchase. Schuh was the last store we visited when the store was about to close. We didn't feel rushed or pushed to make the purchase, instead the assistant Losi made sure we were comfortable and happy with everything. We left with a pair of shoes and insoles after much time was spent helping us with what we needed, excellent service. Will only purchase my shoes from this store from now on. Thanks for the experience!

honey weston 12/10/2012

Staff very helpful and friendly. Fast service for sizing and payment

Mark 13/10/2012

Brighton staff were amazing, welcoming, polite, helpful. Very unusual to feel so well looked after, even in a top Hotel! I should know, I've worked in a few :D Well done people. Love my new boots! I'll be back for some trainers!

Jamie 11/10/2012

Great store served straight away friendly sales people what more can you want?

Vera Brunskill 28/10/2012

Always a friendly welcome. Helpful & friendly staff. Nothing is too much trouble. This store is a pleasure to visit.

Christine Denyer 25/10/2012

very helpful and fas friendly service

amy walters 28/10/2012

Oscar was very friendly and helpful.

G Russell 21/10/2012

On Sunday 21st October my partner and I visited the Brighton shop and were served by a lovely member of staff, Zara. She was polite, competant , knew exactly what she was talking about and very friendly. She made the whole experience of shopping in Schuh very enjoyable.

patrick woods 06/11/2012

wide range of shoes, store environment very pleasant,staff polite and efficient an all together pleasant shopping experience.

Richard Jones 08/11/2012

excellent service from Joe

Richard 07/11/2012

Super service from joe

Alex Bull 18/11/2012

The staff are really great at this store. I always feel really looked after and they actually listen to you and take the time to make sure they get things right. Top class service, nothing is any trouble. Thanks :)

ryan grimond 21/11/2012

josh - great service

Gill Walsh 28/10/2012

We visited the Brighton store on a busy Saturday afternoon. The store was packed because of a heavy downpour but this didnt stop the staff from being friendly, polite and efficient. We were served by a young man who went out of his way to help despite several other customers demanding his attention. he brought several different sizes of boot to ensure we had the chance to get the correct fit. Any questions that he was unsure of the answer he asked his manager who was equally helpful. We noticed that every member of staff provided the same level of attention - with a smile. Although unecessary, the returns policy is great and although the shop did not have the size required. it was ordered and delivered by the following Tuesday. The other brilliant thing was, that although we werent in when the parcel was delivered, it was left with the local post office. Fantastic for supporting local village businesses. We would like to say a big thank you and will definitely use you again and recommend to friends.

Rebecca Cox 13/01/2013

I came to your Brighton store on Saturday and Ella was one of the most helpful and polite staff members I have ever come across. Schuh was the busiest shop in town that day and Ella was helping about 5 customers at once but still managed to be happy and helpful and made shopping a doddle. I asked another staff member her name as I left and was told she was fairly new as well so it was even better to know that a new member of staff could be so brilliant. She was a delight and hope she helps me buy shoes in the future.

carol grant 23/11/2012

both sales assistants were really helpful as I was looking for some boots which were not in store but my daughter had been sent a link to them (spikey doc martens).

Lauren Wilcock 29/11/2012

Really prompt service and really helpful and friendly staff.

Pauline Wigmore 06/12/2012

I have been into the store on quite a few occasions in the past few days and every time I have remarked on how brilliant the staff are there. I have seen several different members of staff and each one has been really friendly, helpful and nothing has been too much trouble for them. From the person greeting you as you go in to the person at the till they have been, without fail, wonderful. Please say thank you to them as it makes such a change to be treated like this. (Mind you - working with such brilliant shoes must help!!)

ian henderson 25/05/2013

5 star service from Joe. Really patient, well explained and very helpful indeed.

Matt Coombs 25/05/2013

Served by Allie who was excellent, very quick at getting shoes. Ashleigh on till was excellent too.

mrs laura crouch 11/01/2013

my first purchasing visit was to your Brighton store on wed 9 jan 2013. i was greeted just inside the door, very nicely, by a male assistant with ear lobe stretchers-didn't notice his name! i had a quick browse and sat down to try my selection on.Another female assistant asked if i needed help, which i did.i asked for a bigger size, which she quickly checked and replyed, no. She went on to explain that she could order the size i wanted and could have them delivered to store by saturday, which i agreed to. I think her name was Emily- she was brilliant! I moved to till area and was served by Joe, again he was very polite, explaining everything that would now happen with my order and took my mobile number. So i paid and left. Today, Friday 11 Jan i got a text to tell me my order was ready, early!!! I popped into store to try them on and they were perfect.................again, all the staff, including the female manager were fab! I had to let you know how very impressed i was with this level of service.........i am a retail manager and have high standards myself, so to encounter this high level of service is huge for me. I want to say, well done guys, keep doing what you're doing, it works! Thanks. Laura Crouch.

Jay  20/08/2014

Literally just got back from purchasing a pair of shoes from your Brighton store on my lunch break - could not be happier with the service. I didn't get the girl's name who served me but she was North American, short, blonde (very cute) and was amazing. Unfortunately, i didn't get her name. Awesome service all round x

jackie sellens 31/07/2013

journeyed 26 miles to get to the nearest store in the south east. Items in stock from information on web site. Very pleased with the service in sore at Brighton. Very helpful Geoff assistant and kayleigh cashier. good experience. Wish there was a store nearer. best wishes J. Sellens aged 60years and a half !!!

Hannah Jones-Huntley 31/07/2013

After visiting your store, I couldn't help but feel positive about the service I had received. I was greet while entering the store by a friendly, smiley lady named Karen? I think. After browsing around, a polite young lad named Stefan inquired if I needed any help with anything, and was more than willing to run and grab me the pair in my size and was speedy in returning, apologising for the wait (which wasn't much of one). Although he couldn't find the shoe in store, it was available to order and he had brought up a different colour and another shoe in the same colour to try aswell for fit and size. I ended up taking the different colour as he did a great job in finding a brilliant colour. I then approached the till and was served by a helpful polite young lady called Ashley. The service was outstanding, and the best I have experienced in Brighton. Almost certainly be returning. Great job guys. Hannah

Claire Morgan 19/01/2013

This is the second time I've bought from Schuh. The first time was six months or so ago, when I went in on impulse while shopping for 'just the right' sandals for an African holiday. I had never been into Schuh before, and was simply blown away by the excellence of the service. I think one of the reasons I hadn't been in before because I thought it was a 'trendy' place and not for old farties like me in their mid-fifties! You didn't have my size in the sandals I wanted and I assumed that since they were in the sale, that was it. But no, you offered to order them, which I did: I was amazed it was free delivery, and delighted when they turned up, exactly the right pair, just what I wanted, bang on time in a couple of days. It's because of that high level of service that I went in again today for some boots. I have to be honest that I was probably curious to know if Visit 1 had just been a fluke. But it wasn't. Again - friendly, helpful staff (but not in a 'plastic' way, I felt), same good info (eg I was told there was no guarantee of waterproof-ness for the boots, which I thought was very up-front and honest.) Again, the boots were on sale, but not in my size, but actually this time they were in stock. I was immediately offered the choice of seeing them in my size and an alternative size at the same time in case (genius!) and every single member of staff (of which there are always enough milling around - a simple but often lacking fact) was friendly, smiley, well-informed and seemed genuinely to want to help me (and didn't make me feel ancient!) This time I was served by Joe, Ash (female) and another guy whose name I think might have been Mark. I don't often write notes like this because, frankly, most service is reasonable or all right (just not outstanding), but I think Schuh must be doing something right - right people, right training, whatever it is, it is great and I am very appreciative. Thanks. Claire.

David Hayes 01/02/2013

1st Class Service every time I use the store.

Deardrie reynolds 28/06/2013

Hi I visited your brighton store yesterday. And was greated by your manager Joe. He was brilliant perfect product knowlege very friendley polite and honest. Normaly managers are missreble but he was amazing, And helped me make the right purchase for my holiday. The rest of the staff seemed amazing aswell but he really stood out for me youv got a keeper there guys. Thank you joe

Joyce 27/06/2013

Excellent choice of shoes. Staff were very helpful and informative without being obtrusive. A far more pleasant shoe buying experience than I have had in other shops.

phil 02/10/2013

i found the way that the shop operated in terms of ensuring customers got helped as quickly as possible was very efficient . in particular though, i wish to praise Anna (the staff member who dealt with me), who i found to be professional , patient and friendly .

K. Carlile 10/10/2013

I bought some Red or Dead boots at your Brighton store yesterday( 9th October) I was served by Harriet and Matt and I thought their customer service was brilliant. The boots were slightly marked, but were the only pair, and Matt spent ages polishing them up with dubbing, got rid of the marks, and they were as good as new! I really appreciate the effort he made and think they both deserve "a pat on the back".

Ross Sully 06/10/2013

Excellent service from the new Schuh angel Lorraine! Many thanks Lorriane, best of luck in your new job! Ross.

Klara 07/10/2013

Just a quick note to say how pleased I was today 7/10/2013 when i was buying my first converse. Big thank to Lizzi and Dan (who was on training) for help. Very good customer service. Klara Kovarikova

catherine mulvey 07/09/2013

It's not often I take the time to give feedback but I was in the store today and the assistant deserves a little praise, she was brilliant very helpful without making me feel she was trying to sell the shoes, she was friendly and even after trying on so many shoes she was still the same. I finally got a pair thanks to her and left feeling I'd had a good experience.

Alex hoad 09/09/2013

The store assistant who was a young lad called Danny was fantastic, really helpful and chatty. I will definitely be shopping here again and I hope to be helped by Danny again next time!

Kath singer 22/09/2013

Really helpful, very friendly and knowledgeable. Also very honest and efficient. Great service!

Kay Coulthurst 07/02/2013

Without exception - every visit to your store - outstanding service. Not completed one of these before - sorry! - but today I was served by David and another lovely guy on the shop floor at your Brighton branch - and another at check out. Quality merchandise - super quality service. Much appreciated. My shopping experiences in this store have gone a long way to restoring my faith in customer care in this country. Keep up the good work, guys!

sian davies 09/02/2013

what a wonderful and patient assistant Arainna was and her manager (?) David. I would certainly recommend your Brighton store.

Iain Bruce 14/02/2013

Very prompt, friendly and informative. Thanks

Meade 02/09/2013

Stef helped me and was very nice, patient, and talkative (in a good way). Everyone was friendly. Service was quick. Thanks!

Claire 02/09/2013

Lucy Perry 07/09/2013

Just to say we have had two very positive experiences at Schuh Brighton over the past few months with excellent customer service. My partner bought a pair of Timberland Earthkeepers before the summer and today I bought a pair of converse trainers. Both times we were greeted by very friendly, helpful and efficient staff - a welcome change to some shoe shops!!

Ruth 17/08/2013

I have some feedback for the attention of the Brighton store. I visited on Thursday the 15th with my husband. We were served by a lady with lovely eyelashes I think her name being Zara. I tried some converse and my husband smart work shoes. The young lady was serving other people but still had plenty of time for us and gave us all the attention we needed. She noticed my husband was struggling with getting his shoes on and immediately offered to use a shoe horn. My converse were also a tad small so she happily got me a different size. Aswell as being patient and friendly she was a very lovely young lady. Its small things like the service we received and good products that will encourage us to visit again.

On Behalf of: Mr M Briggs 12/03/2013

Lovely Shop with fantastic shoes men and ladies alike. Kathryn - Most helpful took time with me explaining the designs and help with my not so good foot. Nothing was too much trouble, smiley face and very informative about the companies policy's. Usually a nightmare shopping for shoes but not in this case. it was fun and a pleasure - she even restrung the shoelaces for me as I was having difficulty - very quickly!!! Was thanked for our custom by several staff and went home very satisfied - fab shop with fab staff (not always the case when shopping) Will go there again! Thank you for your friendly efficient service.

George Coleby 20/03/2013

Very good service from everyone

Lauren Banfield 09/07/2013

Sale Assistant called Joe (cashier 104) was extremely helpful in finding a store for a pair of Prince Court Glitter high heels which are in the sale. Joe managed to locate a pair for me and reversed them within that store. Excellent Customer Service was given as he took the time to find other stores which had stock in.

Lauren Banfield 09/07/2013

Sale Assistant called Joe (cashier 104) was extremely helpful in finding a store for a pair of Prince Court Glitter high heels which are in the sale. Joe managed to locate a pair for me and reversed them within that store. Excellent Customer Service was given as he took the time to find other stores which had stock in.

Lauren Banfield 09/07/2013

Sale Assistant called Joe (cashier 104) was extremely helpful in finding a store for a pair of Prince Court Glitter high heels which are in the sale. Joe managed to locate a pair for me and reversed them within that store. Excellent Customer Service was given as he took the time to find other stores which had stock in.

Lauren Banfield 09/07/2013

Sale Assistant called Joe (cashier 104) was extremely helpful in finding a store for a pair of Prince Court Glitter high heels which are in the sale. Joe managed to locate a pair for me and reversed them within that store. Excellent Customer Service was given as he took the time to find other stores which had stock in.

Clive Cottrell 15/07/2013

My experience at the Brighton store was refreshingly good. Both Carrie and Jesse were great despite the shop being really busy. They were both efficient, friendly and cheerful. It was a pleasure to shop in your store. Clive Cottrell Marketing Director, Racing UK

Alison Tipping 17/07/2013

What a really pleasant experience - normally hate buying shoes - but Allie looked after is and she was so lovely

Felicia Tee 29/10/2013

Got my shoe at the wrong size and I get back to the store to ask for an exchange. Unfortunately they don have the color i wanted with my size. They offer to get it from other branches and free delivery to my place and I got it on the third day. I had good experience shopping with Schuh, staffs are nice and helpful. Will definitely be back again! Thank you Schuh!

Andy 03/11/2013

Just a quick message to say I visited your Brighton (Churchill Square) store recently. It was the second time I've bought shoes from your store and will do again in future. Why? Because I've never ever come across such amazing customer service. I was impressed the first time I visited, but this time round, it was pure service excellence. The staff welcomed me as soon as I entered the store which made me feel special and my custom welcome. The whole 'Schuh' experience is unique, a cut above the just shows how it should be done. Just fantastic, thank you... and for the shoes!

heather 07/06/2013

Eva was fantastic - nothing too much trouble and I was very indecisive. She helped me find just what I was looking for and arranged ordering the right size when it wasn't in stock. Till assistant great too really friendly - Melissa. Fantastic friendly helpful service . Would definitely recommend Schuh Brighton :)

Peter Barker 09/06/2013

I was initially engaged by Josh, an assistant in the store, who said that he would be happy to help once we had chosen a suitable pair of shoes. Once we had decided, Josh was very helpful and polite. We I then took the shoes to the cashier to pay for them , I also received excellent customer service by Andrew at the till. All in all, I came away from the stort feeling that the staff in the shop were, polite and very helpful (not pushy, as some sales assistants can be in other stores) Thank you very much

Amy 18/08/2013

Assistant-James 017 I would like to feedback that this employee is a great asset to the company. He was rushed off his feet but managed to meet my every demand.... which was trying on at least 9 pairs or more of different shoes (a girl has to find the 'right' pair) just before the store closed. He was very patient and efficient and the rest of the team showed no negative feeling even though I had kept them open an extra four minutes, which I know many assistants can begrudge. Overall had a great experience in this store and will happily tell the world! Thanks guys and dolls:)

Sarah Croft 13/04/2013

Today I was served by Lucy a charming young lady who was very helpfully and professional I always go to schuh I wouldn't buy shoes anywhere else The young staff are excellent and I always love the service I get They are all very good looking too !!

Suzanne Tilden-Smith 16/04/2013

I returned a pair of Cons Well Worn for a refund at your Brighton Store. All the staff at this store are always very good but Matt was especially polite, friendly and efficient today. Thank you. Suzanne

Zara 17/04/2013

Great Service, really helpful and friendly!

Stacie Cozens 19/04/2013

was in the brighton store and was greeted and served by Joe. i was very impressed with his level of customer service and advise he gave, i will definitely be returning to purchase more from this store

Mike Doodson 29/04/2013

Despite it being a very busy Sunday afternoon, the sales assistants were very friendly and helpful. They couldn't have been nicer or more accommodating. I normally hate shopping for shoes, but I felt very happy with this experience. I will come back to Schuh in Brighton again. Thanks!

Adele Davidson 27/08/2014

Great service from all staff especially Gracie who helped us. The staff at the till were polite and friendly. My first time but I will be back!

Ali Rigby 28/08/2014

Marie served us today. She was brilliant. We had a pair of Adidas trainers bought from the website and swapped them for a better fitting Puma fitting shoe. She was helpful, her expertise was second to none and she ran around getting different shoes. This is the second time we have bought my son's shoes from Schuh and both times your service has been excellent. Well done Schuh and thanks v much to Marie

Samantha Vine 02/04/2013

Sam was a really helpful salesman. Sam was friendly and quick to respond to our requests. Unfortunately Schuh did not have two pairs of the boots in black, a pair for Mum and a pair for myself. However, Sam brought out an alternative pair which Mum loved and bought. A very quick, easy and successful shopping trip. Thanks Sam for your excellent service.

Bronwyn Ryan 04/04/2013

First and foremost I'd like to point out I am only just 16 (my birthday was yesterday) and the member of staff (Emily) treated me like an adult, she was so professional but also so lovely, having a chat to me whilst I was trying on the shoes advising me on different shoes but never once criticizing a pair at all, everything was positive. The shoes I asked for (converse and toms) were brought to me very quickly and then Emily waited with me whilst I tried them on, checking everything was ok. When I said I was going to have both pairs she took them to the till for me and when I went up there a few minutes later she scanned them and bagged them up very quickly for me then wishing me Happy Birthday for yesterday. I would like the feedback to be passed on to her as she was honestly amazing and displayed such good service. All of the other members of staff were great, checking I was ok whilst I was looking at shoes and then again when I left. You have staff that are a credit to you!

Mrs. S. Vile 26/08/2013

Dear Sirs, i feel the need to write and express my wonderful shopping experience in your Schuh in Brighton Churchill Square. Customers are always very quick to write letters of complaint but not no quite to praise which is quite a shame. On Saturday 24th August, i went shopping to Brighton with my friend. It was quite a busy day so in most if not in all stores, sales assistants were rarely seen an too busy to help. We decided to go into Schuh as we were passing which was equally busy but at least had a few noticeable sales assistants. We didn't intend on buying anything we were really only window shopping. Very quickly a smiley, pleasant blonde sales assistant by the name of (I believe) Monica, came over to us and asked if we needed any help, well wow a sales assistant on the ball... first one we had see for the day! I had noticed a pair of shoes that I quite liked so I asked your sales assist if she could get a pair in my size. She immediately went to your stock room to check but unfortunately they did not have one in my size. She offered me a different pair of shoes that were similar and even nicer. I loved them, I would never have seen them if it weren't for your sales assistant. After leaving the store, and having lunch my friend decided she also liked them very much and decided to return to the store to buy herself a pair. So, two pairs of shoes sold and two very happy customers. I would appreciate it if you can forward this letter on, Warm regards, Mrs. S. Vile

Claire 03/09/2013

Graham Fraser 28/02/2013

Always try and shop here. Staff on entering very polite and helpful and assisatnt who brought the shoes bright and intelligent. great experience and will come again.

Dave Quinn 02/12/2012

Great customer service, pantient and helpful. Also big shoe buff their had great banter...Tom i think?

camilla 05/10/2013

Jessie in the brighton store was both friendly and efficient-thanks!

Torsten 04/07/2013

Excellent service, i was noticed straight away by the store manager from the moment i came in after a long day at work. After some browsing Annie (Assitent) asked me if she could help with anything. In my case to check for my size and to fit them. Unfortunately the size was too small. Annie went back to check for a size bigger but came back with another model (the size that i needed of the original choice was not available anymore and without asking she informed me that they are not on the orderlist anymore and could not be ordered anymore). The model she picked was one i had in my hands earlier (i think she knew ) ) and let me fit those , which ended up being perfect. Long story short: Excellent, helpfull service, apologized where needed (the store was also quite busy but all the assistents were organised). Also the service at the till was like it should by Joe, very helpfull and service with a smile like it should. Wel deserved 5 out 5 and will definantly be returning for my next pair

Lily 01/03/2013

Ruby served me, and I wanted to say she was lovely and friendly. She was really helpful, so thank you very much for such good service

Conor 10/03/2013

Rhoda Mathews 14/03/2013

Brilliant service, as always, in the Brighton store. Really helpful assistant (Gabriel?) sorted me out with a great pair of trainers for my 12 year old's birthday. He listened to what I needed, seemed interested, was smiley and just generally made the whole thing as enjoyable as buying a pair of trainers can be! You have a fantastic team in this store they're always, unfailingly helpful, smiley (without being cheesy) and available. Brilliant! And thank you!

Josh Page 17/03/2013

AMAZING customer service!! All of the staff were so polite, talkative and helpful! The young lad who served me and grabbed my shoes for me was a star, His name was James i think And Liam was the other member of staff who initially served me was also really helpful!! They are a credit to your team, and i will return to buy my future shoes! I hope this feedback gets passed on to them, and they get appraised correctly! Many thanks Josh

Margaret 24/04/2013

Very good service. Polite,friendly and knowledgable assistant (Joe). Seems like a good place to go for all ages (including over 60s!!) to buy fashionable footwear.

Kerry Hanlon 27/12/2012

Lovely staff as usual with an upbeat mood even though it was late night shopping! Everything always runs so smoothly, there are great policies on ordering things in and returns that you always feel happy walking out the shop. Thank you very much!

Sharon Smith 07/11/2013

Bought a pair of shoes and a pair of boots at SCHUH in Brighton. It was so refreshing to be served and helped by a friendly, cheerful and enthusiastic young man, nothing was to much trouble, his name badge read Lee and the till receipt shows Assistant 23. I just felt he deserved recognition for a job well done, which is not always the case these days. Will definitely shop there again and I have recommended my friends to as well. WELL DONE !! 5 ***** service.

Corey J 16/11/2013

Steve Rainbow 22/11/2013

I'm not the sort of person that would usually give online feedback but I think they definitely deserved my five star rating. The girl that served me was very competent and very sweet. When I got to the till I asked if they sold pairs of laces, she asked what kind I was after then went round the back and brought out a few different types fitting my description. I then bought my shoes and she said I could have the laces for free. Even without the free laces they went above providing great service.

Dean Healey 30/11/2013

Spent a lot money to day in Brighton store and had very gd serves by a lad cold Jamie top lad and a lovely young lady cold lizzi very happy and when I use agen I hope I get them agen

Joe Petch 03/04/2014

Great staff. Extremely helpful. Great shopping experience. Will definitely return

Paula Snyder 09/04/2014

I just wanted you to know that I managed to exchange a pair of shoes that did not fit properly and the two assistants and manager who I spoke to could not have been more helpful or sympathetic. They were completely lovely - a real credit to your store!

Vanessa morris 07/04/2014

Excellent and friendly service in the store. Efficient and speedy delivery to follow. Will definitely use again.

Fiona Robinson 13/05/2014

The staff could not have been more helpful . Natalia went out of her way to bring shoes for me to try on. Also took payment on the credit card machine so that I need not wait too long in line at the till. Just the right degree of politeness and friendliness. I will definitely go there again. As a more elderly customer I often find I am ignored by young sales staff so this made a welcome change.

Penelope Poore 24/06/2014

I have only just discovered Schuh and I am so impressed with the service in your stores. I took my 94 year old mother into the Brighton store last week and both Pierney, who helped her, and Ruby, at the cash desk, were utterly delightful. My mother loved the shoes and the shop. Great to have a year to return the shoes as well, although we're not planning to.

Amanda Bird 12/04/2014

I visited the Schuh store in Churchill Square Brighton (3 times recently) and I was extremely impressed by the warm/friendly/helpful customer service I received from every member of staff I came into contact with. So much so that I made a mental note to feed this back. The great customer service that I received resulted in an extremely enjoyable shopping experience , a purchase of a pair of shoes I love and, as a direct knock on effect, I will definitely return to Schuh again and I will recommend that others do the same. THANK YOU to staff in the store and keep up the good work as it has not gone unnoticed.

Anna Hayward 12/04/2014

The girl who assisted me with my shoes was so busy but really nice and very apologetic when she had to quickly disappear to help other customers but I didn't mind at all! She was very good at what she was doing and still stayed cool even though she was clearly under a lot of pressure! She was happy and smiley and really chatty just generally nice! Her name was Annie, she's a real asset to your business! Thanks very much and I love my new shoes!

Claire manners 14/04/2014

Mark 13/04/2014

Dan was extremely helpful and kind. Hire more people like him

Philippa Croucher 15/04/2014

Really friendly and helpful, as always. Good value sale prices too. :)

Olivia Whitaker 08/06/2014

I bought some sandals yesterday and was served by a young man called Henry, and was very impressed by how friendly and polite he was, as were the rest of the staff. Thanks guys!

Georgina bell 24/01/2014

Elliott is a credit to the company, he couldn't of been more helpful!!!! Ticked all the boxes, product detail, website, in store ordering etc Melissa friendly cashier kept up conversation while I waited. All staff were fantastic!!!!

Alexandra Smith 08/08/2014

The in-store customer was excellent. I had a problem with my sandals order the first pair of shoes arrived in store damaged (a mark on the leather, glue on the upper sole and a not of thread on the underside of one of the straps that would have badly rubbed). Given that I had ordered them because of an imperfection on the only pair of size 6es they had instore, I was surprised that this pair should also be damaged/imperfect. The assistant was marvellous though she rang customer services and arranged for delivery of a second pair of shoes. I was disappointed, as I had ordered the shoes in time for a function that weekend. She said that the Customer Services representative had informed her that I would get a voucher for 15% off my next pair if I contacted you online. I look forward to this!

Geoff Ellis 03/07/2014

Big thanks to Ruby for helping me with a rather tricky pair of sandals. I am not a natural High Street shopper so the combination of look on line & drop into store is the perfect combination. Expecting a bored looking shop girl with little interest in my awkward mobility Ruby was a pleasant surprise. She helped me into the sandals when I had difficulty with the buckles & closed the sale with an easy smile.

mindy levitt 05/07/2014

I have 3 growing children so buy a lot of shoes! Every time I shop in the Brighton Schuh store, I am always greeted by friendly, helpful staff. You all get a big thumbs up for the best customer service possible!

Tasia 21/02/2014

I took back some boots today that had worn away in a relatively short period of time. I had low expectations, but friendly and responsive staff agreed to exchange them for me. Excellent customer service and very professional staff.

Emily 21/04/2014

I went to go and buy some new shoes, nike air forces and I loved the shop and the service. the shop is lovely and spacious and really easy to find things. once i found the shoe i wanted it was so easy to find someone to help me (liam was his name) he was really helpful and nice and was quick at helping me. then my cashier (becky) was really lovely and nice and was just so happy and very kind. i loved the experience at the shop and it was great.

Briony Jacobs 25/04/2014

had 2 returns most efficiently handled by Dan and wanted another pair of shoes to replace and Carrie who served us was so efficient, we bought / exchanged for NB574 - she was helpful, brilliant service, smiley and chatty - a credit to herself and to you ! My partner had never been to Schuh and was really impressed with the store and her too -) so a new customer hopefully bye for now x

Stephen Du Feu 01/03/2014

Visited the Brighton store whilst on holiday and had really positive and friendly service. Purchased two pairs of Sketcher shoes for my wife. Assistant and Cashier was very helpful and will visit the store again when on our next break in Brighton. My wife has difficaulty finding shoes that are comfortable and Sketchers certainly foot the bill, excuse the pun.

Mari Booker 16/03/2014

Good helpful service but do wish you still had some of those foot stools where you can put your foot up and adjust the buckle and strap. I have back problems and find it very difficult to bend down to do up buckles.

paul tookey 17/03/2014

hi i would like to praise two of your staff today for great customer service manager carrie and shop floor lady asha thanks

Mrs J. Brotherton 29/07/2014

Really impressed with the delivery service from the moment I paid for my shoes until I collected at a post office just minutes away from where I love. Tracking info excellent.

Mrs J. Brotherton 29/07/2014

Really impressed with the delivery service from the moment I paid for my shoes until I collected at a post office just minutes away from where I love. Tracking info excellent.

Rebecca Albon 01/08/2014

Lily 03/08/2014

Enjoyed my visit to your Brighton store, got served by Jesse. Very kind and helpful and the service was quick and pleasant. Wouldn't go anywhere else for shoes now. Thank you.

Sarah Townsend 10/07/2014

The guy who served me was very efficient and friendly. He ordered the shoes I wanted as they didn't have my size in stock and advising me to try them on in a different colour. I would definitely shop there again.

Bridget Thomas 12/07/2014

I had to return a pair of Skechers, which I had bought on line and telephoned my local Schuh store for advice. The assistant offered to reserve a smaller pair for me to try when I went to the local store the next day. Having had poor experiences in other stores before, I wasn't too hopeful that the shoes would be there but sure enough, they were ready and waiting as promised. Sadly, they were not a good fit either so I elected to ask for a refund. I would like to praise all the staff who helped me, both on the telephone and in store. Everyone was polite and so very helpful, a nice change compared with the so called 'service' offered in other shops. Thank you Schuh.

Kaveh Arshi 11/07/2014

I was particularly delighted to see the people working there helping out and always offering their assistance in case it was required which, in my case, really was!

Cherry 18/03/2014

I was served in your Brighton branch today by a lady named Pierny. She provided me outstanding service when three different shoes didn't have my size she helped me find a similar show. Eventually finding me one that was nicer than the rest. She knew exactly what colours would go with my chosen dress for Saturday (which the shoes were bought to match). Fantastic

Vicky  22/03/2014

I went in to the Brighton store to buy shoes for work. I was helped by Liam. Liam was so helpful, I must have tried on about 6 different pairs of shoes, nothing was too much trouble for him and he was really friendly and talkative. I have worked in customer service for 12 years and think that in most shops it is terrible - staff just don't don't seem to care and that is so sad because when you find great shoes AND get served by someone happy and friendly, like Liam, it makes your day.

Alison Wright 22/03/2014

Very impressed with friendliness and helpfulness of all staff I came across. The staff member who fitted my daughters shoes was knowledgeable and built a good rapport with her. We were served immediately and our first choice item was in stock.

Verity Agius 26/03/2014

Served by Helen in the Brighton store who was kind, helpful and chatty. Told the manager who asked me to post online. :) Thanks, love my shoes. Verity.

lisa norris 28/03/2014

Really big 'thank-you' today to both Liam and Bobby.Their customer service was excellent.Dealt with my problem in a professional and friendly manner.If only all shopping experiences were the same.Well done to Schuh,great staff and wouldn't hestitate to recommend/shop here in the future.Many thanks.Lisa,Brighton.

Steve 16/01/2014

I was served by Pierny initially who reserved some shoes for me earlier in the week and then today by Daniel. I got what i would describe as impeccable customer service from both of them. Today Daniel got my order, went and checked how many pairs of a different pair of trainers were in stock (i was thinking of getting these at some point and wanted to know if they may sell out etc..) He did this and really gave off the impression it was fine and no trouble, which is the attitude i have unfortunately had from staff in other retail stores. On top of this i had a large carrier bag with items of clothing i had bought at other stores that day, which had split and Daniel happily got me a Schuh bag that was big enough to put my shopping in, again no fuss, no attitude...it's the little touches like that which make a whole world of difference! I then commented to Carrie the manager that i don't often think to comment when i recieve good service in a store but every time i come into Schuh Brighton i am always literally taken aback at how good the customer service is and just how "spot on" the staff are. I think when you are actually really aware of it when you are not even really thinking about it prior to walking in the store then it must be a good team. The incredible thing is that last time i shopped at Schuh Brighton was 6 months ago and before that approx 2 years ago but on both of these occassions got the same outstanding customer service. Daniel and Pierny were fantastic and i got the impression that if i walked up to any member of staff i would have got the same good service so i'm thinking Carrie the manager is definitely doing something right! Obviously a fundamental human resource has been tapped into at this branch and to be honest i get the feeling that resource is actually "happiness"...It is obvious from the moment you walk into the store that the team are actually about as happy as anyone in retail and dealing with the public all day can be! This is reflected

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