what you say...
Vicky Chidgey 13/08/2014
We were served by Joe who was amazing. From the minute he served us he was very helpful, chatty, smiley, engaging and overall very polite. He gave us options about the shoes both in the shop and online. He was by far the best customer service person I have experienced in the last 10 years!! I will highly recommend your store.
Vicky Chidgey 13/08/2014
We were served by Joe who was amazing. From the minute he served us he was very helpful, chatty, smiley, engaging and overall very polite. He gave us options about the shoes both in the shop and online. He was by far the best customer service person I have experienced in the last 10 years!! I will highly recommend your store.
Lee Elsmore 11/06/2013
Excellent, Polite and friendly staff, a pleasure to buy shoes from this store!
Great customer service. My assistant was patient, knowledgeable, and friendly, despite the fact that I came in on a busy afternoon and asked to try different sizes in a number of shoe styles before I made my purchase. Both the assistant and the cashier made sure I was aware of the returns policy, too, which was nice. Loved the service, love the shoes. Thanks guys!
jane fitton 22/06/2013
this was the first time i shopped in this store in cribbs bristol, and i just wanted to say what a lovely girl served me, her name was abbey,she was so helpful and sooooo pleasant i cannot praise her enough,i have not had such a pleasant experience shoppping for a long time,thank you, and thank you abbey for all your kindness and help.
Kelly O'Rourke 17/09/2012
Lovely new store at Cribbs, Bristol, Great staff, really friendly & helpful.
Long may the high standard continue! So refreshing to shop where the staff are so nice and HAPPY! Well done Guys..
Sophie Butcher 17/09/2012
Amazing atmosphere, shop nicely set up. Excellent range of brands and shoes. Asked if we needed help within roughly 5 minutes which gave us chance to browse and be served quickly enough if we needed help. All staff were friendly, helpful, chatty and warming. Good experience and I will definitely shop there again!
rachael harrison 19/09/2012
Brilliant customer service from the moment we entered the store, especially from Masadies, who helped and advised us with our purchases, and was extremely friendly and polite.
Louise pointon 22/09/2012
Very happy attentive'crew'
Kate Strudwick 30/09/2012
Your customer service is brilliant - last week in the Bristol Cabot store you didn't have my size so I ordered them and 2 days later they arrived (free postage too). Then yesterday I phoned the main customer service line and so helpful again: going to the warehouse to find something and calling me back, hunting down some shoes I couldn't find in store or online. And today just general friendly and helpful staff. Admittedly I now have lots of shoes and a large bank balance! But really impressed and will definitely recommend
K Ashton 20/09/2012
Visited your branch located in The Mall Bristol last night and just wanted to say what a pleasure it was to purchase our footwear from the helpful staff,my husband, daughter & myself each made a purchase I'm sure this was to do with the staffs'helpfulness & the pleasant atmosphere in the store, my husband who isn't one for shopping even commented as we left what a pleasurable experience it was to shop there, that's a first ! Please can you forward our thanks.
Susannah Wilcox 26/09/2012
I have purchased a pair of boots in your store today and wanted to inform you of the exceptional service I received.
I was assisted by a young lady called Emma who is an absolute credit to you. She was extremely helpful and couldn't do enough to ensure I was happy.
The customer service is fantastic across the entire store, Jack was also a very nice young chap when serving me at the till.
Well done, a great experience all round, I will return!
Dave Hogan 27/09/2012
Nicely laid out store, good range of products. Very friendly and willing staff.
I popped into the Cribbs Bristol store on the 20th Sept with no intention of buying anything in store and ended spending money on a pair of boots. I can only say it was because of the sales assistant Charley, who was very courteous, happy and helpful without being overly pushy. Not wanting to sound like an old fart (nearing 40), it was such a pleasant surprise that her customer service was so natural and so unlike the standard teenage, rude, non plussed service that is so common these days. I think stand out personality and good communication skills should be acknowledged, so I want to give her 10/10. Great service and I like my boots! Jo
Alysha Hiscocks 23/09/2012
The best service at a schuch store i've had. I was quite fussy on the shoes i wanted and i wanted to try on 2 different shoes (vans/fredperrys) but i was unsure on size on fred perrys and i couldnt remember the size i was in vans, but the guy was so helpful by rushing to anf from the stock room when i kept changing my mind and he gave me his opnion on which shoes were better on me and which lasted longer.
As soon as I walked into the store i was greeted by a happy and friendly sales consultant, within seconds i was being asked if i was ok and if i needed help. everyone was really friendly, and helpful and i can not fault anything they done
Claire white 12/10/2012
Jack helped me with my purchase today. He was friendly, knowledgable, chipper and efficient. He told me about your excellent returns policy. This is the first time I have visited your store and was impressed with the product range, I will return with my 14 year old son in tow ( no doubt kicking and screaming!). Thanks again jack & colleagues....great job!
I'd just like to thank James, Ruth and Joe for thier help when buying and returning a pair of shoes. By the the friendlest and politest people I've met. It was a real pleasure shopping at your shop at Cribbs and I will defo be back. Please pass my thanks onto the guys there.
Robyn Rowe 15/10/2012
Very helpful staff and some of the best customer service I've ever received. I will be shopping there again. Thank you.
Cath Wright 18/10/2012
Excellent range of shoes/boots etc for all ages. Staff were friendly, helpful and actually seemed to be alive. Where do you get your staff? Why can't more shops have staff who are putting effort into their job? The staff at Schuh look as though they are enjoying themselves and seem to enjoy serving customers. I have been into the Schuh shop in Cabots Circus with my grandaughter and noticed the staff there as well. They couldn't do enough for us, I must admit I was cynical, I thought it might have been because I was with a young, attractive girl, but no, the old lady was on her own tonight and I thought the service was outstanding. Keep up the good work, Schuh will definitely be my first stop for footwear.
John Neilson 15/10/2012
Just used your store at cribbs for the first time and had to say that your staff there were very good, attentive, polite and very helpfull. I will be useing you guys again.
Gemma Cato 24/10/2012
First time visitor to the store and very impressed. All staff very helpful particularly Rachel who served both my husband and me whilst juggling a few more customer requests! Shop itself was clean and tidy, great selection and displayed well. All in all very good. Thanks particularly again to Rachel.
Clare Johnson 16/10/2012
Very quick and efficient service and friendly staff. All round good shopping experience, thanks!
Sandra Bell 21/11/2012
I went into your store in the Mall in Cribbs Causeway tonight and felt the need to praise your staff there. People are quick to comment on bad service but I was very impressed with everything in this store. I was with my young daughter who wanted some converse shoes which you unfortunately did not stock in her size. The manager Ruth was quick to take me to your computer screens and show us everything you have, offering your fantastic order service and pointing out the ones my daughter liked were available in your other Bristol store.
While I hadn't gone in to shop for myself she wore her boots so well I had to try them on as well! What a great way to tempt people to try shoes on!
I wanted to pass my compliments on to the store and though I didn't buy anything this time I will certainly be back in your store again. Please pass my thanks on to Ruth and the team.
Mrs Carol Pullin 11/11/2012
My daughter and myself visited your store at The mall, Cribbs Causeway on Monday 05/11/2012 with the aim of purchasing a pair of boots for my daughter for Christmas. I was served by your customer assistant Sam Francis.
I feel compelled to write and congratulate you , and Sam. The service was first class. He was attentive, affable and patient, nothing was too much trouble for him. My daughter took ages to choose the boots which we eventually bought. There was no sign of impatience from Sam, he took it all in his stride and was so cheerful and happy to help.
I feel that in this day and age of shoddy customer service that when someone excels at his /her job they should be recognised and praised which is what I hope you will do with Sam.
Well done to you , your training programme works well done to Sam and thank you for a pleasurable experience . We will definitely return to your shop
Stephanie Hicks 19/11/2012
I was served by Lewis, he was polite & helpful. He was happy for me & my daughter to try lots of different shoes on. I purchased two pairs of shoes, one of which had to be ordered because the size was unavailable, they were ordered on a saturday & arrived at my house on the following monday morn, free of charge :)
Trudi williams 05/11/2012
Schuh staff were very polite and were easy to talk to when requiring styles and getting shoes from the stock. Also i waa very impressed by the way that costumers can scan the shoe that they are interested in and it tells us what sizes they have this saves so much time and is very convenient. I was made feel very welcome and would easily buy shoes from there again:)
Belinda Morley 07/11/2012
Great customer service in the Cribbs Causeway store today. Special thanks to Jack who couldn't do enough to help me.
Sarah Richards 14/01/2013
Very polite and helpful staff nice to see.
Alan Medcroft 12/01/2013
Great customer service from a male member of staff. Sorry I didn't get his name to commend him personally. No shoes in my size in 4 styles but great use of the terminal to show what was available allow me to try same style, different colour and allow me to order home delivery - which I didn't even know could be done until it was explained by your helpful staff member. He gave me plenty of time to decide which shoes I would order and was very willing to get various shoes in my size. A brilliant experience and great sale prices too.
Freja Lovett 15/01/2013
as i always find in this store the staff were really lovely and helpful when i was buying my shoes! they didnt have the exact shoes i wanted in my sizes so the staff showed other options which i ended up buying, thanks for the help! EXCELLENT
Jackie Rice 23/05/2013
My daughter and I brought three pairs of shoes, 1 x adult and 2 x children. The children were being difficult being 14 x 18 months respectively and the young man serving us with help from his colleagues was incredible. I was very impressed and will continue to shop at schuh. A good experience with empathetic sales people.
Shane Dineen 26/10/2013
Kelsey was schu-mazing
Raychel Walker 27/05/2013
Amazing service in you're store today! I went in looking for a particular pair of shoes (Dr Martens floral shoes) and I was helped by your manager Ruth. Once I had described them to her she knew right away the ones I meant and took me over to the tills to show me them on you're linked site Branch 309. I had never heard of the website before and was very happy to see the low sale price of these shoes! I was given a little booklet with your main website on too so I could browse further. Even though I didn't purchase from your store today I was treated like a valued customer and would recommend this store to my friends and family. I will be returning, thank you.
Very good service and good quality footwear
Just like to say your store assistant Aaron gave the best service i had all day shopping, very friendly and helpfull and i thing good work should be praised ,i will shop at your store again and look foreword to it.
Mr Javier Freire-Banos 29/07/2013
Good service and good selection to choose from.
Mrs J Walter 05/08/2013
The service was swift, the staff that helped were very pleasant, especially a young man called Joe. :-)
I haven't been to a big name shoe store in years but I really enjoyed the service I got for Amy and another girl there (sorry I can't remember your name hun =/). They where helpful and polite and even when I liked one pair but liked the laces from another they even let me have those =D. Perfect combo joker shoes and although I spent more than I wanted I felt it was well spent. Thanks again guys great job.
Rich Balding 16/01/2013
Ellie and Josh, dream team. Came into buy a pair of boots, came out pretty much 10 minutes later armed with a pair of Timberlands. Quality service from both, polite, outgoing and approachable even to the point of giving some feedback for the pair. I hate shopping and will always hate it but with those two in your shop does make this a little more bearable and a great impression and asset to Schuh.
Rosanna Boxall 24/06/2013
What fantastic service from Lewis - my daughter was struggling to decide between VANs and Converse and found it extremely difficult. He was courteous, kind and exceptionally patient, helping her by comparing the two and talking to her about what she would be wearing them for.
Hang on to him, he is an assist to your company, and if you run an "employee of the month" you must consider him. His family should be proud, hope my girls grow up to be as lovely as him!
Mrs Amanda Gibson 09/10/2013
I have never left feed back before, but I was so impressed with your staff at Cribbs. The lad who sold me the boots is called Tom and has only been in the store a couple of weeks, he was extremely pleasant, helpful and knowledgeable, very friendly. Also Laura who took payment was really friendly. You have very good staff in that store so make sure you look after them!
Will definitely go back again! Mandy
Catherine Bakes 16/10/2013
I visited your store in Cribbs Causeway, and was looking for some new trainers. I was served by Joe, who was very friendly, helpful and knowledgeable about your products. He is a credit to your company.
CANNOT FAULT THE SERVICE, DID NOT HAVE SHOES IN STOCK IN COLOUR REQUIRED MEMBER OF STAFF WAS REALLY FRIENDLY AND HELPFUL AND SUGGESTED WE ORDER THE SHOES IN STORE AND HAVE DELIVERED TO HOME FOR FREE. TWO DAYS LATER THEY ARRIVED. BRILLIANT, I WILL BE SHOPPING HERE AGAIN AND RECOMMENDING THE SHOP TO FRIENDS, THANK YOU SCHUH.
Patrick Hampshire 15/09/2013
I was really impressed with the service we received both on our initial visit and the second visit when we purchased some shoes. The staff were courteous and helpful. I was particularly impressed by two of your staff, Lewis and Laura, they were a credit to your company.
J A 22/09/2013
Quite fast service, friendly staff. Good selection of styles.
Amanda Bould 22/09/2013
My husband bought a pair of Cushe's in Florida when we were on honeymoon n February and I really wanted a pair too! As we walked past the store there was a pair of Cushe flipflops calling to me and they fitted perfectly!
Polly Forbes Gower 03/02/2013
Had the delight of dealing with two very friendly, helpful, bright and approachable ladies who helped me quickly and efficiently with buying my shoes. Most importantly about their conduct they didnt hover around me or pester me, they were there when I needed them for my purchase and thats a trait you dont get most days with sales people. Top stuff and would happily shop there again :)
Ricky Williams 06/09/2013
Served by Becky and Jack Jeanes, who were extremely helpful in the decesion of my purchase!
5* service with a smile, perfect!
Ken Trowbridge 08/09/2013
Very good service from everyone that I spoke to!
I was approached after just enough time to see if I needed help, had a question answered, gave my size, and was then told that my shoes would be bought out by Georgina.
Within seconds this happened, tried them, got taken to the till and dealt with very effectively. Your guarantee was mentioned by both people following my agreement to purchase.
Tyra Shelper 07/08/2013
Very helpful and polite
john nuttall 14/08/2013
Georgia was charming when she assisted me. She was very polite and welcoming. I will be shopping with you again.
Laura Grand 14/03/2013
Absolutely fabulous service from Ellie. She wasn't intimidating and gave us space to browse but was more than happy to help when we'd selected some shoes to try.
Unfortunately the shoes we selected weren't available in my size, so she explained the ordering service to us and we have been blown away by such a great system if your store doesn't stock the size you want, free delivery to your house - what a fab idea!
All-in-all, this was our first time shopping in Schuh, we found all the staff very pleasant and helpful and we will certainly visit (and shop!) again :)
devi boulton 17/03/2013
given my HUGE feet the staff really helped me when i was trying to get cons my size, and i didn't feel embarrased having to buy the boys cons (size 9) when the girls cons weren't large enough.
the sales assistant (Jack) couldn't have moved fast enough or been more helpful, especially when i tried a 10 and then a 9 in the style i preferred. Lacing them uber fast for me was a bonus too!
the trio of guys i met (Jack and two girls) were very friendly and helpful and i will be certainly using Schuh again when in the hunt for shoes..
Jane Prendergrast 11/07/2013
The shop did not have my size, so offered to post the sandals out to me at no extra charge. They arrived two days later. I am very happy with the helpful service and will certainly shop there again.
Robbie bradley 17/07/2013
Had very good experience yesterday, josh (058) was very helpful, very nice and found us the sizes we wanted quickly, and happily, he was well mannered and made you two sales! Excellent shopping experience!
loved looking around in schuh and Georgina who was extremely helpful gave me advise on what shoes to get which was great, she was so kind and defiantly one of the nicest people I've met in the store, i'm now keen to come back and buy another pair of shoes in a different colour!
Julie Church 18/07/2013
I visited your store on Tues 16th July and both the staff that served us were very friendly, approachable and helpful
Excellent/quick/efficient service and very knowledgeable (Served by Kelsey)
L Jenkins 18/10/2013
Very helpful staff. They ordered a different size and arranged for it to be delivered to our home. Great service from the store staff and fantastic delivery service, with e-mails to keep you up to date with progress. Will be shopping with Schuh again!
Kate Harrison 20/10/2013
I was served by Charece. She was exceptionally patient and accommodating as i varied in shoe size and was making an important decision regarding my wedding shoes. She was able to give a fair opinion and engaged with my tricky decision between two beautiful pairs of shoes.
When i noticed a mark on the shoes she went the extra mile and ordered me a pair on line to be delivered to my house.
Very good customer service and i love the shoes i selected.
Ceri Price 23/10/2013
I was really impressed with the service at the Cribbs Causeway store. Sam was very quick to bring what I had asked to try on and Laura was an absolute delight. I'm not one of the usual Schuh demographic, so I must admit that I had gritted my teeth and had only gone into the store because John Lewis don't stock the New Balance trainers I was after, but I was very pleasantly surprised and shall return for some new Cons.
Only downside was that I didn't realise that you offered student discount, so I missed out on there. Otherwise a very positive experience, Many thanks
Sue Finney 28/05/2013
I needed a shoe that could accomodate my newly prescribed orthotic insoles. Becky listened and undestood my requirement and then identified suitable shoes that then let me make the right choice. The result good looking footwear and really comfortable.
Karen Morgan-Donaldson 03/06/2013
Aimee's service on a busy saturday afternoon was fantastic. She paid lots of attention ensuring that I was happy with my shoes even tho my preferred shoe was unavailable in my size at the time. In fact she came up with the alternative which I love! Aimee 'made my day'! And I only had that day, or moment, as I am from Australia...sadly! I may have to buy from your website in future! Many thanks to Aimee. BTW I loved your selection of shoes. WOW
Great help from your team on Monday night, in particular Kelsey the girl who served us and Ruth the cashier. Both were friendly and helpful
Richard Barnes 06/06/2013
Fantastic after sales service from Ruth. I was very impressed!!!
Joan Maggs 13/01/2014
Very impressed by the young man who served me. So polite and helpful. If only other shops and stores gave the same level of service . He needs to be praised highly.
Caroline Insch 23/08/2013
Laura helped me in store and could not have been more helpful. Nothing was too much trouble for her to do to help me. Will definitely be back to store.
Mrs Michele Brown 15/04/2013
We were served by Abigayle and the service was brilliant. I went there with my disabled daughter who is in a wheelchair and Abigayle made us instantly welcome and that nothing was too much trouble, time and choosing a pair of converses. She even had to do a bit of rearranging with the furniture to get the wheelchair round but didn't mind, all in all my daughter was happy and got what she wanted. Many thanks Abigayle.
clair hodges 01/05/2013
I have lost my receipt but on the 27/04/13 I bought some vans shoes and a bag from your store in cribs causeway with my 11 year old daughter. We were served by a young lady called Jennifer (Jen on her badge). The shoes were for my daughter and Jen was really very helpful and patient. She spoke to my daughter making her fell at ease and made the shopping experience lovely. She approached us with a smile and seemed genuinely happy in her job. We wanted to pass comment as it is nice to be able to say something positive about shopping.
Excellent service really impressed!
The sales assistant who helped me was called Josh he was extremely helpful!
All in all brilliant service I will defenately shop there again!
Staff really friendly and helpful!!
Kept me informed at all time
Arron Muir 01/04/2013
Really helpful, friendly staff. Wouldnt buy shoes from any other store! Thanks.
lisa sheppard 27/09/2013
First visit to Schuh at the Mall. AMAZING service. There was a young guy there who I assume was the manager who was brilliant. He had his eye on everything and made sure the customers were not kept waiting. The staff were so excellent too. It makes such a difference to go to a store and feel like you are important. My husband got the perfect pair of boots and I was so impressed I bought a pair of Hunter boots from you in Cabot Circus too. Full marks to the staff at the Mall, a credit to your company and I will be buying from you again in the future. Thank you Schuh!
Mr Neil Dawkins 06/07/2013
Joe was very friendly and helpful,and it was one of the best customer experiences have ever had.One of the vans we bought had a mark on it and joe very quickly replaced the shoe for us.
This is the first time we have ever bought shoes from Schuh,and we would definitely buy shoes from you again.Kind regards the dawkins family.
Sarah Clark 09/07/2013
Very helpful and friendly staff, provided an excellent service, made me feel as if I were a valued customer. I am very impressed.
Lesley Nankivell 27/02/2013
Very pleased with the service
Helen Goodger 05/03/2013
Busy but efficient store
jenni white 06/03/2013
I visited the cribbs causeway store on 4/3/13 and wanted to say how nice,friendly and helpful the staff were. I tried on a couple pairs of shoes, first a girl called amy 019 helped me she got me a few different shoes and different sizes she was really polite and helpful. After she helped me my boyfriend was looking at some shoes and was helped by a guy named james 027 and he was brilliant! he couldnt have been more helpful, he was really patient as we asked for quite a few different pairs of shoes and kept light conversation with us while my boyfriend made his choice, as well as offering us different ways to get the shoes he wanted as his size was out of stock he offered to have them sent to our house which really went to extra mile for me personally. When we entered the store we were greeted by ruth 002 who was very smiley and happy to help us she also served both of us at the till and was very friendly and quick to process the sale. I couldnt be happier with the service i got at cribbs store and would happily go there again to purchase shoes again in the future. I really hope this gets fed back to the staff as they were brilliant.
Peter Jones 11/03/2013
Just wanted to say what a refreshing change shopping in a store with such good customer service. Genuinely lovely, friendly staff. To be honest customer service in retail nowadays is not always great but you guys were an exception! Well done!
karen pole 26/04/2013
very helpful in the store a welcoming.
Colin Spurway 29/04/2013
I have just purchased a pair of shoes at the store above. The gentleman who assisted me (Simon113) was very helpful and very polite. I will certainly come first to Schuh for my next purchase.
Regards Colin Spurway
Louis Bojko 15/12/2012
We were served by Joe, a friendly young man who was cheerful and very happy to help. He offered sound advice as to what we should be looking for to ensure the best possible fit, and was very patient whilst deliberations about the shoes took place. He was a credit to the company on what was a very busy Christmas shopping day
Kelly Murray 21/12/2012
Brilliant service in store and with me the next day! Exactly what I wanted and needed, thanku
Gary Hardwick-Bishop 29/12/2012
James was very friendly and helpful. Seemed to be enjoying his work. A credit to the company.
Alex Siegle 09/05/2013
Great service really friendly and efficient, right up until I got to the till and had to wait 5 minutes as only one person was on the till. In the person who helped me with the shoes had to jump on the till to get the queue down.
Samantha Hobden 16/11/2013
Very very helpful staff. Joe was extremely patient as I asked to try on a number of shoes in different sizes to accommodate some orthotic insets I have. His kindness and patience was much appreciated.
Sally flex 22/11/2013
I visited your store this afternoon and was warmly welcomed!
Then Josh helped me find a pair of boots, he was ever so helpful and found exactly what I was looking for. He was very polite and is a credit to your store.
patrick mccutcheon 02/04/2014
I went in with my wife as she was looking for some casual shoes. Laura served us. Wow, she was so cheerful, and when the ideas my wife had did not turn out to be suitable she asked if she could maybe suggest an alternative. She went out of her way to make sure my wife walked out of that store a very happy customer. Then we went to the checkout and Shelley was so cheerful and pleasant she made the whole experience a pleasure. Two fantastic members of staff you need to look after.
Found the staff really pleasant and helpful - Tom and Becky looked after me really well. Very pleasant experience! Would happily go back if I lived anywhere nearby.
Aaron was very informative and helpful. I had been to Cabot circus earlier and they gave me none of the info Aaron did eg e-mail receipts, student discount. Very friendly young man
Great service, everything in stock
Medium Joe was a great help
Lovely friendly staff, quick to serve me, helpful, all good
Claire cousins 13/05/2014
Great service.. Pleased with free delivery . Loved my trainers thank you xx
Very helpful and friendly staff, was impressed! Would shop there again. Our assistant Medium Joe was lovely and nothing was too much trouble for him. He is an asset to the shop.
S Griffiths 11/05/2014
Very friendly staff
Helen Bloxsome 18/05/2014
The assistant, Danielle, welcomed me with a bright smile. She was very helpful and the conversation flowed pleasantly. When I went to pay I was treated with an equally pleasant young lady, Danni, who was effecient too. A very pleasant experience all round!
I was served by a young girl called Sarah who was really friendly and professional. She introduced herself and went out her way to help and related herself to my needs so much I ended up buying the exact shoes she had on. I picked up on the vibe she was fairly new however things she didn't know she offered to seek advice.
Sarah is a real asset to your cribs causeway store and made my shopping experience in schuh fun and enjoyable and I will definitely be coming back!
Hazel davis 05/05/2014
First experience of your store and what a genuine pleasure. It was very busy but your staff made me feel welcome and their help was brilliant. A truly great shopping experience which I will pass on to friends and relatives. Keep it up, Josh is a great asset to your store and I will be back to buy more. PS your delivery service was great too. Thank you
Christine Heal 08/05/2014
Good store experience. Staff happy and helpful
Andrea Farrant 13/06/2014
Sophie (023) was fantastic. Friendly, a huge help and lovely. I will shop there again
Neil Evans 14/06/2014
The service we received from Lewis was exceptional as he was very pleasant and courteous (to a couple of old codgers!) proactive and helpful in suggesting alternatives to those we had originally intended. My wife's shoes were waiting for us when we arrived home on Friday and my daughter received a text, as promised, to say that her shoes were in store for collection. I am bound to say that it is very refreshing to receive such high quality service, especially from young, well trained and well mannered young people.
mary rankin 11/06/2014
really excellent service by Joe at the Cribbs Causeway shop. Good communication skills and very willing to explain about the products. Also, though young, was happy to talk about shoe requirements of an older customer. A very good shopping expereince
Very happy and impressed with the staff at The store. Helpful, patient and friendly.
Not so happy with the state of the box from delivery. These shoes are a birthday present, which now look like they have been put in a battered box!
Bethany Tucker 21/06/2014
I was served by George who gave me amazing customer service. I have a slight disability in my left arm and leg and George was very helpful, polite and he went the extra mile to help me. I would like to thank George for making me feel so comfortable in store. He made my shopping experience enjoyable. Well done George. The boy did well!! Love Schuh in general for the service you get. Amazing store!!
excellent service - Katie was very helpful, friendly and efficient and the order arrived promptly. Thank you!
Jan Burke 27/06/2014
Excellent. friendly service from Christopher today. I'm 65, so possibly outside your usual demographic. I've also recently retired from ten years fitting and selling running shoes, when we were mystery shopped at least every quarter. Chris would have come through our mystery shop with flying colours! He acknowledged me promptly, as did another assistant. I can't remember if he used an open question but he asked if I needed help in such a friendly way that I did just that. He suggested several shoes for me, checked if they were available in my size (3.5) and I came away with a pair of size 5s (obviously a very small fit as they seem just right), reassured that if they did prove to be unsatisfactory, I could easily return them.
Please thank him for a job well done - the last thing I'd expected to by today was a pair of flowery pink shoes.
Jan Reynolds 27/05/2014
I had reserved 2 pairs of shoes in the Bristol Cribbs Causeway Store. I was greeted by a friendly assistant as soon as I entered the shop and my shoes were brought to me straight away by another very friendly and helpful assistant. I purchased one of the pairs I had reserved and must say the whole process was a pleasant shopping experience, which is all too rare these days. Well done Schuh for providing a good service and friendly helpful staff.
Julian Baldwin 29/05/2014
Very good service from assistant - friendly and polite. And very impressed how she was able to type in my info. onto the keyboard with such incredible nails!
ashlie spedding 29/05/2014
Bought some lovely new purple boots from very helpful assistant called "Ebony". Excellent service.
Mrs Lucille Hooper 27/05/2014
Excellent costumer service. Aaron was very informative in helping me to choose comfortable work shoes. Would shop there again. Well done.
Very helpful sales assistant (030 Joe) - his manner was genuinely friendly.
Shuna Lindsay 27/06/2014
Bought 2 pairs of shoes today, served by Aimee (and Katie at the till afterwards). I'd never bought shoes in Schuh, or even been in the store, before today and I was hugely impressed with the service from both young ladies. Aimee knew her stuff about the three different types of shoes I was trying on and gave me good advice about them. She was very friendly, helpful, and chatty, yet also made sure I understood the store's returns policy. Then at the till, Katie also checked I'd been told about it, whilst serving me professionally and pleasantly. All in all, I was very impressed with the level of service and knowledgeability of your staff and as a result, I intend to shop there again.
Fantastic service!! Well happy with shoes
Bought Puma Suede shoes for my daughter from the Cribbs Causeway store. The young girl, Ebony, could not have been more pleasant or helpful. The colour was only available online so my daughter tried on a different colour for size and Ebony ordered the chosen colour from the website for delivery the next day!! Great service from start to finish, thank you.
Billy Bond 01/07/2014
Great service, everyone was smiling, positive and helpful! Katie on the till was particularly useful with her product knowledge and help when looking for shoes! Very impressed.
Very good service received from Amy today in-store. Quick and polite.
Toni-Marie Compagno 29/06/2014
Brilliant customer service in store it was Saturday and really busy but all staff remained professional and happy to help
M Mackle 30/06/2014
excellent, friendly service
Danielle Mawle 03/07/2014
Very good. Both sales assistants we saw were very helpful, one lady which helped us find shoes, and then the man who I think was named Jack according to the receipt was very helpful and nice and chatty seemed to be interested in how our day had been and overall very nice. Therefore the customer service was very good!
Julian Baldwin 30/05/2014
I should have pointed out in my initial feedback that the very helpful assistant was Katie. She was excellent.
Jackie Oxley 03/06/2014
Joe was really helpful, so nice to shop with a friendly helpful assistant.
Sue Rodgers 04/06/2014
Very helpful assistants. Nicely laid out store. Had shoes I wanted in stock.
kATIE SERVED ME AND MY FAMILY ON SATURDAY she was
very very helpful and pleasant and very customer focused,, she
made it a very pleasant experirance
Victoria milkman 26/01/2014
The young man who served us could not have been more helpful or polite. It was a pleasure to be served by him. Impressed by the fact that a size 3 was in stock.
Matthew Yeates 05/02/2014
Very good service. Was served by a friendly and helpful chap (Tom) who was very knowledgeable about the product. Really pleased with the shoes.
Barbara Cartwright 29/01/2014
Ordered in store by Tom who was really helpful, polite with a good sense of humour. My daughter has bought shoes from you before, however, it is the first time I have. Good service and shoes arrived within four days very impressed.
Jackie husher 08/08/2014
Quick service friendly also changed my mind about size and got a quick exchange service I shop in this store a lot and I'm usually left disappointed as never has size I want always get choice of another shoe but never similar to what I have picked
Justin Coleman 10/08/2014
Really helpful staff, cool designs and very comfortable shoes. Very happy.
Henry meadows 10/08/2014
Very good friendly service , would shop there again
Patsy Mawle 04/07/2014
Assistant very polite and helpful - he appeared to care about his job :)
clare eason 06/07/2014
I was served by Jack (cashier 020) cribs causeway, just wanted to say what a lovey young man with excellant customer service skills nothing was to much trouble. Please pass on my thanks.
Kyle Parsons 08/07/2014
Excellent service, speedy, polite & patient, I had a little one with me & the great assistant gave him a balloon so we all pleased, love the nike trainers at a very good price, will definitely shop here again 5 out of 5
Emma clifford 08/07/2014
I was served my a very professional member of staff -Christopher. He was extremely helpful finding my baby some converse, trying them on him to ensure they were a perfect fit. He was very knowledgable and I will defiantly return to this store again.
Mr Steve Bailey 09/07/2014
Fantastic service a credit to everyone.
Eamonn Clifford 08/07/2014
We were served by Katie on 6.7.14 and she was extremely helpful, friendly and courteous
Justin Roberts 11/07/2014
The sales assistant who served me was friendly and welcoming, but remained professional at all times. I got exactly what I was looking for and this was done quickly and easily.
Jacqueline Barrett 06/02/2014
I was very pleased with the service I received in your store today. Tom the assistant who served me was very helpful, pleasant and efficient.
Thank you Tom and Schuh
Katherine Joyce 09/02/2014
Bit late getting round to this, but wanted to say how good my experience was. I have insoles for correction which are made to measure and it is so difficult to find shoes which house them, length and depth. Joe (big Joe), asst. 035 was brilliant. He went out of his way to find me a pair, lacing/re-lacing until success! He was extremely knowledgable and helpful and I felt I should acknowledge this. Thank you :-)
Camille sicot 10/02/2014
Nice team over there, tom who served me was very helpful and polite!
Caroline Ratky 17/02/2014
Good experience, store assistant could have known a little more about the product.
Really quick service and very polite staff :)
Joanne Clarke 23/04/2014
Fantastic service, thank you
Leesa Cole 28/04/2014
Very friendly and attentive staff lots of choice!
Tom Byham 19/02/2014
Excellent and friendly service.
Olivia Perfitt 05/03/2014
Kelsey was very helpful with a good service.
I bought some lovely purple kitten heels with sequins on which I loved! Unfortunately the strap broke and when I went back in to explain there was no quarms about refunding or exchanging the shoes for something else. I'm very pleased and was served by Georgina who was very pleasant and gave great service! Thanks!
T bather 07/03/2014
Becky was extremely helpful and a pleasure to deal with.we will be back
Mrs S Masters 13/03/2014
I have just returned from schuh at cribbs causeway. The staff were really helpful and friendly. Nothing was too much trouble. Amazing customer service! Thank you.
Lynn hanson 12/03/2014
The staff at cribbs causeway Bristol were brilliant they made my exchange very easy & they were very friendly & helpful. I will definitely shop there again. I was helped by a woman firstly then by a young man (Tom who served on till) who sorted sizes & to get my shoes ordered & sent to my address, they both went out of there way to help & ensure i was happy. I must say I think your returns policy is amazing I've never heard of one so good & still can't believe you give customers a year to return items.
Joe (nametag said Medium Joe) was very helpful, friendly and polite. Service was quick and efficient. Would definitely shop there again.
oliver childs 17/03/2014
I don't usually leave feedback but people are quick to critisize and I had a very good experience tonight at the Schuh store at Cribbs Causeway to get some new boots. I was served by Tom who was friendly, knowledgeable about the products and all in all awesome. Thanks!
lynn Dennett 19/07/2014
Jack was a very helpful and polite salesman without being too pushy.
Tracy Wakeley 20/07/2014
Very helpful staff. Thank you Sophie
susan matthews 21/07/2014
my husband and i purchased two sets of footwear on sat 19th july we were served by an extremely nice girl named rabab she made our experience awsome nothing was too much trouble and we felt we the only ones in the store she is a very valued member of staff we feel.
we will definately go back to this store!!
ps we spent £68 pounds in the store well worth it for the excellent quality of your goods.
Nikki Dodd 26/07/2014
Two different assistants helped me with my purchase today - both were polite and helpful - without being pushy.
I asked to try on a particular shoe in both a 6 and a 7 - I believe the assistant was Tom - he discovered my choice was only in stock in a 6 but very helpfully brought out a similar design in a 7 so I could compare the fit - I appreciated him using his initiative to do this rather than me having to ask - in the end I purchased the alternative he had brought out in the 7.
My first experience of a Schuh shop and I would definitely return based on the friendly and approachable staff I encountered today.
Mr Javier Freire-Banos 27/07/2014
Paul Hunt 29/07/2014
Very helpful sales assistant. Couldn't do enough for us and very friendly.
Every time we visit this store we are delighted with the friendliness of the staff, their willingness to help, and their ability to know when to hang back and let customers think for a moment!
Today Josh (058) was a very good example of just that type of service
Well done to him , and to you for your good staff training!!
Hopefully you will let him know of our thoughts and indeed the whole staff team.
Dee and Richard Hamilton-James
Sam Castle 16/05/2014
Even though it was a really busy time on a Bank Holiday all the staff made me feel welcome. George gave really good customer service.
Mrs Karen Rowland 19/05/2014
Great shop, Great Converses, Great service from Chloe
Louisa purnell 26/11/2013
I ordered a pair of timberland boots for my son which was delivered free to the store when I picked them up they were to small so I changed the boots for a different pair no problem at all very friendly staff and very helpful will be returning to the store again
Bought some lovely Skechers go walks from your store on Monday. They're so comfy and definitely worth the price, I can walk all day in them without my feet aching at all. Very pleased :)
Lovely staff, very helpful and efficient! Chatted while I waited for my size to be brought out. Will return as such friendly customer service is now rare in retail! Thank you for such a positive experience!
Nicki Cook 03/08/2014
We were primarily communicating with a young man called Joe in the shop. He had a very friendly and polite manner, helped adjust the laces, made chit-chat with our 8-yr old daughter and served us efficiently. His colleagues were keen to help us find sizes of other shoes too and advised we could order on-line if they didn't have at no extra cost.
Sophie creed 13/07/2014
Really nice guy so helpful and chatty
The service at the Cribbs store was great. The guys on the floor were super quick and efficient, they had the right balance of productivity and not being too in your face.
The cashier was helpful and relaxed, even upon returning one of my products I still felt welcome.
Callum McQueen 16/07/2014
The shoes were brought to me very promptly, the store assistants were also very polite towards me as a customer
Andrew Greenwood 22/03/2014
Great service, Very friendly fast efficient service. A1 *
Richard Noble 31/03/2014
Very helpful staff. Shoes bought quickly and with minimum fuss. Would definetely shop there again. Aaron was very good.
Chris Mutlow 11/01/2014
Good & pleasant service. All staff seems to care. What more can you ask for?
Mr Javier Freire-Banos 04/01/2014
C Harris 05/01/2014
Excellent service, extremely helpful