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CARDIFF

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address/opening times

  • 113 Queen Street
  • Cardiff
  • CF10 2BH
  • 02920003725
This weeks opening times
Thu 24th Apr 0900-1900
Fri 25th Apr 0900-1800
Sat 26th Apr 0900-1800
Sun 27th Apr1100-1700
       Next weeks opening times
Mon 28th Apr 0900-1800
Tue 29th Apr 0900-1800
Wed 30th Apr 0900-1800
Thu 1th May 0900-1900
Fri 2nd May 0900-1800
Sat 3rd May 0900-1800
Sun 4th May1100-1700
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local info

Once a very small town, Cardiff has had strong historical influences particularly from the industrial revolution and the coal industy. Today it is a thriving, international city that offers a vibrant nighlife and a range of shopping opportunities. This store now also hosts a range of styles from our schuh kids range!

what you say...

Kieran Amin 11/09/2012

Amy, who assisted me, was extremely friendly and left a lasting impression. The kindest assistant in Cardiff!

Holly Thomas 06/10/2012

All the members of staff were really kind and helpful and helped me find the specific shoes I wanted. would definitely recommend to come and visit the store

Carol Hancock 29/09/2012

On 21st Sept 2012 I bought a pair of shoes from your Cardiff store. I was served by an Assistant called Rhiannon. I just wanted to let you know that all the staff were polite and helpful but Rhiannon particularly was a credit to the store, nothing was too much trouble for her she made me feel very special which in today's world is sadly rare. I will certainly visit your store again in the future. Many thanks CH

mary o'keefe 08/11/2012

Excellent customer service, so helpful and attentive. Happy, bright staff who made shoe shopping a pleasure, many thanks we'll be back!

kayleigh watts 07/11/2012

Absolutely fantastic. Very warm and welcoming and exceedingly helpful, with what we wanted to buy and helping point us in the direction for another shop we needed to visit. Started our day off very well indeed.

kathryn  15/11/2012

Siobhan Davies 08/11/2012

**ABSOLUTELY FLIPPIN' MARVELOUS** That is how I would describe my shopping experience when buying my Red or Dead boots in Cardiff... On the shop floor I was greeted and served by Rachael, she was really helpful, fast and efficient. The boots I tried on in the size I wanted had been on display so the right foot had given quite a bit. Not only did she search for another pair she checked online and managed to arrange a free delivery for me due to the boots not being suitable. She also explained the refund policy to me.....She was a Top Star*** Then the cashier who served me was Gabbie, she was also a star who again told me of the refund policy and took all of my details to place the order. (Rachael and her own name had been written on the service leaflet) The delivery service was also great as I was emailed at every stage of the process which got me more and more excited. I now love my boots and have worn them each day I have had them. ALL IN ALL THIS WAS A REFRESHING CHANGE TO SHOPPING ON THE HIGH STREET. IF YOU ARE ABLE TO PASS ON MY MANY THANKS TO THE GIRLS, THAT WOULD BE GREAT. Thanks Siobhan Davies

behfar 16/01/2013

good brands and good staff

David Rickard 03/01/2013

Outstanding service from the Queen St store Cardiff. Cat shoes bought in May ,split bases in December. Replaced with no question in store. New shoes delivered free to home address next day. I am recommending Schuh Queen Street widely - even the postman who delivered the replacement shoes was impressed. Well done to Kelly and colleagues in the store.

Hannah Oakes 12/10/2013

Served by Thomas, cashier 081, very pleasant and helpful especially as I tried on various different shoes, stayed to help me even though his shift had finished, outstanding customer service.

Rachel Williams 12/10/2013

Served by a girl called Claire, very polite and found me a suitable alternative when the size in the product I wanted wasn't in stock.

Dai Allen 14/09/2013

I purchased a set of dc court graffik from your store a few weeks ago and I feel it necessary to tell you about how helpful the two employees that I delt with were. As I'm sure in this feed back section you will hear all of the bad things but very little of the good so I thought I would share my good experience with your 2 employees James and Ben at your Cardiff queen street branch. They were very helpful, courteous and showed excellent customer service skills and the willingness to go the extra mile to make the customer happy. Attitudes like that are becoming uncommon in businesses so I hope that upon discovering this e-mail that the 2 employees receive some form of recognition for there their efforts. Many thanks your sincerely Mr David Allen.

Leanne Champion 19/09/2013

Absolutely brilliant service from the 2 girls i spoke to. Very knowledgeable regarding the fit of converse for children. Many thanks

Gordon Foote 20/09/2013

I recently purchased a pair of Converse from your Cardiff Store and was very happy with the service I received! I was given warm and friendly service by Zoe, one of your sales assistants, who managed to walk the difficult line between ensuring all my needs were met and giving me enough space and time to browse un-bothered. The shoes are great and the service has ensured that I will return to Shuh in the future! Thanks again to Zoe. Gordon

elaine cartlidge 09/02/2013

Love the Cardiff Store the staff are very helpful and always serve with a smile. I would like to mention on this werek's visit an Asst named Thomas server number 081 went that extra mile!!! well done your staff training... Elaine

Georgia Roberts 08/02/2013

Joseph was extremely helpful and friendly and didn't make me feel uncomfortable at all. He made our shopping experience a lot more enjoyable thank you!

Alex 15/02/2013

Found really fantastically helpful and friendly staff at the Cardiff Queen Street store today - they were ready to help without being 'over the top', they were great at suggesting other options, and were patient when I changed my mind to the other colour at the last minute! Thanks.

steve whitehouse 15/02/2013

Very pleasant transaction, would have got 5* but then asked if I wanted to buy a £2 bag to carry my £50.05 shoes that I had just bought. This may be company policy but I found it distasteful .

Amanda 05/09/2013

Hannah served us she was lovely and friendly and went out of her way to help me, very food customer service, whole stuff very friendly x was happy leaving the shop even my husband said how nice it was in there!!

Sophie Silver 05/08/2013

Excellent choice of footwear, would be nice to be left alone for a few minutes to try on the shoes though rather than having someone hovering over you making comments on everything you try! I did feel a bit pressured and ended up leaving and then coming back later as I couldn't think with the sales assistant talking non stop about how amazing the shoes were!! Very helpful and friendly...just maybe a bit over the top!

Kerry Jeynes 06/08/2013

I write with regards to the service I received at both your Cardiff and Swansea store. I must stress I am very impressed with the level of service your staff provided. They were helpful but not pushy. There is nothing worse than staff hassling you as soon as you enter the shop, but at both these stores they seemed to know the exact moment I needed assistance. At both stores they were very polite and cheerfully made conversation while they served me. I have lost count how many times I have gone into different stores (not just shoe shops) and the staff are so busy talking about what they got up to on the weekend or who said what on facebook etc, that they forget to even make eye contact with you. I will certainly be returning to purchase my next pair of shoes at one of your stores. Keep up the great work and all the very best for the future.

Andrew Beamish 19/03/2013

Really helpful staff :-)

peter searle 17/07/2013

I purchased shoes today whilst in Cardiff. The assistant, Katie, was excellent. nothing was too much effort and it was a pleasure to be served by her. thanks

Tracey Probert 16/07/2013

Excellent Service, Excellent Delivery, Very Very Impressed only took 1 day to arrive and loving my shoes - Thank you :)

phillp dite 30/10/2013

very friendly and helpful. Would recommend & will shop here again

zoe bridges 30/10/2013

Fran was extremely helpful, attentive and friendly. Making the sale of boots such pleasure to us, she was only too sorry not to have in stock shoes which my mother also wanted to buy, similar to the ones she bought 18 months ago from this store.

Kimberley Keegan  06/04/2013

The staff in the Cardiff store were friendly and very helpful . The store was very busy but the staff made sure every customer was looked after . I would say its the best store for customer service I've been into for a very long time . Please thank your cardiff store for their help .

Alana Sophia Ali 22/08/2013

Very friendly staff! We had Rebecca in the store in Cardiff and she gave me great advice! Thank you

Alana Sophia Ali 22/08/2013

Very friendly staff! We had Rebecca in the store in Cardiff and she gave me great advice! Thank you

Harriet 22/08/2013

I was served by Az, he was extremely helpful, friendly & polite to my sister & I. He made conversation which I think is usually lacking in the retail area so it was nice to have someone so polite & friendly serving me. All the staff in schuh definitely need a pay rise.

Rory Slader 01/05/2013

Had to return shoes after a some of the stitching had come under. Staff were very helpful and quick to process the exchange.

Isabel 03/05/2013

Staff was nice and quick size in store

Sarah 01/04/2013

Lovely clean, tidy, well-organised store, and very reasonable prices. :) Hannah the sales assistant was great, gave me lots of helpful advice about sizes and fit. Couldn't fault this store!

Elizabeth Stanley 18/02/2013

Brilliant service and attention by the girls in store. I was directed straight to the perfect section (i was looking for really fun & flirty comfy shoes). I have received amazing customer service on previous occassions and today highlighted why i keep returning. I tried on 2 pairs of irregular choice shoes and 2 pairs of hush puppies. I only had 15 mins to try them all on, make a decision and purchase them before my works bus left for the office. I opted for the Lucinda floral hush puppies (they were perfect). Thanks to everyone I made the bus with my brilliant purchase and now can't wait to get them on my feet for the day. Thanks guys, yet again you have surpassed yourselves. What you do really well is keeping customer service standards consistently high. 6 years ago I had a problem with a pair of kitten heel irregular choice shoes - the same store resolved the issue without a problem (it does mean i avoid this style) but i have bought a number of pairs from you and will now be bringing my daughter as her feet are growing slower. Thank you

Erin 22/02/2013

The girl who helped me was super chatty, but also gave me my space to browse initially. She was on the ball and very complimentary. Even saying all the best for my night out. Thank you Lauren. Good job!

Michelle Treanor 24/02/2013

Very happy with the service I received from the cashier Sarah and assistant Lydia. Made my choice of shoes a lot easier with the feedback.

Marie Hill 24/02/2013

Excellent customer service, got greeted as soon as I walked in and served within 5 mins. Would defiantly shop there again

Laura swift  10/12/2012

I recently bought a pair of toms at the Cardiff store I was served by a really helpful female who was patient helped me choose and provides great service the shoes are the most comfortable things ever, thanks schuh

C Hall 16/12/2012

Excellent service from shop assistant (Andrew), very willing and helpful. Service were quick and I din't have to wait long for my shoes despite the busy christmas season.

Keifer Hewitt 27/09/2013

Fantastic customer service from Tegen and Fran. They were both helpful and friendly, will be shopping here again!!!

Roman Wolosiewicz 03/03/2013

really helpful friendly assistant

Geraint 20/04/2013

Really helpful and friendly service which is something you don't always see. Glad I took my business to Schuh in Cardiff. Thank you!

Philip Escoffey 22/04/2013

Just excellent in store service and then after sales too. Thanks

glyn patten 05/01/2013

every time i purchase items from this store the staff are always polite and helpful.

d davies 12/05/2013

I only bought a pair of boot laces but your staff were attentive, very pleasant, and exceedingly helpful. I received excellent service. I do not know the staff and am normally disposed to complain than praise but I was impressed. David

Louise 16/05/2013

Brilliant service! Happy, helpful empolyees! Love love loveeee Schuh! You guys are fab!

Jess 12/05/2013

I received lots of help and advice in the store for my purchase, after being unsure what kind of insole I really needed. The staff were very friendly and there was a really positive atmosphere, which means I will be coming back!

Amanda Phillips 07/11/2013

My friend and I stopped by the cardiff store (st David's 2) to try on shoes yesterday. My friend tried on numerous pairs as she could not decide and Adrian, our assistant, was patient, kind, funny and offered his professional opinion without being pushy or forcing us into a sale. As my friend could not decide between the final 2 pairs of boots, Adrian kindly printed off all the details for the ones she decided not to buy so that she could purchase them at a later date without having to find them. Josh, our cashier, was swift, polite, funny and a great help also. Please pass our thanks on to them both Amanda & Jo :-)

S Haines 19/11/2013

First Class Service from start to finish. Would highly recommend. Goods were not available in your Cardiff store on Saturday pm. Ordered for me there and then by Tegan. Free home delivery and they arrived Monday am. I thought that if the shoes were incorrect (as they are a gift) that I would have to return them to Schuh at Cribbs Causeway but they have agents in the Town I live. The shoes are perfect too, they fit !!

Rhodri Lloyd 17/11/2013

I would like to give some positive feedback regarding a visit i had to your store in Cardiff (Main Street Branch). I was very impressed with the range of products available in store but i was also very impressed with the quality of service from the member of staff that served me. The assistant / cashier, Zoe (017) was very attentive and the quality of service she gave was top notch especially as i was there at a busy period and due to an old foot i have i needed a number different type of shoe to try on, but despite this she maintained a very high level of customer service and gave the impression nothing was not to much trouble and made me feel very comfortable as i'm very self conscious of being a pain to staff when trying shoes on due to my injury as i've had this experienced in other shoe shops but this was never the case in this store with Zoe. Thank you :)

Didem Metin 03/04/2014

Lovely and helpful staff. As my size was not in the stock of the store, they had to order my size from the other store. I just collected my order next day! So fast! Thanks!

Tricia 11/04/2014

Fantastic service from the staff member that served me. Pleasant,offered advice without being pushy, a real gem.

nicola 03/02/2014

after scouring cardiff with my 15 yr old son looking for a mens size 13 shoe unsuccessfully we finally came across schuh and how thankfull were we.yes they had a size 13.the staff we brilliant efficiant and polite which put most other shops to shame.i will definately be making schuh my first port of call in future.highly recommended excellent service .

nicola 03/02/2014

after scouring cardiff with my 15 yr old son looking for a mens size 13 shoe unsuccessfully we finally came across schuh and how thankfull were we.yes they had a size 13.the staff we brilliant efficiant and polite which put most other shops to shame.i will definately be making schuh my first port of call in future.highly recommended excellent service .

Samantha Delaitre 08/02/2014

Walked i9n to the store and had a greeting straight away and showed her a picture iv seen of the shoes I want and said yes will check and said will have to order and was done in like 2 minutes was a super fast service very satisfied the staff that impressed me the most was a woman called Franchester and cant wait to collect my order from store was very satisfied :)

Sophie 11/03/2014

Wonderful and friendly service!

Kirsty 26/11/2013

Katie was a good team member she served us with fast and correctly and managed to upsell a ugg care kit! A great friendly asset to your team

Molly Swann 26/03/2014

I have several problems with my feet, and find it difficult to find shoes that fit. I came in looking for shoes to do Zumba in. Not only did the assistant (Zoe) listen to the problems I had, she made really helpful suggestions about the best type of shoes to buy. She bought me several pairs to try and I am really pleased with my new shoes. They are comfortable, fit well and they are perfect for what I needed.

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