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address/opening times

  • The Lanes Shopping Centre
  • 1 Grapes Lane Unit 33
  • Carlisle
  • CA3 8NH
  • 01228809555
Parking available
This weeks opening times
Sat 23rd Aug 0900-1800
Sun 24th Aug1030-1630
       Next weeks opening times
Mon 25th Aug 1000-1700
Tue 26th Aug 0900-1800
Wed 27th Aug 0900-1800
Thu 28th Aug 0900-1800
Fri 29th Aug 0900-1800
Sat 30th Aug 0900-1800
Sun 31st Aug1030-1630
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local info

Located close to the borders of Scotland, Carlisle has been nicknamed the Border City! Today it is the main cultural, commercial and industrial centre for north Cumbria. The city centre is largely pedestrianised and The Lanes shopping centre is home to around 75 stores, including our very own store! The store also hosts a variety of styles from our schuh kids range!

what you say...

Jamie Robison 18/07/2014

I was served by a girl called Abi earlier today and was offered brilliant customer service with a really friendly attitude. Credit to your store. Thank you!

Hannah Kemp 21/07/2014

I went into the store to by white converses. The assistants was talking to each other and nobody came over to me to see if I needed everything. A girl called Abby who was serving another customer came over and sorted me out, she was very helpful and I was pleased with the service I received from her.

Fiona Modlin 26/07/2014

The store assistant was really helpful when fitting my little boy with a new pair of Converse trainers and made his day when she gave him a balloon!! We will definitely return as the staff were so child friendly.

alex ryans 19/07/2013

Great customer service from ella very polite and helpful.

Andrea Scott 21/07/2013

Very busy store but the assistant was very helpful and did not rush my choice of shoes. Jade advised me on the properties of Toms and although the size 6 at the time,( mid shop on a very hot day) was a bit neat she assured me that they would 'relax' a little. She was right, they are a perfect fit. I will return as a customer as I had a very positive experience.

Claudia 22/07/2013

The staff were constantly asking me if I needed any assistance which was good. They always had a huge smile on their faces. The woman who served me in the end was lovely she spoke about her past experiences with Converse shoes and it made me feel very confident about the purchase I was about to make. The store was a bit cramped but I understand that it will be expanded very soon. Very pleased with my purchase too :) thank you Schuh Carlisle :):):):):):):):):)

Katherine 25/07/2013

The staff were very friendly and the service was great. We didn't have to wait at all before we were asked if we needed any help which was great and the staff were very friendly and helped me to decide which size and style would be best, overall I thought the Service was amazing and will happily be returning in the future for more purchases :)

Phil Kania 27/07/2013

Extremely efficient and pleasant.

adelle 28/07/2013

Ella was a lovely shop assistant.offered good advice to help me choose the right shoes for me.friendly and happy.polite and well mannered. previous sales assistant 2 weeks ago did make me feel pressured to decide if I wished to purchase there and then-however I was waiting until payday. Hence not purchasing them that day from her but did feel uncomfortable to say no.-I did not take her name unfortunately. Ella certainly made up for this previous visit to schuh Thankyou :)

Anna 02/08/2013

Overall I got the shoes I wanted, but I did have to wait a little while for someone to get the correct sized shoes that was the only fault

Nick Irwin 03/08/2013

A bright and well laid out store with knowledgeable and friendly staff. The shoes fit a treat and a very comfortable fir a day in the City

Richard Robson 01/08/2013

Wonderful service, many thanks!

Emma 04/08/2013

Just wanted to say I bought my first pair of vans yesterday and the girl that helped me 'Ella' was wonderful. Very helpful and nothing was too much trouble. Appreciated her advice and service from her and other staff in the store! Will be back in the future :)

Moira Allan 06/08/2013

Lovely fresh, bright modern shop. Great shopping experience with help from Sarah and Shona. Attended to very quickly and given good advice re Vans. Thanks!

stephen 02/08/2013

Ella served me and she was extremely helpful, kind and polite and made shopping at schuh easy. just hope all of your staff are as helpful as Ella was to me. Thanks Ella...

Brooke 23/12/2013

Fantastic service from a member of staff called Mo today. Very quick to ask if I needed help and when I did the shoes I had looked at were brought to me instantly. Extremely polite and chatty, I also work in retail and its really nice to receive such brilliant customer service at such a busy and stressful time of year. I would definitely recommend others to purchase from the store.

Rob Streit 27/12/2013

I was in your Carlisle store today where I bought a pair of trainers. I would just like to make you aware of the very good and friendly service I received. The assistant 035-Humza was very helpful and knowledgeable. Many thanks Rob Streit.

Matthew lea 29/12/2013

Brilliant service Sarah the assistant was fantastically helpful

lisa seaton 07/10/2013

Nicole was a brilliant customer service rep, her workmate with the glasses on was equally as great! I popped in three times today and purchased twice and could not be happier! I am defiantly more inclined to shop in that store now rather than when i visit Glasgow.

lisa seaton 07/10/2013

Nicole was a brilliant customer service rep, her workmate with the glasses on was equally as great! I popped in three times today and purchased twice and could not be happier! I am defiantly more inclined to shop in that store now rather than when i visit Glasgow.

andrew w 07/10/2013

Josh was very helpful.

sylvia cripps 06/10/2013

this was the first time i have been in your store and the staff were amazing nothing was too much trouble they could not have been more helpful and i did not feel pressured by them and i did buy some shoes good team at carlisle

karen batty 14/09/2013

really good friendly service....Rachel explained everything really well

Abi Marston 14/09/2013

Absolutely amazing couldn't of help me in any other way great service. in store it was really bust but where apologetic for how busy and cramped it was. 5 stars, very happy costumers. :D

emma corlett 16/09/2013

I cant fault your Carlisle store one bit, the staff were really friendly and helpful. Ella helped size my little cousin and made sure the shoes fit properly. I will most defiantly will be going back :)

Elsa 16/09/2013

alex ryans 16/09/2013

Was a great help choosing the right socks to match my wellies good customer service and very polite

Tracey Kirsanow 17/09/2013

I am in my mid 40's and felt a bit uncomfortable when i entered the store as there were a lot of younger adults buying shoes here. As i entered the assistant informed me if i needed any help she was only to happy to oblige. I saw lots of shoes that i loved. I saw three pairs that i was interested in and the assistant helped me with my choice. I have since been back twice for shoes at this store because the assistants are so helpful and friendly.

C Fairgrieve 21/09/2013

Jade was extremely helpful and patient in my choosing my Vans. Hadn't been into the Carlisle store before - Newcastle was the nearest. Will be back again. Thanks.

Todd Vevers  03/09/2013

Enjoyed my visit today exspecially because off your sales assistant Rachael :020: employee number i think :) :)

Luke Patterson 03/09/2013

Good service, great product knowledge. Got shoe very fast.

Robbie Sisson 31/08/2013

Lucy was a wonderful helpful staff member. She catered to my needs very well. I will be back in the Carlisle store to buy more shoes from Lucy.

Lisa Watkinson 31/08/2013

Very happy with my new shoes - black and white vans authentics, great to find a wide selection and variety to choose from in the store. Quick and easy to purchase as well, lots of staff in store. The man who assisted me in my shoe purchase was Josh who was very friendly and attentive to my shoe - buying needs and possessed a vast amount of knowledge regarding the products. Nice guy.

Paula Ainsworth 02/09/2013

2 /09/ 213 Amazing shoes my first paire of cons all stars Chloe exseld her self with her customer services, i thought she went up and a bove her sales rool to asist me with my purchas.All so when i whent to the till Lucie very nice customer services as well very curtias I will visit your stores and recomend to frends

Alexa 01/09/2013

They were really quick in getting the shoe and really helpful throughout buying them! Really smiley and nice two!:)

Fiona Ritchie 10/09/2013

Lauren and Rachael both provided a very friendly and very helpful service! A pleasant shopping experience without the pushiness!!

charlotte jude 11/09/2013

very effeciant friendly and helpful i was served by Ella thankyou and i love my trainers they fit like a dream she helped me get the right size.

charlotte jude 11/09/2013

very effeciant friendly and helpful i was served by Ella thankyou and i love my trainers they fit like a dream she helped me get the right size.

charlotte jude 11/09/2013

very effeciant friendly and helpful i was served by Ella thankyou and i love my trainers they fit like a dream she helped me get the right size.

Debbie Allen 05/08/2013

A lovely girl called Jade served us and she gave excellent service best ive seen in a long time she is a credit to schuh.

Elizabeth Layton 11/08/2013

we had a lovely lady called sophie helping us choose trainers which would fit my brother extremely large feet. She was very helpful and friendly when entering the shop. She helped us choose the perfect trainer.

Irene Trotter 12/08/2013

Nice and very helpful plus quick. Couldn't ask for better service.

John Bisset-Bulloch 13/08/2013

Me and a friend went to the new Carlisle shop yesterday, I was returning a pair of shoes I bought on the internet and he was just browsing. I was allowed to return the shoes with no problems at all and bought a different pair too. The staff were awesome, speedy and very friendly. The girl who served me was fantastic, very attentive and patient when I was being a bit simple! I don't think a single member of staff didn't thank us or say bye on our way out. When we left the store both me and my friend commented on how great the staff were and how easy it had been.

satpal burns 13/08/2013

Best service I have had in a long time. Staff in the shop were friendly, very attentive and helpful. Item wasn't in store so we had arranged to have it delivered. We were kept posted on the order status via email and were very impressed when the shoes turned up the very next day ! Now that's how you do customer service properly. Very satisified customer.

Colin Bailey 09/08/2013

Order in store for home delivery, not in Stock at store. Received order in less than 24 hours. Excellent service

karen soars 30/10/2013

great service from Jade....very happy... :-))

Kate Jones 26/10/2013

I visited this store last Saturday and the staff were extremely helpful. They even found the colour shoe I wanted which isn't stocked but had been a cancelled order. I was there with my 2 children (5) and (7) years old the the staff were also excellent with them answering the numerous questions they seemed to think up about shoes. Thanks for your help Kate

Jack Birkett 28/10/2013

perfect service, extra quick and helpful!

david tallantire 03/11/2013

called in store yesterday and was served by Rachael a nice young lady chatty and helpful will visit store again

Cameron Davidson 03/11/2013

I visited twice in a week and had perfect service from Jade and Rachael. Rachael even went out of her way to find me a pair of shoes that were much better than the pair I picked out!

Neil Dickson 16/10/2013

Very friendly professional staff. I am pleased with the quality of the shoes I bought. Thanks.

Heidi Mawson 21/10/2013

Was served by sophie.she was helpful and cheerful. Will definitely look for her next time I'm in the shop.

Sarah Miller 20/10/2013

I have visited the store three times and have seen four different members of staff during these visits. I have been so impressed with the friendliness of the staff there, the are so helpful and it is a refreshing change to go into a shop where the service is so good. I have done and will be recommending Schuh shoe shop, Carlisle to others. Excellent

Sam 23/10/2013

Cant complain

Lesley Wood 31/10/2013

Exceptional service from assistant 012 Jade, extremely helpful & friendly, an asset to your company. Best service i've recieved in a long time .

Claire  18/08/2013

The store is relatively new in Carlisle and I went in with the idea of browsing. The store is very well laid out, clean and light. The staff were all very welcoming, approachable and helpful. I was served by Chloe who was able to get the trainers I wanted quickly and was open and friendly as we discussed the trainers. I couldn't fault the staff or store at Carlisle and will definitely be returning.

Jody Hayton 15/08/2013

Katie fitted my daughters first pair of converse, she was great with her (she's only 1) and I'm very delighted with her service, and the next time I go in to buy some shoes I will be looking for Katie to serve me. Thank you for the excellent service

Damon 15/08/2013

The staff were very friendly when I walked in. Asking if I needed help etc.. The woman who served me was very nice helping me pick the right shoes, she was very patient with me and was friendly and was always smiling. Great customer service.

kayleigh collins 17/08/2013

Catherine Nesbitt 24/08/2013

I visited the new store today to try on some sneakers. I really wasn't sure about my size or which to get as they were a totally new style to me. I was asked if I needed any help by a number of assistants who were all really helpful but an assistant called Ella ended up helping me when trying some on. She was really helpful and knew loads about the different styles. I was also asking about her own sneakers and she was kind enough to make a note of the types of sneakers I would like best if I want to look up others online. It was a really lovely experience and I ended up buying two pairs. Big thanks to Ella and everyone at Carlisle Schuh! :)

Melanie cole 24/08/2013

What a great time my family and myself had in your store .The girls that served me today Cat +Sophie were fantastic.there customer serves was outstanding .I will be telling all my friends to shop in your store ,I hope you will pass on my feed back to the girls that dealt with me today,and i will be back ,thanks to there great serves.

Elisha Cuthbert 24/08/2013

Ella the assistant was really helpful with choosing, measuring and fitting. she was dressed up as a school girl for back to school and she looked really good. she made back to school shopping easy!!! would shop at schuh in Carlisle again happily.

Liam Forrester 27/08/2013

Scuch is great Reserved my converse online and then went in store later today to receive them....this is a great idea....had really good customer service and there was a good atmosphere in the Carlisle store :)

Lucy Armstrong 30/08/2013

Lovely girl named Sarah served me and she was very helpful and kind, was quick at bringing my shoes out and shown me different possible colours in the shoe. Her assistance was very much appreciated :)

Lucy Howard 30/08/2013

Shopping for my daughter's school shoes in the Carlisle store this morning after struggling to find a sensible, practical, comfortable option for her in other shoe shops. We were helped by Jade and Rihanna and tried on a range of options, ending up with Dr Martens. Although black wasn't available in her size we ordered a pair for delivery within 2-3 days. It's an important decision - kids wear these shoes day in, day out for months - so it really helped that we could take our time and try on several pairs. Advice re. fitting was excellent. Both assistants were really friendly and helpful - will definitely return to the Carlisle store with my daughter in future. Thanks to Rihanna and Jade for all your help. Excellent.

lisa dent 31/08/2013

Ella helped my daughter and I get her first Converse. Ella provided an excellent, friendly and helpful service. She couldn't do enough for us. All the staff were very friendly and polite, always speaking as they passed by. Very refreshing, creating a positive environment.

Ydell Howson  29/08/2013

Very helpful shop assistant (Rhyanna), made buying quick and easy!

anthony jefferson 24/09/2013

Morwenna Johnston 21/09/2013

Had great help when I went in to buy my Dr. Martins.

Tomasz  02/10/2013

Sophie was really nice and helpful! I can't wait until next shopping in this branch!

Andi 03/10/2013

Very helpful and nice

Mary Morson 12/11/2013

Rhyanna was very helpful, friendly and a very good sales assistant. Lauren was also very friendly. Being a visitor to the UK this makes my visit more memorable and if I come back to Carlisle would go and see them just to say hello. Brilliant service. Keep it up.

Jodie Lorimer 12/11/2013

I recently purchased a pair of boots from Schuh in Carlisle. I was served by Jade who was very helpful and friendly. I have visited the Carlisle store on several occasions and have always found the staff very helpful.

Sara Seabrook 11/02/2014

Fast, efficient service. The assistant was lovely and friendly and my visit enjoyable and would definitely return based on her lasting impression :-)

Sandra Jackson 11/02/2014

So helpfull on every visit, Got my shoes through the search option which is great, The sales team on the phone were also outstanding. Fantastic customer service.

Ashly Allan 13/02/2014

Excellent customer service from Sophie! Successfully changed my uggs bought off the Internet for a smaller size in store, also bought two other items! Helped me with sizes and explained different sizes of footwear! Even communicated well with a member of staff on shop floor aswell getting advice from each other for me! Great team effort! Happy customer! Thanks

TRACEY WALLS 20/11/2013

I visited the Schuh store in Carlisle the other day and was very impressed with the staff.The manager(I think) spoke to me first and gave me just the advice I needed she was most pleasant she then left me in the capable hands of one of the sales advisors who was also most pleasant and very helpful when I needed to place an order.The girls are a credit to the store and hope you will give them a pat on the back.When I returned to pick up my order, which was very quick the girls were also helpful and pleasant.Brilliant customer service. . . .Thank you.

Dominic Wall 12/04/2014

Excellant service in store, best service i've had in Schuh, got everything I wanted, assistant (Humza?) was very helpful and met my every need. Will be returning.

Kathryn Martindale 16/04/2014

always ready to help.I have been in the shop many times and they are always willing to help the service is very good.It was Sophie how served me this time and I'm sure to be back again for more shoes.

mrecaroline@gmail.com 12/04/2014

Excellent service again in the Carlisle store. They are so friendly but not OTT or false. You don't get service like that anywhere else in the town. Both JD and Edina helped me today with my purchase.

Sloan 17/04/2014

I was served by humza who was excellent and very helpful and who come across very nice, I would like to thank him for being very perlite and extremely helpful.

Kirsten 18/06/2014

Sophie was extremely helpful, despite us spending so much time trying on different things. She was always polite and truthful about what she thought, and which ones she thought would be best. A wonderful employee who made everything easy and did everything to help. Everyone in the Carlisle store was lovely.

simon scott 18/06/2014

Great service, lovely shop assistant JD. Very helpful, chatty and friendly. Quite fit too!!!!

Emma Corlett 22/06/2014

Shona was brilliant and so friendly. She sorted converse for me and little cousin :)

Richard Smith 25/06/2014

Very good staff

JUDY HODGSON 20/06/2014


Karis Stockwell 20/06/2014

Absolutely love the customer service in store, always come away feeling very valued and extremely happy with my purchase! Never had better customer service anywhere else! Very happy!

Darren Illingworth 09/03/2014

Just wanted to say a big thank you to Iain at your carlisle store. He provided a brilliant service and made me feel like a valued customer, even though I tried on various sizes and styles, when the store was clearly busy. Thanks again

Chevonne  17/03/2014

A girl named Sophie was very polite and helpful! I found just what I was looking for! Will defiantly be back! Big thumbs up!

Allan Currie 02/08/2014

We had a fantastic experience in the Carlisle store today while being served by Shona and her colleague. The attentive and friendly manner they tended to my daughters requirements was absolutely refreshing. They were both informative about the shoes we were trying on and made us fully aware of the pro's and con's about the sole construction and the qualities displayed by the patent leather upper. The fitting of the shoes was also carried out with great care and consideration for my daughters foot comfort. All I can say is this has been one of the most positive shopping experiences I have had in Carlisle, or anywhere else in the past few years. Big thanks to the girls for their excellent service today.

Garry Beeby 06/08/2014

Impressed by friendly and very helpful staff, will certainly visit schuh again.

Jean Folder 11/08/2014

Alex was very helpful get the shoes i wanted she was also very friendly first class young lady

martha hayes 09/07/2014

Excellent service from Alex. Attentive, so polite and "not in your face". A pleasure to do business with. I wish her well. Martha Hayes

Daria 13/07/2014

the staff are really nice, polite and helpfull they gave me loads of advice about the shoes that i was buying

Mrs Duncan 12/06/2014

Sophie and her colleague couldn't be more helpful in finding shoes to suit my needs. Sophie had relevant experience and insight to give me on the particular look I was aiming for and it was a lot of fun chatting with her and getting ideas. Thoroughly enjoyed my trip into Carlisle today. Will be in again for more :)

Rachel Byers 19/06/2014

we have received excellent service today from Sophie who was extremely kind to my 13 year old son who is very happy with his new converse high tops!

Colin Mitchell 30/04/2014

Really helpful and attentive staff especially the guy who got me the trainers and the really tall girl who served me.

Colleena 03/05/2014

Will come back soon. Iain was friendly and very helpful

Karen Tackley 04/05/2014

Brilliant friendly service, not rushed and happy to help! Would definately go again!

Louise Thompson 03/05/2014

Jake was very friendly, went out of his way to help and made good conversation. Me and mum love our Converse-thanks Jake!

Megan 27/01/2014

Absolutely amazing today don't remember the lads name unfortunately but I wasn't the easiest customer of the day picking new shoes and he was a wonderful help running off back and to get my shoes very pleased :)

Dan Green 03/07/2014

Sophie was fantastic. All the people I spoke with today were really nice and friendly. Will definitely shop there again

Abbie Crosbie 04/07/2014

Fabulous, helpful staff. Couldn't fault them one bit!

paula devlin 07/07/2014

staff very helpful and polite .shop quite busy but nothing was a problem.

Andrea Thicke 03/07/2014

Sophie cashier 016 was a breath of fresh air , she couldn't do enough for me , I realy hope she gets this feedback , this store has one of the best customer service I have seen , a very natural friendly approach well done thankyou

Sian Dixon 16/04/2014

What fabulous polite and helpful staff. Theyre helpful without being "pushy" or trying to "press" a sale . Im impressed!!

Jake Watson 20/04/2014

Very pleased with service, will shop in store again.

Winnie 22/04/2014

Humza (sales assistant) was very helpful and has a sunny disposition that made me feel entirely comfortable. I wouldn't normally shop in Schuh as I am not in the age bracket your stock has in mind :-) Many thanks w

Natalie 22/04/2014

All staff were really helpful, friendly and gave me advice as i was unsure on which shoe to go for. Kim served me and was really patient and helpful, they found my size even though they thought they didnt have it. Love my new converse thanks!

Conor 25/04/2014

Really helpful staff, easy to find the pair of shoes that I wanted, plus the employee, Sophie, was very polite at all times, laughed at my mum's terrible jokes.

Richard Wedgwood 26/04/2014

Service was really quick and friendly. Glad I made the effort to come in store rather than buy online!

Rosie 17/07/2014

Helpful and friendly staff.

janet connelly 18/07/2014

visited the carlisle branch in the lanes in carlisle for a pair of work shoes,abi the assistant was very helpfull and could not have been more attentive. this is not my first visit too the store as i have always had brilliant service!!!!! so well done abi and all the staff in the carlisle branch keep up the good work, it makes a refreshing change recievieving such great service. must congratulate staff training procedures.

Laura Barry  23/03/2014

Service really good and fast Sarah who served us was very good and very friendly, have really good service

Adam Baxter 27/03/2014

Friendly, speedy service. Excellent experience! Thank you.

Stacey Marshall 27/03/2014

James 03/08/2014

Jay was friendly, helpful and very knowledgeable. He took the time to find out what I was looking for, highlighted features and offered a few suggestions, one of which I decided to purchase. Unfortunately my size was out of stock so he put the order through online. The service I received today was excellent and a credit to the store, I'll definitely be back.

Louise Lawson  03/08/2014

I served by Abby who was very help full and got me lots of different shoes out to try . She was wearing the product so I felt she new what she was talking about . Even though it was a Saturday and the shop was really busy I felt she had time to help . Thank you

mister J String  13/08/2014

Absolutely fandabbydozy service from shona and your store is fantastic and all the staff are amazing and lovely and tha

Hannah Singleton  14/08/2014

Was served by Jay who was very helpful and knew a lot about the product I wanted to purchase! Excellent customer service very friendly happy face as well which always adds to the experience!

j eyles 14/08/2014

Welcoming staff. Shona was helpful and friendly - listened to my comments

Sarah Brotherton 17/08/2014

Fab and friendly service by a guy named jay! Makes it so much better when you have friendly and approachable sales assistants! Very happy with my purchase :)

John Ramage 15/08/2014

Very good service. Thankyou.

Barbara Milligan 29/05/2014

I went into the store and asked for a pair of Skechers shoes but was told they weren't in stock in my size. The young lady suggested I tried on a similar pair in my size so that the ones I wanted could be ordered for me., Another sales assistant brought these, confirmed that the ones I wanted could be ordered and passed me to another assistant who took the order. Although I dealt with three people in the space of 10 minutes it was seamless and they couldn't have been nicer or more helpful if they tried. I'm a woman "of a certain age" who is very conscious of customer care (or the lack of it) and these three revived my faith in how good it can be. They probably won't remember me at all (the shop was busy) but while I was in the store I felt like a valued customer.

nicole thomson 30/05/2014

Alex 30/05/2014

Sarah was very helpful and gave great customer service.

SueJefferson 30/05/2014

Sarah served us and she was excellent - polite, efficient, friendly and professional.

Holly Davies 31/05/2014

Staff were friendly and helpful. They offered advice regarding my choices and had a good knowledge of the products. Thanks to Schuh and the assistant, Iain. A great shopping experience :)

Amy Baker  04/06/2014

All of the staff were really helpful and pleasant, was served mainly by a girl called Jd (I think) who had really good customer service and will definitely be back to buy shoes from there again :-)

Bridget Stalker 01/06/2014

We were served by Jodie and another young man (didnt get his name) both very helpful, polite and seemed happy to be at work. Plenty of staff in the shop, all very approachable - shop was really busy but also kept tidy. No sales pressure. Will always return for excellent choice.

Courtney 29/11/2013

Jade was very friendly and very helpful. definatly come back!

peter w devlin 07/12/2013

your staff were very helpful even knew the type of shoes just by looking at the ones on my feet. they were a happy group of staff well impressed and they were thanked for their helpfulness. a big thank you from me to your staff in the carlisle branch.

Nigel Carruthers 05/12/2013

Friedndly attentive staff made it worth while posting 5 star rating

Nichola Fawkes 01/06/2014

My server was Gizeh Birk, he was incredibly polite and helpful

Calum taylor 10/06/2014

Really friendly girls in store and very helpfull

Stevi 18/05/2014

I was in on Saturday, served by cat and she was very lovely to talk to and welcoming with great customer care skills!!

Terri Byrne  22/05/2014

Staff very helpful and pleasant, one problem: when I got my go-walks home one was slightly a different colour, I will return them tomorrow x

Melanie Reynolds 23/05/2014

Would just like to say that Sophie was really helpful I was buying sketchers for my husband and looking for trainers for myself . I didn't buy the trainers on that day but returned to the store the following week to purchase them, I was then served by Iain who was great, I had my grand daughter with me and he helped me look for trainers for her also. It's great to get good service, thank you. Melanie

Julie Gilligan 20/05/2014

We visited the store in Carlisle on 18th May to buy some trainers for our son. We bought some Converse in the end, helped by Iain - a really pleasant, friendly assistant who was very patient and relaxed when helping our son try on various shoes. Thanks

Carrie Hill 24/05/2014

Kelly McAulay 24/05/2014

Great service, thanks to Sarah R our assistant

Natalie Joyce  27/05/2014

I had to return some TOMS I had purchased at Christmas that were too big, the girl who served me was very helpful and I received excellent customer service. The assistants name was Sarah-R.

Stanley Ogden 16/08/2014

Excellent service, Shona was very friendly and two other members of staff offered to help while I was browsing. Quite pricey though, and the shoes I picked were just the least-bad ones I could find because I needed them. I'd like to see more interesting shoes but maybe I'm just kinda far out, I don't think my dream shoes exist... I feel like there used to be better choice at Schuh, or was that maybe because I was a child?

Alan Lowes 14/01/2014

Served by Edina who was extremely helpful and polite, she couldn't do enough to help. I also discussed my purchase with several other members of staff in the Carlisle store who were just as good and offered me useful feedback and advice. What a great team and a credit to the youth of today. Regards Alan Lowes

Pat Bailey 18/01/2014

Very helpful and courteous staff, will definitely visit store again and will recommend store to my friends. Best customer service received in a long time. Many thanks to the young lady who served me she was very pleasant I think her name was Sophie

Nicky Spry 26/06/2014

I was served by Alex - she was very helpful, friendly and attentive. This is the first time I have purchased in the Carlisle shop but I have browsed herer a couple of times - both times Alex assisted me and was very friendly and provided excellent service each time. I remembered it was the same person each time as she stood out because of the good service. She was also informative to make sure I knew collection/delivery timescales and returns policy.

rachael 24/06/2014

hi I was served by Alex in your Carlisle store today who was very smiley, bubbly and extremely helpful, nice to receive such lovely customer service!

Craig 28/06/2014

Service with a smile from the beautiful Lucie.

Chris Parvin 28/06/2014

Customer service by JD was superb. Shoes are very reasonably priced and assistance, although the shop was extremely busy, was consistent and caring from all staff members I spoke to.

Amy 29/06/2014

The person who served me, Jay, was lovely, he promptly asked me if I needed assistance when I came in looking lost and went and got 2 shoes for me to try on, he was helpful with suggestions and was very easy and fun to talk to. After trying both shoes on he gave some personal tips which helped a lot, and helped me decide which of the shoes to buy.

Tomasz Zasadzinski 28/06/2014

Today's shopping experience with Schuh was absolutely fantastic. Whole staff was extremely helpful and friendly. Sarah R. who assisted me today shared her opinions and thoughts which helped me to make the right choice. I'm happy with my purchase and I will definitely come back to Schuh store in Carlisle!

kimberley Barker 29/06/2014

Excellent shop and service. Served by Jay.

Shirley Wilkinson 30/06/2014

Excellent service Sarah & all girls really Really helpful & happy, it was a pleasure to shop, will deiffinately be back. Shirley Paige & Lewis

Jade 13/02/2014

Everyone was really nice and helpful especially Jade so thankyou for helping me get what I wanted

Simon Hewitt 15/02/2014

Excellent customer service received from Sarah R today. First time in your store and I will be back!

Janine Benham 21/02/2014

As soon as I entered the store I was approached to see if I needed any help, which at that time I didn't. The young man was very polite and keen to assist. When I did need some help I approached Jade who checked to see if the item I wanted was available in my size, unfortunately it wasn't but she offers to order it in. I turned her offer down as I live over 46 miles away to which she suggested to get it sent to my home. As we went through the ordering process we chated and had a good laugh. She made the whole process enjoyable. Also I want to applaud your delivery service. I was told that it would be about 3 working days, which was fine but I received it the very next morning. Amazing service from both Carlisle store and your delivery service. Will be recommending you to all my friends.

D Steel 22/02/2014

I bought a pair of shoes in your Carlisle Branch today and wanted to praise your staff and especially Sarah R who was very helpful.

ian 02/03/2014

We were in your store on Saturday 1st March.The staff member who helped us was called Iain. I had called in to the Carlisle store for a quick look with my wife and daughter. However, my wife being herself, spent what seemed to be an eternity trying on different converse products all the while Iain was being a lot more patient than i was. Eventually a pair was chosen and paid for and so far so good. Thanks again to Iain.

Penny Howe 31/03/2014

I recently bought a pair of converse trainers from the carlisle store. I was served by a friendly very helpful guy called Iain. He was pleasant and professional.

Angela Bennett 01/04/2014

Brilliant service, helpful, professional & friendly staff. Also the store is easy to browse, clean, bright and no clutter.

Hannah 03/04/2014

My assistant Sophie was very helpful

andrea large 03/04/2014

The ladies In store are always fabulous. They are patient and take time to understand my needs. Nothing is ever too much trouble and I always leave satisfied with just what I wanted. I just wish you guys had a rewards programme:) x

Ashly Allan  06/04/2014

Excellent customer service from JD & Lauren from the Carlisle store. Left the store a happy customer with my new Toms!

Andrew 02/04/2014

Very impressed with the friendly service I received today at the Carlisle branch, nothing was too much trouble and tried on a lot of shoes, service with a smile.

Maria Taylor 05/04/2014

Staff member very pleasant and patient, helpful and would definitely use this store again. Thank you

Mrs Caroline Stickels 10/05/2014

The staff were most attentive without being over-bearing, not an easy balance to get so very well done. A most enjoyable shopping experience, staff very well informed about their product range and so pleasent and helpful. What a pleasure to get good old-fashioned service with a smile. Thank you.

julie english 06/05/2014

Excellent service from Sophie....very helpful ??

Mrs caroline Robinson 16/05/2014

I found this sales assistant most helpful even went as far as to look for other styles as I was undecided she was just the best and I love my new trainers. The assistant was 016 Sophie, I will definatly be visiting again

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