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CARLISLE

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address/opening times

  • The Lanes Shopping Centre
  • 1 Grapes Lane Unit 33
  • Carlisle
  • CA3 8NH
  • 01228809555
Parking available
This weeks opening times
Thu 24th Apr 0900-1800
Fri 25th Apr 0900-1800
Sat 26th Apr 0900-1800
Sun 27th Apr1030-1630
       Next weeks opening times
Mon 28th Apr 1000-1700
Tue 29th Apr 0900-1800
Wed 30th Apr 0900-1800
Thu 1th May 0900-1800
Fri 2nd May 0900-1800
Sat 3rd May 0900-1800
Sun 4th May1030-1630
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local info

Located close to the borders of Scotland, Carlisle has been nicknamed the Border City! Today it is the main cultural, commercial and industrial centre for north Cumbria. The city centre is largely pedestrianised and The Lanes shopping centre is home to around 75 stores, including our very own store! The store also hosts a variety of styles from our schuh kids range!

what you say...

alex ryans 19/07/2013

Great customer service from ella very polite and helpful.

Andrea Scott 21/07/2013

Very busy store but the assistant was very helpful and did not rush my choice of shoes. Jade advised me on the properties of Toms and although the size 6 at the time,( mid shop on a very hot day) was a bit neat she assured me that they would 'relax' a little. She was right, they are a perfect fit. I will return as a customer as I had a very positive experience.

Claudia 22/07/2013

The staff were constantly asking me if I needed any assistance which was good. They always had a huge smile on their faces. The woman who served me in the end was lovely she spoke about her past experiences with Converse shoes and it made me feel very confident about the purchase I was about to make. The store was a bit cramped but I understand that it will be expanded very soon. Very pleased with my purchase too :) thank you Schuh Carlisle :):):):):):):):):)

Katherine 25/07/2013

The staff were very friendly and the service was great. We didn't have to wait at all before we were asked if we needed any help which was great and the staff were very friendly and helped me to decide which size and style would be best, overall I thought the Service was amazing and will happily be returning in the future for more purchases :)

Phil Kania 27/07/2013

Extremely efficient and pleasant.

adelle 28/07/2013

Ella was a lovely shop assistant.offered good advice to help me choose the right shoes for me.friendly and happy.polite and well mannered. previous sales assistant 2 weeks ago did make me feel pressured to decide if I wished to purchase there and then-however I was waiting until payday. Hence not purchasing them that day from her but did feel uncomfortable to say no.-I did not take her name unfortunately. Ella certainly made up for this previous visit to schuh Thankyou :)

Anna 02/08/2013

Overall I got the shoes I wanted, but I did have to wait a little while for someone to get the correct sized shoes that was the only fault

Nick Irwin 03/08/2013

A bright and well laid out store with knowledgeable and friendly staff. The shoes fit a treat and a very comfortable fir a day in the City

Richard Robson 01/08/2013

Wonderful service, many thanks!

Emma 04/08/2013

Just wanted to say I bought my first pair of vans yesterday and the girl that helped me 'Ella' was wonderful. Very helpful and nothing was too much trouble. Appreciated her advice and service from her and other staff in the store! Will be back in the future :)

Moira Allan 06/08/2013

Lovely fresh, bright modern shop. Great shopping experience with help from Sarah and Shona. Attended to very quickly and given good advice re Vans. Thanks!

stephen 02/08/2013

Ella served me and she was extremely helpful, kind and polite and made shopping at schuh easy. just hope all of your staff are as helpful as Ella was to me. Thanks Ella...

lisa seaton 07/10/2013

Nicole was a brilliant customer service rep, her workmate with the glasses on was equally as great! I popped in three times today and purchased twice and could not be happier! I am defiantly more inclined to shop in that store now rather than when i visit Glasgow.

lisa seaton 07/10/2013

Nicole was a brilliant customer service rep, her workmate with the glasses on was equally as great! I popped in three times today and purchased twice and could not be happier! I am defiantly more inclined to shop in that store now rather than when i visit Glasgow.

andrew w 07/10/2013

Josh was very helpful.

sylvia cripps 06/10/2013

this was the first time i have been in your store and the staff were amazing nothing was too much trouble they could not have been more helpful and i did not feel pressured by them and i did buy some shoes good team at carlisle

karen batty 14/09/2013

really good friendly service....Rachel explained everything really well

Abi Marston 14/09/2013

Absolutely amazing couldn't of help me in any other way great service. in store it was really bust but where apologetic for how busy and cramped it was. 5 stars, very happy costumers. :D

emma corlett 16/09/2013

I cant fault your Carlisle store one bit, the staff were really friendly and helpful. Ella helped size my little cousin and made sure the shoes fit properly. I will most defiantly will be going back :)

Elsa 16/09/2013

alex ryans 16/09/2013

Was a great help choosing the right socks to match my wellies good customer service and very polite

Tracey Kirsanow 17/09/2013

I am in my mid 40's and felt a bit uncomfortable when i entered the store as there were a lot of younger adults buying shoes here. As i entered the assistant informed me if i needed any help she was only to happy to oblige. I saw lots of shoes that i loved. I saw three pairs that i was interested in and the assistant helped me with my choice. I have since been back twice for shoes at this store because the assistants are so helpful and friendly.

C Fairgrieve 21/09/2013

Jade was extremely helpful and patient in my choosing my Vans. Hadn't been into the Carlisle store before - Newcastle was the nearest. Will be back again. Thanks.

Todd Vevers  03/09/2013

Enjoyed my visit today exspecially because off your sales assistant Rachael :020: employee number i think :) :)

Luke Patterson 03/09/2013

Good service, great product knowledge. Got shoe very fast.

Robbie Sisson 31/08/2013

Lucy was a wonderful helpful staff member. She catered to my needs very well. I will be back in the Carlisle store to buy more shoes from Lucy.

Lisa Watkinson 31/08/2013

Very happy with my new shoes - black and white vans authentics, great to find a wide selection and variety to choose from in the store. Quick and easy to purchase as well, lots of staff in store. The man who assisted me in my shoe purchase was Josh who was very friendly and attentive to my shoe - buying needs and possessed a vast amount of knowledge regarding the products. Nice guy.

Paula Ainsworth 02/09/2013

2 /09/ 213 Amazing shoes my first paire of cons all stars Chloe exseld her self with her customer services, i thought she went up and a bove her sales rool to asist me with my purchas.All so when i whent to the till Lucie very nice customer services as well very curtias I will visit your stores and recomend to frends

Alexa 01/09/2013

They were really quick in getting the shoe and really helpful throughout buying them! Really smiley and nice two!:)

Fiona Ritchie 10/09/2013

Lauren and Rachael both provided a very friendly and very helpful service! A pleasant shopping experience without the pushiness!!

charlotte jude 11/09/2013

very effeciant friendly and helpful i was served by Ella thankyou and i love my trainers they fit like a dream she helped me get the right size.

charlotte jude 11/09/2013

very effeciant friendly and helpful i was served by Ella thankyou and i love my trainers they fit like a dream she helped me get the right size.

charlotte jude 11/09/2013

very effeciant friendly and helpful i was served by Ella thankyou and i love my trainers they fit like a dream she helped me get the right size.

Debbie Allen 05/08/2013

A lovely girl called Jade served us and she gave excellent service best ive seen in a long time she is a credit to schuh.

Elizabeth Layton 11/08/2013

we had a lovely lady called sophie helping us choose trainers which would fit my brother extremely large feet. She was very helpful and friendly when entering the shop. She helped us choose the perfect trainer.

Irene Trotter 12/08/2013

Nice and very helpful plus quick. Couldn't ask for better service.

John Bisset-Bulloch 13/08/2013

Me and a friend went to the new Carlisle shop yesterday, I was returning a pair of shoes I bought on the internet and he was just browsing. I was allowed to return the shoes with no problems at all and bought a different pair too. The staff were awesome, speedy and very friendly. The girl who served me was fantastic, very attentive and patient when I was being a bit simple! I don't think a single member of staff didn't thank us or say bye on our way out. When we left the store both me and my friend commented on how great the staff were and how easy it had been.

satpal burns 13/08/2013

Best service I have had in a long time. Staff in the shop were friendly, very attentive and helpful. Item wasn't in store so we had arranged to have it delivered. We were kept posted on the order status via email and were very impressed when the shoes turned up the very next day ! Now that's how you do customer service properly. Very satisified customer.

Colin Bailey 09/08/2013

Order in store for home delivery, not in Stock at store. Received order in less than 24 hours. Excellent service

karen soars 30/10/2013

great service from Jade....very happy... :-))

Kate Jones 26/10/2013

I visited this store last Saturday and the staff were extremely helpful. They even found the colour shoe I wanted which isn't stocked but had been a cancelled order. I was there with my 2 children (5) and (7) years old the the staff were also excellent with them answering the numerous questions they seemed to think up about shoes. Thanks for your help Kate

Jack Birkett 28/10/2013

perfect service, extra quick and helpful!

david tallantire 03/11/2013

called in store yesterday and was served by Rachael a nice young lady chatty and helpful will visit store again

Cameron Davidson 03/11/2013

I visited twice in a week and had perfect service from Jade and Rachael. Rachael even went out of her way to find me a pair of shoes that were much better than the pair I picked out!

Neil Dickson 16/10/2013

Very friendly professional staff. I am pleased with the quality of the shoes I bought. Thanks.

Heidi Mawson 21/10/2013

Was served by sophie.she was helpful and cheerful. Will definitely look for her next time I'm in the shop.

Sarah Miller 20/10/2013

I have visited the store three times and have seen four different members of staff during these visits. I have been so impressed with the friendliness of the staff there, the are so helpful and it is a refreshing change to go into a shop where the service is so good. I have done and will be recommending Schuh shoe shop, Carlisle to others. Excellent

Sam 23/10/2013

Cant complain

Lesley Wood 31/10/2013

Exceptional service from assistant 012 Jade, extremely helpful & friendly, an asset to your company. Best service i've recieved in a long time .

Claire  18/08/2013

The store is relatively new in Carlisle and I went in with the idea of browsing. The store is very well laid out, clean and light. The staff were all very welcoming, approachable and helpful. I was served by Chloe who was able to get the trainers I wanted quickly and was open and friendly as we discussed the trainers. I couldn't fault the staff or store at Carlisle and will definitely be returning.

Jody Hayton 15/08/2013

Katie fitted my daughters first pair of converse, she was great with her (she's only 1) and I'm very delighted with her service, and the next time I go in to buy some shoes I will be looking for Katie to serve me. Thank you for the excellent service

Damon 15/08/2013

The staff were very friendly when I walked in. Asking if I needed help etc.. The woman who served me was very nice helping me pick the right shoes, she was very patient with me and was friendly and was always smiling. Great customer service.

kayleigh collins 17/08/2013

Catherine Nesbitt 24/08/2013

I visited the new store today to try on some sneakers. I really wasn't sure about my size or which to get as they were a totally new style to me. I was asked if I needed any help by a number of assistants who were all really helpful but an assistant called Ella ended up helping me when trying some on. She was really helpful and knew loads about the different styles. I was also asking about her own sneakers and she was kind enough to make a note of the types of sneakers I would like best if I want to look up others online. It was a really lovely experience and I ended up buying two pairs. Big thanks to Ella and everyone at Carlisle Schuh! :)

Melanie cole 24/08/2013

What a great time my family and myself had in your store .The girls that served me today Cat +Sophie were fantastic.there customer serves was outstanding .I will be telling all my friends to shop in your store ,I hope you will pass on my feed back to the girls that dealt with me today,and i will be back ,thanks to there great serves.

Elisha Cuthbert 24/08/2013

Ella the assistant was really helpful with choosing, measuring and fitting. she was dressed up as a school girl for back to school and she looked really good. she made back to school shopping easy!!! would shop at schuh in Carlisle again happily.

Liam Forrester 27/08/2013

Scuch is great Reserved my converse online and then went in store later today to receive them....this is a great idea....had really good customer service and there was a good atmosphere in the Carlisle store :)

Lucy Armstrong 30/08/2013

Lovely girl named Sarah served me and she was very helpful and kind, was quick at bringing my shoes out and shown me different possible colours in the shoe. Her assistance was very much appreciated :)

Lucy Howard 30/08/2013

Shopping for my daughter's school shoes in the Carlisle store this morning after struggling to find a sensible, practical, comfortable option for her in other shoe shops. We were helped by Jade and Rihanna and tried on a range of options, ending up with Dr Martens. Although black wasn't available in her size we ordered a pair for delivery within 2-3 days. It's an important decision - kids wear these shoes day in, day out for months - so it really helped that we could take our time and try on several pairs. Advice re. fitting was excellent. Both assistants were really friendly and helpful - will definitely return to the Carlisle store with my daughter in future. Thanks to Rihanna and Jade for all your help. Excellent.

lisa dent 31/08/2013

Ella helped my daughter and I get her first Converse. Ella provided an excellent, friendly and helpful service. She couldn't do enough for us. All the staff were very friendly and polite, always speaking as they passed by. Very refreshing, creating a positive environment.

Ydell Howson  29/08/2013

Very helpful shop assistant (Rhyanna), made buying quick and easy!

anthony jefferson 24/09/2013

Morwenna Johnston 21/09/2013

Had great help when I went in to buy my Dr. Martins.

Tomasz  02/10/2013

Sophie was really nice and helpful! I can't wait until next shopping in this branch!

Andi 03/10/2013

Very helpful and nice

Mary Morson 12/11/2013

Rhyanna was very helpful, friendly and a very good sales assistant. Lauren was also very friendly. Being a visitor to the UK this makes my visit more memorable and if I come back to Carlisle would go and see them just to say hello. Brilliant service. Keep it up.

Jodie Lorimer 12/11/2013

I recently purchased a pair of boots from Schuh in Carlisle. I was served by Jade who was very helpful and friendly. I have visited the Carlisle store on several occasions and have always found the staff very helpful.

TRACEY WALLS 20/11/2013

I visited the Schuh store in Carlisle the other day and was very impressed with the staff.The manager(I think) spoke to me first and gave me just the advice I needed she was most pleasant she then left me in the capable hands of one of the sales advisors who was also most pleasant and very helpful when I needed to place an order.The girls are a credit to the store and hope you will give them a pat on the back.When I returned to pick up my order, which was very quick the girls were also helpful and pleasant.Brilliant customer service. . . .Thank you.

Penny Howe 31/03/2014

I recently bought a pair of converse trainers from the carlisle store. I was served by a friendly very helpful guy called Iain. He was pleasant and professional.

Hannah 03/04/2014

My assistant Sophie was very helpful

Angela Bennett 01/04/2014

Brilliant service, helpful, professional & friendly staff. Also the store is easy to browse, clean, bright and no clutter.

Andrew 02/04/2014

Very impressed with the friendly service I received today at the Carlisle branch, nothing was too much trouble and tried on a lot of shoes, service with a smile.

Maria Taylor 05/04/2014

Staff member very pleasant and patient, helpful and would definitely use this store again. Thank you

andrea large 03/04/2014

The ladies In store are always fabulous. They are patient and take time to understand my needs. Nothing is ever too much trouble and I always leave satisfied with just what I wanted. I just wish you guys had a rewards programme:) x

Ashly Allan  06/04/2014

Excellent customer service from JD & Lauren from the Carlisle store. Left the store a happy customer with my new Toms!

Dominic Wall 12/04/2014

Excellant service in store, best service i've had in Schuh, got everything I wanted, assistant (Humza?) was very helpful and met my every need. Will be returning.

mrecaroline@gmail.com 12/04/2014

Excellent service again in the Carlisle store. They are so friendly but not OTT or false. You don't get service like that anywhere else in the town. Both JD and Edina helped me today with my purchase.

Kathryn Martindale 16/04/2014

always ready to help.I have been in the shop many times and they are always willing to help the service is very good.It was Sophie how served me this time and I'm sure to be back again for more shoes.

Sian Dixon 16/04/2014

What fabulous polite and helpful staff. Theyre helpful without being "pushy" or trying to "press" a sale . Im impressed!!

Sloan 17/04/2014

I was served by humza who was excellent and very helpful and who come across very nice, I would like to thank him for being very perlite and extremely helpful.

Jake Watson 20/04/2014

Very pleased with service, will shop in store again.

Megan 27/01/2014

Absolutely amazing today don't remember the lads name unfortunately but I wasn't the easiest customer of the day picking new shoes and he was a wonderful help running off back and to get my shoes very pleased :)

Sara Seabrook 11/02/2014

Fast, efficient service. The assistant was lovely and friendly and my visit enjoyable and would definitely return based on her lasting impression :-)

Sandra Jackson 11/02/2014

So helpfull on every visit, Got my shoes through the search option which is great, The sales team on the phone were also outstanding. Fantastic customer service.

Ashly Allan 13/02/2014

Excellent customer service from Sophie! Successfully changed my uggs bought off the Internet for a smaller size in store, also bought two other items! Helped me with sizes and explained different sizes of footwear! Even communicated well with a member of staff on shop floor aswell getting advice from each other for me! Great team effort! Happy customer! Thanks

Jade 13/02/2014

Everyone was really nice and helpful especially Jade so thankyou for helping me get what I wanted

Simon Hewitt 15/02/2014

Excellent customer service received from Sarah R today. First time in your store and I will be back!

Janine Benham 21/02/2014

As soon as I entered the store I was approached to see if I needed any help, which at that time I didn't. The young man was very polite and keen to assist. When I did need some help I approached Jade who checked to see if the item I wanted was available in my size, unfortunately it wasn't but she offers to order it in. I turned her offer down as I live over 46 miles away to which she suggested to get it sent to my home. As we went through the ordering process we chated and had a good laugh. She made the whole process enjoyable. Also I want to applaud your delivery service. I was told that it would be about 3 working days, which was fine but I received it the very next morning. Amazing service from both Carlisle store and your delivery service. Will be recommending you to all my friends.

Natalie 22/04/2014

All staff were really helpful, friendly and gave me advice as i was unsure on which shoe to go for. Kim served me and was really patient and helpful, they found my size even though they thought they didnt have it. Love my new converse thanks!

Winnie 22/04/2014

Humza (sales assistant) was very helpful and has a sunny disposition that made me feel entirely comfortable. I wouldn't normally shop in Schuh as I am not in the age bracket your stock has in mind :-) Many thanks w

D Steel 22/02/2014

I bought a pair of shoes in your Carlisle Branch today and wanted to praise your staff and especially Sarah R who was very helpful.

ian 02/03/2014

We were in your store on Saturday 1st March.The staff member who helped us was called Iain. I had called in to the Carlisle store for a quick look with my wife and daughter. However, my wife being herself, spent what seemed to be an eternity trying on different converse products all the while Iain was being a lot more patient than i was. Eventually a pair was chosen and paid for and so far so good. Thanks again to Iain.

Darren Illingworth 09/03/2014

Just wanted to say a big thank you to Iain at your carlisle store. He provided a brilliant service and made me feel like a valued customer, even though I tried on various sizes and styles, when the store was clearly busy. Thanks again

Chevonne  17/03/2014

A girl named Sophie was very polite and helpful! I found just what I was looking for! Will defiantly be back! Big thumbs up!

Courtney 29/11/2013

Jade was very friendly and very helpful. definatly come back!

Laura Barry  23/03/2014

Service really good and fast Sarah who served us was very good and very friendly, have really good service

Adam Baxter 27/03/2014

Friendly, speedy service. Excellent experience! Thank you.

Stacey Marshall 27/03/2014

Alan Lowes 14/01/2014

Served by Edina who was extremely helpful and polite, she couldn't do enough to help. I also discussed my purchase with several other members of staff in the Carlisle store who were just as good and offered me useful feedback and advice. What a great team and a credit to the youth of today. Regards Alan Lowes

Pat Bailey 18/01/2014

Very helpful and courteous staff, will definitely visit store again and will recommend store to my friends. Best customer service received in a long time. Many thanks to the young lady who served me she was very pleasant I think her name was Sophie

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