what you say...
steve fox 02/08/2012
Despite beng really busy, the staff were kind, patient and efficient - well done them.
Beth Pyle 09/08/2012
Very good choice of shoes with a wide range of sizes instock and available. Nice, friendly staff who are willing to help and an intriguing front window which immediately draws buyers in.
Andrew Banks 09/08/2012
Great service, staff were around to help quickly and were friendly, store clean with good music playing.
Friendly knowledgable staff. A pleasure to deal with. Highly recommended
Liam Wells 04/09/2012
I found a pair of sketchers I liked the look of, asked for the correct size, which was un-available, so the store worker brought me the next size up. We found it was too big but the guy told me how I can order direct from store and get it delivered in shop or to me direct. All in all slight disappointment that they didn't have my size but excellent recovery on telling me how I can quickest get them
Adrian Diment 06/09/2012
The cashier Kirstie was very pleasant and very helpfull made it a easy and pleasant transaction thank you will be back again
Ella Rickard 26/08/2012
Tyler Rainford was very willing to help and assist me with my purchase. He was very polite and engaging to talk to.
Alan Smith 07/09/2012
Great service, staff great & used the delivey service for the shoes that they did not have. They arrived the next day. Have used that service 3 times now & same result, next day delivery
Great customer service. They guy who assisted me (Robb) was really helpful! Wasn't pushy when i said i wanted to leave and think about it, and remembered me when i came back in and helped me out again!
Served by Jay who was equally helpful!
Work in retail myself so know its nice to get good feedback, both were really helpful :D
Pauline Harris 11/09/2012
Excellent customer service.
Really nice people lots of choice of shoes, workers quick and helpful to get the shoes you wanted with a short sit, brilliant service
Excellent service this morning (15/9/12) from Scott - polite, friendly, helpful. Also another assistant (Kirsty?) was very friendly. I'd kinda forgotten what a good retail experience can be. Thankyou.
Shannon Philpott 16/09/2012
Brilliant service from both Megan and the manageress, spent lots of money and will definatley be back for more. :)
Sue Vaughan 17/09/2012
Love boots and the salesman was very helpful and friendly. Would definitely shop there again.
Linda Kennedy 22/09/2012
Excellent service as usual. All staff are attentive but not pushy which is what customers want. Jay who served me was polite and friendly, explained the returns policy to me, saying to wear the shoes around the house first and if they were not right to return them. I'm not really a fan of fashion shoe shops but Schuh has changed my mind and the returns policy makes it a much more pleasant place to shop knowing if you do miss buy its not going to be difficult to change them. Thank you and well done to all the Exeter staff, as both my daughter and I both enjoy spending our shoe money in your store. Many thanks.
John Parker 28/09/2012
Served by Jay
Very friendly, helpful & attentive.
Made the difference between buying a SCHUH and not elsewhere.
Excellent customer service, a credit to your company.
Not often these days staff exceed expectation - Jay did exactly that, thank you.
Caroline Berry 08/10/2012
Boyh Sarah and Jay were very frendly and helpful. This is the only shop I regularly shop at for my shoes.
g williams ward 21/09/2012
myself and my wife wanted to email you as we want to say a big thanku to all staff at your exeter store the staff were so friendly and helpful.After some time shopping that day,(tired and hungry) we were greeted with smiles and actually allowed to look for a minute or two before(unlike a lot of stores you get pounced on which is very uncomfortable)being asked if we needed any help at all.They were very prompt with getting shoes for us and helping so many other people as it was very busy and all still had smiles on faces.we came away with 3 pairs in the end,one pair was a good sell from an assistant.so just to say well done to all i am in customer services myself sometimes it can be trying but no one seemed fazed at all thanku. other reciept 099022044390 1st sept 2012
Sophia long 28/09/2012
Fantastic service laura was helpful and friendly throughout love my vans!!!! Will definately return to such a friendly enviourment
mrs Hedges 01/10/2012
Exeter is a very small always very busy store. Recently there on a busy saturday afternoon the staff were run off there feet but still managed to be helpful.One in particular was the young lady that served us Emmeline who was very helpful and sweet and who gave us the impression that nothing was too much trouble. Well done to her!!!
Philippa Hathaway 05/10/2012
I was in store last night for the student lock in to buy some Ugg boots and was served by someone I think was called Tyler. He was very helpful and even though I was a pain, I couldn't decide what Uggs I wanted, and it was extremely busy, he took the time to make sure I got exactly what I wanted. He was also really cheery and friendly despite the busy and perhaps stressful situation. His customer service was awesome and he's a credit to your store.
Alan and Mandy Strawson 13/10/2012
Your staff were attentive but not intrusive, very helpful, friendly and chatty. They were young people, but didnt seem to be in any way uncomfortable serving customers who are a little older and made us feel valued and welcome. I really cant remember when buying shoes was such a pleasure and I will look in your shops first in future. My Husband and I both bought shoes . I tried on some boots but wasnt sure , but have decided to buy them via your website. However I would not have bought them if your staff in your Exeter branch had not been such a delight.
Your management seems to be getting things right.
Well done and many thanks
Yasmin Brooks 18/10/2012
All staff was really kind and friendly.
Amanda Gillman 14/10/2012
Excellent service helpful and informative staff.
Joanne Payne 31/10/2012
Very informative and friendly store staff ensured that I was happy with my purchase. Till staff were also very friendly.
Heather landers 02/11/2012
The sales girl was excellent. Very polite and incredibly helpful despite me being unable to make a decision. She is a credit to the company. Her name was Lottie.
Mrs Fay Morgan 02/11/2012
Your assistant Beth was excellent, Very friendly and nothing was too much for her.
The cashier Peach was very pleasent too.
I dont usually leave feedback but was looked after very well in the exeter store.
Amanda Boneham 19/11/2012
I was served by a young lady called Hayley, she served me with a smile and showed interest getting me a variety of styles for me to try and she was very helpful. Even though I was probably her 10th customer that day, I felt nothing was to much to ask what a delight.
Unfortunatley the styleI I did choose were not right and I swapped them on the monday for a another shoe, the young man Jay was also very polite and helpful.
I will now return to schuh before I go any where else for my next pair of shoes. service was 10/10
Regards a happy customer. Exeter
Katie Marshall 30/10/2012
I just wanted to say that your store in Exeter gives excellent customer service! I had a faulty pair of shoes and there was no issue in exchanging them. The manager and the red haired girl were very friendly( sorry I didn't get their names) and Jay the chap behind the counter was also friendly and cheerful. I will defiantly be shopping here again. Great job guys!!!
Debbie Johnson 07/11/2012
The staff in your Exeter store were excellent, very helpful - nothing was too much trouble. In particular Scott who served my 12 year old with new vans, he changed laces for her and made her shopping experience really good. Scott is a real asset to your store and I will recommend Schuh to all my friends!
Esther Allen 14/11/2012
Friendly, helpful staff
Teresa Ashford 30/11/2012
The assistant we had was called Maddie. She was very helpful and patient. My son has autism so does not make decisions easily or quickly. Thank you
Tina Davies 29/11/2012
Really helpful staff in the store. they didn't have what I wished to purchase but ordered it for me in the store so I didn't have to do it when I got home as so many places tell you too. I was very impressed by my experience. Many thanks
John Carlyon 29/11/2012
very helpful, nothing too much trouble, very pleasant assistant
Despite the store being very very busy, I was served quickly and both the person who got the shoes and the person who served me at the till were helpful and friendly. I've not shopped in Schuh before, but I will again due to the staff. My thanks to them.
Sara Traynor 31/12/2012
The customer service in the Exeter store today was exemplary. I was served by several people, all of whom were attentive, chatty, "real" and it was a pleasure. (Especially so soon after Christmas I was feeling a bit jaded, and I wasn't even working!). I don't know the first person's name, but he had just had his 18th birthday and was so unexpectedly nice and chatty (compared to low customer service standards I've experienced elsewhere) whilst I tried on some flowery DMs in the sale. I was also served by Owain when some Converse caught my eye on my way out. The shop was also about to shut but no-one made me feel hurried. I have got to say that you are obviously doing a great job with your customer service training and recruitment of people - you seem to select and train people who are genuinely great at customer service. I don't normally give feedback, but the service was so good that I wanted to go out of my way to let you know how great your Exeter store is! I'll be back in tomorrow to try on some boots that I saw on the way out (for the second time!) Happy Christmas and Happy New Year!
I didn't know what I was looking for specifically when I went in the store, but the help I received was patient, friendly, and made me feel comfortable I wasn't pushed anything I didn't want. I now have a pair of shoes that I really like, for less than I was expecting to spend.
The whole staff was amazing, but the person who assisted me (Rob), should be singled out for being particularly exceptional.
I'll definitely be returning.
Mrs Maria Gorrara 25/07/2013
Shopping for Converse pumps was made easy and extremely pleasant. The friendly, professional sales girl (Sarah) ordered the size I needed as it was not available in store, took payment and my address details with precision. She demonstrated good listening skills so I did not have to repeat any of my details to her.
The size I needed was delivered free to my home by Royal Mail within 43 hours. Excellent communication throughout by test and e-mail. I am very impressed and happy with the service I received.
I think, in all, my shoe shopping experience was Schuhperb!!!
My fiance received excellent service when taking back a pair of timberland boots that had started to fall apart after 3 months, staff could not have been more helpful, they were very polite and my fiance left a very satisfied customer!
Mr John Moody 25/07/2013
I was served by Nichola who was very good in helping me to choose the right size. As the shop did not have my size she arranged for a pair to be sent direct to me at home. The delivery only to 2 days.
Faye Edlin 27/07/2013
I just wanted to say how fantastic the staff are at the Exeter store. I recently had an operation on my feet and when I went in to look at some post op shoes the staff member could not have been more helpful than she was. I was looked after and she asked me alsorts of questions about what I had done and recommended my extremely comfy shoes that I now wear all the time.
I then went in today to swap some boots for some wedges, again the staff member was so helpful. Her and the manager even went above and beyond for me as there was a pair of shoes I wanted but were not in the store so the staff member looked at the other stores and found a pair in Plymouth. The manager then phoned customer services to reserve the shoes for me and they phoned me to place the order.
I cannot think of anywhere else that would do that, and take pleasure in helping customers. All the staff are are so helpful and cheery, which makes you as a customer feel happy (even happier when you find a pair of shoes). I do not like having to go elsewhere for shoes as I know I will not get the same level of customer service.
I really think several other shoe shops have a lot to learn from Schuh! Keep up the good work.
Samantha Mannion 30/07/2013
Hi there, just wanted to say a huge thanks to your staff member Tyler at your exeter store. Went in today and he was nothing but helpful, was about when i was uummmming and aahhing over various shoes, was polite, chatty and actually listened and answered all my questions! It has really restored my faith in customer service.....i even brought some shoes! Cheers again and i definitely think he should be given a certificate or something!
Kayleigh Arnold 23/01/2013
I visited your Exeter store yesterday to purchase some shoes for my birthday. I was shopping with my Brother and 3 year old Son. Most shops see me coming with the pram and we are greeted with hostility. However from the moment we entered your store we felt welcome. In particular I would like to praise Sarah. She truly is what customer service is all about! She not only helped us with every detail of our requests, but kept my Son thoroughly entertained and amused. This goes above and beyond the service I am use to.
Please can you make sure this praise goes back to her as she is an asset to your company. Due to Sarah we will return again for all our shoe needs.
Many Many Thanks
Kayleigh, Alex and Jack
Kirsty Dean 25/01/2013
My size wasn't in store so they ordered and arranged delivery for next day. They arrived today perfect :) Thanks very much.... great customer service always love visiting the store :)
emily hughes 03/02/2013
lovely boots great with everything
Sarah Mathys 23/06/2013
Best service we've had in a long time!
Friendly staff, great fitting service for kids.
mrs claire raddon 23/06/2013
all good and very helpful
Really excellent service all round, especially from Jay on the till. He was lovely and very helpful.
Liz Higgins 06/10/2013
Had an excellent visit to the store was welcomed by an lovely member of staff who was willing to help me however he could. Also Chelsea an fantasic member of staff helped me with sizing and nothing was a problem for her :)
Excellent will be returning
Willem was wonderful. Really helpful. Brought 2 different sizes for me to compare .asked how my day was and was naturally friendly and very efficient . Another colleague in the store joined in one conversation & I felt really welcomed and cared for . I had been to quite a few other shoe shops that day but you had the product and excellent service. I shall return next time :)
Sam and Ash were very friendly and helpful! :D everything was very efficient, even though the store was very busy! thanks guys :D
nicola perrott 12/10/2013
FANBLimminTASTIC......the manager, Nichola, in your Exeter store is amazing. She was so helpful to me today, as was Becci......I am a woman and I love shoes. I have 3 daughters who also love shoes. Unfortunately I am not a lottery winner so we cannot buy as many pairs as we would like, but whenever we do buy shoes, we go to your store.The customer service is always excellent and I would like to particularly commend Nichola and also Becci....thank you!
Holly Fathi 31/08/2013
I must comment on the outstanding service by an employee in the Exeter store - his name was Tyler. He went to great lengths to help and make sure I found the perfect shoes with genuine interest and patience. A true ambassador for Schuh.
Michael Cornwell 20/07/2013
Quick efficient service although very busy, offered similar alternatives if interested. I then went to till and quick moving queue. All staff keen to assist, pleasant courteous staff throughout. Well done a change to get real service.
Amazing. Went into the store and the ladies there were absolutely wonderful helping me find the right pair of shoes even though I had chosen the completely wrong time of the year - end of Winter season - to find a new pair of boots. They ordered me the size I wanted and chose the express delivery option, meaning it would arrive on the Thursday ( this was after 4 pm on the Tuesday). It is now 4:30 on the Wednesday afternoon and I am wearing my new, beautiful Schuh boots. Cannot fault the in-store customer service or the speed and quality of delivery.
Aine Moore-McCormack 17/04/2013
Excellent service and staff follow up on my queries. Overall a great shopping experience and customer care, Thanks schuh.
Mrs Marilyn Pugh 03/05/2013
The overall service my daughter and i received at the Exeter store was exceptional and put every other store we visited that day to shame especially some of the bigger well known brands.
From the minute we were showing an interest in the well displayed merchandise, we were approached in a friendly manner and offered assistance and advice. We were then introduced to an assistant, Scott, who went out of his way to fetch us all the shoes we required, including offering advice and not hovering over us in in an obtrusive manner, and believe me we were not easy to please as we didn't really know what we wanted. No offence was taken when we left the store without making any purchases, only a friendly smile and manner of any staff member around.
I returned to the store some four hours or so later only to be remembered by a senior member of staff and a friendly quip. Again i was introduced to a member of staff who quickly fetched my final purchase and showed me to the payment desk personally.
Again i was served in a friendly and not overbearing manner
Mr R Standfield 09/05/2013
Found the shop clean and tidy and the assistants very helpful.Thank you very much
chloe Watson 26/08/2013
Callum served me and he was so polite and was not too pushy and nothing was too much trouble. I will definitely be going back to the shop again. Other shops are very pushy and not very interested in your choice of shoes. Callum was very knowledgeable about the shoes you sell. He is an asset to your company. Thank you
WOW! i have not experienced customer services on this level for quite some time, and this is coming from ALL staff at the store!
i went into the Exeter store a week ago, and was help by two staff members, gave me a lot of information regarding the shoes i was after. unfortunately i did not purchase the shoes at the store, but rather online. when they arrived, they didn't seem quite right, so went back to the Exeter store and asked some questions - i had three people helping me, smiles on faces, and i got the information i needed - i purchased some accessories while there, and will now make this store my 1st stop for shoes!
on these two trips i only spent a minimal amount, but walked out of the shop on each occasion as if i spent thousands!! more will be spent in the future!
any mediocre customer services is hard to find these days, let alone outstanding!! Well done - please pass these comments onto your regional manager, as something is going right at this store!
Cherri Incles 21/02/2013
Excellent experience visiting the store. The staff were really helpful and patient while my daughter tried several pairs of shoes on. Served by Scott who was very friendly. Will definitely visit the store again.
A lovely looking chap called Scott helped me with my needs. He should be praised for his service. A pleasant experience in your store.
barbara stoyel 12/12/2012
Excellent service received from all staff from walking through the door
lee dexter 29/09/2013
I was well treated and exceptional service by a lady called natalie! Will to exeter store again.
lee dexter 29/09/2013
I was well treated and exceptional service by a lady called natalie! Will visit to exeter store again.
Karen Stephenson 29/09/2013
Really impressed - from the greeting at the door to the thank you and goodbye on the way out . Very helpful staff - nothing was too much trouble and no pressure to buy (just helpful suggestions and opinions).
Yvonne Kingdom 30/06/2013
We came on a shopping trip to Exeter on Saturday 29/06/13 from the Plymouth area as we prefer Exeter anyway.
I was after some walking shoes to wear whilst abroad in Majorca next week and comfort was the ultimate criteria for me.
Despite the store being ultra busy and congested the staff were extremely helpful, pleasant, efficient and effective. This was my first visit in a 'Schuh' store and will not be my last.
I was served by Stephanie (44) who was exceptional and very, very knowledgeable and extremely gracious and friendly.
The cashier was also very good (49), Mollie, ( according to my receipt).
We are all so quick to moan about poor service and especially the younger ones we seem to give them a lot of stick about bad manners etc., but the powers that be should take note that you appear to have a good happy bunch at Exeter and should be very proud.
SO THANKYOU....from a genuine shopper. Yvonne Kingdom
gordon young 07/03/2013
excellent service,size not available in shop sat lunch time,store ordered them and they were delivered to work by8:40am monday morning.
Nick Keen 21/04/2013
Excellent choice, good price and very helpful cheery staff! Cant fault it
Sandra Wood 24/04/2013
Helped by both Scott and Sam during my visit. They were both very efficient, friendly and curteous while serving and juggling a lot of customers.
Graham Hendry 26/04/2013
Have shopped in same store before. Always found staff very helpful and very willing to get stock from the storeroom so one can choose from a good selection. The lad who served me yesterday was very helpful indeed and could not have been more helpful. Keep uo the good work. Altogether a very good shopping experience.
Fast and friendly
Linda Kennedy 29/12/2012
As always excellent service which keeps me coming back for more. All the staff are very friendly and helpful but not in a way that makes me want to say "Bugger off and leave me alone". I would recommend the Exeter Schuh store and Schuh online as both offer amazing service and work well along side each other. I have used your exchange service and there is never any questions or difficulties and nothing is ever a problem for the Exeter team. Scott and India, Leah and Alec are the most recent staff who have helped me in store. Keep up the good work your all lovely :D
Emmeline was just brilliant in handling our 6 year old ... Fab service ... We will be back!
Darryl Mcaleer 16/11/2013
Staff where very friendly, the range of shoes was to my liking!! I liked the variety that was available to me
Samson roberts 22/11/2013
Very good service the staff where polite. They where very willing to help as I have very large feet so not all shoes fit. The shoes where a bit pricy but I am a student! I will defiantly shop there again.
Philip Brown 31/03/2014
Great attentive and friendly service in store by several happy and engaging staff on what was a very busy Saturday afternoon. Unfortunately the size of shoe I selected was not in store, but hey! no problem, "we can deliver your size to wherever you want by express carrier - even though its a Saturday afternoon you should get them on Monday" - simple!" And that is exactly what happened - my order arrived first thing on Monday morning (today), and there was no additional charge for this. An excellent retail experience in every way. A real pity this is not more common elsewhere in the 'high street'
Matthew Drinnan 28/03/2014
I just wanted to write and leave a comment concerning the service I have just received within the Exeter store. I have purchased many shoes within my life time for differing retail stores within the UK.
I also understand that when an item is mass produced there will always be a percentage of which will be below the quality, personally my shoes last me just over a year, however this time I purchased the shoes and within just over 6 months the sole split today while walking in the rain, arghhh wet sock :-/
Now having worked in retail before I understand that by me not having a receipt there would be nothing could or would be done, so i resigned myself to purchasing another pair. However the service i received in store i have never experienced before and if i am honest i was shocked.
I was served by Hannah and upon telling her my story she advised that they maybe able to do something. I explained that i did not have my receipt to which she replied " No problem we can transaction search providing you have your card you paid on"
Within a matter of seconds, the transaction was found and the exchanged completed. Utterly amazing, that not only did Hannah want to help me, but to suggest an exchange and also the swiftness of the exchange. I am also very impressed with her and the manager for allowing this to happen. What a great team they have and also that each member seems to be empowered to "do what is right for the customer" is how a company should be, so i duff my hat to Hannah and i also duff my hat to the company and to whoever allowed the policy of transaction search refunds.
Thank you for taking the time to read this
Donna Wingfield 07/05/2014
Your staff were extremely helpful and polite. Well done and thank you. It was great to be able to to order in-store and have the shoes delivered to my home. Excellent customer service all round.
To Whom it may concern,
I was in your Exeter store today, and was served by a delightful young lady, named Beth. Her services today were over an beyond those usually encountered in your stores.
I am writing to make sure that she is thanked on my behalf.
michelle harrison 23/06/2014
Everyone was really helpful, friendly and polite - and didn't mind going back for different sizes - many thanks
Lucy meecham 02/06/2014
Excellent service, very friendly and helpful sales assistant
Thom Wood 17/04/2014
Lianne (038) was a great help. Polite, friendly and extremely quick service. 10/10
Sarah:014 was very good and helped me so much.Having had several toe ops and a broken ankle she showed sympathy and knowledge and steered me to the right foot wear. Thank you. I'll be back!
Awesome, it's fast delivery I've seen.
Awesome, it's fast delivery I've seen.
Angie Dale 06/06/2014
great service as usual with friendly and welcoming staff.
Amazing service from this company.. Fast delivery and great friendly customer service ..pleasure doing business ,thank you
robert carter 07/06/2014
most employees in shops are always moody but not in schuh. I went in there to buy some shoes and I felt really welcome, all the employees were so friendly especially this one employee she was so nice, funny and beautiful she was smaller than me but she made me want to stay. THANK YOU everyone for being so nice. I hope to go back soon again. I think all you employees should move down to the Truro Schuh because your so much nicer than them. (if you don't remember me here is something that should jog your memory, I am studying engineering at college).
Abigail Cox 25/01/2014
Unlike many other shoe shops, the assistant was friendly, helpful and patient while I tried on multiple pairs of shoes and took forever to make a decision!
All in all, a great purchase and experience.
Thank you, Schuh!
Val Horne 25/01/2014
This will be the first time I have ever left feedback from a shop purchase but when my daughter and I walked into your store in exeter today looking for school shoes (about the 6th shoe shop and yes I was very stressed at this point) I was greated by an exceptionally well manored and extremely helpful young man (Karl I think his name was) and was very pleasantly surprised just how helpfull and kind this young boy was considering just how busy the shop was he was so good helping my daughter get a school shoe I left the shop extremely happy I had a very nice pair of shoes that my daughter and I actually agreed on and that the service was exceptional . Thank you very much
I was greeted as soon as I entered the store by a very polite sales assistant.I knew which item I wanted and he took me straight to them.A very quick and easy purchase and as I was leaving a second member of staff took time to thank me for my purchase and to say goodbye which was execellent .And made me feel a valued customer.great shop and even better staff
DAVID WOOD 03/02/2014
My assistant Jay was most helpful and understanding of my customer needs. He showed me great passion and commitment in helping me to find the product that I wanted. I left the store wanting to come back again and would most recommend the friendly store to all of my friends
lauren matthews 22/04/2014
I came in today and brought the new nike thea's.
The staff in this store are amazing help and don't make us wait long.
I am so pleased I brought these shoes, they are the most comfiest shoes I own so far
thank you for your help!
Caroline Knight 28/04/2014
Extremely happy with such promp delivery . Thankyou .
daisy self 21/02/2014
Louise in your Exeter shop was amazing! Really helpful and smiley! I needed shoes for a party and they were out of stock in the shop, she got other shoes for me to try on and ordered them for me! It was so effortless! Amazing service from her! Would definitely recommend!
Michele Broadbent 02/03/2014
This was my first experience of shopping at schuh and I have to say, we will definitely be coming back.
On entry we were greeted by a friendly associate and swiftly helped. We were then handed over to another sales associate (Callum) who found the shoes we were interested in and we found him to be extremely helpful and patient whilst my daughter took her general amount of time to make up her mind! All the while, he didn't rush us and was very sweet and kind to her. He offered plenty of reassurance on how they looked, which put her mind at ease, far more than her old mum could!
He chatted and found out she was a student and because she had her student card, he was able to offer her some discount, which pleased her no end.
All in all a very positive and friendly shopping experience.
Thank you, we will be revisiting when we have some money!
Michele & Florence Broadbent
Would like to thank the lovely girl who served me in your store, her service was that good I came back in to buy another pair the same day! Her name was louise I believe! She was so nice and so funny! She really made the effort of trying on shoes easy! Its nice to go into shops with such positive smiley faces The gent who was in charge was also helpful! So happy with both my purchases! Thank you Exeter!
Emma flaherty 24/05/2014
Cashier 064 karlis in you Exeter store was one of the nicest people I've ever been served by. I am a retail manager myself and people are always quick to complain but never take the time to leave positive feedback. He was so friendly and polite and went out of his way to help my husband and I with our choices. He was very patient and nothing seemed too much trouble. I just hope that someone takes the time to read this and give him the praise he deserves. He is a credit to your Exeter store and I would employ him in my shop tomorrow.
Adrian Fox 09/07/2014
Good service and very polite.
Lynn Reynolds 16/07/2014
What an asset 010 Rob is to your company, patience, sense of humour and undivided helpfulness to 2 middle aged undecided women. His patience was rewarded with the sale 4 of pairs of shoes between us. Thank you Rob I am sure other customers will enjoy your enthusiasm and helpfulness
Gemma Richardson 19/07/2014
Louise was absolutely amazing with my 4 year old son - kept his attention pretending to be dinosaurs while he tried on 4 pairs of shoes !! All staff really smiley and friendly will definitely be back !!
Naomi Brunt 11/01/2014
Went into the shop today (11.01.14) just to have a look and was helped by an awesome girl who couldn't have been more helpful and knowledgeable. Her name was Mollie (049) and she made shopping a pleasure. All of the staff in the shop are always really helpful and friendly, and that was true today as well. Thank you for providing great service and great shoes - I bought two pairs!
I was served by sales rep063, called Jack. An I have never met. Nicer sales consulatant. He was so genuine, and honestly friendly. He really helped, and wasn't bothered by my awkward feet size, having to go to the stock room a few times over to find the right size for me. Very helpful. And the shoes were perfect!! Thank you. Was then served on the till by 007 sam. Also very friendly and chatty.
Brilliant visit to Schubert, am sure to be back soon!!!