what you say...
Roslyn Lindsay 12/06/2013
The assistant Clare, who served us, couldn't have been more helpful. Staff were lovely and made the whole shopping experience a good one.
Eric Hepburn 13/06/2013
The staff were very courteous straight from entering the store and very helpful in assisting me during the trying on and purchasing period. Nice clean and well presented shop.
Mr Alasdair Vincent 12/06/2013
I WAS VERY IMPRESSED WITH THE SERVICE I RECEIVED AT THE GLASGOW BRAEHEAD STORE TODAY.THE TWO FEMALE ASSISTANTS WERE BOTH FRIENDLY AND HELPFUL, IN PARTICULAR EMILY. ASSISTANT O27 WHO WAS VERY FRIENDLY AND HELPFUL TO US WHEN WE WERE CHOOSING SHOES FOR MY DAUGHTER. SHE GAVE US THE PERSONAL TOUCH WHICH IS NOT SO OFTEN FOUND NOWADAYS. THIS WAS A WONDERFUL SHOPPING EXPERIENCE AND FIRST CLASS SERVICE FROM A CHARMING YOUNG LADY. I WOULD NOT HESITATE IN VISITING THIS STORE AGAIN FOR FUTURE PURCHASES.
Avril Priestley 21/06/2013
Very helpful, pleasant staff. Nothing too much trouble. Have purchased from this store on many occasions and I'm always impressed with the service.
Emma Harvey 08/10/2012
have yet to be in a schuh store where the staff aren't incredible! Found what I was looking for straight away and staff were very helpful, especially Pamela!
Catherine Smith 08/10/2012
Very good shopping experence. Steven & Brogan were very helpful and charming with it.
Anne McNee 11/10/2012
Lovely new shop, service was very good after requesting size the shoes were with me in about a minute far quicker than any of your other stores, assistant (Brogan) was very polite and helpful
Was in the day with my partner getting a present for someone. The wee lassy that served us was really quick at getting us the wellys and then showed us the socks that you get for them and the care kit. I never would have known about all that stuff. Really nice girl smiley and really helpful. Need more people like that in shops these days. Shop looks fantastic. Well done.
Rachel Affleck 13/10/2012
Overall very helpful and enthusiastic. Able to give me ideas to adapt my shoes or what to wear them with. Thanks!
Joe Porter 11/10/2012
Friendly polite quick service.
Megan Carson 14/10/2012
I recently bought a pair of womens schuh cabe platform lace up flats from the store in GLASGOW BRAEHEAD and I got assisted from Blair, He was 100% professional and very polite. I'm very happy with my shoes and I'm happy with my Schuh experience!
Charlotte McGregor 13/10/2012
I found the employees in the store to be very efficient, helpful and nice. They were a created to the store. As well, the overall shopping experience was good.
Very pleased with the service I received in-store today. Rachel was extremely helpful and had a friendly and pleasant manner. Knew her product knowledge and was interested in me as a person, and not just as a potential sale. Hopefully my Hunter wellies will be just as good as her service!!!!
David Di pinto 19/10/2012
Hi I was in your shop and had a good customer service experience, brogan was very happy and cheery and happy to help me when I asked to do the laces she was very accomadating
Susan Stirling 23/10/2012
Karen Stewart 26/10/2012
Great customer service & very informative! Feel a bit unfair saying this:
Thought staff were lovely but got the impression that they tried a bit too hard to be friendly.
Helen Paulsen 28/10/2012
There were lots of assistants standing welcoming shoppers near the door but when I wanted to try on a pair of shoes further in the shops there wasn't anyone around. The assistant who served me noticed me on the way past and was very helpful, even when they didn't have the size in the style I was looking for.
Lee Veldon 24/10/2012
Brogan served us, an amazing employee, so helpful and knew exactly what she was talking about, love my blazers, 5 star employee brogan!
Had wonderful service tonight at the Braehead Schuh store. Michelle was really chatty and funny. She is the type of person that would keep me coming back to this store. Thanks :)
Bought from your store for the first time. Had the shoes and size I was looking for. Won't go anywhere else after Michelle's fantastic and welcoming service!
fraser stewart 02/11/2012
Was dealt with by Rebecca. Fantastic service. Very pleased, a true asset to Schuh.
I was in this store for the first time on monday 15th october getting my wee boy shoes who is a fusspot the staff were so helpful and very freindly. Nikki crossan
Khadija Mohammed 08/11/2012
I visited the store with my daughter. The staff were so welcoming and extremely friendly. They were very helpful and patient. The assistant, Cairistiona, was particularly helpful and advised us well. We both left the store feeling good! It was a lovely experience from the moment we entered the store, choosing, buying and leaving the store. We were very impressed and will definitely come back again. Well done to Schuh for recruitment selection.
Was in the braehead store today and wanted to say how impressed i was with the service. the store was very busy but there was plenty of staff and one in particular, katie, was very helpful. We spoke to a few members of staff and they all managed to answer the questions my daughter asked about various shoes. Will definitely use this store for any future shoe shopping:)
First star for none of the staff giving any fake smiles just to act friendly. The second is for the store for having a wide range of awesome shoes third and fourth is just for the store. Fifth goes to the staff, Emily (I think that was her name) for being very patient and polite when helping me decide between 3 and 4 sized converse which took me about 10 minutes? So thank you Schuh for having great shoes and thanks Emily for being awesome :)
Stephanie Barbour 14/11/2012
Excellent customer service. The assistant was very pleasant, cheerful and helpful.
Ewan Wilson 11/11/2012
Cute helpful staff
Hugh Paton 13/11/2012
Excellent service, the assistant was very helpful. When i entered the store i was greeted by friendly staff.
Stephean Kiely 07/11/2012
As soon as I entered, the Glasgow Braehead Schuh, I was greeted by friendly staff, all wearing welcoming smiles, I asked a very attentive member of staff if she could get me, my desired shoes in my size, not only was I presented the shoes I was also given helpful advice on what I could wear them with why they would last, and cheerful banter which brighten up my shopping experience on a dull rainy day. When I reached the cash desk I was complimented on the photo on my student card. Michelle the young girl who served me was funny a welcome change from the bored and unenthused faces you normally see working in retail.
MARGARET ANN DRYSDALE 21/11/2012
Had a pair of shoes to get for my daughter,staff were so helpful,will be back soon.Thanks for all there help and advice.
Allan Kelenfoldi 21/11/2012
The store was bright and inviting the staff were welcoming and efficient. The service provided by the sales assistant was exceptional making the whole buying experience a pleasant one. I purchased boots for my better half the day before, the service and attention given by Brogan was outstanding which resulted in my returning to purchase shoes for myself today. Please pass on my thanks to Brogan who clearly understands what customers want and goes all out to exceed their expectations. A definite asset to your company.
annmarie palmer 14/01/2013
I visited this store for a pair of Uggs and from the moment i entered i was greeted by Megan . The store didn't have my size but Megan ordered them for me for next day delivery.I then bought a second pair of shoes which were recomended by her.I was thoroughly pleased with the service given to me by Megan and also the service given by Claire at the till. The shop was very busy but i feel i got a great service . I will definately be shopping at Schuh Braehead again .
Fantastic service, excellent product and very happy!
Gemma Balfour 11/01/2013
Mark served me. He was really really helpful, and took the time to lace up the shoes I bought so they would tie right. I've never shopped with you before but since he was so friendly and patient, I will definitely come back now! Thankyou.
Derek Ryce 15/01/2013
Was looked after by Mark ( 013 ) and can't fault the level of customer service provided by him when purchasing my two pairs of shoes. Very polite, well spoken, articulate and not afraid to interact with the customer. In fact there was another two members of staff on at the time and they to were well mannered, which makes a pleasant change when comparing against other stores visited.
Overall good relaxed visit and no continual "can I help you" every 30 seconds.
David Boyle 26/01/2013
I was served on 23rd January , I was served by Mark cash no 013.
His attention to detail and level of customer service was exeptional, as well as his sound product knowledge was amazing. He organised a delivery for me which I received in advance of the estimated deliver date.
The best cusstomer experience I have received in years , I have worked in Aviation for 15 years so have a clear understanding of what is customer service,
Well done Mark.
Mr D Boyle.
Fiona Clayton 23/11/2012
I'm difficult to fit shoes because of bunions, but Brogan was very patient and helpful, finding me 2 pairs which seem ideal - thanks!
Katrina Mackay 24/11/2012
Brogan (Assistant 009) very pleasant and helpful when I was looking for advice.
Gretta Longwill 25/11/2012
Today was the first time I had visited Schuh Braehead and what a fantastic experience it was. A friendly welcome, very speedy in bringing the size I required. Katherine who so efficiently brought my choice, was extremely helpful, polite and caring. She explained the guarantee of the Vans shoes my daughter had chosen very thoroughly. The cashier, Brogan, was also very helpful and reiterated the guarantee. She too was very polite with a lovely friendly attitude. Thank you so much for such a lovely experience, the store and the staff should all be very highly commended.
Really friendly and helpful staff.
Love my new shoes :)
laura fisher 02/12/2012
I found the staff very helpful and the hush puppies i bought are the comfiest boots i have ever owned. I would definatley recommend them to anyone who wants a fashionable boot, which are not only comfortable but have a really good grip.
Ally Hosie 06/12/2012
brilliant cs from michelle and blair
Susan Fulton 04/12/2012
Thank you Brogan, my trainers are awesome =)
Michelle & Graham were both helpful, polite & suggested styles I might like. I left happy with my purchases :) thank you!
I went into the store unsure of what I wanted however, the girl who served me, Nicola, was really helpful and very patient, as I ended up trying on a few pairs of shoes. Overall it was a pleasant experience :)
pat bradley 21/05/2013
Your store in Stirling did not have the boots I wanted but arranged for them to be kept in the Braehead branch in Glasgow for me. The assistant at Braehead took only a few minutes to bring the boots out to me. Gorgeous boots, thank you. Even bought a £2 charity bag to carry them home.
Róis Porter 21/05/2013
Michelle Michelle Michelle
Your service was just swell
It makes me want to cry
I'm so happy with this service I could die
I love my new shoes
I will no longer be singing the blues
Sweet Jesus I love ma shoes
Allison Turner 24/05/2013
Excellent customer service from the first girl who was very helpful and friendly to Cameron who brought the two sizes for my son to try and then gave some really helpful info and suggestions. Cameron was friendly without being cheesy - very important! The store had a welcoming feel to it and all the staff were helpful and engaged, actively looking to interact with the customers. A delight to shop in. The cashier was also chatty and bright. A great shopping trip in schuh today.
William Stevenson 27/05/2013
I don't usually bother sending feedback, especially positive feedback but today I must make an exception due to the standard of customer service I received in your Braehead store today. Your salesperson's name was Brogan and she could not have done a better job of helping me to purchase a pair of shoes. She was cheerful, helpful and intelligently chatty and engaging which I found to be most welcome and unusual in shops nowadays. I do hope she is not on minimum wage as she is a credit to your company. When I visit Schuh next time, I hope she is there to serve me. Well done and thanks Brogan!
Amanda McMurray 24/05/2013
I was in your Braehead store today and was served by Robyn. I just wanted to say her customer service was fantastic. She was so polite & very helpful. She's definately a credit to your store. I will certainly be returning.
Alison Campbell 01/06/2013
I just wanted to let you know of the fantastic service I received today from Caitlin. I was purchasing a pair of canvas shoes from your sale section. The display model had a dirty mark on it and when I asked for a fresh pair Caitlin said she would clean up the display shoe so I was happy with it. As it turned out, the mark did not gone off but Caitlin arranged to have me a fresh pair sent out free of charge! This may be a standard policy but I have to say, working as a Customer Services Manager in a large Swedish home furnishing retailer, I would be delighted if my co-workers behaved in this helpful and friendly manner. Thank you again
excellent service by Graham and Brogan
Thomas Preston 02/01/2013
Lovely helpful saleswoman. Explained the return policy clearly and was pleasant throughout the time spent in store.
Jacqui beggs 03/01/2013
Great service x
great customer serves, assistant, Gemma, was very helpful and got me what I wanted straight away even though she seemed very busy - thanks Schuh!x
Staff are always extremely friendly and helpful, no matter how busy the shop is. Very happy with my new boots. Will definitely be back to this store.
Kevin Harrison 07/01/2013
Mark the man that assisted me and got the shoes was very pleasant and well spoken. I appreciated the fact we actually had a conversation rather than the "try to make conversation" rubbish that usually happens with shop assistants when shopping. He was very helpfull and even helped me in picking a colour of shoes to suit my holiday!! Mark is an asset to your company. The cashier Michelle was friendly and helpful in the short time i spoke to her. Thanks!! :)
Kirsty kemp 10/01/2013
Was lots of staff, all v helpful, was served v quickly, didn't have my size in store, was given free home delivery by the end of the week, amazing!! Thank you, was a pleasure!
Louise McGeoch 10/01/2013
Staff were very friendly and helpful. Caitlin offered me suede cleaner for my shoes as I was unsure as to purchase the shoes because of the material.
Usually I feel overwhelmed by the number of staff asking me "if I need any help" which can put you off...but this store staff kept a distance, but friendly enough for you to approach when you needed someone.
I hardly ever fill in any feedback or comment forms for stores I've visited but I have to for my experience in Schuh, Braehead! I was absolutely delighted with the service I received from beginning to end! Matthew helped me find the perfect pair of shoes and even although the store didn't have them in stock, Matthew talked me through how to go about getting them online and they were delivered to my house in 48 hours, with great communication letting me know that the shoes were on the way! Matthew was excellent, chatty and knowledgeable without being overbearing or 'in your face'.
I'm so happy with my shoes and ecstatic about the amazing customer service in Schuh, Braehead and through the online store! Well done, guys! I'll be back really soon!
Ewan Grieve 07/01/2013
Great service from all staff. Was seen to very quickly by Brogan who was excellent. The level of service she provided me was very impressive and she was very friendly! Took no time at all to get what I was looking for and even helped me decide between two choices on which best suited me and what I wanted from my purchase! Really happy with the product and service I received and plan to go no where else for majority of my footwear now! Cheers Brogan!
morag paterson 09/01/2013
a real pleasure to shop in this store, everyone was really helpful and the most pleasent staff that i have come accross in a long time , whatever Schuh training policy is its 1st class
Michelle Gray 21/07/2013
Fast friendly service. Assistant was polite and very knowledgeable (if thats right) very happy customer..
jillian carson 23/07/2013
The assistant ,Graham, Was really friendly and helped us very much.
Lawrie Anne Brown 18/07/2013
I visited the store last month and the customer service was amazing. A lovely girl called Brogan couldn't have been more helpful, gave me lots of very good advice and was very patient with me.
Pauline Devlin 23/07/2013
My daughter and I visited store to purchase new converse sneakers. choice was great and my daughter is delighted with her purchase. Staff were helpful but never too pushy. Andrew served us - very pleasant young man!!
Louise Baird 25/07/2013
My service today was amazing, was attending to in good time with a polite manner and given what I was looking for! the you lady who served me was so polite and kind I couldn't have asked for a better service! will definitely becoming back again.
David Anderson 25/07/2013
Amazing service from all the girls in the store, as good as I have received. American standards of service. So helpful, so patient, so knowledgable, a real pleasure to be around. All of them.
Mary Hannah 26/07/2013
First class service nothing seemed to be to much trouble.
Staff could not have been more helpful, didn't have my size in store, was offered to try my size in another colour, fitted perfect, was offered the option of ordering with free delivery, I opted to have them delivered into the store to pick up, got an email telling me when they were in, great service, great shopping experience, would definitely recommend to others :o)
Lorraine Dolan 23/07/2013
Bought shoes in store and also ordered pair for delivery as they weren't in stock. Sales assistant Andrew was extremely helpful and polite. My daughter was unsure of her size and Andrew was really helpful making suggestions and getting various sizes in the different sizes. One of the pairs of shoes she decided upon weren't in stock but online order should be delivered today, just one day after ordereing. Excellent service.
Dont normally bother to give feedback but felt that Andrew and the rest of the staff in store deserved a special mention.
Liane Scott 26/07/2013
Staff were very nice and helpful. No hitches no stressing easy transaction.
Brilliant ! Staff were so helpful and friendly at busy times !
JANICE MELROSE 28/07/2013
I was shopping with my daughter today for school shoes,she had decided she wanted Vans, after i said the black canvas Vans wouldn't be any good for the rain she said she would just get the leather Converse again. When the assistant (sorry didn't get her name) came to help us i said this to her and she quickly pointed out that there was leather Vans as well which we didn't know. She decided to try on both but when David brought them out, he said to try on the Converse first and rather than waste his time i told him to let her try on the Vans first as i thought she would take them. He was very pleasant and spoke away to me while she tried them on. She said she would take them, so i went to the checkout to pay. Rebecca was very pleasant as well. The first assistant who helped us went out of her way to ask my daughter what she had chosen. We left the shop very happy with the service we received today.
Susan Jackson 30/07/2013
Great, friendly service from Abbie. Was shopping for school shoes with my 12yr old and we could not 'agree' on a pair. Abbie helped and suggested various options, one of which we purchased! Painfree school shopping, fantastic!
Karen whitty 30/07/2013
Initially purchased these shoes in a smaller size in Argyle St . Could not fault the staff, they were incredibly helpful. My daughter assured me they were fine but less than a week later she decided they were too small. Returned them to the Braehead store where the staff ordered the size up. We picked them up tonight and an exceptionally nice assistant called Nicola helped and made sure they were suitable. All in all an excellent shopping experience. Well done Schuh!!! Many thanks this made shopping for school shoes an enjoyable stress free experience.
Kirsty Rintoul 03/08/2013
Popped in on Thursday with our 2 daughters whilst doing back to school shopping, David the store manager enquired what we were looking for & i told him i was looking for mens size 13 trainers for my husband which no other sports store in Braehead had, he gave me 5 options of trainers available so i picked the ones i liked, then our elder daughter found shoes she wanted, which Andrew brought the matching shoe for her to try on the pair, then she saw stacked trainers which they didn't have in store but ordered for us & then as we were paying at the till, the fantastic Emily showed our elder daughter the Vans bags available which they didn't have in store, ordered that as well for us (which came the next day!!!) & could not have been more helpful! Best customer service we received the whole day & we had been in pretty much every store in the shopping centre. Came back shortly afterwards as our younger daughter decided she wanted a Vans backpack as well! Your staff are so friendly & helpful & it really made our day to have such amazing customer service! Thank you!!!
Anita Percival 04/08/2013
The staff appeared to very organised and highly trained which lead to excellent service.
grt service picked shoes,on thursday morning and were delivered to my house friday morning ! girl assistant was really helpful as well thanx x
Very efficient in serving us, asking if we needed help or another size, value for money items.
Scott purvis 06/08/2013
One of the staff members rebecca was very helpfull and very kind also very smiley and also very well manord. Thank you so much for all your help
Anne McGinley 06/08/2013
I reserved puma suede shoes for my daughter and when i went to collect them at the store i couldn't have asked for a better Assistant she was called Rebecca, she was a very polite and helpful young lady. My daughter also passed remarks on how lovely she was and we recommend this shop and i will certainly be shopping there in the future.Overall i am satisfied with the service and help by staff.
Lisa McPhie 18/01/2013
My sales assistant was Brogan and she was really friendly. She was helpful and persuasive without being too pushy. My mind was about 80% made up before I went into the shop, but she definitely helped with the other 20%! Really pleased with my purchase (purple velvet Doc Martens). I've been looking at them for ages and when they were in the sale in my size it was a sign!! Thanks Brogan :)
John Morrison 19/01/2013
Staff were very friendly and helpful.
glenn greenfield 21/01/2013
fantastic, bright,very helpful, cheerful staff quality products will be shopping there again. thank you
Andy Thompson 23/01/2013
A pure pleasure shopping in this store. All the staff were so helpful. Genuinely enthusiastic, caring and friendly. Didn't think Schuh would be my kind of place but after tonight I will definitely go back.
Staff always very welcoming and very helpful everytime I go in
KIM MCCOSH 28/01/2013
ASSISTANT VERY ATTENTIVE AND HELPFUL.
Kieran Arthur 30/01/2013
Overall, very impressed.
Was greeted when I arrived at the store, and asked if I needed any help. I though this was spot on - friendly, but not pushy or overbearing. I noticed the same thing earlier that day in the Glasgow Argyle St branch.
The shoes I looked at were well laid out and all clearly priced.
Finally, the assistant who looked after me was very helpful and friendly. The same could also be said for the other staff I spoke to in the store.
Joan Carson 02/02/2013
Assistant graham was excellent. Friendly, fast and polite. Thanks
Rebecca Rose 03/02/2013
Great service and really friendly staff.
Caitlin Sorby 20/06/2013
The store assistant greeted me when I came in and left and came up to me asking if I needed help with picking shoes
Stephanie Foss 21/06/2013
Been a while since I shopped in Schuh. I saw a pair of shoes I liked in Silverburn but they did not have my size. Really helpful assistant located a pair in Braehead & explained the reservation system. Text arrived within about 5 minutes so I went to collect them the same day. Was acknowledged when I arrived in the Braehead store (in a nice way, not the smarmy/mechanical way some stores are doing now) and the chap noticed I needed help and asked an assistant to find my order. He was back with them in a couple of minutes. He was efficient & friendly and fully explained the returns policy. Was in & out in, at a guess, less than 10 minutes. Really, really good experience. I got the impression that the assistant (Andrew?) was quite new (the chap I spoke to first asked him if he knew where reservations were kept), but he really was really excellent - just the sort of person you want to encounter in retail. A credit to the brand. As I said it has been a while since I shopped with you as I am no longer in my first flush of youth but I will certainly be coming back again.
A MacKintosh 22/06/2013
Great service. Staff were very friendly and helpful.
Lara Theodorou 25/06/2013
Very nice lady, very patient and friendly. Got the perfect shoes and when I got home to try them more, I loved them! Thanks very much!
Jennifer Wilson 23/12/2013
Really good customer service. Extremely friendly and pleasant, quite funny and chatty. I was served by a young boy that was very nice and helpful. I was very satisfied, and i will be sure to shop in Schuh again.
L Boyd 24/12/2013
Excellent service, no waiting for server and he was very polite, cheery and helpful. Love the shop !
Lauren Mackenzie 29/12/2013
I was served by a pleasant and very very helpful christmas temp who helped me find the shoes I couldn't find on my own and was very polite and patient. He took great interest in his role and seemed happy doing what he was doing.
Siobhan Mahon 31/12/2013
We were really impressed with the service we received from Fraser, who was still in training, and the other girl serving us. We were in the store to buy a first pair of booties for our 6 month old baby girl, who normally goes nuts at strangers, but the way Fraser dealt with her it made the experience a lot less stressful. Really helpful, polite & friendly service. We'll shop there again. Thanks!
Cameron Stewart 08/10/2013
The staff were very friendly and very helpful. I will definitely shop with you again.
sharon tomlinson 12/10/2013
It's not very often I fill in feedback, however, I really felt that the service from Andrew in the Braehead store today (12/11/13) merited it. Not only was he helpful (and incredibly patient, my son had picked shoes in 5 minutes, my husband, however, took over 30 minutes) he was courteous (while attending to other customers in what was a very busy store) patient and incredibly knowledgeable. First class service from a lovely young man. Many Thanks
sarah sinclair 07/09/2013
The staff were extremely polite and helpful. The person who served me gave me just the right amount of advice without being pushy. She seemed to genuinely put herself in my shoes!
I was served by Tom today. What a wonderful experience. Such a charming, charismatic and articulate sales man. I will definitely shopping in braehead again very soon!
Terry Shields 16/09/2013
We were served today by the cashier 014 Harri. She was pleasant, very accommodating, helpful and engaging. We were also met instore by another male assistant who directed us to Harri as soon as we asked for assistance. Altogether a very warm shopping experience. We would definitely shop there again. If you had ten stars, we would have rated it so. Great staff with a great range of footwear. Well done Schuh.
Irvine Boal 17/09/2013
I very much appreciated the assistance I received from your sales assistant, Caitlin. She treated me with respect and was very informative and helpful. I found what I was looking for and may well return one day.
Rosalind Brisbane 14/09/2013
What a welcome!!! First time I've been in this particular store and what a lovely time I had. Thought I might stick out like a sore thumb as I'm no spring chicken but the guys who work in here were an absolute delight!
I was welcomed by Neil ( saw the name badges) who helped me find what I was looking for & arranged for Tom to bring sizes I needed. What a pleasure to be served by someone so helpful and affable. Nothing was too much bother to Tom and the store was busy which makes this even more impressive. I felt like a valued customer from start to finish.
Went into shop a bit cheesed off (not a good day for me) and came out feeling uplifted. I'll be back.
Thomas McEwan 21/09/2013
The sales assistant, Gemma (046), was extremely attentive and knowledgeable and very friendly. She made my shopping experience very pleasant, which has ensured my return custom.
Robyn Mckay 01/02/2013
Shared interests with staff and lovely greeting/goodbyes. Really happy with service and will definitely return!
Claire Ferris 06/02/2013
My Mum and I had the pleasure of being assisted by Caitlin when we visited the Braehead branch earlier on today. She was back and forth to the stockroom multiple times before we settled on the items we wanted but she never showed any signs of frustration or a negative attitude towards our indecisiveness, in fact the smile never left her face and her cheery disposition made our first experience of shopping at this branch an extremely positive one!
The only criticism I have is the fact we were approached within seconds of entering the store. I'm aware this is more than likely a company policy so I am reluctant to hold it against our overall experience. However I find being approached that early on incredibly off putting, and would have preferred a chance to look around first.
Richard Morris 11/02/2013
Staff very attentive especially Richard who was very informative throughout the sale. Also Pamela was very friendly and efficient at the till.
irene tomlinson 11/02/2013
Staff very pleasant and very helpful. Made to feel very welcome whilst in store.
edward mccann 14/02/2013
Linda Dowling 14/02/2013
I was looking for a pair of cowboy boots and Alex in the above store was lovely & very helpful. Sweet girl.
FIONA MACLEAN 17/02/2013
very helpful staff - Gemma was the store assistant who atttended to us and was excellent.
Dianne Tomlin 12/02/2013
Very friendly, helpful, well trained staff that do not pester only assist when needed.
lily fowler 13/02/2013
Fabulous service. Staff very helpful and friendly. Will definitely be going back some time soon.
Jean McCallum 03/09/2013
My daughter Susie and I had a fab shopping experience in the Braehead store. We were attended to by Andrew who is such a lovely person and who definitely went 'the extra mile' for us. The 2 pairs of shoes I'd chosen to try on were out of stock in my size and he had already gone ahead and checked the warehouse and other stores for me without any request from me. Andrew was so quick and efficient I couldn't believe he'd gone to all that trouble, he is also very professional and friendly, he made our trip a treat.
Steven Hillis 31/08/2013
In the store with my daughter sister and mum for shoes for my daughter. Greeted by Neil who was very polite and helpful. Leigh served my daughter and was very helpful and no issue was a problem as my daughters ming changed from shoe to shoe then different sizes. Leigh is a very pleasant and helpful girl. Brilliant service. well done to Neil and Leigh
Steven Hillis 31/08/2013
In the store with my daughter sister and mum for shoes for my daughter. Greeted by Neil who was very polite and helpful. Leigh served my daughter and was very helpful and no issue was a problem as my daughters ming changed from shoe to shoe then different sizes. Leigh is a very pleasant and helpful girl. Brilliant service. well done to Neil and Leigh
Excellent as usual. The trainer I wanted wasn't in stock in my size but I was offered to buy them online and have them delivered to home which I did. Even so the assistant returned with a size 8 in a different colour so I could try the fit and also the pair I wanted in a size 9 so I could see how the style look. All without any prompting. Every time I've been in your various stores it has always been far beyond what you get anywhere else in terms of service.
Sharon Morrison 08/09/2013
I was very impressed with the service I received on Saturday at your Braehead store. We had ordered shoes for my son the previous week and were in to collect them and try them on. We were served by Michael who went out of his way to be helpful to us. The manager also helped and I have to say I was extremely impressed with both of their customer service. My son likes to come to this store to buy his shoes and we will certainly be visiting again. It's not often you come across such pleasant and helpful staff, especially towards the end of their working day when everyone is tired and just wants to go home. I would highly recommend the store to others.
Beth Conaghan 10/09/2013
Service was absolutely amazing, staff were all lovely and all spoke to me at some point. They didn't make it feel awkward or as though they were pushing me into a purchase. It's definitely a great shopping experience and it's not the first or the last time i'll shop at Schuh Braehead.
Pamela Boyd 08/08/2013
Cheery and helpful staff, smiled even when I was pulling filling out of display rucksacks to see what compartments were inside!!!! :)
Marion Robertson 07/08/2013
Last Friday I was school shopping with my youngest son, in the braehead store. At first, I thought there was no way I would find appropriate shoes within the selection although that quickly changed. My son has Asperger syndrome and finds it hard to make conversation with strangers, this can make shopping quite difficult. Despite this, the young girl 'Nicola' was such a delightful assistant. My son even managed talk with her, as she asked him about school and his favourite subject, maths, so she then used numbers to help him say how the shoes felt and looked. I thought her effort was exceptional. I was very happy with the pair which came across as the favourites, although decided not to buy them until my husband comes in with us. One things certain I will happily shop within this store again, and will look out for Nicola! Thank you for the amazing help you gave my son and I , not a lot of people make that effort!
Friendly & helpful staff!
Karen Bowden 09/08/2013
Great selection, customer service fantastic our assistant was very friendly and helpful will definitely be back.
Stephanie Casey 09/08/2013
Andrew from Schuh Braehead was very helpful and welcoming! He attended to us straight away on two visits in the same night and gave lots of information to us about the shoes. Would definitely visit the shop again due to Andrews service.
Our assistant Andrew was very very helpful. Any questions we had he had an answer for them. He was very helpful when I was struggling to find plain black shoes and he checked all the other stores and helped me find a pair of shoes that would suit my needs. He was also very helpful with my little sister who needed vans for school and she had found a normal pair of black vans however he informed us that there were a new style of vans that were focused on girls and she tried them on and preferred them so ended up happier with her second choice. He had such a helpful/nice manner that any other time we were in the shop we would ask for him personally.
Lewis MacDonald 11/08/2013
Was welcomed when I entered the store, Rachel in particular made sure I got the right shoes and size and overall it was a pleasant shopping experience. Would recommend to friends.
jane scott 09/08/2013
Absolutely love this store, The staff are so nice and helpful. went that extra mile to make sure my daughter got the shoes that she wanted with plenty of advice that she felt they were the shoes for her, thanks
Julie Erskine 15/08/2013
Just want to thank you for the amazing customer service I have received both in store (from a lovely man named Neil) and through your customer care help line. Even though I could not get the shoes I wanted in my ideal size, your team really did everything to help me and tried to find a pair for me, and called back exactly when they said they would. Also your returns policy (a whole year) is fantastic as I'm going to wait to see if my shoes come back into stock so I can exchange them for a better size!
It really does make a difference when you receive excellent customer service and are treated like a valued customer. Will definitely come back to Schuh as I can be sure I will be well looked after even after purchasing.
PLEASE bring more of these back into stock, they sold out so quickly I didn't have a chance to change for a better size! :)
Lynn Moore 15/03/2013
Left it a bit late to get my sketchers ... but the girls were so nice about it .. so a big 5 out of 5 for everyone.
Happy customer ... x
Caran Duffin 27/03/2013
We were then helped by a very nice young girl, very helpful & friendly. I always get this type of service from both schuh stores in braehead, each nice sales experience makes us want to go out our way to return to this store for our next pair of shoes or trainers. All the staff are always very friendly & happy to help.
Willie Woodhead 07/07/2013
Just finishied shopping in you Braehaed Store, i was served by a young female called Katie, i hate shopping for clothes and footwear but in this experience i was more than impressed by her overall bubbly approach knowledge of your product and overall eagerness to help )she must have went to the store room at least 5 times) ...... what would give her more brownie points was her ability to quickly offer alternatives ways of purchasing stressing the Schuh returns policy at all times which we me more relaxed ...... BTW i came in for one pair of Addias Samba's (my favourite trainers) and left with 3 pairs of various shoes.
Hopefully you will recognise an excellent store assistant and developer her
the staff member who assisted me(Greg) was very nice and was a great help when it came to picking my shoes out of a great selection, i ended up with a perfect fitting pair of skechers, very pleased indeed! :)
My wife and I both wanted new trainers and decided to look in Schuh. All staff were friendly and engaging without being too intrusive, and extremely helpful (we changed minds a bit) but over all the staff were not fazed. Top marks!
Phyllis O'Neill 15/07/2013
The 3 assistants who served me today were all excellent. I was extremely pleased with their efficiency and politeness - Caitlin, Katie and unfortunately I did not notice the young mans name who approached me initially. An excellent shopping experience - thank you.
great service from rebecca - very friendly and bubbly! woohoo!
fiona clark 29/10/2013
I was served by a lovely young lady, she was very helpful
Friendly,helpful staff over all great shopping experience.
Chris bush 03/11/2013
Stuart was more than helpful. His service was fantastic. Will comeback.
Nicola Geddes 06/11/2013
Staff very friendly and helpful
Lynne Morrow 17/10/2013
Reserved Puma trainers online, size 7.
Went to the shop,(Braehead) tried them on they felt massive.
Michael (sales assistant) offered me a smaller size & advised that if the size 6 was too small, maybe insoles would help. Wasn't pressured into buying insoles or the trainers.
He asked about my day, what I had planned and wasn't just trying to get a sale, like most shops do, size 6 fitted perfectly so no need for insoles, did purchase a reusable bag though, to add to my collection :) Left the store happy with my cool new Purple Sneaks.
Beverley Reid 17/10/2013
I don't have my receipt to hand! However, took my 10 year old granddaughter to your Braehead Glasgow store yesterday afternoon, childrens branch, she tried on both converse and Lacoste, opted for the latter. Jade served us, she was absolutely delightful, very capable, good at her job and above all a lovely personality, so personable with both me and my granddaughter. What a joy and also how unusual in this day and age. Full marks to Jade, she deserves a pay rise!
Beverley Reid (Mrs)
Linda Fraser 18/10/2013
Michael was fantastic!
I originally went to get black shoes, Michael came out with a different red colour in the appropriate size!
I hadn't seen them!
They have worked out better!!!!!!!!!!
A genuine guy and an asset to the company.
Raymond Watson 21/10/2013
Excellent service and very pleasant manner from Becca
Lauren Calder 19/10/2013
Got really good help off staff as to what shoes to buy, as I was spoilt for choice with shoes. Andrew assisted me and he was very helpful.
Had great service from the start - from those managing the floor to those running back and forwards for the shoes. The shop was very busy and the staff (of which there were plenty) were run off their feet. Had great service from a girl called Caitlin, she had to run back and forth for several pairs of shoes and did so without complaint. When 1 pair my mum looked at was out of stock she ordered them online for her to be sent out to the house. She was very friendly and chatty and went out of her way to help. Great service overall which is hard to find in some retailers.
Margaret Alexander 05/06/2013
Very friendly greeting followed by excellent, patient service from .002 Claire
Would certainly shop here again
Margaret Ford 03/06/2013
Always the same when you shop at schuh, happy staff and great service!
Lindsay Creevy 06/06/2013
The customer service from all the staff is first class, especially the girl who served my daughter and I. Such happy, positive staff made it an excellant shopping experience. The out of stock home delivery service is fantastic as my daughters converse arrived less than 24 hrs later.
Angela Hart 01/04/2013
Service was excellent, I was buying Skechers and my mum ended up buying a pair of Hush Puppies too. We dealt with 3 different members of staff and each one worked really hard. They were very friendly, helpful and genuinely seemed to enjoy their jobs. All in all a great experience.
Lisa Rainey 03/04/2013
Very good service! Good range of shoes and sizes!
Stacey Simpson 01/04/2013
Staff member very helpful & polite, gave very good info about product. Excellent customer service. Even though shop very busy, staff very attentive.
Lee Maclean 08/04/2013
I recently went into the Braehead store for a new pair of shoes...I was attended to by Blair
he took a real interest in my day, my interests & what type of shoes I like/ prefer
I work in retail and I know much customer service means to a company in retail... so my comment is
Blair is a real credit to Schuh & has outstanding customer service. This was my first time shopping in Schuh and it wont be my last. I will be recommending your Braehead store to anyone I know who will be going shoe shopping
Maria Carlin 12/04/2013
Was quickly approached by a young guy (brown hair and beard) who got someone to get my size straight away wasn't waiting long at all the girl who brought them over was nice and took me straight up to the till. Everyone was very friendly and cheery. Thanks!
excellent service from both assistant and cashier both really nice
Margaret Alexander 24/08/2013
I returned this week after a previously very successful visit
Once again delighted by enthusiasm , knowledge & interest shown by all staff
I have recommended this store to others
I am 78 and found shopping in your store a very pleasant experience
Jill Andrew 16/04/2013
Douglas was very helpful and friendly. Nothing was too much of a problem for him. When the shoes didn't fit perfectly he suggested trying an insole to achieve a better fit - and he was right!
Kaiser khan 17/04/2013
Excellent customer service
Very friendly staff
Stacey smith 13/04/2013
The staff at the Braehead store where very friendly and helpful! Great store! Especially Leigh!
Jason Clark 15/04/2013
Service was top class. I was shopping in the Braehead store and was served by Mark. Within seconds of browsing Mark asked if I needed any help, he got the right shoe size that I needed and I ended up buying them! He was very helpful, had a great attitude and was engaging. Brilliant service!
Caitlim Rodgers 29/04/2013
I loved the service Graham and Lee were the nicest sales assistants to me and were very helpful and fun to talk to :)
Stevie McLoone 03/05/2013
The sales assistant Caitlin was very helpful, cheerful and efficient
lesley hastie 04/05/2013
very helpful staff and excellent service
Robert dytham 30/04/2013
the person helping us was excellent! couldn't believe how helpful she was!
Paul Fotheringham 10/05/2013
I was served by Katie. She was very helpful, sociable and pleasant. I saw her photograph on the wall as employee of the month and I would like to nominate her for next month also.
Ali Williamson 22/03/2013
right level of service.
Aidan Waples 01/04/2013
Staff were very friendly, helpful and attentive to my needs.
Overall, a good shopping experience.
Hannah O'Malley 29/03/2013
Brilliant service! Would give more than 5 stars if I could.
B SIMPSON 04/04/2013
Hi,visited the store today and purchased two pairs of trainers,staff very helpful especially Cameron,very nice manner and customer service very very GOOD!!!!,Defo recommend the store and will have no hesitation returning,thanks Brian
barbara woodrow 31/03/2013
extremely helpfull and friendly nothing a bother full marks will certainly be back.
Stephen Connor 05/04/2013
I would just like to say thanks to David who served myself and my two kids at Braehead today.
He was extremely welcoming, enthusiastic and efficient when dealing with us. I felt that he showed us the sort of enthusiasm and service that demonstrated that he enjoyed the work he was doing. This can be very hard to find and it is so pleasing when you are treated as a valued customer.
Once again a big thank you to David from Stephen, Patrick and Fergus, oh and Yvonne who loved her new Converse.
The floor staff were really helpful even with how busy they were, Rebecca managed to get in and out of the stock room for me while serving another 2 or 3 people at the same time! Service with a smile from Cameron at the cashdesk and even time for a wee bit of banter, top notch service all around.
Anita sharma 26/08/2013
Your shop assistant 021 Michael served me on Friday16 Aug 2013
Although the store was busy, Michael gave 100% great customer service. My husband and I thought that Michael's had a good professional behaviour and he provided an exceptional level of service.
Lovely boy and we will pop into the shop again for more shoes soon.
Kenneth Allen 26/08/2013
Great help very nice staff
James Macleod 26/08/2013
Thank you to the staff at the Kings Inch Rd Store, Braehead in Glasgow. I was given probably one of the most memorable shoe shopping experiences ever! All of the staff were absolutely fantastic in their approach and customer service.
As a result of an accident many years ago, I find shopping for shoes a complete nightmare, nothing was a problem for any of the staff. Their patience and support in helping me find suitable and comfortable footwear was unbelievable. I cannot thank Schuh and the team in Braehead enough for the kindness that I received.
I have been telling family, friends and work colleagues about my visit and the pleasant, helpful staff.
Please send this feedback to the Store Manager and Staff at Braehead.
Thank you very much!
I look forward to my return visit, hopefully it won't be too long as I was admiring another pair of shoes in store. Unfortunately my bank balance wouldn't have coped with the additional transaction but I will definitely be returning to the store.
iona macpherson 18/02/2013
excellent customer service!
yvonne scott 23/02/2013
I was returning a pair of ugg roslynn boots as they had a faulty zip all the staff in the store were so helpful and made all my family feel so welcome.I have to say that i have never had such a possitive experience returning an item in my whole life it was so straight forward and i have to say all the staff were so up beat i will defo recoment to friends and family to shop in shuh at glasgow breahead.thank you to all staff on saturday 23rd feb 2013 what a great team yvonnexx
Mary Ward 03/03/2013
Amanda was extremely efficient + friendly. Great selection in store + well displayed.
Very attentive service and personable folks in the store. Despite it being busy I was able to get the boots I was wanting, fitted, and checked out in a reasonable manner with no fuss.
Keep up the great work and nice service.
Dawn MacDonald 03/12/2012
Claire (0022) was so attentive and friendly! Well done all!
Vahri MacPherson 09/12/2012
Gemma was very helpful.
angela carroll 10/12/2012
From the moment i walked into the shop i was greeted by staff who very very polite and helpful, prompt service and a warm friendly, happy bunch of staff, keep up the excellent standards Schuh it was a pleasure to be so well looked after, thank you!
Jill Gauslin 12/12/2012
I went into your store to purchase a pair of biker books which I had already seen on your website, I was assisted by Pamela, who was very helpful and understanding when I was unable to get the boot on (it was a bit tight) however with some perseverance I was able to get the boot on. I am very happy with my purchase.
Jim Barry 07/12/2012
Great choice, Very helpful assistant and wonderfully friendly and cheerful cashier.
Great shop, and very much above and beyond any other store experience, especially show shops, I will certainly shop at schuh again and again.
Ken MacCrimmon 18/12/2012
Rachel was an ecellent committed organiser & welcomer. Clare gave us friendly & helpful advice & sevice. It was a total pleasure to shop @ Schuh Braehead. Exceptional service.
emily mcpatrick 19/12/2012
was in the braehead shop last week. the level of customer service was outstanding as soon a i walked into the store i was welcomed by a friendly girl and then i got stuck on what i was looking for. i was buying uggs for my daughter the young girl who served us Brody ( i think that was her name, dark hair, glasses, cheerful, very helpful) was fantastic, she asked all the right things to find out what my daughter would need from her ugg questions i would never have thought of when it comes to shoes! well safe to say i will be back. cant wait until i need new shoes!!! thank you so much.
andrew waugh 21/09/2013
The assistant Andrew 058 was excellent and a credit to your shop, thanks.
NIKKI MCDONALD 24/09/2013
Sales assistant Stuart was really helpful!
Emma Pryde 27/09/2013
Brilliant service, staff were very friendly, Rebecca in particular was really lovely. Really makes a difference going in to a shop with friendly staff.
norman macleod 25/09/2013
Very helpful, knowledgeable and friendly staff. Great selection of footwear at affordable prices. I would be happy to recommend shopping there to family and friends. I will be shopping there in the future:)
Suzanne Adams 30/09/2013
Fantastic, patient, couldn't be more helpful with my 10 year old son - Carly, Abbie, very chatty and helpful at till point. Both staff very much involved with my son in making his purchase. Will return and highly recommend! Many thanks!
Martin Fraser 04/10/2013
Popped in the store a few weeks ago to look for some smart/casual shoes to wear for an upcoming birthday do and was chuffed to bits with the service. Had heard from my sister that the customer service in here was great and boy was she right. Ended up not getting anything because Im the fussiest and pickiest shopper ever but Tom was very friendly, helpful and was rather funny! Felt like he was relaxed and wasnt putting on a fake smile. Only slight (very slight) criticism is the asking to be helped on more than one occasion by different people but im aware it is probably protocol to ask. Got the impression every staff member was of a very high calibre, the manager was also warm and welcoming also.Top marks!
Sandie Nashef 04/07/2013
Excellent service....speedy, efficient and charming. They helped me to choose which style looked best (both agreed). Nothing too much bother. I will come back.
May I commend both Andrew and Cameron
Caitlin at the till was very nice too.
Katie Johnston 29/06/2013
When I was in store I found that the workers were attentive and helpful. I couldn't pick between colours of converse and when I finally did the man who served me made sure the trainers fitted properly and that I liked them. He was so nice, cheery and helpful. When I went to pay at the till the women who served me,Danielle started good conversation with me and others. I thought everyone working was very helpful and was actually wanting to help you find what you were looking for in a nice manner, unlike other shops around,
Lorna MacAnespie 01/07/2013
Katie was friendly and helpful without being pushy :-)
Loved it as usual
Mary Malcolm 06/07/2013
Gemma was very helpful and very pleasant
M Dolan 10/07/2013
Excellent service and customer communication from Ross and Natalie tonight around 7pm. Good interaction between them, good to see and watch young people looking out and helping each other. Well done both of you.
Brian Adam 08/07/2013
the young girl katie was very good and very helpfull she was very pleasant as well and helped my son pick the right colour of shoe .
Angus King 27/02/2013
Very impressed with the three girls working in the shop who spoke to me, all of them were genuinely friendly and helpful. From the moment I walked in to the moment I left I was made to feel welcome and as a consequence I was more than happy to make a purchase at this store. I hope that these girls will be recognized by your company for their excellent customer service.
Very good service but there was lots of staff just standing doing nothing in the middle of the store
Fiona Kennedy 03/03/2013
Fantastic service - served by Haylie who couldn't have been more helpful. Will be recommending this store to friends and family.
Staff were very friendly, cheery and couldnt have been more helpful. A credit to the company.
Carol McGranthin 09/03/2013
Excellent service. Nicola couldn't have been more helpful. Both myself and my friend who was with me, were very impressed. The young man who was also working in store at the time(sorry can't remember his name ) was also very helpful and polite. Thank You.
Shopped on the 5th March,7.35pm.
Andrew Pearson 10/03/2013
Excellent service. The employee was happy, cheerful, helpful and chatty.
Samantha Kaney 07/03/2013
Staff very polite and considerate towards their customers..very well presented, all in all, good staff and a good shop!, keep it up x
Graeme Stevenson 23/04/2013
My wife felt like she was "the most important person in the shop" by Nicola and the rest of the shop floor staff.By listening to our requirements Nicola was able to match the shoes to our needs.
Claire on the til was equally attentive.
All the staff turned a potentially tricky visit with our 11 year old son into a pleasurable experience.
Thanks to everyone.
See you again soon
The sale was put through by Brian who was lovely and very helpful. All of the sales assistants I spoke to were very pleasant and helpful.
The young lady had a massive smile, very friendly indeed
other stores can learn from Brogan in customer service .
Katie Law 26/04/2013
As soon as I had the shoes I wanted a worker came up to me asking if I needed help, when I asked for my size there was no hesitance & another worker (Rebecca) got them straight away. There was no fuss & the shop just gave that general happy vibe. When purchasing the shoes the girl on the till was very talkative & happy, it made my experience pleasant.
Amazing customer service! The staff couldn't be more willing and ready to help! Thanks!
mhairi cavanagh 16/12/2012
Everyone was smiley and incredibly helpful, thank you Sam!
Angela Jenkins 21/12/2012
Thank you so very much Brian for all your help & patience with my fussy niece. Had been trudging around shops with her looking for her Christmas present and finally she saw something she liked.... After several try ons though
K White 23/12/2012
Excellent friendly service
lauren mciver 28/12/2012
good staff !
andy wallace 06/01/2013
Friendly helpful staff. Good choice of shoes
Seamus McClafferty 08/05/2013
I purchased a pair of kickers in mid December and the soles of both shoes had started coming apart at the sides causing my feet to get wet when it was raining. I took the shoes back to the Braehead store and explained the situation to the manager, she was very understanding and agreed it was a sole adhesion failure and was more than happy to exchange my shoes without any further questions. I felt in this day and age this was very helpful and understanding for which i was very grateful, your customer care i feel was outstanding!!
Stephanie Hill 20/05/2013
Great experience in this store. Staff acknowledged you straight away. Friendly and polite staff. Had both pairs of shoes I wanted. I will certainly return to this store. :-)
Even tho I am an oldie (55) the girls in store were very helpful, help me find exactly what I needed, I would give 10 stars
Jillian Stewart 10/11/2013
My experience in store today is for our assistant Brogan. She was very friendly and helpful towards my 12year old son, even managing to teach him how to tie his laces after we have all failed, due to his laziness I may add. So just a big thanks to Brogan.
Roberta Affleck 11/11/2013
I only bought 'Wellies' but it was a very pleasant visit.
The two boys who attended to me were lovely'
I would not hesitate to go back and you have such
amanda brawley 10/11/2013
first class, the assistant mairead was very helpful a credit to the company would shop in it again nice shopping experience
Mrs. Frances King 19/11/2013
Would just like to say thank you to sales assistant Brogan. Have rarely come across a more good natured, patient salesperson. Buying boots is usually a very fraught experience for me because of various foot problems. But Brogan was extremely understanding of my problems/special needs and took extra care to make me feel unembarrassed. She made very helpful suggestions and was professional with accurate fitting. Enjoyed a laugh together and came away with boots perfect for my needs.
Claire Maguire 01/02/2014
I knew I was looking for iron fist. I couldn't find them in the store so I asked an assistant named Cameron, he took me to a screen and typed in what I was looking for,, he showed me what was in stock, what could be ordered in and gave me a preview of styles coming in March. E really knew the product, design styles and sizing. Although I am a 5 he recommended I try the 6 which was in stock as the sizes can run small. He was right! The 6 fit and they were a bargain price, fantastic value. He pointed out the saving and how I could get two pairs for the the vale of te original price. He was great. He passed me on to Leigh who was as equally as helpful, knew the products well an was chatty and friendly. She helped me check out and drew my attention to other products by the same brand. Exemplary customer service experience!!!!!
After what feels like years trying to find a nice pair of trainers that fit properly, I found the staff extremely helpful in your braehead store. When I was having some problems with the 7 being too small and the 8 being a bit too small, it was sugguested I try them with heel grips which made all the difference. Then, they didn't have have the colour I wanted in stock, they were very quick to sugguest ordering them for me. Neil was such a big help, I would definitely go back there in the future ??
Gary Mills 08/02/2014
Gemma was very helpful and pleasant, a credit to your company
R.D. Lancaster 13/11/2013
We were well looked after by very pleasant and helpful staff.
Louise Devlin 21/11/2013
Really great customer service during my visit 05/11/13(sorry for delay in sending feedback!). I was initially helped during my visit by a member of staff who helped me identify non leather shoes by looking at the sticker on the shoe, she even looked up a few styles on the computer system for me. This member of staff then handed the sale over to Caitlin(that's the name on my receipt).
Caitlin was fantastically helpful, checking on more styles for me, chatting while I tried on some shoes, making great suggestions and she remembered me from a previous visit as I was wearing trainers she had sold me a few months before! She really made me feel like a valued customer and I didn't want this great experience to pass without sending you guys a thank you!!
Louise :) x
Neil Armstrong 24/11/2013
Staff very helpful, attentive and pleasantly cheerful
Lewis MacDonald 01/12/2013
Very quick and friendly service, very helpful, shoe was in stock. Very pleasant transaction
Jane Lawson 04/12/2013
First class service as usual in the (Braehead) store and delivery by post on schedule. Really pleased with my purchase.
Matthew Lindsay 12/04/2014
Very helpful and gave fashion advice on how to wear the shoes and even sorted the laces/tongue so it looked good and so they were ready to slip on tonight! I even payed £15 more in schuh than I would in the shop next door but I payed it because of the great service ??
Margaret Carmichael 14/04/2014
This was my first visit to a Schuh store.
I was looking for a specific style of shoe.
The young girl who approached me said that they didn't have what I was looking for but directed me to something similar and left me there.
She didn't come back at any point, as I was leaving the store I noticed someone trying on a pair of shoes similar to what I wanted.
I looked and found them, another staff member approached me and the service from there on was first class.
As I was going to pay for my shoes I noticed a stand with the very type of shoe that I had been looking for in the first place.
The assistance of the 2 members of staff who helped me certainly left me with a good opinion of the store.
I am glad that happened because if I had left with the initial impression I had, I would not have been back, but will now.
Julie Edgar 12/04/2014
Great service from Katie today in Braehead store. Really patient and enthusiastic.
John Reid 15/04/2014
Lovely fresh well stocked and laid out shop. Never under pressure and purchased a nice pair of trainers from your wonderful selection.
Will definitely be back.
gavin reynolds 15/04/2014
this shop just gets better and better the staff must be the best in braehead nothing is a problem Rebecca was our assistant and was fantastic and all the other staff were very friendly its not a chore to go shop in here its a pleasure keep up the good work guys
Natalie foster 17/04/2014
Great service !
Mary Mullen 07/03/2014
All staff in this store were very helpful, Brian helped me ,was kind ,patient and gave good advice and made it a pleasant shopping experience
John Laughlan 13/03/2014
Great delivery service, shoes were delivered next day promptly as promised. Very professional service and would use it again and recommend. Well done and THANKYOU. John.
Libby Duncan 13/03/2014
Gemma was very thorough when my daughter was trying on shoes. And she made it fun for her too.
Kirsty Beacom 10/01/2014
Fabulous shopping experience, I buy from here often as I love getting my student discount and staff are sooo very friendly and chatty. Never had the boots I wanted in stock but staff offered to have them delivered in three days to my house, delighted with the free delivery too and can't wait to have my boots delivered. Staff are brilliant and I love buying from schuh. :)
Kathleen Grant 17/04/2014
I recently visited this store to exchange some training shoes I had bought
Online as I felt the fit didn't suit my son, the young girl Jade was fantastic. I explained my son was autistic so I would help, jade re/measured Kylie's feet and we selected some different shoes for Kyle that would fit better due to him having a high instep. Jade also suggested I should consider some elastic laces to help and support his independence. I have worked in retail for over 20 years managing for 15 years. Jade is a great of example of an associate who listened to the customers needs and on this occasion made my shopping experience stress free. Kyle kept his new shoes on leaving the store and loves them Thank you. Kathleen & Kyle
Jackie Burns 15/03/2014
Fabulous service from Michael and Cameron
Helpful and attentive staff - Michelle was very friendly and chatty
I just wanted to commend Mairead for the excellent customer service we received at the weekend. She was friendly, knowledgeable and so helpful she made our experience at Schuh Braehead really great.
Caroline McDonald 22/03/2014
I was very impressed with the service in store. I didn't feel pushed into making a purchase which is one of the things that would make me walk out a store even if I wanted to buy something or not. As a result of this I now have a wonderful new pair of trainers :-)
Lindsey Snow 23/03/2014
Excellent service from Katie
Lisa Bliss 23/03/2014
I saw the feedback sign in store and i dont normally come home and do this but the service i got today was so good that i have to comment.
I was in the braehead store today twice (before 1pm) i bought my daughter some shoes and i asked advice about shoes for my son who wears a splint on his leg because i always have trouble finding wide shoes for him. The staff were so good, i dont know if they were aware about splints but f they didnt know much about it, it didnt show. im not sure of names but anyway i bought my son some dc shoes and was told to bring them back if they didnt fit.. so he was waiting in the car and i felt they werent right so i took him into the store about half hour later and was served by someone else. she checked his feet size and said the size i got was right for him but that she would try a size up. this worked. Im sure i was served by all staff within my 2 visits, and all of them were polite, honest, accommodating and gave fantastic advice. Normally my shopping trips to buy my sons shoes are stressful but not now. i will go back to this store all the time now. The staff also spent time with us and we werent rushed.
The staff member who served me the first time checked i was happy when i was leaving the 2nd time. Brilliant. Just checked my receipt (jade served me the first time) Like i said all staff were great too
Please pass on my thanks to the Staff.
From a very happy customer..See them again when the kids go up the next size lol
Helen Armstrong 26/03/2014
Lovely helpful staff but not too pushy & music not too loud so relaxing experience.
Could have bought same item in another nearby store but was totally ignored by their staff as they were too busy chatting !
So top marks to Schuh team !
Ian Hastie 26/03/2014
I was very impressed by the two assistants who gave great advice.
I have problems with my instep and they both recommended Skechers, after I had tried a couple of other pairs that I liked the look of but lacked the arch support.
Friendly service, keen to help and not pushy.
Calum McLean 22/03/2014
I was in store today with my friend and was severed by, as we were told, "Katie Irish" and "Crazy Michelle". They were both really helpful and provided excellent conversation to me and my friend while serving us. We even received some information about Michelle's day on who she had served the woman from Balamory and even sang a bit of the song to us. I have to go back into the store to collect my shoes and shall be looking forward to the friendly banter again.
The girl that served me was very polite, kind and helpful. She was very helpful with my shoes as i have specialists insoles that have to fit in my shoes. She also informed me about the warranty etc.
Caitlin Cloherty 23/12/2013
Jaskeran was very helping and helped me beat the queue by taking me to another queue in store to pay by card. Extremely friendly and helpful. Make the hectic trip much easier
Gordon Downie 27/12/2013
Jaskeran was extremely helpful. He made many supportive and complimentary comments that made us feel valued as customers. He has a warm and friendly approach which was lovely. Well done Jaskeran.
Liam Gallagher 28/11/2013
First class service and baggage skill by Michelle
Alan Partridge 05/12/2013
Excellent service from Jack on the floor and Brogan at the cash desk - both very pleasant and helpful on my visit. I needed to buy Converse shoes at short notice - the particular style I was looking for was sold out but they did everything possible to assist, including advising me on stock at other Schuh stores and then, when I explained I wouldn't have the time to go elsewhere, guiding me in choosing an alternative pair which I ultimately bought and as a result I am happy with my choice.
anne cassidy 08/12/2013
The girl who served us was lovely and was very helpful. A good shopping experience.
Jean O'Brien 01/12/2013
This was agreat experience both the assistant Katie on the floor and Kirsty at the till could not have been more helpful and cheery.
Louise Gallacher 28/12/2013
I made my first purchase in your store today.The young man who served me at the store,named Jaskeran was honestly so pleasant and very friendly. His positive attitude made my shopping experience much better. As I was trying on knee-high converse (which is difficult) he was very patient and so so friendly and chatty, and struck me s being very enthusiastic about his work ! This is great to see as a costumer,as it has made me want to go back again and he really is a credit to the store! Give him a thumbs up from me
Gail Fleming 06/01/2014
I was delighted with the first class customer service care I received from Andrew this evening. He was extremely attentive and nothing was any trouble despite my asking for different sizes and another pair of boots of the same size.
He is very much an asset to your company.
Gillian Macdonald 11/01/2014
Served by Andrew (058), buying a pair of converse for my 9yr old daughter. He was very helpful, friendly and patient. Didn't mind her trying on different shoes and her parading about the shop. 10/10.
Julz McLaughlin 09/01/2014
I was in Braehead with my Dad tonight to get him out for a while as he is now living in a care home. I went into schuh for a quick look and asked about a pair of shoes I had seen in the sale online. The girl (Katie) that served me was so helpful, so helpful in fact I actually bought the shoes I asked about. As the store did not have the shoes on the shop floor I had to have them ordered. Katie done everything for me there and then, all I had to do was give my details to have them delivered to me FREE OF CHARGE! It was so quick and easy, now I can look forward to getting my new shoes in the near future. I can't thank Katie enough for her help, she was so nice, she even included my Dad in the conversation making him feel involved :) We need more friendly people like Katie in every shop!
leigh whiteside 16/02/2014
Good selection of products and really nice and helpful assistant
Janice MacNamara 20/02/2014
Fantastic service. Very friendly and welcoming staff. Could not do enough for me. So helpful and knowledgable about the shoe I was looking for . Because of the service I will make this shop my regular. Thank you
Vee mcginleyvee.mcginley@ntlwo 01/03/2014
Great service from Neil yesterday.I was looking for help in choosing some shoes for my husband who is unwell. He was friendly , fun and so very helpful. Keep it up
Jerry Farquharson 04/04/2014
Excellent, attentive service from both Neil and Leigh.
A credit to your company!
Ended up by two pairs of shoes!
Wendy McCorquodale 04/04/2014
I was delighted with the service I received from Michael. He was friendly, helpful and a credit to your company. First class customer service !
Sandy Kerr 31/03/2014
All the girls I dealt with we're a delight from when I walked in the store till I left. brogan that served me at the till was tremendous and a credit to the company
Stacey MacDougall 06/04/2014
Staff were very friendly and were easy to find! Shop was nice and clean
Laura MacPhee 07/04/2014
The service was really good, all staff were very helpful and in the end I ended up making a purchase
MRS MARY MCDONAGH 07/04/2014
I was served and looked after by Michelle. She was so kind and helpful to me. Nothing was too much trouble for her although I am difficult to fit as I had a sore toe that day. Thank you for your great customer service.
Holly Laurah McPhillips 09/04/2014
Was served by a young girl, cheery, happy and extremely friendly, gave me tips on how to wear my new trainers!! :)
Unfortunately I had to bring them back being to not suitable! :(