what you say...
I would like to thank your member of staff Monika she was kind, friendly, helpful and bubbly! She never gave us fake service like you get sometimes she was very genuine and made us feel welcome. I would also like to thank your cashier who served me Cameron (young man with glasses) he was very helpful and spoke to myself and my boyfriend about the 20% discount that was on for students. Both very nice and we didn't feel pestered as sometimes you do feel pestered in shoe shops so thank you.
Really helpful and polite. Two guys (one with red hair and one with glasses) served me and explained the returns policy. They were really attentive and provided great customer service.
Gary Hannah 25/09/2013
Monica, a.k.a 019, helped me choose the right colour of converse :)
Absolutely fantastic service. The young gent who served me was really friendly and couldnt do enough for me. The manager and staff member both advised me what was the best shoes to get for my daughter as a present. Ended up picking New Balance and she loved them!
Loved the personal service and will be back again soon
Stuart Graham 30/09/2013
My wife and I had the pleasure of being served by a young man called Jordan, he was very attentive, pleasant and courteous.
We bought a pair of ladies and gents shoes, although we only had the intention of my wife buying shoes!
He is a credit to your company.
Stuart & Lorraine Graham
Erin McGhie 09/08/2013
the staff was very helpful, kind, knowlegble, efficient. happy, energetic and pleasant. and after 4 hours of shopping for school shoes in all different shops, they finally were able to sell me a pair. :)
ABIGAIL HAMILTON 11/08/2013
Not a good selection of children's shoes, especially for junior size 4 trainers with velcro fastening. Lauren who served me was absolutely spot on , very helpful, took care to check the shoes were suitable & fitted my son's feet...would be fabulous to have more assistants like her ! : )
Senga Grey 14/08/2013
Absolutely lovely service from your store. Was served by a young girl called Alanna and a boy called Jimmy. They were both incredibly helpful with helping my grand daughter and myself find the shoes we were looking for. Unfortunetly you didn't have the ones my grand daughter was after but you done the very best you could.
Will be shopping at the Fort again soon!
You didn't have what we wanted in stock but your assistant Monica was so good, enthusiastic and helpful we bought something else instead. She was excellent.
Declan Steele 04/08/2013
excellent work environment, creating both friendly and comfortbale shopping experience will definitely be shopping from your stores again
Megan Tetley 05/08/2013
Great servive the staff were very helpful and very friendly. It was a pleasure to spend my money at this store. Daniel was very good and extremely helpful. I hope my next visit to schuh stores is as easy as my recent visit .
Nicola moore 06/08/2013
Served very quickly and friendly
Shoes are Amazing! Been dying for Marvel to bring out shoes like DC did for months.
Cashier was friendly and assistant Zoe was helpful and funny, enjoyed out chat immensely.
A lovely shop with great variety.
Donna Irvine 06/08/2013
2nd time I have been in the store since it has opened and the staff have been excellent very helpful I will be doing both my girls shoe shopping in this store from now on .
Mandy Reid 08/08/2013
Staff were helpful, enthusiastic and knowledgeable of products.
Nicola Geddes 08/11/2013
Bought Adidas hi-top, very comfy, as discribed online when in store. Staff really friendly.
Shona Horn 08/11/2013
We came in with our 15 year old daughter to buy Ugg Boots for her birthday. Cara served us and was extremely friendly and helpful, but not overbearing. We then decided to look at Vans and Erika served us and we found the same thing friendly and helpful but not pushy. Both girls made us feel very comfortable and went out of their way for us as customers and gave us good advice. I wish all shops had assistants with such a great disposition.
A Stanton 04/10/2013
I was in your store the other day and couldn't decide on what shoes I wanted. Your sales staff Kim brought me multiple pairs and listened to me blabber on. Jimmy, the young man watching the floor, was really helpful in giving me advice about looking after the suede in bad weather and talking about the best way to keep them as new as possible.
I really loved the atmosphere and friendly staff and will definitely be back in store in the run up to christmas! I've still got my eye on those Uggs!!
Michaela graham 17/08/2013
Member of staff Kimberley at the fort was extremely attentive and helped me to get my exact size and I am happy with my service!
Nicole Ralston 18/08/2013
My service was excellent, the girl that served me was extremely friendly and very helpful. She made my family and I feel very welcome within the store and went out her way to help and make sure everything was perfect. I was very happy with the customer service I recieved.
Alison Briers 24/08/2013
I have rheumatoid arthritis and need to be very careful with my choice of footwear. i entered the Schuh in Glasgow Fort not expecting to purchase anything. I chose 2 items of footwear - ankle boots and brogue.
Trying on the boots with buckles took me longer than any other customer might. Cara the young sales assistant who served me was exceptionally patient and friendly.
the brogues i chose were too broad a fit and her knowledge of the stock was evident by her choosing another shoe, which was an ideal fit.
i bought both the boots and the alternative shoes. i thoroughtly enjoyed my shopping experience in Schuh and will definitely return to Glagow Fort especially if Cara is workinng there.
Ben Jackson 31/08/2013
Went in the store yesterday, and everyone (in particular Sarah who served us, and another guy who found out what shoes were vege) was very very friendly and helpful, especially as I choose not to have animal products in my shoes, so they checked the make up of the shoes and told me what I could have. Ended up with two very nice pairs of Converse
. Thank you very much! :)
Tracey carruthers 04/09/2013
Very happy with service-i wasnt bombarded with sales people. They let me get on with browzing and were there when i needed a size. Zoey was very nice and didnt try to push extras on me-whitch i hate!!! I was also thanked for my custom as i left the store. 5 stars from me
john neil 02/09/2013
Liked the friendly and relaxed customer service. Nice warm greeting as you enter the store and friendly offer of assistance. In some shops this can be over bearing and off putting, but not so in this store.
LINDA PROVAN 16/10/2013
A BRIGHT AND CLEAN STORE . GOOD SELECTION OF FOOTWEAR AND ATTENTIVE STAFF. AND GOT WHAT WE WERE LOOKING FOR.
Angela Barnes 23/10/2013
I visited your store looking for a new bag for my daughter on Tuesday 22/10/13 at approximately 4.30pm and they didn't have the one she wanted, the member of staff explained that they could order me one and I could either have it delivered to the house or store at no additional cost and it would take approximately 2 to 3 days. I received a text message at 2.30pm on Wednesday 23/10/13 to let me know it had arrived in store. I picked it up and my daughter loves it. The service provided at this branch on both my visits takes customer service to another level and the delivery service was excellent also.
Lynsey blyth 04/11/2013
Gary served me and was very helpful and chatty - love my new uggs :0) x
Nicola Geddes 06/11/2013
Bought my vans from here, staff very helpful and friendly
Mr Ian Johnston 12/11/2013
Good evening, having had to return a pair of shoes originaly bought from your Glasgow Braehead store that had devolped a slight flaw ,I was more than impressed with the level of service I received from your Glasgow Fort store. I was served by a very helpful member of staff who organised for a replacment pair of shoes to be sent to my place of work as the original shoes were out of stock.
These duly arrived the next day, less than 24 hours after visiting the store. Thank you for a quality service.
Kieran Mcdade 13/11/2013
Brilliant service a young man named Aidan helped me look for shoes gave me great info and had good conversation while trying on shoes I would rate him 10 stars if I could rate the staff
Sandra Graham 13/11/2013
Visited this store last night was was impressed by the level of service from staff. I purchased a pair of converse trainers. Whilst in the store I noticed new lace up Ugg boots. the staff were keen to answer all my questions and check availability. They supplied me with a print out of the details in order that i could order online later as I had discussed with them.
I went into the shop at Glasgow Fort to exchange a pair of slippers. I spoke with the manager and his level of service and customer care was first class. Also the cashier who served me at the till was very pleasant. I was a very pleased with the overall professionalism and level of service I received from the staff. Thank you.
carol norman 28/12/2013
staff very helpful and pleasant. Always a pleasure to shop in this store with my daughter.
agnes mccrann 12/12/2013
im very pleased with my purchase the sales assistant was very polite and was extremly helpful her name was karen thank you
Tony Findlay 28/03/2014
My son Blair purchased a new pair of Nike Roshe Runs from the Glasgow Fort Shopping Centre on the evening of Friday 28 March 2014. He was served by Rebecca and her customer service and attitude was first class and is one of the main reasons my son will continue to shop at Schuh
Magdalene Shaw 21/01/2014
I was really impressed by the level of service I received from a young man named Aidan. He also alerted me to a discount available as my son is a student. Have been meaning to send this since 17th Dec but got rather busy! Thank you.
SHARON STEWART 31/12/2013
Very helpful staff (Sam) measured my daughters feet and made sure she got the right size. Ordered her Uggs and they were delivered two days later. Great service all round from schuh.
Dani was a pleasure to deal with, gave me great advice, thanks for that.
Patricia Bradley 12/01/2014
Fantastic. Girl very helpful
Great service - I had only popped in to have a look but ended up buying something as I found exactly what I was looking for.
The staff - in particular Caitlin who served me - were all extremely friendly. She offered great advice on what I was looking for and brought me shoes in a variety of sizes.
The whole experience was lovely, hassle free and friendly
Stevie Anderson 12/03/2014
Went to the branch at Glasgow Fort...sales assistant could not have been more helpful...despite me causing frustration with sizes. Good service...cheers.
Brian Martin 12/01/2014
The staff were very friendly and was greeted as soon as i walked into the store.
I was looking for a pair of Timberland boots which the store had in my size.
When i opened the box the boots had a few sort of scratch marks on the leather.
Your sales assistant, Aidan (021) very kindly gave them a rub with a leather conditioner which cleaned them up and removed the scratch marks.
i was very happy doing business in the store and being assisted with such a friendly staff.
David Briers 17/05/2014
Excellent customer service from Cara. She had served us last year and remembered us and that my wife had problems buying shoes due to arthritis. Cara is bright, friendly and more than helpful, a real credit to your brand.
Nicola Fulton 24/05/2014
I reserved trainers through the Schuh website and it was very easy to navigate. I received a text within 10 minutes to let me know that my item was reserved and was held for me in store. I then went to collect them and the member of staff that served me was quick and efficient as well as being very nice and friendly. The whole experience was quick, easy and very convenient. To top it all off, I absolutely love my trainers!
D Bailey 23/05/2014
Rebecca couldn't have been happier to help, and offered to use some shoe cleaner to try and remove the marks on the pair of shoes I wanted to buy as they were the last pair in stock.
Dirty marks were removed successfully and the store manager that initially greeted us as we entered the store was very happy and energetic and unlike a typical manager, was at the front of the store greeting and passing customers on to the knowledgeable floor staff. Cannot fault any employee encountered or the sales process at all, excellent in-store experience overall
heather adam 27/02/2014
I would like to thank the staff at your Fort shop and customer services for their help it was very much appreciated, best service I have received in a long time. Kind Regards Heather
June Cowley 26/02/2014
My customer advisor couldn't have been any more helpful service excellent !!!
Rachel Brown 06/05/2014
I would just like to comment on how helpful and friendly the staff in the Glasgow Fort Schuh store were when I was in buying a pair of Toms yesterday Monday 5th of May. The girl who served me, Rebecca, was specifically helpful. I don't usually give feedback but I feel they all gave particularly good customer service and deserved the feedback :)
susan gilmour 09/05/2014
Both the staff I dealt with could not have been more helpful or interested, in particular Jordan, who is a credit to your shop.
Iain Thomson 12/05/2014
Excellent service and attention from sales staff. Very pleasant and attentive sales assistant Danielle. A pleasure to shop there and from one who hates shopping, this is a compliment.
Stacy Boyle 13/05/2014
k martin 17/05/2014
I really like your shoes and the friendly helpful staff, but I really don,t like your music. Your customers are of all ages and I have had to leave again as it was so horrible and irritating.
Caitlin McVey 29/06/2014
People are more likely to comment on bad customer service but I want to comment on the great customer service I received.
Both staff members I encountered, I'm sure her name is Kirsty who collected my shoes and Caitlin who served me on the till, were extremely helpful and friendly. It's nice to have some natural conversations with staff in stores because normally they are trying to remember the robotic questions that companies make them say, I would know as I work in retail!!
Great store, I will definitely be visiting this store again rather than shopping with schuh online
Kevin McFarlane 19/03/2014
Dealt with by the manager and also Christopher. I had a pair of red or dead shows where the front of the sole was coming away. I did not have my receipt by the managerr explained that you are the only stockist so he allowed me to pick a new pair, there and then. Now that is how you deal with customer issues. You now have me as a customer for life and trust me, I will tell anyone that listens that you guys are the place to buy shoes. Well done and the Glasgow Fort team are a credit to your business. PS - I am not a family member, or friend, just a really pleased customer. Kevin McFarlane
Brian Martin 21/03/2014
Once again another pleasant visit to your store
Having received a 15% discount card I took my son along to get a new pair of CAT boots.
We were greeted as soon as we entered the store and once we found what we wanted,the sales assistant Rebecca was on hand to retrieve the boots and process the sale quickly and efficiently.
Staff are a credit to you.
JAMES ROBERTSON 26/03/2014
EXCELLENT STORE SERVICE AND DELIVERY SERVICE :)
Anthony O'Brien 04/05/2014
Purchased shoes for my daughter in your Glasgow fort store today and was served by Sam. Sam engaged very well with my daughter who is only 2 and a half and couldn't have been any more helpful. It was also obvious that Sam was very well trained which especially when it came to sizing and fitting.
We are regular customers in his and other Schuh store and have made many purchases mainly due to the excellent service which we have always received. Your knowledgable staff and wide selection have made Schuh or go to shoe shop for our daughters shoes.
The only negative thing I can say about your stores and staff is that you have cost me a lot of money on the last 2 years as my daughter can't walk past one of your shops without popping in for a visit.
linda lapper 09/05/2014
Sales assistant was very helpful. I had never bought from such or bought skechers before but am rurally pleased. I had to go down a size from Clarks shoes and not every shoe was right, sometimes the right fitted and not the left. I am usually a wide fitting but assistant was very patient until I found what I wanted. I will be back!
Vicki Gallagher 24/04/2014
Excellent service from your assistance from greeting on first entering the shop to leaving the store.
Thank you very much for making it a pleasant experience.
Sorry don't have my receipt to hand, so don't know the number
Stephanie Barnshaw 07/06/2014
Brilliant friendly service. Lovely spacious shop. Very wheelchair friendly. Not only did I buy DGs but I had a great conversation with the very friendly staff who served me.
elainne sommerville 08/06/2014
I was served by iain today he was very helpful and very patient with my 84 year old mother we bought 3 pairs of shoes between us .he is an asset to your store
L Dingwall 11/06/2014
The member of staff that served me was extremely helpful and genuinely wanted to help me select shoes. this level of service is rare to find in the shops.
Mags Lewis 14/06/2014
Service was awesome :0))
Deborah Mccutcheon 10/06/2014
this is the second time I have been in this store to make a purchase on both occasions it has been Lara that has dealt with me and on both occasions had exceptional service from the assistant.
Iain and the girl that greeted us were both very helpful
Catherine Carroll 16/06/2014
Staff member very helpful and pleasant
Carol Lee 26/05/2014
Very efficient and friendly sales staff.
Vicky Allan 26/05/2014
Jean McCallum 01/06/2014
The staff in the Glasgow Fort store are lovely people, very courteous, friendly and attentive. My daughter and I enjoy shopping here as the shoes are great - plenty of style and choices and also the high standard of customer service from bright and bubbly Aidan makes our shopping experience a treat. Thank you Aidan.
Kathryn Brown 15/07/2014
All the staff were very attentive when making my purchases today. Working in retail can be tough and I would certainly purchase from this store in the future. Thank you for making my shopping experience today a very happy one.
Elizabeth mcivor 18/07/2014
Iain was a very courteous, helpful friendly young man.
All the other staff were friendly too. A pleasant shopping experience. Well done.
Margaret. speedie 23/06/2014
Excellent, efficient friendly service
Ian Hatton 22/06/2014
very friendly staff and although David was only 2 days on the job was friendly and very helpful.
Martha Booth 22/06/2014
Attended to by a very pleasant young salesman called Ian. Very helpful and informative regarding the footwear.
This made the shopping experience relaxing and enjoyable.
Joanne Boyd 07/07/2014
A1 service - fast and friendly.
Karen Broadley 27/07/2014
Two members of staff helped/served me. Both were friendly, attentive, knowledgable about their products so it made for an enjoyable shopping experience.
greg weir 28/07/2014
Calum was brilliant, helped a lot
jackie kelly 29/07/2014
very friendly and helpful staff, kids enjoyed trying shoes on.
Carol Fleming 02/08/2014
All staff were friendly and very helpful I think they all had great customer service skills I was very impressed and I dont give customer feed back often but I definitely wanted to for this store as phrase should be given when they definitely deserve it
Joanne Panton 31/07/2014
Simply amazing service from Iain in store today.
Relaxed, personal, conversational, he listened to what I was looking for and suggested other products I hadn't considered.
Made my day :-) Thank you
Nicola Clark 02/08/2014
Fab service from Iain at Glasgow Fort branch , friendly and informative :-)
Karen Fitzpatrick 06/08/2014
The young girls in the store were all really helpful. They are a credit to both their parents and also to schuh.
Well done on employing such lovely girls.
Michelle kane 10/08/2014
Excellent customer service really helpful friendly staff
Rachel Norman 07/08/2014
Natalie was very helpful and knowledgeable about the type of shoe I was looking for and I went with her recommendation.
The guy who served us was great! He made sure we had everything we needed even though it was a very very busy Sunday afternoon! Great service! Would return!
Tracey Wilson 17/08/2014
Very helpful staff and prompt assistance.
Karen Louise Leiper 14/08/2014
The service I received from the staff at Glasgow Fort was a pleasant change from other high street stores I have been in recently, helpful, polite, enthusiastic and nothing was too much trouble.
I purchased a pair of red or dead mountain ankle boots in burgundy, love , lice, love them, great fit, soft leather, comfortable from first wear, would recommend, great with jeans or a funkier look with skirts and dresses.
christine mccabe 15/08/2014
Iain was very helpful and placed my order. He explained that the item can be returned if not suitable. He also asked if my son had a Young Scot card too for discount. Thanks
Aileen Coltart 17/08/2014
Iain was very helpful couldnt have been more pleasent helping us decide which ones to buy , even my 11yr old daughter commented wish every shop had people like this serving in them