what you say...
Lauren Mcleod 29/07/2012
Was served by Marianna. She was extremely helpful in helping to fit my vans. Will definately return
Ellen McIntyre 13/08/2012
The girl at the Sauchiehall Street, was really lovely, polite and friendly. Apologetic when we had to wait a few minutes longer when waiting for the shoes coming from the stock room. When we went to the cash desk she informed us of the 10% discount when my son used his young scot card ( I purchased a pair of £60 school shoes the week before at the Silverburn Branch and they did not inform me of this) This was my second visit to schuh and will definately be shopping with you again in the future.
F Moore 24/08/2012
The day we visited the store it was very busy with kids getting back to school shoes but Monica spent time to make sure my son''s shoes fitted properly getting several sizes and styles to be sure. Thank-you Monica it''s not always like that.
June Traut 20/07/2014
Hi . I returned a faulty product. Was met with a very pleasant attitude ( by pure chance it was the manager) and product was exchanged immediately. Wow what excellent service! Thank you. Stephanie on the check out was efficient and very friendly. Would definitely return to this store.
Omer Motiwala 21/07/2014
Staff is SUPERB . Definitely I'm going to come back whenever I'll need a new pair of shoes or anything else. LOVED THE COSTUMER SERVICE. Both the boy and the girl on the upper floor were dealing with costumers in a good way even when it was busy. CLAPS. )
Marisa Cairney 15/06/2013
very helpful and plesant, smart service, engaged in conversation
Lauren Anderson 21/08/2012
I felt I would take the time to say how friendly all the staff in the store were when i visited yesterday.
I was served by a girl named Poppy (051), who was exceptionally helpful, smiley and friendly. She really brightened my day and I left the shop with a smile on my face, as well as a new pair of shoes. I think thats what they call priceless!!!
I hope that Poppy gets to see this, as people do not get enough good feedback and recognition these days.
Thank you again for making my shopping experience a good one =]
Charlotte macdonald 26/08/2012
A lovely young guy served me, my husband and baby son. He was so helpful, informative and very,very friendly. Shopping with a young baby can sometimes be a little stressful and you always feel like your getting in the way. This guy made us feel so at ease, encouraged us to take our time and also said that if we got home and felt like we had made a mistake with our purchase it would be no problem to return our goods for exchange or refund. I don't usually shop in schuh but will definitely shop there again, especially as this guy said soon there will be more baby products.
Scott Walker 17/09/2012
I was in your Glasgow store yesterday and I must say the service was outstanding. I was helped by 2 members of staff called Jane and Marc. they really could not have done more for me, despite the fact I was really not sure what I wanted when i entered the store. I will certainly be shopping in this store again!
Both members of staff were great, really approachable and quick to help. One was Debbie and the other was a guy in the men's section who's name I can't remember, sorry!
Is,s always a pleasure to shop in your sauchiehall street store the staff are so pleasant and helpful without being pushy, well done guys.
lovely service from a girl called kat
so friendly and smiley (:
didn't have the shoes I wanted so she told me about next day delivery, which is amazing ! very helpful
Very helpful but didn't feel I needed to be introduced by name to each member of staff as they swapped around - 'my colleague' would suffice. Long wait at the till even though there were plenty staff about but only one on cash desk though. Very friendly and accommodating though. Very pleased with my purchase. Thanks for the student discount!
Hannah Watson 23/09/2012
I just wanted to say how impressed I was with the friendly and helpful service I received today from several of your staff in both the stores in Glasgow (Sauchiehall and Argyle Streets). The staff were all very understanding that buying a pair of decent winter boots is a lot of money and something I do only every few years, so I wanted them to be perfect. I felt no pressure and they gave me all the time I needed, while giving me useful advice on the fit and how to look after the leather. Lots of friendly, smiling faces too.
Amanda O. 27/09/2012
Gary Brown was amazing. He helped me pick out he perfect shoes, after bringing me several pairs before that. Make him Employee of the Month!!!!
Melissa Fairweather 28/09/2012
This is the second time i have shopped in this store and both times i have found the staff to be extremely friendly and helpful. I first shopped in this store last year and the shoe size i needed was out of stock so i was offered to have the shoes sent to me instead as i live in Fife, i was told they would take 2-3 working days, i ordered them that day at 4.45pm and received them the next day at 1pm, i thought this was fantastic service. I found the staff to be just as helpful this year and will definately be back.
All the staff were so helpful and nice. Would deffos go back great customer service!!!
Rebecca Young 06/10/2012
The service was great. Heather was very pleasant, polite and very well mannered. Nice to see in young people.
bob provan 14/10/2012
found all staff very helpfull and got my stuff sorted quickly.
check out girl was very good
Jean Gracie 15/10/2012
I used the Sauchiehall Street store in Glasgow in August this year, and the staff were so helpful and pleasant that when I was buying boots at the weekend I travelled 80 miles to go there again (even although there is a store closer or I could have gone on-line). Once again the service was excellent.
Daniel Melville 24/10/2012
This was the first time I have shopped in Schuh, and after doing so I will most definitely be back. The service and politeness of all employees in the store was fantastic. Gavin was who served me, and he done everything to get the shoes I desired. The service of getting next day delivery if they aren't in stock in the store is also an amazing way of keeping your customers. Often with me being so tall, shops don't have shoes I need in a size 12, so the fact I could get them next day at no extra fee delighted me. Thank you for this great quality service. The shoes haven't actually arrived yet, although have been dispatched, and even if they don't come till tomorrow I would still be a happy customer!
David Rowan 21/10/2012
Just a wee comment on my recent purchase in Schuh. All staff were friendly and helpful in the store. They were attentive without being pushy, made conversation and seemed genuinely interested in how your day was going. Very impressed and I wish some other retailers could be like this. Also a good selection of stock and found what I was looking for.
Andy Seagrave 30/10/2012
Excellent customer service from both staff on the floor when returning a faulty pair of Converse whose sole was separating from the shoe.
Lesley mckerracher 19/11/2012
Went into your Sauchiehall Street branch on Saturday and found the assistant (nikki) who dealt with me very plesant, helpful and apologetic towards the (short) wait for delivery of my shoes. When I went to the tills, despite being 1st and the only customer in the waiting queue, another till operator (Louise) signed onto serve me. Well done on your customer service.
Excellent service, staff were attentive and pleasant. The girl serving me was great and when one pair of shoes weren't available in my size, she deliberately chose a pair as similar as possible so I could still check the fit and order them later. I've always been well-served at Schuh (both in store and online), very happy! (And I like the shoes, too...)
Ross Currie 11/11/2012
Would like to say both members of staff, one of whom I think was the female manager, where both excellent and friendly. They were a credit to your company
Was helped by a guy and girl on Thursday night who were both lovely, helpful and enthusiastic. Thanks!
Rebecca Crossfield 18/01/2013
Service was fantastic! George made sure I had all the info I needed and was quick to serve me. Really polite and talkative, which was nice :)
Jane Wales 08/01/2013
Wanted to leave this to compliment a member of your staff in your Sauchiehall Street Store today (girl with short dark hair and a quirky star tattoo on her arm). I was in trying on shoes when another customer came in to pick up an order and for some reason didn't receive what she'd asked for. The customer was really annoyed but i felt your member of staff dealt with it greatly, not once did she flinch whilst the customer refused to step down from her annoyed stance. Your staff member apologised constantly for a mistake which wasn't hers and seemed to do everything she could to resolve the situation.
Working in retail myself I know sometimes it can be a thankful task so I felt this girl deserved a level of credit here.
Matt Hammond 14/01/2013
I was helped to chose a suitable shoe for my younger sisters Christmas present by a thoroughly likable young man going by the name of George as I remember. A very well mannered and bright individual who had a genuine eagerness to help me with my query without me feeling like I was a victim of the 'hard sell'. My sister was incredibly pleased by the shoes I presented her with on Christmas day and I truly believe that it was this young man who I have to thank for that. All in all, a wonderfully refreshing customer service experience which,for me, ranks as one of the best examples I can remember.
Mrs Margo Young 15/01/2013
Your shop assistant, Natalie and cashier, Gavin were most helpful in helping me with my purchases. I have had ankle surgery within the last few months, so getting footwear is very difficult, but Natalie was most patient with me helping me to obtain comfortable footwear that was also very stylish. I would recommend your store to anyone.
Hope 2013 keeps Schuh thriving.
The staff in this store are so friendly and knowledgeable.
Ill be back here more often.
Frances McInally 12/01/2013
Luv, luv, luv your store and staff in Glasgow. I was given a pair of Uggs for Xmas but on wearing them it was pointed out to me that the labels on the back of the heels were different colours. I took them back as soon as I got back from my holiday in England. The staff in the shop were very professional and without fuss and ceremony changed my boots to my satisfaction. I was very impressed with the degree of professionalism within this store. I will definitely shop in your stores again.
Vicki Dale 21/01/2013
I went in to the store for a browse and spotted some shoes that were in the sale that I liked the look of. The staff on hand could not have been more helpful for me. I tried on several sizes and they also got insoles etc to help the shoes fit comfortably even though the store was really busy. Unfortunately the shoes weren't quite right but your staff didn't make me feel as if I'd wasted their time - they were very friendly and courteous.
Just thought you might like to know as people don't say thank you enough! I'm sorry that I didn't take the individuals' names so that you can thank them in particular but it was late afternoon on Saturday 12th and they were both female members of staff.
Thank you :0)
Emma Quinn 21/01/2013
Amazing customer service very welcoming staff!
Stephen van Beek 30/11/2012
Wonderful service, all staff were exceptionally helpful and friendly.
first rate service,best recd in glasgow shops
was very very busy.but super quick assistance,and looked after our family fantastically
'front of house guy' (english accent) was amazing...thank you
ms Ramage 01/12/2012
just like to feedback that george who served us was very professional and friendly which would encourage my self to shop at the store and to tell friends thank you.
Janice Latham 25/05/2013
Served by Roz. She was very personable and infinitely patient. Will definitely shop at Schuh again after so positive an experience.
Gordon Manson 29/05/2013
I went into the store on Wednesday afternoon and was greeted straight away. Received excellent service all the way through my purchase. So good in fact I bought two pairs! Trisha and Jordan are assets to that's store!
Served by Aiden today. His helpfulness was only outmatched by his friendliness. Walked away with a new pair of boots, really happy with the purchase.
Margaret Julie Craw 07/01/2013
I do not have a receipt number as i was unable to get my size and wanted something for that night. I have been in twice in the last few months and every time the staff are very friendly and keen to help. The first time i purchased some Vans for my neices christmas I was served by the same girl both times. She was young and very pretty and smiley I think she said her name was Alex. She was very helpful and really helped me to make a decision about the Vans. On Saturday just gone she did not have my size. she did offer to order them but I needed them for that night and didn't want to have to walk all the way down to Argyle Street when my car was parked close by. I dont normally do on line feedback but she was lovely and gave good service which is unusual these days. Thanks
Glasgow, Sauchiehall St store.
Katie the sales assistant was superb in sourcing a great pair of Doc Martin brown boots for me.
She was so polite and worked damn hard to make the customer happy and not lose the sale....that much so we went back the next day to buy a pair for my wife.
A top drawer sales assistant and deserves recognition.
alexander kilpatrick 11/01/2013
We bought a pair of shoes as a Xmas present for one of our grandchildren but he did not like the colour.
He chose another pair from your shop earlier and my wife returned the original shoes today.
There was no hassle or problem. The staff were friendly and efficient. This was in contrast with another shop where the colour of clothing purchased for Xmas proved to be unsuitable.
The attitude of your staff will take us back to your shop and keep us away from the other one.
Susan Martin 19/07/2013
The staff were really chatty and helpful and I will be going back to do more shopping in that store
Very pleasant and helpful assistant, Nikki, and cashier, Debbie.
Stuart and Tracey were very helpful and made picking shoes the easiest thing in the world :)
jack morran 04/08/2013
Ver mannerly and freindly staff.i think there wasn't enough shop floor space to show the stock. Good shop though.
Excellent service from George. Polite. Efficient. Helpful. A really nice assistant. Nice to have good customer service! All good staff.
Andrew Sweeney 26/01/2013
Probably the best service and advice I've ever had shopping anywhere.
Great service, really helpful shop assistant (can't remember his name sorry!), overall good experience, would definitely go back!
Robyn Sommerville 03/02/2013
staff are very friendly and helpfull, didnt have to wait around for someone to serve me.
Ellis Pugh 28/06/2013
I have been extremely impressed with the service at the Glasgow store. I was served by Gary, who was very respectful and helpful in finding me the right size trainers. When one pair I wanted were not in stock he arranged for it to be delivered to my home address. They arrived the next day. Thank you and keep it up!
Rebecca Gardiner 28/06/2013
Robyn was very helpful...went out of her way to help me, and ordered my shoes online as they didnt have my size!! She was run off her feet and still took the time to do this for me...she's a wee cracker... a right asset to your team :)
Ian Petrie 06/10/2013
I recently had an issue with a pair of sketchers shoes which wore out prematurely. I had bought them in the Glasgow Sauchiehall Street branch, but when they wore out I took them to the Agyle Street and then when the replacements had the same issue I went back to Sauchiehall Street.
On both occasions the staff were friendly and attentive despite it being a Saturday afternoon. They took the time to deal with the return of the shoes and to help me select a replacement. Their service was above and beyond what I would normally have expected and I would like to show my appreciation to the staff of both stores. You have obviously recruited the right people for your shops!
For information, the shoes that I had the problem with was with the Skechers Diameter Heisman shoe. The first pair wore out within four weeks even though it was the middle of summer and I'd mostly worn my sandals that month. The replacements lasted about the same amount of time, but with more use. I normally get a year or two out of a pair of trainers so there seems to be an issue with this particular type of sole.
Were shopping for a birthday present today. The sales assistant was helpful, pleasnt and knowlegeable about the range of boots we were looking at. He also volunteered the information that student discount was available. Purchase sucessfully made and would definately return to this branch in future rather than using the internet for Uggs if this level of service is maintained. thank you
Jennifer Chalmers 13/02/2013
I was welcomed into the store by a friendly and smiley member of staff and then was served by Alix. She was extremely helpful and ordered my shoes to my house for me since they weren't in store. She also showed me other similar alternatives and was very patient, she seemed very happy to help. I didn't enter the shop with the intention to purchase but after such great service and advice I had to and I am very pleased with my purchase!
Tony Hazlewood 17/03/2013
Very impressed with my interactions with your staff at the store, your replies to enquiries with regards a product that needed repair and your professional and courteous manner throughout - particularly liked the brand awareness when given a new bag to carry my repaired items home with rather than the scabby plastic bag I had brought the item into the shop with - very very impressed all round - well done and thank you
Jonathan Allan 15/03/2013
Just had to take time to say how your Sauchiehall Street team excelled in there efforts to resolve my issue with a pair of disappointing Sketchers.
From my first contact with Ashleigh on Thursday evening and with Neil and and Scott earlier today, they could each have not been more helpfull.
Don't have the shoes that I wanted to replace the Sketchers this time, but be assured that I will have no hesitation in returning to this store.
Well done guys! Thank you all very much.
Was in the shop today and was helped by a girl called Louise to find a present for my girlfriend. She was very helpful and made this an easier experience than I thought it would be. Great refund policy too.
Jane Cairns 23/03/2013
Everyone who was involved in my purchase in the store provided a first class service. They were all so friendly, patient and helpful, which is so different from other shops. I was so impressed that I felt I had to comment on it, which is something I've never done before. Thank you!
Jane Cairns 23/03/2013
Everyone who was involved in my purchase in the store provided a first class service. They were all so friendly, patient and helpful, which is so different from other shops. I was so impressed that I felt I had to comment on it, which is something I've never done before. Thank you!
Stuart MacLean 22/03/2013
Great fast service. Very friendly and helpful staff.
Ola Smith 24/03/2013
Brilliant customer service! Couldn't do enough for us! Will definitely be going back in the future! Look forward to my shoes arriving.
Brian Baird 12/07/2013
The best customer service I have experienced bar none. I was given 2 right footed shoes when visiting Glasgow. I only noticed when I got back home to Norway. Schuh not only paid for return postage (£32), but also import duty (also £32). This was more than the cost of the shoes. Brilliant!
Marianne Fraser 14/07/2013
Staff were incredibly helpful and friendly even though they were working inside on a very sunny day! Got the LAST pair of vans in my size/desired colour and unfortunately they were slightly dirty from other people trying them on. I was given a £6.99 discount and I was delighted. Congrats to your amazing staff as I am a very happy customer!
Darren Blanche 27/10/2013
Excellent store, very friendly and super helpful staff, couldnt do enough for you!
Maggie Tester 06/06/2013
Excellent service from Robyn!
John Tester 06/06/2013
Great, friendly service from Jordan. The staff in general in both depts were really professional and helpful. Feel like doing all of our shopping in Glasgow as opposed to London where we live!!!
Linda Smith 31/03/2013
The girls were lovely, with nice welcoming smiles when we first went into the store. They were attentive and polite and we had a lovely chat. It felt like they weren't just doing their job but genuinely wanted to talk to us. Then we went upstairs to the Mens dept and they were equally as lovely. And a cheery Cheerio on departure!! A very pleasant shopping experience. Many thanks to Jane, Johnny and all the other girls.
Agnieszka Kudla 09/04/2013
Very fast customers savers and very helpfully
Danielle Sweeney 14/08/2013
Didn't have my size in store so the very helpful sales assistant gave me a number of options to get me my size and I choose to get it delivered to my house.
Great customer service as soon as I was in the store assistants were offering me help asking me if I needed sizes.
Shawna Law 23/08/2013
I was in the Glasgow store and I found David very helpful and friendly!
Chloe Ewing 10/04/2013
ashley russell 02/05/2013
Gavin 008 was great, dead down to earth and quite frankly wasnt a pain in the arse! Great service, will definately be back!
Great Service and I was helped with everything i needed. Very happy with my visit.
Helen McFarlane 05/05/2013
Excellent service from Connor and Craig. First time I'd been in schuh for years and I was delighted with the range of shoes and the friendly helpful staff. We're all quick to moan about poor customer service so I wanted to take a few moments to say how pleased I was visiting the store in Glasgow and again in Silverburn when I had to take something back.
I won't leave it too long before shopping in schuh again!
Served by Neil, lovely guy. Very welcoming on entering the store. Eager to please, helpful, courteous AND entertaining.
Aileen Chilvers-Grierson 27/08/2013
The salesman was really nice and helpful, and gave honest advice!
Graham Currie 30/08/2013
I was served by Scott and Roz. They were both very polite and helpful and made me feel really welcome. A great example of friendly and efficient customer service. A credit to the store.
Paul served me: great manners, friendly and very helpful too. Also felt that I got better value on this visit than I have had previously in Schuh.
My only criticism (and it's a small one) is that, despite having a huge range of shoes, the variety is not great. Several pairs of extremely similar shoes were on display- it would perhaps be an idea to stock a more diverse selection of styles. Just a thought! Thanks very much though very good experience.
Carol Buckroyd 23/02/2013
Really impressed with how friendly and helpful staff were.
Chloe Egan 26/02/2013
Service was very good, the staff were very polite.
Assistant - Louise
Despite seeming ran off her feet due to being the only member of staff I was still given great Schuh service. Was even convinced to buy 2 pairs!
That iPod payment thing was also great
Jamie Glachan 12/12/2012
In the mens section you knew the girls were there but they weren't pestering. They were a presence without being overly keen which is really what you want. Sammy was quite chatty and helpful as well as being patient (as she had to re-lace my Fred Perry shoes as they were too tight). Overall a good experience and a good selection of shoes in store!
J Robertson 14/12/2012
We were attended by a courteous, pleasant mannered young man called Paul. He helped with size and style required and as the size we required was not in stock he explained the shoes could be delivered free of charge to a convenient address the next day. We chose to uplift them from the store as Christmas Shopping had to be done. A very pleasant experience of shopping.
Sauchiehall street, cashier126 Stephen.
Very attentive to help find boots for my pregnant wife, though he told us that we would get 10% off our purchase for waiting too long for boots to try on, on inspection of receipt, no discount. Misleading but still happy with the boots
Scott howard 18/12/2012
Robyn was very helpful and did her best to make sure that the purchase and whole experience of shopping at schuh was fun.
Morvern Connelly 13/12/2012
I came into Schuh today to find some shoes for a New Years party and received great service from one of the sales assistants Louise, who asked me what they were to go with and showed me a selection. I got a cracking pair of Irregular Choice heels. Excellent customer service from her and a girl with blue hair was also pleasant as she made sure I was getting on ok as Louise got shoes for another customer.
*sorry no receipt number, my mums taken them home to wrap them for Xmas!!
Katie McQuade 12/12/2012
Just in from a long day Christmas shopping and would like to comment that the service we received in your store was by far the best out of the (what seemed like) hundreds we visited.
The manager/supervisor (Louise) was great help from start to finish. She genuinely seemed like she wanted to help us and it was great to be served by someone who knew what they were talking about.
The cashier (Sammy) was also polite and helpful.
Now lets just hope my son likes his nike blazers as Louise assured me he would!
Joanne smith 16/12/2012
Excellent service from this store, very friendly very interested, would buy from this store again. I normally buy online
Alan McDonald 16/12/2012
Bought a pair of shoes on Saturday and Zoe was helpful, friendly and very quick. Really appreciated the help.
Mrs. J. Young 19/12/2012
My assistant was George, a very nice, considerate, patient and straightforward young man who was most attentive without being pushy. Result - I bought the shoes!
A big selection of adidas shoes. Bigger than the selction in other stores in Sauchiehall Street! The vedors were very friendly and considerate because I'm from Germany. All in all it's very good.
Logan Parsons 29/06/2013
Very helpful staff, size wasn't in stock so was happy to find out i could get them delivered. Staff seemed like really nice people :D had a good conversation.
Rachael Darroch 04/07/2013
Aidan was very helpful in getting a pair of shoes for me and for reserving me another pair in a different store. He even put up with my Granda!
corey parker 29/06/2013
I went in 2 pairs of trainers that i had reserved online. Was served by a young woman named Zoe who approched me as soon as i entered the store offering assistance. Within 5 mins of been in store she had retrieved my order for me and served me. Was very friendly and jovial and i will be returning to the shop to purchase again.
Very good customer service from Alix (034), both helpful and pleasant. Too often the staff can come across as pushy, verging on being obtrusive, the downside to corporate expectations and instructions of customer service. Not in this case though, well executed.
eve gaughan 03/07/2013
Neil was super attentive, friendly, cheery, genuine,approaching and very helpful! Made our shopping very easy and quick!
Aidan was really attentive and helpful. Couldnt of asked for better service. Glad i got served by Aidan and David
Auden was very helpful
Billy Reid 03/03/2013
Just wanted to feedback to you what a pleasant experience it was shopping in your Glasgow Sauchiehall St store today. I had almost forgot what it is like to be on the receiving end of excellent customer service in a retail environment.....my usual experience is of miserable and surly staff, who patently have no interest in customer service.
What a difference in your store today....the two staff memebers that I interacted with were an absolute credit to your business. Very courteous and actually looked like they enjoying serving me. I only caught one of their names (Declan) but both were superb. Please pass on my thanks for making my shopping experience with Schuh such a good one this afternoon.
Liffy Grant 07/03/2013
Fantastic service from Debbie at this store. I am a reluctant shopper and easily put off if I feel pressured or that the assistant can't be bothered... I walked out of the store with two pairs of shoes really feeling as if I had been treated excellently.
Debbie took trouble never made me feel as if I was being a nuisance or couldn't make up my mind and gave helpful advice that I felt I could trust.
I have bought many pairs of shoes in this store and have returned because of the high level of service - this time was no exception.
Elizabeth Bremner 14/03/2013
I was attended to by a lovely young girl called Louise. She wasn't too pushy as some assistants can be and was extremely helpful.
Karen Mohammed 28/04/2013
Excellent customer service provided by David (assistant no 117). We visited the store to purchase trainers for my 6 year old. David was very patient with my daughter and was extremely pleasant.
Jean Murphy 24/04/2013
The staff in this store were more than helpful. I returned a pair of trainers and Gavin was great in helping me choose another pair. Very polite and patient. The supervisor on duty was also very helpful.
F Saunders 18/12/2012
Assistant 108 - Louise
Found exactly what I was looking for with just a brief description. Great service.
Christmas sorted. Thanks Louise!
Helpful as ever despite the last minute Christmas rush.
Very friendly assistant will definitely return
Kim Fuentes 27/12/2012
Craig was fantastic, very attentive and offered brilliant advice, David our cashier was very friendly and also very attentive. We received a warm welcome as soon as we walked into the store even though it was extremely busy due to it being Boxing Day! Fantastic staff a a fantastic store. Thank you!!!!!
Micheal was nice and helpful in attaining to our needs. In and out, the perfect sale tactic. At the cash desk Louise kept the queue moving at a fast pace whilst maintaining the friendly nature of the shop. Easiest sale shopping experience yet.
Barry Riddell 28/12/2012
Greeted by multiple members of staff, great service received by all. There was a slight delay in waiting for my shoes but I wasn't forgotten about and was kept updated. Was informed about returns policy/student discount etc.
Calm and collected in the sale madness. Daughters xmas money well spent :)
Assistant 108 Louise
Kenneth Stevenson 30/12/2012
Original purchase and exchange for smaller size both handled smoothly by staff ( Zoe & Debbie ) who were helpful, cheerful and courteous despite the store being extremely busy.
Joanne Struthers 29/12/2012
Didn't end up buying anything, couldn't quite get the right fit, but got great service from Gavin and the English female manager.
marisa libralato 29/12/2012
the assistant who dealt with us could not have been more helpful and informative regarding the shoes we wanted and also arranged for us to pick them up from the braehead store which suited us..all in all a very pleasant experience thanks to neil the store assistant who provided us with the best customer care especially as the store was very busy...
Caroline Courtney 15/05/2013
The shoes I had come to the store to purchase were completely out of stock - even in the warehouse. I was pretty gutted but the sales assistant (Neil?) was incredible helpful and did all he could to phone around and find me my shoes. Just an hour later I got a phone call from Schuh telling me that they had found a pair in my size and I am expecting them very soon. Thanks so much for going out of your way to help me. Great service and I've been telling everyone about it
Evelyn McIlhiney 18/05/2013
Myself and my husband had taken our 2 toddler boys in to get measured and get some Vans. We were served by Johnny (Jonathan on the receipt). He was absolutely fantastic with the boys and even though it was late on there was no rushed service. He really took the time to make sure the boys were getting the correct fit and would definitely go back to Schuh over our previously preferred shop of Clarks. Cannot sing his praises enough. Thanks.
Debbie Burnside 19/05/2013
We were served by Alistair and he was very helpful.He was kind and caring.
I've always said Schuh has the highest standard of customer service. Friendly, informative sales assistants that aren't too pushy. I was in trying on boots today that I wasn't quite sure about, so the sales assistant (David - 117) gave me some alternative suggestions and different sizes. Very patient and friendly and chatty throughout! I love shopping in Schuh, so keep up the good work!
Maureen Pearson 31/01/2014
I was giving the privilege to be served by a wonderful, funny and extremely polite sales assistant, Connor. He was very patient and never once did he role his eyes etc when I tried on and asked for a selection of shoes. Connor asked me if I wished to purchase one of your charity bags, which I have tons, however as he so nice I agreed to buy another one. I would like to congratulate you on your choosing of wonderful staff, think you should teach other shops your customer ethos.
Excellent store and great items
both girls where perfect polite and friendly.
lynda morrison 20/06/2014
Friendly staff, and shop looking fresh and interesting. Assistant who served me was very helpful, patient and professional.thank you.
I don't normally do these things, but i feel as though in this case it is well worth the time taken. I visited the store on Sauchihall Street yesterday to purchase a new pair of work shoes. All the staff were amazing and said hello as I walked into the store. Now, I have terrible feet, it takes me so long to find a pair that actually fit and are comfortale, i usually need a full, stress filled day to trek through the whole city in search for a well-fitting, reasonably priced pair of shoes. So when i entered the store, i selected about 7 different pairs of suitable shoes for my needs - already feeling sorry for the member of staff! Also, i dont take one particular size a 7 or an 8, depending on the make, so the poor girl that served me was left to scan through and collect many boxes of shoes - however, she was amazingly helpful, happy to do it, and sympathetic, did not once show any disstress or dispute for having to do so much work for one customer. Of all the pairs that i had selected, none fitted, typically. However, your assistant Alex recommended a pair of Sketchers which i had previously passed over. She was so right! They fitted like a dream! You honestly have no idea how much time, stress, rage, and tears that she saved me - getting a pair of shoes to fit is like a constant struggle for me, I dread doing it! But in one stop, I had a perfect pair of comfortable shoes! Your staff all deserve a pay rise. This may seem over the top to some people, but it honestly had such a positive impact on my day. I will be coming back to your store again and again whenever i need shoes, your staff ROCK! :)
colin dickson 23/06/2014
no fuss at all staff were friendly and very prompt, knew what i was after and it was a quick painless sale. 11/10
Amy Watson 23/06/2014
Staff in the Glasgow store were brilliant.
My only issue was that I was told I would receive next day delivery (shoes wer enot in stock) which would ne the 20th June and my shoes never arrived untill Monday 23rd.
karen Hamilton 25/06/2014
I felt it was a well laid out store, all staff were very helpful and knowledgeable but I was a little disappointed that you didn't have the Birkenstocks that I initially wanted. I think I would probably return to the store in the future.
Paul Martin 25/06/2014
I bought a pair of shoes and it wasn't until I looked at them later on in the evening that I noticed one of the shoes was marked and scrapped slightly. I think this was down to the fact that it had been on display.
I took the shoes back the next day and was tended to immediately. I explained the situation and there was no problem at all in an exchange.
I was told there was no shoes in that size in the store so they would order them for me and then text me the following day when they arrived and I could go and pick them up.
First class service and customer care.
Thanks to the staff and the Glasgow shop in Sauchiehall Street.
Neal Young 25/06/2014
the service was outstanding
the 2 staff members that helped me were very helpful and friendly
don't shop in schuh normally but it would encourage me to come back
the lady who helped me was called Nicole, she is a credit to the company and a great representative for the company!
Liam Berry 28/02/2014
Good product knowlage
Would shop again
Paul McFadden 14/06/2014
I was served by Lorraine who was a excellent member of staff. She took time to show me the different types of trainers available and was very knowledgable. I am a very fussy person but she made me feel like nothing was a bother to her. I purchased 2 pairs of shoes thanks to her advice. Euan at the till and the other young guy serving were also very helpful and courteous. I work In retail myself so I appreciate good customer service when I get it.
Alexandra McQueen 01/05/2014
Stephanie could not have been more helpful and pleasant, as always schuh have great customer service!!
Claire Campbell 04/05/2014
Excellent service by Cat/Catriona and other assistant (tall lady with blonde hair, sorry didn't get her name) they brought me 2 pairs of Blowfish shoes in 2 different sizes for me to choose from and didn't mind at all when I asked for the second pair to try on even though they were very busy in the store. Lovely friendly staff, hard working with good conversation and knowledge about the shoes I was interested in. Thanks ladies, I love my new Blowfish boots! :)
Eileen McAulay 02/07/2014
Excellent customer service. Helpful and friendly.
First time i've been in this branch and i will definitely be back.
cathy o'neill 20/03/2014
I was given time to look around and as soon as I decided which shoes to try there was someone who took my order and organised the shoes for me. I was served then by David who was really helpful. The shop was busy (saturday) but service was friendly and efficient and plenty of seats available for trying on. Exactly what you need in a shoe shop. Another satisfied customer
Graham Cumming 14/12/2013
Glasgow Sauchiehall store. Our new dog ate our daughters black leather Vans and we were trying to get replacements from the dog for Xmas day. They weren't available in store but the staff managed to reserve the last pair in the UK at the Glasgow Fort. Different class staff and shows true customer service is still alive and we'll. Sorry I can't remember staff names but they were superb Friday 13th at around 13:00.
girl who served me was very helpful, kept me up to date whilst I waited for the shoes to arrive and was very chatty.
Today I entered your sauchiehall street store at quarter to seven in the evening.
My boyfriend and I were welcomed to the store immediately.
Despite it having been a busy day in the city centre, I was served by two members of staff (one male shopfloor assistant who's name I didn't catch, and the cashier: Stephanie) who were both on top form despite it also being so close to closing time.
Once I picked the items I wanted, the staff were more than happy to help in fetching my size. I was also then fully informed of the returns policy by the gentleman.
I was in a terrible mood after seeing the new Godzilla movie (which was a massive let down) but when leaving your store afterwards, I felt much better simply down to the genuine happiness and welcoming attitude of the staff.
Kevin mcGlin 22/05/2014
I purchased a pair of legendary raw cat boots sometime ago. Iam an officer within the merchant navy therefore did not get a lot of wear from the boots. They then failed as I suspected due to a workmanship fault. Whilst in the Sauchiehall st branch Martin was a credit to the Schuh company. He endeavoured to find a solution and manage the situation until both myself the consumer and himself the retailer were satisfied. He carried out this transaction without passing judgement and in a polite courteous manner, as returning a faulty product can be embarrassing and awkward. This shopping experience restored my faith in the brand.
A Lewis 10/01/2014
To be honest, I begrudge paying a lot for shoes (I blame the cheap and easy high street vendors who peddle inexpensive but inadequate wares) but Gavin (I think that's his name, it's been about a month since I last was there, he's in his early 20s, blonde hair, great attitude) but I've been incredibly impressed by his attention, aptitude and general customer service. I've now bought 2 pairs of shoes there in the last 6 months (the only pairs of shoes I've bought) because I know that the service there equals the quality of the shoes you sell. I hope there is recognition feedback within your company because he truly deserves praise.
Stewart Mathie 31/03/2014
I received excellent help and customer service from your shop assistant, Neil
Natasha McDerment 09/04/2014
Excellent customer service.
Love the product.
alyson mowat 07/05/2014
Absolutely excellent service from the assistant in the store Christina could not b more helpful one system said the converse I wanted said it had and the other said it didn't but she went searching and found them and found the right size for me and was so lovely the whole time she went out her way to help as I was looking for another pair of converse and she found out they don't make them in my size anymore.