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address/opening times

  • Silverburn Shopping Centre
  • Unit G2
  • Glasgow
  • G53 6QR
  • 01415309144
Parking available
This weeks opening times
Fri 22nd Aug 1000-2100
Sat 23rd Aug 0900-1900
Sun 24th Aug1000-1800
       Next weeks opening times
Mon 25th Aug 1000-1900
Tue 26th Aug 1000-2100
Wed 27th Aug 1000-2100
Thu 28th Aug 1000-2100
Fri 29th Aug 1000-2100
Sat 30th Aug 0900-1900
Sun 31st Aug1000-1800
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local info

Our store is located in Silverburn Shopping Centre on the south-west of Glasgow. The store also hosts a variety of styles from our schuh kids range! The centre offers a great selection of stores - from high street to designer fashions, boutiques and top-end luxury stores, Silverburn has something for everyone.

what you say...

Charles Galbraith 24/07/2012

Nice store. Helpful but not pushy staff. Informative and patient. Erin served us at the till - very pleasant and helpful. Our daughter had forgotten to bring her Young Scot card for her discount - it was give anyway. I'll be back when next buying Converses or the like. Thank you.


Outstanding service in @schuhshoes in Silverburn. And, of the 6 shoe shops I was in, they were the only ones who smiled and said "Hi".

Ruth Buchan-Wyber 07/09/2012

Just wanted to say that I had a great customer service experience in your Silverburn store today, the guy (Graeme) was very helpful and friendly, so nice to have an assistant in a shop actually chat to you and share a joke :)

Katie Lee 30/07/2014

Store was reasonably busy with customers browsing but Naomi (sales assistant) approached me and asked if she could help. Was very efficient In getting my sizes down from the stockroom, very patience whilst trying shoes on, offered advice on shoe & on stores 1 year return policy & also took me to the new shop floor payment point. Store reasonably well set out with adequate choice. Naomi was pleasant and polite. Will be returning to schuh silverburn in the future.

adriienne ferguson 26/07/2014

5 star customer service! especially from team member william:) deserves a lot of staff appraisal!

Julie Nesbitt 09/06/2013

Lovely service very helpful and pleasant young man.

Mags 10/06/2013

Great assistance from Heather. I love shopping at Schuh and their returns policy is excellent.

Nadine  16/06/2013

The assistant Frances was so patient with me even though I asked her for about 1million different pairs of shoes. She was so polite, chatty and friendly and had good knowledge and opinions about the shoes and brands I was trying on which was really helpful. I was amazed to learn it was only her second shift as she came across as confident and cheerful. Very impressed with the level of service I received I'll definitely be coming back.

Danielle 17/06/2013

FANTASTIC experience as always! Keep up the good work guys will definitely be back soon!

Jason Muir  11/09/2012

The store was reasonably good, the staff were quite helpful and I was happy that the store actually had my size in the shoe I was buying. However when paying I enquired about armed forces discount and was told that they don't, they only offer student discount. I noticed that the store actively advertises this 10% student discount but doesn't offer the same to anyone else. Is this something that applies only to this store or is the armed forces discount not offered at all ? If it is not offered I would like to enquire as to why. Thank you

Carol Williams 17/09/2012

Although many of the larger chains have realised that customer service is key not many of them have got it down as good as the employees at Schuh. Always a pleasure to shop there.

Lisa Holmes 20/09/2012

Last week I was browsing the shops for a nice new pair of Vans. I was aware of a few stores that stocked these but went into Schuh as I heard that they were the best place to go/closest option. I walked into the store and almost immedietely, was approached by a lovely young assistant named Erin, fabulous service was provided from start to finish. I was really impressed and will most definitely return some day, and will recommend all my friends shop here due to her friendly nature! 5 plus!!

espeake@o2.co.uk 28/10/2012

Fantastic service as usual. Today my daughter (aged 11) and myself were served by Graham, with helpful input from Hannah. Graham was very patient, courteous and could not have done more to help my daughter find a pair of winter boots. Thank you. I have to say the service is always excellent at Silverburn, for that reason I always encourage both my daughters to try Schuh first before any competitors.

Roisin Coyle 06/11/2012

Staff were really helpful.

Jaqueline 12/11/2012

the staff were wonderfully helpful, will definetly be returning

Jim Houston 15/11/2012

The service is always good at schuh. I buy loads of Converse and Vans for my daughter at this store. However I was shopping for myself and Sinead could not not have been more helpful. Superb! And thanks! Jim

Fiona Winter 12/11/2012

Excellent friendly quick service. Thanks

Graeme Aird 12/11/2012

Great service from start to finish as always with the silverburn store. Staff always very welcoming and never pester you for a sale. All staff were friendly and cheerful. Great work.

Dianne Tomlin 07/11/2012

lovely helpful friendly girls serving

Morag Ryce 20/01/2013

Steven ( 108 ) looked after me and was very pleasant and well mannered. He assisted me in choosing the right boots and casual footwear and helped provide advice for choosing the correct protector. Overall excellent experience and will be back. Thanks Morag

James Downes 23/01/2013

Today I bought trainers at the Glasgow silverburn store, I was served by Katy, who was extremely helpful and very friendly. Excellent service

Ryan Barr 04/12/2012

very helpful staff, excellent service which made shopping experience even better!

Nicholas Brown 22/05/2013

On the 15/5/2013 we were served by Erin in Silverburn (tall girl with dark hair?) who was quick to approach us which was excellent as we were in a hurry. We had tried to buy the same shoes in another store which were annoyingly marked having long been on display and their staff were very unhelpful. We tried your store to see if you had a fresh pair of the shoes we were after and Erin got us a new pair which had not been tried on. She was helpful and very knowledgeable about the stock levels the store was carrying knowing straight away she had a pair for us. She walked us to the till which was a nice touch and handed us over to Rhys who was also friendly towards us. We would definitely use Schuh in future.

Catherine 24/05/2013

excellent customer service - staff were friendly and helpful but not too pushy

eric fisher 02/01/2013

You have staff that other shoe stores would die for the treat you like royalty and nothing is to much bother you should be very proud proud of them

Mr Nicol Wilson 03/01/2013

The Assistant (Cloda) was most helpful. The store didn't have the item I required in stock, an order was placed just before 4 pm that day and received at my home address before 10am the next day - indeed before the text message advising that it was "on its way"!

Ben MacIntyre 21/07/2013

Great great service, couldn't fault anything or anyone. Girl that served us was very friendly, bubbly, and polite!

Yvonne Higgins 18/07/2013

I was served by Jamie-Lee today and she was very helpful. She searched for a shoe for me as the size was not available in store and my son was keen to get them. She arranged for my son to get his student discount even when we were late in bringing it to her attention. I was very pleased with the service received in Schuh today.

Ryan 28/07/2013

Very cheerful and helpful staff.

ailsa henderson 28/07/2013

Lovely member of staff very helpfull

Jolene Wilson 01/08/2013

Service prompt and pleasant

Andrew 15/01/2013

On Monday 13th at around 8:00 a boy served me. He was very friendly and his customer service was great.

Ewan Grieve 22/01/2013

Excellent service again! Very impressed! Heather was the assistant who dealt with me from start to finish and was great! Very happy with my purchase once again!

Jacqueline Campbell 20/01/2013

I bought a pair of ladies skectchers in your store located in Silverburn Glasgow today. I received excellent customer service from all of the staff however Rhys was particulary helpfull, apologiesd for a slight delay in locating the shoes I wanted and when they werre not quite right suggested alternatives and brought a differnet size. Rhys also clearly explained your purchase and returns policy. I will certainly shop in this store again and recommend it to my friends and colleagues.

fiona mellin 21/01/2013

i went in for a browse in the silverburn store and spotted a pair of converse, unfortunately the only pair they had left in the store were slightly dirty and scuffed looking. the assistant proceeded to try and take most of it off for me, the level of service i received in the store was more than i could have asked for and went away with a nice pair of shoes. thanks again

Harvey Kelly 23/01/2013

I would just like to comment on how helpful everyone was when i was in the store especially Assistant 011 Paul i really appreciate the help and thanks for the great shopping experience. :D

A Woodland 24/06/2013

Excellent customer service!

Michael Durkan 28/06/2013

Polite, friendly and helpful Thanks

jacqueline verney 01/07/2013

my son 10, loves his trainers/sneakers. Sat 29 th June had to be puma suede ! was approached by a friendly, helpful young man- Steven I think, who listened to our request and passed on to Heather . Heather gave us good customer service , no problem in getting the other colour- friendly too. made the purchase , girl at the till - Erin was pleasant too. I picked up a pair of flip flops in the sale btw a fab selection of all shoes! An excellent shopping experience . both my son and I delighted thanks!!

lynne mcaulay 27/12/2013

My husband was in this store to exchange Ugg boots he purchased for my Christmas, staff were extremely helpful and when the boots he wanted were not in stock the staff arranged for a pair to be held in the Braehead store.It is a pleasure to deal with such friendly helpful staff especially at such a stressful time of year.

Pamela Deakin 28/12/2013

Was exchanging a pair of converses that I had got at Christmas for a bigger size. The 2 girls were extremely helpful, let me try on the bigger size to make sure they fitted and told me the delivery options. The new pair have just been delivered to my house nearly exactly 24 hours from when I was in the shop. Excellent service. Thank you.

Lindsay Cruickshanks 03/01/2014

I recently purchased a pair of shoes online which unfortunately were not suitable. Firstly, I have to say I was impressed by the quality of the online service both in terms of ease of purchase, keeping you informed and speed of delivery. I returned the shoes to the Silverburn store. Again, I was impressed by the service I received. The return process was simple and hassle free. The assistant serving me couldn't have been nicer. Thanks Schuh, I'll be shopping with you again.

P. Lennon 14/10/2013

Ordered shoes on Friday (late), very helpfull staff, shoes arrived today, Monday, by parcelforce. Delivery excellent. Shoes Brilliant. That's why we return to SHUH regularly.

sharon muir 18/09/2013

served by an extremely polite and very helpful assistant named Paul.

charlie Boom 23/09/2013

gentle, patient

Alison Regan 04/02/2013

My daughter and I purchased a pair of Adidas Basket. The assistant, Brian, was very helpful and friendly and nothing was too much trouble for him, as my daughter could not make up her mind. He is an asset to your company. The other two assistants also showed an interest in our decision making our experience in your store a very enjoyable one.

Jamie-Lee Smart 14/02/2013

Service was fantastic! Very efficient staff, staff were friendly and we received a nice welcome when entered the shop. Shoes wernt quite right so shop assistant suggested insoles+heel grips which fitted perfectly. Nice layout of the shop. Shoes wernt in stock so staff reserved them at another store. Overall very good experience at Schuh, Silverburn.

Rachel Farrelly 16/02/2013

I went to schuh in silverburn in search for a new pair of nike blazers. The staff were very friendly and helpful and made my shopping experience enjoyable. I was served by Faisal and he was very pleasant and kind. I bought a new pair of black nike blazers and i had a joyful time.

Ross Macleod 02/09/2013

On Sunday (1/8/13) morning my fiancee bought new Nike Air Max trainers. She was helped and served by Clara (052), who was fantastic. Very friendly and great customer service.

Shirley Leitch 02/09/2013

the assistant was very helpful , and as I wasnt sure which size would be best, she brought the shoe I had chosen, in 2 sizes. A nice comfortable airy shop, which I had never been to before as I thought it was for younger people. I went as I had checked online who stocked Skechers Go Walk.

Jen Strang 09/09/2013

Would just like to let you know I received a great service from the Schuh store in Glasgow Silverburn. My original purchase was faulty and without any hassle I was offered an exchange which was delivered to me very quickly. Excellent service!

kevin murphy 01/09/2013

Staff v helpful & well laid out. No charge home delivery when size not in stock much appreciated.

Chantelle Smith 05/08/2013

Called up store and spoke to Ryan. He was very helpful and polite while I was trying to get a pair of converse, the store didn't have any in stock but Ryan managed to put a pair aside for me in the Schuh at the Fort.

Anne Duffy 13/08/2013

Fantastic service, quickest delivery ever!! Less than 24 hours. Staff in store were polite, happy and looked to be interested in the customer.

Laura bailey 16/03/2013

I had to go to the store several times due to size problems with the converse. Each time the staff were friendly and helpful. There was a great enthusiastic environment and I enjoyed being in the store even though I was a bit embaressed by the amount of times I had to go back. The staff were very knowledgable without being pushy. I wanted 1 pair on converse but ended up buying 2 and then going back a couple of days later to buy 2 pairs of baby converse. I would definitely choose this store over your pushy, false competitors.

marie graham 18/03/2013

Popped in today because I had read up on skechers and needed to try a pair for work. Both assistants couldn't have been more helpful and friendly...and no pressure to buy! I love my new shoes and will be going to work tomorrow with a spring in my step!!

Victoria 24/03/2013

Was served by Steven today at your Silverburn store. He was quick, efficient and very friendly. He asked so nicely about giving feedback on his service that I decided to. Hope this gets back to him - he makes coming into a busy shoe store like Schuh a nice experience.

Lindsay Welsh 12/07/2013

Was in yesterday looking for some shoes. Was served by Faisal, who was very kind, nice, knowledgeable and helpful. Hope he's there next time I go in!

David McNeil 15/07/2013

Excellent experience. Very helpful staff - Faisal was the guy who went to get my shoes out the back. Polite and professional. Will shop again!

Ross MacLachlan 14/07/2013

Very friendly and enthusiastic service from Clara. Helped a great deal and nothing was too much, even when i was indecisive and wanted to try on lots of shoes. Brilliant. Thanks loads!

donna quaile 15/07/2013

My husband and I visited the store on Saturday 13th July. Clara was our sales assistant and she was fantastic. Clara was helpful, encouraging of my reluctant husband (!), quick and efficient and above all was smiling from start to finish as though she really enjoyed her job. It was a pleasure to be assisted by Clara and I wish more sales people were like her. I would be more likely to come back to Schuh in future because of Clara's helpful manner.

R OSWALD 29/10/2013

I went in just for a pair of laces and Linzi and Faisal couldn't be more helpful, they went to the bother of getting the correct length and colour from a pair of shoes in the back store FOC.- well done,thanks

Murdoch Ferguson 17/10/2013

Emily - fantastic service. I rarely give feedback, but you should get this girl on the management ladder.


great friendly customer service provided by the staff in the Silverburn Store, great cust experience shopping in a store where you are made to feel very welcome & valued as a customer.

Michelle Simpson 18/10/2013

Was in schuh in silverburn today Friday 18th October at 10.56 with my son who was looking for converse what can I say about the two girls who served me what fantastic and lovely girls one was called Emily and think the other was Erin not sure but they took their time with us measuring my son,s feet trying different sizes nothing seemed a problem to them, felt they had time for us and we didn't feel rushed which makes a big difference would definitely shop there again. Thank you again to the girls

Gordon King 24/10/2013

Quick and easy with very helpful and friendly staff. Perfect.

Moira Taylor 23/10/2013

girls were so polite and pleasant, very helpful and informative. A credit to your store.

Willie Whiteside 22/10/2013

On my visit and purchase, (22/10/13) both young ladies who helped me were friendly, courteous, knowledgeable and professional. Please let them know if possible. Thanks

Jenny 03/06/2013

Steven was very helpful and was honest about a fault with the pair of Dunlop shoes I bought to which he gave me 10% off. Thank you!

Keiran Devaney 16/12/2013

Staff are always very helpful and friendly.

Lara Elliott 30/03/2013

I would just like to say that having visited several other stores in the Silverburn Centre, where the service was less than helpful, we were met by your assistant, Heather. She was a breath of fresh air with her enthusiasm, knowledge and desire to be as helpful as possible. She truly is an asset to the store and a credit to your company!

Amy Louise 03/04/2013

I was served by ryan today in store and he gave exceptional customer care and was very smiley and had a great attitude :). Silverburn staff are by far the best throughout all of the shuch reatil stores in glasgow. I would reccomend them to anyone.

Lorrain Haxton 05/04/2013

Server Steven was very polite and courteous and helpful

Graeme Walker 10/04/2013

Very helpful staff - at one point we had six pairs of shoes at various stages of trying on. All very pleasant and polite and we didn't need to play "hunt the staff member" when we needed help.

Kay Leckie 19/08/2013

I am an area manager in retail and take Customer Service very seriously. I have to say that this assistant's warmth and ability to offer natural service is a great reflection on the company's values.

Andrew crawford 20/08/2013

Fantastic service really helpfull staff in silver burn and the service was so quick and easy. Will use you again for sure

Lynn Laverty 14/08/2013

Staff are friendly and pleasant. Good selection in store.

Andrew crawford 20/08/2013

Fantastic service really helpfull staff in silver burn and the service was so quick and easy. Will use you again for sure

Brian Robertson 17/08/2013

The customer service from Paul was perfect. So many people like to complain about service so I think it's only right that excellent customer service is also recognised

Lisa 18/08/2013

We were assisted by steven who was very helpful and recomended shoes to us, we were keen on sketchers fir my son for school but went with Doc Martins after being recomended by steven. We also purchased a fabric kickers bag and leather cream as recomended by cashier Lisa, All in all a fabulous shopping experience Thank you

Jacqueline Jess 18/08/2013

Sales assistant was very helpful and pleasant.

craig anderson 21/08/2013

Ross Coutts 15/04/2013

Assistant who served me was very friendly, thanks!

Jacqueline Miller 11/04/2013

We were served by Heather who was really helpful and very cheery and pleasant.

mrs jennifer montgomery 13/04/2013

Hi, what a surprise to be greeted and served by assistants who were keen, such a pleasant manner, making the experience so much better, nothing was a bother. Rare to find these days. Both Lisa and Brian, all credit to them made me want to come back again!

Laura Mushet 14/04/2013

Very lovely staff who were etremely helpful. Heather couldn't have done much more to make sure I was buying the best shoe and fit possible, even giving me a spare insole for the right foot. Great service and would be happy to go again.

Harvey Young 18/04/2013

This is my favourite Schuh shop. I don't mind travelling an extra 30 minutes to this store either! You guys are great, I always receive helpful, friendly service and a couple of jokes in the middle!

Robert Speir 02/05/2013

Friendly helpfull staff

Glenda  02/05/2013

Heather the assistant was excellent. Very attentive and helpful without being overbearing. A credit to your store.

Benjamin clark 29/03/2013

Colleague Scott was very helpful and pleasant. Only came in for one pair. of shoes and ended up buying 2. Seemed genuinely interested, which is great to see. Would not usually give feedback but felt today I should. Thanks

Lauren Robertson 05/04/2013

I went into the store with my 2 daughters (aged 15 and 10) to browse rather than to buy. My youngest daughter spotted a pair of Vans she wanted for her birthday. The manageress made sure we were attended to promptly.We were served by Heather, who was particularly helpful and made useful suggestions re insoles etc. She ended up making several trips to the stockroom and in the end I ended up buying 3 pairs of shoes, including one pair ordered for home delivery. While we waited for Heather to return another member of staff chatted about her experiences with the shoes I purchased for myself. Great service - It goes to show if staff can get the right balance between being friendly, helpful and not at all pushy they will get a sale!

Richard Wallace 26/08/2013

Salesperson Emily was friendly, knowledgeable and very patient with a smile.

Mrs L Shearer 29/08/2013

Very impressed with the service and friendliness of the three staff I was involved with. The offer of ordering my size and delivering it free of charge was a bonus. I am now sitting with my Sketchers on less than twenty fours hours from my visit to your branch, well done and thanks.

Gillian Baird  31/08/2013

Caryn Molloy 19/02/2013

Served by Steven and purchased Red or Dead boots @ £90 (with add on of canvas bag at £2). Excellent service was greeted as soon as I entered the store, and Steven noticed I was requiring help and immediately introduced himself. When trying on the boots he told me several positive points about them - They are excellent quality and I will have them for years to come, they are very versatile and will match different outfits, and I can dress them up or wear them casual. Another employee complimented them while I was looking in the mirror and Steven highlighted the 365 day refund policy in case I brought them home and was unsure of the fit or style. I felt very appreciated in the store, and all comments offered by Steven and other staff members felt very genuine. I always receive excellent service in Silverburn, regardless of whether I make a purchase or not, but Steven's help definitely closed the sale and created a happy return customer!!! :)

Christine Wilkinson 23/02/2013

I would just like to say the staff at Silverburn were all so atttentive and all seemed happy at their work, as this was the first time i have shopped in the store i was very impressed and i will certainly be back in the future, may thanks to Clara at the cashdesk what a lovely cheery girl

jim auld 24/02/2013

friendliest staff ever encountered

Karen 05/12/2012

Schuh Silverburn is full off wonderful and helpful staff. Thankyou!

Rachel McGarvey 15/12/2012

Really great help from a sales assistant called Clara, helped me choose a pair of Doc Martens, couldn't have done it without her advice. So happy with them!

Eileen kirkwood  17/12/2012

Was at silverburn store today with my husband I buy norm 2 pair boots on average a yr from this shop for myself. my husband buys his timberlands also . Have to say went in today shop was busy but still we were attended to straight away lovely lad Steven served us an nice young girl called cat both very help full . Thanks again guys makes shopn so much easier just to go into a store an get help and a smile lots off staff in stores you can tell they just don't want to be their .. Merry Xmas x

Ian McKim 18/12/2012

Both staff memebers I spoke to were very helpful & had extensive product knowledge. When buying the shoes the staff member even checked for colour and actual physical size matching at the till. Very pleasant experience. Thanks

Caroline McDowall 16/12/2012

Hello there, I would just like to comment on the wonderful service i received today - I was looking for a pair of Uggs for my neice. I spent a while picking and choosing but luckily one member of staff Claire helped me she was very patient and helpful. Thank you.

jeanette fraser 20/12/2012

I was served by Steven who was very friendly and informative. He was very helpful. I would definitely shop there again.

Paul Padaruth 22/09/2013

Was in today, didn't buy, but the staff are absolutely fantastic. So helpful, and always with a smile!

M Clancy 26/09/2013

I visited your shop after work tonight and must say the staff were fantastic. I had the pleasure of dealing with 3 of your employees, all of which were all polite and cheery, but not forcefully. When I'm looking to purchase shoes or trainers again your silverburn shop will be top of my list, great range on the shelves and the standard of service is excellent. Well done.

colin montgomery 28/09/2013

Hi there, I have just returned from Silverburn where we purchased a pair of Fly leather boots for my wife. I just wanted to say that the assistant Clara was fantastic. We were greeted with a genuine smile and we were served by someone who actually wanted to help us with our purchase. It was the best service I have received in a long time and I hope this is relayed to her, as staff like her who try their best to do a good job are hard to find. Thanks Colin Montgomery

Jacqueline McCulloch 01/10/2013

We were initially welcomed by one of the girls in Silverburn store and she was really helpful to me as I was browsing. We were then served by Max. He was really polite, friendly and efficient. When Steven, the Cashier, was processing my sale he was also chatty and friendly. By virtue of the interaction I had with all 3 members of the team in this store I was very impressed - well done to each of them and to the manager for have a great team who are customer service focussed. Schuh are streets ahead of the competitors due to the refund policy and this is why I prefer to buy with Schuh as and when I can.

sarah mclay 01/07/2013

not a store I usually shop in but will defo return. the assistant was very helpful and patient as I chopped and changes my mind so many times bout the colour and style on converse I wanted. very friendly and have told her I would return next month to purchase another pair. all the staff were great but thumbs up to heather. excellent.

sarah baxter 01/07/2013

my son and I experienced great customer service today with Faisal in your store. He was very patient and knowledgable with us whilst choosing some shoes in your store. Both of us came out very happy with our choices. Excellant service and will return.

Janice Maclean 03/07/2013

We were welcomed instore and asked if we needed any help, at that point we were just browsing so the staff correctly didn't push their help. When we had seen a product that my daughter wanted to try, they were very efficient and pleasant. Excellent service from the friendly assistant Adeel and also the cashier Rhys. We were asked if we wanted to purchase a charity reusable bag for £2 which we did, however when asked what charity it was for the cashier didn't know, hence the reduction of 0.5. I have always had excellent service in Schuh stores and will continue to be a loyal customer.

Andy Waring 05/03/2013

Customer service was brilliant. Jen was very happy to help and was chatty and knew what she was talking about.

Paul Corbally 03/03/2013

Great service. Very pleasant and helpful young man.(mark)

Christine Hamilton 08/03/2013

Well trained staff excellent customer service and attention to detai hence the 5 stars

Sharon Henderson 09/03/2013

Bought toms for my daughter and very pleased with them. Customer service was excellent and had the sizes i was looking for, also very good how i got money off with my daughters young Scott card.

Margaret 09/03/2013

The sales assistant was very knowledgeable and really helped my teenage son find a pair of shoes to fit. Because my son's feet are really wide Brian's knowledge of what trainers were wide fitting really helped. We usually leave shoe shops disappointed and stressed out but not today. Thanks Brian!

eric fisher 13/03/2013

Just bought a new pair off Timberland Rock Hiker the usual great service from your staff

Margaret Glasgow 21/04/2013

I at least a dozen pairs of shoes brought to me over a period of time and staff could not have been more helpful. A very positive shopping experience - well done!

Mairi Watkins 18/04/2013

Excellent customer service.

Karen simpson  24/04/2013

I was in changing a pair of crocs, the man was very helpful and I was really pleased with the good customer service.

Cait Mallin 21/04/2013

Very good service. Didn't take long at all for shoes to come up from the store room. Very pleased with purchase too.

Teri Orengo 15/12/2012

Excellent service from Ryan who was so helpful and a credit to Schuh! I don't have the receipt number but I bought the stone coloured Superga sneakers and have been searching for them for a very long time. I am very happy and will definitely recommendthis store to everyone. I'll be back!

catherine kane 26/12/2012

Great service. I was on holiday from Ireland and Christmas shopping in Glasgow. They didn't have my size of Uggs in stock, but promised to deliver them to my home in ROI within 5 days. I was a bit doubtful, but was delighted when they were delivered in 3 days, free of charge. Also the staff in the shop were very helpful and friendly.

Carol Hill 26/12/2012

Very good polite helpful service

Christie 26/12/2012

Kiefer was very patient and helpful

alan watt 29/12/2012

Reserved these boots online in the morning(live in Edinburgh but non available)went through and collected them at lunchtime from silverburn. Excellent service from whole company. Late convert to your company(47years old) but second footwear purchase in a row from your company.

alan watt 29/12/2012

Reserved these boots online in the morning(live in Edinburgh but non available)went through and collected them at lunchtime from silverburn. Excellent service from whole company. Late convert to your company(47years old) but second footwear purchase in a row from your company.

Kirsty Noon 06/05/2013

Yet another example of excellent customer service. We were served by Sinead who was extremely helpful and friendly. We were dealt with promptly and efficiently, with all information necessary provided without question. I would just like to say thank you to Sinead for another brilliant shopping experience within Schuh, keep up the good work.

Alexis 17/05/2013

The staff could not of been any more nicer or helpful from the minute I entered your store to when I left the store. A special thanks to Heather, nothing was too much bother for her, a real asset to the store and company.

Alan Chesney 18/05/2013

On entering your Glasgow Silverburn store i was met with your Sales Assistant Steven who was very helpful and knowledgeable about the shoes that i was inquiring about. Although the shoes i was wanting where out of stock he explained that i could get them by using the store ordering service and have them delivered to my home. I was very impressed with the service that i received today and will be using the store again

Sarah 16/11/2013

Brilliant service - the shoes I wanted were not available but Heather was incredibly helpful offering alternatives to check styles and sizes, and told me the shoes I wanted could be ordered and delivered at no extra cost, which I did. I did not feel pressured into buying anything and will definitely be back in future thanks to the excellent customer service. Very impressed.

Sheryl McQuade 15/04/2014

Excellent service from walking in to leaving. The measuring service was really helpful and I felt the Salesman really knew his stuff and was confident without being pushy. Both my daughter and I left feeling as though we were important customers and that kind of personal service is rare these days. Well done Schuh!

Rachel Smith  16/04/2014

I visited the silverburn store as I was looking to purchase shoes for my daughters birthday. I was taken care of by Paul, who was very helpful and although I didn't purchase the shoes then I will definitely be back to order them soon.

Deborah Whyte 16/04/2014

Very helpful assistant.

Wendy 20/06/2014

KMB 21/06/2014

Sales staff were very helpful and polite, particularly Declan, despite shopping at the very last minute before closing time. This is much appreciated.

Norah Archibald 24/06/2014

This was my first visit to this shop. I was delighted to find the most helpful staff I have ever come across. I will definitely be back in the future.

Norah Archibald 24/06/2014

This was my first visit to this shop. I was delighted to find the most helpful staff I have ever come across. I will definitely be back in the future.

Angela Dunlop 27/06/2014

Conan was very helpful and efficient

Anthea McDowall 04/08/2014

Fantastic service from Ciara, really pleasant & very good with kids. She would try every option available .

Michael Timmons 05/08/2014

I was really happy with the service today. Not many stores stock my size of shoe and it can be quite frustrating but I tried on a similar style in my size so I could get the fit right and then I would normally get it from another store or order on Amazon. I never order in store for an item to be delivered but the assistant (I think his name was Steven) helping me made it seem really easy to order in store to be delivered next day to my house free of charge. He was also able to show me all the colours I could order. Only took a few minutes and he let me type in my own personal details so I know what I was paying for was being sent to the right place etc. Very friendly, relaxed and no pressure. Great service! Thanks again.

Louise Miller 07/08/2014

Excellent service from the girl who attended to my self and my daughter

Kirsty Cook 10/08/2014

I went into the store with my boyfriend because I was in dire need of new shoes (current vans had a hole through the toe, they're a year and a half old and have been worn every day since purchase...). Rachel came over to assist, was very bright and bubbly and seemed very happy to help me to decide over what shoes to get. During the fitting she was pleasantly chatty asking about our day and had all round good banter. She was quick, polite, professional and efficient in retrieving my shoes and when it came to the payment. We were very happy with the service we received! Thank you Rachel!

Geraldine Millar 09/08/2014

Rachel was very helpful, very good customer service with a smile on her face.

Sadia Aftab 09/08/2014

The service provided at the store was excellent. In particular the store attendant Rachel was very helpful and courteous which always makes it a pleasure to shop at the store again.

Rhona-Kate burton 18/12/2013

Steven was amazing at helping me with my doc martens and vans! Even with my impatient mother and the guy at the cash counter was lovely and had good chat - great customer care!

Rhona-Kate burton 18/12/2013

Steven was amazing at helping me with my doc martens and vans! Even with my impatient mother and the guy at the cash counter was lovely and had good chat - great customer care!

Amanda Banks 18/07/2014

Recently visited the store, there was a really nice atmosphere and all the staff was super friendly. I left very happy thanks to Steven who helped me with my vans choice.

Elizabeth Ross 13/06/2014

I was served by very friendly staff who were quick to help. Would be happy to shop there again.

Lisa Parker 15/06/2014

The staff were welcoming asked me if I needed assistance straight away were happy to get me different styles and sizes and it didn't seem a bother very impressed.

Carol hill 17/06/2014

Very polite / helpful service

bethany wood 15/06/2014

Great experience in silverburn store. Staff all very friendly and helpful.

Clare Melville 30/04/2014

The staff in this shop were all very pleasant and helpful when I was in with my son purchasing shoes for him.I liked the fact that they did not hover over you but were there to help when needed. I also required another different pair but as they did not have the size in stock, the assistant offered to order them with next day delivery at no extra cost. This was great service.

E Mckinlay 02/07/2014

Sheila 16/04/2014

Very friendly and helpful staff...ready to assist but allowed you to look about at your leisure...no high pressure sales tactic...an excellent atmosphere in the store...well done Schuh, thank you.?

Jamie stirling 17/04/2014

Very helpful team, very friendly and informative, I was served by Paul, he knew his stuff

Alison Brown 19/04/2014

Really good customer service. The assistant offered to fit my child and helped show me the styles that suited what I wanted. A credit to your store, great from start to finish. Thank you.

Isobel 25/04/2014

I took both my children age 4 and 5 to Schuh this afternoon. My children are not the best shoppers so our time was limited. We were attended to by your assistant Paul, who showed both extensive knowledge and patience with sizing their feet to ensure we found the best shoe/style suited to both my kids. The time and patience he showed us was invaluable to me, I am already a Schuh customer and definitely can say that my kids will be too. Thanks to the great service we received by Paul.

Emma Reid 19/07/2014

I would like to just say how friendly & helpful the staff were at Silverburn. Was such a busy day but yet they took the time to make sure i got the help I needed. I was approached by Carol ( the manager I think ) and she helped me choose a pair of nikes for my boyfriend. She made sure I was attended to & then Reece got me my shoes and put them throught the till point. Usually when I need advice in other stores, no ones around but Silverburn staff were outstanding.

Mrs Eleanor Jannetta 29/07/2014

Most helpful and friendly assistant. I will most certainly be back and will recommend this store to my friends and family. Thank-you. Eleanor Jannetta.

Deirdre Parkinson 31/07/2014

Staff were very attentive, helpful and polite!

Petrina 29/07/2014

Steven was very helpful, pleasant and patient.

KATE LOVE 27/07/2014

great service today with a smile,very helpful lad called steven in silverburn.

Chris Reid 31/07/2014

shairaz 01/08/2014

Scott was a very approachable and friendly individual helped me to select a pair of trainers that I couldn't decide on.

Amanda 31/07/2014

Great experience in the silverburn store, very helpful staff and managers too.

karen McGugan 04/08/2014

Very friendly helpful and chatty young girl who served us. Politea and well mannered. Her name was Emily.

Lynne kelly 08/08/2014

Our assistant Rachel was very pleasant/helpful

Nicola Love 15/08/2014

Declan was very helpful. Very pleased with his advice and help.

ElizabethmPirrie 15/08/2014

Found ordering very easy. Unfortunately I had to return them and was pleasantly surprised how easy it was and also how nice and friendly the staff in Silverburn store were. Will certainly shop at schuh without hesitation in the future. Thank you. Elizabeth

Lynne McIntyre 21/12/2013

did not have slippers in stock and as already had bought one pair for other son these will be delivered when arrive

Caryn Molloy 29/05/2014

Brilliant as always, welcomed into the store, swift service, explanation of returns policy and payment. All staff members were welcoming, friendly and helpful.

Jacqueline Gilhooly 01/06/2014

I knew what I was going in for. I picked up the item, got the size that was needed and item paid for. The staff in the store are always polite. I love shopping in schuh!

Grace Christie 03/06/2014

Paul and other staff at silverburn centre were really helpful, pleasant cheery. It is always a pleasant shopping experience. The young staff really know their merchandise. It is always my first choice particularly when purchasing trainers,shoes and boots for the younger members of my family. I know I will get good advice and they are always satisfied.

Nicole morrow 02/12/2013

Bought my son a pair of toddler timberland boots today which he loves. I also bought a pair of ugg boots from show last Xmas and they are still in excellent condition. I hope to buy another pair of uggs from the schuh exclusive range for Christmas but may need to wait until the January sales when hopefully there may be 15 to 20% off them.

Sara Dhesi 01/06/2014

Polite and friendly assistant (Paul)

margaret 20/05/2014

Was in with my daughter over weekend. Feet measured by briony who was very friendly and patient. Great store

Scott 18/05/2014

Friendly and welcoming....prompt and altogether very nice, would appear whatever initiative you have to address any customer service concerns is working....I was impressed

steph 20/05/2014

Gemma had great customer service and did not push me into buying any shoes that I wasn't sure about. Couldn't decide on size and was assured that after taking them home and trying them on with different socks, if theu were to small I could return them up to a year after purchase. Thanks Gemma!

dinah crooks 19/05/2014

Excellent service assistant was very helpful and courteous. Will shop in your store again.

john cartin 23/05/2014

You treated my complaint very fairly and issued a refund after consideration of the facts so have no complaints. The team leader who dealt with it and anyone I spoke to on the phone were always professional, friendly and helpful so thank you Schuh

Michael Kelleher 28/05/2014

Excellent service from Bryony.

Fiona 07/01/2014

very nice girls in the shop. You kept in touch at all times. Pleased to say that i would buy from you again. Boots came quickly. A big thankyou

allison clark 05/01/2014

I visited this store yesterday to return a christmas gift and could not have got better service I was first served by Faisal and then helped by assistant Steven who could not have been more helpful Thank-you very much for a very good experience(I usually hate shoe shops because of unhelpful assistants) and I look forward to shopping here again Well done

Silka Boyle 28/06/2014

I had visited the Braehead store earlier in the day to locate some spiderman vans for my son. The girl who served us there said they didn't have them anymore and could only show us the spiderman high tops which were the wrong ones. She gave the air as being too busy to really help. I then went into the Silverburn branch on the off chance and the girl there - Emily - couldn't have been more helpful. She found the right ones on her computer and then arranged for them to be delivered to my home in time for my son's birthday. I now have a really happy boy. I am really pleased with the service at the Silverburn branch and would like to praise Emily's efficiency and customer service skills. Thank you.

Laura 28/03/2014

Excellent service for both return and new purchase. Staff very approachable and friendly. Highly recommended :)

Jill Hayman 31/03/2014

Good prompt, friendly, helpful service.

Laura Mills 31/03/2014

Hi there, Was asked to leave some feedback on my visit to the store in the silverburn shopping centre. Great service from start to finish. Pleasant change to walk into a store and get a nice friendly hi from the manager linsday i think her name was. Was looking for a pair of heels that my friend reccomended you didnt have them in but ryan used the computer on the wall and said that i could have them sent out to my home adress by tommorow and not only that all for FREE which i couldnt believe!! All so quick and easy and the computer could also take my card and pay for it there and then. It been a while since ive been in schuh but seems to have gone all high tech Love It!!! Will defo be telling my friends and collegues about this. Cant wait for my shoes to come through thank SCHUH :-) please pass my comments onto the store lovely bunch xx

Shirley Thorogood 03/04/2014

Great service in shop, speedy delivery with excellent returns policy and super helpful website.Great experience for a new customer.

Thomas Dobie 03/04/2014

Very pleasant staff and very friendly :) Would like you to praise Emily as she helped me decide on a pair of Nike trainers and she was pleasant throughout the experience

neil callaghan 05/04/2014

Very efficient to find my wife's size and friendly service even with the store being so busy. We would not hesitate to shop in any of your stores again. Well done!

Lesley Israel 11/05/2014

Today my daughter and I were served by Jamie who was very helpful and very patient as my daughter could not make up her mind about various pairs of shoes.

Oliver McCamon 12/05/2014

Felt very welcome and both girls tied up my shoes, happy customer

Mckinlay 06/05/2014

Very good service from your staff member

Lindsay Swann 16/05/2014

Fast, friendly service from Hannah and her team. Yay!

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