Home > Find A Store > store info

HANLEY

Main Store Images

address/opening times

  • The Potteries Shopping Centre
  • Middle Mall Unit 113
  • Hanley
  • ST1 1PS
  • 01782692161
Parking available
This weeks opening times
Sun 20th AprCLOSED
       Next weeks opening times
Mon 21st Apr 1000-1700
Tue 22nd Apr 0900-1800
Wed 23rd Apr 0900-1800
Thu 24th Apr 0900-2000
Fri 25th Apr 0900-1800
Sat 26th Apr 0900-1800
Sun 27th Apr1000-1630
get directions continue

local info

As one of the six major towns that joined together to form the city of Stoke-on-Trent, Hanley today acts as the city's main centre for shopping. The main attraction for shoppers here is the Potteries Shopping Centre which contains many well known high street stores including our store! The store also hosts a variety of styles from our schuh kids range!

what you say...

Ami 02/08/2013

I was really impressed with the service I received I don't like to be bothered when I'm shopping but jak was really friendly and helpful as the particular colour shoe I wanted was not available in store. I was told it could be ordered and after trying a diff colour for size I did that. The shoes arrived the next morning and I love them! Really happy

Megan hough 01/08/2013

Very helpful store,makes sure you get what you are looking for and i will be wishing to go back to schuh in the future .

Wolvers 06/08/2013

Thank you so much Schuh top customer service with excellent advice! Love my new shoes!

sarah 14/10/2013

Served by Ali, but all the staff in the Hanley store went above any beyond to make sure I got the right product. Fantastic staff and a fantastic store, I will be buying more from there in the future :)

Natalie 15/09/2013

I went to the store in Hanley and was served by a man called Ross, all staff were extremely friendly and helpful and I got exactly what I wanted. Thanks!

Natalie 15/09/2013

I went to the store in Hanley and was served by a man called Ross, all staff were extremely friendly and helpful and I got exactly what I wanted. Thanks!

Laura Conyon 31/08/2013

I shopped in your Hanley (stoke on Trent) for my daughter (pink converse high tops) a young girl, dark long hair, served me (sorry didnt get name) she was so helpful and chatty, fantastic customer service, she also got Greg to make sure the trainer fitted right (as it was for a child) who was also very helpful and had great customer service. I had been into 2 shops before coming to Schuh, i wish i had come into your store first. because of the the great customer service i will be shopping in your store again

Dean Gatley 31/08/2013

Visited the store today in Hanley for the first time. I was just off to the shop across the road for some Toms when I noticed your shop. It was bright, busy and just the right level of music !! I was asked if Id like any help in a very pleasant manner by a young lady called Sally. Wow, did she know her Toms !! She got me what I needed and packed me off to the till where I was served by a really pleasant young man, but I didnt get his name, sorry. I dont normally write things like this, but I must admit, I thought the whole experience of shopping there was great !! From the shop layout and music, to the service. All was fantastic ! Well Done. So much better than many of the shops around there which are dark & dingy ! Thanks.

Catherine 31/08/2013

It was extremely easy to find what we where looking for , and the staff where extremely helpful and friendly . Them being young made them seem more approachable . They where all willing to help , and they really exceeded the 'service with a smile' approach . A job well done .

Anna-mae fogarty 01/09/2013

i think your service was excellent,i was very impressed. i bought some puma suede's and they are great, the lady who helped me was great she gave me a choice of shoe and was a really big help. i am sure i will be coming back to shop with you. thankyou.

Bethan Knapper 03/09/2013

Every time I come into the Schuh store in Hanley I'm always greeted very kindly and asked if I need any help. I always answer with a "I'm just looking thank you." However being me I love shoes, so I always find a pair that I fall in love with. I think if wasn't for the kindness and enthusiasm from the staff I wouldn't end up buy something every time I go in. I don't know if this is a good thing or a bad thing, but I always feel welcome and receive brilliant service every time I go in.

Paul Morris  05/09/2013

Great positive staff I will return again soon made me feel so welcome and there advice is great too, feels like they care

laura berwick 10/09/2013

Fantastic customer services need to stock a bigger range of converses as was looking for black with animal print but dont have them in store

Rebekah Dodds 31/10/2013

Served by Ross. Extremely helpful. Went into the store and they didn't have the Uggs that I wanted other staff didn't offer to look for me. Ross had a look on the computer and said that they could deliver them to my house - Thank you

Kim Jones 27/10/2013

I was impressed with the interaction between the assistant and my mother (78yrs old). I was trying to encourage her to try on the ugg boots. it was only after the assistant spoke to her and discissed the advantages and offered to help she accepted to try them on. Thankyou.

Douglas Anderson 29/10/2013

Excellent customer service as always at the Hanley store. A very warm welcome when both me and my friend entered, very efficient service when getting the shoes I ordered online and very friendly. A++. Thank You.

zeb nash 18/10/2013

Very friendly staff, quick service, with a big smile, thankyou :-)

Chris Richardson 20/10/2013

The staff were all friendly and very helpful, especially Natalie who served me.

Hannah Byczkowski 20/10/2013

Amazing customer service. Couldn't do enough to help! Very impressed. Definately will be returning again. Staff members name joe.

Paul Seddon 21/10/2013

I had the pleasure of visiting the Schuh store at the Potteries shopping Centre in Hanley today, probably the fourth or fifth time I've been in since it has opened. According to my receipt the girl who served me was Rosie and given her customer service I felt compelled to write. Rosie was spot on, simply perfect! That blend of professionalism and friendliness that it is sometimes difficult to achieve. Well not for Rosie and, to be fair, not for any of the other members of staff that I've dealt with in the store. I went in for some new Converse for my little girl, Phoebe. What I really loved is that she was treated as the customer at the age of 4, rather than me being spoken to as if Phoebe wasn't there. Rosie was very particular in finding shoes that were going to be comfortable and spent a while making sure the shoes were right. During this she chatted with Phoebe, had a laugh with her and generally made the whole event rather nice. I must stress that I could say this about any of the staff that I've dealt with at that particular store and I go back there because I know the service and products are going to be great. In the current financial climate, I cannot express enough, how making the customer feel this valued is worthwhile. However you're training your staff, keep it going, they really are a credit to the company. Please pass this on to Rosie and the staff at the Hanley store and I'm sure I'll see them again soon. Cheers, Paul.

Dale Shaughnessy 27/10/2013

Really lovely service and very warm greetings, I was in and out as a happy customers within minutes at what also seemed to be a really busy time, so a well done to Masie for tending to me so promptly and thanks to Rosie on the cashier.. p s tell Masie to take a breath she was running round manic ! Thanks for the wonderful service :D

Mrs Emma Parker  15/08/2013

I was getting shoes for my 5 yr old jac served us and he was fantastic with my daughter very pleasant experience will go back again because of his service.

Helen Jarvie 17/08/2013

I went into the new Hanley store with my daughter, initially to purchase a pair of red hunter wellies, which we weren't able to do only because she was in-between sizes. Your staff we absolutely first class, so helpful and considerate, it was so nice to have such good service - the lady that helped us was Grace. We returned an hour or so later as my daughter wanted a rucksack she'd seen earlier that morning - Grace again served us and remembered us. I think your team, especially Grace should be congratulated on their customer service skills - based on this, we will definitely be returning. Many thanks. Helen

Kevin hollingworth 24/08/2013

Excellent service, Maisie was really helpful and showed genuine care in the service she gave. All colleagues were very attentive and helpful. I'd give 6 stars if I could!

becky 23/08/2013

Lovely store, assistant named ross was very helpful and friendly, a credit to the team

Sally Hansell 24/08/2013

Excellent service - the friendly assistant happily waited while my daughter consulted her sister and her friends on her phone before finally selecting the shoes she wanted to buy. We were under no pressure to hurry. The assistant also called another assistant over to offer their opinion and they were both helpful and honest in their opinion. A credit to the store.

Chloe Lousie Dodd 23/08/2013

The man was called joe and the shoes i liked they oonly had a size four but im a size three soo he brought out a different shoes but kinda the same and i put it on it was soo comfortable when i put them on soo i had them and the woman at the till was very polite and soo kind .

Becky 26/08/2013

Service was excellent. Needed to change am online order, staff couldn't have been more helpful! Definitely shopping there from now on

Becky 27/08/2013

Today I went into schuh after making no purchases in any other shops, I had recently bought some new balance shoes (WHICH I HIGHLY RECOMMED) and they were the comfiest shoes ever and they were delivered within 3 days of making the purchase online. I didn't go into schuh expecting to buy anything today however I spotted a shelft of bags which is what my whole shopping trip was for but failed to buy any in other shops as they were all over priced. I took a liking to one bag in particular and asking if the man working behind the till could get it down for me to have a closer look. The man was extremely helpful and was very chatty and polite which made me feel comfortable not intimidated as I do in many other shops when asking for help. The bag was really nice and exactly what I was looking for, although I expected it to cost quite a lot. I WAS SO WRONG, it was only £20 which I was very happy about! The man put the shoes behind the till whilst I carried on browsing, I was looking at the new balance collection and another young man working in the shop told me about the free delivery and the service they give. He also told me a bit more about the new balance brand which was very helpful. I then told him how I would love another pair but at £60 I might have to wait till my next pay check and i asked if they did them in kids sizes because i have very small feet and i was able to get the shoes i wanted in the right size from the kids section which are only £30! I couldn't have been happier and ordered them in store to be delivered to my house. Everybody working there was so helpful and genuinely friendly which made me feel happy purchasing from schuh as opposed to any other shoe shop because they usually focus on just selling sir stoke and making money rather than giving their customers a good shopping experience. All in all, a good trip to schuh!

Charlie 27/08/2013

When purchasing my shoes at the Hanley Schuh store it was very busy however the service was great despite the shop assistant constantly apologising for the time it took to get my trainers, this apology was not needed as the service was quick and we were not at all bothered by the slight wait!

Gill Potts 27/08/2013

Thank goodness there's a Schuh in Hanley! No longer do I need to go to Manchester for shoes. The small one in Republic was okay for looking, but having a fully stocked store is excellent. Great service, I reserved online and they were there to collect later that day. I encountered three staff and all were helpful and polite. Please, stay open!

julie curbishley 27/08/2013

The staff were extremely helpful and friendly and couldn't do enough for you.

Ellie 28/08/2013

Both the worker who assisted me and the worker who served me were incredibly nice and welcoming

Molly Painter 29/08/2013

The assistant Joe and cashier Emily were both very friendly but not too annoying! :) Very happy with my purchase, I think they did a good job :) and store was clean...

Bethany Fletcher 29/08/2013

Melissa Phillips 29/08/2013

Visited your Hanley store on 28/08/13 'just for a browse'. happened to mention to one of your assistants that I had been trying to get hold of a pair of Converse for months (The Wonderwoman ones) but had been told they didnt do them in an 8. The assistant questioned this, called them up on your instore stock cjecker only to find that not only did you do them, but you had some in stock. This in itself made me happy. beyond happy actually. The fact that your assistnat was so happy he had made me happy just made me even happier! cue lots of happines all round, and all down to Ross. Lovely guy, fantastic service, cannot say enough what pleasure it was to be served by him. Definite keeper if I were you!

Alison 29/08/2013

Excellent customer service. Allowed time to browse without pressure. Very polite attentive staff with very good knowledge of the product being sold and given great advice. Love the shoes I brought to at a great price. Would highly recommend the shop to friends and family.

stacey 31/08/2013

The service was brilliant, plenty if colleagues around and I was greated politely

ellie-may robinson 29/08/2013

Store assistant Ross was very helpful, saw to my needs very quickly and made sure I was happy with my choices. Cashier Emily was very friendly and saw to us quickly. Very good service and I will definitely visit the store again.

Lisa 29/08/2013

Ady was very friendly, polite and helpful.

kim 29/08/2013

Very efficient and helpful. Showed an interest in me as a person and not just a customer

Megan Lowe 29/08/2013

The costumer service was brilliant! Really friendly staff that were very helpful and keen to help. They were up for a chat and due to the service I was given will certainly go there from now on! Great service and very nice staff! Thank you!

Linda vaughan -blake 26/09/2013

I had a problem with my boots .. I went into the new store and explained ... The staff I spoke to were a credit to the name !!! They were understanding , and very very helpful ! I would like to say thank you very much for their excellent customer Service .... I couldn't be happier with the unexpected outcome ... Please can you pass on my appreciation.

mitchell tabbinor 29/09/2013

excellent customer service by employee joe great advice given much time spent helping me find the exact shoe type and size i desired as there was a dilema of stock and also the sizes big help much appreciated -mitchell

Dan Paddock 08/11/2013

Very helpful and very very polite making me feel welcome

T Gill 08/11/2013

Absolutely lovely. First pair of ugg boots that I have purchased but I am completely happy. These are short boots so perfect if you have a larger calf. The bling sets them off lovely. Very happy and the assistants in the shop were lovely and very helpful. I will definitely be back.

Abbie 05/11/2013

All staff in the store were really friendly and helpful, especially Greg. After looking in all of the shops in the Potteries shopping centre, Schuh was the only store to have the shoes that I wanted, although not in my size. Greg promptly ordered the shoes for me, and the order was rung through quickly by another friendly staff member. As well as this, the shoes were the cheapest that I had seen them and I even got 10% student discount :)

Emma 09/04/2014

The staff were very helpful, everyone that we walked past or made eye contact with asked us if we were ok or if we needed any help, one of the staff Nick was very helpful and very polite and it made our visit very enjoyable because of the service we received, also the lady at the till was also very polite and helpful her name was Sam. If I were someone that hadn't visited the shop before the service would make me want to come back again. Many thanks to Nick and Sam very happy and pleased.

andrew adams 06/04/2014

Hollie checked fitting and advised us to try a different brand as they would be a better fit for our toddler. She was friendly polite abd helpful throughout

Mary Fletcher 07/04/2014

The assistant who helped me, Nick, was incredibly friendly and helped me to make a decision without being pushy or forceful. Overall, a great experience and I look forward to going again soon!

Claire  07/04/2014

Nice store, good variety and friendly staff . Ross was very friendly and helpful with my purchase. Thank you.

Steve 08/04/2014

Hi - we purchased a couple of pairs of dope shoes from your Hanley branch and found your sales person (Joe) to be very helpful and great to deal with. Also your branch manager was great too and very supportive of her staff. The shop looked great and the selection and prices also stood up well to other retailers. Please pass on my thoughts to the "guys" as they are a credit to your brand. Nunc est bibendum

Rachel Brereton 15/04/2014

Helpful,friendly staff. Excellent experience. Very child friendly. Served by Lucy lovely girl. Will definatley come again for my 4 year olds trainers :-))

Clair Conabeare 15/04/2014

Couldn't of asked for better service! Nick who served us was brilliant with my daughter who is only 3, he spoke to her all the way through the measuring process and the trying on of the shoes we'd chosen reassuring her all the time of what he was doing and asking her what she was doing. He made her feel very special and gave her a balloon before we left. In a society where people are quick to complain I hope you pass this good feedback onto the staff member as they are a credit to your name

marie carter 17/04/2014

I was served by a lovely man named Joe. My 10 year old daughter was after some Vans or Converse and because of the large selection in store was taking a significant amount of time but Joe was extremely patient and helpful. The experience was very positive and my daughter settled on a pair of Converse with the hope that she can have another pair for her birthday. Excellent service.

Elita Unyolo 27/01/2014

Emily was quick and efficient at finding my shoes, and very polite. Ross is an absolute star and made my day by being genuinely interested in my upcoming holiday as I waited for my shoes at the till.

Karliko Rafile 26/01/2014

Amazing staff, great service. Since being in store I have recommended to lots of friends.

Lucy Evans 28/01/2014

Very helpful and friendly staff. Will be using again.

Danielle 24/01/2014

Very good service from Ross. Helpful, talkative, made us feel at ease and without feeling pressured to make a sale. Reserved for us and we called back.

Vanessa 11/02/2014

Great customer service in store, Rosie was more then helpful... & great with my girls (she got them a ballon) We went in on Sunday 9th February. Unfortunately there were no school shoes in store (this is disappointing!) but Rosie soon 'sketchers fog lights' shoes up on the in store computer screen, which is on the wall in the middle of the store... Great idea! and we got them ordered within 10 mins, they arrived Tuesday. I love them and my little girl said they were 'cool'. Hopefully the quality lives up. If so we will be back again for school shoes. We struggle for school shoes as my daughter doesn't like 'girlie' shoes with bows on etc so she love these :))

Stephen Edwards 13/02/2014

This was my Second time being served by Ali and once again my quest for that "fashionable footwear" was made totally painless by her professional, knowledgable and friendly service. Its a pleasant change to find someone with product knowledge and enthusiasm (and in my case patience). 10 stars to Schuh for employing staff that make you feel like a human being and offer such a high level of service.

Stephen Edwards 13/02/2014

This was my Second time being served by Ali and once again my quest for that "fashionable footwear" was made totally painless by her professional, knowledgable and friendly service. Its a pleasant change to find someone with product knowledge and enthusiasm (and in my case patience). 10 stars to Schuh for employing staff that make you feel like a human being and offer such a high level of service.

Jean Goldstraw  17/02/2014

049 Nomaan was very helpful and I appreciated his advice on the products I was considering. It was nice to be treated with dignity being of an older age group in what I suppose I consider a younger clientele outlet and will definitely shop there again following this my first visit to Schuh.

Paul Watson 18/02/2014

Visited Hanley store as needed trainers, I struggle for size as 12.5 to 13. put at ease on selection and not hasselled on choice. Def use again paul

Douglas Anderson 20/02/2014

I will like to Thank Ali for her excellent service once again. Always friendly and very helpful and recongonzies me every time I come in to store.

karen smith 21/02/2014

I was in your store today and I have to say that the staff where very helpful, friendly,polite and always smiling. One girl stud out for me (sorry l didn't get her name) she was brilliant, kept smiling with us while we were chatting. The girl and her manager when out of there way to get my daughter the last pair of joker converses from another store. I can't put into words how happy me and my daughter are. We will be tell all are friends and family to shop in your stores x

Debbie Quaile 21/02/2014

Hi, today my mother and I visited your store in Hanley , and credit where credit is due the young staff were absolutely fantastic. I can honestly say that I have never been to a store where the staff were so helpful and friendly without at all appearing overpowering. To put the above in perspective , my mum suffers from a rare disease called lymphodema which causes excessive swelling of the limbs and hence makes it difficult for her to find adequate footwear. She recently had a pair of flip flops that she found extremely comfortable. She saw the same make advertised in the store so wanted to purchase some more. The staff were extremely helpful and couldn't do enough. They constantly assisted with finding different sizes and colours , and even if they didnt have in store a particular size they directed us to the internet and advised of alternative services on offer. Throughout our whole visit the staff were extremely considerate and sympathetic to my mothers condition. They made her feel at ease and helped her confidence levels no end through the manner in which they dealt with her. The staff were enthusiastic friendly and keen and we will definately be visiting the store again. I would be very greatful if you can pass on our thanks to your staff , particularly Lucy and Ross , for making the visit a pleasant experience.

Neroli 27/02/2014

just wanted to say Thank you so very much to the Ladies at the Hanley Store... They were helpful, professional, friendly and enormous fun. Lovely start to my day :0)

Y Amarasena 08/03/2014

Very happy with service of shop assistants especially Nomaan who was very friendly and helpful. Thank You

Wayne Lancaster 09/03/2014

I had the absolute pleasure of visiting your Hanley store yesterday. Shoe shopping is never high up on my enjoyable moments list, but this was fantastic! I'd browsed a few other shops and been through the usual routine of politely bored assistants offering help, but your staff were fantastic. Greeted with a simple smile, a timely offer of help as soon as I looked up with a shoe in hand, a very slick handoff from one person (didn't catch her name but nice tattoo on top of her arm) to another (Lillie? Great smile, wore braces). Both were very friendly and appeared to be interested rather than bored! As a customer experience 'professional', I always talk about companies such as Disney and Pret as people who get it right. I have to say Schuh will now be in my list. A bright and inviting store, very smooth processes and systems and possibly the best staff I've ever encountered in retail. (So good, I ended up with 2 pairs). I apologise if I've got names wrong, but please pass on my praise. Many thanks Wayne.

Matthew Scholes 10/03/2014

Excellent quick and efficient service. good variety of products

Douglas Anderson 10/03/2014

Thank you to Ali for all her help today and over the past two years. Excellent service as always. :-D

Sarah 14/03/2014

Laura served me on my visit and was really bubbly and friendly, I have to say that the other girl working in the store was also welcoming and also, like Laura, really seemed to enjoy the job and talking with the customers. Its a shame that not all customer service is like this - the world would certainly be a happier place if it was! Thanks :)

Lia Wade 13/03/2014

Very friendly and polite service, was interested in shoes, and offered help and advice when I was confused. Will definitely recommend Schuh to anyone, for the fantastic service!

David Averill 17/03/2014

I have recently bought 2 pairs of Converse for for my Granddaughters and have been extremely impressed with every colleague that I have come in to contact with. We had to bring one pair back and have a gift card which I have now used to purchase another pair that one of the girls really wanted and on each occasion ( 3 times ) I have been spoken to by a young lady with reddish hair ( really sorry I don't know her name ) and wanted to give her special thanks. On the first occasion she dealt with us originally and once we had decided passed us on to another colleague but continually came back to make sure that we were ok. She also remembered the girls names even though it was Sunday and they were busy. I have to say that on each occasion I left the store with a smile and would like to say thanks for your wonderful service.

Beth 28/11/2013

Debra served me and was really helpful, she welcomed and answered all questions I had. Service was fast and friendly. All staff were nice, and welcome/acknowledge you when you enter the store. This was the first time I have been in the new store and I was really impressed :-)

Meron Roberts 28/11/2013

Excellent attentive service as soon as you enter the store. Ross served me and was very helpful and friendly. very efficient and polite service and a friendly smile and thank you as you leave the store. Nice to have good customer service unliek other stores. Thank you!

Natalie 20/03/2014

Fantastic help and advice. Bec was brilliant. A* service

matt 27/03/2014

Both the girls working in the store were really friendly and helpful. I hate shoe shopping but they made it a lot easier. Keep up the good work

J.Mault 13/01/2014

Excellent service from Rosie and Cole. They went above and beyond to sort out our issue and I thank them. Will certainly be recommending this store to my friends,

recently viewed