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Hanley/Hanley schuh store

Hanley

The Potteries Shopping CentreMiddle Mall Unit 113HanleyST1 1PS0178 269 2161
WiFi availableKids products availableParking available
24 Nov - 30 Nov
  • Mon 0900 - 1800
  • Tue 0900 - 1800
  • Wed 0900 - 1800
  • Thu 0900 - 2100
  • Fri 0900 - 2000
  • Sat 0900 - 1900
  • Sun1000 - 1630

01 Dec - 07 Dec
  • Mon 0900 - 1800
  • Tue 0900 - 1800
  • Wed 0900 - 1800
  • Thu 0900 - 2000
  • Fri 0900 - 1800
  • Sat 0900 - 1800
  • Sun1000 - 1630

What you say...
After fantastic service at our local Schuh when ordering a pair of Nike Roshe Runs, we were sadly let down after our delivery did not turn up on time. We went through customer services who told us the order was non-existent and then forwarded us to t...read full review After fantastic service at our local Schuh when ordering a pair of Nike Roshe Runs, we were sadly let down after our delivery did not turn up on time. We went through customer services who told us the order was non-existent and then forwarded us to the store. The store then assured us that the shoes would be ready for pick-up the day after, and apologised for the mix-up. The store then told us to get back in touch with customer services to see what they could do to fix the problem. This time the customer services told us that the shoes would not be ready for pickup until the Tuesday and we feel this is unacceptable as we have now been told 3 different incorrect dates for pick-up of the shoes. We have received several emails about the product- when it was dispatched(Saturday 3pm) and about returning the product if there was a problem etc. Eventually, after travelling to the shop twice and being on the phone for over an hour trying to fix the problem, we were offered free home delivery. We are very disappointed in the company, and due to this turned down a 15% discount on our next purchase as we have lost confidence in the company.
Friendly staff, pleasant transaction Friendly staff, pleasant transaction
The customer service was excellent, nothing was too much trouble, extremely friendly and helpful, took time to measure my daughters feet and ensure they fitted properly and also advised me what to do as they were a Xmas present. Thank you to sales as...read full review The customer service was excellent, nothing was too much trouble, extremely friendly and helpful, took time to measure my daughters feet and ensure they fitted properly and also advised me what to do as they were a Xmas present. Thank you to sales assist Nomaan
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Local Info

Our store in Hanley is located in the Potteries Shoppping Centre. With plenty of parking available, this is a shopper's paradise! We have a huge range of brands to suit all tastes including Nike, Converse, Vans and many more. Whether you're a lover of trainers or looking for the perfect pair of heels, you're sure to find something here at schuh. We also offer a great selection of kids shoes so your little ones can be on trend with you too!