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address/opening times

  • Lakeside Shopping Centre
  • Level 1 Unit 118
  • West Thurrock
  • Essex
  • RM20 2ZG
  • 01708878565
Parking available
This weeks opening times
Sun 31st Aug1100-1700
       Next weeks opening times
Mon 1th Sep 1000-2200
Tue 2nd Sep 1000-2200
Wed 3rd Sep 1000-2200
Thu 4th Sep 1000-2200
Fri 5th Sep 1000-2200
Sat 6th Sep 0900-2100
Sun 7th Sep1100-1700
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local info

Our store opened back in 2002 and is located in Lakeside Shopping Centre. The centre is the major regional shopping centre for the Essex area and is located just off the M25 at Junctions 30 and 31. It’s easy to get to, has a huge range of stores, a whole host of trendy places to eat and there’s plenty to keep visitors of all ages entertained.

what you say...

mark gearing 25/07/2012

Without doubt the best shop we visited on our lakeside trip, the help and service by everyone from the wonderful guy who got the shoes to the chap on the tills was excellent. This was our fifth visit to this shop and every visit has been the same a pleasure to buy trainers :0). Please pass message on to them as they deserve much praise. Sure will will be back again soon.

Dean 28/05/2012

Hi I just wanted to let you know that I received some of the best customer service today @ your Lakeside Thurrock branch. I was served by Sam who was fantastic, and able to answer all my questions. When you didn't have what I wanted in store I was quickly advised that they could be delivered within 2 - 5 days to any address - just what I needed to hear to stop me going elsewhere. Scott was also very good and there was a young lady (with red curly hair- sorry didn't get her name) doing the "greeting" job by the door, who unlike other stores I've been in that do this, appeared genuine and friendly. Usually I'm put off by this approach but even my son commented on how friendly she was. So well done and I will definitely put you top of the list next time my daughter needs more Converse :-)

Jessica Hills 10/08/2012

this was my first time in schuh, as i walked in i found my vans what i wanted and asked the man if he had theese in a 5 he was very helpful and got a lady to bring them to me it took a bit of time though ! everyone was very nice to me and i will be coming thereb again hopefully

Samantha Spartichino 31/07/2012

Excellent, friendly and attentive staff made us feel very special

Denise Manoff 12/08/2012

Believe it or not, this is the first time I have ever been into Schubert, and wow! I cannot remember having been served by such knowledgable and helpful and caring staff as the ones in your lakeside branch today.5 stars to Grace and Jess, who went above and beyond in our quest for new school shoes. Well done and thank you, I will definitely be a regular customer from now on.

Holly Allen 18/08/2012

I was so impressed with the customer service in this store. I haven't ever shopped in schuh before b

Beverley Boase 19/08/2012

Having just bought 2 pairs of shoes from you and exchanged 1 pair i was very impressed by Chris Butlin the young man that served me, he was very helpfull and honest with me which was very refreshing, he told me what i needed to know in order to make the best purchase. My only complaint is that is was very hot in the shop as there did not appear to be any air con which i would expect in a modern store. I do beleive that good customer care is paromount and that members of staff like Chris should be congratulatated on the service he provided.

Valerie 22/07/2014

Sorry Im unable to give you receipt number but I didn't purchase any shoes on this occassion. However I would like say thank you to a member of staff who took her time to interact with my son who suffers with a disability (Down's Syndrome), I left him on the centre seats in your store while I browsed around. He is a chatty young man and I saw him multiple times try and interact with people who walked past and I was so pleased when this young lady in your store took her time to chat with him and make him laugh. It makes a difference to see this sort of kindness, especially as it wasn't put on in front on me - it was genuine. Thank you for making my son and myself happy. This happened last week. I didn't manage to get a name of the girl but she had brown hair and was short. Could you please pass on my thanks. Valerie

Neil mcness 22/07/2014

Good shop will be back

Andrew Martin 25/07/2014

I didn't catch the ladies name (was wearing an orange shirt and flip flops) but she was lovely and very helpful. Came in to look for shoes with my mum and she was very friendly and chatty. She didn't even laugh at me when I made a "wally" out of myself by trying on a pair of girls "where's wally" flip flops lol. Thanks, Andrew Martin x

Jane Mawdsley 13/06/2013

Excellent service and delivery. Thank you

Clare 12/06/2013

I've always received excellent customer service in this store. The staff are friendly and knowledgeable plus I never have to wait long. I nearly always buy my shoes and boots here.

Tony Pallace 13/09/2012

Helpful and friendly service, from the assistance, Grace, who suggested trying on a different colour shoe to that in stock in order to check the sizing and if ok to have the correct colour delivered the next day. Which is what happened.

marina 30/08/2012

i think the customer service was very good and the staff were very helpful. the store had a great atmosphere and was welcoming

Tanya day 08/09/2012

Excellent, friendly, helpful and efficient staff at the lakeside branch. Hannah was a pleasure to have serve us, nothing was too much effort for her. Leon behind the till point was also cheerful and friendly. Really good customer service all round even other members of staff were friendly and made the whole experience enjoyable.

Fleur jones Mannix 30/08/2012

Staff couldn't be more helpful on the phone and in person Ordered shoes and were delivered the next day Nice to see that customer service still stands in some shops And schuh is definetly one of those!!!!!

Jane chapman 26/09/2012

I was looking for avpresent for my sons girlfriend, and the staff were very helpful , I have no idea what young girls like, they had plenty of time to discuss and show me different styles. Gret shop will decently be returning

Lucy 30/09/2012

Had really friendly customer service! Latifah who put the shoes through the till was really friendly, will definately go back there!

Hayley 30/09/2012

Friendly staff and store, greeted and helped straight away. Easy shopping experience and really comfortable trainers but that bit is thanks to puma.

tina pearce 01/10/2012

Fantastic customer service,did not hassle you but were there when needed assistance,after trying on loads of pair of boots finally came away with a gorgeous black pair.I intend to wear these to work tomorrow! Highly recommended in both staff and quality of stock and choice available. Thanks

kerry 16/10/2012

Excellent service from the man that helped me.He was very patient with me in deciding what colour boots to get ! Fantastic delivery service too.

Lucy Carter 20/10/2012

I just wanted to say how amazing the customer service was in your store today! Francis served us and was really informative about the Vans I bought! Everyone in the shop asked us is we needed help! I was very impressed and will definitely be coming back! Thank you!

Corinne 30/10/2012

Excellent service from kellyann and James!

Mrs Louise Cooper-Keeble 18/10/2012

Served by Grace today, really lovely young lady. She gave us some great advice and seamed to love her job. Well done an excellent service. We will be using your shop again.


I bought a pair of boots today at your Lakeside Branch and was served by Ian. Ian was really helpful without being too pushy and nothing was too much trouble and he was very pleasant and courteous, I will shop at this store again. Not only was he pleasant all the staff that I walked past all offered help and acknowledged myself and my husband. Thank you for all your help.

Claire Hayles 15/11/2012

I would just like to pass on my delight with dealing with one of the team in your lakeside branch, Michaela. Her customer service skills were outstanding and nothing was too much trouble. She is a credit to your business and I only wish all assistants in other retail outlets were as friendly and helpful. Well done and thank you.

Charlie Barker 28/10/2012

I got looked after as soon as I walked into the store and had assistance the whole time I was there. Super friendly staff who where very helpful and got me what I wanted. Thank you.

Helen Bakewell 02/11/2012

I visited the store twice on 31st October. Both staff who served me were fantastic. Their knowledge of their stock was spot on and both staff were extremely helpful when I couldn't get the size I was after in offering me the opportunity to order the boots and have them delivered to my home address. Nothing was too much trouble and despite the store being very busy on my second visit, it was still a very personal experience. I was so impressed that I passed my comments on to the manager before I left. Thank you, I will definately be sharing my experience with family and friends

Luke Rogers 14/01/2013

I would just like to say thanks for all your staff's help in store today, and a special thanks to Grace who was very helpful in finding me the right shoes! Thanks Again :)

Sharon Beasley 22/11/2012

Excellent customer service! Thanks!

Debbie Smerdon 26/11/2012

I was served by James cashier 008 on 26/11/12 his customer service was second to none. I work and employ staff in a customer service based industry and am envious that Schuh have managed to secure such an asset in James. He could not have been more helpful and was genuinely interested in my everyday life. Give that man a raise! failing that any gesture of recognition or I'll be back to poach him!

Debbie Smerdon 26/11/2012

I was served by James cashier 008 on 26/11/12 his customer service was second to none. I work and employ staff in a customer service based industry and am envious that Schuh have managed to secure such an asset in James. He could not have been more helpful and was genuinely interested in my everyday life. Give that man a raise! failing that any gesture of recognition or I'll be back to poach him!

Charlotte Rahman 28/11/2012

I don't normally leave feedback online for anyone but i was so pleased with the service Nathan gave me that i thought i'd let you know. He was really lovely, he helped me choose the vans i wanted to buy my husband as i couldn't decide what would look better on a man. So thank you Nathan for your friendly, polite and helpful customer service :)

Adam 28/11/2012

James couldn't of been more polite or helpful. Very good brand standard, and a credit to the store.

Maureen Mirembe 30/11/2012

Went to buy a pair of Air Force 1's and the staff were so helpful. I was tres tres impressed. Thank Schuh staff at Lakeside for making my shopping experience a good one.

Fazheelah 06/12/2012

very friendly staff members in store, atmosphere was fantastic. service was excellent. great positive energy. nice easy stress free. thanks guys :)

Lisa Brooks 27/10/2013

we were served by a young chap called Jack, he was absolutely great, he was very polite, helpful and extremely patient when my 5 year old was more worried about the computer game you have in the store. just wanted to make you aware he is an asset to Schuh. good job.

Robert Fleming 28/05/2013

Brilliant service from Hannah, Assistant 166 at Lakeside Shopping Centre. She was efficient, bright, knowledgeable and most importantly of all, she was interested in her customer and in her sale. Well done Hannah!

Emmet Abbott 06/01/2013

Very helpful, knowledgable staff and so friendly. Shame there is only 2 tills for such a busy store as if there is a problem with one of the tills there could be delays in purchasing. Overall though, very happy.

sue weeden 03/01/2013

Jodie assistant very helpful when we asked her for help looking for the Vans Authentic shoes. Smiling and polite

Ross Gillet 06/01/2013

Hi I don't normally make feedback but this is my exception. I went into your store this Sunday and was greeted by a lovely young lady who was very helpful. I cant remember her name, but she had big redish curly hair. She got me multiple shoes for me to try on and done it with a smile on her face and asked me questions about what i was looking for, to see if she could help which she did. I ended up purchasing a pair of shoes and went out of the shop with a smile on my face. I hope this gets past back onto the young girl.

Kay Fogg 08/01/2013

Used the facility to "reserve" an item on your website as I have been searching fro a couple of years for a pair of Uggs to fit my wide size 8 feet. I reserved a pair of Men's size 9 Uggs on Saturday morning and within a few hours was in the store, trying them on and buying them. The whole process was incredibly easy, from using the website to showing a store assistant the text message. Would definitely recommend this facility to others - thank you!

Charlotte 11/01/2013

Pleasant experience, lady at front said hello as I walked in, was immediately told by Rosie to let her know if I needed anything, when I found the boots she was friendly, polite, knowledgable. Sam at the cashier was also very friendly. Ten out of ten

Sophie Cohen 21/07/2013

Great service, quick and efficient. Really friendly and helpful with no problems. Server (Samuel) was really enthusiastic and happy to help.

Craig Sanger 19/07/2013

Found the service good and the assistant was hopefully.

Barry 03/08/2013

We had absolutely superb service from your sales operative Leon today 03/08/13. He was absolutely brilliant and I can't fault him at all. His attitude and service definitely guarantees that we will be back to spend more money. Regards, The Pearce Family

Vicki 04/08/2013

Excellent service from both the sales assistant and the cashier. They were both very friendly and helpful.

Hayley Johnson  25/01/2013

The staff in the lakeside schuh kids branch were all very friendly and welcoming. The assistant Joe was very knowledgable and even looked went out of his way to check for a different size in stock for these specific boots. The cashier Sian was very friendly and even made a little joke when paying! Definitely would return, they should get some recognition!

Joanna 24/06/2013

I was so happy with the service I received instote from a lovely women named Sally. Great customer service!!!

Adam Davis-Collins 23/06/2013

Top quality service from (065 Leon). I have big feet as a size 13 and usually buy Converse. I only went in to buy one pair but came out with two. This was due to Leon rushing about to find the correct size, suggesting further options, and just being an all round nice guy. Good job, definitely an asset to Schuh Lakeside.

Bobbie summers 30/12/2013

Debbie U'ren 28/12/2013

We had our sons feet measured for the first time the assistant jack was very helpful polite and very good with our son

Deena Sparrow 03/01/2014

Bought my daughter new school shoes today, very pleased with customer service. Helpful and polite chap called Peter. Great price too.

Laura-Jane Tansley 03/01/2014

I was shopping for my anniversary present from my boyfriend and unfortunately the green Vans I wanted were not available in my size, so then I saw the new sparkly converse in the window and the lady went to check if they had them in stock. Again, they did not have a size 7, however, the lady was very kind and told me about ordering online. She completed an order for the converse to be sent to my house and was delighted to have them two days later! Very pleased with my converse and wanted to say a HUGE thank you to the lady who helped me in store!

mrs jane gowens 08/01/2014

i had a faulty pair of ugg boots where in the left heel kept squeeking-very annoying. i returned them to lakeside store. the store was sold out as was other stores but john who dealt with me was excellent, there were a couple of pairs around the country, he refunded me and arranged for schuh to search and find me a pair(I love them so much) which they have done. just wanted to say that I cannot praise john enough, he was approachable, understanding, nothing was too much,very professional,excellent customer service.

Parvesh 12/09/2013

Bought a pair of CAP boots, very polite, felt very well looked after, will definitely come back!

Sally- Anne Barnes 19/09/2013

I purchased my vans sk8-hi suede from the lakeside store. The young man who served my sister and I was very very helpful. He was very patient with us as we were unsure of what shoes we wanted to purchase. He was very knowledgeable on the stock available and also advised us that if they did not have the correct size or color we wanted, they could be ordered and home delivered. I'm sorry I did not get his name. It was a pleasure to be served by such a polite young man.

gill sandgrove 16/09/2013

went in to your shop this evening, and had plenty of time to look around, was left alone which was nice until I was ready to try the shoes that I had seen... the lad that attended me was very helpful, and got me a couple of shoes to try. he was very helpful, and we had a little laugh, as I have one leg longer then the other which makes one foot smaller, he didn't try to sell me anything that I wasn't happy with, hes name was Frankie, and I would like to say thank you to him for his care, and I will go bac to that shop again.

Craig Sheppard  01/02/2013

Great service from start to finish!!!

Sam  17/02/2013

Was served by a man named Francis, he was very polite and extremely helpful. Provided excellent customer service and asked about my day. He deserves a promotion.

suzanne curtis 03/09/2013

I would like to say that I recently (mon 1st Sep 2013) went into your Lakeside Store with my daughter to look for school shoes. This was the second day of searching and we were both a bit fed up. We went into your store and was greeted by a very friendly team. The girl who served us Charlotte was absolutely wonderful very chatty and constantly smiling, the shop was very busy but she didn't make us feel rushed or that she didn't have time to help us, she must have brought us out nearly every pair of shoes that would be ok for school in sizes 7 and 8 we were in the store for about an hour , we left with a pair of kickers and a very happy mum and teenage girl. Charlotte and the Lakeside store should be commended as there customer service is amazing and we will definitely be returning in the future.

Chelsey Stanborough 01/09/2013

My assistant and cashier Scott was so helpful! It was my birthday and i just received a lot of money so i thought of buying some Vans or Nike Blazers. I'd been to many stores before Schuh and the staff were no where near as helpful as in Schuh. I was being very awkward deciding between the two pairs of shoes and Scott was very patient (more then my friends were!). When i finished deciding, he was very efficient as a cashier, again being patient when i was deciding to get a promotional bag. I was very glad I bought my Vans from here then anywhere else because its a brilliant shop! Now i can not get them off my feet! Thanks Scott and the staff at Schuh, Lakeside :)

Debbie Strowbridge 09/09/2013

I was served by Francis on the 07/09/2013 and he has to be the most helpful and informative assistant I have been seerved by in a very long time. He went the extra mile and his product information was oustanding, along side his caring and patient manner. Well done to Francis!

amy turner 06/09/2013

staff member called hannah was extremely helpful. she couldn't do enough for us. all of the staff at this schuh store in particular are generally a really cheerful bunch of people and they are always happy to help. very satisfied with there services always have been and always will be. these staff members are your future managers

Mrs Julie Everitt 07/09/2013

Chloe served us on our first ever visit to one of your stores yesterday, 6.9.13. She was an absolute delight and assisted us at Lakeside with a sunny smile and genuine interest in my daughters shoe style needed for school. She was professional and is a GREAT ambassador to Schuh and well worth bringing this to your attention. I had been feeling unwell and she was swiftly there with a glass of water for me. We will certainly be returning customers - because of this first impression to your store. Regards Mrs Julie Everitt

Ruth Gibson 04/08/2013

Please pass these comments in to the Lakeside store manager. My partner and I visited the store yesterday to browse for new shoes. A sales assistant named 'Leon' helped us with various styles and sizes to try on. I just wanted to say what an absolute delight Leon was and such a fantastic sales advisor. He is an absolute asset to your team and I hope he will be pushed to go far within the company. He had excellent knowledge of the products, a can-do positive attitude and really made our shopping experience stress-free. We were convinced he must have been on commission as he was so good but he corrected us and said he just likes to have a positive attitude. We were so impressed that we would definitely return to the store for future purchases as we received such a high standard of customer service. I do hope you will pass these comments on. Many thanks.

Karim Benotmane 11/08/2013

I personally would never go onto a feedback website and give a rating but my experience was overwhelmingly commendable. I was assisted by Emily (333), she was confident in starting conversation and supplying me with me information on the shoe. I feel she should be an example to all your employees as not only did she engage with me (the customer) but she made the purchase easier by speedily getting my shoe and being generally a nice person. I intend on shopping again at Schuh because if your employees are as nice and attentive as her, then it will make my shopping experience that bit less stressing. I suggest Emily is made an example in that particular branch, this will ensure all employees give the impression of being a confident salesperson. I hope my comments are valued and that Emily is rewarded. Karim.

maxine scott 14/08/2013

excellent service as always i was helped by 2 members of staff today - both were very helpful and friendly (unfortunately i didn't get their names) always a pleasure to shop in this store - will definitely be going back

maxine scott 14/08/2013

helped by leon today very helpful, chatty and friendly - nothing was too much trouble staff in this store are always very helpful and friendly, always make you want to go back and shop again

Louise 21/03/2013

It makes such a change to visit a shops & receive good service! I visited your store in lakeside on wednesday evening, I didn't purchase anything myself but my friend did and I just wanted to make you aware of the friendly proffesional service we received. I work in retail myself and was so impressed I wanted to share my thoughts and give the store recognition.

Sean 24/03/2013

We were extremely satisfied with the service we received from our local store in lakeside. When you enter the store you are more often than not greeted by one of your employees which sets a good tone straight away. What made our shop great in particular was one of your employees "Leon", he was not only very helpful but had a fantastic attitude. He made sure that we waited no more than a minute for him to collect our shoes when trying them on and in general just made us feel like he wanted our business and wanted to make sure that we were treated like customers spending money. Unlike the usual poor customer service you receive in most other shops. This is not a one off, we have been served by him a couple of times now, and its always the same! he should be promoted to manager.

Chris O'Callaghan 14/07/2013

Served by a really friendly guy called Leon twice, very nice guy, didn't just give me shoes, made conversation about them and my plans for the weekend. Same service from the guy at the counter. Very impressed!

Karen Davis 18/07/2013

First class service from ordering in the shop to receiving my order. Was kept informed by emails. Very impressed with the service.

Mary Watford 18/07/2013

I was very impressed with the service that I received in store,and the quick delivery service.I will definitely visit your store again.

Ben Mortimer 26/10/2013

I'm not a big fan of shopping, particularly shoe shopping, but my experience in your Lakeside store was as painless as I could possible hope for. The assistant was friendly, helpful and patient with me in spite of my indecision over which shoes to buy. Ultimately, not only did his friendly manner convince me to buy shoes from your store rather than any of the others in the shopping centre, but he also managed to upsell me a reusable bag.

Jerren 01/11/2013

Had the best service at Schuh thanks to Emily, absolutely perfect, really helpful an all rounder, I would definitely return because of her customer service!

PHIL SHELLEY 16/10/2013


Barrie Prentice 01/06/2013

First time I've ever shopped in Schuh and I found the customer service fantastic. All of the staff were polite, friendly, welcoming, enthusiastic and most importantly, helpful! It was a pleasure shopping in you store, unlike most other footwear stores.

gary Newman 01/06/2013

Staff member who served me was a credit to your organisation. Friendly and helpful and just the right amount of attention (not too pushy) Zoe did a good job

Michelle 20/12/2013

Great service & polite staff.

Kerry Bliss 06/04/2013

The staff wre very kind and helpful:Micheala and sam lovely people

Jermaine 18/08/2013

I was so impressed with my service today. I was served by the lovely Megan who was very chatty and helped me with my shoes. I was then served by the lovely Alex Cooke who was a pleasure to talk to. Great service!!!!

Terry 24/08/2013

Emily was a real credit to the store - Her customer service really was second to none and couldn't of done anymore to help. !

Rebecca Holmes 25/08/2013

All staff were realy welcoming, was greeted and also asked if I needed any help by the sales assistant, Love shopping here because of the amazing staff !!

Lee howard 14/04/2013

Excellent customer service. Very friendly staff. I was served by Leon Gaffar, a friend of mine, but still treated me like a paying customer and was very helpful and helped me in choosing the right thing!

Kelly Skeels  11/04/2013

Very good service, will buy from schuh again

Mrs Denise Blackwood 14/04/2013

I was made very welcome on arrival in the shop and offered assistance. My husband wanted to initially look around the shop first, as the shoes I wanted were more about comfort than appearance. A young man called Frances gave us advice,, which was gratefully accepted he was polite, patient and listened well. I have a damaged hip and spine which affects the way I walk - only something over the last year or so. I explained that I hadn't had a decent pair of shoes for some years, due to the problem. Frances got what we thought might be okay and made recommendations. We chose his recommendations and are very pleased with the good guidance we were given, which included information about the returns policy.

Christine Finn 01/05/2013

Served by Michael 165. So helpful and knew what he was talking about. It was a pleasure to be served by him.

Jo Gent 27/04/2013

Went into the Lakeside store today to look at some trainers for my son who is 7 years old. The shop assistant 'Joe' came over, was very helpful and we spoke about what we was looking for, he then measured my son's feet. We picked out two pairs of trainers to try, and off he went to get a size 1 for us. He then chatted to my son, tried the trainers on, and my son chose which ones he liked, and we then purchased them, along with a fabric bag! The guy 'Joe' that served us, was very young, extremely helpful, and very friendly (spoke to my son about sports etc and what school he went to), and therefore made my son feel at ease.

Helen 06/05/2013

Very helpful and friendly staff (Charlotte), who got me the shoes i wanted to try on quickly, and informed me of offers etc that would be of use to me.

angela lampe 05/04/2013

What a genuinely lovely shopping experience! Went into the Lakeside store and was welcomed with a hello and a smile. Was actually served by 3 assistants who were ALL extremely helpful and friendly to myself and my son. I purchased two pairs of shoes and the assistant who dealt with my payment was also so helpful, chatty and friendly but not at all false, really genuine. I have never filled in a shopping review before but truly felt compelled to do so after this experience.Upon leaving the store my 12 year old son even commented on how friendly the staff were! Well done Schuh- will definitely be returning!!

Fiona Marquis 24/08/2013

Served immediately. Very patient salesperson.

Monica  28/08/2013

Danielle was amazing! Really genuine, helpful comments when deciding on our purchases and friendly. She is a credit to your store. Well done!

Shirley Hoole 18/02/2013

this was my first visit and purchase from your store - the staff could not have been more helpful and friendly without being pushy I will certainly be back

Jacqueline Curtis 10/12/2012

The staff in store today were helpful friendly and very professional in there manner. they were not overpowering but served in a welcoming way that made the purchase of my shoes at the end of the day a pleasant experience

Scott Hawkins 15/12/2012

I have shopped in Schuh for many years and will continue to do so as you offer a broad product range at competitive prices, excellent customer service and you walk out of the store with what you were looking for without the feeling that you have had it forced onto you or you have had to fight to get it like other of your competitors. I would like to make a special mention to the Schuh Assistant Georgia-mae that helped with my shopping experience. Her customer service was of the highest possible quality, Georgia-mae was well mannered, knowledgeable, helpful and professional an asset to the Schuh company. I would recommend her for any customer service awards programs you have within your company. Many thanks A happy customer Scott Hawkins

Jake Dear 15/12/2012

Lorraine Cleverly 17/12/2012

Found the staff very helpful both assistant - Sam and cashier - Scott. Would shop in this store again.

Joanna lewis 24/09/2013

Great service from Latifah :) friendly and helpful

Ami Mitchell 01/10/2013

Went into the Schuh Kids store in Lakeside to get some converse for my little girl, Our assistant Jack (it says Ailise on our receipt although she was NOT our server) came and measured her feet, she's only 2 and he was brilliant with her, especially for a young lad himself - I was really impressed with him and had already considered giving feedback before he mentioned this form! He was so good with her, she was talking to him and telling him her name despite being apprehensive of having her feet measured. He put the shoes on her despite it being difficult as she wouldn't keep still and done them up properly, even checked whether she wanted to wear them out of the store or not. He really had a lot of time for us and nothing was too much trouble. I really hope he gets praised for his customer service. Thanks Jack, you did a brilliant job - keep it up!

Olivia 30/09/2013

The assistant who served us, Tari, was exceptionally helpful, patient and friendly. I was quite a fussy customer but he was more than happy to help and passionate about what he was doing. He clearly loves his work and should be congratulated for his excellent customer service.

michelle hawkins 29/09/2013

Always guaranteed to receive fantastic service from schuh, but Leon at Lakeside branch is the most helpful person I have encountered for a long long time, he spent ages with us, my husband and 2 daughter were all looking to purchase converse's and the girls tried so many different pairs before deciding, but he maintained a friendly smile throughout and was chatting to us the entire time and kept telling me not to worry when I was apologising for us taking so long. He is an absolute credit to your business.

Charlotte Eady 29/06/2013

Very helpful staff, amazing Customer service from cashier Leon!!

Non applicable 29/06/2013

Staff were very pleasant

Lucy Merrell 16/03/2013

Great service friendly talkative just a great shoe shopping experience

ANNE STONE 23/04/2013

Fabulous, friendly, willing service by a lovely salesgirl, Sophie (130) - a really good advert for your stores, who deserves praise or a bonus - and no, I don't know her personally, it was just a pleasure to be served so pleasantly!

Emma keenleyside 22/04/2013

I would like to say I came to your store on 22nd April 2013, to have my 19 month old sons feet measured, and I was served by a young man called joe cashier 099, I must say i received excellent service in the store by him in fact they were all really nice and helpful but I was served by him specifically he was excellent with my son and was extremely helpful with his advice and made me feel extremely confident with my choice of shoes, he was very confident in the way he spoke and had excellent customer service skills which is not normally the case in many stores. I would definitely shop in this store again excellent service. Kind regards Emma

Wendy 26/04/2013

It was so nice to receive such great service from staff who seem happy in their work and are willing to go out of their way to help. Both the young man George who served me and the girl at the till were extremely polite and deserve praise and recognition. Thank you

Jo withers 22/12/2012

I would just like to pass on my feedback about a member of your staff at the lakeside, Thurrock store. His name is Rio and he was such a helpful happy & attentive member of staff. If there are any awards of recognition that you hand out then he definitely deserves one! Many thanks for a great shopping experience it's something that you don't often come across these days!

Scott Shrubsole 29/12/2012

Staff were very helpful and enthusiastic. The guy serving at the till, didn't catch his name, he was very friendly and made effort to chat about DC shoes, nice dude!

Katy 13/05/2013

Was very helpful x

Katy 13/05/2013

Was very helpful x

Robbie Beck and Phillip Kinsel 09/05/2013

Have to commend Lauren for the fantastic service - very friendly , informative and a pleasure to be served by. Nothing was too much trouble - she was polite and when the trainers weren't in my size she printed me an order slip to order them at the til with free home delivery, Lauren should be commended as where many retail outlets fail with customer service , Lauren excelled . Amazing device. 10/10. Please pass our thanks on, Robbie and Phillip.

Louise Hunt 10/05/2013

A lovely manager who was extremely polite and passionate about her job. A true credit to your team.

benish 17/05/2013

Cashier was very friendly made conversation and apologised about my wait to pay. The item i wanted was available in my size.

Evadney 19/05/2013

All of the staff were very friendly. I was served by Latifa, who was very helpful and friendly. She helped me find suitable shoes for my daughter to wear to school. The cashier was also very friendly. I love the overall atmosphere in the shop and will definitely be going back.

ERIC HOPKINS 20/05/2013


Angie 10/11/2013

I had a very nice shopping experience in your Lakeside store on Sat 9 November. The sales assistance,Hannah, was very polite whilst I was waiting for the size I requested and trying to deal with the busy store. Whilst waiting I had another member of a staff ask if I was been served and another member of member knew what shoes I was waiting for. Once they arrived Hannah was friendly and attentive. Even when paying the cashier was cheerful and friendly. If only more shop staff could be this nice!

Denise Johnson 14/11/2013

On Wednesday 6th November I went into the store at lakeside with my mother. I saw a pair of Ugg boots I liked and was served by a very lovely helpful young lady called Emily. I was not planning on buying any boots but I was so impressed with Emily's knowledge and attitude that if I I do decide go to buy them I will definitely return on a Wednesday and look for Emily. She is an asset to your shop. I do not normally write reviews but my mum and I both commented how friendly and helpful she was.

Denise Johnson 14/11/2013

On Wednesday 6th November I went into the store at lakeside with my mother. I saw a pair of Ugg boots I liked and was served by a very lovely helpful young lady called Emily. I was not planning on buying any boots but I was so impressed with Emily's knowledge and attitude that if I I do decide go to buy them I will definitely return on a Wednesday and look for Emily. She is an asset to your shop. I do not normally write reviews but my mum and I both commented how friendly and helpful she was.

janet ray 17/11/2013

We visited the lakeside store on friday to buy shoes for my daughter who is in a wheelchair. We were served by a lovely lady called sally who was king caring and helped us out with buying the right sort of shoes for my daughter. She talked to her even though my daughter can't speak and made us feel at easy. I would like to thank sally for her help and we will be visiting againto buy shoes from her. A real pleasure to go into your shop.

Emuly 05/02/2014

Polite thank you

Janet hayward 13/02/2014

My grandchildren just love SCHUH,because I am able to keep buying them different shoes/boots without the worry of (hope that they will fit or will they like them )because of the fantastic returns policy,also if not in stock in the store the item will be delivered next day.

Benjamin 17/02/2014

Service was exceptionally good. Everyone was very kind,happy and helpful, very smiley and professional. I changed my mind on a pair of shoes in store and the woman that helped me to decide on what looks better and asked if I would like to try a different colour and she didn't mind as I changed my mind quite a bit and the cashier was extremely kind too

Vaida 24/11/2013

outstanding service

Angela Clark 22/11/2013

Sue was very helpful and went out of her way to ensure we left the store with the right shoes.You could tell she had children of her own and was understanding of the need to provide a speedy and yet professional service.The balloon and sticker went down very well with my two year old daughter.We will return to the store again in the future and hopefully find Sue again.

Angela Clark 22/11/2013

Sue was very helpful and went out of her way to ensure we left the store with the right shoes.You could tell she had children of her own and was understanding of the need to provide a speedy and yet professional service.The balloon and sticker went down very well with my two year old daughter.We will return to the store again in the future and hopefully find Sue again.

Nina Ahmed 19/11/2013

All the staff were pleasant and helpful especially maddie who served us, thanks for your help and patience, will definately return.

Brogan 25/11/2013

My assistant Hannah was absolutely amazing at helping me with me sale. She done a fantastic job and deserves amazing credit for it. Well done :)

Marc Ellis 24/11/2013

Fantastic service and trainers

Pippa 24/11/2013

Excellent staff and very helpful.

liz 26/06/2014

Store is always clean and tidy easy to find wgat your looking for. Was served by Peter a charming helpful member of the team.

Marcfogg 02/03/2014

We visited both kids and adult store and purchased 2 pairs of shoes and the staff couldn't have been more helpful, friendly and cooperative, we will be visiting you stores first in the future. In this day and age we are quick to complain but praise never get through, well done to the staffs approach to the costumer

Claire 08/03/2014

Ian was very helpful and patient with my elderly mum

Jess Brooks 08/03/2014

Would just like to say a massive thank you to George who helped find the perfect fit on my brand new converse. The staff at Lakeside ar ever so helpful, including Fred who I went and paid to. I have been at the store a number of times and have never had a bad word to say, will always recommend coming here. Thank you again, well definitely be coming back next pay day!

John Connor 09/03/2014

Excellent service I will be shopping here again.

Debbie 08/03/2014

I was so impressed with the service I had in Schuh kids today. The staff are very attentive and kind and generally made me feel welcome in the shop. I was approached by 3 people, all of which tried their hardest to help me with a very bored child who didn't want to try on shoes. The lady who actually got me the shoes was quick (and who needs someone taking ages with a very bored child), got me the shoes, tried them on him very quickly, tied them up quickly and got me out of your very busy shop (I am not much of a shopper either!!) The staff are wonderful, and now my son has got a pair of VANS (my dream!) I shall be shopping there more often!

Sarah Fido 10/03/2014

Very helpful and friendly staff. My son was very awkward and after visitning numerous shops to find trainers, your staff were very patient and able to advise us on the best fitting shoe for my son. None of the sports shops that we visited were able to correctly fit him.

sam 14/03/2014

Extremely helpful, happy and patient staff. Delightful shopping experience :)

Heidi Kendrick 14/03/2014

Went to look at wedding shoes, and got excellent help from Sally for the wedding shoes and Joe for a pair of trainers (likely needed for dancing at the reception!). Bought one pair of shoes and have another pair being delivered that weren't available in my size in the shop. Both Sally and Joe were friendly, helpful and made what could have been a stressy experience really enjoyable! So pleased to have found two brilliant pair of wedding shoes in no time at all - thanks to Sally and Joe!

Vivienne Blake  07/08/2014

I've never left feedback online before, however when came into the lakeside store the other day in a foul mood after some fruitless efforts around lakeside with my moody twelve year olds looking for school shoes, I just had to. I don't normally shop in places such as schuh as they are fairly expensive and generally have unhelpful sales assistants. For this reason I was delighted when I was served by a young girl called Lauren D, 217. She was amazingly helpful and catered to our needs quickly and enthusiastically. She made us feel welcome and gave us some great info on the shoes my daughters wanted. I felt as though nothing was too much for her. Her service was so natural it put all 3 of us into a much better mood and left smiling, after not having to leave our seat once, (even with paying by card!!!) a genuinely brilliant experience, will be back soon. Thank you!!!!

Billy Moore 09/08/2014

Wonderful, a great help to me help me find the perfect shoes for me and was very polite and easy to talk to

Michele Harvey 08/08/2014

Very pleasant experience. Staff very nice and friendly and helpful.

Ben Tilley 08/07/2014

The staff in store were extremely friendly and helpful. They exchanged my item (which I had purchased incorrectly) and ordered the item I wanted to be delivered to my home address, which I received in 2 working days. Couldn't fault the service.

kirstie robinson 09/07/2014

Fabulous service from the store staff very impressed

Emily Cahill 16/07/2014

Excellent service from all staff especially Alvin and the guy whom served us on the till

Sufi Miah 14/06/2014

Hi I went to the store and had a very good experience. The person helping me was Elizabeth (202- got it from the receipt). She genuinely put a smile on my face and I walked out very happy, and I generally dislike shopping, so even a miserable person like me couldn't help but leave smiling. Best Sufi

Peter Mann 11/06/2014

I went into the store asked for my size and was quickly given the shoes to try. Within 90 seconds I had paid and was out. That's real blokes' shopping!

Tony King 17/06/2014

All staff I came in contact with were extremely helpful and polite. My first visit and would definitely come back.

Mrs Susan Duligall 25/04/2014

extremely helpful, fabulous not having to pay at desk - oh yes and love the shoes - thank you

ellyse 03/05/2014

Such a lovely staff member:D very helpful and polite x

l baker 27/04/2014

really helpful staff..i could not see the shoe i wanted as i had seen it online..staff member knew the shoe i was asking for and went off to find it and was then served by a different member of staff who was equally as helpful..service is always good and the staff always know the stock and products.

Christine  01/05/2014

Always very helpful

kelly cooper 30/06/2014

Normally I would not shop in a place like Schuh, I personally feel that the slightly more expensive stores make me feel uncomfortable when I go into them, well it's the staff that make me feel like I'm being looked down on and judged so I avoid them, but I wanted to get some Skechers Go Walk 2 and Schuh was the only place locally to me that I could get them so I had to go there. I was assisted by Jessie 225 who was lovely, friendly, polite and helpful and then my cashier was Rosie 183 who was also lovely and friendly, I didn't feel uncomfortable at all, it was a great shopping experience. Although I'm female I'm NOT obsessed with shoes but when I need to get some I will definitely go back to Schuh.

Sonia Boston 03/07/2014

Amazing service. Your staff are so helpful & friendly. Was served by Lauren who was lovely.

ROB FULTON 19/04/2014

Great customer service from George very friendly and helpful.

lynn hackling 22/04/2014

Lovely friendly service, from the lady who greeted us, to Josh who measured, fitted and sold us Isaacs new Vann's.

Umar Ali 23/04/2014

On 23/4/14 approx 16:30 hours I visited Schuh Lakeside to buy a brown boot. Upon arrival I was greeted by a lovely young lady by the name of Danielle. I wasn't sure the type of boot that would suit me for the occasion I was buying for, as I was spoilt with choice. Danielle recommended few that would be ideal for me, I was impressed by her in-depth knowledge of the products. I was later referred to Ian to complete my purchase and Ian advised me how to take care and clean the boots. Both member of staff told me of the return policy incase I changed my mind. When one member of staff couldn't advice me on a specific question, they asked their colleague to fill the gap in knowledge. Most importantly I didn't feel pressured to buy anything yet both member of staff was hands on helpful with light humour. My visit today was both very pleasant and enjoyable and my ultimate satisfaction would be if both staff were commended. I would like to say Both member of staff are an asset to Schuh and I wish them every success for the future.

Laura Harrison 23/03/2014

Excellent service, friendly and knowledgeable staff

steve sibley 31/07/2014

very helpful staff and great shoes, couldn't get my partner out the door.

Louise Howard 01/08/2014

I was so impressed by the service I received in the Lakeside branch. I was served by lady called Evie (221), she was so friendly and helpful and delivered such excellent service from start to finish. She did everything to help me and my daughter and took time to listen and advise us. This was my first time shopping at schuh and I will definitely be coming back!

Jill Syrett 05/08/2014

After reserving my item online which was so easy and convenient I went to the store to pickup the sketchers gowalk 2, when in the shop I was served by the most helpful assistant I believe her name is Sophie, she was so patient as i had many different styles of sketchers out to try but also a big help in making my final decision, nothing was too much bother for her, so polite. In the end I came away with 2 pairs and extremely pleased sketchers are so comfy and ideal for my walking holiday.

Mick bates 11/12/2013

sam 11/12/2013

The service was fantastic, the item was not in store so the staff ordered to be delivered to my home address and they arrived the very next day!!! great service great shoes!! thanks

Tracey Knight 28/05/2014

Great customer service and staff that were really happy and willing to help. Also very child friendly staff, Chloe who served us really had good knowledge on your stock and was happy to order a pair of Croc's for us also when you did not have the size in store.

Kayleigh  30/05/2014

Very helpful thanks happy with the service :)

Louise 31/05/2014

We were served by Lyeacia, who couldn't have been more helpful. I never leave reviews normally but the service I received from Lyeacia was so outstanding that I feel I need to make you aware how much you should value her as an employee. She was so great with my two boys and we ended up buying 2 pairs of sandals/trainers each for them. Overall, we were in the shop for about 30 minutes trying on different styles and Lyeacia was determined to find us the right shoes with the best fit. It was refreshing to experience this level of service, which you rarely find in the world of retail today and it just proves that such attention to detail pays off, because we spent over £100.

Laurence Pisani 31/05/2014

I came into the store today with my two kids and was served by Sue. I was massively impressed by how friendly and helpful she was, and the fantastic rapport she had with my kids when she was measuring and fitting them. It's the first time that taking them shoe shopping appeared to actually be fun for them. I really liked her too so I'm thinking of coming in next week to buy some shoes so I can be served by her again :)

Nataly 25/11/2013

Great service, good product quality

Nicola white 28/11/2013

Lakeside store were really helpful. Love my boots wear them all the time. Would definitely come back.

Amy oswell 06/12/2013

Great customer service at your lakeside store, staff really helpful, didn't have my size instock, phoned round 4 different stores for me to locate the ugg boot I wanted in my size. Will definetly be returning.

Louise 14/12/2013

Excellent customer service!! Bent over backwards to help with every query I had! Would recommend and will return to that store again

Claire 03/06/2014

I never normally comment on service, but this was so out standing by Joe. I used to work as a sales manager and I was so impressed. He got my order let me shop in peace without been followed, and got my shoes and saved me queuing. Was so friendly. This is how service should be. 5* service and feel he deserved acknowledgement for this.

Dma 06/06/2014

It was very welcoming and helpful people round there, this was the first time for me to buy from Schuh and it wont be the last. Big smile from staff means a lot to customers thank you Rosie (183) for your service today, I love my slipper :)))

Mark Milne  17/05/2014

Assistant was excellent with our son and very patient as he tried on a few pairs of shoes.

Anna Stoten 14/05/2014

Jodie provided some of the best customer service I have ever experienced. She was on hand to help customers as soon as she was needed, and served me quickly and efficiently whilst still being friendly and welcoming. Really happy with the service I received from her!

Lloyd Stevens 26/05/2014

Very helpful staff and great idea being able to pay the girl who serves you rather than queue at checkout

julia dewar 21/08/2014

I don't normally send reviews about shops but after visiting your lakeside branch yesterday I felt I needed to ! I needed to go in to return a pair of faulty Hunter boots. From the moment I entered I felt welcome and immediately was approached asking if I needed any help. My complaint was dealt with quickly and efficiently. I was offered either a refund or a replacement . Unfortunately the same item was not available but was shown similar items and I quickly resolved my problem. Thank you for having staff that actually seemed to be enjoying their job which is a very rare thing within retail these days. They must be good as my friend and her daughter both ended up buying shoes and they only came for a trip out !!

Mrs k Parker 21/08/2014

We requested help as soon as we walked into the store maddie was over to us straight away and she was very helpful land friendly towards our 3 children who we was getting new school shoes for. Maddie stayed with us from start to end. We will defiantly be shopping at that store again. Thank you

Teresa 23/08/2014

Very happy with the service Lauren gave. I've visited the lakeside store many times but the service was not that great. On the day I visited all the staff were great and attending to all staff. Please give Lauren a raise she's the reason why I purchased my sons shoes from their as all the other shops were the same price, I was sold on service A*****

Joanne Abdee 23/08/2014

Was served by Daniella. Amazing service. Asked both my children for their names, gave the youngest a balloon, had a friendly personality and talked to my kids about their schools etc. impressed. Would recommend

Beth Foster 03/01/2014

Love it!!! Service was good and I got exactly what I was looking for. Love this shop and will continue to buy all of my shoes from this store! :)

Patricia Johnson 11/01/2014

Aurimas 06/01/2014

Good team

Susan Joyce 09/01/2014

I was very impressed with the help and advice from 2 people at this store. Having never bought from Schuh I was very satisfied with my Hunter Boots, Hunter boot socks and cleaning kit and I also purchased a cleaning kit for my new Uggs boots bought for me this Christmas. The two members of staff Ian and Josie were both very knowledgable about their products and advised me on boot type and shoe size. I came out of the store having spent £164 very pleased with my purchases. I will definitely recommend this store to family and friends and will return in the future. Thank you so much.

Michelle 15/01/2014

This store is always very friendly. Every time I enter the staff always greet me and are not pressuring for a sale. On the day I brought a new pair Babycham trainers I was served by Jamal. He was very polite and friendly making small talk whilst I was trying the trainers on. Nothing was too much effort for him and I left feeling very happy. You have a very attentive excellent member of staff in Jamal. Hopefully this feedback will get back to him. (Sorry the feedback is a bit late)

Fiona Lewry 16/01/2014

Today I bought my third pair of footwear from Schuh Kids at Lakeside, and I cannot praise the staff enough, with their welcome to my three year old, understanding the relevance of HER opinion, as well as appreciating that Mum wants well fitting, quality footwear that will last until the next growth spurt. I really wouldn't hesitate to recommend the ladies of Lakeside for their top notch customer care and service. Thanks, ladies.

Graham Amner 27/06/2014

I just wanted to let you know about a young lady who works at your Lakeside branch. I, along with my wife, popped in to look for some casual shoes this afternoon and was helped by Yvonne. We were both impressed by her friendliness and willingness to help, she served us both efficiently and made us feel like we had her full attention. Its rare in these days of online shopping, and huge supermarkets, to come across someone who gives such a good impression of a company which Yvonne has certainly done. Please pass my comments onto whoever you feel appropriate.

Angela Cotten 29/06/2014

I've never normally left feedback on service. But I've never had this kind of service before. I was served by Lauren, 217 according to the receipt, she was so helpful, nothing was too much even though I was a challenging customer, she went above and beyond and needs to be commended for this. I'll be sure to come back for the amazing service, kind, friendly, fast and not at all pushy. Made me leave with a smile on my face. Thank you and well done, 5* :)

Martin 29/06/2014

Young lady that was helping us choose my son's trainers was very pleasant and patient. Was a pleasure to be served by the people in the store.

Mr J Smith 01/07/2014

Good evening, I would like to pass on my sincere thank you via my wife who visited your store earlier today. She spoke to a young lady, Natalie, who was very attentive and polite when dealing with my wife (who can be difficult at making decisons.) Natalie greeted my wife with a friendly smile and happy hello, her confidence and knowledge of both the shop and shoes reassured my wife with the choice she was making. I would just like to pass on my personal gratitude for making my wife a very happy lady with both the shoes and the great level of customer service she received from your store today. We'll be sure to visit again as we feel the level of customer service will be met by all staff, or at least we hope!

Aimee Saber 02/03/2014

We were served by Jack, he was fantastic with the kids and made a normally painful task of buying shoes lots of fun for our girls. We would recommend Lakeside store again and especially Jack. excellent customer service skills and gave good advise. Thank you

Georgina 31/03/2014

Great service from the moment I stepped into the store, friendly helpful staff member Michaela. Paid for my shoes using the new handheld device, fantastic, didn't have to join the queue at the desk. Great idea!

Vicky maclean 28/03/2014

I reserved converse for my daughter to pick up from the Lakeside branch. When she purchased them she forget to use student card for discount. One pair of converse were too big so took them back for a smaller pair. The sales assistant let me use student card for discount on both pairs. Best customer service I have received in a very long time. Will defintely be buying from them again. A1 service. Thankyou Kellyann

Abisayo Abiloye 01/04/2014

I came in with my mum, she was looking for shoes that she could walk in for trip to Israel. The only person we spoke to in store was a retail assistant called Hannah, and her service was exceptional. She was really friendly and informative, made the task really simple and just got out all the shoes that fit our description. We left the shop more than satisfied with our experience.

Peter McIntyre 07/04/2014

This store is well stocked with loads of brands to view. The design and feel about the shop gave us an instant feel good vibe on entering. Polite staff were willing to engage in a bit of banter as well, which I liked. It's difficult to leave without purchasing!

Kellie 09/05/2014

Jack served us late in the afternoon on a Saturday at the Kids store. I had two tired girls with me who really didn't want to be there who tried on 5 pairs of shoes between them in different sizes and styles etc and it was stressful to say the least! Jack couldn't have been more patient, helpful and professional - we were very impressed with his exceptional service. Thank you.

Ann Chambers 10/05/2014

I just wanted to let you know about the great service I and my family received at your Lakeside store this morning. We were helped by Lauren who was both very helpful and friendly without being pushy. My husband and myself both left the store remarking how good Lauren was!

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