what you say...
Martin Niemann 05/12/2013
same day order with delivery to store. Real customer service well done!
sorry it took me so long to get back to you.
Paul Fisher 29/01/2014
Great friendly and helpful service - will recommend to friends and return next time i need new shoes.
P Hunter 05/02/2014
All the staff were very helpful.
Small shop, but had everything I was looking for.
Very helpful and informative assistant. Its helpful when they wear the same shoes and have living knowledge of the product.
Charlotte Kenny 31/01/2014
Really great, quick service when I visited on Wednesday afternoon. Marchelle was really helpful and even gave my Hunter wellies a complimentary clean! Lovely!
Amanda Fagan 19/02/2014
Two wonderful servers today Andy and Alisha. Nothing was too much trouble and both had great knowledge of the product. We had a choice of styles (all available in the size required) and were able to try and compare both.
The customer services staff and the manager were so helpful. It was such a refreshing experience that I will be telling my friends and family to visit.
Nicholas Baumgartner 17/02/2014
Customer service (Andy) was excellent - helpful and interested, but not overbearing. Just the right balance. The Canary Wharf store has a great selection for people that work here - shoes both for work and for play. I look forward to returning for a second pair of Docs...!
Sharon McGaughey 20/02/2014
I am emailing to inform you of the outstanding customer service I received from your shop assistants on Tuesday. I had been eyeing up your irregular choice white shoes with a glitter heel and multicoloured dots. On Tuesday I decided to go into your canary wharf store and buy a pair as my bridal shoes for my wedding this summer. The only pair of size 7's was a display pair and they had a tiny nick on them that normally i wouldn't worry about but due to them being a wedding pair of shoes I wanted the shoes to be perfect. The shop assistant Andy (Andrew) who was helping me was completely understanding and ordered me a pair from oxford street to arrive the same day. When I went back to collect these later we discovered the wrong size had been sent. Andy was so apologetic and lovely about it all that I couldn't be angry, I was going into town anyway so he reserved a pair at oxford street for me and arranged a 10% discount. When i arrived at oxford street again the pair was a display pair and unfortunately had a tiny scuff on them. The shop assistant here, Nandish was again completely understanding of me wanting a perfect pair for me wedding. He arranged a pair to be delivered to me at home the next day and a 20% discount. I left so impressed with schuh's customer service. The ordered has now arrived and unfortunately again has a tiny imperfection, but as this is the 3rd pair I feel that is perhaps because the leather on the shoe is so soft or something. As I'm leaving the UK this weekend and living for these few days not close to a schuh store I doubt I will have time/a chance to try again to see if their is a perfect condition pair. But the imperfection in the leather is small, I doubt anyone else at the wedding will notice and the customer service I received from schuh was fanastic. Please pass on my thanks to both Andy at Canary wharf and Nandish at oxford circus for their help.
Excellent and swift service from Lauren for the trainers and Benjamin for payment.
Lesley evans 23/03/2014
Great service. Really friendly and helpful staff.
Sophie and the Manager were great. Attentive and brought various sizes to try
Jonathan Williams 25/03/2014
Great shopping experience in store. The Nike trainers I wanted at a fantastic price. Really knowledgeable, helpful staff member who I felt was supportive and unpushy. I was considering buying a pair of trainers and ended up buying three pairs. 10/10
Valerie Huggins 30/04/2014
I've just bought three pairs of trainers (Converse and Nike) over several visits at the Canary Wharf branch, London. They had to be ordered as none of the styles was available in size 8 women's (hence only four stars rather than five) but the staff were all amazingly helpful, friendly and efficient. I'm nearly 60 and have problem feet, but they never made me feel old or freakish (unlike some stores). Many thanks especially to Ben and Jasmine (hope I've got that right).
Very kind, smart and helpful sales guy
Very kind, smart and helpful sales guy
Andrew Shepherd 15/06/2014
Fantastic service from Andy and his team - couldn't have been more helpful. Thank you!
David Ryan 18/06/2014
I would like to thank Jasmine at the Canary Wharf branch for her help making this purchase.
Jasmine's friendly and efficient attitude made my shopping experience a pleasure. I will be back.
I bought a pair of boots in the Canary Warf shop and all I can say is how delighted I was with the service I received. I had been in many shoe shops that day (and in some of your other stores) and found the staff to be either over-the top effusive, or a bit disinterested, as if I was "only another customer" and so I greatly impressed by Andy, the sales assitant at Canary Wharf, who was professional, curteous and very knowledgeable. On his advice, I ended up buying a much more expensive pair than what I had anticpated and haven't regretted it a moment since wearing them for the first time.
comfortable trainers and delivered on time
denise george 19/07/2014
i had the pleasure of be served by assistant 002 Andy all i can say is that you are very lucky to have someone like him working for your company he really was so helpful, you did not have the size i needed he managed to get the last pair in the whole of the company contacted me twice to let me know he had got them and then to let me know when they would be in store for me to collect apparently the only way he could get them in was by purchasing them on his on credit card he really did go that extra mile i love my shoes and a big thank you to Andy .
Jodi was very professional, friendly and helpful. We enjoyed our experience in this store and will return again to shop for our shoes! Thanks to Jodi and the rest of the staff!!
Phil Batchelor 23/08/2014
After placing a reserve order with you online store where I was helped by Amy to check the availability of the shoes I wanted to buy today.
I went to the store and I was helped by Aisha who was both friendly and helpful.
This is my first time buying shoes at Schul and I will be back after my experience with the website and then the store at Canary Wharf and Aisha