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LONDON MARBLE ARCH

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address/opening times

  • 470-482 Oxford Street
  • London
  • W1C 1LA
  • 02036279604
This weeks opening times
Mon 21st Apr 0900-2100
Tue 22nd Apr 0900-2100
Wed 23rd Apr 0900-2100
Thu 24th Apr 0900-2100
Fri 25th Apr 0900-2100
Sat 26th Apr 0900-2100
Sun 27th Apr1000-2000
       Next weeks opening times
Mon 28th Apr 0900-2100
Tue 29th Apr 0900-2100
Wed 30th Apr 0900-2100
Thu 1th May 0900-2100
Fri 2nd May 0900-2100
Sat 3rd May 0900-2100
Sun 4th May1000-2000
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local info

what you say...

Rob  29/10/2013

I was in the store on the 28th October and was approached by a staff member called Nik. His customer service skills were exceptional in all areas, he offered the best help possible to me and was very friendly through out my visit to the store even though i didn't purchase anything. i could see this was with every customer and not just myself. He is a credit to your store and on my next visit to London i would definitely be coming back to your store.

Mrs Sue Hall 05/11/2013

I would like to take the opportunity to thank a member of your staff 'Nik' for his excellent service at point of sale where he noticed that, although the shoes I was buying were marked the same size, there was I fact a 1cm difference between the left and right shoe. He then managed to reserve me the one and only pair left in my size at the Oxford Circus branch! Please make sure that he receives my thanks, I would not have discovered this error until I had returned home to St Albans! I am one very happy customer.....and I love my new shoes! Regards Sue Hall.

Mrs Sue Hall 05/11/2013

I would like to take the opportunity to thank a member of your staff 'Nik' for his excellent service at point of sale where he noticed that, although the shoes I was buying were marked the same size, there was I fact a 1cm difference between the left and right shoe. He then managed to reserve me the one and only pair left in my size at the Oxford Circus branch! Please make sure that he receives my thanks, I would not have discovered this error until I had returned home to St Albans! I am one very happy customer.....and I love my new shoes! Regards Sue Hall.

S.Smith 31/10/2013

Friendly prompt service. Very helpful assistant brought different sizes & styles. Others asked if I was being attended to whilst she was away. Quick service at till. Will certainly go back.

Philipp Korkodilos 04/11/2013

I was in the Store on Saturday the 2nd of November with my mom and i was simply blown away by the amazing service placed in us! The customer skills offered by your staff member Nik were incredible and he was helpful and very friendly over the whole time we were in the shop. Also his world view and the things he said were amazing and he is one of the smartest guys i have ever met. The world needs more people like him and he is a big enrichment to your store. I will definitely come back and hopefully i will meet him again.

Evans Roussos 05/11/2013

Nik and Shara were wonderful, they helped me select the right shoes with a smile and good mood to work.

Cecilia Cheung 05/11/2013

Assistant Nik is the most helpful sales assistant on Oxford Street! Well done Schuh!

Coco Blake 10/11/2013

Brilliant service! Very nice scalf

mr 09/11/2013

Very helpful and friendly store-assistant NIK at the Marble Arch Schuh-store (470-482 Oxford St, London) last thursday! Only for him it would already be worthwhile to visit the store again, good job, fantastic service!

Coco Blake 10/11/2013

Brilliant service! Very nice scalf

Claire 12/11/2013

This is the first time I've ever shopped in Schuh and I was pleasantly surprised. Great customer service - quick and friendly. The staff were on the ball. Good range of boots too.

Morag Stockton 12/11/2013

I shopped in your Marble Arch Store on Saturday 9th November and would like to pass on my thanks to Georgina Davies who not only gave remarkable customer service but also had a smile on her face the whole time. She is a credit to your store. Sorry have not got my receipt with me however purchase some Dr Martin black boots with flower embroidery. Many thanks Morag Stockton.

Fatima 12/11/2013

Nik was pretty awesome, and very charming.

Nura H.  13/11/2013

Your staff member Elizabeth was such a great help when I came into your Marble Arch store last week. She was polite, had a smile on her face the entire time she was assisting me, and was very well spoken. She helped make my shopping experience at your store a delight, particularly as it's not so often (sadly) that you are met by someone with such good customer service. My endless questions regarding the boots I was trying on were met with clear and reassuring answers, she was brilliant, which is why I wanted to take the time out to thank her for her kind and helpful manner. All the best.

Jill Alexander 13/11/2013

Nik Is perhaps the best sales person I have experienced in my three years living in London. He doesn't just know his product. He genuinely cares about customer and puts her first. He takes his time and there's absolutely no pressure, in the end though he really makes you want to buy the shoes.

Sara 16/11/2013

Was at the new schuh in marble arch last week, Mohammed approached me with a great smile! Very charming and polite, quite good looking too haha. His service convinced me to buy the converses, i shall be going back to schuh marble arch again when I need a new pair!

Amy Dimmick 20/11/2013

I was helped by Keturah, who made me laugh and was really helpful in choosing a pair of shoes. She was sup[er quick to get the sizes, and was really knowledgable about the brands. The cashier who served me was Jamie, and he was great, really friendly and chatty and without dawdling. He advised me of the best products to take care of my shoes, and because of him am def going back to order another pair. Thanks to both for making it another great shopping experience!

Jaquie Dixon 23/11/2013

Nik served me and was extremely polite,friendly and helpful. He couldn't have been a better representative for Schuh, thank you.

Aaron Davies 19/11/2013

My cashier was Nik, who provided fantastic customer service. Prior to seeing him, I dealt with enthusiastic and polite staff who seemed to genuinely enjoy the job. Nik completed the transaction very smoothly, and was very polite and attentive. I will definitely be shopping again!

Hazel Pinder 01/12/2013

Went to Marble Arch store yesterday and was very impressed. Greeted warmly at the front door by the handsome Dom, and although didn't buy anything I received great assistance when I had questions from Lucy and Nic. Will probably come back to the store and buy some new shoes, if not for the eye candy and great conversation!

Kirsten  30/11/2013

It was my first visit to the Schuh and I was very impressed with the professional service in this store. The store was very busy, but shop assistant Nik really took the time to help me. He was calm and friendly, and made my experience very enjoyable. Coming from a hospitality back ground myself, I was very impressed with the service that Nik provided!

Nick Patching 04/01/2014

Nik at your Oxford Street branch in London was ver helpful and friendly while trying to find some All Star Converse for my son. We love Schuh and it's staff like Nik which make us go back time after time :-)

Natalia  02/04/2014

Amazing service from sales assistant called Amy at Marble Arch Store. Loved my new shoes.

Louise 16/04/2014

Thank you very much Jamie for pleasant service.

George 17/04/2014

Good service

lianne 16/04/2014

Jamie was great and very poilite and quick

Deborah Davies 20/04/2014

Nik, who served my daughter and me was very helpful, friendly and a nice guy. Particular thanks for saying I am not too old to wear Converse!

Valerie Lebrun 22/01/2014

Jamie was kind, polite and really helpful. I've never had this high-quality service elsewhere. I bought great shoes, and Jamie made me laugh. So, yeah, I would come back anytime. Thanks Jamie!

M Drislane 11/02/2014

Just wanted to say how very helpful a young lady called Mewani was in your Marble Arch store. I feel that people are too fast to complain but don't comment on the helpful service received. Please let her know that I have commented on her helpful sevice I received today. Kind regards

Boo 19/02/2014

Thank you Lee the one of the managers and jamie and for my lovely friend roseann:)lovely i forgot the other women but thanks lovely vans bag worth it...defo im gonna go back there

Kai Leung 20/02/2014

Fantastic customer service. warm welcome when i walked in store. Jamie was outstanding. top notch customer service skills. Really friendly and efficient. very professional and yet casual. will definitely shop there again for the service! Thank You! :) Kai

Nirali T 23/02/2014

I was at the store on the 22nd of February and I was served by a nice man called Nik, he was very helpful and was professional when serving me, he was polite and friendly. Keep up the good work!

Beata 24/02/2014

Shop assistant Senny was very professional and polite.I've got what I needed very quickly.

Barbara Scott 22/02/2014

Never visited this store in the past. Very impressed by standard of friendly and helpful staff, extremely impressed. Florence helped me and nothing was too much trouble. All staff gave the place a buzz, cheeriness and genuine friendliness which I have not experienced elsewhere in such a busy shop dealing with a vast selection of nationalities as far as I could make out from the conversations I overheard. Thank you.

Tetiana 04/03/2014

siobhan 07/03/2014

Jamie was fab-really helpful and friendly and a delight! I spent £72 more than I had planned and am totally chuffed with my new shoes.

Andre Rolando Cardoso 10/03/2014

On the 2nd of March at around 12:18pm I went inside your store and I was greeted by a very friendly and charismatic lady by the name of Sufia. I wanted to buy only one pair of Adidas shoes and she was very professional and knowledgeable about the products. Through sheer passion and knowledge of the product she helped me to buy not one but two pairs of shoes. She made me feel like a friend not just a client. I think professional yet friendly people like her with passion for what they do make a huge difference and I want to give this feedback to the management of Schuh because I don't want her sincere effort go unnoticed. She was ready to help with a smile, she was knowledgeable about the product and she was fast to find my correct size. She even gave me a sincere feedback on how the shoes look on me. She is great salesperson and a excellent asset to have for any company that employs her. I believe that she should be remunerated and I think that an increase in her salary is the best acknowledgement of her efforts. I would definitely visit that particular location of Schuh back, I would bring friends and I would hope that she helps us again in finding the right shoes for us. I was in London as a tourist and she made me feel right at home. Great customer service, great attitude, great girl to have as an employee! Best regards Andre Rolando Cardoso (Rolando)

maria 16/03/2014

I was at the store in marble arch on saturday, the store was busy but Denny (103) was great,polite and friendly and he helped me to find what i was looking for. The lady at the till (Shell 038) was very nice too. I had a very good experience!

Jess 17/03/2014

We arrived to the store and was immediately greeted by Jamie who could not be more helpful. His excellent service is such a great example of how a friendly attitude and genuine care can make all the difference to a customer experience. Many thanks!

Jenny 18/03/2014

Went into the store last sunday and received amazing, quick and high quality from a sales assistant called Amy. A very good sales lady and really cares about her customers. Fab service and loved my shoes!!

Naomi Singh 29/11/2013

Excellent service from both Jamie(cashier) and Safava(Assistant) when me and my sister came in to purchase some new Docs. Both were extremely helpful and received the best service you could ask for in a shoe shop. Thank you! :)

Daniel Burridge 30/11/2013

Amazing service by Denny

Jodie 29/11/2013

Was served in your Marble Arch store today by a man called Denny. He was fantastic. So helpful and made both my brother and me feel at ease and not pressured into buying the items we were looking at. I will definitely be choosing to shop with you again.

Tim Bennett-Goodman 28/11/2013

I was served by Claire and she was brilliant! Such a freindly, polite, patient assistant who found me exactly what I wanted. She's an absolute treasure - hold on to her.

Fanos Kyriacou 26/03/2014

I was served by a girl called Louise who was extremely helpful. She seemed genuinely happy to help but was not too overbearing. Definitely one of the best customer service I have ever expereinced.

Maribeth Eisenmann 27/03/2014

Excellent service, well-staffed and sales people knowledgeable about the product. Easy check out and was in and out of the store very quickly which is what I wanted.

Jodie 27/03/2014

Excellent service on a busy Thursday lunch time. Quick and easy service from entering the shop to getting the shoe right through to payment. Returns policy explained well. In and out within 10 minutes happy with my purchase. I would happily shop in this store again

Francesca Love  07/01/2014

Hi, Yesterday (6/1/2014) I went into you store in marble arch, I was instantly greeted with a smile, to just to have a quick browse and I fell in love with some silver vans! They had them in what I thought was my size but turned out I actually needed a size bigger! A lovely young blonde lady which I hope you can find out who it is from my order number served me, she checked other stores for me but the only store was miles away! She then offered me your order in store and delivery service and I placed an order and received my shoes today! I am in love and they are a perfect fit!! I just wanted to send you this feedback as you provide a fabulous service in your marble arch store and you should be proud of your team as well as Schuh as a whole providing a quick, very informative and amazing service! Please see this feed back goes to this young blonde lady and the store manager. As being a retail manager myself I understand how things like this can make someone's day! Keep up the great work and I will defiantly be shopping with Shuch a lot more! Kind regards, Francesca Love

Alex Rendall 16/01/2014

Really excellent customer service from Jamie who served me - quick, helpful and very friendly. Absolutely flawless!

Irwin Ng 08/01/2014

Experience with the store was generally good. The only thing was, perhaps because I went on Boxing Day, the staff was very busy that when I requested for my size of the shoes, I had to wait for around 10 minutes before I was attended to again. My suggestion is perhaps the store should hire more stuff during times like this. I then placed order on a pair of shoes because my size was not available in the store. The staff was very friendly and efficient to process my order. Now I got my order and everything is perfect. I bought this shoes because not only it has a fashionable appearance, it is comfortable inside! I would certainly recommend Schuh to everyone!

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