what you say...
Jane Kett 11/06/2012
I’m sure most customer service messages are negative but I’d like to go against the norm!
My daughter and I were shopping on a very busy Saturday in the Oxford Street store and received the best service imaginable from the gentleman who was managing the floor and our assistant Hayley. We tried on many many pairs and their kind attention was faultless. We bought 3 pairs!
Thanks to all the team making our visit so pleasurable.
Jill Miller 30/07/2012
I was in your store in Oxford Street this afternoon after a long day
shopping. I was served by Tim who apologised for the delay as he was
busy with another customer. I purchased a pair of shoes and there was
another delay to pay as the cashier was dealing with a telephone enquiry.
But this is not a complaint! I just wanted to say that we had some of the
best service that we'd had all day. It makes such a difference when
staff keep the customer informed of any wait etc and Tim was very friendly
and polite and found time to chat with my partner and I. The cashier was
also friendly and apologised for the wait. My partner also looked in the
men's department, all the staff we came across were friendly and helpful.
So thank you to all the staff at Schuh, Oxford Street. They really do
make a difference.
@schuhshoes wouldn't normally tweet about shopping service but had to say Oxford Street store were top notch!! #happycustomer
I came into your oxford street store on friday at about 2pm and was so blown away by the customer service that I had to get in touch to let you know.
Unfortunately I didn't manage to get the name of the guy that served me but he was about 20 years old, had longish light brown/blonde hair and had pale skin. he was so friendly and nice and helpful and was a pleasure to talk to.
The girl at the till point was also delightful and the guy at the door was really nice when I left
I bought a pair of the house of holland superga trainers - if that helps find out who served me
thankyou for my brilliant shoe shopping experience
Janet Hambly 15/08/2012
For about 3 weeks I have been trying to get white Converse hi-tops for my daughter's 16th birthday next week. Your telephone helpdesk, live chat staff and staff in Oxford Street bent over backwards to try and get a pair in time for me to go to London from Reading to get them cutomised yesterday before the customisation offer finished today. Through everyone's efforts (particularly Le in the store), it looks like the customised hi-tops will be posted back to me today to arrive in time for Chloe's birthday. This has saved me the cost of getting the train back to London to fetch them. All your staff have been absolutely fantastic and I'm sure I must have driven everyone nuts. Le called me back regularly with updates and Nicole (Oxford St) managed to reverse the on-line order because the store delivery turned out to be quicker. You've all been great.
Paul Davies 13/08/2012
Excellent service from your staff who advised and smiled throughout, this is rare in retail these days and I often leave shops disgruntled and empty handed. I left your shop smiling and with 2 pairs of trainers when I only went in for 1. I'll be back!!!
Farooq Akhtar 10/06/2013
Ordered trainers on Saturday - was expcecting to recieve them on Wednesday but they arrived on Monday before lunch - great service!
Staff were only too pleased to help with my queries. Although you didn't have the shoes I originally wanted, I later returned to the shop to buy others, after being so warmly received the first time round. Staff were attentive, helpful and I left a very happy customer with two more pairs of shoes. Thank you!
Eddie O'Beirne 15/06/2013
Your staff members are amazing and actually cheerd me up on a busy wet oxford street shopping day. I do not normally do this whole feedback bit but was really impressed by them and felt I had too. Will definitly be coming back here. Keep it up
Rob Jackson 27/08/2012
I recently purchased some new trainers from your store on Oxford Street. As soon as I walked into the Men's section there were very helpful staff checking if I wanted anything, but not in the normal, forced way they were friendly, talkative and genuinely interested in helping me. I ended up trying on a few different types of shoe and bought one pair which I might not have done had it not been for the really good standard of customer service. I'll def buy from there again, so I thought I should mention how good the people there were because they deserve some credit and are doing a good job for your store's reputation.
Assistant Kevin (name on receipt) was fantastic thought you guys should know
Diane Bailey 21/09/2012
very helpful staff with a very efficient and fast order system many thanks
Eniko Hilovszky 26/09/2012
I was completly pleased with the customer service, and Jennie - the team member who served me - was outstanding the whole time while i was trying no less than 6-7 pairs of shoes. She was very helpful, polite, smiley, started a conversation, when she had to leave as it was busy she always let me know who can help me while she is not with me. She is superoutstanding. The till person was also very kind and smiley. So i will be happy to come back here again.
ameena majid 29/09/2012
the assistant was very helpful and i had a handfull of assistants asking if i needed help. love the service at the shop
Kirby Crow 29/09/2012
Very welcoming store, all styles and designer names available!
Brad Gregory 03/10/2012
Excellent and quick service. The only reason I wouldn't give a five star rating is that I was asked by 4 different members of staff within the space of about 2 minutes if I needed help, which i found a bit annoying. Apart from that though, it was fantastic!
My boyfriend and I were looking for shoes on Wednesday 3rd of October at the Oxford Circus store. We were in the Men's department looking at adidas shoes and came across a very helpful sales assistant Kevin. We were very impressed by how helpful he was in recommending shoes, quickly bringing them to us and answering any questions we had. I've lived in London for a while and have never received such good and dedicated service from a sales assistant in a store before! Please send our thanks to him and tell him to continue keeping a smile on customer's faces with his friendly attitude :)
Amie Conway 26/09/2012
Please can you pass on my praise to the management and staff at your Oxford Circus branch. I was in the store late last night (25/09/12), and the staff were friendly, polite, smiley, and extremely helpful. I witnessed this with all members of your team, and with assisting other customers. I work in hospitality, and I must say that this is the best service that I have ever had in a shop. The staff were sincere, not 'putting on the smile' for my benefit. I hadn't been to Schuh in years, but due to the service received, I will definitely shop there more often. I have already told my team of my experience last night too.
FYI, James greeted me on arrival - very helpful. Then the lady that served me (I didn't see her name - but I'm sure you can obtain it from my order number), she was very helpful and friendly. When you didn't have my size in the boots that I wanted, she brought up a different colour in the size I needed, so I could try it out for size, then ordered it for me and explained your 1 year returns policy - amazing! I won't need it though. :-) I'm expecting my boots within 3 days.
A very satisfied customer (I do hope your staff learn of this feedback).
Adrian Broadbent 09/10/2012
Always pleasant staff and quick service.
Luke Allwood 19/10/2012
I had a very helpful member of staff called Ben, who was brilliant. Gave me great advice and was quite happy to keep getting me different shoes, sizes and insoles. A very nice chap and made for a very pleasant experience, after a long and hectic day. So there we go.
christos stefanidis 21/10/2012
Amazing customer service in a very busy environment.
The 2 employees who helped us were not only patient but extremely polite as well.They also were very well informed about the shoes i asked for and, if they didnt know something they immediately asked for details from somebody else and informed us immediately.We appreciated this alot because they helped us choose in the best way they could.
A big bravo for your employees!!
A big bravo also to the company who cares about the customer service.
We will definitely be back and recommend your store to friends.
Steve Stokes 27/10/2012
Just a quick note that the staff in the Oxford Street are the friendliest in any shoe shop I've been in. It makes a real difference.
Karen Presland 01/11/2012
I would like to compliment Schuh on their service at their Oxford Street store. I had to take back a pair of boots as they were faulty. The way in which the staff dealt with this was exemplary. In particular I would like to thank the young lady who served me, "Liz". She has a wonderful manner and gives a fantastic service with a smile. Just what customers need at the end of a long working day. The manageress was also very helpful and pleasant. Not only that, I didn't take the boots into the store until about 8.00pm on the Tuesday evening, and by Thursday morning a replacement pair had been delivered. Thank you Schuh, and all the staff involved.
Gemma Simpson 21/10/2012
Great value for the price. All the staff are very friendly and always willing to help. Love Schuh!
Josephine Dunn 23/10/2012
I was helped today at your Oxford Street store by a lovely girl called Liz. When I left I thanked her and told her she was by far the nicest shop assistant I had come across all year! I asked her whether there was a customer comment form etc and was advised to leave my positive feedback here. So here you go: LIZ - Oxford Street store - friendly, knowledgable, polite, helpful - 10 out of 10. Made a difference to my day. All the best, Josephine
Kluane Heath 30/10/2012
I had the boots reserved online and went into the store to try them on. The lady (didn't get her name) who greeted me at the door was friendly and helpful when I explained that I had reserved some boots. She passed me onto a server called Remi who got my shoes quickly and was helpful, friendly, and chatty. My cashier Jenni was also very friendly. They were knowledgable about the boots and how to take care of them. I had been wandering all over Oxford Street by that time and the efficiency and friendly attitude of your staff was really refreshing! I hope you pay them well! They deserve it :-)
Darcie Hooper 02/11/2012
Very pleased with the service we received. Staff were polite, helpful and chatty. The shoes we wanted were also in stock in the size we wanted.
Ben Fairbairn 02/11/2012
All of the team were friendly, welcoming and extremely helpful.
Mm-Remi and Lee were so lovely and friendly to me. They made me feel very comfortable and made me laugh. Really great people to be around
Colin White 16/11/2012
A friendly polite host at the main entrance. Assistant was polite and helpful and advised me my purchase was at the checkout for me to pay. The cashier who served me was polite and friendly.
Overall a very good shopping experience.
absolutely fantastic. super helpful. They didnt have the size in stock but called up westfile stratford for me and got them reserved. the guy I spoke to at Oxford Street was friendly and you really felt looked after. If only all shops were like this!
Ian Anderson 16/11/2012
Having never shopped in a Schuh before I have to say my first visit was great.
I walked into the stop and was greeted by a girl who explained that Men's shoes are downstairs. I went downstairs and the atmosphere was vibrant but not annoyingly busy. Stock was clear and well laid out, there was plenty of range.
Whilst browsing, two members of staff approached me on separate occasions and were friendly yet not too pushy. After finding something I liked I asked a member of staff (Mark) for some help, He was courteous, offered advice on sizing, explained ways to wear the shoe, which styles were popular and was quick when fetching items from the stockroom.
Despite there being a fair few customers in the shop (given it was Friday lunchtime on Oxford Street) there were plenty of staff available and no queuing involved.
All in all, a great experience and I will certainly be going back.
Popped into the Oxford Street store today to pick up an order and was really impressed by the helpful and friendly attitude displayed by the staff on the shop floor. Will definitely use the service again. Thank you.
A Tan 20/11/2012
I was served at your Ofxord street store with friendlyness and enthusiasm. When I returned the shoes because they didn't suit my feet the manager was very reasonable to let me exchange them on the spot and now I have a comfy pair of shoes to wear!
As I don't buy shoes often the good service and exchange really made a difference - especially in that you have such a busy shop.
Many thanks to the staff.
Chris Charalambous 26/10/2012
Wow... never shopped with you before and all i can say is.. it was one of the most pleasant shopping experiences ive had in years!
customer service was so polite, so helpful and nothing was a problem. when my size asnt in stock the thought of returning to the store horrified me as i live in north west london and its a fair trek to get into town.
the amazing girl that served me ( cant remember her name but her ID is 514) offered to order them for me, and get them delivered to my home address by Monday - for no extra cost!
They arrived on Friday ( ordered on thursday) meant to arrive Monday. Wow... seriously impressed and happy with the service, the girl in the store was great, and the overall experience was one i will recommend.
Pleasantly surprised at speedy and friendly service from Robyn. Thanks!
Good selection, reasonable prices and GREAT service!
My wife ended up buying two pairs of shoes when initially only going in to browse, in no small way thanks to the friendly assistant. (Very sorry I can't remember her name to thanl her specifically.
I was so impressed that when I decided to buy a pair of Hunter wellington boots later that same weekend, I went back to Schuh on Oxford St. straightaway. Again the service was excellent, (Thanks, Marcus) both friendly and efficient.
We will be returning next time we're in London!
Sian P 07/11/2012
I was served by Robyn who was very attentive, friendly and helpful. It was a first class service, especially compared to other shoe shops in the vicinity. Thank you!
It's been a little while since I made my purchase with Rosie at Schuh in Oxford street but I found my old receipt and I had to write some feedback. Rosie was very helpful and polite, she could see immediately that queue was getting full and as she could see we were next he asked us if we were paying by card and took us to the other service till. Given the atmosphere and busy time she did a good Job at lifting my mood. She was very understanding and friendly I even had a nice chat with her , she made the transaction in no time as well as sincerely apologising for the wait. She got me out of the store in no time and was very considerate, so I just had to take her name for this feedback
Toby Riddell 17/01/2013
My recent Schuh-experience began with a visit to your web site. I found several pairs I was interested in and went to visit the Oxford Street branch. I'd been there a couple of times before and knew that I'd get great service.
The greeting was friendly and I was passed on to a sales assistant who was very friendly and helpful. One of the pairs of shoes I was interested in (New Balance Minimus t10) were not in stock in my size and so I arranged for them to be delivered.
As it happens when they arrived they were too small. I took them back to Oxford Street to return them and hopefully try the next size up. These turned out to be a perfect fit. In fact they felt so good that I wanted to buy a couple more pairs (I've found that a shoe that feels this good is a rare find). The assistant helpfully checked stock levels at other stores and found a couple of other pairs. He said he couldn't order them for me himself but I could contact customer services who should be able to help (it was going to be a complex order with two pairs coming from two different stores, rather than from the central depot).
I duly spoke to customer services who handled my request beautifully: the person I spoke to initially (Kylie) did a superb handover to her colleague who called me back later that day and soon my order was on its way.
I regret not making a note of any names of the staff involved (aside from Kylie) but hopefully with these order numbers you can track down the people involved and give them the pat on the back they deserve:
I came at your store with intention to buy pair of Julian Hakes Mojito shoes, what didn't happen, because the model obviously is just not for my foot.
However, the service was more than great for Saturday afternoon in crowded store.
Big compliments for all the staff!
Member of staff who served me, Dilini, was excellent. Very friendly, chatty and efficient, even on a busy day. I was getting married soon and she wished me good luck. Great member of staff, so hopefully she can get a bonus or present next time )
Always thought Schuh was a bit stuffy before but this experience changed my mind, will come again.
Great service! Plenty of staff on for a busy Saturday. Great atmosphere.
Pauline Granville 21/11/2012
I visited your Oxford St store today for the first time and have to say I was very impressed with your staff. They were extremely helpful and good at what they do. The standard of customer service was very high. Well done!!
Pritesh Damani 25/11/2012
Great service, I think my helper was Maria. She was very helpful, and really went that extra mile to help me.
Kevin Cheung 26/11/2012
Shop was fantastic, the assistants were very helpful and polite! I went in looking for a pair of brogues and ended up buying a pair of boots as well! Super! Keep up the good work!
Fantastic customer service! Welcomed and approached by staff when displaying buying signals. We were served by Priscilla who had a genuine helpful attitude and great customer service. Brilliant!
A very positive experience. I initially went into the Brent Cross store where they arranged to put a pair of shoes on hold for me at Oxford Street. In both stores the staff were helpful and very attentive. They also appeared to have a good knowledge of the product-range, understand variations in sizes in different brands and styles and also the company ordering systems.
I have never shopped in Schuh before and expected it to be like other high street chains where staff are too busy chatting to each other to help the customer and almost resentful to help. But I was pleasantly surprised by the professional attitude and attention to detail. So much so that I wanted to let you. Please keep it going!
I have purchased a new pair of office shoes today.
Kacey, sales assistant, was impeccable and had impressive people skills. She is definitely a serious asset for the Company. From my general shopping experience, I think, many department stores need people like her.
Gillian Kohen 22/05/2013
Was in here yesterday and i was a bit pf a pain i'm afrain, in between sizes. The sales assistant, Joe, was really helpful in getting me the converse i was looking for, with an insole. Thanks very much!
Abbey Anderson 22/05/2013
I was served by Chantelle who was friendly, patient and professional in helping me choose my shoes. I qas very pleased with hee service ans thwn was served at the till by another lovely friendly member ofsstaff called Emily and felt I should give feesbaxk about the fantastic staff in this store. I would certainly come here again.
Lewis Clare 23/05/2013
Polite, quick service. Service was flawless
Michael Sibley 24/05/2013
It was all very easy and very professional. I went into Brent Cross and they didn't have my size. Although they were in very short supply the Advisor located me a pair in Oxford Street. The reservation system is first rate and received a text before I had left the Brent Cross Store.This is how all shops should operate. There was plenty of time for me to collect them so no rushing around. When I got to Oxford Street no problems whatsoever. Shoes ready and waiting. The Staff are freindly helpful and make you feel welcome. A nice experience and would recommend this Company without a doubt. Love the 365 day return policy. A benchmark for others to follow.
jack mann 29/05/2013
i really enjoyed my experience and schuh could you personally thank amber from london oxford street i thought she was so nice i would love to meet her again.
Jo Taylor 03/01/2013
Really impressed with the service I received in-store and then over the phone. Thank you!
Joanne Geraghty 05/01/2013
These shoes are so comfy and make my legs look longer, I just love them, I can wear them with almost any outfit. perrrrrfect!
Despite it being very busy I was actually approached by a member of staff and was asked if I needed help, he got another member of staff to get the shoes for my little brother, she went to the back and got the shoes in the right size and was quick. She was also very polite and helped my brother with the laces.
I didn't have to queue long either, and the blonde girl behind the till was polite and a credit to the store. Despite it being so busy I felt the staff were managing well and were excellent.
I will definitely be using again.
Paul Starey 06/01/2013
Everyone super polite & helpfull 10/10 :)
Filip Bigos 09/01/2013
During my visit I was approached by a number of assistants. When I needed help they were very helpful and suggested a number of solutions. Very attentive and very good customer service! I was very pleased with my visit and although I had not heard of Schuh before, I left with a pair of shoes. Thank you.
Olwen Shellard 23/07/2013
On the hottest day of the year so far, it was a delight to receive perfect service from the staff at your Oxford Street, London branch yesterday, 22nd July.
We spoke to 3 members of staff there, and all were so friendly & helpful. We didn't get the young man's details who spoke to us first, but Wg-nadia 445 helped our son try on the shoes, then cashier Lr 045 took over.
It was just a great experience to shop in a place where the staff go out of their way to be pleasant and welcoming. A big thank you!!!
Olwen & Ed
W Headley 02/08/2013
Great service and shoes
I really love how helpful and kind the staff is. Visited your Oxfors st. store two times while I was in London. The staff's kindness was really what made me buy a pair of creepers from your store! Definitely will visit your store again when I'll be back in the UK :)
Not often I leave a feedback but on this occassion it is a must to share. Since the moment I place my last order I was kept up to date about everything that was happening with my shoes to the point of 'delivered'. Rushing home to put my lovely shoes on and auch .... should have got one size bigger. So I read all of the emails to see what to do now and guess what I discovered I could literally take the shoes to one of the local shops and the rest will be taken care of. How impressive is that ? However I decided to take the shoes to your Oxford street in the evening hours last night and I faced another joy. I was looked after so well, no long tired faces, everyone seemed to know what to do and HOW to do it (!!!) all seems to have a good structure and organization. I was dealt with by two of your assistants who were very pleasant and happy to help, in fact all the staff were like these two. And as I just put my new shoes on and am loving them I through it would only be fair to sit down and write you my feedback to you, to give you something happy back from me. Yes my feedback is a very happy one, I will certainly be back for more. Please keep going what you do because you are good at it. Well done to you all be proud of what you do !!!
Danielle Alcaide 23/01/2013
The service would good, but the bags given to hold my purchase is not rain proof. I had to go into another store to get another bag as the rain soaked my shuch one.
laura whitaker 24/01/2013
Didn't have shoes in stock however really friendly helpful staff arranged for a free delivery order which arrived within 2 days - great service from start to end.
Wish more stores followed your example.
Adam Calverley 25/01/2013
Extremely helpful as soon as I walked in, especially sales assistant Jaymini.
Mark Rowley 25/01/2013
Superb customer service (cashier Mn-alex and assistant Xt-pierce) - had just walked out very disatisfied with attitude of staff in 'Office' and the staff in Schuh were the total opposite. Very friendly, professional and couldn't have been more helpful.
James Dismore 27/01/2013
Just wanted to let you know how impressed I was not only with the selection of shoes you had at your Oxford Street branch but the great level of customer service we received. All the staff were very friendly and helpful from the moment we entered the stored to when we paid for the shoes. I was very impressed. It's not often you receive such a warm, friendly and helpful level of service, especially down Oxford Street!! Thanks :)
All the staff were polite and attentive without being pushy or rude.
Liz Dray 01/02/2013
Robyn was absolutly brilliant. I had reserved one pair of shoes but they weren't quite what I wanted. She checked the stock and found them in a different colour. Really helpful. Thank you!
First time shopping on Oxford street, wasn't really expect to have a good selection of trainers for me as I'm size 13 but there was a good selection at the store there was a a nice girl greeting customers and even though I had my music on full blast could see she was pointing me in the right direction went down to be greeted again by a floor manager and was expecting the service I got for London it was personalised as I tell him my predicament after chosing the trainers passed on to dannielle who was fantastic and impressed with her customer service and Kevin finished the transaction and for Oxford street having that great level of service was remarkable considering some of the stores you have I had a great customer experience thank you.
Very nice shopping :) Thank you very much your staff crew is amazing! ?
Simone Williamson 01/02/2013
I cannot remember the date or my order number, but there is a sales advisor by the name of Emma (dark hair) who is an absolute asset to your company. She went that extra mile to ensure we got the goods we needed, this included, a search of the stock room as we were missing 1 foot of the desired shoe and reserving at another store. Although very busy at the time she was polite, very helpful and professional. I believe she deserves recognition, having worked in customer service myself I can safely say she is a star!
Charlotte was eager (but not pushy), friendly, helpful, polite and charming. She made helpful suggestions and recommendations and there is nothing I can suggest to improve her customer service.
Every visit to Schuh is the same, I have always been suprised at the high level of customer service from everyone compared to other Oxford Street shops.
If I could vote for store of the year anywhere, you would get my vote.
Dorottya Hudacsek 20/06/2013
The best staff, well done! It was my pleasure to shop there. Extra thank and a big WOW for Shani!
Yasmine and Amber were both great- so friendly and efficient, despite the store being manicly busy.
Dafydd Woods 29/06/2013
Absolutely fantastic service. Greeted at the door, helped immediately, got to try a couple of pairs before purchasing, wasn't pressured to upsell or buy accessories, bought my shoes and was thanked on the way out. Fantastic.
eileen monks 27/06/2013
All the guys were really helpful and friendly. They were cheerful and still smiling even though it was late in the evening. I will definately return again.
Petra Roelands 10/10/2013
Very nice store, with a great collection of shoes. Wish we had some in The Netherlands. It was very busy, but I was helped reasonble quick. I would like to see more mirrors in the store. But I would like to come back next time I visit london.
Louise Hatch 07/10/2013
Hi - I bought a fabulous pair of Blowfish boots today from your Oxford Street store. The service was fantastic - I was looked after by Nik (his first shift apparently!) - he made the shopping experience fun, productive and relaxed. The staff team there have got the balance right. I shall return! Many thanks Louise
Filip Bigos 10/10/2013
Looking at trainers I was approached right away. Got personalised advise and the assistant was not only helpful, but her own experience with Converse shoes was great and made me make a good decision. When trying them on, once again, amazing service from her college, and although the shoe I tried on had a small stain on it, I got a discount (last pair) and left as a very happy customer. This was the second time I shopped at that store on Oxford street, and I am definitely going back there for my next pair. Great experience from my first visit as well.
I would like say big thank you for assistant no. 140 (Karen) in the Schuh shop in Oxford Circus. I was a bit frustrated of not able to find the shoes that i wanted and Karen helped me from the moment I walked into the shop. She was really helpful and nice and I appreciate her respectful attitude.
I am grateful for the approach that left a smile on my face for the rest of the night and nice pair of shoes I am wearing now! They are soooo comfortable!
Thanks again to Karen and I will pop in the next time I need a pair!
Sorted out by a nice girl with a load of piercings. She even sympathised with having my phone stolen over the weekend.
Paul Griffiths 12/09/2013
Just wanted to say that during two visits last week (buying shoes for a holiday) I found your staff really helpful and friendly. I hate shopping but these were pleasant experiences
I have been served by Will in store at Oxford street today and I would like to say, that I have received the best service. He provided great customer servie throughout the entire process.
Amy Martin 13/09/2013
I had per ordered some blowfish boots before arriving at the store. The website was very easy to use and I loved the fact I could check what I needed before arriving especially as time was short on the day. Even though the staff were very busy they were extremely helpful and friendly. A special mention to Will who was managing the shopfloor, friendly, welcoming and helpful. Thank you for making a shopping experience a very happy one.
Sayid Ali 20/09/2013
It gives me great pleasure to give feedback regarding the outstanding customer service I have experienced at the hands of the exceptional team (Robemay, Kaycee) led by Will at Oxford Street Schuh.
Thank you for the warm/friendly experience.
Victoria Pound 21/09/2013
Easy to reserve item on the website. Picked up & tried on in store, all the staff there were very friendly and helpful. Store busy but didn't have to wait very long. Well done guys, I haven't shopped in Schuh for ages but will be back.
Gwyneth Smiles 07/02/2013
Evening of Friday 1st February 2013 Absolutely fantastic experience, all staff were very helpful, the first member of staff I met was I think the Manager, she was extremley helpful, I was looking for some shoes to match a "mother of the Bride outfit" and she explained the returns policy (which in it's self is amazing). She kept the shoes behind the till whilst I went to a cashpoint, on return a further member of staff served me with a very pleasant attitude.
Unfortunately I did have to return the shoes the following day as they didn't match my outfit and again I was treated extremely well.
Having had a poor customer service experience in a previous shop it was refreshing to be served by lovely friendly and helpful staff,full credit to them. I will be shopping in your store again and have passed on the positive experience. Well done!
Maria Olesen 04/02/2013
I've been shopping in your store twice now and I am impressed by your service, it's absolutely the best and you have the sweetest crew ass well, no doubt.. I'll be back!
Tim Dowie 08/02/2013
I recently was in your oxford st store on the hunt for some shoes, and I just wanted to inform you that somebody has done an amazing job hiring your customer service staff.
I love shopping, and it's extremely rare that I have such a fun and friendly experience! I really wanted to make particular mention of Will, Shakara and Toni, who made me feel so welcomed and looked after. I don't remember ever being so fussed over coupled with such a high quality level of professional service.
I just wanted to say a BIG thank you to whoever is responsible for finding these people. They honestly made my day!
Thanks very much for a delightful shopping experience, I WILL be back for more :)
- Tim Dowie
I can honestly say the customer service in the store on Oxford street is amazing probably the best customer service in the high street! Every single person in the store acknowledged me and was very polite and helpful,
10 outta 10 I left with a smile on my face :)
We did not have to wait long at all for someone to come over and help us! Kayleigh came over to help us immediately and she was so helpful with helping me choose the right shoe size! She was so friendly and absolutely lovely and made us feel such at ease! Kayleigh was so easy to talk to and we had a great conversation. I don't think I've ever been served by a friendlier or nicer person!
MARLENE DIXON 04/09/2013
Arrived at the store on another day was nicely greeted by Ben the assistant who attended too me was ok but left me waiting a long time and did not return back too me as I was in my lunch time I did not have the time to wait around . I approached Ben he was very apologetic towards me and stated I could not wait any longer. Anyway I decided too give it another go. Greeted by Ben again Hannah was extremely helpful with her knowledge followed by Shanice the cashier was very polite and helpful all three names mentioned are very polite which changed my mind about the previous experience I had and thanked them for their wonderful service
jonathan glover 07/09/2013
Very helpful assistant (danielle) who had also had experience with orthotic insole so gave the confidence to make the purchase. Shoes still going strong! Sorry it has taken so long to leave the feedback.
lorraine ward 10/09/2013
Fabulous service in store,very helpful,had to order shoes to be delivered in size 3 as none in store. Paid in full on Saturday,arrived at my home in Stafford on Tuesday,excellent service.:)
lorraine ward 10/09/2013
Fabulous service in store,very helpful,had to order shoes to be delivered in size 3 as none in store. Paid in full on Saturday,arrived at my home in Stafford on Tuesday,excellent service.:)
I just wanted to write to say that I had a very good experience in your store. There was one guy in particular who was very helpful. I asked for two shoes in different sizes and a different colours, and he did all he could to help - running out the back to check again for the shoe he couldn't find the first time, and then going out again to get it in a different colour for me! The store was very busy but I felt like a valued customer - I only went in with the intention of maybe buying one pair of shoes but ended up buying two!! Thank you!
Just wanted to say how impressed I am with your Oxford Street store. Such a busy shop but all 3 members of staff who helped me were great. Excellent customer service.
The customer service and the staff were very polite and helpful. Something you hardly find around Oxford Street.
trine johansen 12/08/2013
Very good, helpfull and friendly service from two different employes.
Michael Tran 11/08/2013
Very good service. The person at tills was excellent, I even came back to her to process a 2nd transaction with fabric cleaning products for my shoes as she seemed to know a lot of product knowledge about keeping white vans clean.
However, there was another different colleague on the shop floor that seemed very flat and depressed when she asked how I was doing.
Excellent customer service!!
Simon Monger 17/03/2013
Friendly, helpful service. Infinitely patient while I faffed about over whether the shoes I'd seen were the same ones I'd seen in another Schuh store. When I came to pay, the service assistant there was equally helpful. Schuh customer service always seem genuine - I had the same experience in the Birmingham store - and it's a pleasure to shop there. Will definitely be back.
Just wanted to thank you for excellent customer service!!! (especially the girl with the piercings on her face, forgot her name :) )
Ivan Greaves 22/03/2013
Shoe shop service how it should be. Excellent people doing an excellent job. Everyone :-D
Lisa Gamble 24/03/2013
Excellent service received! We were welcomed by a person the moment we walked down the stairs, we were then acknowledged by Will who politely advised us if we needed any help to let him know.. After looking around my husband & I asked Will his opinion on what was selling well, he was very helpful & made us feel very welcome & important. Once decided on what to try on Liu brought out the footwear & immediately built a rapport with us engaging in conversation & showing a genuine interest in us, Will also popped back to see how we were getting on & demonstrated how to use a cream that would keep one of the shoes we were interested in looking good. Usually my husband & I would be keen to shop around first & compare prices & styles but the service received exceeded my expectations & we purchased 2 pairs there & then. Although we were only visiting for the weekend from Nottingham I would definitely recommend this store & those members of staff to friends & family as they went that extra mile to ensure we left happy! Thank you
Hong Tran 27/03/2013
Start from entering the store - acknowledged with a warm greeting and a nice smile from the pretty lady standing at frong. As i walked around the store,looking for some comfortable black flat shoes for work, i found the shoe brand - Blowfish that i always go for and also wanted to try on a pair of shoes to try on from the brand "Rocketdog". I looked for an available staff to get size 4's and found Bola. She was very friendly, and went to search for my size 4's. She came back and thanked me for waiting. She was very attentive and asked a few questions showing interest in my needs. I told Bola i was looking for comfortable shoes for work and said she highly recommended Blowfish and Rocketdog for comfortability. I could tell she knows the type of brands in the store as i regularly buy Blowfish shoes for the comfortability feature. Bola regularly checked if everything was okay for me such as if shoes fitted well. As these shoes were comfortable to wear I decided to buy the shoes and Bola clearly explained the one year return policy and then took me to the pay desk where i had a nice handover and was served straight away by Marcus, again greeted with a warm smile and asked if i found what i was looking for today. Again attentive to my needs, and very friendly. Overall a excellent experience from this store, and it is always a pleasure to go and buy my shoes there without any complaints. But today's experience was so far one of the best i have experienced from Schuh by the two named above staff and they deserve praises once in awhile for their hard work!
Hattie Cain 11/07/2013
Had to wait nearly 10 minutes for a shoe. No acknowledgement of wait time. Had to ask where it was. Cashier was very friendly and welcoming and explained about refund policy and about different styles of converse. The other assistant could have learnt from the cashier.
Simon Webster 13/07/2013
Brilliant customer service from staff who were smiley, friendly, quick, helpful, polite and generally made it a rewarding experience to shop at Schuh. Honestly!
Kai Engel 15/07/2013
I reserved my order by calling in store, turned up about 1 hour after reserving, tried them on, paid and left. Alll in all a very quick and efficient system with customer service very good from trying the shoes on to paying. Will definitely be using Schuh again.
I just visited your store in Oxford street today (after I finished my shift at work, near green park). The store was packed but 4 sales assistants asked if I needed any help (all 4 of them smiling despite being rushed off their feet). An assistant called Nathan (assistant number 568/assistant name Sw-nathan) helped me and offered to get me the two shoes I wanted to try on (bringing me an alternative color for one of the shoes because my desired brown was not in stock. He explained the free delivery service and printed me a ticket with a reference number relating to the shoe that was not in store. I did not pay for the shoes at the desk as I wanted to think about buying them, but on the train home I decided I wanted them. I still had the ticket Nathan gave me and entered the model name online and found them right away in my size and color and ordered them just now. Nathan was really accommodating and helpful. I sell shoes also, for Prada and it is really lovely to see that in high street stores (that may not be classified as 'luxury brands') the customer service was still very good. Thanks Nathan, and Schuh.
Andrea demetri 13/07/2013
Went in store today to purchase my Simpson converse and must say the service was excellent. It was very busy but the staff we very sorry to all customers waiting a long time. As I was waited for my converse I was updated all the time how long it would be and could understand why it took longer but appreciated the staff updates. In all I had excellent customer service one manager I think dave was his name was great in talking to about products and future lines very helpful indeed.
Pauline Clark 16/07/2013
Great service in store and received shoes within 2 days
Claire Hayes 15/07/2013
We went to what was an extremely busy store on Saturday. Despite the crowds and demands on the staff the service was very good. We were looked after by Shequel who was not only helpful and friendly, she was very informative and efficient. We did give her positive feedback there and then and this was followed up by her manager thanking us for the feedback. Excellent customer service and it is reassuring that despite the pressure they were clearly under this was not effected. Thank you.
Steven Dryden 17/07/2013
The assistant helping me (Nsgf-hassan) was so helpful. I don't think he could have done more. In a packed, super busy store he was calm, apologetic when having to leave and get other stock for me to try (even though he didn't need to be). When the item I wanted wasn't in stock he made the ordering process super simple. I received my order within 48 hours. VERY happy. It's been a while since I’ve visited a Schuh store, i was always a fan. I'd definitely face Oxford Street again to visit Schuh again as a result of this experience.
Joanna Lumb 18/07/2013
The store was very busy but the staff were very friendly and keen to help. I was served by Nikita who I feel deserves a special mention. She was polite, friendly and smiley and apologised for the wait. She was very helpful and sorted everything out for me which was great. She is an excellent employee.
Also, I would like to say that the online reservation system works really well. I really wanted a specific pair of shoes, but the website was out of stock for my size. However, I was able to check stock levels at local stores and reserve the last pair ensuring I got the shoes I wanted.
Thank you very much, I will definitely shop at Schuh again.
tina gerard 19/07/2013
really quick delivery and excellent communication. would recommend any time!
Sushane Nair 24/10/2013
Staff we were very friendly and helpful. I tried to use my student discount but only had a newly-expired NUS card, however the employee at the till was helpful enough to let me verify my student status via my other student cards.
Harry Cornell 30/10/2013
Samira was incredibly friendly and helpful. Very easy to talk to and made the experience enjoyable in such a busy location!
Sarah John 25/10/2013
The lady who served me was brilliant (Daisy I think her name was). The store was so busy but nothing was too much trouble as she tried to track down the second shoe for me to try on. When she couldn't she arranged for the pair of vans to be delivered free of charge. They arrived the next day. I work in Customer Service so am not easily impressed but the service I experienced was amazing. thank you. I love my vans and would recommend you to everyone!!
beverley chappell 30/10/2013
I came to your oxford street store and brought 2 pairs of shoes with my husband and daughter. the service we received from Menani and Nik was first class. We felt welcome and they couldn't do enough for us. we left the store with everything we wanted. Thankyou to both of you your service was very appreciated.
Joachim Garmer 30/10/2013
I bought a pair of New Balance trainers yesterday. I have to say I was amazed at the excellent service in the store. All staff were so friendly and helpful. It was a long time ago I had an experience like that. I felt taken care of. When I came back to buy the shoes I tried earlier there was a slight ,misunderstanding and then I was given a 20% discount to compensate for a 5 min wait. Bg thank you - I was very impressed.
Goran Sundstrom 31/10/2013
The stuff was competent, service minded and helpfull
Nadine P 03/11/2013
First time in Schuh, not quite sure why. All I can say is that the staff were so personable, helpful and nice that I can't wait to go back and buy some more footwear!
I took forever deciding which converse to buy and I didn't feel rushed. Marcus recommended some good sneaker cleaner to me which I thought was very helpful. And everyone made sure I knew about the 365 day return policy.
If only all shops new how to give good customer service like this!
Angie bristow 03/11/2013
I would like to let you know how well your Deputy Manager Dave dealt with an awkward customer on Friday 1st November in your Oxford Street store. The customer was saying they was pleased with the amount and the choice of stock available to see but did not like the ambience of the store, that the music was too loud and that there was no carpet in the store! She was also querying the returns policy and saying he was not correct in what he was saying and by law she was right! During the whole time with this customer Dave was polite, friendly, helpful and treated her with respect? I felt she was being unreasonable and had no need to complain about any aspect of her visit to the store. While purchasing my boots I felt I was given a very good service by Dave, the lady who brought me my boots and the man behind the till. I hope someone can acknowledge the fact that Dave was very patient with this lady and is a credit to your sales/management team. Thank you. Angie Bristow.
The assistant and cashier were so helpful and so friendly. Nothing was a problem for them to sort out and they were very cheerful. Despite the store being busy on the day I was in there, they both took their time to see to me and provided exceptional service.
Will most definitely be going to this store again.
hello i would just like to say what nice friendly staff you have in your oxford street store me and my daughter was in there on monday 4th November just after 6pm, she brought a pair of winter boots and my daughter was served by a young pretty girl at the tills. Me and my daughter was having a convo about the new soft timberlands with the white sole & the cashier joined in our conversation that was absolutely fine. a transaction done with a smile
Then i had to go into the store again today to collect my online order i went over to the till & the same girl was there, (she did remember me)i said why i was in there and i think she could not leave the till so she called someone over to go and collect my order. A friendly nathan came over straight after he was with a customer to attend to me. (service with a smile). I did not get her name i know i said a pretty girl but you do have a few in there i can see, but we did have a convo and i know she studies teaching assistant i think and she was finishing at 7.30
Peter Whitehead 18/10/2013
I recently walked into your oxford circus store to buy one pair of shoes, and came out with 3 pairs! I have to say how clean the store was and what a great selection of shoes and boots you had on display.
But I have to say that above all I've never come across such wonderful and helpful staff in all my time shopping.
I feel I need to bring to your attention the following four people that helped me. Hayleigh, Hannah, Rochelle and Will were all so fantastic and you should do everything in your power to keep such staff. Staff like this are pure gold! They all worked well together, and did everything with a smile even when I was one of the last people in the store before closing. These four people went above and beyond to ensure I was well informed about your products, even using your fantastic screen for looking them up! They made sure I enjoyed every minute of being in their store.
I will be sure to return, and strongly recommend your Oxford Circus store for its service and products to the thousands of guests who walk through the Langham London Hotel door. I am a Doorman there, so you could not have picked a better customer to impress.
Thank You To Everyone For Such A Fantastic Shopping Experience!
The assistant was amazingly helpful and polite, despite me keeping one headphone in and often mishearing what she had to say about the black Vans. Definitely going to go back to the exact store, hopefully all the assistants are like 'G-wg-amber'.
Rhiannon Stracey 23/10/2013
Nik in particular was very friendly, chatty and understanding. Great customer service and I'm very happy with the service and product!!
Elizabeth Saunders 30/10/2013
Both the shop floor assistant and the assistant taking payment at the till were very helpful despite the shop being busy. In addition they were polite and friendly and were a good example of how customer service should be delivered.
Jim P 28/05/2013
First time experience at Schuh - and what a pleasurable one! Super friendly and attentive staff, shoes I was trying on arrived really fast, and then smiling faces and friendly staff at the checkout. As Arnie would say (in a thick Austrian accent) 'I'll be back'... :)
Francis Flores 05/06/2013
My name is Francis. I was very upset that the shoes that I want to exchange for a smaller size doesnt have a size from the store where I bought them. Instead they reserved me in Oxford. I thought its in Oxford street in london. and then I came there just to find out I came at a wrong store. I was very happy because the person who assisted me was able to give me the best customer service I've ever experienced!! Because she exchanged my one pair of shoes but the 3 pairs were left behind because they dont have sizes. and She offred me that she can send them in my house and I said I'll be going to philippines tomorrow, and she just did an amazing job by reserving the other shoes in stratford and gave me the instructions on how to get there. I dont know if I will still be able to come back here in England but this last and exhausting day of mine was worth it. Because of DA-DANIELLE. She should have a raise!! I will not spend a minute of my time writting this if she did not touched my heart!! Thanks and all the best I hope you can send this to her. Or let her know how appreciative Iam for what she have done :) -Francis Flores
Campbell Fry 02/06/2013
I'm not a fan of shoe shopping, though my experience yesterday at London Oxford St Schuh store was made as pleasant as possible by Megan, who served me in a very friendly, patient and professional manner.
I was extremely impressed with how at ease she made me feel. I tried a fair amount of shoes on and Megan was very patient and made me feel welcome the whole time I was in the store.
I would definitely recommend Schuh Oxford St London, based on my experience yesterday.
Neil Loftus 03/06/2013
Excellent service. Very quick, efficient and friendly. Also a great bargain my first pair of Vanns and 20% off!!!
Tina Andreassen 09/06/2013
Fantastic service and very welcoming and pleasant staff!!
jen spears 03/01/2014
My husband and I visited your store this evening, and found all the staff we encountered very friendly, helpful and cheerful. When you do not always get good customer service it makes a difference when this happens. We were helped by Rochelle and Anastasia(192) and at the till Nicole was also friendly.
Sally Sibbet 04/06/2013
I bought a new pair of white superga platforms and the service from Amal and her colleague (who was wearing black supergas) was AWESOME! Best shopping experience ever! They were both so friendly and helpful. I will be back as soon as you get the black ones back in stock! xxxxx
Peter Dean 06/06/2013
Great service. Helpful and courteous
Rachel Eales 08/06/2013
The service I have received in your stores has always been fantastic. You offer a lovely service without being pushy. Your service is second to none. I was served in your Oxford Street Store by Declan and he is a real credit to your organisation.
A great experience. My shoes are lovely, a quality product for a reasonable price. About the service: even on Good Friday, in a very busy moment I felt at home, I've been helped by Mary and Annie and as skeptical costumer as I am I was surprise how they both were full of energy, totally focus on me making me feel confortable and welcome. Big up for Mary, Annie, Schuh and my new shoes of course!
Excellent service all around. This is the second time I have bought shoes at this store and both times the service was great. This is quickly becoming my 'go to' store for shoes.
Jo Shock 31/03/2013
I expected the shop to be packed on Good Friday and for staff to be rushed off their feet and too busy to help. It was packed, but all the staff were incredibly friendly and helpful and seemed genuinely happy to be there and help. I was impressed by how cheery everyone was on such a busy day.
George S 09/04/2013
Absolutely brilliant staff and process for ordering shoes not in stock - easily the best and easiest way to get footware!
Eoin O'Flanagan 08/04/2013
Talia was exceptionally helpful in helping me choose some boots. The rest of the staff were also very friendly and polite.
I went to Oxford street Schuh and I must say all the staff were well mannered and showed good customer service skills.
N Clark 10/04/2013
I would like to thank Anouja (I am not sure of the spelling) for the professional service she gave when I visited the Oxford Street store. I was impressed as this is a busy shop and she still made sure she was attentive and helpful. Thank you.
Ian Gibson 15/08/2013
Best customer service I've come across in years, even compared with very high end shops. Busy store,lots of customers, but staff who were helpful, cheerful, responsive, and keeping up with a whole range of customers,some shopping in different languages.
k broadhurst 19/08/2013
The Sales Assistant/Manager? was extremely patient and very helpful in giving advice about our purchase(s). He was extremely knowledgeable about the brand and had a genuine interest in it. We did not feel pressurised in to a sale and welcomed his personable approach and attitude - very professional, well done!
In an era where many high street stores forget the very basics of great customer service, I would like to thank Paige (assistant) and Yasmien (cashier) for creating a great end to end customer experience.
Keep that energy and enthusiasm up, and I'm certain they will go far in their careers whatever path they choose in life.
Matt James 20/08/2013
Very helpful staff, including Hannah at the till who advised me on what shoe protector to use.
Rob Jarvis 23/08/2013
I rarely comment on feedback sites, but the service I received today from both Kevin and Kacey in your Oxford Street store was of such a high standard that I felt I must. Thank you to them both.
ingrid chen 13/04/2013
I went to the 200 Oxford St store in the school holidays to buy my 9 yr old some trainers. I was very impressed that despite the store being full of customers, I was offered help as soon as we entered, by way of directing me to the right part of the store,andthen within a very few minutes, to get the shoes we wanted to try on. We were able to buy something suitable within 15-20 minutes, including trying a few alternatives. I do miss the trained staff who measure your child'sfeet and give advice on fitting, but otherwise this was a pleasant transaction.
During a short visit in London I was out to get Converse shoes for my friend. Schuh was the third shop I tried, as noone had a size 38, only 37,5 or 39. Even though I had snuck in after closing time, Luke was nothing but nice and gave me good service in the store. And then Amal really saved the day at the register, by explaining to me how the UK to European conversions aren't exactly right, so after I paid for the 6 she gave me a 5. In short: THANKS!
Robbie Derrick 19/04/2013
Friendly staff all round, but Kacey, who served me, was an absolute beaut! Really friendly and knowledgable - what I expected to be a painful hour turned out being quite enjoyable.
Good job guys :)
Philip Hansell 19/04/2013
An incredibly nice visit where the staff is incredible.
Kassim you are cool and it was incredibly nice to talk to you.
The rest of you should also have a big thank you. What if the staff had been equally helpful in Sweden.
A visit that makes you want to go back, so we'll see you next time I'm in London.
Have a nice day
/ / Philip
Mark Linford 20/04/2013
Staff were incredibly helpful and friendly - I think I was asked 6 times whether I needed any help (!) - excellent service and great selection of shoes overall.
Steven Payne 02/05/2013
Visited your store today and i must say all the staff are excellent
Very informative,Friendly and helpful
Served by a young lady called Megan she was excellent.
All i can say is a lot of retailers could learn from you.
I will visit again and again excellent keep up the good work.
Hannah Brinkley 01/05/2013
Lovely and helpful staff members and quick service
Francesca Russo 04/05/2013
I would just like to say the service I received in the store from Luke and Mike, was superb. They were both extremely helpful, fast and constantly provided a service with a smile. I just feel it is important to provide credit where its due, as people are quick to complain, but not to give positive feedback.
Simon McPherson 05/05/2013
Great salesman in Rizwan at your Oxford st store. He was very knowledgaeable and sold more than just the shoe. Cool dude all round, so much so I mentioned it to the store manager and now have placed feedback, something which I seldom do. Well done Rizwan.
Rosie Cope 05/05/2013
Very good service - store was very busy and crowded so would benefit from being larger.
Tosin and Cindy 05/05/2013
Nathan served and helped cindy and I with amazing attitude and great customer service skills. We were treated with respect and he was very polite.we are very happy with his service.
Alastair Greig 08/05/2013
Excellent service all round.
Walked in to the Oxford street store, to get some new shoes for sis, but she also bought some Tom's for her little son, and the member staff who helped us was really helpful and friendly :) (unfortunately didn't get him name, he had tattooes and some piercings) so if you could just say thanks to him for making our shopping experience great :) that would be good
ELAINE SEARS 27/03/2013
Very helpful assistants. Nothing was too much trouble. Gave very helpful advice during the purchase. Very friendly, chatty, happy. Cannot fault the experience. Shame other stores cannot have the same attitude.
Chelsea Goodall 02/04/2013
Fantastic ! Staff were soo helpful ! Everyone made sure we were okay, and if we needed anything ! Would definatley come back again ! Thanks
I just wanted to give praise to Ciara, who served me on Friday 29th March- she was very friendly and helpful, and stayed with me while I tried several pairs of shoes on, even though it was very busy. Thank you
Very good professional service. First choice wasn't available but told which stores had shoes in stock. Didn't feel pressured and staff were very helpful. Will definitely go back in future.
Charlie Street 25/08/2013
Fantastic, friendly staff and brilliant service
Every time I shop at Schuh I cannot tell you the amazing service I received each time I visit the store. I would like to thank the staff the Oxford street store branch in London. Every single one of them were amazing from the moment I walked into the store, especially Kai who served us at till point, she was so informative and so helpful. There was also another member of staff, a lady with green hair and green eyebrows (sorry I didn't catch her name) who was just as helpful. She was so quick on the shop floor and offered me help right away. Both were very well mannered. Keep up this service, I will definitely come back again!
Will helped me out with a couple pairs of Sperrys. Such a friendly, chatty, and extremely helpful guy.
The cashier, Kacey, was awesome too!
As always, a great service from Schuh.
Nancy Baldwin 31/08/2013
Shana, who helped us with finding a pair of shoes this weekend was absolutely fantastic, despite our making her go back and forth to the stock room. She was incredibly helpful, and made the usually painful experience of shoe shopping go quickly and smoothly. Many thanks!
Lauren Shirley 19/02/2013
very crowded, but all staff were friendly and swift. especially Tamina.
Craig Baldwin 23/02/2013
Great service from Tim and Dave, also from My-Charly who was very engaging and apologised for me waiting (which wasn't long at all) she was awesome. Be great if you did a wider range of Dr Martens. You could teach a thing or two to other retailers about customer service. Great work, I will revisit. Thanks!
James Dinnis 24/02/2013
Charlotte was very helpfull,patient and knowledgeable
Great Customer service, lovely staff.
Katherine Missen 28/02/2013
We were served in store yesterday by Tye and Jenni - both were amazingly helpful & made for a very pleasant shopping experience!
Anjuli Roesler 27/02/2013
Awesome shoes I have never seen before and perfect customer service! Special thanks to Kevin - he even gave us other touristical information and was super funny!
I was really impressed with the customer service at the branch in Oxford Street (branch 47 on the receipt).
Everyone was so friendly and helpful. You had the size I wanted which the Nike Store itself did not. Tobi served me and was very polite.
Alexa Jorgensen 01/03/2013
I came into your Oxford Street branch a few weeks ago to buy some new shoes. It was a bit daunting as the shop was so busy. I browsed and found the most amazing pair of DC's which were on sale. (Lucky Me!) I picked up the shoe and said to my boyfriend 'hmm... I wonder if they'll have my size?' Just as I said that a gentleman came to me and asked if he could check for my size, you had it! Fantastic! He kindly asked me to take a seat and said Emily would be over shortly. Emily was over quickly and used my name as reference. She was a great help and changed the laces for me how i wanted them. All in all, I had an awesome experience buying my new beautiful shoes and will most definitely be returning to your shops to buy shoes in the future. Thank you to the amazing members of the team at the Oxford Street branch. Hopefully I will be back soon :)
Lucy Wood 05/12/2012
I didn't catch the ladies name who served me but she was so helpful and polite that she managed to get my exchange sorted with no fuss and barely any wait.
Please pass on my thanks, its so nice to get real customer service and I'll definitely be back again!
winston campbell 09/12/2012
Staff were very helpful & did'nt take long. Will be back at some stage have also told friends.
Sumayya Patel 18/12/2012
the shoes I wanted to try on and possibly buy were not available. Staff on shop floor and at the till were helpful in providing me details of the shoe (a receipt) and of my options for ordering and return, if required.
I would have preferred a little bit more knowledge about the supplier, availability of half sizes, whether or not the shoes would stretch on wearing, and obviously that the shoes were there for me to try and decide on the day! Other than that it was a good visit.
Sumayya Patel 18/12/2012
Staff member was attentive and helpful, kept me informed throughout my choices of stock and my options both for ordering in the size i needed and the returns policy. Found him very helpful, cashier was friendly and chatty too - much more pleasant than many other shoe stores.
Never provided feedback on anything before but the service from Kevin in the Oxford Street branch this afternoon was first class and he deserves a mention for that. He was quick, friendly and had the right amount of chat you want whilst being served. Cheers Kevin.
John Press 20/09/2013
Had exactly what I was after and received terrific helpful service from Hannah who was chatty and enthusiastic. A Great experience!
Staff were really helpful and attentive. Lee (or maybe Li sorry about the spelling!) who served me was very helpful and good to chat to. If I owned a company I'd hire her in a second. Her manager that day was helpful too. I was choosing shoes for a while but unlike being in lots of other shops the men's shoe section was chilled out and I felt comfortable spending time there. To sum up, smooth operation, lovely staff.
I tried on numerous pairs of shoes in your Oxford Street store and was extremely well attended by Declan. I asked him several times to go and find further shoes and he did so willingly. Although an excellent young assistant. In these days when service can be offhand or even surly it was refreshing and pleasing. His Manager M-leo was also very courteous and helpful.
Although these two made for an excellent shopping experience. I bought two pairs of Red or Dead shoes and will certainly return to the same shop.
Rita Ruparelia 26/09/2013
I went into the Oxford Street store on Wednesday 25th September 2013 at around 8:40pm. Coming close to closing time, I expected to be pushed out the door and staff to be grumpy but I was so wrong! The staff were smiley and inviting. I have to say I was really impressed with the customer service from Tommy- I found him to be professional, friendly and very helpful. I'm not one to normally provide feedback but on this occasion I absolutely feel that he deserves recognition.
Sara Ann 28/09/2013
Excellent service- the guy was so helpful helping me choice my new trainers. Perfect balance of being helpful and letting me have my own space. I don't usually leave feedback as forget- but yesterday I was really impressed with service and it made buying my shoes a special treat!
Jenny Nightingale 29/09/2013
I had to wait quite a long time in the queue...it was lunchtime and at first only one person was serving. Eventually a second person came out and served me. She was very friendly and helpful, which made up for the wait.
Great service, friendly staff and cute girl on the till.
Kassim (cashier) & Elliot (Assistant) - Both were very polite and extremely helpful. They maintained an interesting conversation and informed me about the returns policy as well as the student discount.
Very happy after my shopping experience at your Oxford Circus store. Extremely helpful staff, in particular Nicole and Laura, and a man who I think was your store manager. I haven't shopped in Schuh for a while, but will definitely make it my go to shoe shop following this experience. Thanks to all!
steve wyatt 05/10/2013
Will was exceptionally helpful in replacing a pair of shoes which had a minor manufacturing fault, even though I'd thrown away the receipt.
Impeccable customer service from him, thank you.
I am sure that I am much older than your target market but I have to say that on the few occasions I have made a purchase from Oxford Circus or White City stores the service has been exceptional.
I ordered a pair of shoes from the Oxford Cirus store last night ( 2nd Oct ) as my colour was out of stock and now less than 24 hours later they are in store awaiting my collection.
I ordered an instock book from a well know stationery chain 10 days ago and it has still not arrived.
In my experience your service and staff are exceptional. Well done.
Rionn Mckoy-Price 01/07/2013
All staff were very friendly,helpful and gave great input towards the product that i brought definitively recommend this store, will definitively be repeating custom to this schuh store again.
Barbara Coudray 28/06/2013
Excellent service. Delivered within 48 hours.
Rachel Grant-Waters 02/07/2013
Just wanted to say how brilliant the service and delivery was from your Oxford Street store.
Both the Assistant, Rochelle and the Cashier, Danielle were really helpful and friendly despite it being busy in the store that day.
I love my new Converse!!
Chris Davison 04/07/2013
Excellent customer service when I came to the Oxford Street store to buy new trainers this afternoon. The assistant was very friendly when I was trying on the shoes. He noticed I was wearing a Glastonbury Festival wristband and we had a good conversation about the bands who played, which made me feel welcome. Then the gentleman at the counter was also very friendly, and asked what time I was finishing work, and what my plans were for the weekend, which again made me feel welcome in the shop.
All in all a very pleasant visit.
Claire Brown 05/07/2013
All the staff encountered were happy, friendly and efficient. Assistant who fetched the shoes was extremely helpful as was the cashier. All staff obviously well trained.
Claire Brown 05/07/2013
All the staff encountered were happy, friendly and efficient. Assistant who fetched the shoes was extremely helpful as was the cashier. All staff obviously well trained.
Dickie Glassberg 04/07/2013
OUTSTANDING in all conceivable respects: from the charmingly warm and friendly efficiency of the youthful staff on the shop floor to the obvious care and consideration given to each order, the service sector glows with pride because of this company's efforts.
Not one member of staff is flagging or below par and the smooth running of the store deserves credit in itself.
Good manners, courtesy, good communication skills and dedication to customer satisfaction are clearly paramount to the company and these are conspicuous in the ways customers of all ages are treated regardless of what one is buying or considering, age or gender.
A singularly impressive store with multiply impressive qualities that are streets ahead of the competition and should be regarded as role models for others in the industry.
Of especial note, the vivacious and energetic, effervescent beauty of AMAL in the Oxford Street store deserves commending and suitable recognition, perhaps even a remunerative pat on the back, too, for exuding all of the skills mentioned above and doing so effortlessly.
Writer & Journalist
Claire Brown 05/07/2013
All the staff encountered were happy, friendly and efficient. Assistant who fetched the shoes was extremely helpful as was the cashier. All staff obviously well trained.
Ann Topliss 07/07/2013
When i entered the store it was so packed i was worried we would never get served. How wrong was I ..... we looked around for a while and found something we liked my daughter was approached by a guy who served us and while we were waiting we were approached by two other assistants so excellent service was had on the 1st floor, we then went down stairs to find my son we found what he liked and we served by a lovely girl who gave us great product knowledge and was chatty and helpful, we waited for the shoes to come out and spotted another pair this was no problem as my shoes were left by the till so we could try some more, we were served by yet another assistant who was really chatty friendly asking us about our day and what we were up to, When we went to pay the cashier was very efficient and gave us a product care card explained the refund policy I wish i had taken there names so they could get R&R for this. I will definatey be shopping in schuh again and recommending it to friends.
Tom Hayes 09/07/2013
Assisted by three people all polite, helpful and attentive. Despite being extremely busy they provided really excellent help. Thanks!
Great service from Liam.
The staff in this store are excellent: friendly, helpful, knowledgeable and fun. It's a v refreshing approach vs competitor stores where you are barely acknowledged with a grunt let alone a smile.
Millie Drenon 01/03/2013
Excellent customer service! I was greeted as I entered the store. I believe it was the manager who initially served me, who then passed me onto his colleague who went and got my boots to try on. Didn't have my size however they explained I could order them to my house or the store and in addition explained the returns policy, all extremely helpful. Then served at the till by a really helpful guy, apologised for the queue and asked how my day was. Overall excellent experience!
Naomi Roose 10/03/2013
Friendly and efficient staff. Store was extremely busy but the staff made every effort to deal with customers quickly without rushing them.
James Clements 13/03/2013
Served by Danielle in men's today. 13/3. Really friendly and helpful. Had to return the shoes I bought later as I found them for a lot cheaper elsewhere. Really friendly cashier., Robyn I think. I only returned the shoes because of the price but the service will make me come back next time I'm in the country.
Denise Harding 24/04/2013
To be honest the service right from the Top (Manager) to the bottom (sales Assistant) was extremely FANTASTIC!!!! We were given a discount on the last pair of black sandles as there was a scuff on both heals... then to be told i could still return them after a year, if not worn to get a full refund... How wicked is that !!!! At the till point a few mishaps but it was all good as the assistant Xt-pierce and the cashier My-Nicole were GREAT. They couldn't do enough for my daughter and me. Even on leaving the store, we were greeted by a sale assistant wishing us a save journey and thanking us.
So the services overall was Top Class. I would definately shop in that branch again and definately recommend that branch to all my friends and family... Well Done Oxford Street Branch....
Vanessa Mendes 26/04/2013
Amazing costumer service and really fast delivery. My number 1 shoe shop.
Karen McGhie 23/04/2013
Robyn the assistant and the rest of your staff demonstrated fantastic customer service on my visit today and they are a credit to your company! :-)
Priyanka Patel 27/12/2012
I went to the store on Oxford Street for the very first time and I have to say the customer service received was the best I have ever received in any store! The staff were smiling, friendly and really helpful and made my shopping experience really enjoyable. I purchased a pair of Fred Perry shoes which were fantastic and I left feeling really happy due to my new pair of shoes and the warm and friendly atmosphere in the store. Will definitely put this on my shops to visit list whenever I am on Oxford Street!
Jo Gilliver 19/12/2012
I don't know what you've been feeding staff in the Oxford St store, but it worked. They are attentive, friendly and on the ball. Best in-store service I've had in London in a long time, even when I changed my mind and brought the shoes back.
Daisy in your oxford circus store was so friendly to me today and helped me find the right pair of boots, took me a while as i am fairly indecisive but she was so paitent and found me a great pair, thank you! x
marie shaw 28/12/2012
My daughter and I received very good service. Although it was the start of the January sales, we were approached promptly, and offered help, and we requested our size. There were plenty of staff on duty, unlike in some other stores. A young man was overseeing the fetching of shoes. He delegated our request. Another member of staff then confirmed to us that he was responsible for fetching our shoes and that it was all in hand. The size came promptly. They were too small. The next size was brought promptly. We joined a queue to pay which was a little bit long. A young lady came down the line asking was anyone paying by card. We were and she took us away and "fast-tracked" us at another paypoint in the corner. She suggested that we might be entitled to a student discount and in fact we were. So she saved us £4.80. All in all, we were dealt with by three different young people, all of whom were smiley and helpful. We were very impressed! This was the Oxford Street branch. Iy says on our receipt that we were served by Kai, assistant number 576 but I don't know if that is accurate. It was a young lady with a big smile and longish hair.
Very helpful and very friendly.
I was served by Gold and then Annie at the till. the store was extremely busy but i was served within minutes, Gold was very attentive and showed no frustration at having to go back numerous times to get different sizes. Annie was very cheerful and just generally lovely.
very impressed however the store is just to cramped and crammed. staff were excellent
Phil Smith 19/05/2013
First class shopping experience. Proactive, genuinely friendly staff and moreover the choice for men is unmatchable anywhere. Thanks for exceeding my needs yet again and see you soon!
Rosie Bailey 18/05/2013
Wonderful, thoughtful, helpful, non age-ist staff. Same again - I bought one pair of shoes which had to be ordered through Oxford Street and the member of staff was extremely helpful vis a vis colours, ordering, delivery times and follow up service.
Rosie Bailey 18/05/2013
Wonderful, thoughtful, helpful, non age-ist staff.
Fantastic - every time
Mrs Layton 09/11/2013
Athigur was particularly helpful in finding just the right product for my (misshapen - osteoarthritic feet) i am very please with the supra skytop boots which should keep me secure on challenging terrain.
Lavinia was charming and efficient at the till. Thank you, i am likely to call again in due course. MA
The staff, especially my advisor Nik was very friendly. I feel very comfortable there. On my next trip to London, I´ll definitely go to Schuh.
Steve Sullivan 16/11/2013
I am 61year Old and Not your Usal Demographic.
Tom was Great. Patient. Great Product Knowledge and Spent a long Time making Sure I had a Product I was Pleased with.
A Credit to your Shop and a Natural way with People.
Many thanks to Him
Caroline Wagstaff 17/11/2013
Today I was served by Nik.
He was very helpful and polite.
An outstanding member of your staff.
We had a great time, we were served by nic and he was really nice and really friendly, he helped us out loads and he was really kind, he got us every shoe we wanted until it was right, we had a good convocation with him and he was great.
Bethany bird 23/11/2013
amazing service, even came a day early! was extremely happy, thank you so much!
Kerry Morrow 27/11/2013
I just wanted to say that Gary at the Oxford Circus store was a fantastic help last night. My order couldn't be fulfilled as the shoes I wanted were not in stock in my size, but he was very helpful in setting me up to have the shoes delivered to my place of work. He was friendly, approachable, and a pleasure to deal with. Most of the time it feels as though customer service is an inconvenience for staff (in general that is), but Gary made shopping with Schuh a very pleasant experience.
Lajla Turner 04/02/2014
Carlisle was particularly helpful today. Nothing was too much trouble and he was kind and patient. A definite asset to Schuh! On a general note, the store was clean, well laid out and everything I asked for was in stock in my size. So much so I bought two pairs of Converse. Will was also a great help.
Nathan James 04/02/2014
Very Happy. Love the store!
Will, Kirby & Kayleigh gave excellent service today, I will definitely be coming again
Jhaneen Hall 24/01/2014
I no you can buy converse almost every where but I will be returning to schuh as not only did you have a great range of converse and other brands I like but more importantly the customer service I recieved was so good that i thought it only right to give you feed back. I believe the gentleman that served me was called Denny. He was polite, helpful and really efficient. Originally I had only intended to browse through the shop as I needed new trainers but his wonderful attitude encouraged me to go ahead and buy. Please make sure that Denny is notified that he is doing a really good job and his pleasant attitude really brightened up my day.
I was served by a guy called Tommy who was great. Fast and really efficient. He helped me buy 2 pairs of shoes (a sensible pair for work and some Fred Perry pumps in the sale) and was able to source some matching laces..... All in less than 30min.
Ellen Fox 03/02/2014
I wanted to say what wonderful service I had in the Oxford Circus branch of Schuh, The staff were all warm, welcoming helpful, patient, friendly, kind and attentive. Unlike most shops that I go into, this staff team were very helpful and could not do enough for me - in the nicest possible way.
I usually hate shopping, especially for shoes but I will go back to this branch of your store.
I told the store manager Will in person how wonderful he and the staff were - I hope that you will let them know that I have contacted you to say brilliant they were and please give them all a bonus. This staff team are doing your company proud.
nathan stuart 12/02/2014
last week I went into the oxford street store to pick up a pair of Dr martens using a gift voucher i had received from returning a faulty pair to your kingston branch. Unfortunately i brought the wrong receipt with me but a staff member called "Will" went out of his way and spoke to head office to retrieve the gift voucher barcode, saving me the two hour journey. thankfully it was successful and i was very pleased with the customer service i received. 10/10.
Excellent service, staff were cheerful and able to provide recommendations. Left very happy with a pair of NB 410s. My cashier's name was Ziggy and he was a righteous dude. I had a lovely time!
Reza Shamsfar 08/02/2014
It was a very nice experience shopping at Schuh and everyone of the workers were very helpful and polite. It was great.
It was a busy Saturday afternoon on Oxford Street, but Will and his colleagues impressed me with their patience, friendliness and efficiency. Mine was a quite complicated transaction, involving exchanging one pair of shoes, ordering another (different) pair in, and trying on two more in the same make to ensure we ordered the right size. They took it completely in their stride, and gave me great uninterrupted customer service even when different staff members got involved. Having worked in shops before, I know there is quite an art to keeping one customer happy, while unobtrusively keeping several other balls up in the air at the same time. Well done and thanks!
Catherine Simons 17/02/2014
After seeing this pair of Vans I knew I had to have them. Whilst in Schuh Oxford Circus I was made to feel welcome. The assistant Charleana was superb always checking to see if I was okay. She was 100% genuine and we had a great conversation. She's a great credit to your store. My housemate Alistair always says that Schuh is a great place to work and after the experience I had, I can see why. All the staff are friendly, smiley and happy to help just what you want being a customer. Thank you for a great shopping experience, and an awesome pair of shoes.
Eloise Parsons 21/02/2014
We were shopping in your Oxford street store (Branch 37) yesterday and were served by cashier 003. Will, he was such a lovely person, my daughter had been saving her Birthday money to buy some shoes and he treated her so kindly making her shopping experience really special. Please pass on our thanks.
Emmanuel whinnery 21/02/2014
I was helped today by Hayleigh, who helped me once before - she was very friendly, efficient, polite - she is a great asset to the store and does a great job.
At point of sale today I made a comment about the level of service that I had received and was informed that I could add that here (not something I've ever done before). However, having looked in the area at a few other shops for trainers I arrived at Schuh expecting more of the same lack of enthusiasm that I experienced at a competitor in Carnaby St.
Far from it...I was met at the entrance by a staff member who advised that Mens shoes were downstairs, but enquired if they could help and duly checked the stock system for availability. Arriving downstairs the service again was first class from the initial lady who helped, followed by the young lady (Daisy) who made the sale who I commended after trying on 7 or 8 different pairs!..Nothing was too much trouble and she was helpful in my decision making and understood my requirements (once I finally understand and conveyed them myself!).
I'm pleased with my purchase but I have to say that the level of service was impressive and I did feel compelled to complete this questionnaire.
Please don't bombard with emails on a weekly basis though..You have a new customer, don't spoil it!
Sahar Shafi 24/02/2014
i was served by Sainab and the best customer service i have received in a long time. i walked in picked up a pair of shoes as soon as i picked up she came and asked if i needed help i said i needed to show my husband she was patient and stood and waited, i asked for my size she explained that it wasn’t in stock but got me to try the size in another colour and offered to order it and said it would be delivered on the Tuesday. The order came on time and was perfect. I was in and out within 10mins with everything that i needed. She was efficient and quick considering the store was so busy, no problems what so ever. Best sales assistant i have had serve me in a long time. Other companies should look at this as an example on how to provide good customer service and to make sure your customers are happy,
Went up to London with my Nan the other day to shop, i had an old pair of converse I had worn out, so I visited Schuh. When I got there the customer service was great, the guys that served me (Nik and James) told me all about the year return policy and reminded me about my student discount! They were really friendly and talkative, and I wasnt pushed into buying the shoes!
great service guys, Thanks :)
Sharna birkin 01/03/2014
Was very helpful finding me the perfect trainers and polite. Thank you
Top class service
The staff couldn't offer enough help. Very willingly got every black plimsole in stock in my size! And was very patient when I sent all but one back! Didn't feel hassled at all when I spent a while choosing the comfiest pair and she was more than happy to get any other sizes. And I got a student discount as well! It was a brilliant shopping experience!
Ian jimmy 08/03/2014
I found the staff at the oxford street store extremely helpful. They were very polite. They were helpful but not over the top and let me have my space to make my decision.
Andrew King 02/03/2014
Finding shoes in a size 12/12.5 is a massive pain, so finding a shop that stocks size 12s and look good was fantastic!:D the staff where very friendly and welcoming, the girl who served me was called amber I think:P she had dark/black long hair and was incredibly friendly and helpful! I wish I had said thank you, she was lovely. So I'd just like to say a massive thank you to all the staff for making my day! Brilliant costumer service:)
Mael Zoungrana 01/03/2014
Staff was very nice!
We experienced great costumer service, where our problems were adressed and met with great care.. Oxford street store has great staff and special thanks to Leo, cadhier number 014, as he was supportive throughout the store experience.
Service was very good - quick, with polite & friendly staff.
Recently visited the store on 6th March and was very impressed with the service I received from Francesca. After trying on 10 pairs of shoes we finally got there!
Alex Nash 08/03/2014
Staff were friendly and attentive. Kevin was an absolute dream, and helped me pick out my dream shoes. Great experience, thanks guys!
Sašo Jovicic 26/11/2013
Today I bought a pair of sneakers at your store at 200 Oxford Street and your assistant Gary (G:gary) was really helpful and served with a smile on his face. He really made my day during this crazy pre-holiday season!
Nouhad Joseph Nassar 28/11/2013
I am happy with the Dr Martens shoes and I was very impressed by the expert and friendly assistance of assistant 037 Bianca.
Adrian CB 27/11/2013
Thank you Ashleigh for the excellent service. Rapid, helpful, professionally opinionated, approachable, and sweet. She's won my customer loyalty after a decade of being an Aldo only guy.
Gary (cashier 024) at 200 Oxford Street store was very helpful, took time to talk and give advice, also asked if I was enjoying the new year celebrations.
followed transaction through from start to finish, very polite and very helpful
The Irish girl in the Oxford St store (downstairs in the men's section) was extremely helpful and courteous.
Dave was really helpful, knew is product and the way your stores keep your stock. He polished up the boots because they were slightly different colour. Great service!
Gary is very great asset for you... best service in shoes store i never had.. and i love m shoes,, and now i know where to go for my new shoes !
Thanks again Gary
joseph pompilis 10/01/2014
Both the cashier and assistant were very helpful and positively benefited my shopping experience
Aine Callanan 25/01/2014
I wish to thank the manager in Oxford street store for an amazing service when I was over from Ireland shopping just before Christmas. I was over for two days and on the way over felt one of the boots I had on me were different. When over there I ask a shoe maker if he could fix them for me as I didn't bring any other foot wear with me suitable for shopping. He said it was impossible the way it had broken. So in the end I went into your store to purchase another pair. I tried on a few different pairs of boots while in your store. As the boots had broken in the inside of the heel I said I would ask the manager if they were faulty or not. The manager was very helpful and went to a lot of trouble to find them on your system. I was very pleased when your manager said that he would refund me with the amount of the boots. I found your company very fair with your returns policy and will be purchasing my shoes/boots a lot more often in your store.