what you say...
Jane Kett 11/06/2012
I’m sure most customer service messages are negative but I’d like to go against the norm!
My daughter and I were shopping on a very busy Saturday in the Oxford Street store and received the best service imaginable from the gentleman who was managing the floor and our assistant Hayley. We tried on many many pairs and their kind attention was faultless. We bought 3 pairs!
Thanks to all the team making our visit so pleasurable.
Jill Miller 30/07/2012
I was in your store in Oxford Street this afternoon after a long day
shopping. I was served by Tim who apologised for the delay as he was
busy with another customer. I purchased a pair of shoes and there was
another delay to pay as the cashier was dealing with a telephone enquiry.
But this is not a complaint! I just wanted to say that we had some of the
best service that we'd had all day. It makes such a difference when
staff keep the customer informed of any wait etc and Tim was very friendly
and polite and found time to chat with my partner and I. The cashier was
also friendly and apologised for the wait. My partner also looked in the
men's department, all the staff we came across were friendly and helpful.
So thank you to all the staff at Schuh, Oxford Street. They really do
make a difference.
@schuhshoes wouldn't normally tweet about shopping service but had to say Oxford Street store were top notch!! #happycustomer
I came into your oxford street store on friday at about 2pm and was so blown away by the customer service that I had to get in touch to let you know.
Unfortunately I didn't manage to get the name of the guy that served me but he was about 20 years old, had longish light brown/blonde hair and had pale skin. he was so friendly and nice and helpful and was a pleasure to talk to.
The girl at the till point was also delightful and the guy at the door was really nice when I left
I bought a pair of the house of holland superga trainers - if that helps find out who served me
thankyou for my brilliant shoe shopping experience
Janet Hambly 15/08/2012
For about 3 weeks I have been trying to get white Converse hi-tops for my daughter's 16th birthday next week. Your telephone helpdesk, live chat staff and staff in Oxford Street bent over backwards to try and get a pair in time for me to go to London from Reading to get them cutomised yesterday before the customisation offer finished today. Through everyone's efforts (particularly Le in the store), it looks like the customised hi-tops will be posted back to me today to arrive in time for Chloe's birthday. This has saved me the cost of getting the train back to London to fetch them. All your staff have been absolutely fantastic and I'm sure I must have driven everyone nuts. Le called me back regularly with updates and Nicole (Oxford St) managed to reverse the on-line order because the store delivery turned out to be quicker. You've all been great.
Paul Davies 13/08/2012
Excellent service from your staff who advised and smiled throughout, this is rare in retail these days and I often leave shops disgruntled and empty handed. I left your shop smiling and with 2 pairs of trainers when I only went in for 1. I'll be back!!!
Rob Jackson 27/08/2012
I recently purchased some new trainers from your store on Oxford Street. As soon as I walked into the Men's section there were very helpful staff checking if I wanted anything, but not in the normal, forced way they were friendly, talkative and genuinely interested in helping me. I ended up trying on a few different types of shoe and bought one pair which I might not have done had it not been for the really good standard of customer service. I'll def buy from there again, so I thought I should mention how good the people there were because they deserve some credit and are doing a good job for your store's reputation.
Assistant Kevin (name on receipt) was fantastic thought you guys should know
Diane Bailey 21/09/2012
very helpful staff with a very efficient and fast order system many thanks
Eniko Hilovszky 26/09/2012
I was completly pleased with the customer service, and Jennie - the team member who served me - was outstanding the whole time while i was trying no less than 6-7 pairs of shoes. She was very helpful, polite, smiley, started a conversation, when she had to leave as it was busy she always let me know who can help me while she is not with me. She is superoutstanding. The till person was also very kind and smiley. So i will be happy to come back here again.
ameena majid 29/09/2012
the assistant was very helpful and i had a handfull of assistants asking if i needed help. love the service at the shop
Kirby Crow 29/09/2012
Very welcoming store, all styles and designer names available!
Brad Gregory 03/10/2012
Excellent and quick service. The only reason I wouldn't give a five star rating is that I was asked by 4 different members of staff within the space of about 2 minutes if I needed help, which i found a bit annoying. Apart from that though, it was fantastic!
My boyfriend and I were looking for shoes on Wednesday 3rd of October at the Oxford Circus store. We were in the Men's department looking at adidas shoes and came across a very helpful sales assistant Kevin. We were very impressed by how helpful he was in recommending shoes, quickly bringing them to us and answering any questions we had. I've lived in London for a while and have never received such good and dedicated service from a sales assistant in a store before! Please send our thanks to him and tell him to continue keeping a smile on customer's faces with his friendly attitude :)
Amie Conway 26/09/2012
Please can you pass on my praise to the management and staff at your Oxford Circus branch. I was in the store late last night (25/09/12), and the staff were friendly, polite, smiley, and extremely helpful. I witnessed this with all members of your team, and with assisting other customers. I work in hospitality, and I must say that this is the best service that I have ever had in a shop. The staff were sincere, not 'putting on the smile' for my benefit. I hadn't been to Schuh in years, but due to the service received, I will definitely shop there more often. I have already told my team of my experience last night too.
FYI, James greeted me on arrival - very helpful. Then the lady that served me (I didn't see her name - but I'm sure you can obtain it from my order number), she was very helpful and friendly. When you didn't have my size in the boots that I wanted, she brought up a different colour in the size I needed, so I could try it out for size, then ordered it for me and explained your 1 year returns policy - amazing! I won't need it though. :-) I'm expecting my boots within 3 days.
A very satisfied customer (I do hope your staff learn of this feedback).
Adrian Broadbent 09/10/2012
Always pleasant staff and quick service.
Luke Allwood 19/10/2012
I had a very helpful member of staff called Ben, who was brilliant. Gave me great advice and was quite happy to keep getting me different shoes, sizes and insoles. A very nice chap and made for a very pleasant experience, after a long and hectic day. So there we go.
christos stefanidis 21/10/2012
Amazing customer service in a very busy environment.
The 2 employees who helped us were not only patient but extremely polite as well.They also were very well informed about the shoes i asked for and, if they didnt know something they immediately asked for details from somebody else and informed us immediately.We appreciated this alot because they helped us choose in the best way they could.
A big bravo for your employees!!
A big bravo also to the company who cares about the customer service.
We will definitely be back and recommend your store to friends.
Steve Stokes 27/10/2012
Just a quick note that the staff in the Oxford Street are the friendliest in any shoe shop I've been in. It makes a real difference.
Karen Presland 01/11/2012
I would like to compliment Schuh on their service at their Oxford Street store. I had to take back a pair of boots as they were faulty. The way in which the staff dealt with this was exemplary. In particular I would like to thank the young lady who served me, "Liz". She has a wonderful manner and gives a fantastic service with a smile. Just what customers need at the end of a long working day. The manageress was also very helpful and pleasant. Not only that, I didn't take the boots into the store until about 8.00pm on the Tuesday evening, and by Thursday morning a replacement pair had been delivered. Thank you Schuh, and all the staff involved.
Gemma Simpson 21/10/2012
Great value for the price. All the staff are very friendly and always willing to help. Love Schuh!
Josephine Dunn 23/10/2012
I was helped today at your Oxford Street store by a lovely girl called Liz. When I left I thanked her and told her she was by far the nicest shop assistant I had come across all year! I asked her whether there was a customer comment form etc and was advised to leave my positive feedback here. So here you go: LIZ - Oxford Street store - friendly, knowledgable, polite, helpful - 10 out of 10. Made a difference to my day. All the best, Josephine
Kluane Heath 30/10/2012
I had the boots reserved online and went into the store to try them on. The lady (didn't get her name) who greeted me at the door was friendly and helpful when I explained that I had reserved some boots. She passed me onto a server called Remi who got my shoes quickly and was helpful, friendly, and chatty. My cashier Jenni was also very friendly. They were knowledgable about the boots and how to take care of them. I had been wandering all over Oxford Street by that time and the efficiency and friendly attitude of your staff was really refreshing! I hope you pay them well! They deserve it :-)
Darcie Hooper 02/11/2012
Very pleased with the service we received. Staff were polite, helpful and chatty. The shoes we wanted were also in stock in the size we wanted.
Ben Fairbairn 02/11/2012
All of the team were friendly, welcoming and extremely helpful.
Mm-Remi and Lee were so lovely and friendly to me. They made me feel very comfortable and made me laugh. Really great people to be around
Colin White 16/11/2012
A friendly polite host at the main entrance. Assistant was polite and helpful and advised me my purchase was at the checkout for me to pay. The cashier who served me was polite and friendly.
Overall a very good shopping experience.
absolutely fantastic. super helpful. They didnt have the size in stock but called up westfile stratford for me and got them reserved. the guy I spoke to at Oxford Street was friendly and you really felt looked after. If only all shops were like this!
Ian Anderson 16/11/2012
Having never shopped in a Schuh before I have to say my first visit was great.
I walked into the stop and was greeted by a girl who explained that Men's shoes are downstairs. I went downstairs and the atmosphere was vibrant but not annoyingly busy. Stock was clear and well laid out, there was plenty of range.
Whilst browsing, two members of staff approached me on separate occasions and were friendly yet not too pushy. After finding something I liked I asked a member of staff (Mark) for some help, He was courteous, offered advice on sizing, explained ways to wear the shoe, which styles were popular and was quick when fetching items from the stockroom.
Despite there being a fair few customers in the shop (given it was Friday lunchtime on Oxford Street) there were plenty of staff available and no queuing involved.
All in all, a great experience and I will certainly be going back.
Popped into the Oxford Street store today to pick up an order and was really impressed by the helpful and friendly attitude displayed by the staff on the shop floor. Will definitely use the service again. Thank you.
A Tan 20/11/2012
I was served at your Ofxord street store with friendlyness and enthusiasm. When I returned the shoes because they didn't suit my feet the manager was very reasonable to let me exchange them on the spot and now I have a comfy pair of shoes to wear!
As I don't buy shoes often the good service and exchange really made a difference - especially in that you have such a busy shop.
Many thanks to the staff.
Chris Charalambous 26/10/2012
Wow... never shopped with you before and all i can say is.. it was one of the most pleasant shopping experiences ive had in years!
customer service was so polite, so helpful and nothing was a problem. when my size asnt in stock the thought of returning to the store horrified me as i live in north west london and its a fair trek to get into town.
the amazing girl that served me ( cant remember her name but her ID is 514) offered to order them for me, and get them delivered to my home address by Monday - for no extra cost!
They arrived on Friday ( ordered on thursday) meant to arrive Monday. Wow... seriously impressed and happy with the service, the girl in the store was great, and the overall experience was one i will recommend.
Pleasantly surprised at speedy and friendly service from Robyn. Thanks!
Good selection, reasonable prices and GREAT service!
My wife ended up buying two pairs of shoes when initially only going in to browse, in no small way thanks to the friendly assistant. (Very sorry I can't remember her name to thanl her specifically.
I was so impressed that when I decided to buy a pair of Hunter wellington boots later that same weekend, I went back to Schuh on Oxford St. straightaway. Again the service was excellent, (Thanks, Marcus) both friendly and efficient.
We will be returning next time we're in London!
Sian P 07/11/2012
I was served by Robyn who was very attentive, friendly and helpful. It was a first class service, especially compared to other shoe shops in the vicinity. Thank you!
It's been a little while since I made my purchase with Rosie at Schuh in Oxford street but I found my old receipt and I had to write some feedback. Rosie was very helpful and polite, she could see immediately that queue was getting full and as she could see we were next he asked us if we were paying by card and took us to the other service till. Given the atmosphere and busy time she did a good Job at lifting my mood. She was very understanding and friendly I even had a nice chat with her , she made the transaction in no time as well as sincerely apologising for the wait. She got me out of the store in no time and was very considerate, so I just had to take her name for this feedback
Toby Riddell 17/01/2013
My recent Schuh-experience began with a visit to your web site. I found several pairs I was interested in and went to visit the Oxford Street branch. I'd been there a couple of times before and knew that I'd get great service.
The greeting was friendly and I was passed on to a sales assistant who was very friendly and helpful. One of the pairs of shoes I was interested in (New Balance Minimus t10) were not in stock in my size and so I arranged for them to be delivered.
As it happens when they arrived they were too small. I took them back to Oxford Street to return them and hopefully try the next size up. These turned out to be a perfect fit. In fact they felt so good that I wanted to buy a couple more pairs (I've found that a shoe that feels this good is a rare find). The assistant helpfully checked stock levels at other stores and found a couple of other pairs. He said he couldn't order them for me himself but I could contact customer services who should be able to help (it was going to be a complex order with two pairs coming from two different stores, rather than from the central depot).
I duly spoke to customer services who handled my request beautifully: the person I spoke to initially (Kylie) did a superb handover to her colleague who called me back later that day and soon my order was on its way.
I regret not making a note of any names of the staff involved (aside from Kylie) but hopefully with these order numbers you can track down the people involved and give them the pat on the back they deserve:
I came at your store with intention to buy pair of Julian Hakes Mojito shoes, what didn't happen, because the model obviously is just not for my foot.
However, the service was more than great for Saturday afternoon in crowded store.
Big compliments for all the staff!
Member of staff who served me, Dilini, was excellent. Very friendly, chatty and efficient, even on a busy day. I was getting married soon and she wished me good luck. Great member of staff, so hopefully she can get a bonus or present next time )
Always thought Schuh was a bit stuffy before but this experience changed my mind, will come again.
Great service! Plenty of staff on for a busy Saturday. Great atmosphere.
Pauline Granville 21/11/2012
I visited your Oxford St store today for the first time and have to say I was very impressed with your staff. They were extremely helpful and good at what they do. The standard of customer service was very high. Well done!!
Pritesh Damani 25/11/2012
Great service, I think my helper was Maria. She was very helpful, and really went that extra mile to help me.
Kevin Cheung 26/11/2012
Shop was fantastic, the assistants were very helpful and polite! I went in looking for a pair of brogues and ended up buying a pair of boots as well! Super! Keep up the good work!
Fantastic customer service! Welcomed and approached by staff when displaying buying signals. We were served by Priscilla who had a genuine helpful attitude and great customer service. Brilliant!
A very positive experience. I initially went into the Brent Cross store where they arranged to put a pair of shoes on hold for me at Oxford Street. In both stores the staff were helpful and very attentive. They also appeared to have a good knowledge of the product-range, understand variations in sizes in different brands and styles and also the company ordering systems.
I have never shopped in Schuh before and expected it to be like other high street chains where staff are too busy chatting to each other to help the customer and almost resentful to help. But I was pleasantly surprised by the professional attitude and attention to detail. So much so that I wanted to let you. Please keep it going!
Gillian Kohen 22/05/2013
Was in here yesterday and i was a bit pf a pain i'm afrain, in between sizes. The sales assistant, Joe, was really helpful in getting me the converse i was looking for, with an insole. Thanks very much!
Abbey Anderson 22/05/2013
I was served by Chantelle who was friendly, patient and professional in helping me choose my shoes. I qas very pleased with hee service ans thwn was served at the till by another lovely friendly member ofsstaff called Emily and felt I should give feesbaxk about the fantastic staff in this store. I would certainly come here again.
Jo Taylor 03/01/2013
Really impressed with the service I received in-store and then over the phone. Thank you!
Joanne Geraghty 05/01/2013
These shoes are so comfy and make my legs look longer, I just love them, I can wear them with almost any outfit. perrrrrfect!
Despite it being very busy I was actually approached by a member of staff and was asked if I needed help, he got another member of staff to get the shoes for my little brother, she went to the back and got the shoes in the right size and was quick. She was also very polite and helped my brother with the laces.
I didn't have to queue long either, and the blonde girl behind the till was polite and a credit to the store. Despite it being so busy I felt the staff were managing well and were excellent.
I will definitely be using again.
Paul Starey 06/01/2013
Everyone super polite & helpfull 10/10 :)
Filip Bigos 09/01/2013
During my visit I was approached by a number of assistants. When I needed help they were very helpful and suggested a number of solutions. Very attentive and very good customer service! I was very pleased with my visit and although I had not heard of Schuh before, I left with a pair of shoes. Thank you.
Not often I leave a feedback but on this occassion it is a must to share. Since the moment I place my last order I was kept up to date about everything that was happening with my shoes to the point of 'delivered'. Rushing home to put my lovely shoes on and auch .... should have got one size bigger. So I read all of the emails to see what to do now and guess what I discovered I could literally take the shoes to one of the local shops and the rest will be taken care of. How impressive is that ? However I decided to take the shoes to your Oxford street in the evening hours last night and I faced another joy. I was looked after so well, no long tired faces, everyone seemed to know what to do and HOW to do it (!!!) all seems to have a good structure and organization. I was dealt with by two of your assistants who were very pleasant and happy to help, in fact all the staff were like these two. And as I just put my new shoes on and am loving them I through it would only be fair to sit down and write you my feedback to you, to give you something happy back from me. Yes my feedback is a very happy one, I will certainly be back for more. Please keep going what you do because you are good at it. Well done to you all be proud of what you do !!!
Danielle Alcaide 23/01/2013
The service would good, but the bags given to hold my purchase is not rain proof. I had to go into another store to get another bag as the rain soaked my shuch one.
laura whitaker 24/01/2013
Didn't have shoes in stock however really friendly helpful staff arranged for a free delivery order which arrived within 2 days - great service from start to end.
Wish more stores followed your example.
Adam Calverley 25/01/2013
Extremely helpful as soon as I walked in, especially sales assistant Jaymini.
Mark Rowley 25/01/2013
Superb customer service (cashier Mn-alex and assistant Xt-pierce) - had just walked out very disatisfied with attitude of staff in 'Office' and the staff in Schuh were the total opposite. Very friendly, professional and couldn't have been more helpful.
James Dismore 27/01/2013
Just wanted to let you know how impressed I was not only with the selection of shoes you had at your Oxford Street branch but the great level of customer service we received. All the staff were very friendly and helpful from the moment we entered the stored to when we paid for the shoes. I was very impressed. It's not often you receive such a warm, friendly and helpful level of service, especially down Oxford Street!! Thanks :)
All the staff were polite and attentive without being pushy or rude.
Liz Dray 01/02/2013
Robyn was absolutly brilliant. I had reserved one pair of shoes but they weren't quite what I wanted. She checked the stock and found them in a different colour. Really helpful. Thank you!
First time shopping on Oxford street, wasn't really expect to have a good selection of trainers for me as I'm size 13 but there was a good selection at the store there was a a nice girl greeting customers and even though I had my music on full blast could see she was pointing me in the right direction went down to be greeted again by a floor manager and was expecting the service I got for London it was personalised as I tell him my predicament after chosing the trainers passed on to dannielle who was fantastic and impressed with her customer service and Kevin finished the transaction and for Oxford street having that great level of service was remarkable considering some of the stores you have I had a great customer experience thank you.
Very nice shopping :) Thank you very much your staff crew is amazing! ?
Simone Williamson 01/02/2013
I cannot remember the date or my order number, but there is a sales advisor by the name of Emma (dark hair) who is an absolute asset to your company. She went that extra mile to ensure we got the goods we needed, this included, a search of the stock room as we were missing 1 foot of the desired shoe and reserving at another store. Although very busy at the time she was polite, very helpful and professional. I believe she deserves recognition, having worked in customer service myself I can safely say she is a star!
Charlotte was eager (but not pushy), friendly, helpful, polite and charming. She made helpful suggestions and recommendations and there is nothing I can suggest to improve her customer service.
Every visit to Schuh is the same, I have always been suprised at the high level of customer service from everyone compared to other Oxford Street shops.
If I could vote for store of the year anywhere, you would get my vote.
Gwyneth Smiles 07/02/2013
Evening of Friday 1st February 2013 Absolutely fantastic experience, all staff were very helpful, the first member of staff I met was I think the Manager, she was extremley helpful, I was looking for some shoes to match a "mother of the Bride outfit" and she explained the returns policy (which in it's self is amazing). She kept the shoes behind the till whilst I went to a cashpoint, on return a further member of staff served me with a very pleasant attitude.
Unfortunately I did have to return the shoes the following day as they didn't match my outfit and again I was treated extremely well.
Having had a poor customer service experience in a previous shop it was refreshing to be served by lovely friendly and helpful staff,full credit to them. I will be shopping in your store again and have passed on the positive experience. Well done!
Maria Olesen 04/02/2013
I've been shopping in your store twice now and I am impressed by your service, it's absolutely the best and you have the sweetest crew ass well, no doubt.. I'll be back!
Tim Dowie 08/02/2013
I recently was in your oxford st store on the hunt for some shoes, and I just wanted to inform you that somebody has done an amazing job hiring your customer service staff.
I love shopping, and it's extremely rare that I have such a fun and friendly experience! I really wanted to make particular mention of Will, Shakara and Toni, who made me feel so welcomed and looked after. I don't remember ever being so fussed over coupled with such a high quality level of professional service.
I just wanted to say a BIG thank you to whoever is responsible for finding these people. They honestly made my day!
Thanks very much for a delightful shopping experience, I WILL be back for more :)
- Tim Dowie
I can honestly say the customer service in the store on Oxford street is amazing probably the best customer service in the high street! Every single person in the store acknowledged me and was very polite and helpful,
10 outta 10 I left with a smile on my face :)
Simon Monger 17/03/2013
Friendly, helpful service. Infinitely patient while I faffed about over whether the shoes I'd seen were the same ones I'd seen in another Schuh store. When I came to pay, the service assistant there was equally helpful. Schuh customer service always seem genuine - I had the same experience in the Birmingham store - and it's a pleasure to shop there. Will definitely be back.
Just wanted to thank you for excellent customer service!!! (especially the girl with the piercings on her face, forgot her name :) )
Ivan Greaves 22/03/2013
Shoe shop service how it should be. Excellent people doing an excellent job. Everyone :-D
Lisa Gamble 24/03/2013
Excellent service received! We were welcomed by a person the moment we walked down the stairs, we were then acknowledged by Will who politely advised us if we needed any help to let him know.. After looking around my husband & I asked Will his opinion on what was selling well, he was very helpful & made us feel very welcome & important. Once decided on what to try on Liu brought out the footwear & immediately built a rapport with us engaging in conversation & showing a genuine interest in us, Will also popped back to see how we were getting on & demonstrated how to use a cream that would keep one of the shoes we were interested in looking good. Usually my husband & I would be keen to shop around first & compare prices & styles but the service received exceeded my expectations & we purchased 2 pairs there & then. Although we were only visiting for the weekend from Nottingham I would definitely recommend this store & those members of staff to friends & family as they went that extra mile to ensure we left happy! Thank you
Hong Tran 27/03/2013
Start from entering the store - acknowledged with a warm greeting and a nice smile from the pretty lady standing at frong. As i walked around the store,looking for some comfortable black flat shoes for work, i found the shoe brand - Blowfish that i always go for and also wanted to try on a pair of shoes to try on from the brand "Rocketdog". I looked for an available staff to get size 4's and found Bola. She was very friendly, and went to search for my size 4's. She came back and thanked me for waiting. She was very attentive and asked a few questions showing interest in my needs. I told Bola i was looking for comfortable shoes for work and said she highly recommended Blowfish and Rocketdog for comfortability. I could tell she knows the type of brands in the store as i regularly buy Blowfish shoes for the comfortability feature. Bola regularly checked if everything was okay for me such as if shoes fitted well. As these shoes were comfortable to wear I decided to buy the shoes and Bola clearly explained the one year return policy and then took me to the pay desk where i had a nice handover and was served straight away by Marcus, again greeted with a warm smile and asked if i found what i was looking for today. Again attentive to my needs, and very friendly. Overall a excellent experience from this store, and it is always a pleasure to go and buy my shoes there without any complaints. But today's experience was so far one of the best i have experienced from Schuh by the two named above staff and they deserve praises once in awhile for their hard work!
A great experience. My shoes are lovely, a quality product for a reasonable price. About the service: even on Good Friday, in a very busy moment I felt at home, I've been helped by Mary and Annie and as skeptical costumer as I am I was surprise how they both were full of energy, totally focus on me making me feel confortable and welcome. Big up for Mary, Annie, Schuh and my new shoes of course!
Excellent service all around. This is the second time I have bought shoes at this store and both times the service was great. This is quickly becoming my 'go to' store for shoes.
Jo Shock 31/03/2013
I expected the shop to be packed on Good Friday and for staff to be rushed off their feet and too busy to help. It was packed, but all the staff were incredibly friendly and helpful and seemed genuinely happy to be there and help. I was impressed by how cheery everyone was on such a busy day.
George S 09/04/2013
Absolutely brilliant staff and process for ordering shoes not in stock - easily the best and easiest way to get footware!
Eoin O'Flanagan 08/04/2013
Talia was exceptionally helpful in helping me choose some boots. The rest of the staff were also very friendly and polite.
I went to Oxford street Schuh and I must say all the staff were well mannered and showed good customer service skills.
N Clark 10/04/2013
I would like to thank Anouja (I am not sure of the spelling) for the professional service she gave when I visited the Oxford Street store. I was impressed as this is a busy shop and she still made sure she was attentive and helpful. Thank you.
ingrid chen 13/04/2013
I went to the 200 Oxford St store in the school holidays to buy my 9 yr old some trainers. I was very impressed that despite the store being full of customers, I was offered help as soon as we entered, by way of directing me to the right part of the store,andthen within a very few minutes, to get the shoes we wanted to try on. We were able to buy something suitable within 15-20 minutes, including trying a few alternatives. I do miss the trained staff who measure your child'sfeet and give advice on fitting, but otherwise this was a pleasant transaction.
During a short visit in London I was out to get Converse shoes for my friend. Schuh was the third shop I tried, as noone had a size 38, only 37,5 or 39. Even though I had snuck in after closing time, Luke was nothing but nice and gave me good service in the store. And then Amal really saved the day at the register, by explaining to me how the UK to European conversions aren't exactly right, so after I paid for the 6 she gave me a 5. In short: THANKS!
Robbie Derrick 19/04/2013
Friendly staff all round, but Kacey, who served me, was an absolute beaut! Really friendly and knowledgable - what I expected to be a painful hour turned out being quite enjoyable.
Good job guys :)
Philip Hansell 19/04/2013
An incredibly nice visit where the staff is incredible.
Kassim you are cool and it was incredibly nice to talk to you.
The rest of you should also have a big thank you. What if the staff had been equally helpful in Sweden.
A visit that makes you want to go back, so we'll see you next time I'm in London.
Have a nice day
/ / Philip
Mark Linford 20/04/2013
Staff were incredibly helpful and friendly - I think I was asked 6 times whether I needed any help (!) - excellent service and great selection of shoes overall.
Steven Payne 02/05/2013
Visited your store today and i must say all the staff are excellent
Very informative,Friendly and helpful
Served by a young lady called Megan she was excellent.
All i can say is a lot of retailers could learn from you.
I will visit again and again excellent keep up the good work.
Hannah Brinkley 01/05/2013
Lovely and helpful staff members and quick service
Francesca Russo 04/05/2013
I would just like to say the service I received in the store from Luke and Mike, was superb. They were both extremely helpful, fast and constantly provided a service with a smile. I just feel it is important to provide credit where its due, as people are quick to complain, but not to give positive feedback.
Simon McPherson 05/05/2013
Great salesman in Rizwan at your Oxford st store. He was very knowledgaeable and sold more than just the shoe. Cool dude all round, so much so I mentioned it to the store manager and now have placed feedback, something which I seldom do. Well done Rizwan.
Rosie Cope 05/05/2013
Very good service - store was very busy and crowded so would benefit from being larger.
Tosin and Cindy 05/05/2013
Nathan served and helped cindy and I with amazing attitude and great customer service skills. We were treated with respect and he was very polite.we are very happy with his service.
Alastair Greig 08/05/2013
Excellent service all round.
Walked in to the Oxford street store, to get some new shoes for sis, but she also bought some Tom's for her little son, and the member staff who helped us was really helpful and friendly :) (unfortunately didn't get him name, he had tattooes and some piercings) so if you could just say thanks to him for making our shopping experience great :) that would be good
ELAINE SEARS 27/03/2013
Very helpful assistants. Nothing was too much trouble. Gave very helpful advice during the purchase. Very friendly, chatty, happy. Cannot fault the experience. Shame other stores cannot have the same attitude.
Chelsea Goodall 02/04/2013
Fantastic ! Staff were soo helpful ! Everyone made sure we were okay, and if we needed anything ! Would definatley come back again ! Thanks
I just wanted to give praise to Ciara, who served me on Friday 29th March- she was very friendly and helpful, and stayed with me while I tried several pairs of shoes on, even though it was very busy. Thank you
Very good professional service. First choice wasn't available but told which stores had shoes in stock. Didn't feel pressured and staff were very helpful. Will definitely go back in future.
Lauren Shirley 19/02/2013
very crowded, but all staff were friendly and swift. especially Tamina.
Craig Baldwin 23/02/2013
Great service from Tim and Dave, also from My-Charly who was very engaging and apologised for me waiting (which wasn't long at all) she was awesome. Be great if you did a wider range of Dr Martens. You could teach a thing or two to other retailers about customer service. Great work, I will revisit. Thanks!
James Dinnis 24/02/2013
Charlotte was very helpfull,patient and knowledgeable
Great Customer service, lovely staff.
Katherine Missen 28/02/2013
We were served in store yesterday by Tye and Jenni - both were amazingly helpful & made for a very pleasant shopping experience!
Anjuli Roesler 27/02/2013
Awesome shoes I have never seen before and perfect customer service! Special thanks to Kevin - he even gave us other touristical information and was super funny!
I was really impressed with the customer service at the branch in Oxford Street (branch 47 on the receipt).
Everyone was so friendly and helpful. You had the size I wanted which the Nike Store itself did not. Tobi served me and was very polite.
Alexa Jorgensen 01/03/2013
I came into your Oxford Street branch a few weeks ago to buy some new shoes. It was a bit daunting as the shop was so busy. I browsed and found the most amazing pair of DC's which were on sale. (Lucky Me!) I picked up the shoe and said to my boyfriend 'hmm... I wonder if they'll have my size?' Just as I said that a gentleman came to me and asked if he could check for my size, you had it! Fantastic! He kindly asked me to take a seat and said Emily would be over shortly. Emily was over quickly and used my name as reference. She was a great help and changed the laces for me how i wanted them. All in all, I had an awesome experience buying my new beautiful shoes and will most definitely be returning to your shops to buy shoes in the future. Thank you to the amazing members of the team at the Oxford Street branch. Hopefully I will be back soon :)
Lucy Wood 05/12/2012
I didn't catch the ladies name who served me but she was so helpful and polite that she managed to get my exchange sorted with no fuss and barely any wait.
Please pass on my thanks, its so nice to get real customer service and I'll definitely be back again!
winston campbell 09/12/2012
Staff were very helpful & did'nt take long. Will be back at some stage have also told friends.
Sumayya Patel 18/12/2012
the shoes I wanted to try on and possibly buy were not available. Staff on shop floor and at the till were helpful in providing me details of the shoe (a receipt) and of my options for ordering and return, if required.
I would have preferred a little bit more knowledge about the supplier, availability of half sizes, whether or not the shoes would stretch on wearing, and obviously that the shoes were there for me to try and decide on the day! Other than that it was a good visit.
Sumayya Patel 18/12/2012
Staff member was attentive and helpful, kept me informed throughout my choices of stock and my options both for ordering in the size i needed and the returns policy. Found him very helpful, cashier was friendly and chatty too - much more pleasant than many other shoe stores.
Millie Drenon 01/03/2013
Excellent customer service! I was greeted as I entered the store. I believe it was the manager who initially served me, who then passed me onto his colleague who went and got my boots to try on. Didn't have my size however they explained I could order them to my house or the store and in addition explained the returns policy, all extremely helpful. Then served at the till by a really helpful guy, apologised for the queue and asked how my day was. Overall excellent experience!
Naomi Roose 10/03/2013
Friendly and efficient staff. Store was extremely busy but the staff made every effort to deal with customers quickly without rushing them.
James Clements 13/03/2013
Served by Danielle in men's today. 13/3. Really friendly and helpful. Had to return the shoes I bought later as I found them for a lot cheaper elsewhere. Really friendly cashier., Robyn I think. I only returned the shoes because of the price but the service will make me come back next time I'm in the country.
Denise Harding 24/04/2013
To be honest the service right from the Top (Manager) to the bottom (sales Assistant) was extremely FANTASTIC!!!! We were given a discount on the last pair of black sandles as there was a scuff on both heals... then to be told i could still return them after a year, if not worn to get a full refund... How wicked is that !!!! At the till point a few mishaps but it was all good as the assistant Xt-pierce and the cashier My-Nicole were GREAT. They couldn't do enough for my daughter and me. Even on leaving the store, we were greeted by a sale assistant wishing us a save journey and thanking us.
So the services overall was Top Class. I would definately shop in that branch again and definately recommend that branch to all my friends and family... Well Done Oxford Street Branch....
Vanessa Mendes 26/04/2013
Amazing costumer service and really fast delivery. My number 1 shoe shop.
Karen McGhie 23/04/2013
Robyn the assistant and the rest of your staff demonstrated fantastic customer service on my visit today and they are a credit to your company! :-)
Priyanka Patel 27/12/2012
I went to the store on Oxford Street for the very first time and I have to say the customer service received was the best I have ever received in any store! The staff were smiling, friendly and really helpful and made my shopping experience really enjoyable. I purchased a pair of Fred Perry shoes which were fantastic and I left feeling really happy due to my new pair of shoes and the warm and friendly atmosphere in the store. Will definitely put this on my shops to visit list whenever I am on Oxford Street!
Jo Gilliver 19/12/2012
I don't know what you've been feeding staff in the Oxford St store, but it worked. They are attentive, friendly and on the ball. Best in-store service I've had in London in a long time, even when I changed my mind and brought the shoes back.
Daisy in your oxford circus store was so friendly to me today and helped me find the right pair of boots, took me a while as i am fairly indecisive but she was so paitent and found me a great pair, thank you! x
marie shaw 28/12/2012
My daughter and I received very good service. Although it was the start of the January sales, we were approached promptly, and offered help, and we requested our size. There were plenty of staff on duty, unlike in some other stores. A young man was overseeing the fetching of shoes. He delegated our request. Another member of staff then confirmed to us that he was responsible for fetching our shoes and that it was all in hand. The size came promptly. They were too small. The next size was brought promptly. We joined a queue to pay which was a little bit long. A young lady came down the line asking was anyone paying by card. We were and she took us away and "fast-tracked" us at another paypoint in the corner. She suggested that we might be entitled to a student discount and in fact we were. So she saved us £4.80. All in all, we were dealt with by three different young people, all of whom were smiley and helpful. We were very impressed! This was the Oxford Street branch. Iy says on our receipt that we were served by Kai, assistant number 576 but I don't know if that is accurate. It was a young lady with a big smile and longish hair.
Very helpful and very friendly.
I was served by Gold and then Annie at the till. the store was extremely busy but i was served within minutes, Gold was very attentive and showed no frustration at having to go back numerous times to get different sizes. Annie was very cheerful and just generally lovely.
very impressed however the store is just to cramped and crammed. staff were excellent
Phil Smith 19/05/2013
First class shopping experience. Proactive, genuinely friendly staff and moreover the choice for men is unmatchable anywhere. Thanks for exceeding my needs yet again and see you soon!
Rosie Bailey 18/05/2013
Wonderful, thoughtful, helpful, non age-ist staff. Same again - I bought one pair of shoes which had to be ordered through Oxford Street and the member of staff was extremely helpful vis a vis colours, ordering, delivery times and follow up service.
Rosie Bailey 18/05/2013
Wonderful, thoughtful, helpful, non age-ist staff.