what you say...
Amazing service @schuhshoes Stratford today. You guys nailed it!
I just wanted to let you know of the outstanding Customer Service I received last night (845pm) on the telephone from 'Kylie' at Stratford.
I am being married in August, and trawling the country for the perfect shoe, which I have found at Schuh, but with one bridesmaid in London and one up here in Glasgow, its proving pretty stressful! Added is the fact that my London bridesmaid is a size 3 to 4!
Kylie went out of her way to let me know a design of shoe, whether it was in store to try on and above all what branch held the size I wanted!
Although we have not yet tracked the size down, I am thoroughly impressed by her attitude, empathy and professionalism, she is an absolute credit to your Store, and to the Company itself.
Well done Schuh (and Kylie!), pat on back!
Sabia khan 18/07/2014
Went to the store today, amazing customer service and gem (I think that's his name) he was so helpful! He has great customer service skills, definitely would go back there! Thank you gem!
Russell JP 20/07/2014
THis guys were most useful and effective, i have entered into the shop , and whithin 8-10 min they found for me everything what i need! however it was a sunday! Big thank you guys!
Helpful and fast assistant, I believe his name is dan or cem
Kelly Chamney 21/07/2014
Lovely staff and even lovelier new trainers!
Hina Sofat 21/07/2014
I saw sandals online but decided to go to the shop and try on before buying. There was none left, of my size. The shop assistant Rachel was very help full. I tried similar sandals to check the size and she straight away order one for me to be delivered next day. I ordered at 8.45 pm in the shop and next morning my sandals arrived at 8.15 am. Very good service and sandals are very comfortable.
Re: Cashier 217 William, Assistant 188 Kerry. Extremely friendly and helpful. Went out of their way to help me with all my enquiries, and helped me choose 2 great pairs of shoes. Thank you!
DIANA WELLINGS 25/07/2014
After trawling through several shoe stores at Westfield in a vain search for walking sandals that fitted, were comfortable and concealed my awful bunions, I was totally fed up by the time I got to Schuh. The assistant (Kerry, no 188) was really helpful and friendly as well as knowledgeable. She found me just one pair that ticked nearly all the boxes so I went away very happy. I would suggest that Schuh consider stocking a few adjustable shoes and sandals (preferably in leather) to cater for the army of women with mild to moderate foot deformities such as mine, who still want to look smart. At the moment we have little to choose from and not all of us want to wear wide trainers all the time in this hot weather!
Hina Sofat 24/07/2014
I went in the store in Westfield Startford to buy sandals. But they didn't have my size in store. The shop assistant Rachel was very helpful. She said that she will order for me and I will receive within 3 days. And I received in time. Sandals are very light and comfortable.
Marsha Thomas 14/06/2013
The staff in this store are the best, always available to customers, never leaving you standing there like they do in other shops, such wonderful friendly staff. I would like to thank Raymond and Latoya for making this particular trip brilliant they made my shopping experience much less of a hassle and were friendly, quick and professional. Thanks Guys.
Tamanna Rahman 23/08/2012
I went to Schuh in Westfield Stratford City and was so pleased with the service. I always receive friendly staff awaiting with smiles and wanting to actually help. Today we were greeted and was helped by the store Manager and me and my sister had a really nice conversation with her. They didn't have my shoe in stock but they offered to post one to my house free of charge withing 3days. That's what I call good service. So very friendly staff, quick service and well worth the visit, they always help as much as possible.
Muhammad Maimoon Ali 25/09/2012
Both the assistant and the cashier were very helpful, Friendly and gave very good customer service.
Shameela Maderbocus 23/10/2012
I was very impressed with the customer service that was served to me today during my visit at Schuh. I didnt have to go and look for a member of staff to help me because they approached me as soon as i saw what i had wanted. Schuh had my converse that i was looking for everywhere and i am very pleased with that too. All of the workers are very friendly and were having a lovely and funny conversation with me at the tills when i was asking about store vacancies. I am very happy with this store. Well done Schuh!!
Pamela Yuen 02/11/2012
I had been eagerly waiting and anticipating purchasing my first pair of Hunter boots for the past two years, but I thought I'd wait until I came to London as there would likely be more of a selection than back home. I was definitely not disappointed as I found two pairs that I really liked at the Stratford store. Jess immediately came to my aid and was so great going back and forth getting different sizes in both pairs for me (because I didn't know my UK or EU shoe size.) She gave me her honest opinion, which helped me make my final decision between the two, and cleaned the boots before handing them over to the cashier for me. She was so friendly and her customer service reminded me of home, which is nice when you first arrive to a new city.
Thanks Jess! I love my new Hunters!
Jasmine shaw 07/11/2012
I was very happy with the help I got from assistant 049 Daniel :D he was a very positive person and smiled alot and seemed very happy to help :D
Bernadette Gilder 20/11/2012
Great store with lots of funky shoes! Always a treat and helpful staff on hand.
Angela Maber 11/11/2012
Very friendly staff, quick service and space to sit and try shoes on.
Everyone was really helpful, especially Laimonas - thank you!
Mrs. Suzanne Philpott 15/01/2013
My family and I recently visited the Westfield Shopping Centre where some trainers were purchased from your store.
I had to telephone your store with a query within a few days, nothing to do with the item purchased as they were fine.
IAfter my telephone call I felt I must write and say that my call was dealt with in an exceptionally kind and efficient manner. How refreshing to come across staff that deal with the public in such a way, your staff are a credit to you, especially Will Gunn who handled the call. Well done!!
Daniel Taylor 22/11/2012
I was thoroughly impressed with the staff at your store in Westfield in Stratford city. The staff that dealt with my transaction were very good and when I was leaving the store every member of staff I passed said thank you and goodbye.
I know that when I next shop for footwear I will be heading straight back to your store at Westfield Stratford city.
I have to admit I dont enjoy buying winter shoes. It is difficult for me to find something I like, but today I found my perfect boots. I arrived early to the shop to avoid the crowd and Ade was a person who helped me when I was trying the boots on. He was attentive, caring and made me feel very welcome in the shop. Nothing was too much to ask. People like Ade make a difference. Please pass my thank you to him.
Stella Farina 25/05/2013
Very quick polite staff. I was served by Jess on till and assisted by the very polite, useful Christie. Very pleasent experience in the busy chaos at Westfields.
Farhana khanom 06/01/2013
Service at schuh is great.. I come here to buy all my trainers and boots.. Love it :)
Fran Galbraith 25/07/2013
Fantastic customer service! It's really refreshing to enter a store and be greeted by a smile. The experience was both enjoyable and encouraging. Other footwear companies need to follow your lead!!! Keep up the excellent work. I also would like to bring special attention to Michelle at the Westfield (Stratford) store. Best wishes Fran (Happy Customer)
Thanks a lot! I got it!
Leon Kuforiji 30/07/2013
Friendly and helpful staff, willing to share honest opinions, well supported by management.
Dear Sir / Madam,
I just wanted to comment on how impressed I was with the service I received at your Stratford Westfields store yesterday.
Despite the store being really busy, I was served quickly by really friendly and approachable staff.
I wouldn't hesitate to use your stores again!
Please pass on my compliments! :-D
Service: Excellent. Delivery: positive.
Rashed Uddin 01/08/2013
Excellent store with wonderful customer service!
Paul. He was cool, funny, nice, polite and didn't cross the 'ew way too nice' line. Pleasure. X
Dan Tew 06/08/2013
Just wanted to say how excellent all the staff are in Stratford branch. Particularly PAUL who served us on the till. So often customer service employees try so hard to be friendly and funny that's it's just annoying but PAUL was excellent... his funny and friendly personality was effortless and it really made me happy that i'd bought from the store and been served by a real awesome guy.
Fantastic vans, I just love them. My nephew looks adorable in them. Fits perfectly & i don't see him complaining lol...
I wanted to drop you an email to say that Nakole gave excellent customer service. He wAs so helpful and polite even though i asked him 5 times to get me different shoes.
So nice to see professional customer service without the hard sell. Great service. Lovely person. Just want one needs after a hard days work ready for some retail therapy.
Overall very good service. Hais was patient and informative despite being very busy with other customers also
ade awokoya 11/09/2013
I visited the store the afternoon of 11 September 2013 and was attended by Kimberley. She was friendly and pleasant. Even better she was conversant with the shoe styles I need (new balance) and trawled through the stock to help me. Though I didn't get what I needed, I am very pleased at the service given.
Bought Red or Dead loafers. Excellent service in Westfield Stratford. Had my size in all the styles I liked. Friendly staff were very helpful.
Imogen Vickers 17/09/2013
assistant: 167 Cem
Cashier: 036 Caliesha
I was really pleased with my shopping experience. I spoke to three different sales assistants who were all friendly without being overpowering. The assistant who helped me, who I think was called Poppy, was really helpful. I ended up buying two pairs of shoes.
Thanks for employing nice staff!
I wanted to write in and say what great service i got at your Stratford store today, it was crazily busy and you could hardly move in the shop, but I was helped by a very lovely young lady called Rianne! She's a credit to your team and came away a very satisfied customer with two pairs of new shoes. I will certainly be back as you always have the best selection of shoes. Many thanks. Luisa
I went to purchase a pair of converses in the Stratford City Westfield Schuh branch. I was greeted at the door immediately by a staff called Kofi and I told him what trainers I was after and then I made him go back an forth because it didn't fit and also I kept changing my mind. Kofi was really helpful and didn't mind going back and fourth. Also he explained the meaning of high tops and low tops and also showed me difference between high soles and low soles. I was really pleased and satisfied with his customer service. I did eventually buy an converse thanks to his help. Nice lad.
Damian Joyce 20/09/2013
A really pleasant experience and very helpful staff. The assistant Jess was very attentive when she found the shoes were marked she cleaned them without being prompted and was really polite, charming and professional. At the till Monet was likewise charming, warm and again professional. Only drawback was the leather conditioning cream wasn't available and ready alternative places to purchase it from. On the whole all the staff I encountered were really friendly, not at all over baring and like I keep saying profession. I just wanted to let you know what great staff you have there and what an asset they are to your company. Keep up the good work and thanks Damian
Reception at the door was very helpful, led me to a very kind and patient person who helped me choose the right model and size for me and who, in turn, led me to the happiest, most pleasant cashier.
Overall a great shopping experience, smooth and easy-going!
Karen Jays 05/09/2013
Thank you so much for such a fast delivery. All the staff in the Westfield branch are always so helpful and its a pleasure to shop in there. Well done Westfield !
Claire McLoughlin 13/08/2013
I came in to exchange some shoes I had got as a present online.
Kimberely assisted me and she was really friendly and got me what I wanted straight away.
I was served by Paul who was really nice and made conversation with me and made me laugh. Great service.
juli ozer 10/08/2013
Was served by Alfie who went beyond expectations as a sales assistant. The store was very busy and I had initially asked another sales girl about an item who said everything was on the shop floor. I was on my way out when Alfie offered to look on the computer and found me a pair in my size! Exceptional service and I told the manager how pleased I was. I also came back the next day with my son and bought 2 more pairs :))
Huseyin Cicek 15/03/2013
Kimberley from Schuh Westfield Stratford was a very nice member of staff to talk to, she was a smiley person and her positive attitude made my day better :)
They were very lovely people marilyn and nick.c served us and was a very big help and was very nice helper thanks for being so nice to us
Tajul Islam 22/03/2013
I went to the Stratford Westfield branch on a Thursday evening and the staff over there were very friendly and bubbly. I happened to be served by a staff named Walton who is no doubt the friendliest person I've ever come across in Westfield. He is absolutely customer focused and thrives to exceed customer expectation. I urge everyone who visit this branch to go and take assistance from Walton, and you will walk out with a smile.
Chukz Taylar 19/03/2013
Amazing customer service today in store from Chloe and Lois, their enthusiasm to assist me was much appreciated and very helpful. Especially Chloe. I would recommend this store.
I just wanted to say that I had a really good experience within this store at around 13:00 25/3/13, The cashier Kimberely who dealt with my return was very helpful polite and was just really nice to talk to and just explained the steps and what was needed (document wise) clearly. Her Manager Nick who she had to call over regarding the return, was also very pleasant in his exchanges with me.
Elliot, who was working on the Shop floor, was again really friendly and approachable, He retrieved my shoes and discussed the how they felt etc. and then got the smaller size which felt better. again the conversation was free flowing and was just a nice experience
I just wanted to take the time recognise the great service I received today
Jean Pierre Santamaria 20/03/2013
Excellent customer service from the team! Bronwen and Chloe have a very happy customer ! 110 percent customer satisfaction!
I would just like to say how pleased I was with the attentive service that I received last week from Walton in your store in Stratford shopping mall.
Served by Junior, lovely guy, great service :-)
Jessica Hyde 27/03/2013
Very friendly and prompt service
Got served by Junior. Give him a pay rise!! He couldn't have been friendlier and more helpful even though the store was really busy.
Ericka Espino 08/07/2013
I love how Schuh treats their customers. Thumbs up! Also, the shoes were amazing, I'm thinking of buying a pair again! I love this store! It's the place to be :) Keep it up!
Adele Clowes 10/07/2013
I have been into the store a few times in past couple if months and each occasion served by hais, he is a credit to your store ! Extremely friendly and very helpful. He deserves recognition for this. Great experience :)
Janet Farley 01/11/2013
Staff in store were very helpful and attentive. The last pair in store of Hush Puppie black leather were an odd pair. They were ordered for me to be delivered free of charge to my home address. They were delivered with 24 hours and were a perfect pair. I was very impressed with the store and the after service. Thank You. I would recommend you to anybody. 10/10
Mohima Aktar 24/10/2013
I was really pleased with the service I received. Despite it being a busy period, the sales assistant still managed to serve both myself and another customer who was before me and within a good time. I was not made to wait long, although he did apologise for it, several times. The person who served me was male, glasses and had black hair. My receipt has Assistant :165 :Kay, written down.
I came in with the intention to buy converses for my baby nephew and Instead I left feeling good walking away with great customer service and two shoes for my nephew!
Brilliant service! Keep it up
Tom Broecker 07/06/2013
Came into the store again yesterday and was served by Walton. He was very helpful as usual and constantly smiling. Thanks
Kelly Hunnable 06/06/2013
I went into your Westfield branch today and was extremely pleased with the service I received! ! The assistant who served us was extremely pleasant and the complete purchase took less than 5 mins.....I was also extremely impressed with how welcoming he was and immediately greated us as we walked in. I am a regular shopper to Westfield and I must say my Husband and I always seem to leave less than impressed....I felt the need to let you know how pleased we were with the service as to be honest it really did make my day, it was also a pleasure to have the item in stock!!!!
Many thanks once again
P.s...I was helped by assistant 17
I will most definitely be recommending Schuh to my family and friends! !!
Served by Junior,, very upbeat pleasant young man. Great service.
Greeted by a lovely young lady called Kylie. Visited your
Store in Westfield Stratford. She was very polite, empathised with me when I complained about my daughters very large feet. She assures
Me that the kids nowadays have really large feet! I liked the way
She sat on the floor to assist my daughter.
Even the young lady at the till was pleasant I think her name
Was Simone. Two very very pleasant ladies. Even though
The shoes were expensive I didn't mind because
She made the experience with parting with my
Walton and Amy were fabulous, funny, friendly!
Best wishes to Schuh
Allison Tynan 18/08/2013
Excellent customer service! An easy exchange process and really great treatment.
Adam King 12/04/2013
I was served by Walton and he brightened up my day!!
Walton is the best Sales Assistant ever. He is so supportive, helpful and lovely. Great shopping experience. Thank you Walton! A big THUMB UP!
Steve Mason 11/04/2013
The service from your staff with 100%. I talked to four memebers of your staff and very one of them was excellent they helped me all the way through my purchase and they could not do any more to help.
Well done - makes a change now days, your training of staff is excellent. This was my first purchase from your company and I am looking forward to going back. I will not shop for shoes any where else now.
THANK YOU !!!!
denise powell 11/04/2013
Not only am I delighted with the shoes I purchased (which have been very much complimented, almost adored), I was very efficiently served by a friendly, cheerful and extremely charming young man. If all my shopping was met with such a highly professional approach how much easier it would be (and how much more would I spend?). I had no intention of buying any shoes. I was accompanying my daughter who did also purchase shoes served by the same very helpful assistant......with, according to my receoipt, the name of Walton. Unfortunately my daughter has lost her receipt but she was very keen to give positive feedback on the service Walton gave us.
Thank you Walton, well done and good luck.
Assistant Chloe 038 at your Stratford store was in a word fantastic, very thorough in sizing my sons shoes and a great help, nothing was too much trouble, please pass on my comments to her
just to say that your staff members are very helpful and this particular guy who served me new his brands really well and all i asked was a pair of trainer/type shoes that was comfortable and he showed me few selection and was very happy with the result so thank you very much.
hais who served me was very helpfull and help me make my mind up in between the white convers and addidas. As the pair on display had a mark, he got me a fresh pair from the back which was very nice of him and i love my trainers so thank you for a great service.
Really friendly staff, really helpful! Fantastic!
alex thomas 17/04/2013
i just wanted to say thank you so much for a good service and the glentlement who served me was really nice and helpfull.
Good customer service and All members of staff friendly.
Thanks for helping me to buy some insoles!!
Tom broecker 16/04/2013
I would just like to say how very impressed i was with the service i received from Waltan on friday 12th April. I regret i didn't make a purchase on this trip, but because of the customer service i got, which is lacking in most store today, i will be returning on my next trip to London.
Keep up the good work guys.
Good staff attitude, they were friendly and helpful and they found my shoes quickly. I was served by Junior, he's a cool dude. I always find it a bit odd when staff say hello as soon as you walk in because they've obviously been told to stand there and pounce on customers straight away... Not their fault, loads of stores do it but I find it all annoying.
thank you for all your help and a great service. Am sure i will be returning to your store very sortly.
Hi. Just wanted to say how lovely walton was yesterday.He had all the answers to my questions. I was very happy.
Charlotte Trim 26/04/2013
bought some silvery/black Toms today at Westfield, quick and friendly service as usual and my Dad bought some Vans in Oxford St on Wednesday, very helpful though they were busy.............thanks
The employee's are extremely polite and really helpful! Everytime I've shopped there I have gotten amazing service hence why I keep going back :)
Served by Hais (007) at Westfield Stratford Sunday on 6/5/13 - he was so friendly and helpful and just generally amazing. Nothing was too much trouble and he was so efficient and smiley throughout. We tried on loads of shoes (bought 2 pairs) and if he hadn't been as helpful and quick getting all the shoes for us to try on, we probably would've given up and left. He was a total pleasure to meet and a real asset to your store. A standout sales assistant, made the whole experience fun and positive.
Simon grant 28/03/2013
I got served by Kimberley, who was not only friendly, pleasant and quick, but she also made me feel completely at ease, something that does not usually happen to me when shopping...
She also clearly loved her shoes and had an opinion, all of which helped me decide. To be honest I wasn't actually planning on making a purchase.
Everyone in this branch seemed great and had the right balance between proactive approach and letting you mull things over. I came away feeling really good about my purchase and whole shopping trip.
Props to Kimberley, Stratford branch staff and Schuh's recruiters.
Tony lint 29/03/2013
Service was excellent Luke was very quick efficient and polite as was tashbila a credit to your store will visit again for sure
Corinne Dolan 30/03/2013
Served by assistant 151 Masum - top service and very helpful
Caitlin McRedmond 26/08/2013
I felt very welcome when I went to Schuh in Stratford, I knew what I was looking for before entering, therefore when I got seen (basically straight away) I told them what I was looking for and they got the right shoes with the right size and made sure they fitted me correctly. I definitely got service with a smile, my experience there was great and I will definitely go back again. Thank you.
Emma Seeger 28/08/2013
Tashbila was very nice and polite. Isabelle was fantastic. I was buying for my children and she was friendly and kind, making my daughters relaxed and enjoyed the experience. This is not my nearest store, but will travel there to buy again.
Helen O'Donnell 27/08/2013
We were served by Alfie in the London Stratford store on Sunday 25th August and can honestly say he was the nest shoe salesman ever!
Really honest, not pushy and even gave us advice on how to find other shops in Stratford. And the shoes we bought look great!
Melanie Jeanton 23/02/2013
I was looking for a specific pair of boots that I had seen online. As soon as I walked through the door I saw a smiling assistant ready to take my question. She showed me where the boots were asked me my size and asked a collegue to go and get them for me. Great service. The only thing was it did take a little while for the boots to actually arrive, maybe that's a stock room layout issue, I don't know. Other than that, great. I tried my boots on, aired my concerns about the zip (I was worried I might break it due to my chucky calves) the assistant told me about the returns policy which is great, left the store with my boots and a big smile.
Gareth Molyneux 25/02/2013
Absolutely everyone I dealt with was really friendly, really helpful - I went in with a problem and came out with a smile on my face.
Seriously - every member of staff I dealt with at this store is spot on. Be proud of your staff - they're an absolute credit. Unbelievably helpful, chatty, friendly, and so knowledgable about stock and style. I really felt as if nothing at all was a problem - and felt that I could take all the time I needed to decide.
Thank you so much - you've made an experience I hate (shoe shopping) into something I actually enjoyed!
Chris Bound 29/06/2013
Amazing customer services - able to locate size in an alternative store and get it reserved - collecting tomorrow.
gill dibben 30/06/2013
Whst amazing customer service..really helpfull advice thanks guys x
gill dibben 30/06/2013
Whst amazing customer service..really helpfull advice thanks guys x
Stefan Dieni 02/03/2013
Fantastic experience, great service, light years ahead of your competitors.
Gem hunt 01/03/2013
very happy with the service they provided in the store and also had a great laugh with wallon and chloe GREAT people to have a laugh with :):) I fault when i walk into the shop they was very helpfull,to help me out
me and my brother come in to your shop few days ago and we got helped bye this guy wearing shorts although it was cold outside but he was really nice because i needed a present for my sister's bday so he really helped and even when we went to till he was there to put the vans through the till, my sister loves the van by the way so good one and you guys have a good service because as we was leaving the girl said bye to us at the door so thank you again.
Stuart Miller 15/03/2013
Just a quick comment to thank Walton for his efficiency and friendliness when serving me today.
Rosie Condon 17/03/2013
Very fast and efficient service with the sales person Walton who had a great manner.
Would like to say how happy i was with the service of Walton. Great smile and very friendly.
I was very happy with the help i got in your store last week.Walton is a vey good sales person.I love my new Toms xx
Came in last week to buy a pair of converse, was served by Walton, he was great help :-)
I was extremely impressed by the outstanding customer service by Kimberley at the Stratford store today. She helped me purchase a pair of black vans when I has no intention to buy. I felt that she was very clear and efficient and I will definitely return to the store in the future as all the staff members were really warming.
Brilliant customer service from the whole team, especially Tenika. Will definitely recommend and return when my wallet allows!
I just bought a pair of shoes today, I've been served by Kimberley (149), she's been extremely nice and helpful, that's the only reason I'm leaving this feedback.
just to let you guys know, i always enjoy coming in to your store because you have a very good staff, who are happy to help. i really wanna thank the guy who helped me, he was really helpfull and convinced me to buy 2 of the 3 pairs of shoes i tried on lol thank you
just wanted to say thank you so much for the lovely servise i recived from your shop, everyone was very friendly, specially the guy that got my shoes for me. xx
Assistant 129 (Eva) was very friendly and competent.
mary lipscombde 11/05/2013
Although we did not purchase any footwear the staff in this branch could not have been more helpful. I would have no hesitation in recommending this store for a great customer experience.
Irene Liesk 12/05/2013
Quick service, my size in stock, friendly staff
a good experience
I walked into the store 10 mins before closing for a quick look. I was served by Paris who was absolutely fantastic. Despite the store being minutes away from closing, he made me feel welcome, took time to explain the benefits/negatives of the different shoes I was interested in. I had no intention of spending money when I walked in to the store and ended up spending over £100 on a pair of Ted Baker shoes which I am very happy with. Awesome service. Will be back for sure.
GEORGINA BARKER 15/05/2013
I have recently visited your store & I've honestly never received such wonderful service. I went in to buy a pair of converse the first visit & was a little confused about the sizes, the guy that helped me was really pleasant and welcoming. I had to return them as I had tried them on at home and they wre a little tight. When I returned to the store I was again helped by such a lovely lady whose name is Kylie 006 & she went to get the size I needed, unfortunately only one pair was left and it was the display shoe, it was a little off colour and I said I'd just take a refund, she appologised and proceeded to tell me that shed be able to deliver a pair for me the next day free of charge for the inconvenience. All whilst she was arranging this I was at the checkout and an assistant named Walton 017 again was so pleasant and cheery. I commented on how good the customer service had been on the two recent visits I ja made to the store. We often complain as customers but rarely praise. So on this occasion I felt that I wanted to make a note of how good the device was. Also on the pest visit the people that served me were Aston 057 and Alfie 031, both were cheery and willing and although I ha to return the product it was my fault as I didn't try them on as I was sure they'd fit. Many thanks ..
Kirk Jackson 18/05/2013
I bought a pair of Converse in the Schuh at Stratford Westfield on 9th May and the staff were all very friendly and helpful.
Amy Brandreth 11/11/2013
Really pleased with the store overall! was welcomed when I entered the shop and was immediately offered help which is most rare these days in store. The transaction and service provided I could not fault and my purchase was well worth the trip down to the store.
Muhibur Rahman 14/11/2013
The guy name Kay A. Was delivering outstanding service.
Very good and fast customer service, never left waiting around and always a very friendly face on every visit!
The store had plenty of staff which meant it was easy to get shoes to try out and even different sizes when the first didn't fit. This is especially good in the lead up to Xmas when the shops are so busy.
The assistant also let me know when she had to go and help another customer but that she was around if I needed anything.
Also, the year to return shoes if they aren't right is a good policy
Ros Cooper 01/12/2013
I was served by Tashbila. I have different sized feet and other problems (have to wear inserts etc) meaning it is difficult to find shoes that fit and that I like. Tashbila was patient, cheerful and extremely helpful and made buying shoes a positive experience which it rarely is for me.
The shoes are great too!
I received very good customer service whilst shopping in shuch stratford london. I will definately recommend and buy again.
Had a fantastic experience at Schuh in Westfield Stratford today! Alfie and Sian were perfect! Your services were quick and you both were so lovelyyyyyy! Thank you to the two ladies at the tills also! Totally in love with my new Privileged babiess! Thanks again!
Joanne Selby 10/04/2014
I would like to say what fantastic service I received from Michele.
She took the time to find the shoe I was describing, that I had seen 2 weeks prior, (even though it was not on display!) She showed me other options too and was generally very smiley and helpful.
It is so refreshing to receive good customer care as I find it generally poor these days.
My experience will definitely encourage me to shop at Schuh more often.
Was served by Gem... great guy. Really helpful. Got myself a nice pair of timberlands.
Loved the customer service, Mick was very helpful and friendly. Not 5 stars because I was hoping for a bigger Converse selection.
Loved the customer service, Mick was very helpful and friendly. Not 5 stars because I was hoping for a bigger Converse selection.
Very nice service. I got help from two staff members, male and female (it was Jade). I bought a nice pair of shoes, which are very comfortable. Thx, Schuh!
Maryem Waseem 05/03/2014
Staff were extremely enthusiastic and attentive. They delivered great customer service as well as being genuinely friendly. I walked out of the store with a smile on my face (literally!).
Mr. Andrea Puddu 12/03/2014
yesterday evening I've been in Westfield and I really enjoyed the atmosphere.The shop was not busy, I took my time looking around and then the girls offered your help. I've been helped by Tessa,she has been naturally nice, but all the guys help her bringing my shoes and on the till They remind me about your amazing refund policy and how to leave a comment :)
They make my day better
Matthew Fletcher 06/08/2014
Both the cashier (William) and the assistant (Peniel) were great. They were friendly, helpful, knowledgeable and not scared to offer an opinion! Thanks guys!!
Andrew Lubbock 09/08/2014
We shopped at Westfield London Stratford. Diana served us. We were looking for three pairs of shoes for three different children. Diana was super patient and super helpful. And your range was excellent. We found what each child needed. Thanks Diana...and thanks Schuh!
Brian Leftley 06/07/2014
Best shopping experience ever at Westfield Stratford. I and my family were approached within seconds of arrival in your store and, after being given time to select shoes, we're very promptly handed over to another assistant who brought the correct shoes. Your assistant, Cem, could not have been more pleasant and helpful.
I bought a pair of Ugg flip flops yesterday at the Stratford Westfield store and received great service. Everyone in the store was friendly and helpful. Conall was super efficient too! Thanks for your service.
Jo Usher 15/06/2014
Was served by Alfie who was a star - really pleased with purchases and service received.
Patricia Jolly 29/04/2014
I received first class service at the Stratford Westfield branch today from Elliot. He was exceedingly helpful without being pushy. He was very professional and polite.
I had not visited the store before but following today I would most certainly return.
Thank you Elliot
Sandie Compton 01/05/2014
Absolutely excellent service! Staff extremely friendly, helpful and efficient. I have also shopped in the Southampton and Milton Keynes stores and I always receive fantastic levels of customer service. It's the main reason I prefer to shop there!
Was very frendly and helphul assistant, very quick serviss, was pleasure to do shopping in this store.
It my first time when i am writing feedback, so it was really good service
Lenda Rita Ademi 03/07/2014
jess stone 16/04/2014
just to say that myself and my daughter were really happy with the service and the gentlemen that was helping us, he come back with the trainersso quickly and appologised so been late wich he wasnt. we bought the shoe and he oferered to even clean it for us as it was the last pair left. so thank you for ur lovely service, will definetly come back to your store again.
Iain Duthie 21/04/2014
Michelle was excellent, couldn't have been more helpful, polite. A great asset to your team.
Cindy Deeks 23/04/2014
The staff members
were helpful,courteous and efficient.
Selda Taskan 21/04/2014
Assistant Diana helped me and Kimberley was the cashier.
I recruit for luxury retail brands so I'm always aware of the service in any store.
Diana was so lovely and helpful I would go back there for the great service she gave. Kimberley was also lovely.
Looking around in the store everyone that worked there was very friendly and ready to help with a really positive attitude.
Well done to you all. The other high street brands could learn a lot from you.
Adam Dean 22/07/2014
The customer service was excellent. The employees were very helpful with helping me decide what trainer was best for me and they were extremely kind and warming, and i did not feel uncomfortable approaching or talking to any of the employees
Calum Murray 19/07/2014
The sales assistant who served me today at Westfield Stratford, Cem, deserves some kind of medal. He'd made it to work despite having a nastily sprained ankle, yet managed to be super friendly and find me an awesome pair of shoes in no time at all. If there's a promotion available, he should get it. Failing that, I'll be looking online for how you qualify for an OBE....Top lad!
Christina Briggs 20/03/2014
Excellent service, many thanks, will visit again,
Nick served us and was fantastic
Ashraful Islam 23/03/2014
The service provided by Cashier Kay ((165) and Assistant Jessica (239) was really excellent.
They are very friendly, approachable and I believe they are worth for the organisation.
When I asked to try on a pair of shoes employee 167(Cem) was really friendly and I received excellent customer service.
Fay Kalapoda 30/07/2014
The person who served me was really sweet and kind! It made my shopping experience very pleasant! I would give her a raise! :-)
Really great experience. I noticed some shoes as I walking past and quickly asked a member of staff (Nakole) if there was any other sizes. He searched for me. Unfortunately there wasn't be there was the opportunity to order them for me. He was nice enough to offer to let me try on the size I required in a different colour. He did all this even those the store was very close to closing. He was exceptionally nice and patient.
Katie Judge 06/08/2014
I Visited the scuch store is Stratford yesterday. I was returning my little boys shoes which was damaged. I cannot find my receipt therefore do not have exact names of the guys who served me.
I wanted to say that there was a manager in the store who I think name begins with V, he was Asian faith. He was so helpful and so lovely with me, nothing seeming too much of a problem. A great manger.
There was also the guy who served us, young white guy who lives in the Epping. he was really lovely with my little boy and helpful aswell which is sometimes rare to find.
I hope you are able to find there name and thank them again.
Chelsea Yule 29/05/2014
Gem 167 is a very helpful and polite salesman and helped me make the best chooses and made sure I choose the right size!
Mrs Julie Antoine 29/05/2014
Would just like to commend your Stratford Westfield store, it was a pleasant experience and the gentleman who served us was extremely accomodating and polite. Would recommend this store and would also definitely visit again to purchase.
Went into store to purchase trainers. Was greeted with a friendly smile. Jordan who assisted on the floor was quite helpful. He understood what we were looking for and despite the shop being busy we did not feel rushed. Kay who was cashiering at the time was polite and helpful. Overall experience was a positive one.
as soon as i walked in i was greeted by a sales advisor she introduced herself as Kylie i told her i needed a refund she lead me to her collegue and introduced me to him as Nick and did the refund for me they were very quick and very friendly it was the icing on the cake as i was in other shops and did not even get a look at which had upset me
Liam Dennis 04/06/2014
I received some New Balance shoes as a gift for my birthday, bought from Schuh. I loved them, but after 3 weeks they broke (the glue unstuck). I took them back to Stratford where the staff were really helpful, efficient and professional.
The lady re-ordered the shoes to be delivered to my home. No messing about, apologetic and really, very lovely. I have never shopped at Schuh before but I'll be using Schuh for all my shoe purchases from now on.
Excellent service. Friendly and helpful.
Sharon Seals 09/06/2014
Very helpful staff. Love my new trainers. All round good experience. Thank you!
Carole Meehan 23/05/2014
Lovely service from all staff. Very helpful and polite.
Simeon Olanipekun 23/05/2014
Very polite staff. Felt very welcome and comfortable in the environment. Thank you Cem and the staff at Schuh for making me feel so welcome.
Highly recommend this store
Barry Cotton 24/05/2014
Friendly customer focused helpful and speedy the best shopping experience of my trip to Westfield Neil was especiallycustomer focussed
Simeon Olanipekun 23/05/2014
Very polite staff. Felt very welcomed and comfortable in the environment. Thank you Cem and the rest of the staff at Schuh for making me feel so welcome.
I think I was served by Gem, he was really helpful and friendly, not pushy, just left me to decide without standing over me which I really appreciated! Also SO happy with my new vans :)
BELINDA DONLON 25/05/2014
I dont go clothes shopping very often, because I detest the experience On saturday 24th May I went to the Stratford SCHUH store.
What a pleasant event it was.
From the young man who got my shoes from the store stock, the Manager and Kay who served me. All three were proffesional and extremley polite,
I asked the question "What if these shoes split on this join because I have a deformity on my feet". Kay reassured me that if I should have a problem to return the shoes and they would be changed.
He talked to the manager who confirmed that this would happen should there be a problem.
Kay has exceptional Customer Service skills as do the rest of the staff I encountered. I would recommend shopping at this store to friends.
WELL DONE and thank you for a enjoyable experience
Lois marshall 27/05/2014
really good, nice bloke
Phillippa Gillespie-Eyles 28/05/2014
fantastic staff at the shop, brilliant with my little boy and although not in stock had the size i needed ordered and delivered to my home the next day. One of the nicest shopping experiences I've had in a long time, Thank you
Tracy Myers 25/08/2014
Very polite excellent customer service, thank you
Excellent customer service by sales assistant Greg - attentive used good communication skills knew his product and was helpful / honest about what would suit me. Finally, despite it being the end (of what I imagine was a long day) was cheerful and happy. I would def return to this store.
Gillian Davidson 24/08/2014
Sarah Vincent 24/08/2014
Customer service outstanding. Was served by assistant 167, quickly & efficiently. I was in a rush & wanted footwear for later on that day, based on what i'd said i was going to wear, he advised me honestly & i trusted his decision. Upon thinking about, i realised the pair i was likely to buy actually didnt go with my outfit so thank u 167 for saving me! Top man. Will definitely be returning to this store
Naim Beegoo 20/01/2014
Excellent service! Very polite individuals both Kermara and Elliot had exceptional customer service which i gave 5 out of 5. Look forward to shopping in schuh again :)
5 stars to your store in Stratford-London, especially to your sales assistant Nicoley (sorry, I am not sure of how to spell it), a young guy from Russia, who assisted me.
Today I visited your store in London Stratford, I asked for many shoes to try, I took time and I was so unsure that at the end I bought ...nothing. Nicolej assisted me and he was absolutely professional, nice, friendly, polite. Even more, if we consider that I went there few minutes before the closing time, at the end of the working day. He deliveried a 100% customer service. So, great staff, great shoes, great friendly and professional atmosphere in the store. Your employees do love their job. Well done! Will come back soon...and buy :-) Regards, Lydia.
Kay and Tessa provided excellent customer service and remained well mannered and informative. they deserve raises!
Abiodun Oloyade 01/07/2014
I am really pleased with the service, the lady that attended to me was very helpful.
I had probably the best shop assistant today in you're store. I think his name was "ziggy" but he was the most helpful guy you could meet. I have size 13 shoes and find it hard to find shoes. He personally went out his way to get me shoes that fitted and shoes that's looked good (usually I have to get the first thing that fits me as it saves time and hassle) then he helped my Mum with shoes. Couldn't ask for a better guy in you're stores. GIVE HIM A PAY RISE!!!
( the guy with the size 13 black puma shoes ??)
Richard Kurti 28/03/2014
Excellent service from a very helpful Store Manager and his team. Thank you for being so understanding and flexible.
I had bought a pair of shoes two months ago, these shoes developed a defect, the upper material began to split. I did not have a receipt but did have my bank statement as proof of purchase. I went to the store in Stratford and received an excellent service. The initial contact was welcoming and the subsequent interaction with three further staff members was very good indeed. My defective shoes were exchanged with no hassle whatsoever. All the staff that I had dealings with were very polite and attentive and I was made to feel extremely valued as a customer. A very good experience, thank you.
Excellent customer service by KAY
Very friendly and cooperative
Bill Moult 06/04/2014
Fantastic service delivered by both Kay & Desiree - top class service personnel. They should be commended for their attitude and customer service - truly brilliant.
I will like to say that the assistant go by the name Sian was really helpful, welcoming, considering and caring when i went to get my shoes. Plus I'll like to thank Kay, (cashier) for making the service easier for me.