what you say...
@schuhshoes Brilliant service at the Merry Hill store, in love with my doc martens :) thank you!!
Sarah Taylor 12/06/2013
Server at the till (Daniel?) was fantastic, chatting and friendly whilst still being efficient :)
Great service as always in the store. No wait to be served both on the floor and at the till. Both Mike and Dan were very helpful and friendly! Thank You and I'm sure I'll be back soon :)
Toni Gearing 04/09/2012
my experience was very pleasurable in the store i wasn't waiting around for now more then a minute, the shop assistant very good,polite,made sure we had everything that we needed thank you very much i will be shopping again in there very soon.
Recently i had some trouble with my uggs ripping and couldn't find my receipt. To start i emailed customer service asking what i could do although i wasn't expecting much without a receipt to be honest! Customer service emailed back really quickly, and i was given a list of options and information i would need. I then rang customer service who helped me track my receipt number, this was done really quickly and i'm afraid i wasn't much help! I then took my shoes back to store and had a new pair within 10 minits :-) . I just wanted to say thankyou because everyone that i spoke to was really friendly and helpful ! It took very little of my time to sort and was made really easy to do. thankyou very much !!! :-)
Dom Albutt 07/09/2012
Alex, the store assistant was very friendly and talked as if l had knew him for a couple of years. As i work in retail, I felt the service i recieved was excellent and i am sure to shop at Schuh Merry Hill again.
kizzy osborne 13/09/2012
Daniel and Michael at the Merry Hill branch were incredibly helpful, polite and it was a pleasure to shop there. I will definitely be going back.
Mr J. M. Derrer 08/09/2012
Very polite and extremely helpful sales person Rob (097) and Cashier . .Jess (010) made it a very pleasant shopping experience. Excellent customer service such a change from most other retail outlets.
Matt Bramich 16/09/2012
Excellent customer service from Rob, he was very helpful & pleasant.
Mrs D Worthington 17/09/2012
Assistant 097 Rob was very helpfull and polite, especially he realised daughter used NHS insoles for being flat footed was very patient whilst she tried insoles in for shoe sizing.
Jessica Millward 11/09/2012
My visit to this store today was excellent! I was acknowledged on entry and welcomed straight away. Whilst browsing I was approached by a man (I think Michael?) who was exceptionally friendly and very helpful. I was deciding between two pairs of shoes and he offered an opinion on both without being negative about the other, and was very patient whilst I decided. He complimented my choice, and also went back to get different sizes twice. He then also said goodbye as I left and checked I was happy even though a different member of staff served me at the till.
Ruby Ettle 18/09/2012
It says on my receipt that I was served by Daniel and Michael, both were really helpful and friendly. Hope to visit again soon, when I come back from uni.
All staff were very friendly and prompt and customer service of an excellent . Well done Schun on your excellent selection of good people to serve your company.
Maxine kennings 19/09/2012
I think the service is really good but I wish there was more size 8
Was served by a young girl called tawny. She was very helpful and polite. She helped me decided between 2 pairs I was unsure about and it was so nice to see a friendly face after I'd had such a bad day.
Joanne McDonald 30/09/2012
Very helpful friendly staff, who try there hardest to help, very quick to offer an alternative or will order what they haven't got in stock. Schuh should be very proud of there staff at this branch they are a credit to them.
Lisa Evans 03/10/2012
A very bright and enthusiastic chap called Rob served me today with some toddler's Converse AllStars and Ugg boots for my daughter. I specifically approached him in store after a very positive and enjoyable experience 2 weeks previously when I bought some Converse for myself on his recommendation. He had a refreshing, engaging, and humorous attitude, and made shoe shopping fun! This is the kind of pro-active sales attitude I have enjoyed as a customer in the USA but rarely see in UK retail stores. Good job everyone, keep smiling! )
Tracey Bishop 29/09/2012
I have shopped at Schuh quite a few times now also using the click and reserve option. The staff in Merry Hill branch of Schuh give brilliant customer service, I always walk out very happy.
Fantastic service tawny was amazing, really pleased would definitely shop with you again especially if tawny was there !
Carol Sharpe 09/10/2012
All the staff were very helpful and efficient
kay smith 11/10/2012
i was served perfect yesterday by two perfect gentlemen michael was my assistant who introduced himself and could not do enough to ensure my two young daughters had his full attention even though they are very demanding, then daniel on the till was also a great cashier very friendly and helpfull explain the refund policy to me and went to great lengh's to ensure we were compleatly satisfied, i never normally take the time to fill out anything like this however with such helpfull and friendly staff i did think it was really well worth a mention, thanks again guys for being such great assistance to me,
Steven Harris 13/10/2012
Top quality service. Served by Shila who was impeccable. This isn't the first time that she has served me and i'd like to say that she couldn't have done a better job, absolutely leading by example of how to look after a customer. Very friendly as well as being able to answer any question asked.
As for the product, seems that they (and the industry) are becoming rather expensive, but i did continue to buy them.......
JACQUIE HALL 12/10/2012
FANTASTIC SERVICE BY LOVELY FREINDLY STAFF ( DANIEL ) AND JESS AT THE TILL
UGG ELLE BOOTS SO COMFORTABLE IVE BOUGHT ANOTHER PAIR TODAY ONLINE IN A DIFFERENT COLOUR !!!!!
ONLINE SHOPPING REALLY EASY TOO
Faye palmer-hendy 14/10/2012
Excellent service. Very polite and helpful staff
Martin Woodhouse 22/10/2012
Ellie was amazing very patient and nothing was too much trouble we went in for one pair and left with two . Leo the manager was very friendly and was obviously taking the time to coach his team well done regards Martin Woodhouse
Julie woodhouse 26/10/2012
Excellent customer service in this branch , had a problem with some shoes bought few days ago and John sorted it straight away, nothing is too much trouble for the staff and you are aways greeted with a friendly smile.
Pam Page 25/10/2012
Rob was the assistant who helped me with finding my son suitable shoes for sixth form, he was very helpful in a very challenging situation as my son has to have in soles inside his shoes so most shoes are not deep enough to accomodate them and his feet. Rob suggested many types of shoe and helped us to find some to fit
samantha smith 31/10/2012
Dealt with on shop floor by Chrissy(056) and at the till by Jess(010).Found both of these girls to be very polite, friendly, efficient and professional. Every member of staff we saw greeted us and said goodbye as we left the store. It makes a refreshing change to be treated so courteously when out shopping. Thank you to the staff at Merry Hill.
Nicki Gardner 01/11/2012
I was greeted by Rob D who helped me locate the brand I was looking for. He gave me space to look at the shoes and select the ones I wanted to try. He quickly spotted I was ready to try the boots on and was very efficient to get the sizes I needed. He was especially patient when I changed my mind a few times. Through this I was aware he was helping another customer at the same time, but keeping up the excellent service. Thanks very much Rob!
Stephanie(072) who served me yesterday was fantastic! Quick and efficient, as the store was bust but I didn't feel rushed. I was undecided about witch pair of shoes to buy, so she explained you returns policy so I brought both (an keeping both). She also chatted about things other than to shoes to my wife so engaged with us both. She is a credit to the store 10/10 for customer service! Also Leo on the till was polite and friendley as well.
Charlotte Oliver 17/11/2012
The assistant Rob (079) was excellent very helpful and would definatly buy again from this store.
The store was quite busy when I went in, however the service I received was friendly and speedy. I got exactly want I wanted and left the store very happy.
Jon Hartle 09/11/2012
Went into your Schuh shop at Merry hill (20/10/12) with a friend as he was looking for a new pair for a holiday. Whilst he was trying them on, a had quite a severe nose bleed whilst sat down.
A huge credit to all of your staff, and especially to one, who's name I can't remember who helped me and escorted me to your toilet. You were sympathetic and curtious throughout. Never have I experienced such enthusiastic and helpful staff.
Samantha Harrison 21/11/2012
the customer service was very good. they were also very friendly
Luke Ricketts 15/01/2013
Felt welcome in the shop great customer service of all the staff there and very polite this makes me want to come back and shop with you again would recommend Schuh to all.
Callum Freeman 28/01/2013
Great service couldn't be more helpful helped with everything I needed and were quick and couldn't be more polite! (Assistant Leo)
Paul Tate 28/11/2012
Very friendly and helpful staff
Rob was the person who assisted me with my shoes, he was very polite and helpful & also introduced himself to me aswell. Tawny was the person who dealt with the payment, she was also polite & very helpful. Overall I was very happy with the experience, better than I have had before.
We would just like to say Thankyou to Hannah, the assistant who was extremely patient and helpful with us especially as I tried on many different sizes in several different types of shoes - I bought 3 pairs of shoes and a pair of ugg boots. She provided us with lots of helpful information and nothing was too much trouble. Thankyou again to Hannah, I was extremely impressed with the brilliant service that I received and will definitely be returning to schuh again soon.
michelle southall 08/12/2012
The staff in store were extreamley helpful, knowledgeable and and very prompt with service. till staff were also fantastic and went out of their way to speak to you. we came away feeling very happy with the service your staff had supplied.thank you
Hannah Faville 09/12/2012
The colleague who was helping my sister try on her shoes was very helpful and friendly, he stayed very professional when my 8 year old sister wasn't being very helpful! But he smiled and stayed happy throughout, should be proud to have colleagues that can stay happy throughout a busy Christmas period! :)
Kelly Hope 23/05/2013
Visited your store today with my Nan having reserved two pairs of Converse on the internet for her last night. When we arrived our shoes were waiting for us and were served to us by Jon (who my Nan asked if he was Bradley Wiggins!), his colleague told her she'd made his day as this was his hero. She then went on to chat to him about football and cycling as he helped her find coloured laces. At the till we were handed over to Dan who was equally lively and friendly. I'm leaving this feedback today because Jon and Dan made our day too with their brilliant customer service and lovely personalities.
It is refreshing to be served by people who are interested in their customers and engage with them as all too often in shops customers are faced by sullen faces who obviously feel superior in some way and know nothing about the products they are selling.
Having been a shoe store manager I know how hard it is to motivate a team and I would like to pass on congratulations to the management team at the store as they obviously keep their team motivated and happy as all the staff we saw were friendly and helpful, not just Jon and Dan who we were served by.
I would also like to suggest Jon and Dan for commendations (not being a politician or the Queen a CBE is beyond us-sorry Jon) as they really are a credit to the Merryhill store and Schuh as a company.
Once again thankyou to both Jon and Dan for making our day.
Pam Abel 28/05/2013
What wonderful service in a great store! Very busy on Saturday, but the sales assistant Stephanie Lester was attentive, efficient and incredibly helpful. Although the two selections didn't fit (high instep) she was friendly and yet professional. After suggesting different styles and bringing other sizes to try we unfortunately had to leave without a pair of your beautiful shoes THIS time (although last visit resulted in 2 purchases!!) Just feel the need to commend Stephanie to you as we would certainly come back again....even on a busy Saturday! Thankyou!
Mr Dean 31/05/2013
The Staff were very friendly as always! I was severed by Dan who was quick and efficient and made me feel comfortable in the sto, helping me pick between two pairs. Mike on the till was the same and really sealed the experience. Thanks Schuh Merry Hill #MarsBar
Was in store today for some converse. I was unsure what to have due to they being alot in choice. A staff member at the till jokingly recommended Dan was best to help. He shown me numerous amounts but recommended the new style Daintys. He was very humorous, polite and funny to. Iv never had this joy of service before and it was a pleasure. Michael was also great these two are a credit to the store. Sorry mike the jute bag wasn't for me! Hahaha overall very happy. Thanks lads. :))
I never often do this online feedback but the two guys on the till deserve credit for their service. I came in store to return some
Shoes for my girlfriend due to them being an unwanted gift. They was very helpful in refunding. I forget there names but they nicknamed themselves Ant and Dec which was quite funny. Just a general thank and will be back.
Rachael Evans 01/06/2013
Very good in general happy with purchase
Came in with a friend today but have to comment on the amazing service by the assistant Dan - he was really friendly and helpful - he couldn't do enough for her. It isn't often you get this kind of service these days so I had to comment - well done Dan - keep it up! You are a credit to the company.
Great customer service. Dan is cool :-)
Jessica Foxall-Beckley 24/07/2013
Excellent service by your team today. Dan on the till was particularly helpful and friendly.
Emma Bazso 21/07/2013
Customer Service I've ever had in a Shop!
I went into your Merry Hill store on Saturday 20th July and found a pair of shoes I wanted in black. A couple of minutes later after I had looked at the other shoes a sales assistant asked me if I wanted to try them on so they promptly got my size, but they were in a different colour. The sales assistant kindly informed me that if the size was right then I could order them and have them delivered free of charge to my house by Wednesday. She gave me a ticket with all the correct details on so all I had to do was order them. Very attentive staff and excellent customer service!
Thank you, I will defiantly be back to this store very soon.
Ann Henshaw 24/07/2013
Just wanted to say how brilliant your in store staff are and also your online ordering system.
MRS SULLIVAN 25/07/2013
I was served by Tawny and Daniel what fabulous service, they were both very pleasant and helped me in the purchase of my gorgeous shoes.thanks guys
I am incredibly happy with the Batman Converse I have purchased but even more satisfied with the service. Daniel was such a genuine and helpful person. As soon as we walked in he greeted us and was very polite and a credit to your store. Everyone in there was extremely professional and I also was impressed by the member of staff at the tills, Tawny. She also was very friendly and overall these two members of staff made my experience a positive one. I will be returning to this store.
Andrew Connolly 05/08/2013
I was served by Hannah at the Merry Hill store- She was very helpful and friendly. Nothing seemed too much trouble for her.
Sanjeet Dhaliwal 06/08/2013
I was served by Steph on my second visit and Alex on my first visit - both were really kind and helpful and were really friendly to talk to as I tried on my shoes. They both immediately greeted me at the store, and were keen to help me find some shoes for myself, and made me feel comfortable to ask for more help. Steph helped me pick out a colour for the Vans I bought, after I tried some Converses which I didn't like. She was really attentive and quick with the shoes, and was always offering to help me further, and even joked with me about how I tied my laces. :) I would definitely shop here again. :)
Claire Whitehouse 06/08/2013
The Merry Hill store didn't have the shoes I wanted in my size so offered your free delivery service to my home address. The staff in your M Hill store are always extremely pleasant and helpful in my opinion - chatty but not overbearing and always happy to suggest alternatives or solutions if items aren't in stock etc. Whoever is responsible for selecting and training your staff is doing a fantastic job - a few other places could learn a thing or two! The person who served me was named Jack from memory.
More importantly I LOVE my shoes which were ordered on Sunday 4th Aug, delivered on Tuesday morning 6th Aug - great service. Even the delivery man was cheery! Thank you very much!
Amazing I love them good quality!
Sarah yarnall 15/01/2013
Me and my husband came to your store this morning and the lad that served us couldn't of done enough for us! My husband to be honest is a nightmare when hes buying shoes and dan had the patience of a saint! In the end we walked out the store 45 minutes later and puchased two pairs of shoes. Dan gave honest opinions on the very many pairs of shoes that my husband tried on which i think is brilliant. A excellent person to have as a member of staff! Lovely person! We will be back again!
Caroline Ruben 22/01/2013
Shop assistants very welcoming. I have a problem with my back and find it difficult to bend to unzip my ankle boots. I was served by Robbie who was extremely helpful and very kindly helped me out of my own boots and then helped to replace them back on. Very efficient and a very nice manner. Robbie explained about returns policy.
Cashier's name was Michael who was very friendly and reiterated returns policy and again very efficient and personable.
A good experience.
I purchased a pair of Moon Boots just right for the snow.
Lisa Pearson 28/01/2013
The assistant Dan was very helpful and his customer service was excellent. The cashier Rachel was very pleasant. Smooth transaction and overall good shopping experience
Excellent service provided by Leo, and his team. In particular - Greg, and Ryan. Efficient device with a smile.
Alice Chiad 31/01/2013
I went into the merry hill branch today, as i was torn between a few pairs of boots that i had seen, your staff Dan/Shila were extreamly helpful in helping me find the the perfect pair of boots.
They were extreamly friendly and helpful. I wish all sales assistants were as pleasant as the ones in the Merry Hill branch.
Alice Chiad 31/01/2013
I went into the merry hill branch today, as i was torn between a few pairs of boots that i had seen, your staff Dan/Shila were extreamly helpful in helping me find the the perfect pair of boots.
They were extreamly friendly and helpful. I wish all sales assistants were as pleasant as the ones in the Merry Hill branch.
Carl jones 04/02/2013
Served by Leo assistant 001,very polite an friendly , asked me to take a seat while he got my shoes.very quick service. This Is the first time I have used schuh and will now be a regular customer because of the wonderful service I received from Leo .
Natalie booth 29/06/2013
The shoes I wanted In store was damaged so I had another pair delivered to my hone the very next morning!! Excellent service
Toni Fowkes 04/10/2013
Wonderful service and staff. The girl with the short blonde hair which was shaved at the one side was wonderful with my son even though he was miserable. She tried the puma trainers on him and made sure they fitted him well. Shes a credit to your store. Definately will visit again.
I was approached by Dan who was really helpful, friendly and efficient. I also received excellent customer service from Shila who was both approachable and really helpful. Both members of staff were a prime example of what excellent customer service should be like.
Michelle James 07/10/2013
The store was well set out, easy to browse and staff were polite and helpful.
Beth Causer 08/10/2013
I visited the store on Friday 4th October to purchase Bailey Buuton Grey UGG boots. Unfortunately they had not got my product in store but were more than helpful and ordered my UGGS straight away from the store and they have arrived Tuesday 8th October.
This has been an excellent service and I am more than willing to use this service again.
Chris Simpson 08/10/2013
Purchased shoes during the 'Student Lock-in' night at the Merry Hill store. Although it was very busy the staff were first class and continued working to the best of their ability whilst maintaining excellent customer service. The cashier Tawny was polite and friendly and informative when I required advice on returns and future discount events. Very pleased the staff were a credit to the store that night.
Tracey Pell 11/10/2013
Went into store for boots for husband, staff very helpful and good selection of boots. Prices are reasonable as well
Suzanne Webster smith 13/10/2013
Greg was an excellent assistant. He was friendly and extremely helpful. I am a wheelchair bound customer and Greg treated me with decency and respect. He deserves commending
Christine Wood 14/10/2013
A lovely friendly store. Was greeted by staff when I walked in. Friendly smiles and hellos. After looking around for about 5 mins a member of staff came over and asked if I needed help. She found exactly what I needed. The young girl then told me to wait by the till and she would bring them round for me. I got to the till to be greeted with yet another friendly hello and smile. I was asked if I'd found everything I'd wanted and if they could be of any more help. The transaction went smoothly and quickly and had goodbyes from both girls that had helped with my shop. Excellent.
Emma Butcher 13/09/2013
Fantastic team , especially dan who served me while i took ages to decide on which converse were best , he brought out all different colours and helped me choose , he was fantastic and nothing was too much trouble , a true credit to your team , thanks again
Kim Stanton 21/09/2013
My Mother and I walked into the store & was greeted straight away however we wanted to browse for winter boots. We selected 2 pairs my Mother liked, as soon as we sat down a young man gave us immediate eye contact & came over to assist. He asked what size & went to the stockroom. She Tried on an expensive leather pair £75.00 & a cheaper man made pair £40.00. He actually gave my Mom his honest opinion & stated the leather pair would last longer and looked nicer against the man made pair that may have to be replaced next year however he understood my Mom's budget. He stated customers had actually returned the man made boots because they did not last. Our experience was fabulous due to the service & attitude of Dan O, I gave immediate feedback to his manager, my Mom did by the £75.00 pair
! was really pleased with your service! I wanted some black nike blazers but they didn't have my size but they recommended the grey ones which luckily had my size! Overall, very pleased and glad i purchased them! :)
Nikki Cartwright 11/02/2013
Fantastic service from very well informed and extremely polite staff.
A real breath of fresh air in the retail world proving that politeness is one of the few remaining blessings which doesn't cost money.
Aimee & Cassie 09/02/2013
Ryan was a fantastic salesman he had a great attitude about him and good banter. Without his humerous personality we wouldn't of had such a humerous time during our visit to schuh! thanks and to the manager, hilarious!
Taya pick 05/09/2013
Steph helped me to find some amazing shoes for my 18th and took the time to talk me into them ! She was lovely
David Mclaughlin 06/09/2013
The staff at your Merry hill store was a breath of fresh air, I was offered help as soon as I walked in the store but without any pressure, After ten minutes of not knowing what I wanted to buy, the young lady came back and helped me pick some cool foot wear, another lady went and got my size and was also very helpful..... I left the store feeling very happy, I am sure people are quick to complain but it takes something special for someone to actually take the time to praise great customer service, I will always go out my way to go to your merry hill store.
Mr Cooper 05/08/2013
Sales Assistant (Alex) very helpful.
Gemma was brilliant gave good suggestions and ideas nothing was too much for her. I haven't shopped in Schuh for over 10 years and Gemma reminded me why I love schuh so much. Thank you Gemma
Sarah Durham 17/08/2013
Excellent service!!! Very pleased - went into store knew what we wanted to purchase 1 pair of shoes was in my daughters size and we purchased, the other wasn't available in store in the colour we wanted so the assistant brought out the size to check the size was suitable and ordered the pair in the colour we required, we ordered on the 16th and they arrived thismorning the 17th - 2 pairs of shoes purcahsed excellent service = a happy mom of 2 and I will defininitely be back after service like that - well done :)
Amy Baker 27/03/2013
excellent customer service
Billy-Anne Hambleton 27/03/2013
For as long as I can remember, this store has been a pleasure to shop in. The staff always appear genuinely kind and happy to work there - I guess that the right people are employed to join an already nice team. I told the manager once he must be a good person to have built such a group of lovely employees.
Different staff this time - still absolutely lovely. Whatever you are doing, it's good!
Sarah Hall 16/07/2013
I was bought a pair of shoes as a gift for my 40th birthday & unfortunately they were too small. I expected to be told you would give me an exchange & that i would struggle to find something i liked. I was amazed at how helpful the staff were when i walked into the Merry Hill branch!! I was treated like an important customer & within minutes the right size had been ordered & i was assured they would be ready to collect in a couple of days. I was thrilled to receive both txt & e-mail to advise that shoes were in store as
promised. The shoes r beautiful and fit perfectly & yet again the staff were fantastic
- so friendly & helpful. I havent shopped in
Shuh since i was in my 20's, but i will definitely be back very soon!!
Jen Anderson 26/10/2013
Popped Into your store in Merry Hill yesterday, i was asked by Dan (Titanic feet) within seconds of being in the shop if i was alright and did i need any help with anything...
tried on two sizes of converse in which one was too big and one was too small... Dan & Jon really helped me out and made my decision so much easier :)
Dan was great!! Funny, friendly, helpful & just generally brilliant!!
PS. i went for the speedboat- definitely the better option!!x
Amanda Johansson 27/10/2013
Rhiannon L was friendly, helpful and made the experience a great one!
helen sefton 30/10/2013
Alex has served us at least twice before. All members of staff are polite, friendly and helpful but Alex is particularly so.
Daniel Metcalfe 05/11/2013
The assistant was very quick and efficient apologised for my slight wait. Another member of staff took my payment at one of the side tills as there was only one person serving and one person in front of me. Staff seemed to go over and above. Very impressed. I generally wouldn't leave feedback. But thought the staff deserved recognition : )
Daniel Metcalfe 05/11/2013
Excellent service for the short amount of time I was in the store. I receive the same level of service every time in this store. I was greeted as I came in and felt I could approach any member of staff if I needed help. I have never received such good service from another store, ever!!!
Sharon goode 19/10/2013
On visiting schuh looking for a pair off ugg boots as a gift ,I was told that they could not get that size in,I explained I rather not go elsewhere ,I was so please that Richard and Gemma help me by ringing head office .head office found a pair and are know on there way . I would like to say how helpful and pleasant the staff are at merry hill and many thanks .I shall continue to shop at schuh .
Jason young 24/10/2013
Dear sir madam,
I was very pleased with the service i received the lad was called Daniel he was very pleasant and very helpful nothing was a problem for him very helpful in making me which pair to choose thanks very much Dan Jason young
Phoebe Biggs 20/10/2013
I think the service was quick and all the staff were polite.
mike sadler 20/10/2013
Superb service by Luke, very friendly service by cahier Katherine
Lovely staff Alex helped me with the sizes :) an found me and 8 and also helped me with picking which converse would be nicer with an outfit and then fan served me at the till was very nice asked me how my day was going and made a joke about the shoes looking a bit small for me. Very friendly staff I even able to ask if I could use my student discount as he didn't seem like he was in a rush and he had got time to serve me which was really nice as you do not get that in many shops :) I now have a very happy 3 year old with a pair of black converse thanks to these to lovely lads
Chris Berry 05/06/2013
Fantastic customer service, everyone was smiling and welcoming, great footwear advice and made the returns policy very clear.
Aaron ellis 04/06/2013
Very good service and very good prices and helpful and welcoming.
Joanne Pincher 09/04/2013
Excellent service. Offered foot measurement for my 9 year old and advised on best choice of shoes/boots for her developing feet. Dan interacted with my daughter as well as myself. Checked that her choice of boots fitted correctly and advised guarantee policy. Many thanks :-)
JON was very helpful and polite, he gave good customer service! And GEMMA who served on the till was also polite. Me and my sister were happy with the service they both gave to us when we were shopping in the store today! :o)
(On the receipt the cashier number for Gemma is 011 and the assistant number for Jon is 005)
Tina caswell 10/04/2013
We were assisted by Gemma who was really lovely. My son is autistic & can get quite stressed when having his feet measured. But Gemma was great with him talking to him all the time. I was very impressed!! Thank you Gemma x
Loved the service. The guy who helped me, Ryan, was very enthusiastic and keen to help. Was very impressed and because of this I now I have awesome new shoes, which I adore, and leaving feedback due to this.
abigail dutton 15/08/2013
excellent service ryan was really helpful allowing me time to try different styles and sizes
john fletcher 17/08/2013
Great, smiley service and great selection of shoes.
Fab store assistants and speedy, friendly service!
Daniel served me on 02/08/13, I bought a couple of items. One of which had to be ordered and delivered to my address, Daniel sorted all this with ease and was very chatty the whole time. A very good shopping experience, this young man should be promoted because his skills should not go un-noticed and would benefit any store. A top lad with a positive attitude, I will be shopping at Schuh Merry Hill again.
mrs Nutting 24/08/2013
On entering the store was greeted by alex who was very friendly and listen to my self with my requestfor a certain shoe request that was very important purchase. He dealt with my request in an efficient positive way. Alex took the time to ask how our day had been and made my self and my son feel like a very valuable customer. I generally had very great shopping day.
Lisa & Chloe Evans Dimmock 10/04/2013
we went into this store for the first time as my daughter wanted a pair of converse hi tops, therefore we went in to try sizes and look at what was available. We were served by Nicole and she was brilliant she found the shoes my daughter liked she reviewed the shoes when on to make sure they were right, she interacted with my daughter which is so different to many shoe shops. We felt very comfortable and not at all pressured. The till operator Tawny was equall as plesant and on the way out other staff also spoke to us. We thought the shop offered a good range of brands and we enjoyed our time spent there today and will be visiting the store again. Thank you all it was a refreshing change to walk into a store with pleasant staff who offered their time, chatted with you and didnt pressure you. Well done hope to see you all sometime soon.
I visited the store Wednesday late afternoon and the staff were friendly and all offered eye contact and help including sales floor staff right up to till. Explained about your 365 day refund policy and mentioned the feedback option! Happy customer, will be back soon!!!
Maxine kennings 02/05/2013
I love shopping at shoe but they never seem to have a lot of size 8 other then that the service is outstanding
Sim Moman 09/05/2013
Daniel provided excellent customer service. He had a very polite and kind attitude and was very helpful with suggestions. I was served in a professional manner and I can see that he represents your store amazingly! Brilliant sales assistant!
Donna Malone 28/03/2013
As soon as I walkied into schuh with my daughter to get her a pair of Converse Hi Pumps, the sales assistant Ryan was really helpful fantastic with my daughter and generally took an interest, in what she wanted and put myself and daughter at ease, and made it a pleasurable shop. Ryan is a credit to Schuh so much so I went back to the store today and purchased another pair of Converse Hi Pumps for my other daughter, I am also leaving feed back for the girls who served me today, so if anyone needs shoes or boots of any kind pop into Schuh Merry Hill great atmosphere friendly staff.
Ryley Malone 28/03/2013
Once again I have shopped at Schuh and had fantastic service and really friendly staff, from the Sales assistant Tawny right up to the store manageress Shila. Really helpful and a delight to go and shop, so many stores have staff that really dont care, or show an interest I find with Schuh everyone employed at the Merry Hill store are great and a credit to Schuh Thank you everyone.
James Brookes 31/03/2013
Very comfortable and look great with jeans. Great service. Overall happy purchase. :)
gayle phillips 05/04/2013
fabulous service, excellent staff, lovely store. I will be back !
Absolutely fantastic service!
Sheila was very helpful from the moment I arrived in the store, nothing was too much for her!
I was served by Tawny at the till. She was absolutely fantastic and explained the returns policy very well in case I wasn't satisfied!
Its always a pleasure going into a store where their staff are very helpful. Will definitely be shopping there again!
alex cox 05/04/2013
excellent, patient helpful staff with lots of choice.
Mike Smith 06/04/2013
Great service. Friendly, informative and no pressure selling.
Josh Hyde 21/08/2013
I've recently bought two pairs of shoes from your store and the employees have been a massive help! The first time I bought a pair of converse and was helped by a woman called Katherine, her customer service is excellent! Very polite, very quick as I wasn't waiting long at all when she was finding my shoes, and very easy to have a conversation with! It was great to be helped by a person who seemed very happy to do so! The second time I was helped by a lad called Ryan. Very cool guy and he was more than happy to help me when i needed it. The shoes I needed weren't in stock but Ryan gave me a slip to order some at the tills. He explained how the order and delivery worked and we had a bit of a laugh and joke along the way! After that he took me to the tills where I was again served by Katherine, who again was very helpful. Two really customer focused employees that deserve some credit for how well they work! I work in retail myself and know how frustrating it can be when customers don't recognise your hard work, so this is the least I can do! Thanks for the help guys!!!
Assistant on shoe dept was v helpful and attentive, friendly. Assistant was Greg.
However, waited ages at till and no one came to help for ages.
Amazing service today by all members of the merry hill store, especially by the manager and young girl who was wearing glasses, receipt say cherelle but I thought her name was something different like a short name. They were very helpful to myself and my partner and was being very lovely to our 2 year old daughter. They were very patient and helped us choose out 3 pairs of shoes which we purchased! Very happy with our shopping experience and will definitely go back to this store for future purchases.
Harry Wilkes 26/08/2013
I've been served by 'Alex' many times in store and he is be friendly and very helpful, it's always nice to have someone who can help you regularly and also hold a good conversation whilst doing so, thanks Alex:-) from Harry & Kiera.
Kate Silk 28/08/2013
Had a long haired chap with a lip piercing called Dan (i think!) he was fantasic gave his opinion on what were the best shoes even though it was different to my nans! He was very helpful and patient!
Slow but good service
After spotting the perfect pair of shoes on the Schuh website I decided to contact the Merry Hill branch to check whether they were available in store. Jessica handled my call in a genuinely friendly and professional manner, unfortunately the shoes were out of stock but Jessica was able to make immediate recommendations with regard to ordering over the internet and the return to store policy. It was truly helpful to speak with someone who could relate first hand experience of the product.
36 hours later I was delighted to receive my order.
Kathryn O'Leary 26/02/2013
I thought I knew what I wanted to buy - stakk very helpful, friendly and not pushy - no hanging over you while you look at the range. It turned out that the shoe I thought I wanted, that my daughter had found perfect, wasn't so good for me. I explained what I wanted and was shown the perfect range! Came away very happy and impressed!
After a very busy day xmas shopping and being shoved about everywhere schuh was my last shop and it made a change to be served by such a lovely and polite member of your staff tawny she was extremely helpful as i know nothing about vans shes a credit to your company .
Ian Lindsay 13/12/2012
I bought some lovely Doc Martin boots today in your Merry Hill store. I would like to thank Sam for her excellent customer service she is a credit to your organisation and made shopping in Schuh a very pleasant experience. Many thanks Sam
Excellent customer service
Spoke to three members of staff who each gave me advice in a very polite manner - it was a pleasurable shop!
Diane Gibbons 17/12/2012
Jessica was really happy & made conversation as soon as I approached the till, what helped was I was wearing a Aston Villa sweatshirt & she is a Villa fan.
Although it was 3.30 pm, she was still extremely cheerful
Kevin Haddleton 23/09/2013
The staff were very pleasant and very helpful its one of the best shops for customer service i have been in all round great experience.
Daniel John 22/09/2013
A quick and friendly service. They gave good service and advice, and were happy to help in any way possible. A very successful trip to Schuh. Alex was friendly and helped me to get the boots that I wanted, and Greg was excellent on the till.
Gemma and Dan made my shopping experience fabulous as they were well mannered, extremely helpful with my purchase and it was fast service. A pleasant change from other retail stores!
Gemma Bradnack 29/09/2013
Rachael Stafford 28/02/2013
I'd just like to thank Gemma and Jon (Manager)from the Merry Hill Schuh branch for all of her help when I recently returned a faulty pair of black UGG boots. I couldnt find my receipt but I knew I'd bought the boots, along with another pair of shoes 10-12 months previously. I'd spoken with your Head Office who had assured me that I could take the boots back to the store & you could 'look up'/trace my purchase on the computer. She searched for my purchase & eventually found the transaction.
Gemma's efficiency & customer care was superb. Her attitude & skill set when dealing with customers was excellent & her manner must be rewarded. Unfortunately for me, the zip was faulty on my boots & I wanted them to take on a ski trip...however, unfortunately there werent any more in stock anywhere in the country, so, I decided to take a voucher & will be returning to Gemma to spend it!
Thank you Gemma for all of your help, advice & being so efficient in your customer facing position. If only more shop assistants were as helpful, kind & courteous as you, the world would be a better place!
Deborah and Adrian Butler 05/03/2013
Always remembered by store manager Leo Baxter who always greets us with a smile and warm welcome back and delivers 5* service. Leo and his staff are helpful and friendly without being over pushy for a sale. Just heard that Leo will be leaving Merry Hill branch for another region, he will be missed, we wish him success and best wishes for the future. xx
Russell Curtis 28/02/2013
Excellent friendly service from Tawny and Leo today!!! Both assets to the store and company overall.
darren hemus 09/03/2013
2 or 3 times at your Merry hill store in the west midlands one word about all the staff FANTASTIC
Paige-Louise Fagan 24/04/2013
Visited this store today in merry hill, received a warm welcome from all the staff. Especially the cashier Daniel who was very helpful, his positive attitude and politeness was a Joy to my shopping trip! Will definitely be coming back soon!
Christine Rush 30/12/2012
I visited the Merry Hill store several weeks before Christmas and the shop was absolutely packed with customers and staff were raced off their feet. I had cause to speak to a number of members of staff, including the manager, whilst making my purchases. Not only did they all give excellent customer service and show extensive product knowledge, they all went " the extra mile" to ensure I was satisfied with my selection and understood the exchange/returns policy. All of this was done with a smile and pleasant nature - not easy to do in a hectic and fraught environment. A truly professional customer service.
Jo Butler 06/05/2013
Long drive to busy store but very helpful staff and one happy daughter all star n schuh'd up! Sorted and worthwhile trip.
I was really impressed with the layout of the store, it was clean and not cluttered at all which is always a good thing!
I was looking for my first pair of Converse and found a pair that I adored quickly, the person assisting me (Josh) was really helpful and great to chat to whilst I was trying on the shoes (Josh has great music taste by the way)
Other staff I didn't see the names of were also pleasant and I will definitely be shopping in your store again as soon as I see another pair of shoes I like!
Georgie Jennings 11/05/2013
Second time I have visited the store and made a purchase and will certainly be returning. Both times I have had amazing service. Fantastic team at merry hill schuh and second to none service. Happy to help and really quick and helpful too. Fab
I was offered assistance whilst browsing but knew what I was looking for already. There seemed to be plenty of staff on the shop floor ready to help. I was buying a Birthday present for my Mom and Schuh had the best and most vibrant choice of footwear out of all the shops I had tried! The store was easy to navigate. I approached Michael to find me the size I required, he came across very helpful and had some light hearted banter about me trying the shoes on (I am a guy) But it did not make me feel uneasy, I think its great that he brings his personality to work! Once the shoes were behind the till Michael immediately got Richard on the till to process the transaction, so there was no waiting time. Richard too was very friendly and polite, he asked me if I wanted to purchase a £2 reusable bag, he was not pushy about it and his tone did not change when I said no thanks. I asked for a gift receipt and he did not just give it to me, he explained that you can only exchange on a gift receipt but could have a full refund on the normal receipt! He then pointed out the feedback address when he gave me my receipt and pamphlet. Overall it was an enjoyable shopping experience, I look forward to shopping with you again!
I was served by a very friendly young lady who tried to help me find a pair of shoes. They did not have them in stock and she offered to order them for me. She was upbeat and cheerful all the way through the service today. I didnt get her name although on the receipt it says assistant Eleanor ... If she is little blond and about 20 then that's her. Please pass on what good service she gave.
Paul Holt 10/11/2013
Really friendly along with fast service, couldn't of asked for anymore!
mr chris pegg 09/11/2013
i bought a pair of shoes and 2 weeks later, the stitching came undone so i returned them to your merry hill store ,i hadn't got my receipt or any proof of purchase and the staff there traced my credit card no via the till,i was very happy they helped me out,i would like to say thank you the staff were very helpful thank you again, i will buy more shoes from your store.
Lesley Scott 16/11/2013
I have two receipt numbers one is above the other is 102022093359
I have never shopped in Schuh before but went in looking for some UGG boots for my daughters Christmas present. I was served by Daniel. I can honestly say that he could not have been more helpful. Later while still shopping I decided to buy my son some Van pumps and because of the excellent customer service I received at Schuh I walked past the other stores that sold these and went back to Schuh. The same assistant Daniel helped again and also another assistant Alex. Once again the customer service was excellent and I will make definitely make Schuh my first choice in future. Both these members of staff are a credit to your store.
Ross wilkinson 16/11/2013
A good vibe in store mad staff is very helpfull
Went in store today at merry hill centre for some advice on winter boots for my daughter and even though they never had her size they were very helpful, will definitely be back when they are in stock:)
Eboney Hammerton 15/11/2013
I just want to say a massive thank you to the lovely lady working at your merry hill store. Rufaro was absolutely brillant I will definitely always shop at schuh for everything! What amazing amazing customer service! Please pass on my thank you and she definitely deserves a bonus or some sort of reward. What a credit to your team! Thanks again Eboney
Nikki Southall 17/11/2013
Every time I visit this store the staff are always polite and friendly. The manager I think her name was Sam was really helpful when exchanging a pair of faulty converse and was genuinely apologetic for the fault. The cashier Tash was also really helpful friendly and efficient!
Julie Atlee 27/11/2013
Absolutely brilliant service. Ordered in store on Monday afternoon and goods were delivered this morning. Have been kept informed of the status of my order all along, staff in the store were extremely helpful and friendly and your return policy is amazing. Will definitely be back!
Paul holloway 24/11/2013
Masie and Jess are very professional they were very helpful and very polite it's a pleasure to shop there massie & Jess thank you x
pauline addis 27/03/2014
i have shopped in your store 3 times recently and each time the staff were so helpful also very pleasant ,i would say that your staff offer the best customer care i have come across in a long time well done .........
tony carter 03/04/2014
Hi, considering it was near to closing time when I visited your Merry Hill store, the staff were very friendly and helpful, only too pleased to help all of them, and all wore a smile and return of conversation politely and confidently. Well done and thank you to all.
Ps, I had tried on the same shoes earlier that evening in another store nearby and was intending to return and buy them if I did not see a better pair in your store. I did not, but decided to buy the same ones in your store purely because of the service I received by your staff, thanks again and please pass on my regards.
alan overton 09/05/2014
excellent service shop had not got style in shop ordered in shop and delivered next day will definitely use Schuh again well done.
Hollie Cooper 28/04/2014
The service that i received in store today (28th april 2014) was incredible. I first approached one of the sales assistants, Rich, who was instantly interested in what i wanted and was eager to help. I asked for his help with a pair of trainers but unfortunately my size wasn't available, but he then proceeded to help me choose another pair - i wanted something bright! We then came to a mutual decision of a pair of sketchers (that i LOVE by the way!!) which had loads of positives, which Rich gladly pointed out for me. I'll definitely be coming back to the store and hope to be served by Rich again, he's awesome!
Nikki Southall 05/05/2014
Both Mike and Jess were brilliant. I am a manager for a large skincare company and they both showed exceptional customer service and had lovely people skills.
Jon Brigdale 06/05/2014
Store was very tidy and didn't have to wait at all for service!
Di davies 08/05/2014
Service was excellent the guy who helped my daughter was friendly and most helpful a credit to yur team
Charlotte Slater 02/05/2014
Tahriecse is a credit to your brand. He was friendly, polite and very helpful. We asked for 3 pairs of size 5 converse for my Daughter to try on so she could decide on the right pair. From start to finish Tahriecse was chatting to us which made our visit really relaxed and at ease. Well done for giving this young man a chance to shine.
I had Very good customer service from josh and jess Williams today they was very helpful and pleasant members staff
Great customer service. Really helpful and friendly staff who couldn't do enough to help.
Gemma was really polite, great customer service making me feel like she genuinely wanted to help me find the shoe I was after.
Charlotte Beasley 17/06/2014
Sarah Hickling 23/06/2014
I thought Mat was fab and treated me in a lovely way. It is so refreshing to be treated normally and the staff not to be like robots. The cashier was lovely and again was normal. Keep up the great service. Thank you
Alexandra Darwood 25/06/2014
Reiss was brilliant! Thank you!
Russell reed 26/06/2014
Excellent service got a great pair of trainers delivered to my door good service will use again and recommend.
Aaron Guarini 24/05/2014
Served by a very pleasent young man (reiss) who was very helpful. Not just with the purchase but showing other options that you could order if I wished too.
Martin Cant 26/05/2014
Excellent service from arrival to departure. Not too pushy just friendly and helpful. Special mention for Jess 010 friendly and helpful and also Maisie 017 on the till.
Mick Jackson 29/05/2014
Very friendly and efficient staff
Siobhan Westwood 29/06/2014
Amazing service. Thank you simon, Maisie and Lauren
Chris westwood 29/06/2014
My wife and I came in with our two children 9 and 4. Hannah thank you so much. You were so patient. The service you get at the Merryhill store is second to none. Always someone waiting and wanting to help never have to wait for shoes and you never feel like anything is too much trouble. Thanks again!
Julie Bradley 01/07/2014
I just wanted to say what a great team you have at Merry Hill branch form the sales assistants to the cashiers, I went in with my daughter for some doc martins and converse ,the girls that served us were fantastic , Stephanie was great she stayed with us through out she even went and found me a pair of Mel shoes so I could just try the size and then went and ordered me some as you didn't have any in stock, Rach helped my daughter and she was great to, all in all it was a lovely experience, we went in for 2 pairs of shoes and ended up buying 8 and spending over 300.00. A big thank you to Stephanie . Gemma and Rach ,
K Milner 29/06/2014
Lauren was great
Nothing too much trouble
I requested she check me x3 pairs of shoes, which she did
Then offered even more assistance by helping me chose which pair to have
Yes Yes Yes
Great service ??
Mrs Barbara Livesey 03/06/2014
Absolutely fantastic service from two very pleasant young men.It was a pleasure to go into such a nice shop.Well done schuh
He was a really funny guy :D
Andrew Southall 04/06/2014
I visited your store on the 4th June and a young lady named Jess helped me choose a pair of shoes for an event. She was very prompt to find the shoes I wanted to try on, I didn't have to wait very long at all. She was very friendly and helpful this is probably the nicest customer experience I've had shopping anywhere in a while.
The store was laid out well and I was able to browse easily. Great service thank you
Dawn Green 08/06/2014
Excellent service even though store was very busy staff very helpful and friendly
Mary Tyrrell 10/06/2014
Excellent service from staff in store. Item not available in my size so ordered to be delivered to my home address. Ordered at 3pm on Sunday and arrived at 8.15am today! Very impressed! will be visiting store again to get another pair of these amazingly comfortable shoes! thank you, Mary Tyrrell
Julia Emms 10/01/2014
Buying footware for 14 year old son, Alex. We had visited multiple shops at Merry Hill numerous times with no success. Your assistant, Connor, came to our aid on this visit and Alex not only agreed to try some shoes on but liked them and we bought them! Thank you very much Connor, you're a star!
Mrs Ann Kelcey 18/01/2014
I recently shopped in the Merryhill store, where I was looking for winter boots in a broad fitting. I have a painful condition in one foot, & have been having problems finding shoes wide enough to minimise pain. Last week I tried several pairs of boots & shoes, including some men's Doc Martins shoes. These seemed the answer to my problem, but by the time I had tried several on, the damaged nerve had become irritated & I found it difficult to decide which was the best size. I decided to eave the boots for now and to take the shoes. The assistant was extremely helpful & explained the 365day return policy which has been enormously helpfu. I returned to the store yesterday as, having worn the shoes at home, I felt I should perhaps have bought the smaller size. Whist there, I asked to try several pairs of boots - again the assistant (a different one) was extremely helpful & patient, but having whittled the choice down to two pairs of boots I needed to buy socks to try a larger (wider) pair. I returned & was served by another assistant, & finally ordered a pair (in a different colour from the ones in stock.) as well as the assistants who served me, other assistants were attentive. I would have no hesitation in returning to the store, & would even recommend it, based on my recent experiences. Please convey my thanks to the staff at the store.
Staff are always lovely & never overbearing like some other places.
Love the fact that you can reserve shoes .
Love the Schuh way ................. :-)
Vicki Whittle 26/01/2014
Excellent customer service in this store, the staff are a credit to your company
Joanne Mahon 01/02/2014
Excellent service all round. Thank you
Joanne Aston 29/01/2014
It was Jon that attended to me.As soon as I walked in the shop I was greeted by a very friendly face and offered help straight away.I had reserved my item so was taken straight to the till and my order was with me within seconds.Excellent service as always at schuh. I always shop with you as quality shoes and always a pleasure to go into your shops, staff are fantastic.
Thankyou Jon and Thankyou schuh.
Great service and really helpful from Molly in schuh merry hill!
Zoe payton 05/07/2014
I was helped today by Ryan who spent time and seemed genuinely interested in making my shoes the right fit. I bought 2 pairs of shoes he had patience and was extremely helpful. Nothing was to much trouble . Whilst I was waiting for Ryan to find another size for me I was engaged in conversation with Chris who was also advising me on the Toms I was buying I thought they both gave good advice but by the same token they were not pushy either. You should be very proud of this store and the staff. Please pass on the feed back to the store,
Lucy cooksey 06/07/2014
Lauren was brilliant. Shoes were for my 74 yr old nan and she was over the moon with how Lauren handled our custom. Delightful girl and dealt with our situation professionally. Thank you very much
Had a fabulous experience, was in there no more than five minutes, came out with what I wanted and was served with a smile! Lovely man with dark hair and glasses :)
Rebecca Tonks 09/02/2014
We were served by Jess, who was attentive and helpful without being pushy. We only went in to look at the sale items and ended up buying 3 pairs of converses from her rather than shop around as she was so lovely. She is definitely good for the stores sales figures!
She engaged in some friendly banter with my mom which brightened her day.
Will definitely look to purchase from her again in the future
Jacqueline Postin 09/02/2014
I went into the merry hill store looking for boots,Nicole served me she was so helpful and patience, she helped me to choose my boots and I ordered a pair of shoes that she helped me order. This store is so lovely, all the staff are very friendly and the cashier was also very helpful for me. I will always go there to purchase my stuff. Cheers
Nicola Harris 14/02/2014
The service provided was very good. The staff were very helpful and I left a happy customer! I will use this store again :).
glyn dearn 21/04/2014
very good service today at the merry hill store. purchased a pair of doc marten shoes and was served by Jessica (033) who was most helpful, pleasant, knowledgeable, and the sort of assistant that you want to be served by. please commend her on her role. thank you.
Dara Gedge 19/04/2014
Fantastic service as usual!
Mrs M Bradley 19/04/2014
Lauren gave us excellent service. She was knowledgeable about the range and suitability of the shoes available. She listened to our specific requirements which led to us purchasing two pairs of shoes we were very happy with.
Lauren together with the rest of your friendly, approachable staff made our visit to your store a real pleasure.
Amanda Bushell 28/04/2014
Great service in store. Bought 2 pairs of shoes and young staff couldn't have been more helpful and friendly. One item not in stock so they ordered it for home delivery. Ordered Sunday morning and arrived Monday morning- couldn't ask for more. Will def be back.
Kate Turner 21/02/2014
Visited the Merry Hill store today to pick up some new shoes for work. Was served by Jon who was very helpful, excellent customer service. Very pleased with my new shoes. Thanks Jon, keep up the good work!
F J Tilt 28/02/2014
My daughter is a size 8 and so has great difficulty finding well fitting shoes/trainers. On entering the store we were approached by Simon who was most helpful. He showed us everything he had in a size 8 on the screen and my daughter chose three pairs of trainers to try on. He then asked Molly his assistant to fetch the trainers and help my daughter. My daughter has learning difficulties, Molly was most helpful and chatty with her and Lisa chose two pairs. What is normally a nightmare was a great experience, we shall definitely go again.
I was served by Molly who was amazing and helped me choose the perfect converse and vans
Steve Banks 05/03/2014
Gemma the Sales Advisor was extremeley courteous and very knowledgeable regarding our enquiries.
My Daughter purchased a pair of UGG boots and some NB trainers for me.Gemma listened to my needs and was able to quickly identify the brands that would suit my wide fitting requirements.
Excellent range of products and first class customer service, great shopping experience.Would recommend store to friends and family.
Called in to Merry Hill store today to collect some reserved juju jellie shoes. Whilst there I changed my mind on the size and colour and Holly could not have been more helpful in getting out the different sizes and colours for me to try. Having finally decided which ones to purchase I queried the price as I thought it was different to the online price I had seen in my email and again the manager (sorry didn't get his name) could not have been more patient or helpful in resolving the matter. I am very pleased and hope the staff get to see this review. Thank you.
Gary Millership 11/03/2014
I dont normally leave feedback, but i''ve been so impressed with this service I thought i''d let you know.
Ordered some shoes for my daughter on Sunday lunch time, shoes were delivered to me by monday morning.
Well impressed, thanks.
Just like to say how professional and pleasant the staff were especially Jess, This was my fourth visit to the Merry Hill store and i would certainly recommend this branch to my friends and colleagues.
Once again Jess was very helpful and professional in her approach.
Sally Stevens 16/05/2014
Outstanding customer service Joshua is a credit to your team he is fantastic. Thank you for the brilliant customer service at the till also, Maisie you where brill!!!
Steve Lloyd 17/05/2014
All the staff that we dealt with were very professional and polite.. Not too pushy but there when needed.. Our experience at shopping in this store was very pleasant and we will purchase our footwear from there again..
Anna Crooke 18/05/2014
Ian Sandall 22/05/2014
It was a great experience. Richard was very helpful and also noticed a defect with the fabric of the trainers. They were black but had a kind of a green bloom that shouldn't of been on them. He then searched through other pairs and found the best of them, and offered a reduction as they were still not quite perfect. He was really helpful and I would recommend this store to anyone. The young lady at the till was equally helpful and full of smiles. This is why I always look to buy my shoes and trainers at Schuh before I go anywhere else. I've always been taken care of.
Elizabeth Steele 24/05/2014
Lauren was immensely helpful. I think she must have fetched every style and brand of pump from the stock room for me, without looking once like I was being a pain ! She was helpful, knowledgeable, patient and friendly.
Amazingly friendly staff,with a great free delivery scheme that arrived the following day(Saturday as well)
Thanks very much ??
Nicola Farrier 24/11/2013
Great service, very helpful and friendly staff :)
Stuart Harvey 08/07/2014
Staff very helpful and polite particularly one of the assistants called Lauren who seemed more than happy to help when it came to me trying on several pairs of trainers and taking my time selecting which ones I wanted has I was very undecided on which ones to purchase. I found her advice very helpful and impartial and came away pleased with my three new pair of trainers and impressed with the help . If Lauren hadn't been there to help I would have probably walked out of there empty handed again and carried on wearing my old pair of vans which are now falling apart.
Kim Wildgoose 12/07/2014
Your shop in Merry Hill Dudley is very well presented. Stephanie (072) welcomed us to the store with a smile. She then commented on my shoe selection in a positive manner, which is always nicer than being asked 'can I help you'. I asked if I could try the other shoe on and Stephanie went off and quickly returned with a box containing the other shoe. I tried them on and they fitted me very well. Stephanie them told me about your return policy and popped the shoes behind the till for me.
Rachel (050) also smiled as I approach the till and confirmed that she had the correct shoes and made polite conversation as the transaction went through. Rachel asked if I wanted a reusable bag for £2 and confirmed that I understood your returns policy and wished me a good day. As we left the store one of the other Assistants said 'Goodbye' unfortunately I didn't get their name. Keep up the friendly work, it is very refreshing.
vivian colley 10/07/2014
lauren cashier 148 gave exeptional customer service and went above and beyond her duties to help and advised me through a purchase of exeptional value for money. She provided a suitable product and a service to be proud of that saved me money. laurens approach and people skills made me leave the store feeling valued as a schuh customer. i would certainly highly rerccomend the store to friends and family as a result of laurens efforts.
Kim Stanton 16/07/2014
Served by Michael cashier number 096 as soon as I walked into the store at Merry Hill with my Mother who wanted to try on a pair of sandals in the sale, the other sandal was clearly new and spotless which made the sale one look discoloured and dusty, he offered to get a new pair sent within the next couple of days however we are off to Greece tomorrow and so declined, he called the Manager over Simon to take a look, Simon agreed to reduce the sandals by £5.00, Mom was thrilled and made her purchase. I have always found the atmosphere, service and friendliness of all the in the shop to be faultless and fantastic.
I never leave feedback for stores but the service today at Schuh in Merry Hill was so good I felt like I needed to, and having worked in retail I know staff sometimes don't get credit for good service.
When we walked in we were greeted despite the store being busy. After looking at some shoes a sales assistant came and checked to see if we were okay and went to get two pairs of converse to try on. She apologised for the wait, but I wouldn't really class one minute as a wait!
When the shoes came they were too big, so the sales assistant quickly brought back a pair in a smaller size and explained the others weren't in stock and could be purchased online instead. One of the shoes I tried on had a small blue stain on the toe, so the sales assistant found a clean pair for me to buy.
Overall the staff seemed happy, efficient, and friendly. I have been to other Schuh stores such as the one in Oxford Circus, but the service in this one was the best by far. I didn't just feel like a customer they wanted to pull in, buy something, and then be pushed out again as soon as possible. It isn't what I normally expect from a shop, it was great. Would definitely return again.
Sarah Farrell 23/01/2014
I was serve by a lovely young man who was very friendly and great sevice
The store gas the best staff in merry hill. I hare shopping but with girls shoe shopping is unavoidable so it's a pleasure to shop at schuh. We purchased converse for the girls this year and the staff made a real fuss of the girls. The manager the Paul Waller look alike even understood my emotional attachment to dr martens and we has a good coat. Always friendly and not over the top but on the ball. The staff are a credit and if you could bottle it you would major millions. Thank you and I am sure it won't belong till we visit again. Craig
Karl de'Akinbothun 17/01/2014
100% fun, cheeky 'Good', (not bad), staff, genuine enthusiasm and respectful to me as I'm a 56 year old, I appreciate it.( I walk out of stores who greet me with "Yes Mate", it did not happen here.
Special praise to Dan and Michael...ditto.
Have just had one of the best experiences in your merry hill store! Josh was looking after me and my sister she was being awkward about a pair of boots! He had a wicked sense of humour! I'm a manager in a restaurant and I would have him work for me any day! 5***** service thank you :-)
Maxine kennings 21/01/2014
There is always good service and really nice people the only problem I have is that there are not enough sizes 8 put always good service .