Home > Find A Store > store info


Main Store Images

address/opening times

  • The Red Mall
  • Lower Level Unit 263/264
  • Gateshead
  • NE11 9HX
  • 01914324981
Parking available
This weeks opening times
Tue 29th Jul 1000-2100
Wed 30th Jul 1000-2100
Thu 31st Jul 1000-2100
Fri 1th Aug 1000-2100
Sat 2nd Aug 0900-1900
Sun 3rd Aug1030-1700
       Next weeks opening times
Mon 4th Aug 1000-2100
Tue 5th Aug 1000-2100
Wed 6th Aug 1000-2100
Thu 7th Aug 1000-2100
Fri 8th Aug 1000-2100
Sat 9th Aug 0900-1900
Sun 10th Aug1030-1700
get directions continue

local info

Located just off the A1 motorway and approximately 10-15 minutes from Newcastle City Centre, Metro Centre is an out of town shopping centre that hosts a range of stores that caters for all shopping tastes. Newcastle itself is renowned for its nightlife with something for everyone as well as having a strong sporting presence. Our store is located in Metro Centre and hosts a large range of brands and a variety of styles from our schuh kids range!

what you say...

Evenna Ottey 12/08/2012

On arriving in the store, it was very clean and tidy and a lovely assistant was available to help with my purchases. However, I had to wait for several minutes for someone to come and take payment. Overall, a great experience.

Mark Raymond 05/08/2012

many thanks to the sales assistant charlotte. she was very helpful and friendly throughout.

Sarah Willis  14/08/2012

Very helpful staff :)

rachel ferguson 06/08/2012

Great fast service, like that shoes were properly checked and examined at till

Alexandra Bellamy 09/06/2013

Fab service. I was served by Kevin who was friendly, quick and efficient. He did a fab job of finding out my needs without being pushy. I hate pushy shop assistants! I know they have targets to meet but it's nice to be served by someone who has real people skills rather than someone who slaps on a fake smile and says a very obviously rehearsed line. I was served on a Monday bank holiday back in May at 5.30pm. The staff must have had a very long and busy day - I wouldn't have known it. All of the staff were friendly and very happy to help. Big thumbs up to this store! They should be rewarded for their service skills and knowledge :)

Laura Wilkinson 13/06/2013

Just thought I would let you know how good your staff were in the Metro Centre this evening. They were chatty, friendly and knowledgeable and a credit to your brand. I've came home with some brilliant Wonder Woman shoes, which I wouldn't have even dreamed up before entering and I can't wait to get out and show them off. I don't think there was a member of staff who didn't wish us well as we left the store and big well done to Sophie who managed to cheer up the most grumpy of shoe shoppers (thats me) at the trying on stage! Thank you

Joanne Walker 12/06/2013

I had the pleasure of being served by Kieron who was extremely helpful and cheerful, then went on to be served by your cashier, Kirstie who again was very cheerful & friendly. People are all too quick to criticise bad service and I have worked in retail many years ago, it's not the easiest trade to be in but your staff are a credit to you and for a young team were a breath of fresh air & I will certainly shop at this store again! Regards Joanne Walker

Lucy Fenny 15/06/2013

Hello I recently visited the Metro Center Schuh store and I wanted to inform your company about the great level of service your staff gave. Upon entering the store (5th June. 5:15pm) I was asked by three members of staff if 'I was okay? 'and 'did I need any help?'. The store was clean, bright and the shops layout was spot on. When I needed to try a pair of ' FabricToms strappy wedges' I was helped by a lady called Paige. She couldn't have been more helpful and she did all she could to make sure the wedges were sent to my home address free of charge as there wasn't my size in the colour I wanted in store. Please will you pass on my thanks to Paige and I hope she carry's on the great customer service! Also, I loved her shark tattoo... Very Kat Von D ! You are very lucky to have such a great member of staff working in your stores. The need to express my excellent experience in Schuh comes from my belief that I think everybody deserves the recognition they deserve. And Paige deserves allot of recognition. Thank you, Lucy Fenny.

melanie Curran 28/08/2012

The service and staff are excellent every time I visit the store.

Anne Atkinson 15/09/2012

Nathan who served me was VERY helpful. Love visiting your shop!

lucy chismon 12/09/2012

All staff were happy and helpful. Really great atmosphere in store! Thanks so much

Laura Quilt 18/09/2012

I returned some DC shoe's in your metro centre store and the service I got was fantastic. Although my shoe's were a couple of months old and it was 50/50 whether the shop was going to return them I was absolutely delighted when they did, I have owned a few pairs of DC shoe's over the years and the reason that I love them is that they last for years, unfortunately the pair I bought in June did not last so long with the plastic in the heel crumbling and digging into the back of my foot, the staff in Schuh were fantastic and accepted that the crumbling was not my fault and exchanged my trainers - because the store did not have my size they delivered them for free. This kind of service is rare these days with the customer usually to blame, I wanted you to know how much I appreciated the friendly staff who did not make me feel bad for returning the trainers and the service that followed, I have always been a fan of Schuh and will continue to sing their praises to anyone who will listen. The metro centre store is a very friendly store and the staff are all very approachable and friendly, I love this about Schuh.

Samantha Douglas 23/09/2012

Staff are very friendly. The assistant who helped me was very friendly and helped me find the right pair of shoes without any pressure. I didn't have to wait long for assistance or to be served at the till. Will be happy to shop here again.

Laura Clark 24/09/2012

I found the staff to be friendly, helpful and fast...then I got home and realized no one did the laces up on my trainers for me... O_o :'(

lauren whittaker 30/09/2012

Ive been to the schuh store twice now at metro centre and the other one at stratford park and purchased some converse shoes and toms and i love them. Both times i have bought from here have been a great experience as the staff were polite and very helpful and the service was very quick. A great store that i will deffiantly come back too.

Mrs Boddy 29/09/2012

Very helpful staff and a great manager who replaced my daughter's shoes which had become unwearable after only four weeks wear. Many thanks from one happy mother

Natalie 01/10/2012

After searching high and low for some Nike Blazers for my boyfriend, Metro Centre had 1 pair left. The man was very helpful in explaining the complicated sizing to me and explained the 365 day return policy. Always an enjoyable shopping experience both online and in store.

Sarah Keveney 04/10/2012

I was very pleased with the service in store. All staff were polite, helpful and friendly. I will be shopping in the Schuh store in the Metro Centre again. Thank you.

Lesley hill 05/10/2012

Very friendly helpful staff! Thanks!!

Sarah Keveney 04/10/2012

I was very pleased with the service in store. All staff were polite, helpful and friendly. I will be shopping in the Schuh store in the Metro Centre again. Thank you.

leanne stephenson 05/10/2012

i purchased a gola bag in store and wanted to have a look at a few options the sales assistant was very helpful and couldnt of done more for us.

Lorraine Davison 03/10/2012

I never cease to be amazed at the quality of customer service recieved within all of your stores. Your Customer Service Training Team deserves a medal. EVERY member of staff is polite and pleasant and they cant do enough for to help you - but they are not sickly sweet or 'in your face' Even my husband doesnt object to being dragged into Schuh - and he is a grump! Many thanks to all of the staff for their help last night but especially Lesley, Ebony & Laura. PS. - the shoes arent bad either!

craig sturrock 07/10/2012

Excellent Service and a very friendly and knowledgable Sales Assistant

Kim Wilson 10/10/2012

We were served by a sales assistant called Becca. She was extremely friendly and helpful, definitely an asset to your team at the Metro Centre! My last pair of shoes were from the women's Etnie range, but unfortunately Schuh no longer stocks these. Becca showed me through the catalogue and helped me find an alternative. Though I would like to see Schuh bring back the women's Etnies at some point!

Sandra Meighen 10/10/2012

I was very pleasantly surprised with your staff there. Richard was particularly friendly and helpful without being overbearing. Having bought a pair of Flossy shoes and just left the store, because of the shoes and the experience, my sister decided to get a pair so we returned immediately to be assisted by Ross who was equally helpful. A few days later I went to the shop in Newcastle and was treated the same. I have to say, it was a pleasure not to be pressurised, and not having been in a Schuh shop before, would say that I will definitely be going back. Well done!

Elizabeth 14/10/2012

Very fast service. sales assistant 'Morgan' was extremely helpful and all staff were dressed smart and friendly. They all checked everything was ok and managed to help a busy shop full of people.

Craig Bryant 15/10/2012

Sop assistant was lovely and really helpful, picked out my shoes, tried them on. I don't usually enjoy shopping but if every shop was like yours I probably would.

Alan Weir 20/10/2012

excellent, efficient and friendly service by all members of the staff.

simon wainwright 31/10/2012

Very friendly and helpful. Never feel pressurised.

Maureen Wales  29/10/2012

Morgan was fantastic with my grandson and offered great fashion advise . He was polite and personable. What great staff you have Dean was also excellent with my granddaughter and really showed patience and understanding. Receipt no. 4904042016003 As I was unable to enter both receipts on the area provided. I shall certainly be visiting your store again as it must be years since I have been able to comment so favourably about store staff and the excellent service offered.

Melanie Maitland 29/10/2012

Excellent customer service.

Ray Duncan 04/11/2012

Very friendly and good service - first visit.

Gemma Potts 06/11/2012

I went into the store dreading it as my 2year old daughter is terrified of having feet measured and trying shoes on and I wanted some converse for her and myself. Adam the assistant who helped us was exceptional. he chatted with my little girl. made her feel relaxed and she happily let him fasten her shoes, check that they fit properly without any tears or anything. I can honestly say impressed with his service would be an understatement. he then let my little one carry her shoes to the counter and then dean on the till was just as friendly with her and myself. I will definitely be going back there. well done schuh!

Lesley Cole 13/11/2012

The assistant, Kieron (012) was incredibly helpful. He was friendly, chatty and recomended other stores to go to when we were discussing our shopping trip that day. He absolutely deserves recognition for his customer services. The cashier, Matthew (069) was aslo helpful and knowledgable. It has to be said that all staff were helpful, attentive and friendly too. This is the first time I have shopped in this store but I will definitely be going back.

Jamie scothern 19/11/2012

staff were fab.. Kevin the assistant who measured my little girls feet to make sure her ALL STARS were the right fitting was brilliant.... put both shoes on tied them and she walked around the store to make sure they fitted properly. .. really impressed.. i normally purchase online but will definitely be coming to your store from now on. thanks schuh :)

Sarah dutson 16/11/2012

Very helpful and friendly service

Laura Philp 17/11/2012

Ive never been served by a more friendly, polite and helpful person. I hope you pass this message on to Adam, as i believe he is a true asset to your team, and i am sure is exactly what you are looking for in a member of staff.

Debbie Maidwell 09/11/2012

I am absolutely delighted with the attention and service that I have received from yourselves in the past week. Last week in London I reserved a pair of boots on line and popped into your Oxford St store and was greeted courteously and with respect. I had my granddaughter with me, and the staff were kind and playful with her too! The boots I had reserved were a perfect fit and extremely comfy. I was so impressed with them I fact that I popped into my local store in the Metro Centre for another pair and was disappointed not to see many on display. I was then explained to by a member of staff your proceedure of ordering, having delivery at home and the 365 day return. Result! The boots arrived the following day, and once again at perfect! The service your company offer is 100% top notch. Your staff are too! Congratulations.

Kirsty Holmes  13/11/2012

Very helpful assistant checked stock to find an out of season shoe for me.

Vince Rogers 12/01/2013

I've had 3 interactions with schuh recently,and would like to say how impressed I was with the experience. Having ordered a pair of Lacoste plimsolls via the internet, (which arrived speedily), the colour was not suitable. I had ordered them thinking they would be white, but when trying them on they were more of a cream colour. I decided to return them, so ordered a pair of white vans slip ons, arranging to collect them from the Eldon Square Newcastle store. My wife collected on my behalf & was in and out of the store in 3 minutes, having received excellent service, and being told of the returns policy. I was so impressed with the white vans, I ordered a blue pair, which were available to collect from the MetroCentre store in Gateshead. I called there this morning with the Lacoste shoes for return, and to collect the blue vans slip ons. The young girl who assisted me was extremely polite, friendly & helpful, and again the process was quick and efficient. Well done to the staff at both stores, and to the backroom people who made the transactions very easy for me. I have resolved to always check the Schuh website before buying any shoes in future!!

Laura Milbourne 12/01/2013

I received fantastic service yesterday by a member of your staff. She was extremely helpful and patient with me as I find it very difficult to find shoes that fit. she never moaned and constantly smiled, even said goodbye as we left the shop.

Lee Rennoldson 12/01/2013

I came into your Metrocentre store tonight, and when I went to the till to purchase my shoes, I intended to pay half cash, half gift voucher. Due to an error from a different shop, there was not enough money on the gift card, and the transaction could not go through. The cashier - I think her name was Kate - was polite and couldn't have been more helpful in helping me rectify the problem. She was a credit to the store, and I will definitely be back in future if all the staff are like her. Thank you, Kate.

Lynda Richardson 13/01/2013

Staff wee extremely helpful & keen to offer advice on the best Uggs for myself. They showed no sign of being irritated by me changing my mind & bringing different styles out for me to try on, where as in other shops, I have been made to feel that I'm inconveniencing them.

Tony Cuthert 20/01/2013

First time using Schuh, was pleasantly surprised. Excellent service, especially from Kevin who got me the right size shoes.

Christine Lee 24/01/2013

I returned a pair of Ugg boots belonging to my daughter as the lining had come away at the top of the boot. I did not have the receipt but Adam was really helpful, he contatcted customer services who managed to trace my original card purchase. The boots I returned were not in stock so my daughter picked an alternative pair and as they were slightly cheaper I was given a refund for the difference. We were both delighted as the boots were a Xmas present from the previous Xmas. Adam was very helpful and pleasant throughout and I would recommend Schuh after sales service to any of my friends.

Claire Holey-Wilkinson 29/01/2013

The staff are extremely helpful, very friendly and can't do enough for you. I think Schuh have the best customer care service I have ever experienced. Well done.

Paul Burrows 22/11/2012

Excellent service that's why I'm a repeat customer

karen archbold 22/11/2012

Served by Kevin (101) - very pleasant, helpful young gentleman. Despite shop been busy and my son changing his mind about shoes style size the assistant remained very helpful...he must have done something right - my 13 year now wants to work in Schuh!!!!!

Amy Lake 27/05/2013

Bernadette Rich 05/01/2013

Excellent customer service. The assistant was attentive and had a sense of humour. Although it was quite busy, we weren't made to feel a nuisance. Keep up the good work.

Ric 07/01/2013

I was in store today and after returning from Australia to this miserable country, I coudn't help but be really, really impressed from the service and attitude from the staff. I also noticed the staff is quite young which is nice to see in the UK. I left the store happier then any of the numerous stores I visited in the Metro Centre, It stood out. Thanks.

Suzanne Charlton 09/01/2013

The guy who served me was friendly, helpful and knowledgeable about the product I was after (Gorillaz Cons). thank you. regards Sue.

christine hubbard 11/01/2013

i came into the metro shop and was treat great i was helped by a girl called paige she was brill and helped me pick 2 pairs of shoes .i now carnt wait to come back as there customer service was outstanding wish every shop took as much care as yous thankyous so much

Christopher Tweddell 21/07/2013

Was initially attended to on the shop floor by Paddy/Patrick, a very helpful and cheerful individual who offered service so seldom seen these days. Polite and friendly, and made an effort to engage with me in conversation without being over friendly as too many shop assistants manage to be these days. If there were a Patrick in every shop I shopped in I'd be a happy man. Once I'd decided on a purchase he guided me to the till where Kevin served me and I was shocked to discover yet another polite and friendly face, with excellent customer service also. Very impressed with my visit to Schuh metrocentre, and I will return as the service was second to none. Well done!

Louise Hudspith 24/07/2013

I just wanted to congratulate two of your staff members (Laura and Becca) at the Metro Centre branch for their excellent customer service this week. I visited the store to return an online order, but was caught out when asked for the pin for my credit card, as this is not usually requested for returns. It was extremely refreshing to find staff who were clearly well trained and polite and worked together to help resolve the problem, instead of turning me away with an unhelpful 'computer says no' answer, which is so often the case. More generally though - please, please, please keep more stock of size 8/42 shoes in your stores! I have yet to go into a branch of Schuh and find shoes in my size in stock. (And please don't offer me smaller sizes in lieu of the one I need, that's clearly not going to work unless I start binding my feet!) Thanks.

Laurie Watson 26/07/2013

Great helpful staff

Tom laffey  28/07/2013

The guy that served me was excellent, people often take time to complain but very rarely take time to compliment stores on excellent service, I am a retail manager myself and know how hard people work sometimes without any praise from customers, Kevin was the guy who served me and he was excellent, please pass on this message to the store so they can thank him for his level of service. Thank you in advance Tom laffey

Emma 31/07/2013

Fantastic friendly staff love shopping here.:-)

Kate Driver 01/08/2013

Staff couldnt be more helpful or friendly! Fantastic service, lovely staff.

Lawrence Collingwood 04/08/2013

A most pleasant experience for someone who normally hates shoe-shopping. Although the shop was quite full, we were given immediate and helpful assistance with selection and fitting. I am happy with the Toms I bought and would be pleased to recommend Schuh to my friends and family.

Mark Leeming 02/08/2013

Excellent customer service from Tom, the trainers I wanted were out of stock in my size, he explained I could still order them to be delivered to my home address or the store, he then got the same trainers in a different colour for me to check how they fit before ordering. If all stores offered this service it would be great, when looking for new trainers, shoes for us you will be first choice.

Mark Leeming 02/08/2013

Excellent customer service from Tom, the trainers I wanted were out of stock in my size, he explained I could still order them to be delivered to my home address or the store, he then got the same trainers in a different colour for me to check how they fit before ordering. If all stores offered this service it would be great, when looking for new trainers, shoes for us you will be first choice.

Lauren New 27/01/2013

Eleanor was very helpful and friendly, brilliant customer service.

Craig Carter 25/01/2013

Excellent friendly staff and very helpful with my exchange.

Sue Reed 01/02/2013

having bought shoes from Schuh for at least the last ten years last weeks visit just confirmed why we choose this company. As usual the staff were extremely helpful, professional and friendly. On this particular visit we were helped by Craig who fitted the previous statement exactly. Well done Schuh, keep up the excellent standards!!! Thank you.

Jayesh Patel 25/06/2013

I was served by Aimee (008) and she was absolutely brilliant. Very helpful and more than happy to keep running off to get me different sizes & styles.

Lynsey Briant 26/06/2013

Don't often feel the need to send feedback.. Which proves how good your assistant is. Called in to your store with a clear idea of what I needed.... Although the store didn't have the item I needed, Eric went out of his way to give different suggestions. I came out of the store with one pair of shoes I did need and another pair that he suggested after asking fantastic open questions and discovering my likes and dislikes! I come from a sales background myself and have completed many sales courses.. Not sure if your team have been on such courses or if Eric is just a natural born seller and people person!! The cashier Aimee was also great in explaining how to contact management regarding feedback! Perfect customer service from beginning to end. If there is such a thing as employee of the month with a nice little bonus please consider Eric for this! He is an asset to your company! Thank you!

RACHEL NURSE 25/06/2013

Just thought I would give you some very positive feedback on my visit to Schuh last night. I went to the Metro centre branch in Gateshead and was approached twice within a minute of entering the shop by two separate members of staff asking in a non- pushy way if I needed any help. I had previously been in three shoe shops within very close proximity to Schuh before going to Schuh and had only been met with members of staff who were engaging in conversation between themselves and had no interest in helping whatsoever. A very different atmosphere was evident in Schuh where a man called Dean who was the manager there was extremely helpful and so was the assistant called Gemma. They actually made sure that the shoes fit my 13 year old daughter and suggested heel grips to avoid her getting blisters (as she had had blisters from a previous pair of Converse boots.) I was extremely impressed and would like you to know that because so many people are keen to criticise but not to praise. They were both very patient and pleasant. Please can they be told about this feedback because it really makes a difference to the shopping experience, especially when shopping with a fussy teenage daughter! Regards Rachel Nurse

Claire Hails 28/06/2013

Always go to Schuh for my kids shoes. There are always plenty available, and extremely helpful staff. Nothing is a bother for them. Returned some Uggs last year which were mine which were found to be faulty and they couldn't have been more helpful. Today took my 16yr old son, size 12 feet, for a pair of adidas Gazelles, staff were most helpful,even finding a size 13 for him to compare sizes. Also purchased a pair of converse for my other son, and always get my daughters converse there too. A great example of how great customer service always brings business back! Served by Gemma today, very pleasant, happy girl! And Kevin, the cashier was great too! Thanks again to all your brilliant staff! Claire

John Stephenson 25/12/2013

So happy very friendly and helpful staff Kerry 142 went out of her way to help me orderd on line for me on the 23 Dec at 13.52 pm order received 24th Dec around 16.00hrs amazing service thank you as they were a Christmas gift for my wife.

Juke Byrne  27/12/2013

I was served today by an extremely helpful and friendly young man called Daniel - 135 - he could not have done enough for me and was so friendly - he is certainly a credit to your organisation. When I was served at the till by Paige - 015, who was also very friendly and helpful, she advised that Daniel was a temporary member of staff who had only been there a few weeks. I would never have known that and in my opinion, he should be a full time team member. I run a restaurant and would be delighted to have someone like Daniel on my team with his excellent customer service skills.

paula james 28/12/2013

I dont usualy leave feedback but I just wanted to say how lovely and helpful your staff are in this shop! I have been at least 3 times now and wont go anywhere else for my daughters converse or vans because of your staff! I cant praise them highly enough, every single member is friendly wthout being false! The two girls on the tills today were very helpful and the guy helped with the question I had!! its a pleasure to shop there!!! Thank you x

CA Hudson 30/12/2013

Very helpful staff especially the lad who served me (shame he was only employed on a temporary contract) I would have made sure I was served by him next time I am in. Delivery of shoes as they were out of stock was very quick. Excellent thank you

Paul White 01/01/2014

I came in on Boxing Day and was very well looked after. Assistant 157, Lauren, and Cashier 067, Charlotte, were friendly and helpful. Lauren explained that whilst the shoes I wanted were not in store in my size there were a number of options, such as delivery to another store, or to my home. She handed me over to Charlotte, who made the arrangements for the delivery and everything ran very smoothly. My thanks to them both.

Kathy 09/01/2014

We went in to the MetroCentre branch to look at shoes. However, the sales supervisor (didn't catch his name, but he was a tall, slim guy with dark hair) and sales assistant went the extra mile in terms of customer service. Seemed genuinely interested to help us find what we were after and couldn't do enough for us. Left with two pairs of shoes we were really happy with. And we weren't the only ones in the shop receiving that treatment. In spite of a busy shop, everyone seemed to have someone there to help them out. Will definitely be back!

Joanne 03/01/2014

Josh Dyer 12/10/2013

Excellent in store service and a good variety of products.

Louisa 21/09/2013

I don't normally leave feedback/write reviews but, I came in to schuh today to buy some shoes for my daughter and served by charlotte. She was brilliant with my, normally shy, 2 year old. Really helpful and friendly.

Chad 07/02/2013

Staff were extremely helpful and friendly as soon as i entered the store. remained helpful and friendly throughout the transaction. very happy experience in all. thanks

Pauline Armstrong 07/02/2013

I have never been in your store before but the 2 gentlemen that helped me were absolutely wonderful, nothing was too much trouble. I will be visiting your store again next time I visit the Metro center. I would highly recommend them to my family and friends. Sadly I didn't buy anything yesterday but I am sure I will do. Thank you very much fr having helpful caring staff.

claire 07/02/2013

Fantastic customer service and staff couldn't do enough to help with styles and sizes, everyone was very polite and explained the returns policy well. Store was inviting, clean and well maintained. I will certainly shop here again. Joseph was very helpful.

Louise Taylor 09/02/2013

I was served by Charlotte, who could not have been more helpful. I was having trouble deciding on shoes and appreciated her talking to me with a smile and having a conversation with me, instead of bamboozling me with loads of questions. She told me information about my shoes and then continued to carry a normal conversation. I found my experience to be enjoyable and left with a pair of shoes which i love. I would like to thank her for her service and would ask her to continue to provide her service with a smile.

Mrs Denise M M cAvoy 10/02/2013


I received fantastic customer service from Lesley and a lovely young girl with gorgeous blue hair. I was concerned about exchanging my son's shoes, but they put me at ease immediately and the transaction was smooth and painless. I will return. Thanks to them.

Emily Hurst 15/02/2013

Polite, welcoming staff. Helpful and conversational, overall pleasant shopping experience.

daniel brocksopp 15/02/2013

I got served today by Becca [assistant 026] she was very helpful is sorting my purchase out of some white converse and she served me straight away because I had been waiting a short while, a credit to your store and great hair!

paul moss 16/02/2013

we use your shops on a regular basis , usually in and around west yorkshire area and are used to useful and helpful staff , but after visiting your store in the metro centre we realised that the bar must be a lot higher up north . with an extra thanks to the young assistant that served us , she told us her name was Gemma , a member of staff i feel you cannot afford to loose

Kerry 19/02/2013

Amazing service Really friendly So happy with my shoes :)

Mike Hanlon 20/02/2013

Took our 20 month old grandson to buy him some new play shoes today - Wed 20th Feb 2013. Our assistant was 036 Dina.... She had a wonderfully pleasant, helpful and informative manner throughout and she made the whole experience a pleasure for my wife and I .. and of course Harry (who loves his new shoes). A lovely store and lovely staff. Many thanks

Susan Goldsbrough 19/02/2013

Extremely helpful & pleasant staff. Particular mention for Eric-pleased my politeness made his day a little better!

Elaine Levy 04/09/2013

I exactly ditto and repeat just what my son said on the same receipt number. GEMMA (086) A very sweet girl with a great attitude, couldn't have been more helpful and friendly. GIVE HER A RAISE !! A truly excellent and friendly service. Well done !!

Clare Blakey 09/09/2013

Served by Patrick (Paddy) he was very helpful very kind to my daughter and had a smile on his face nothing was too much trouble

Nick Levy 04/09/2013

We were served by a lovely friendly young lady called Gemma (assistant 086) and to say the service was excellent and friendly and efficient would be an understatement. She was exceptional. She could not have done enough and she showed us all the options and colours available . Really brilliant and we left with three pairs, just what we wanted. GIVE HER A RAISE !! Indeed, all the staff including the cashier (015 - paige) were really lovely to deal with and everyone in store was very friendly, smiley and approachable. They showed a true interest in the customer and when one leaves, you want to feel good which is precisely what they did. A really great store, well done !!

Carl Readman 08/09/2013

A blonde girl (sorry I didn't catch the name) greeted me at the entrance and helped me out I was looking for a replacement for my 4 year old Nike 6.0's. she was really helpful showing me the shoes on the computer that might match what I was after before showing me to the area where the shoes where and letting me brows them. I chose a couple to try on and was helped by dina who was very friendly lacing the shoes up and chatting with us as she did. Thank you very much best service from any shoe shop including your other branches.

Samantha Groves 09/09/2013

All the staff in the store are so polite and helpful, nothing is too much trouble. The converse I wanted were not in stock at the time so I was told I could get express delivery to my home as they had them in stock on line. I paid for them in store on a Sunday and had them delivered the Monday. The service was unbelievable. The Metro Centre store staff are excellent and could teach a lot of other stores on how to do customer service the right way. Well done.

John Malcolm 06/09/2013

Staff in store very helpful

Gordon Innes 08/08/2013

Excellent service from Paige. She was friendly and patient with our 2 year old and very creative in keeping his interest whilst trying on many pairs of shoes. Was really impressed by the experience and customer care.

mrs brown 11/08/2013

every one was very nice and help full we got the shoes and a school bag all within 10 min .The shop was full and we still got served very quick. 10 * .

scott curry 13/03/2013

served by Kevin and paid at counter with Hayley. Both very friendly members of staff, both a credit to your company. My first time buying in Shuh and thanks to your staff ill be back again soon. Inthe past ive avoided other stores down to lack of motivation and friendliness of staff but glad to say this isnt the case at Shuh.

Jessica 16/03/2013

Everyone who works in this store is always helpful when i go in. Excellent assistance with finding the right size shoes

Jonny Hammond 22/03/2013

I was dealt with by Rebbeca and she was great. Very helpful and friendly from the word go and she has to have some sort of award for my awful banter and her manager can back that up when she took the payment lol. Great service and staff as a whole :o)

Audra Peacock 22/03/2013

Very attentive and courteous customer service from Adam. Happy to engage wth my teenage son making him feel comfortable with the purchase. Ensured the product was right for him, rather than just getting a sale. Very well done!

Wendy Rowell 25/03/2013

Excellrnt service, Dina was very helpful and showed genuine interest.

Miss Helga fox 27/03/2013

The lady was lovely her name is becca very helpful and very polite .

Helen Snape 20/03/2013

the young man who severed me was very helpful and friendly. will shop in your metro centre store again as this was a very stress free experience and when your buying for twins this helps a lot. Thanks

Helen Snape 20/03/2013

The man who served me was very helpful and friendly great experience to buy shoes you don't get that very often will shop here again. thanks

Jill Rodham 24/03/2013

Brilliant, helpful service from Alex (085). He helped me find the Etnies skater shoes I wanted for my son, and was friendly and showed me new stock to be released in the coming months. He checked the size availability I needed, and even offered to lace them up for me, which I was glad to accept. Please commend this member of staff for his helpfulness.

philip hannant 25/03/2013

Very friendly assistants in particular Dominique very chatty and engaged in conversation whilst i waited for purchase

joanna hand 27/03/2013

Went to metrocentre store, purchased 2 pairs of converse, staff couldnt be more helpful. was served by kevin, paige and dan. excellent customer service.

Jim Dryden 16/07/2013

Excellent service from Nathan and his colleagues. Pleasant and helpful - nothing was too much bother. Well done. Well impressed by your home delivery service, first time I've used it. Schuh really is my favourite shoe store. Great range of shoes. Thanks!

Angela watts 25/10/2013

Just want to say that Dina served me and my daughter today and her customer service was of a really high standard. She was very friendly and not overly pushy. She's an absolute credit to you. It's a welcome relief to have a pleasant sales experience. Please pass on my regards and thanks to her

Jo Wood 27/10/2013

Just wanted to let you know what fantastic service I had in store today. I was served by asst 121: John - he could not have been more helpful and he is definitely a good sales person as I only really went in store to look but ended up buying 2 pairs of shoes for my daughter, which I am very pleased about. (Her new DM's look fab!! Also asst 021: Fay who served me on the till was great too. I was in the Eldon Sq store a few wells back too and the service was really good there too! Wish all shops were as good as Schuh!

Darren molloy 31/10/2013

Went into store today with my son to get him some converse shoes found the staff in store very helpful and polite refreshing to be made to feel like a valued customer thanks to Paul and Dean. Defiantly recommend shopping in this store keep up the good work.

nichola 28/10/2013

A young girl charlotte greeted us at the front of the store. I asked where the children's shoes where and she took us over. She asked what my daughters name was and she told me her mothers name was Helens like my daughters. She then helped my daughter with her shoes and showed her in the mirror. She very friendly which is very rare in shops these days. I am a assistant manager in retail so i know its nice to put a smile on peoples face. I will also be writing into schuh head office to compliment charlotte

tracy mckie 29/10/2013

Excellent service from Alysia, extreemly helpful & advisory

V.Clarke 31/10/2013

Good selection. Helpful and pleasant staff. I am pleased with my purchase - the only negative was not being able to buy a second pair in brown as they are out of stock until mid November.

Jill Charlton 14/10/2013

Great service from Laura - 1st class!!!!

Hannah Dunn 30/10/2013

Recently bought some new Converse at your Metro Centre store. The staff were only too happy to help and provided me with an exceptionally high level of customer service. First time shopping here and I will be sure to recommend Schuh to all of my family and friends.

Helen lamb 04/06/2013

Didn't have my size so sorted online order. First class service from the second I walked through the door. Can't fault it.

kath 03/06/2013

Hi,I would just like to let you know my son and myself went to the metro center on Saturday night at 6.30 not releasing that the shops shut at 7pm. We went to go in the shop and there was a assistant standing at the door and i asked her if they where shut and she said if you know what you are looking for please fell free to come in and get them.Well it made my son a very happy 13yr old boy,when i got my receipt i wondered what time it said and it said 7mins past 7pm. I did not feel rushed or anything off you staff even though it should of been closed. I would recommend your shop to everyone pleasant helpful and very willing staff. I would like to thank them so much for letting us in at time. Kind regards kath

sharon johnson 05/06/2013

Charlotte was fantasic with my daughter who is 7 and buying her converse. couldnt have been more helpful. My daughter will definately want to shop there again.

robert william robson 07/06/2013

Great service in your store in the metro centre this Wednesday I have now got my new Mocks in blue ready for my holiday. Only one slight problem the mocks socks in the box are a size 5 to 8 and I am a size ten ! Would you please look into this for me , Thanks again I will use your store to purchase my next pair of Paul smith shoes . Rob

Alex Deacon 01/04/2013

I went to the metro centre to purchase a pair of boots. I found the boots and asked an assistant for my size (4). She went away and came back with a pair of boots apologised for not having my size in black but offered me a different colour so I could check the fit and explained that they could reserve me a pair in a different store she checked the stock and explained my options to me then showed me to the touchscreen so I could enter my details and explained I would receive a text within 20 minuets. I then made my way to Newcastle to collect my reserved boots ( I received the text about 5 mins after I left). I walked in to the store i was asked if i needed any help I showed them the text and got my boots all within minuets. The staff were friendly helpful and happy which is not always the case with other retailers. It was a relatively stress free shopping experience when you consider I had my husband and 2 children with me. All in all I will recommend your stores as the customer service was brilliant I hope they get some acknowledgment for the service your customers are getting.

Mrs Claire Earle 09/04/2013

staff very friendly and helpful. would definitely return to the store to purchase shoes.

Caitlin bell 09/04/2013

I can never make my mine up at all and when it comes to shoes I'm even worse ! So when it come for me to try a pair on the woman said she's wasn't bothered how long it takes me to make up my time ! She was dead polite and ever helped me deside witch shoes I wanted :).

Taura Stewart 21/08/2013

I am sending this email on behalf of my parents, who bought some shoes from your shop a few weeks ago. They commented on how wonderful the member of staff was and how she went out of her way to be helpful. The shoes were delivered for free as there were none left in that shop and arrived promptly, unfortunately my parents had to bring the shoes back and once again the treatment they received was fantastic. My mother said she wished other shops could learn from yourselves about how to treat customers properly. She asked if I could pass on her comments as people are quick enough to complain if things go wrong. Kind regards, Taura Stewart

Sheila Cogger 14/04/2013

I was served by a young lady named Paige who was extremely helpful, polite and patient. I told her what I was looking for and she selected several pairs of sandals in my size and gave me advise and help to choose. I bought a pair of Hush Puppy sandals and would not hesitate to go back to the store in the Metro Centre. All of the staff were very pleasant and polite.

Jo Cooney 16/04/2013

I would like to make a customer compliment for Adam at the metro centre. I received exclent customer service and effiecent service and he was so polite! Gave truthful advice without being a pushy sales assistant! Pleasure to come in to the store today :)

Robbie Ross 17/04/2013

Outstanding, friendly, helpful service from Dean and Adam in the Metrocentre in Newcastle.

samantha green 18/04/2013

Assistant Sophie really helpful and cashier Becca was too - quickest shoe buy of my life - great staff well done!

Harriet McEwan 14/04/2013

Becca was really helpful, polite and obliging. Excellent customer service. :)

ANN MCMILLAN 19/04/2013

Excellent customer service in store, pleasant, efficient and professional

Jill mulvey 23/04/2013

Was served by Alex very helpful and polite. Attentive service! This continued whilst being served at the counter

Peter Timney 25/04/2013

Everyone in store was great, friendly and helpful but Dean was awesome!

Graeme 25/04/2013

Everyone in store were very friendly and helpful, Dean and Becca are an asset to Schuh

Brian Wood 03/05/2013

The young man in store (I think his name was Danny) gave me some of the best customer service I have ever recieved,

Gerri Yates 04/05/2013

Received great service from Laura and Dean on Saturday 4th May around 2 o'clock. Nothing was too much trouble for Laura , she brought out box after box, told us about the free delivery service and showed my 14 year old son how to lace his new Nike hi tops. She was friendly, courteous and generally charming. Dean came over to give us all an impromtu workshop on lace tying, which was great. We were served by Gemma at the checkout who again was pleasant and friendly. As we left, both Laura and Dean said goodbye and see you again. We will definitely be back. Thank you, Laura, Dean and Gemma for making our visit so enjoyable!

Gerri Yates 04/05/2013

Received great service from Laura and Dean on Saturday 4th May around 2 o'clock. Nothing was too much trouble for Laura , she brought out box after box, told us about the free delivery service and showed my 14 year old son how to lace his new Nike hi tops. She was friendly, courteous and generally charming. Dean came over to give us all an impromtu workshop on lace tying, which was great. We were served by Gemma at the checkout who again was pleasant and friendly. As we left, both Laura and Dean said goodbye and see you again. We will definitely be back. Thank you, Laura, Dean and Gemma for making our visit so enjoyable!

Ryan Robertson 06/05/2013

Amazing service and an outstanding store

Andy Robson 08/05/2013

Great friendly service would recommend to friends and family !!!!!!

James 06/05/2013

Very helpful and patient sales assistant

malcolm rowell 24/03/2013

Excellent service, Paige seemed interested in my purchase and ensuring i was happy with my shoes.

paul 29/03/2013

We visited the Metro Centre store yesterday to try out Dr Martens for our 12 year old daughter. Within a few minutes of arriving at Schu we were asked by as many as five staff if we needed assistance - all in a very polite and not over bearing manner. We settled on trying the Castel design boot and asked assistant 026, Becca, for help. This girl was extremely pleasant, patient and supportive when necessary. She helped sell the product in a very indirect and unforceful way. Her own experience of Dr Martens was advatageous and gave our daughter reassurance and confidence with the boots. We own a shop ourselves and value good staff - Becca would be a prize catch for any retailer. Well done also to 014, Hayley, who relieved us of £95 in an extremely painless and friendly way (as is possible!!)

Sandra Moon 31/03/2013

Wonderful service, staff member Dina was quick on her service, polite and very friendy and most importantly didn't pressure me into buying shoes. I felt as if I had gone shopping with a friend, her interaction with me was great. And she was wearing a lovely head scarf too! Keep up the great work! :)

Margaret Tilbury 31/03/2013

As with my previous visits to this store, the staff were friendly, pleasant and very helpful. I couldn't see the product I wanted on display so Charlotte took me to a console and showed me the boots that were available. My size wasn't in stock so I looked at the style in another size after being told that a free home delivery service was available. A huge thank you goes out to everyone for their help and patience.

Kevin Cook 05/04/2013

I was disappointed that the shoes I had chosen were unavailable in store, but the assistant was very helpful and fully explained the situation to me and that they could be supplied, by post, within a very short period of time (unfortunately I did not take notice of the assistants name). The follow up service was excellent, I was kept fully informed by email of the whole process and the shoes arrived as promised a few days later

Tracey Ford  29/03/2013

I just wanted to express my delight with one of your sales assistants who served me today. I came in with my daughter and grandson, although it was extremely busy Kevin give us his full attention. He was very knowledgeable about the shoes my daughter was trying on and even made a rapport with my young grandson so he wasn't bored during the process which I thought was excellent. Unfortunately on this occasion we didn't purchase a pair of shoes but his customer service skills are outstanding and we will definitely return again! Thank you!

alan churchill 31/03/2013

brilliant service nothing was too much trouble

J Jennings 25/08/2013

Visited your metro centre store on friday just wanted to say what a pleasant experience it was. Shops always seem to get feedback when there are complaints so i wanted to give some positive feedback and credit where its due. Very friendly helpfull staff, efficient prompt service great selection of items well displayed. My receipt says that the assistant was Grace and the cashier Kevin both provided perfect customer service. All in all a great shopping experience wish all shops offered this kind of service WELL DONE. I will certainly visit the store in future. Thank you Jennifer jennings

Catherine 16/02/2013

Quick service. I left the store with the product I was looking for.

Scott Sewell 22/02/2013

Very friendly, quick, efficient service! Very helpful and service with a smile

Dorothy White 21/02/2013

We were served by Gemma. She not only looked beautiful she was dressed lovely and she was so helpful. Took my grandaughter in for Van fabric shoes and she was so patient with her and helped her get exactly what she wanted without rushing her. She introduced herself to Lorna (7 years old) and asked Lorna what her name was which made her feel very special. She was so professional and treat us with great respect. A credit to you. Would certainly go back to your store.

Karen hope 21/02/2013

Very helpful staff. Very impressed with service.

stephen thompson 01/03/2013

the young girl that served me was excellent and deserves 5 stars . the only reason i have put 4 is that she was serving somebody else and when the other girl i asked to get me my size shoe who then passed it on to a young gentleman who found out they had my size then passed this on to the young girl that was serving somebody else . she came across and served me and was brilliant but i feel she was very much put upon .. so 5 stars for becca and 4 stars for the way in which it was handled

Veronica Nicholson 04/12/2012

Had to approach a group of talking staff to get someone to serve me (as was also my experience in the middlesbrough store) however, the staff were incredibly polite and helpful, from the sales person to the cashier. A very nice shopping experience indeed!

Bethany  04/12/2012

Richard Thomas 10/12/2012

I came to one of your stores to buy a Converse trainers for my girlfriend, I could not decide which pair to buy, I was approached by one of your sales assistants, she was very helpful and offered her opinion and checked what sizes were in stock. I have ended up with the perfect of trainers. Both the cashier and assistant were brilliant, I have not had customer service like that for years. I think the assistant name was Rebecca, if there is any award for customer service she should receive it, as most of the young female sales assistants I have encountered today have been poor at best. Your staff in your metro centre branch are a excellent example of good customer service in the retail industry. Many thanks Richie Thomas

Shay 14/12/2012

Staff were excellent and helped me find the shoes as was looking within minutes of being in the store, Thanks

Jamie Gray 17/12/2012

I have recently been served twice in the past few weeks by a member of staff called Kate who on both occasions has been a massive help and was very friendly and pleasant. She was dealing with a pair of toms that I received as a present and had no receipt and advised me what to do I get them exchanged. I would just like the store to know about the great service I received as I work in retail myself and know that it's not very often you receive compliments. Thanks

Anna Malkin 13/12/2012

All of the staff where really nice and couldn't do enough to help us make a decision on what was best to buy.

Minna 26/09/2013

I went in around 8.30pm and didn't get out even after 9pm when the store was closing. The staff still served me fairly professionally without annoyance.

Lindsay Shearer 01/10/2013

Very friendly, polite & helpful staff. He did not hound me in store which I like but was quick to help me when I needed help.

Victoria Parr 28/09/2013

The advice and support from the two staff members was absolutely excellent. The staff were extremely knowledgable about the product and helped me to make the right decision. I felt valued as a customer

Katherine Rich 02/07/2013

We visited the Metrocentre store this evening with our 3 kids and had our youngest who is just 20 months, measured for some Converse. We were served by Gemma who was great with all the kids, and was very polite and helpful. Rebecca served us on the till and was also helpful and polite and as we left the store every member of staff said thank you and goodbye to us, not in a cheesy, robotic way, they seemed genuine. Having never shopped in schuh before, we will definitely go back to this store and highly recommend them to others. The staff should feel very proud, what great customer service! :-)

Eilish Candler 03/07/2013

Everyone that helped me in the store was really helpful and friendly. I was approached as to whether I needed any help which was helpful and I then felt comfortable to go to them for help when I did need it. I tried on two pairs of shoes and my server who according to my receipt was Esme was really quick and helpful. She apologised for my wait when I barely had to wait. I was then served by Dina who was really friendly in conversation. A few members of staff said goodbye to me as I left the store. The whole experience in the store was really customer focused the whole time and the team work really well together. This is a fabulous shop and I will definitely choose to shop here for shoes rather than other shoe shops due to such good customer care. Prices for the shoes and the variety was also very good!

Christine Davison 03/07/2013

Top marks Schuh will definitely call again . Great service and super fast delivery well done

Craig Archer 04/07/2013

Im always very impressed by the welcome I get when I come into your stores either for a browse or to purchase something. The staff are always courteous and look out for you and are very willing to help. I also think your returns policy is one of the best in the business giving upto one year to return products.

Chris 09/07/2013

Great customer service from a young guy named Paddy, all the staff were friendly and helpful.

Luke Millward 27/02/2013

Friendly, helpful, quick

Ross 03/03/2013

Greeted warmly by Paige who was very helpful and obviously knows her 'schuh's' will be back again soon

Lisa Parkin 04/03/2013

fantastic service

Melanie Haywood 05/03/2013

Fantastic service today from Becca. She took the time to build rapport with me and understood the difficulties I have trying to get size 3 footwear.

Lynsey Hampton 03/03/2013

Fab service as always!!:)

caroline cawthorn 28/02/2013

Really good service everyone very friendly and helpful.

Emma Kitching 09/03/2013

Very friendly and helpful staff! They couldn't do enough for me. Thank you

Vicci Lavery 11/03/2013

staff were extremley friendly & helpful

Piotr 11/03/2013

I have been served by Karla and Adam. They are brilliant. Great customer service. Very patient. I bought 2 pair of shoes and they also helped me to order another pair that I needed in black and it was out of stock in the store. I am now awaiting the free delivery. Thank you very much.

Lauren Moncur 14/03/2013

I was served by Lesley and she was extremely helpful ... 5* customer service

mr.carl jones 19/03/2013

first class service,couldn't fault it.nothing was to much trouble.the young lass Becca, offered things like insoles,shoe horns before i could ask.if all staff are like that then all i can say is well done and thank you

Holly 15/04/2013

Really quick service and friendly staff, no complaints

Mark Davidson 20/04/2013

It is very rare that I will go into a store and be genuinely blown away by the customer service I receive. I work for one of the UK's leading hospitality companies so I am often more critical of the experience I receive from companies and their employees. Today I visited your Newcastle Metro Centre store with my 18 month old son to by him some new trainers. I was met by a pleasant lady with blonde hair (I believe this was Laura) who politely passed me onto the brunette lady who deals with children's shoes (I believe this was Charlotte). From start to finish Charlotte was so attentive to my son who warmed to her instantly, sitting and standing for her whilst she tried different size shoes on him then swiftly walking round the store before returning to give her a hug and try the next pair on. For anyone who has an 18 month old son or daughter you will probably agree how rare it is for them to instantly warm to people in their stranger stage. Charlotte made the whole process of trying shoes on incredibly easy and enjoyable for us. When we finally got the correct pair of trainers we made our way to the till and this is where I really feel like you've got it right. It felt like my son and I were part of the Schuh team, everyone we encountered seemed as interested as the next person. A customer buzz was created. It could have been very easy to just forget about us after the sale but this didn't happen. Thank you to everyone we encountered today, in particular Charlotte.

Ryan 17/04/2013

Becca served me. Great help, very friendly, pink hair :)

Mark Stafford 18/04/2013

We were served by Becca on our recent trip to the metro centre branch and received fantastic service. She was attentive and very friendly, well presented and even though it was close to closing time she never once made us feel rushed or pressured. I am a small business owner and I feel that Becca is a valuable asset to your store. excellent service thank you.

Sam Deverdics 24/04/2013

I don't normally make the effort to go out of my way to thank someone, but credit where credit is due the staff in the Metrocentre store were really helpful today. Paige in particular was happy to help even when I felt the need to try multiple amounts of shoes on! She helped me reach a decision and I walked away with a shoe I was really happy with. So thanks Paige! Sorry for driving you nuts, you hid it very well!

Cheryl Bransby 26/04/2013

I visited your store on a quiet morning and was helped by a lovely assistant called Becca, she was friendly, polite and very helpful. The product i needed didnt come in the size or colour my daughter requested, but Becca helped to make my decision. Excellent customer service, i will definately be visiting your store again.

Jason Flynn 26/04/2013

Both assistants (Becca and Eleanor) were very pleasant and chatty. They are both naturals at great customer service! They are a credit to your company. Service with a natural smile!

Holly Hughes 26/04/2013

Dean the assistant was fantastic, didn't just write it off when I said I couldn't wear the first pair of boots, very attentive and likeable.

Sophie 27/04/2013

the service was fantastic, everyone was so friendly and helped me and my mum when we need it. Thank you

Lindsey 27/04/2013

Laura in your metro centre store was wonderful today. She was helpful and attentive but not with any pressure to buy. The service was really quick too. i was really pleased with my purchase too!Thank you for being so positive and cheerful.

Amy Allfrey  28/04/2013

Staff were friendly and overly helpful and went out of their way to please you and help you get what you want. Staff know their products and are enthusiastic about their work. Becca was extremely helpful and helped us find exactly what i wanted. Schuh is overall better than other shoe companies when it comes to service

Mrs G Stenhouse 20/12/2012

Very good, friendly efficient service. Thankyou it is nice to be greeted by genuinely helpful assistants. No pushy or invasive just helpful and friendly.

Laura 27/12/2012

Outstanding customer service, all staff were friendly and very helpful.

Natasha 29/12/2012

All round fast and efficient staff. Very impressed

Charlotte Kerr 11/05/2013

I visited your store on the evening of 30 April looking for some trainers for my husbands birthday. Going against my own personal preferences I was feeling quite indecisive about a pair of Ken Block DC high tops (I am really not a fan, although my husband is!) and couldn't get a feel for them on the shelf. I asked one of the assistants whether it would be possible for someone to try the shoes on for me so that I could get a sense of what they look like when they are actually being worn. There were only female assistants on the shop floor, however one male assistant (Dean) was just leaving the store, his shift having finished 45 minutes earlier. When asked if he would model the shoes for me he did not hesitate, and was very enthusiastic and passionate in talking to me about these particular shoes and was very knowledgeable about the brand and style. Despite having finished his shift, and the fact that he was walking out of the door when I asked for assistance, he did not act as if he was in a rush to leave, I felt as if he would have given me all the time that I needed to make a decision on whether or not to purchase these shoes. As noted earlier, I'm not a particular fan of the shoes I have bought, and I am not sure that I would have bought them if it was not for Dean's enthusiasm. My husband has not yet seen them as his birthday is still a week away, but I am confident that he will be over the moon - and highly surprised that I have bought him trainers that I don't like! I have never felt the need to leave feedback for a store purchase before, but I was so impressed with Dean's customer service, and genuine passion for his job that I felt it essential that I provide this feedback, he really is a credit to the store. All of the other assistants on duty that evening were also very friendly and efficient, and happy to help me, I'm afraid I didn't get anyone else's name other than the cashier who's name is on the receipt (Becca) but they were certainly all impressive

victoria elliott 15/05/2013

Excellent service today Adam was very helpful and gave some good advice!

Mrs Susan hay 17/05/2013

This was the first time I have shopped at schuh and will certainly be back. All staff were so helpfull and gave excellent service , they are a credit to your store.

Amanda Blair 08/11/2013

my size wasn't available but I ordered them and had them delivered free to my home less than 24 hours later. Excellent customer service in store, fantastic fast delivery and very happy! ! .. oh and the boots are gorgeous :-)

Andrew 09/11/2013

Excellent shopping experience. Could not be more helpful to find the right shoe for me. I would recommend schuh to everybody.

sharon little 26/01/2014

The service I received in store today was exceptional. I find it very difficult to find comfortable stylish footwear as I work in a pharmacy where we stand all day. Patrick was extremely helpful and after several attempts I bought a pair of skechers. Prior to pharmacy I was a retail store manager and would have been delighted to have such a confident enthusiastic member of my team.

Dave Kelly 06/02/2014

A big thanks to Carla and Kevin at Schuh metrocentre. First class customer service with a smile :) , see you again soon. Cheers

Gurcan Gurbuz 14/02/2014

I been that shop exchange some shoes i got from xmas despite its been long time after xmas your shop assistant nathan been very helpful and ad sort out my problem also his manager been very helpfull too Thanks for them showing good customer service skills I definatelly come back that shop again

Gill Manning 18/02/2014

1.Quick service to get shoes to the shop floor. Knowledgeable about shoes I was buying 2. Very efficient explaining where I should go what would happen re email receipt & why 3.Both staff very friendly and helpful

Rachael Barnwell 17/11/2013

Fantastic service from Paige and Jack, who helped me find exactly the right fit in a boot, and laced them up perfectly. Genuine, very pleasant customer service - thank you and well done!

Fiona Robson 16/04/2014

Fantastic friendly helpful service. One pair of shoes not in stock. Received to home with 24 hours order.

Nicola 05/03/2014

Only visited the store browsing ... And left with new boots ! The sales assistant was fab finding me a great pair that matched my bag perfectly... She was like a personal shopper... Thanks so much :-)

Charlotte Hardie 12/03/2014

Very friendly and helpful service.

Claire Lamb 11/03/2014

I don't often give feedback on customer service but the assistant Hannah was so nice and helpful I had to come online to leave positive feedback. The other assistants in the store were really friendly and nice without being overly pushy to offer assistance as sometimes when I visit stores i feel intimidated and unable to browse. I was really happy with my purchase and I will definitely be returning to schuh. Thanks

Tracy Dodds 18/12/2013

I recently visited Metro Centre store and purchased two Christmas gifts totalling over £200. The service in the store was amazing, young lady served me in a very professional and helpful manner, when I got home the box from one of the products was damaged, I contacted customer services and they immediately sent me a replacement box. I can honestly say out of all the shops/websites I have visited in the past few years this is without a doubt the best service I've ever received. :-)

mike hingley 09/07/2014

Thank you Laura for you patience in helping me select my boots.

Gemma 14/07/2014

Excellent service , friendly girl , quick and efficient

Aiden Hepworth 18/06/2014

Staff were very helpful and friendly, especially Kerry who was a great help. Thanks!

Elaine Hunter 06/05/2014

Very friendly and helpful staff, pleasure to shop there,

Melanie Curran 07/01/2014

The staff were honest. The delivery was quick and hassle free. Would recommend shopping with schuh.thankyou.

Ian Ogilvie 19/01/2014

The staff were excellent. Morgan and Ebony (I believe her name was) were super helpful and went the extra mile in customer service. Definitely be back in for my next pair of trainers a+ all round. Way to go.

Rebecca McCullough 21/01/2014

Great service I love to shop at this store

Rebecca McCullough 21/01/2014

Fab service and they were so patient with the kids

Rebecca McCullough 21/01/2014

Great experience even got 10% off

Bethany  25/01/2014

The assistant that helped me pick my trainers was fab. He was very patient when helping me as I am extremely fussy most people would of given up or got sick but he carried on with a smile on his face. I ended up buying a pair he recommend and I love them. Think his name was Patrick. Could of done more for me. Thank you will be back again :)

David Heath 24/01/2014

Hello Today, Friday 24th January 2014, I visited the Metro Centre Gateshead store. I was served by Kevin. I tried two types of shoe, a trainer and a boot. Neither suited me so I did not make a purchase. Throughout the process the young salesman, Kevin, was exceptionally customer focussed friendly, polite and knowledgeable. Although there was nothing I wished to buy on this occasion the visit was a delight...many thanks.

Jenna 06/07/2014

Was served by a lovely girl I think her name was Gemma, she brung me the size I wanted almost instantly and was very friendly!

Michael McDonogh 08/07/2014

Excellent friendly service from cashier/assistant 142 Kerry

Claire Macdonald 17/04/2014

I was looking to purchase 2 pairs of boots for my children and the sales assistant, Charlotte, could not have been any more helpful or friendly. She was fantastic with the children, using their names, talking directly to them and giving me plenty of info about shoe sizes and how they were fitting etc. A fantastic service and a enjoyable shopping experience!

Tara McLean  22/04/2014

Fast and friendly service from the staff

Paul Baston  13/07/2014

Brilliant choice and great staff.

gemma 21/03/2014

@schuh I reserved some DC's today and ended up buying them thanks to the great service from Scotty R @intuMetrocentre store :)

Abigail Maxwell 26/07/2014

As soon as you walked in to the store, the assistants engaged with me and asked me how I was, and if I was looking for something in particular. They were speedy at getting the shoes I wanted and asked me at the till if there was anything else I needed that day. They were kind, friendly, engaging and warm.

Hannah 17/12/2013

I would like to highlight the excellent service which I have received from Schuh with my latest purchase. I visited the Metrocentre store in Gateshead on Monday and was assisted by a helpful store team member. Although he was unable to get my size (as there were none available) he advised me that I could have them delivered to my home the next day, at no charge. I took this offer and received my shoes as promised. The whole process was incredibly easy and I was kept informed via email and text as to the delivery time of my shoes. Both the in-store staff and the 'behind-the-scenes' help has been fantastic. Having worked in a busy, customer orientated store myself, I know that this sort of customer service is rare and often goes unrecognised, so I wanted to thank and congratulate Schuh.

Gillian Kirkbride 11/12/2013

Exceptional service today from Jack and his colleague with long auburn hair who has helped me previously. I needed special assistance finding shoes to fit a new insole and staff were incredibly helpful, patiet and understanding. On a previous occassion the female assistant was exceptional which is why I returned to the store again. Fantastic service.

sandra 22/12/2013

This was our first visit to Schuh. The girl who served us was extremely helpful, our daughter was after her first pair of dr martens and she searched for in stock items, offered advice and made our daughters xmas -thanks so much, we will be back

Lynne Scott 18/12/2013

Great service from helpful and informed staff. We had forgotten our student discount card but the till operator still gave us 10% off which has never happened in any other shop beforre! Only comment is that staff constantly moving around in the store made a bit of sensory overload, must be to make the vibe better but a bit annoying as not that much room inbetween displays.

mrs brown 23/12/2013

great service had time to get whats right for you 10 *

Denise 03/12/2013

Very helpful staff, very polite and chatty in a good way!! Could not fault at all!!!! Wish more stores were like this!! Good variety of shoes as well!!

Haya 10/12/2013

Hi, I would like to thank schuh team, they are very friendly and helpful in store from the minute you enter untill you get out even if you didn't buy anything. I went to store and ordered, they said it would would take 2 to 3 working days, i received a msg and got it on time they were fast. Thank you schuh store and team for being great and amazing.

Nigel smorfitt 02/12/2013

Alysia was good all round

Sarah Armistead 06/06/2014

Served in store by Kevin . Was on holiday in Newcastle and the service was exceptional !! He was very polite and friendly with myself husband and son! Nothing was too much trouble ! I've not shopped in schuh for a couple of years - after the service I received I'd definitely visit again thank you kevin

Innescommon 06/06/2014

Hi, I just thought I would give some feedback on my recent purchase from your metro center store in Gateshead! I can honestly say that my experience in your store was second to none! Chris was the person dealing with me and his costumer service skills were probably one of the best I have ever experienced not just in Schuh but ever! He went well out of his way to help me over and above what would normally be expected! He is a tribute to your brand! I have posted on social media about my experience and how well impressed I was by the service that was provided! Thanks again Innes

jan leach 08/06/2014

Fabulous service. Had a problem with credit card machine and I was given 10% off for my wait. Impressed. I will be back to Scuh.

Bethany Cutter 17/05/2014

Wonderful service, seen to very quickly. Nice and friendly staff who were very helpful

Colin Daniels 18/05/2014

Excellent service from Dina. Helpful and pleasant. No waiting at till to pay as Dina used handheld terminal for card payment.

Oli Atkins 18/05/2014

I had to return a faulty pair of shoes which I had purchased online, as the stitching had started to fail on the heel. I was given a replacement pair straight away with no issues or fuss, and the Schuh staff were extremely helpful.

mark mcdonogh 24/05/2014

Wonderful helpfully staff really make your store stand out from the others we were shopping for a 2 year old and the friendly manner made him relax and getting a sticker and balloon really made him smile special thanks must go to kerry 142 who could not have been nicer I work in retail and know how tough it can be I look forward to visiting your store soon

Lisa Hall 25/05/2014

Fantastic service - well organised even though busy shop. Very helpful well mannered staff big well done best service in Metro Centre

Susan Robinson 27/05/2014

Very helpful staff, even though store was busy. Liked the portable card machine for payment, much better than standing in the queue at the till.

Jamie 28/05/2014

Great service, in and out. Exactly what I needed with a naughty 2 year old. Perfect. Will be back for work shoes Thanks

sally widdowfield 27/05/2014

Excellent customer service, they did not have my size shoe in the colour I wanted so I was given a different color in the right size to try for size and a bigger size in the right colour to see if they suited me, they then ordered the right colour and size to be dlivered to me. They were so helpful I bought myself another pair of shoes and a pair for my husband! It was a lovely shopping experience, thank you

Laura Ashley Swindles 26/06/2014

I visited your metro centre store today and purchased some sandals and ugg boots. I was served by a girl named Fay. I would just like to say how great she was at her job and she gave me excellent customer service. She was very talkative and welcoming! This is the first time I have felt the need to write any feedback, due to working in retail myself I know how nice it is to be appreciated. Thankyou Fay and keep up the good work :-) xxxx

Kerry 29/03/2014

Was very impressed with the service I receive in store today, especially by Jack, after getting the shoes I wanted to try on for my son, he showed me additional choices that were available online and also checked to see if any were on sale (without me asking). He was really friendly, gave my son a balloon and was generally just really helpful. I was so impressed with the service that I will definately be making this my first port of call from now on! Thanks Jack and the rest of the team!

Paula Ward 04/04/2014

Received fantastic service by a girl called Grace. Wasn't pounced on straightaway but once approached she was super helpful! A lot of shops never have the sizes in, so a bonus all sizes I asked for were available. Loved the screen where I was able to see different colours and styles of Nike shoes which could be ordered in for me (without me paying upfront). Also loved the machines where I could just stay where I was sitting and payment was so convenient. If Grace was away for just a few minutes she would thank me for waiting etc. Very impressed as I had such a negative experience at JD Sports. Know where I will be going in future without hesitation.

Sally 05/05/2014

Helene shop assistant was fantastic really friendly made me feel like I was important and that she enjoyed serving ppl! I was able to just say what I wanted as I didn't have much time and she kindly came with a range of shoes to choose from!! She really listened to what I wanted and needed for work shoes!! Great service and gave me time to look at other shoes and when my size was not available she went beyond duty to access where I could get them and if not details to find online!!! That girl needs praise!!! Thank you

Lesley baverstock  08/05/2014

What a great customer service, friendly, helpful, not pushy, wish all shops and websites were run like schuh!! Nothing was too much trouble for the staff, the converse my daughter wanted weren't available in her size but were delivered two days later, free delivery to our door, keep doing what you are doing schuh , fantastic all round service!!

Charlotte Draper 09/05/2014

Amazing! I got served by Kim who was very polite and welcoming. She helped me with my poor ability to make decisions on what shoes to buy and was very patient.

Megan 15/05/2014

Brill service from staff, knowledgable, friendly and polite :-D

Linda-Lee Stokoe 15/05/2014

Exceptionally high standard of customer service from all staff who work hard as a team to assist! Best customer service Ive ever had. I felt valued as a customer & my journey was successful. Staff provide a positive high energy happy vibe. I wont shop anywhere else for shoes now. Very refreshing!Thank you :)

recently viewed