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address/opening times

  • Midsummer Place Shopping Centr
  • West Walk Unit 28
  • Milton Keynes
  • MK9 3GA
  • 01908886738
This weeks opening times
Tue 2nd Sep 0930-1800
Wed 3rd Sep 0930-1800
Thu 4th Sep 0930-2000
Fri 5th Sep 0930-2000
Sat 6th Sep 0900-1900
Sun 7th Sep1100-1700
       Next weeks opening times
Mon 8th Sep 0930-1800
Tue 9th Sep 0930-1800
Wed 10th Sep 0930-1800
Thu 11th Sep 0930-2000
Fri 12th Sep 0930-2000
Sat 13th Sep 0900-1900
Sun 14th Sep1100-1700
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local info

As a relatively 'New Town' situated approximately 45 miles from London, Milton Keynes is a modern and ever growing location that has lots to offer. For adrenaline rushes, Xscape offers the ultimate range of sporting pursuits with its indoor snow ski slope, rock climbing and flying tunnel. If you're fancying a bite to eat and drink, the Hub MK is the place to be, with its wide range of bars, clubs and restaurants there is something available for everyone. Our store which also hosts a variety of styles from our schuh kids range is located in Midsummer Place Shopping Centre.

what you say...


Hello, I visited one of your stores, in Milton Keynes, Midsummer Place and was greatly pleased by your staff. In particular, a young man named Charlie, who served me and my partner a pair of Vans. I too work in retail, and often feel a lack of good customer service in many stores. Not only did he go to extra lengths to help my partner find his particular size (which in the shoe he originally wanted was not available)... he went the extra mile to ensure that he firstly found my partner his perfect shoe... which then lead to him making a sale - in my experience, many staff in many stores are not bothered about going the extra mile, or making a sale! I hope that you have a good reward system, as due to this particular member of staff I will definitely be recommending your store to friends and family and staff that do go the extra mile should be shown appreciation. Thank you very much for your brilliant customer service and I shall be visiting your store again shortly!

Mike and Linda Clarke 05/06/2012

Dear Sir Madam We’re writing to you concerning our resent visit to your Milton Keynes store this bank holiday weekend!! We were so impressed with the service we received that we felt we had to comment on how polite and helpful 3 of your staff were, Sam was the young man that served us at the till and ordered a pair of shoes for us. Looks like the shoes will be with us soon and we have been well informed via e-mail regarding this. Well done Milton Keynes store and we hope this is duly noted !!

c lynes 12/08/2012

Myself and my friend spent over an hour in this store making multiple purchases, this was towards the end of the day, we cannot praise the staff enough for their attentiveness particularly Lily who we have to say is a credit to your company with her personable approach and excellent customer service alongside Henry and Brandon who were also very professional and appeared happy in their roles, after a long day of shopping this store was a pleasure to visit and we will defiantly recommend to others, thank you for meeting and exceeding our expectations.

Greg Bird 05/08/2012

Great service. Not pushy at all. Very helpful


I visited this store 8/8/12 I just want to say the staff were very good. The assistant approached me as I went in but didn't make me feel pressured to buy something. I found the item I wanted, he promptly got it from the stock room. As he served us he was friendly and chatty but not imposing. Then when I went to the till to pay, the assistant was equally attentive and friendly. Well done schuh why aren't more stores like you?

Marlene Bibani 16/08/2012

We visited your Milton Keynes store on 14 August 2012. We were searching for a pair of Dr Martens for my brother in law who is visiting from Italy. We were erved by Theo (surname not known). What a fantastic young man!! Extremely helpful, very willing and polite and, although he was serving three people (the shop was very busy), he continued to smile! Although we were unable to purchase the Dr Martens as the size was not in stock, my husband purchased a pair of Camper boots. Great service! We understand from the store manager that Theo is a new member of staff......you have picked a star! Great service! Many thanks

linda 17/08/2012

The staff were very friendly and helpful. Efficient, although the shop was very busy they kept waiting to a minimum. Happy with my shopping experience.

Sandra West 21/07/2014

The service I had today was brilliant. Came after work to quickly buy some new shoes and the young girl, Lilly, who served me was lovely. Very efficient and helped me to decide which shoes to get. Also very knowledgeable on the products. Thanks schuh!

Jill 19/06/2013

Matt was awesome. I love the way the staff immediately attend to you and are bright and cheery. I feel really valued as a customer there. Matt in particular is always really helpful. I will choose Schuh in MK over every other shoe store every time!

Joan Hynd 21/06/2013

Wonderful staff! Very professional, helpful and friendly - despite me being a bit 'fussy'!! Was thrilled with the choice of shoes, found exactly what I wanted, plus a pair I didn't know I wanted until I saw them! I will be back to shop there again.

Helen Thomas 30/08/2012

Ashley was amazing, the customer service that I received in the Milton Keynes store was the best to date. I am a customer service manager for John Lewis and my hat goes off to your company with the excellent service your assistants have. Engaging and genuine , my role is to be the front leader in customer service and not often do I see it in other companies, so a big well done and it certainly will have me coming back and buying more shoes.

Paul Henderson 31/08/2012

I was in a rush today and had to pick up some shoes before I leave the country tomorrow. Everyone in the store provided a welcoming atmosphere, particularly Sophie with her charming smile but it's Charlie who I want to point out for making me really feel valued. He was knowledgeable and genuinely friendly. Being size 13, I always have limited choice but Charlie made me aware of everything the store had to offer and made sure I was happy with what I decided on. He let me know I could return the shoes within a year too, if I changed my mind. Great job!

Chris Boult 08/09/2012

I went to your Milton Keynes store looking to get a new pair of converse. Was warmly greeted by the supervisor (Becca) who showed me exactly what I was looking for and checked the availability. I was then passed over to another team member (Hannah) who swiftly returned from the stock room with both pairs and was incredibly helpful and friendly A great experience and I can't wait to come back and get my next pair!

Pam Evans 14/09/2012

Visited your Milton Keynes store today and was extremely delighted to be welcomed with a smile and it was not a problem to assist me with what I wanted and actually purchased. What a breath of fresh air well done.

Helen Burr 13/09/2012

Fabulous friendy service - very helpful -pointed out the 1 year exchange policy thanks will come again!

Lucy-may Hawkins 14/09/2012

excellent service exspecially from charlie the cashier and martin the assistant. gave me great advice when buying my shoes and was very chatty , would defently re vist .

Kerry 01/09/2012

I have just returned home and felt I really needed to comment on the service I received in the Milton Keynes store today. The service from all staff was exceptional. The young man helping me out was a star, polite and nothing too much trouble. The same service continued at the cashdesk. So impressed and I just wanted to say thank you.

Alycia Darby 01/09/2012

I thought it was extremely well staffed with young happy people, who were very polite and helpful. The atmosphere was buzzing!

Jordan 11/09/2012

I already had been greeted by ashley and I was more than happy to ask for his help. He was quick to arrive back with outstanding customer service, he gave genuine and honest opinions which will ensure I will return again.

Lee Chambers 27/09/2012

Would just like to congratulate you on the excellent service I recieved at your Milton Keynes Branch. Im sorry to say alot of shop assistants can come across as just can't be bothered (all shops not yours) so to get an assistant who was helpful, friendly and seemed to be happy doing his job can make all the difference ! Just felt this was worth a mention as we're always quick to complain rather than praise ! Think the assistants name was Ashley, Many thanks

Demi Clark 29/09/2012

I would just like to say that one of your members of staff called nick is a credit to your Milton Keynes store. He went above and beyond for us 3 fussy women. He deserves to have a full time job at your store.

Nicola Crew 30/09/2012

Lily who was our Sales assistant was helpful and informative

Miss Ashby 06/10/2012

The service was good with polite knowledeable staff. Thanks.

Pattison 23/09/2012

I bought a pair of Ugg boots today and received excellent customer service from Jodi, along with other members of staff. I was uncertain which size I needed but left the shop feeling in no doubt that I had purchased the correct ones. Would hightly recommend Schuh, Milton Keynes and will definately return there in the future.

Jada 04/10/2012

The Milton Keynes store is excellent. All the staff are present and helpful everytime I shop there even during very busy times. I bought some shoes a few months ago and only took them out of the box today and realised that one was a size smaller than the other (I'd bought then in bluewater). So today I popped into the store wondering if schuh could help, but I thought they wouldn't as I had lost the receipt. However, matthew helped me to find the transaction on the till system and allowed me to exchange my purchase. No hastle or uncomfortableness. I am very pleased with my purchase and your excellent staff in Milton Keynes. Keep up the good work guys!! Would not even consider gettingy shoes anywhere else :-) thanks


I went in to the MK store on Sat 6th Oct 2012 to buy a pair of trainers / was unsure of whether to go for Converses or Toms. First of all Matt assisted me immediately and then Josh took over and went to collect the trainers in the relevant sizes. Both provided great info and were helpful. Both gave excellent customer service. Thank you and will definitely be returning to that store even though we live in Luton.

Jo Pledger 14/10/2012

Excellent service. All staff were polite and friendly.

julie rutland 23/10/2012

I went into your milton keynes store today - to purchase a pair of creepers for my daughter, they didnt have the pair I had chosen in her size, however the assitant was extremely helpful and couldnt do enough to help me, advising me of store deliveries and offering to order me the required size. I thoroughly recommend this store, for helpfulness and great service, will definately be returning - hopefully to purchase the shoes my daughter has set her heart on!! thank you

Carl redman 29/10/2012

Excellent service. Saw the shoes in store on saturday and after trying them on I was told they could be delivered early in the week. They arrived on Monday morning. How good was that. Very happy...

carly tyrrell 01/11/2012

Quick service, polite and chatty at cash desk

Natalie Hinkley 02/11/2012

I rang your store and spoke to Josh just to see if you had my size ugg boots. I came in and Josh was on the counter he knew straight away who i was and sorted me out with some ugg boots. Josh was very friendly and helpful and i would just like to say thank you very much for your help, it was very much appreciated. I will definitely be returning to your store again.

cheryl sharman 06/11/2012

I am writing to say how nice it was to go into a shop with my children and be greeted by friendly welcoming staff. All the staff we came across were helpful and friendly. Please pass this praise on to the staff in the Milton Keynes shop and keep up the good work Thank you

Jake muscat 27/10/2012

Every time I go into the store I am welcomed very nicely and allways given time to look around, I can honestly say all purchases made have allways been painless and the staff are all friendly for eg asking how my day was what I was going to do after. It's happened Times before even if I have found a pair of sues else where I have pupusly gone into schuh and baught from them instead! Best service up Milton Keynes city in any shop considering the busyness of the store.

Catherine 03/11/2012

i purchased some vans from schuh earlier on today. Bryon served us she was very lovely and happy and smiley. I think she did a good job and should be rewarded. She seems like a lovely girl.

Peter Trodden 03/11/2012

Great service at MK store today with assistance from Josh. Very professional, patient, and helpful. Store seems to be very well run with assistants to greet and managers ensuring staff are constantly checking to see if customers need any help. Will definitely return.

miss elaine wenden 03/11/2012

really great service from a young guy called Emmanuel, he was very friendly, helpful and efficient

kizzi 15/11/2012

Excellent service by David in store. He was confident and listened to what I wanted. 5/5 for attending to my needs. Advise promotion to lead others in the store who can follow Davids ethic.

Pat Corquaye 17/11/2012

Cannot fault this store and the high standard of customer service. Rang in the morning originally to reserve a pair of tan biker boots, asked for a 6 and a 7. Unfortunately you only had the 6 and when I came in to to try them on they were a little tight. Your assistant Josh double checked on the system for 7s because said there was a delivery, and loand behold you had them so I was very happy. Josh is a credit to your company, he was very friendly and chatty, as well as extremely helpful. Thanks again.

Paul Targett 08/01/2013

Excellent service from the sales person and the cashier. Young guys who both represented the company fantastically well. I ordered a pair of trainers for deliver home. Brilliant service. Impressed all round. Thanks

Chris Palmer 13/01/2013

Excellent shop, excellent service. The assistant Josh could not be more helpful and the cashire Toni was very olite and helpful. Will certainly recomend you

D 19/01/2013

Brendon and Lily's service was great. Nothing forced or sacrin - just alert, friendly natural styles that represented smart kids working hard and handling a demanding series of requests with a smile. It looked like a lot of their colleagues were mirrors of this too. After a day of poor service it was refreshing to end the day in your store. Many thanks and well done! We'll be back.

Sarah Knowles 25/11/2012

Today I went to your very busy shop in Milton Keynes and can not believe how brilliant and helpful the staff were. All were extremely helpful and polite. But a young lad called Josh was absolutely superb!! Helped us with sizes, styles and colours as well as lacing the shoes. He was incredibly friendly and answered all questions we had. Well done Mk store!!

Lisa Barnes 27/11/2012

Excellent customer service, polite, knowledgeable staff who wanted to help. Visited with my mum, we both made a purchase and were very impressed with the male staff who helped us, one young gent called Josh and another gent with southern accent who helped us order shoes from your warehouse. We were helped with an order online, there were no 'hard sales' tactics and the order arrived the next morning as described. A refreshing change to some of the shops we also visited that day, both of us were very impressed with Schuh and will definately visit again.

Sue Benyon 27/11/2012

Hi I bought a pair of boots from the MK store last week , 20th November, not my first purchase I might add! I was once again delighted by the service & attention that I received. Jodie spent some time sorting out the style of the boots and advised how I should look after them. Nothing was too much trouble. Thank goodness for "Schuh" Ashley initially helped me before Jodie took over so that Ashley could man the till. Thank you again Kind Regards, Sue

Sarah Knowles 24/11/2012

Today I went to your very busy shop in Milton Keynes and can not believe how brilliant and helpful the staff were. All were extremely helpful and polite. But a young lad called Josh was absolutely superb!! Helped us with sizes, styles and colours as well as lacing the shoes. He was incredibly friendly and answered all questions we had. Well done Mk store!!

Andie Trinder- Whittle 29/11/2012

What a fabulous service experience, I have worked in retail 25 years in food, fashion and DIY and rarely do you come across a real professional at customer service as Josh! I would love to be fortunate to have him on my staff. I came in for one pair of shoes and instead my partner and I bought 3 pairs of shoes/boots between us. He really deserves your recognition. Thanks Josh- have a wonderful Christmas you certainly deserve it! I will definately come back again!

Chris Levett 07/12/2012

Staff all very friendly

Jo 28/05/2013

Great. Good service. Got the shoes I wanted in stock. No wait. No hassle. Will shop there again.

Paul Ingleson 05/01/2013

Excellent cust service from Emmanuel .Very efficient,friendly and informative. Well done.

Shirley Powell 03/01/2013

kirsty ward 06/01/2013

Being the first time in your shop we were very impressed with the service received in particular from jody who happily fetched several pairs of shoes for my son to try and even offered and measured his feet. She left a great impression and we came away very pleased and sure to visit again. Thank you

Sue Benyon 18/07/2013

Thank you yet again Schuh at Milton Keynes! Always incredibly polite, courteous and ready to help. I am probably above the usual age that shops in your stores, but while I get the standard of service that is lacking in so many other stores I will continue to buy my beautiful quality purchases from you! My Rocket Dogs arrived today just two days after being ordered in store! Many Thanks

Louise Clifton 28/07/2013

I went into the store to see if i could get any shoes for my daughter, who is 10 years old and has special needs, autism being one of the things she suffers from. WOW!!! What fantastic service we recieved, especially from "Charlie", who my daughter Loved!!! Charlie was proffessional, but was fun, chatty, and nothing was too much trouble. Thank you, thank you to Charlie and rest of staff, a lady also called "Sophie" and to "Ash" who served us at the till. What a brilliant shopping experience we had, would deffinately recommend this shop for fantastic staff, great products, and a great attitude! THANK YOU, The Clifton Family! x

Laura Wescott 26/01/2013

I bought these boots over 2 years ago and they still look good as new. I expect these will last me a life time. High quality boot all round, well worth the price tag!

I. Thalund 01/02/2013

L Gambier 29/06/2013

Every time I visit your store in Milton Keynes, I am always impressed by your staff. They are all extremely friendly, helpful and polite. I feel they could show retail assistants in other stores how to interact with their customers. Laura

Martin wilson 24/06/2013

Fantastic service, order was placed in store on Saturday morning the shoes arrived this morning (mon) before 9 am. I will certainly be recommending you to all my friends and family. Many thanks a very happy customer :)

Mrs J Smith 28/06/2013

Both lads that served me were excellent, friendly, nothing too much trouble attitude. Rob has served me before and I was impressed with him then but did not leave any comments. a delightful young man.

Rachel Gavigan  01/07/2013

Was helped by Matt to find some converse for my daughter. The pair I wanted we're out of stock but he found another pair to suggest to me before even coming back, which I ended up liking more and ordering. Very friendly, brilliant customer service. Most stores would just send you on your way after being told out of stock. Will definitely be coming back!

Nicole bird 02/01/2014

Came in to purchase some nike blazers lows. Didn't have my size in store so I then ordered them to be delivered home, they were very helpful and I was done in 10 minutes. Served my: Lewis

Rachel 17/02/2013

The service I received today was brilliant! The guy who served me, nick was really helpful and polite and was really quick with helping me find the right shoes for me. I will definitely go to the Milton Keynes store again.

Matt Clarke 17/02/2013

Best customer service I have experienced. All staff are friendly, welcoming and helpful. Well done!

Freda Martell 07/08/2013

Couldn't have wish for any better customer service, they were brilliant, nothing was to much trouble for them. Will definitely shop there again.

Elizabeth Hale 12/08/2013

Friendly and helpful staff - on both times I visited as I had to return purchase as wrong side - sorted problem straight away no hassle - exceptionally good service

Nikki Horner  16/08/2013

We walked in and were greeted by the sales staff very politely, I came with my 3 children, tommy who is 3 and my 2 elder ones, my 2 elder ones sorted themselves out, while tommy got his feet measured by linzie or Lilly ( can't remember her name but think it was something like that ) he started playing up a little bit but she soon settled him down with a bribe of some Opel fruits, he then tried a couple of pair of shoes until we found some he liked , she checked them over to make sure he had some growth room, and they fitted correctly around all his foot, also she called over maybe her senior to double check everything, which I found excellent, this was my first visit and certainly won't be my last, the service was excellent and I would highly recommend this store to family and friends,

Sarah Dean 17/08/2013

Matt, at MK, was totally brilliant when helping me fit shoes to my 9 year old son who has now grown to a big size 4 and had to go men's shoes for his converse. Having always had his shoes properly fitted by children's shoe shop I was uncomfortable having to do it myself. Matt helped me choose the right shoes for his long thin feet and ensured they fitted correctly with enough growing room. He was great, thank you!

Sara Friend 16/03/2013

Shakir was a star. He used the store's system to find me all size 3 Hush Puppies available to buy in store and I went away wearing a pair and feeling very happy and well served. Thank you.

Paul Young 23/03/2013

Very impressed with the service from Dylan. He was attentive and extremely helpful. Well done!

Kathrynn 14/07/2013

Josh served me today and gave great service I told him what I wanted and he sorted it straight away no hassle. A great employee ill defiantly be coming back!!!

Esther Reed 18/07/2013

Lovely pair of shoes. Just what I was expecting with a really good service in store and for the delivery company

karen Ogle 24/10/2013

I planned on just returning my grandaughters hunter wellingtons but, ended up exchanging them for some hush puppies for myself. This is all because of your member of staff 'Charlie'. Its been years since I have had the courage to try on and purchase shoes in a store, I have nerve damage from surgery and find it so humiliating and somewhat embarrassing and, your assistant Charlie gave me my own privacy and had such tact, fantastic people skills and excellent eye contact. I commented on his customer service at the time and that his was an asset to your team. 'Well done Charlie'

Nicola Thomas 02/11/2013

I think your service is brilliant. I reserved some Ugg boots in size 4 and 5 (was shocked i could reserve both!) and picked them up in Milton Keynes today. The staff were friendly and efficient and the boots were lovely.....size 4! I think the reserve facility is fantastic. Most shops you have to buy the product and then when you collect and it isn't right you have to have a refund. Thank you. I will definitely be recommending your store and buying from you again soon.

Clair Andrews 20/10/2013

Both members of staff were very helpful, they confirmed that I was happy with the items, refund P&P, checked to ensure that my shoes were in good order, asked if they could help me with anything else. We have shopped with schuh many times and as a family is our first port of call when looking for new shoes, great services, great products for all ages and styles.

Allan Auld 27/10/2013

Friendly, knowledgable staff made my purchase a very pleasant experience.

Pete Hood 06/06/2013

Great service... Credit to Ryan for making the experience fast and friendly... I'll be back!

cheryl 03/04/2013

matthew was a really great person thank you for all your help

Mr.Williams 11/04/2013

Went into the store for some new trainers and Timberlands, the sales assistant "Bella" was very polite, enthusiastic and helpful, a credit to your team.

Kevin West 10/04/2013

Could not fault the Assistant Ashley (140) excellent advice and customer service, backed up by a very happy Matt (013) on the tills. Would recommend this store to friends.

Vanessa Major 12/04/2013

The assistant was helpful (maybe with a bad memory as he entered the size I ordered incorrectly 2 minutes after I tried a pair on but good never the less!) and the service just amazing. I received the shoes the next day and only ordered them the afternoon before. Excellent and five stars! With the returns policy why would you go anywhere else if Schuh have the shoes you want?

Jo Marsh 12/04/2013

Kelcie was very helpful during my visit to the store. The store was quite busy. Her advice was good and she wasn't pushy at all. I would go back to this store.

David Cooke 29/04/2013

Very pleased, Helena was very friendly and helpful. You had both pairs of shoes requested in stock at the correct sizes. (Very unusual with your competition). Of course you won our business. Well done

Jim Ewen 30/04/2013

Excellent service, faultess. I hope the Skechers are as good!

Anne Gell 27/03/2013

The staff in the store were all friendly and helpful. It was my first visit to the store and I wouldn't hesitate to go again.

Carol Elston 30/03/2013

What an enjoyable experience! I thought I would spend all day trying to find my teenage granddaughter a pair of suitable shoes, but Schuh was the first shop we went in and she found a pair she liked immediately. As if that wasn't a pleasant enough experience, a lovely, helpful sales assistant called Sophie introduced herself and fetched the shoes for us. Nothing was too much for her, even though the shop was quite busy. I will definitely be visiting Schuh again as we were made to feel very valued customers.

Sara 04/04/2013

I was in the Milton Keynes store and both my shop assistant and sales person were so friendly and lovely. Thanks guys!

Sharon Finnigan 02/04/2013

Efficient service and offered to order item to be delivered at home for free when not available in store. Recommended as item arrived next working day, very quick.

Jilly Holland 05/04/2013

The store was very busy, so there was a bit of a wait for service, but the assistant was very friendly and helpful. There was a queue at the cash desk but once again, the staff were friendly and helpful. Both staff explained about the returns policy.

Sarah Harris 19/02/2013

I went into your Milton Keynes store earlier today 19/03/13 wanting some Adidas Originals. One of the shop assistants, Chelsea, found my size but unfortunately they were too small and the next size up were too big. I then saw some Nike Blazers that I liked and she brought my size out and they fitted perfectly. Throughout the sale, Chelsea was very helpful and polite even though she was extremely busy. She is a credit to your company and gave me outstanding customer service. Thank you! Sarah Harris

Jane Webb 16/02/2013

What a positive experience! The store at Milton Keynes had great stock, and the staff were fabulous - warm, friendly and fantastically helpful. It was a real pleasure shopping there, and I hope the branch is as successful as it deserves to be. incidentally, I am nearly sixty years old, and I'm thrilled with my Red or Dead shoes. Please pass my thanks on to everyone there today.

Jane Webb 16/02/2013

What a positive experience! The store at Milton Keynes had great stock, and the staff were fabulous - warm, friendly and fantastically helpful. It was a real pleasure shopping there, and I hope the branch is as successful as it deserves to be. incidentally, I am nearly sixty years old, and I'm thrilled with my Red or Dead shoes. Please pass my thanks on to everyone there today.

Paul Burke 18/02/2013

Hi there. This is just a quick note. I went into your store in Milton Keynes yesterday with my 3 sons. The intention was to 'look', however, 3 pairs of converse training shoes later I would like to comment on how great the shopping experience was. All the team in your store in MK are switched on and very attentive, however, Sylvia who was my sales colleague was exceptional. 3 young boys with every changing minds and no idea of their feet size, did not deter and we walked out with there, no 4 very satisfied boys. Well done and thank you to Sylvia and the whole team in MK Schuh. Best Regards Paul Burke

Nicola Wightman 21/02/2013

Celeste v helpful. Shoes were for my son and he was properly fitted. Shoes great and he's wearing them non-stop. Thanks

Lucy Aguilar 24/02/2013


Jane 27/02/2013

we was so impressed with our visit earlier in the day in your store that we went back and purchased another 2 x pairs of vans trainers - i did actually ask for a discount or ugg boot cleaner as we had spent £258 in one day but was refused (lol) shame cos i might have brought something else - oh well this hasnt detered us from shopping in your store again - the service we got from Joss instore was unbelievable he never faultered at being a 1st class Assistant and my husband did try Joss's patience at times by trying on many different styles - we was told at checkout that the stockroom was up numerous flights of stairs - but still he was very polite and helpful and friendly till the end - usually i dont bother with feedback but on this occasion i felt that i needed to let you know what a great employee you have there and no i'm not his mum or even a relative (ha ha) all in all it was a great pleasure to spend so much money in one store

Jordan close 01/10/2013

Fantastic ! I'm really fussy when it comes to choosing new shoes, but had a easy ride in Schuh MK. Staff were awesome, polite, and helpfull. In perticular Lilly, she was a great help and made the whole trip a lot easyer to bare, really helpful, really polite, great service. will deninatly be comming back. Thanks, JC :)

nicola bailes 07/07/2013

Service here was 5 star,I went into a lot of shops at MK and this was the best service.Brandon(I think) was very helpful and made me and my daughter feel well come.

Lee Harris 06/07/2013

Came into the branch and was greeted with a smile and served straight away, Sylvia was very efficient, quick and friendly. always had a smile on her face which made me feel very welcome in the store.

Emily Collyer 07/07/2013

The shop was really busy but the guy who served us Josh was really helpful and cheery!

Mrs Johnson 09/07/2013

Excellent service in store. Guy who served me I think was the manager was very polite and helpful. Josh who served me aswell was extremely helpful and remember his excellent service last time I was in the store. Even though the store was very busy there service is fantastic! Unfortunately they didn't have my size in stock but they arranged free delivery which arrived 2 days later. Several emails letting me know when it had been despatched etc which was great.

Ross Surridge 27/02/2013

Ashley was brilliant looking out for my needs and helping find the perfect shoes, informing me that converse sizes come up small so they would fit perfectly! Overall the store was excellent

Steve Jones 03/03/2013

Compliment to this store. I watched what was going on whilst my wife purchases shoes. Great teamwork, staff members helping each other when they saw others were busy, staff with smiles, and smart trendy dressed people. I had no idea who the manager was on the day. Turned out it was the lady with pink hair. She treated everyone the same ensured it all ran smoothly even when busy. She also helped customers. My wife was served by an American girl called Anna (studying law). Very helpful, apologetic when the shoe my wife wanted was not there, but ensured my wife ordered the shoe for home delivery by explaining everything. She was also supported by some other staff in fetching shoes. I have run large sales teams, so I do look at how people work well together. This team in MK should be a great example to your other stores, certainly with the people that were there on Saturday at around 1pm. It is not what I expect from a store selling shoes .. normally they are awful places. And thats why I want to send this email because if everyone followed what was going on here, then shopping would be more enjoyable (and I hate it!).

Gillian Martin 03/03/2013

Portia was an excellent assistant. helpful, knowledgeable, professional and friendly.A very enjoyable shopping experience

Julie  05/03/2013

The service and help we recieved from Jaye in the MK store was absolutely fantastic! This is how customer service in the UK should be!!! Jaye is a credit to your store! Thanks.

Michelle  10/03/2013

The lady who served me was so helpful and friendly, the best customer service I've had in a long time, Dami's a real credit to the store!

T.WARD 22/04/2013

excellent service,very good advice.the guy that served me (josh) was very helpfull and polite .

Wendy Morris 29/04/2013

I was served by Emmanuel who was an extremely helpful and polite young man. I have shopped in Schuh many times before and I am always impressed by the high level of customer service. Having the services of employees like Emmanuel make shopping a real pleasure

Kieran Blackman  24/12/2012

I dont normally bother with writing customer reviews but i Had wonderful customer service from Ice she was very helpful and have great advice when helping me select a Christmas present for my God daughter I would come back to this store and recommend it anyone coming to Milton Keynes

Sue Nicholls 28/12/2012

Always a delight to visit this store. Matt is a super manager and the staff, who are young people, are polite and efficient.

Nathan Foster  23/12/2012

I went into this store to buy a pair of converse for myself for Christmas, after cueing for roughly 3-4 mins I was rather annoyed as all the other shops where closing. As I approached the till I was greeted by a cashier by the name of Lily(116) and she apologised for the wait, we then conversed about my day shopping and she proceeded to tell me the best place to find a particular item I was having trouble finding. I would like to say thank you to Lily for being so customer aware and for a very pleasant service

Anton Mandziuk 29/12/2012

I have been a regular shopper over the years and yesterday took my 13 year old son into your store in MK as he was looking to buy a pair of Vans. I was impressed by the efficient service provided by Jessie (069) who made a timely introduction after we had conisdered one or two pairs on display. Jessie then assisted my son, and in the end I purchased two pairs for him, one of which will be delivered free to my home as it was not available in store. It was refreshing to experience such service, which I communicated directly to your assistant as I left your store, on such a busy shopping day. I felt this needed to be relayed to you. Thanks

Kevin Bird 29/12/2012

Excellent service, well done. Will definitely visit again.

Casey 28/12/2012

Hi There, I am writing to praise Daphne, at your Milton Keynes Branch - I went in there this evening with no intention of making a purchase (I was with a friend who was exchanging a Christmas gift) and saw a pair of shoes in your sale, which I took a fancy to. I wasn't going to try them on as my size wasn't on the rail and I assumed you only had what was left on the SF (I later noticed your POS stating you had more sizes available). As I put the shoes down Daphne approached me and asked me if I needed any assistance/sizes - she informed me you probably had my size out back, therefore tempting me to try them on! When she returned with my size, she politely apologised for the delay (I'd only been waiting a few minutes) and showed me to a seat to try them on. She stayed with me the entire time, saying how nice the shoes were and even followed me around as I tried to find my friend to get her opinion. Daphne was confident and helpful, but not overbearing at any point (I can find this quite off-putting when out shopping). Like I said, I had no intention of purchasing anything in your store, but her super quick and honest service sealed the deal! Ha. I am a store manager of a well known highstreet brand, so know just how important praise is for those who deserve it, and also know how far positive customer feedback can go :) Please can you ensure Daphne receives the recognition she deserves - your store was quite busy and I could have easily gone un-noticed. The whole team in there this evening were running around ensuring all customers were getting the correct assistance needed - a great team all round!

DAVID TAYLOR 05/01/2013


Toby Byrne 10/05/2013

Excellent service - thank you.

Louise Moore 13/05/2013

Staff where pleasent and helped when they could So good we returned the next day for another pair of shoes

Steve Rogers 13/05/2013

Visited your Milton Keynes retail unit. We were served my Kelcie, who was totally amazing. In total my son tried 3 different types of trainer requiring differing sizes, nothing was to much trouble., she was just really very helpful. I asked her if she was on commission, she said No but the pay is good....how good is that, not only helpful with the customer, but also complimentary about the company....We spent £70 & I will be coming back again & I will certainly recommend your branch in Milton Keynes. Yours sincerely Steve Rogers Mobile: 07785 718918

Paul West 02/02/2014

We found your store friendly and helpful.

Colin Sanders 03/02/2014

In order to find a casual trainer that appropriately fitted my feet, I needed to try many pairs. I found much variation in width and quoted size amongst the different brands. This was during a fairly busy Sunday afternoon. The sales assistant was extremely helpful throughout the process and was more than willing to fetch many different brands and sizes for me to try. She also dealt with other customers at the same time, ensuring no-one was lacking assistance. Thankyou Verity, your attention and guidance, calming nature and continued smile was very much appreciated. Your help will ensure I go back to Schuh in MK every time. Thankyou

Gillian lafferty 02/02/2014

During the very busy period leading up to christmas I went into your Milton Keynes store and purchased two pairs of converse and a pair of Ugg boots.unlike every other store I visited that day there were many assistants keen to help me with a friendly efficient attitude.the service was outstanding at a very busy time.having changed my mind about my boots,and deciding to change them for a different pair,which were out of stock online,I was kept in contact with everyday with numerous staff trying their upmost to locate said boots and get them delivered to me ASAP.emma and Megan are worth a mention!I have never experienced such an above and beyond service in every way!needless to say I have the boots I wanted and am delighted.thankyou.

Kartik shah 08/02/2014

I visited your store on 8/2/14, and the service I received was excellent! I was served by Laura, Sala and the manager Matt, and all of them where extremely polite, friendly and helpful. All three do them also explained the stores policies clearly and concisely without being asked too. Having never shopped in your store before I would now highly recommend it to all my friends and a family.

Angela Jackson 20/06/2014

Belated praise for friendly staff at branch 27 at Milton Keynes singling out Justine for her patience and skill in finding the right pair of shoes to fit my husband who after having bones fused and a metal plate inserted in his foot was having great difficulty in making an acceptable purchase.In visiting Schuh we had a very pleasurable shopping experience,thankyou,.

Victoria Pearson 22/06/2014

The store was really busy, but the staff on the floor coped really well. Same cannot be said for the staff on the check out, who were overwhelmed.

Jason Wallace  25/06/2014

Amy was great, she helped me pick out a great pair of shoes and did it with a smile. She knows a lot about your products and I think she is a great member of your team

Sophie 10/08/2014

Fast service from Jesse

Beata 26/08/2014

It was a pleasure to buy shoes in this store. In that day was realy great customer service.

Tony Shipton 08/07/2014

From walking in the store the staff were very pleasant and most helpful. As soon as I knew the type of shoe I wanted I was told which of the colours I liked were available in my size and which weren't (also similar style in the sale pointed out) then after trying on the shoes I decided on a pair not available in store as I was told clearly how the next day service free of charge was available for the shoes chosen. Then clear e-mails and information supplied, the shoes arrived next morning. Fantastic customer service on all fronts - Well done Schuh!

Leyla Kemp 08/07/2014

The sales assistant Matthew was so helpful and friendly and helped my daughter find the right pair of converse for her. We would definately come back as such a good experience compraed to the other shoe shops we went into.

Ryan Jordan 13/07/2014

Paul Watson 13/07/2014

Hi, Visited Milton Keynes store today as a first-time Schuh customer. My wife is a fairly regular client but I'd never thought of your brand as a destination for me. Can't say why. Just didn't occur to me I suppose. We came in for sandals for our holiday and I left with a pair of Birkenstocks, a pair of D&G shoes and placed an order for a pair of Sketchers (one of the last pair in shop was display faded). The whole experience was a genuine pleasure! Every member of staff I spoke to was totally professional but with a warmth and friendliness that was refreshing. My wife had spoken well of her previous trips and I thought I'd let you know that we appreciate the work and attitude ethics you obviously apply to your operation. First time but absolutely not the last visit to Schuh - pat on the back everybody, nice shopping with you. Many thanks, Paul Watson.

Julie Mower 16/07/2014

I've not used this store before, but was so impressed with the helpfulness of staff. The Birkenstocks I wanted were not in stock so I tried for sizing and they ordered them for me. Lovely staff, and good shop. Thank you

Steve Norman 16/07/2014

Never done this before!!! Looked On line at sale then reserved pair of shoes at local store . In the morning got Text saying my shoes were there for me to try that day !! Great quick friendly service and great bargin!! We'll impressed Thankyou Steve.

Ashley ball 11/06/2014

Lisa Parker 14/06/2014

Leaving some feedback because the girl who served me both with my shoes and on the till was great! Lilly was very helpful, like most of the staff at schuh, but she went the extra mile finding me a different pair of shoes because the ones I wanted were not in store and I needed them straight away. Amazing customer service. Definitely need more staff like her. Wouldn't go anywhere else for shoes!

Vanessa Taylor 25/04/2014

I had purchased a pair of kids VANS less than a month ago which were faulty. When I visited the store the manager dealt with issue very quickly and re-ordered the item for me as it was not available in store. The replacement item was received very quickly. Very happy with the way in which this issue was dealt with.

jenni venables 30/06/2014

The schuh store in Milton Keynes is always very tidy and clean. Staff and extremely friendly and welcoming. Floor staff are very approachable and efficient and deal with all enquiries quickly. They always ask if you want to try the shoes on before purchase and remind you of the returns policy. When waiting to purchase shoes the till staff have a quick service so nobody is waiting too long and if there is a small wait they always apologise and seem very friendly. On this Particular visit i was served by jesse on the till and his was very welcoming and sorted my exchange out quickly. Fantastic team! hope to see you all again soon!

Joanna Hughes 02/07/2014

I was served by a lady called Charlotte who was very helpful and polite throughout my time in the store. Despite the store being quite busy Charlotte never showed that she was trying to rush me in order to serve the next customer. I wanted to purchase a pair of shoes in a particular colour that needed to be ordered in. Charlotte explained the options I had and also allowed me to try on the same shoes in a different colour to check I was happy with the fit and comfort. Very friendly and apologised each time for having to wait while she went to locate shoes for me. Although she got my name and email address wrong, I'd still be very happy to be served by Charlotte again. It was nice to see a young friendly member of staff working

Schuh customer 07/07/2014

My husband and I popped into the MK Schuh store on Sunday July 6th, the store was buzzing with shoppers and attentive Sales staff. The young lady who served us was named Michelle. We visited many stores during our visit to MK shopping centre and while we had fairly good service all round, Michelle was by far the best customer service we received on the day. A lovely bright girl who seemed genuinely focused on my particular needs. I'm a half size so not all brands fit my feet. That said, she did her level best to assist me, checking stock efficiently and made sure the shoes I tried on, actually fit well and that I was happy with the fit. Very impressed. We wish Michelle all the best in her career working at Schuh.

Angela 26/04/2014

I visited the Milton Keynes store on Saturday 26th April with my children and was served by a fantastic assistant called Dami . She was really friendly, chatty and helpful a credit to your store. Lovely atmosphere in store and all the other staff seemed equally as nice.it made a pleasant change to receive such great service.

Angela Chilton 22/03/2014

The shop assistant "Dami (136) was really helpful and friendly when dealing with my purchases. Would recommend the shop to others for the good service provided,

Sara Friend 26/03/2014

Friendly staff but despite there seeming to be a large number of staff on duty, it still took time to do anything. Good online reserving system though.

Graham Hyslop 28/07/2014

great service, polite helpful staff

Andrew 31/07/2014

Really good service, although some shoes were out of stock for the shoe i want. Tried several pairs and assistant was really helpful, suggesting insoles for shoes that were too big. They are now perfect! Thanks!

Mrs L Goodair 09/12/2013

Called into shop on Saturday but did not have size in stock so assistant Ordered for me.they arrived at 8.30 on Monday morning in the post. Fantastic service Thankyou

Ainsliegh Lindop 21/12/2013

Lilly was a really helpful assistant. I was buying a gift for my mum and the shoes I was looking for were not my style and I didn't have a clue where to start. Lilly really helped me make a decision and I'm happy with my choice. Also, cashier Sarah was very friendly and had a constant smile on her face.

Linda Tunnadine 23/12/2013

Item was not in stock, but the friendly staff soon had my new rocket dogs, ordered & delivered! Great service! Thanks heaps!!

Enilce Northcote-Rojas 31/05/2014

Excellent service as ever. Many thanks, Enilce Northcote-Rojas

Shona Flanagan  31/05/2014

Keely was very helpful & friendly ...

Celine 02/06/2014

Staff were really friendly and helpful

Adam Atherton 04/06/2014

The team were very friendly, had put a pair of shoes behind earlier that day and as the store was about to close the staff were very helpful and let me buy the shoes even after the time was past opening hours. Would like to say thank you to who i believe was the manager, for letting me do so.

susan tair 10/12/2013

I absolutely love my new shoes. Schuh is my favourite shoe shop. Cheers guys.

Vannessa Ginnelly 05/06/2014

Big thank you to the staff at Mk on yet another visit the guys went above and beyond with service myself and my partner buy many new releases and always get 100% service Danielle was fab today and one of the management team really did go out of his way and bring a poster to us that we hadn't got in store (now up on my wall) thanks guys,will continue to shop here over all other shops in Mk

Louise Redgrove  07/06/2014

As usual I had excellent service in the Milton Keynes store yesterday. A young girl, Lily, served me and was so great with helping me with what shoes to get. Very pleased with the service, and the shoes once again! Thanks!!

Beverley Tebby 05/06/2014

Very knowledgeable shop assistant (Abi). Very helpful as she knew that the Skechers shoes that I wanted came up a size bigger, which had I ordered them on-line I wouldn't have known. Will shop here again. :)

Sarah 07/06/2014

Please note this also relates to order 214-1-156561504. Schuh never lets me down. I rarely give feedback to any shop but I have to give Schuh my feedback because you give the best customer service in the world. Your staff are friendly and helpful without being pushy or overbearing. They seem genuinely happy to help and make the process of buying shoes the fun experience it should be. Online ordering is quick and simple. Being able to collect from a store is really convenient. Communication (both online and in-store) is excellent. You're rarely out-of-stock but, even if you are, you work hard to get hold of what I want. I never used to be 'into' shoes but Schuh has helped me create an amazing shoe collection so big I've had to install a new shelving unit just to store them all! I don't think twice about buying a new pair from Schuh because I know the returns process is simple and efficient, should I need it. This means Schuh is the first place I go to when looking for new shoes. Please pass my thanks and compliments to the Milton Keynes team. From the person who greeted me at the door to the person who put my transaction through the till, everyone was thoroughly professional and a pleasure to deal with - as always. Thank you!!!

David Colley 07/06/2014

Arrived at the store just as it was closing looking for a specific item.The staff welcomed us in and we made a purchase which included a discussion on a slight blemish on the only pair of the desired shoe and when we left the store some fifteen minutes after scheduled closing time all your staff gave us a pleasing smile. Well done to them all

Sam Harpur 09/06/2014

I was served by Amy at the MK store, she was extremely helpful, more so since I walked in just before closing and I didn't feel rushed! Fab service :)

Lauren 16/05/2014

Alex was absolutely lovely and very helpful, willig to do anything to keep the customer happy. He was very friendly and easy to talk to, and I hope that the rest of his A levels go very well!

Kathryn 14/05/2014

Very quick, helpful and efficient service from sales assistant and cashier. No hanging around.

Reece Mitchell 15/05/2014

The girl who served me Amy was a wonderful and made me feel very welcome and I will certainly be buying shoes from schuh again because of her

Liam shadbolt 24/05/2014

Very friendly service, the sales assistant Charlotte gave me great guidance and was a helpful towards me!! Thank you

JON BRADSHAW 26/05/2014

You have an absolute star in the Milton Keynes Branch who was helpful and attentive without being pushy. I was in and out within 5 minutes and absolutely delighted with my purchase. Just nice to see someone go to that extra length to make your shopping experience enjoyable.His name was Matthew and he had a slight accent which i couldn't place. Top Man he is!! Jon.

Susan Price 26/05/2014

The staff were very kind and attentive, they gently approached us as soon as we entered the shop/ found the shoes that we wanted! I was very happy with the purchase that i made, and the staff appreciated and dealt with the changing decisions, that i made! A very successful shop!

Simon Tappenden 22/08/2014

I purchased a pair of shoes today, the only ones in store being a display pair that were light damaged meaning the pair were different colours. I was assured, indeed promised by both the assistant and the store manager that a pair would be despatched for delivery tomorrow (Saturday). My details were taken including my email address with an absolute assurance that I would receive an email notifying me that the shoes had been despatched via Parcelforce and an estimated delivery time. Believing these assurances I duly paid the £70 in cash. Having checked my email for the aforementioned email and being disappointed not to have received it I called the number on my receipt (01908 886738) to enquire. Your advisor then proceeded to inform me that there was a glitch in the system and that my order would not be delivered as promised as the depot allocating the shoes does not deliver on Saturdays! My options were to accept a partial refund, which was very readily offered which tells me that this is not an isolated incident, and wait for the shoes to be delivered, probably on Tuesday, or to cancel the order and receive a full refund, It may seem trivial but the shoes were purchased for a party I am attending on Saturday night so Tuesday is of absolutely no use. I took the full refund option only to be told that it could take up to 10 days for the refund to hit my account. Having paid in cash I am appalled that in this day and age that payment, due to your company's inability to honour its promises, holds on to my money and cannot transfer my money back to my account immediately. If I hadn't called to chase, then would anyone have bothered to contact me to let me know a problem existed? This is customer service at its absolute worst. Given my experience of dealing with Schuh I seriously doubt that anyone will respond to this complaint even given the encouragement to do so on your till receipts. Suffice to say that I will not be shopping at Schuh again.

Stephen 25/08/2014

Served by Sabina, excellent service, really friendly and helpful. Excellent member of staff

norma farmer 23/08/2014

As a more mature lady I am often nervous of using more fashionable shops designed for the young. I was looking for some new trainers so was browsing your shop. The assistant was very helpful very approachable and knew the stock. I purchased a pair ideal for me and will be back shortly to get a second pair for the gym.

DAWN ARTHUR 26/08/2014

I was served by a young man called Kyle, a very caring, approachable young man. At my age I normally appear to be see through, to the younger generation and ignored, or it is an effort to serve me. Kyle made me feel like a customer should be treated, with respect and happy to be serving you. Praise is due for this very smart likeable young man, with a big smile and helpful nature. You are very lucky to have him on your team. Dawn Arthur

Abi Walsh 27/06/2014

I was served by Charlotte, who was both very approachable and friendly. I explained what I was after and she showed me what was available in store as well as what I could order and have delivered. I only intended on buying one pair of shoes but happily left with two pairs, Charlotte explained the returns policy of which I was rather impressed with! I could not fault the service I received today and when I return I will look out for Charlotte, a lovely girl and a credit to the store. *****

Isabel Heath 28/06/2014

I am very pleased with my comfy crocs. The service was excellent too!

Stuart Lacey 29/06/2014

Friendly and helpful staff, plus quick service. A pleasure to shop there. Cheers!

Kate 12/05/2014

Had to exchange a faulty product and was treated with respect and no judgement. The team in Milton Keynes store are friendly and understanding, extremely happy to help, knowledgeable of their products and worked together to ensure I purchased the right products for me and was happy. Customer care is fantastic. Very happy with the service in this store.

Naylah Khan 15/05/2014

Absolutely fantastic service- very friendly, polite, welcoming and patient with customers! I always go to this store than any others due to the professionalism of staff members and provide a great shopping experience for all customers!

Jabu Ndhlovu  15/05/2014

Friendly and welcoming staff. I felt like I was being offered advice and not receiving a sales pitch. The store was clean and organised which made it really easy to find what I was looking for

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