what you say...
I hereby declare that the staff in @schuhshoes Chapelfield Norwich are ruddy lovely! :)
Mark Liesl, Tom Franny and Nan 24/07/2012
Just thought I had to let you know that we have received exemplary service again from your Chapelfield Norwich store. We have shopped there as a family for years, previously using your other store at the back of the Inns Norwich.
I don't know how you train your Managers and staff but whatever it is you do, It is ensuring that they deliver consistently good customer service every time we shop there. We are a family of five including three teenagers and own about 12 pairs of Vans plus DM's and others as well and the first and usually last place we go is to Schuh.
You staff at this store are superb and I would be happy for you to forward this to them to let them know that we as customers think they are great.
Well done and keep it up !
Mrs D J Foulds 01/08/2012
Extremely impressed with the whole experience of shopping with Schuh, both in store and on line.. The staff are welcoming, attentive and most helpful and the store has a truly happy atmosphere. Thank you.
I had a really positive experience whilst shopping at the Norwich Chapelfield branch. Yesterday the lady who served me was really nice and positive. After I got my new shoes home yesterday, I decided that the hush puppies I tried on were much more comfortable and I could wear with them with a lot more outfits. So I returned the shoes I bought yesterday today, spoke to the same lady and another lady who helped me with their shoe fitting (I don't know their names-sorry) and bought the hush puppies instead but they were both really helpful and I commented to the lady serving me that everyone is really nice in here. I can definitely notice the difference between the staff here in Schuh compared to the other leading shoe shops and will seek you out again when I next go shoe shopping.
Ollie was lovely, very chatty took a genuine interest in me, very friendly... plus being cute is alw
Catty was very helpful, cheerful, and advised me well.
Amanda Periam 15/06/2013
Absolutely brilliant service!!! The shoes arrived at 8am the next day with free delivery!! Excellent !
nicola camilleri 11/06/2013
I purchased some converse last aug ans only worn matter of 3 times as got skin taken off my heels it had a hard seam on the back .
Had to have plasters all the time .
went to the chappel field branch and explained what happens and was offered a new pair didnt have my size but offered to sent some to my home address free :)
The staff there are friendly and efficient i was very impressed with the service the cashier was yazz\and the assistant was Ash whom was excellent nothing was to much trouble .
They are a credit to the store
Iv now recieved my new pair :)
Mrs J A Deighton-Drewry 14/06/2013
Bought new trainers for sons 13th birthday. My son said Robbie was awesome and would definitely recommend him. Speedy, polite, not pushy but still very professional - just what you want when you're looking at schuh's )
Many thanks, we'll be back
G Kelly 18/06/2013
The service was great and everyone was very helpful especially Cal who made sure that we got everything we wanted
Lily Pace 29/08/2012
I was very impressed with the service in this store. I'd only been in the store 5 minutes and i had already been asked 3 times if I was alright and if I needed help looking for anything. Once I found the shoes I wanted it was very quick for the right size to be brought to me. When I was unsure of what colour to get the lady gave her opinion and also showed me the other colour on a screen so I could see both as the green were not in stock. She also added that they could be delivered the next day to my house if that was the colour I wanted. I was then taken to the till where the order was processed. I've done next day delivery from other shops before and been waiting all day but they said they would arrive from 9am and they arrived at 9:05. I was very pleased. I was also impressed with the twitter account for schuh as once I had tweeted about how pleased I was with the delivery they interacted with me and asked what shoes I had bought etc. I will definetly be shopping from schuh again. Thank you for an excellent service.
Fantastic service, patient, kind, understanding and fast too. Have noticed this often on my last three footwear purchases and I now specifically choose to get all shoes from schuh because of the great service coupled with brilliant variety. Thanx guys! Elliott
Andrew McCarthy 03/09/2012
Very efficient service, very friendly staff, therefore very satisfied with my purchase, (p.s. shoes are good as well !!!).
Timothy Hunt 04/09/2012
I feel people never get feedback where it is deserved so thought I would make the effort to comment on the usual brilliant customer service in Chapelfield Norwich. The staff are always willing to help and Ive never walked in without receiving a friendly hello!
I must have sent the poor girl downstairs 4 times for the same pair of toms. If it wasn't for her helpfulness I wouldn't have purchased them. She also has a good chat with me in terms of what clothes to wear with the new toms I purchased which gave me even more incentive to purchase them.
So I cant thank Charlie enough for her help and advice as well as I think Ash who had many trips downstairs due to my indecisive mind! I look forward to going back to get new "shuh's" soon :D
Leah Wells 19/09/2012
Adam was extremely helpful and pleasant. Both my husband I bought shoes and he paid extra attention to help my husband pick new shoelaces eventhough the store was imminently closing. He provided the best customer service I have recieved in a very long time (in any shop). Thanks Adam!
Wendy Emerson 25/09/2012
It is always a pleasure to shop in this store because the staff are
always so friendly and helpful. The young male manager is a
credit to your company and I hope you will pass on my compliments
to him for a well-run, busy yet somehow personal store.
Debra Huggins 29/09/2012
All staff who served me (3, as I had a pair of boots held for me) were friendly, polite and efficient. They were knowledgeable about the shoes and the Company. A very pleasant experience. All the staff were smiley and seemed happy in their work. So thank you Schuh in Norwich, I'm a very happy customer:)
Rebecca Kirkby 30/09/2012
The assistant (Fran) was very friendly, helpful and provided fast efficient service. She really made me feel very happy and confident in my service! The cashier (Elise) was also very friendly and quick and efficient. Extremely happy with both purchase and service. Will definitely come again.
Great friendly personal service from George (who was helping Zoe on her first day). Really impressed with speed of service, advice given and polite, friendly approach of all the staff.
Sophie Hughes 12/10/2012
I would just like to commend the Norwich store's staff for doing such a good job yesterday evening (Thursday 11th October). I had gone to buy some shoes without realising there was a special "student" night on and Chapelfield shopping centre was a complete nightmare for any non-student shopper!
The staff were efficient and courteous at a very busy time. Ross and Craig both served me and were helpful and knowledgable.
Welldone for excellent customer service!
I dont normally review purchases or stores but after a brilliant service from you I had to write this. Yesterday I spent 4 hours shopping for winter boots. I am a size 3 (which apparently is a massive problem) and every single shop I went in didnt have any boots that I liked in my size. All of the staff in all of the shops were unhelpful & completely disinterested. The staff in your Norwich branch were brilliant. The customer service was exceptional. The staff were all really friendly, and the girl who helped me spent ages finding me the boots i liked. They were the 1st shop I had been in all day that had a selection of size 3 boots for me to try on. They didnt have the colour of the ones I liked in stocked but I had it delivered free of charge to my house. They said they would be delivered within 2 days but they have actually turned up this morning at 8am which is less than 24 hours. All in all an absolutely brilliant service from start to finish!!
rachel soanes 03/11/2012
Smiffy was really friendly, but had a proffessional attitude. He made me feel at ease and chatted to me like i was a friend.
just great from the minute i arrived in store to leaveing had so much help from a number of members of staff and made me feel relaxed and not rushed thank you so very much and you have excellent staff xx
just great from the minute i arrived in store to leaveing had so much help from a number of members of staff and made me feel relaxed and not rushed thank you so very much and you have excellent staff xx
Always good service in store. Welcomed into store by Holly, served by Ollie.
Good selection of shoes and accessories.
Laura Trett 16/10/2012
Today I visited your store and was very pleased with the service I received. I was served by the lovely Ketch she was polite, VERY helpful and honest. I knew that I wanted to purchase Ugg boots, but needed advice on sizing and Ketch was informative and honest. I ended up buying some converse trainers as well. I enjoyed my shopping experience today. Nothing was too much for her, she was about when I needed guidance but not at all pushy. Ketch is a brilliant member of your team and I would love you to pass this on to her. Many thanks Laura Trett.
Rob Hussey 10/11/2012
After being convinced that I 'needed' a pair of Tom's I went into the shop to try some on, I had 2 assistants ask me if I needed help and they were excellent. I thought I would try my luck and ask if you did Student Discount and what do you know.....you did! Overall 10/10 on all aspects, the cashier was exceptionally cheerful as I wanted to put the Toms on straight away so she gave me a bag to put my old shoes in and off I went in my new daps. I haven't taken them off yet and can see myself being back again soon to purchase another pair.
Very good service, very polite and friendly , very helpful - assistant 016 Maria
Sally Alcock 12/01/2013
We recieved very good service from Ashlynne today, shes a credit to the store and should be recognised for her excellent service.
Jenny Hartt 22/11/2012
The shop staff were all very helpful, cheerful and up-beat. The service was efficient and knowledgeable. Well done!
Please pass on our thanks to Will who completely understood our teenage daughter and was so helpful.
Rachel Holliday 23/11/2012
Friendly welcome, attentive and efficient service. Made to feel that little bit special, which is difficult to achieve in a busy store. Of course, the footwear is lovely - I could buy it all!
sue hopkins 25/11/2012
I would just like to feedback how helpful your shop assistant Fran was whilst my daughter was trying on shoes. The shop was busy but she did not rush her and spent time helpping her to get the right fit and size (we ended up buying two pairs!). She made the experience a pleasure and deserves to be congratulated. Elise on the till was also friendly and helpful.
Love My new pair of shoes and love this store :)
sean harvey 02/12/2012
Just visited your store in Norwich and bought a couple of pairs of boots for my wife. We were served by Zoe how my heart sank when i saw yet another fresh out of collage student. God how wrong was I she made me feel at ease straight away which is not easy with a cynical old git like me.
She really new her job and her enthusiasm shone through not once was I called mate or meet with raised eyebrows she is a real asset to your company look after her and dont loose her.
Mary Butcher 03/12/2012
I would just like to say many thanks to your excellent service I experienced in your Norwich store, Chalepfield the staff were so helpful and friendly, it made shopping for my husbands' shoes a nice experience! Many thanks to the lady who assisted us.
today was the day i realised i am not a 5.5-6 like i've always thought, but a 7!!! i did check this out with the assistants in several stores btw, not just yours! loved these boots and so bought from you. very nice assistant, as normally i wouldn't leave feedback but have finally got round to it - have a good Christmas :)
We live in Spain and the last 2 years have gone to this shop and are always really impressed with the staff and how friendly and efficient they are! The boss man(or Woman) should be very proud of his team!!!
Sue Baxter 27/05/2013
Very Helpful Staff who are only to happy to help,Thank you for a stress free shop, would be only to happy to buy from Schuh again.
Well done for getting it right Team !
Dave Clubley 31/05/2013
I had a very pleasant experience and due to this experience I eventually biught 3 pairs of shoes- unheard of with me!
tara watson 29/05/2013
just to say we have been into Shuh today, to buy our shoes and had the most fantastic experience, all the staff we encountered were so polite and courteous and helpful, nothing was too much trouble and it is so lovely to be greeted by staff in a shop that actually seem proud of their jobs and their workplace, which of course they should be! We shall shop nowhere else for our casual shoes from now on because of the service. Thank you!
Tara Watson ( Norwich store)
Brilliant service very polite workers start convosations with you
The store members where really helpful, as soon as we walked in, someone greeted us with a cheery hello, and when we couldn't find what we wanted, they where more than willing to help, and had a chat as we tried shoes on, overall no faults at all, i wouldn't hesitate to go back
Sarah Tiddy 05/01/2013
The staff in store at Norwich Chapelfield are regularly helpful and very pleasant to deal with. On the 2nd of Jan this year the young woman named Catty who assisted us with buying Converse trainers was more than that - very patient when confronted with an indecisive (and often mute!) 14 year old and his older brothers, and just lovely in helping us make his purchase, offering to show him other colours and order online if necessary. Her supervisor was also on hand ready to help.
It's nice to have such good service from young people.
JENNY HOPKINS 05/01/2013
Fabulous store, extremely helpful staff. You should be very proud of this store. Ugg boots i wanted were sold out, they were delivered to my home address within 24 hours. Would recommend this store at anyone.
janine eckett 07/01/2013
the young lad george was very helpful. i am disabled and he explained every thing to me to help me. All the other guys were very helpful aswell
Hannah Turnbull 06/01/2013
Just wanted to say how impressed I was with the customer service I received at your Norwich store. The staff I spoke to were really helpful and enthusiastic and couldn't do enough to help.
Heather Hasthorpe 10/01/2013
Served by Kesha on Saturday 6th January 2013. I Purchased a pair of Irregular Choice Sali size 5 shoes (£75).
Service was excellent ,despite a very busy post Christmas Saturday in the city. This young lady was energetic, accomodating, patient and was as enthusiastic about my choice as I was ! she kindly pointed out a matching bag , which happened to be on sale which I purchased also (£25).
I had difficulty with sizing, as I often do with some Irregular Choice styles, she happily brought a smaller size, 1/4 insoles for the larger size until I was happy, and reminded me that when I got home if they were not right they could be returned.
I was delighted with the service and my purchases. I would be very grateful if my gratitude could be conveyed from Head Office to this young girl, hard working, energy and eagerness are attributes which should be rewarded and valued.
service was quick and all staff where friendly.
Joshua Easter 11/01/2013
I bought some Nikes today and was helped by Holly, shoes are great and I'm very happy with the help I received in choosing them. Thanks!
Victoria Strange 21/07/2013
Hi there! Yesterday I visited your store for the first time, and I was so impressed with your staff that I decided I would take the time to leave feedback. The young lady who served me was called Holly, she was very friendly and helpful and took the time to make sure I was happy with the shoes I bought. I also spoke to a lady who had lots of tattoo's, cant remember her name, but as I was interested in getting one I asked her if there were any tattoo shops nearby, her and another colleague both suggested a few for me. Also the lady on the till was friendly. I was most impressed. I wish all shops had such a friendly, helpful and welcoming attitude! I would appreciate if you would pass on my thanks to the store. Kind regards, Vicky Strange :)
J Nowell 18/07/2013
Served by Syd. Very helpful and obliging. Interesting conversation as to how he came into shoes! So good to meet someone who really enjoys his job. Good luck to him.
stuart clarke 20/07/2013
Excellent customer service. Slight blemish on one trainer, but a renegotiation on price was more than acceptable. All credit to the sales person that served me.
Kris Pye 20/07/2013
Very Good, All staff in that store a polite and helpful.
Rory Harty 27/07/2013
Today I was in your store with my 8 year old daughter looking at options for shoes for her.
We had the pleasure of of being served by an exceptionally professional,friendly and patient lady named Zoe.
She took the time on a busy Saturday afternoon to measure my daughters foot,let her know that there was no pressure in deciding the right shoe,colour and acclimatising to different fits per varied shoe make. As any shy 8 year old would be,I was highly impressed with the time this lady took to chat to her and make her feel comfortable.
Not only did this lady provide a great service. She was simply doing what comes naturally to her by putting my daughter at ease at a time that is always a chore when getting new shoes but she also rekindled my faith that when shopping,you are not just a number anymore and that some staff are able to befriend you as a customer and understand that we are all normal people going about our days.
As a person that has dealt with companies for many years who provide services to the public,it is only right that I acknowledge to you (Schuh) how excellent this store has always been in their customer service and is obvious in talent as such as Zoe's.
A statement in itself,I entered Schuh to purchase shoe's for my daughter,which was successful,while also leaving with a pair myself !
Lisa rutland 28/07/2013
Staff got it just right in terms of helpfulness, not too overbearing but friendly, helpful, polite. Genuinely really pleased with the service, nothing bad to say at all, perfect
Clive Ellis 29/07/2013
The assistant Raph was really helpful, attentive and friendly. Nothing was too much trouble for him and he seemed to genuinely enjoy his work. The cashier Ketch was very efficient dealing with my purchase. Overall the best 'shoe-shopping' experience I've had.
Edwin Carass 29/07/2013
very good helpful service, friendly member of staff. Gave all the details about refunds and returns.
Matt Clark 30/07/2013
Good, but didn't feel like a personal service.
brilliant as allways
Sarah Holmes 01/08/2013
I have been to your chapelfield store 4 times in the past couple of months and have purchased exactly what I wanted each time (even when on two of the occasions I didn't even know what I wanted!!)
Honestly, Your staff are extremely helpful and I cant recommend them enough. Fantastic customer service :)
Zoe shaw 01/08/2013
Friendly customer service from Robbie, quick but thorough!
Sassy Hutchings 07/08/2013
Excellent service, clean store.
Hayley Nixon 19/01/2013
Excellent service!! Ollie was extremely helpful, couldn't ask for more.
Robyn Thomas 26/01/2013
I work in a shop where I have to tag line, so when I came in it was really nice to be greeted! The shop was so busy but three staff associates asked me if I needed any help so I didn't feel like I was any hassle. One man gave me an alternative way to buy the product I was after which was so helpful and easy! Staff associate at the tills was friendly and when I left I was tagged lined again! All in all, I felt welcomed and I would definitely go back to the store as the associates make shopping easy and stress free!
Gemma Dawson 28/01/2013
I have recently bought a new pair of Converse All-Stars from the Norwich Chapelfield centre, when i arrived the staff there were attentive as soon as they saw me browsing. When i finally chose the pair i liked, one of the members of staff was there to get my size and gave good advice about the shoes that i purchased, that staff member was George. I am very happy with the customer service that i got and i will definitely be shopping in that store again.
Sarah Partridge 01/02/2013
Holly was brilliant, she was there when I needed her but not pushy. I asked for her opinion about age appropriateness and she was thoughtful and responded with a relevant personal situation. It was appropriate and made the interaction warmer whilst still being professional. It made her more trustworthy and improved the shopping experience. I was actually impressed by how friendly all of the staff seemed. I liked that the staff were a variety of ages and different sizes. It was refreshing to see staff that were larger women and ones with tattoos, rather than the stereotype of a salesperson in a fashionable store. I was impressend with the culture of hiring people because of their personality rather than because their face fits. Star rating 5 as that box doesn't seem to work.
So much choice, it took me a while to make a decision:)
Assistant was really helpful in getting my size, fast and the man behind the counter was friendly and SMILED (which you don't see very often nowadays).
And my shoes... I love them.
Peace and love.
L Roberts 17/06/2013
Jess was excellent
Very good service and extremely polite and helpful glance why I bought them from your store she is a great asset
Sally Ford 20/06/2013
Fantastic helpful staff super quick delivery from the store and online. The best delivery time of any online retailer I use by a mile...which is why I continue to keep ordering. Well done!
Laura greaves 25/06/2013
Robbie my sales person was very helpful and friendly, would definitely go there again
Ann wright 27/12/2013
Received Uggs for Christmas unfortunately were the wrong colour however phoned customer services and was able to reserve the correct ones in store to pick up. The customer service has been brilliant and the service overall relieved could not have been better I received a txt within half an hour telling me the details of the reservation and when got to store the Service again was brilliant and with no trouble at all had the right boots given to me. Have used schuh for years and will carry on purchasing here as have never had a problem with the company yet.
I went to the Norwich Schuh store on Boxing Day. It was very busy. But the young people working there were still smiling and extremely helpful. My wife bought a pair of Converse trainers. The store did not have my size available but the staff immediately helped me check the size and ordered one for me. I found the experience very pleasant and it was the excellent and friendly attitude which was the single most important factor in my decision to go for my purchase.
The shoes were delivered very promptly and I was sent regular updates about my purchase. I am very happy with my experience in the store as well as the delivery service even at this very busy time. Thank you. I will happily recommend the store to my friends.
Laura Tomaszewski 06/10/2013
Really happy with my purchase of my low blazers, my assistant was Robbie and he was very helpful with my choice of colour as i was very unsure. He was very helpful and friendly, also able to advise me that they do come up quite small. My choice took a while and i tried a few pairs on but felt very at ease and not rushed. Thankyou for my shoes! X
Tony Francis 06/10/2013
Excellent service and advise.
Barbara Ingram 07/10/2013
Bought some shoes/trainers for my Granddaughter and found the staff so very pleasant and friendly. We were served by Katy and she was so patient and helpful. She was so very nice and nothing was too much trouble and it was with her help we made our purchase.
It was an enjoyable visit and my Granddaughter was extremely happy with the shoes.
What a FANTASTIC shopping experience! After being made to feel welcome as soon as I had entered the store, and having had a short time to browse, I was asked by Charlee whether I needed any assistance. Despite being ever so picky and difficult to please, Charlee did not leave my side until I found a pair of shoes that suited. Not only was she ever so polite, and helpful, but extremely efficient and patient, and in my opinion went above and beyond what was expected of her. The level of customer service within this store was, in my experience, exceptional, and puts many other vendors to shame.
sheila sheward 11/10/2013
Fab and professional customer service from Robbie in the Norwich Store (have never been offered the name of a shoe store sales advisor before!). Robbie reserved a pair of shoes while I went off to make a decision about my purchase. He recognised me when I returned to the store and was again extremely patient and helpfuI. Oh, and I did buy the shoes:-). By the way, Schuh's 'reservation' system is excellent too!!
Bridget Fielden 16/10/2013
I had excellent service from Holly, who was friendly and helpful. She fitted me with a new pair of Skechers to replace my old ones and she took time to show me all that was on offer.
I had never shopped at Schuh before - bought a great value pair of Converse in the sale, and got really good help and advice from Robbie who served me - most impressed
Angie Hewitt 16/09/2013
Love shopping in the Schuh store.
Staff are always very pleasant & helpful, making me feel comfortable & not intimidated. As a pensioner this is very important to me.
Staff really helpful and friendly.
Good range of stock
Excellent service,will be back again :)
All staff were extremely helpful and polite from the minute we walked in to the store until the moment we left, I couldn't fault them on anything.
Rod Jermyn 10/02/2013
Purchased a pair of crocs from your Norwich store--the staff were most helpful,polite and friendly--certainely an asset to the company
Always impressed when shopping in Norwich Schuh - all staff are consistently upbeat, helpful and friendly, and I appreciate their patience as I have size 13's and find shoe shopping a nightmare! Terrific store.
Holly was really helpful
ellen johnson 18/02/2013
All people were extremely friendly, helpful and up for a quick chat. I was tendered to from the moment i walked into the store to when i left. I was served by Robbie, he was very nice and extremely helpful. Keep it up Norwich! xo
Jane Brammer 31/08/2013
Popped in on possibly the worst day of the year - Back to school shoe shopping Saturday, but the two staff I saw were friendly and polite, really helpful and couldn't do enough for me.
Ollie and ?Leo? I think - quite shy but very helpful without being over familar. He responded and answered my questions quickly, found my shoes and made the whole process really easy. And he explained the one year return.. Brilliant idea!
Like the fact there is always someone at the till to pay for stuff.. And love the atmosphere in your stores. Thanks!
Jayne thetford 06/08/2013
Fabulous shopping experience! Very friendly reception by Rob. Shoes we had reserved appeared in seconds and nothing was too much trouble as my daughter decided which shoes she wanted. Outstanding personal service continued at the till.....best shop we've been in for ages! Well done schuh,many thanks.
Daniel Mallett 14/08/2013
Very impressed with the service
Joanne Hayward 16/08/2013
Robbie was very efficient and helpful.
SANDRA KING 16/08/2013
Visited Schu Store today, the assistant Robbie was extremely helpful, approachable, and I would certainly visit and purchase from him again.
Also, I had a further querie and rang and spoke to an Assistant called Cath, who was also very helpful. Very rare nowadays to find this level of service, well done, 10 out of 10 for customer service.
tina ringer 12/07/2013
Great service every time we visit your stores. other shoe retailers should take note ! nothing is too much trouble and staff are always on hand to help with friendly efficiency. Never had to wait long even when shop is busy. recommend schuh to everyone.
Gemma Love 12/07/2013
Getting my 2 year old a pair of converse turned out to be a fun fast enjoyable experience!!! Totally recommended to all my friends!!
Paul Martin 12/07/2013
I visited the store on two occasions. The first to buy some trainers but they werent in stock so the top bloke ordered them into store. I thought at the time I staff were friendly saying hello and asking if they could help several times. I thought this might of just been a fluke, maybe someone brought in Haribo to share that day. When i came back to collect the trainers the staff were just as helpful. On both visits i was apologized to for being kept waiting although it was only 30 secs or so. I never usually leave feedback or review my experiences but I was so impressed I felt the urge. I will be buying all my footwear from you from now on. Im not sure of the order number as im at work but if you want to give whoever a pat on the back email me and ill dig out the reciept.
Thanks again, Paul Martin
Rachel H 19/07/2013
Got some great shoes on sale. Staff were really helpful and easy to find. They were also very friendly and chatty to me and my friends when we approached them for help. I'm really happy with the purchase as well as my experience in the store.
Great customer service, really attentive staff who have great knowledge on their stock, really happy I bought my shoes from here
Lindsay Kearney 19/10/2013
As I walked the length of the store, at least six different associates made themselves known to me, that if I needed anything to let them know. Then Fran helped me with the shoes I thought I wanted (which I ended up loving, and buying), and was very pleasant to chat to aside. I usually dread shoe shopping, but this wasn't even the slightest bit painful. Add the 10% off student discount, and I'd call this an extremely successful shopping trip.
tonia jillings 19/10/2013
i was served by josh and Robby and although i hate shopping they made a brilliant and quick experience of it and found me just what i needed. they were both upbeat and were alot nicer to me than they needed to be really! which made me feel like i was the only customer they had, when actually i could see they had lots going on in the store!
i appreciated their help as i dont shop very often and to me i was spending alot of money, they both tried to relay that i could bring back the shoes if not happy/guarentee, the following week i took my daughter back to buy trainers, i cant remember who served me then , but again , your norwich store staff shone out and deserve a mention!
Karen Reding 12/12/2013
My husband bought me some lovely boots for Christmas and we were served by Holly who provided an excellent and friendly service.
ian cooper 01/06/2013
very helpful chap exchanged my daughters vans excellent service
MRS MAXINE SKIPPER 09/06/2013
Excellent service, would go back again
Chris Ridley 06/04/2013
Thanks to the Smiffy guy for being super helpful in helping me find what I was looking for. Much appreciated!
Ethan van-riel 09/04/2013
i was severed by a nice boy called robbie the service was amazing, very fast and efficient. even though we was the last people in the store we didn't feel rushed he was very helpful in finding the right sizes :)
Matthew blower 11/04/2013
Zoe in the chapelfield store in Norwich was fantastic, she was bright and bubbly good at holding a conversation and very approachable and engaging.
Hayden Key 16/08/2013
Cashier 042 AKA Robbie was extremely helpful during my visit, he helped me with everything and answered all questions and was extremely polite.
Mrs J A Deighton-Drewry 22/08/2013
We came in yesterday with 3 of our 4 children, having just spent about an hour in a chaotic Clarks for school shoes so as you can imagine the younger two were suffering from a bit of cabin fever.
Ketch who served us was brilliant and had a great rappor and patience with the kids which makes the experience so much easier - when you have any kids you need any shopping experience to be as smooth an un wearing as possible - especially when you have 4!!
Most of the shoes I buy are from Schuh and I'm happy to buy the kids shoes from here too because firstly the staff are genuinely helpful and go out of their way to make your shopping experience as good as possible without being in your face. secondly I've only had one fault with a pair of boots I've bought from Schuh which was a couple of years ago now and the staff resolved the problem really quickly for me.
This is the sort of service you expect but sadly don't get from every shoe shop which is why I don't have any hesitation in recommending Schuh and the Norwich store.
J Fleming 23/08/2013
The assistant who helped us, Holly, was extremely helpfull, polite and steered us and our 13 year old daughter towards very sensible school shoes without any shouts of " but they're frumpy Dad". She is a credit to your organisation
Jane Bennett 15/04/2013
I came in yesterday and was greeted, as normal, by a smiling young chap. I was then approached by a blonde girl with glasses and she was fantastic! She took me round the shop showing me what would be the best shoe for comfort and style as I am 8 months pregnant and my feet are killing me!! We spoke about babies etc, as you do when you're a mother, but the best part of it was the fact that although she obviously missed her baby when she was at work, I could see that she clearly loved working at Schuh and took pride in her work. She really is a credit to your company! Unfortunately I had to leave early as I had to go pick up my daughter, but she was very helpful, I'm just so sorry I've forgotten her name!!
Really good service from the moment I got to the store - all staff I spoke to were very friendly, particularly Guy, who went out of his way to make conversation and make customers feel at ease.
David Spooner 06/05/2013
Great assistance finding a gift. Good sizing advice. Excellent service with a smile.
Katherine Leggett 06/05/2013
The store was busy, but even so, the staff were friendly and attentive. Charly was especially helpful, nothing was too much trouble! It's really lovely to see customer service at its best. A special well done to Charly, who made me (an older lady) feel quite at home and not at all out of place.
Tim Handley 06/05/2013
The service in store by Ed was just perfect. Non intrusive but helpful, just what is needed in a store such as Schuh.
It is rare these days to experience good customer service in shops, my experience yesterday was simply perfect. Every assistant I dealt with was friendly, knowledgeable and attentive, I felt like I mattered to them. Your selection and training are a credit to Schuh, your staff are shining examples of how to get it right, it was a pleasure to shop in your store.
Thank you, my first visit to Schuh, won't be my last!
Hollie Jennings 03/04/2013
Went into the store to find some casual summer shoes. Staff very quick to help and directed me to the suitable section. Suggested some shoes and found them in the sizes i thought i needed. Very polite and friendly. As they had the Style of converse i like but not the colour, i was shown to the in-store computer where i could browse the whole collection. I was able to order the shoes i wanted in the perfect colour and size all in the space of 5 minutes. I was kept updated the whole time about my order from the time i left the store via email and texts, including a thank-you email after i had received them. The service from Schuh was amazing and I wouldnt go anywhere else! Many thanks to everyone who helped me that day :)
susan morris 27/08/2013
what can I say very very helpful staff and found 2/3 staff actually wanting to help me. all very happy and wanting to help. very pleased with the service and would definitely recommend and would definitely go back
As I always say service counts for a lot
Well done NORWICH, definitely worth a pat on the back
Very helpful when selecting the right shoe, and there were a wide range of brands to look at. Danielle i think her name was, was also very helpful
Rebekah Denny 24/02/2013
I wanted to write and say how great a customer assistant Syd was to us yesterday. He was smiling, polite, busy but not hurried and happy to recommend, swap, order in and generally act like our shoe requirements were top priority to him whilst not over the top or smarmy. We work in customer service so we know this high level is important and thought we'd share finding it :)
Sue Butler 09/12/2012
A very helpful & friendly assistant whose name was Maria served me. 5 stars for the assistant, not for the cashier. As on the receipt the assistants name was Joey, The cashier couldn't remember the code no for Maria. I don't know if it makes a difference to the assistant, apart for number of sales. But if the assistant asks for her name to be given, then in some way it must be recorded/matter. Why isn't there a list of names with codes at the till, so the cashier can check instead of just putting anybodys code in!
Rob Woods 08/12/2012
Having spent 20 years in Retail management, I find myself constantly disappointed in the customer service levels in almost all modern chain stores, especially those staffed by young teenagers. However after my visit today to your store in Chapelfield Norwich, I would like to congratulate you on exceeding my expectations on numerous levels, The attention and care I received from your employee 'Ash' was very impressive, especially as the store was packed with customers. A big thumbs up to you and your teams! Thank you.
Very friendly and helpful staff. I'm always impressed by the customer service!! and the shoes are fab!
Stuart Pimlott 17/12/2012
All the staff i spoke to in the store were very helpful, friendly and approachable. when the shoes i wanted were not available in my size they offered to order them in without me asking.
Roy Mellor 27/09/2013
Excellent level of service in store. Definitely will go back next time I purchase shoes.
Velash Mistry 03/10/2013
Norwich chapelfield were very lovely and welcoming especially at such a busy student lock in event. A big thanks to Raph for helping me find my desired shoes. He was a great help.
Susan Haddrell 03/10/2013
Excellent service in store and fast delivery of ordered item.
Daniella Sewell 03/07/2013
Great service , very quick and efficient :)
Tom Southwell 03/07/2013
Really good service, fast and efficient.
Ethna Dillon 04/07/2013
Every business should take a close look at how you do things. I hate shopping so do a lot of research from the sofa!
Was browsing your website and made a stock enquiry, got text immediately saying item was in stock and being held in my local store. No payment taken at this stage. I then went into Schuh and from the second I walked through the door your staff were incredible. So helpful, even though shop was busy as sale had just started.
Initially dealt with Ross and then on way out of shop saw more shoes and was helped by Ash.
In the end couldn't decide, bought 4 pairs. Had time at home to make up my mind and then returned 3 pairs. Very happy customer.
Joe Russell 27/04/2013
Rory was really helpful. Found me the right shoes quickly and made it a pleasure to shop in the store.
really nice friendly staff. Very helpful and didnt have to wait long to be helped. Happily shop there again
shirley barker 29/12/2012
We visited your store on 28/12/12 to look at the sale items. the shop was packed with lots of customers wanting the help of your employees. Despite the chaos and stress a young man called Craig McCloud (no.27) could not have been more helpful, courteous and generous with his time. Both my husband and myself purchased a pair of shoes because he wa was happy to look for different sizes etc. He made us feel like we were the only people in the shop despite it being so crowded and that nothing was too much trouble and he did all this with a genuine smile. He is a credit to your company!
For your records I have never met this lad before and he is no relations etc I was just very impressed by him.
Craig Civil 30/12/2012
Excellent service with a smile from Rebecca (103)
Matt Banham 09/05/2013
Fast and friendly service
Extremely helpful, courteous and friendly staff. Almost always my first and last stop for shoes! Like the fact I'm free to browse without being pounced on as is so common now. Not my first visit, and definitely not my last. Well done all! 5*
Carol Roberts 11/05/2013
I never usually bother filling in these thingys but my experience was excellent. We were served by Will, an absolutely superb assistant, who was totally helpful and not at all pushy. A real asset to your team.
charlotte yalcin 12/05/2013
i was served today by Raph (think thats how he spelt his name) he was really friendly and patient as we wasnt sure what we wanted to buy and when we changed our mind he was ok about it even though whilst we was in there the store was really busy he gave a very good service and i would definately come back and buy instore after the service i recieved today i work in retail and know customers lack in giving good feedback and normally only give negative feedback
hope this is fed back to managers involved
Emma Rowley 18/05/2013
Really, really helpful. I got greeted straight away and were really friendly. I asked for a lot of shoes to be tried on and so were very patient.
Mrs Tracy Anderson 15/11/2013
Absolutely fantastic customer service from NATHAN at this Norwich store. Never been before but bought two pairs of boots because he was so fantastic at his job. He was polite, friendly, professional and really enthusiastic about the store and what he could offer me. FIRST CLASS SERVICE - THANK YOU VERY MUCH NATHAN. I will return to buy again and tell all my friends and family.
Hannah Applegate 05/02/2014
Joelie Sleap 03/02/2014
Such good service when buying some 'Vans authentic slim peacock' trainers today in Norwich!
Great member of staff was very patient with me, getting me various sizes, getting me insoles to try on with them to see if that helped, and showing me all the various patterns that the shoes came in! Very helpful, chatty & friendly...all the reasons why I always love coming into Schuh and buying from you!
Molly Shreeve 01/02/2014
I was greeted with a warm welcome by all members of staff, and I was always asked if i needed help. The assistant who helped me was Zen who got all the shoes I liked, if they didn't have the size he got me shoes in a different colour but offered to order them for me, very helpful! He wished me a good day, and made me laugh and feel welcomed, he did not rush me and was pleasant and patient throughout my visit. I am very happy and pleased with the service that was provided! Thank you!!
Louise Chadwickk 20/11/2013
Brilliant shopping experience! I now have a gorgeous pair of boots. We were staying overnight in Norwich to find some birthday boots - I have very wide feet and finding footwear's not easy. The ones I tried in your store were a great fit but the display pair the only ones in my size and the right one a bit scuffed. I was offered a discount for them or free delivery of a new pair to my door which I preferred. Got home next day and the boots had beaten me - ParcelForce had left them at my local Post Office and I collected them from there. Thank you.
Catherine Lock 25/11/2013
I have shopped in this store many times. I have to say some of the assistants look a little"alternative" but without fail they are all extremely helpful and nothing is ever too much trouble. They always give you their name and getting another size to try is never a problem. Today what i wanted wasn't available in store so they offered to order it for me and did all the arranging for me. I can honestly say this is one of the best shops to go in for politeness and helpfulness.
Paris cressy 25/11/2013
Great service quick efficient & friendly will definitely return.
christine johnson 25/11/2013
I PHONED UP TO CHECK THE BOOTS I WANTED WERE IN STOCK AND GIRL I SPOKE TO WAS LOVELY AND TOLD ME ALL THE COLOUR OPTIONS, PRICE AND HOW MANY THEY HAD. WHEN I CAME INTO THE STORE I WAS SERVED BY HOLLY, SHE WAS SO SWEET AS I WAS SO EXCITED TO BE GETTING MY FIRST PAIR OF UGGS. ALL THE YOUNG STAFF WERE FRIENDLY AND THEY ALL SEEMED SO HAPPY, IT WAS A PLEASURE TO SHOP IN THERE AND I CAN'T WAIT TO GO AND GET SOME MORE UGGS!!! XX
Robbie was really great. Employee of the month for sure!
Everyone was extremely friendly and helpful. Everyone said hello and helped me with my problem, one foot was bigger than the other so it was loose on the small foot. I was also pleased I had 1 year to bring them back if I changed my mind.
Finally the guy who served me Jake (048) was friendly, kind and WOW gorgeous.
I must say it's true that nobody ever leaves feedback when they actually receive good customer service, including myself, but I received such excellent service yesterday from your Norwich store that I felt I needed to. As I walked in I don't think 1 person did not say hello to me, or asked if I needed help. The shoes that I wanted were not in stock, so a very helpful young lady told me she could get the delivered to me, free of charge. Ordered them yesterday & they have now arrived, LESS than 24 hours later. I must say I am extremely impressed.. This level of service is very rare now in high street stores.
Jamie bane 07/01/2014
Guy who served me, Ollie was really polite and a delight to talk to, made the hole ordeal of trying MANY shoes on easier after a stressful day! Delighted with the help and service I received today!
kate dennis 17/01/2014
Love the boots and the customer service was second to none
Bought a fabulous pair of burgundy suede shoes in the sale - absolute bargain - so much choice!
Staff were very friendly as usual, great store :)
Samantha sokell 01/02/2014
I bought a pair of Uggs 3 years ago but hadn't worn them much. I wore them this week and the zip became faulty. I took them back to Schuh, Chapelfield (not the branch) I'd bought them from and they changed them straight away without any problems whatsoever. What a great service, really impressed!!!
Thanks to Jake & Adam!
Jessie king 17/12/2013
Robbie - outstanding customer service. A credit to your company and deserves recognition! Wish I got the same service everywhere. Thank you! Happy customer.
Aaron Wright 09/12/2013
It's not very often, infact its very rare, that i am compelled to rate a service be it good or even very bad.
However, i have no choice but to send something in this time.
From being welcomed extremely well store, my partner and I were given first rate service throughout. I managed to walk away with new footwear and she managed to select a pair which had to be back ordered. Since making the payment, i have had at least four update emails and an please to say her footwear has arrived this morning.
So, to all at the branch, warehouse, i'd say thanks and would recommend to all.
To all in the HR dept and Head Office, i'd say congratulations, you have build a great company and brand. this flows through your organisation.
Peter Cummins 15/12/2013
Having traipsed around the city being told that shoes I was interested in were not available in my size, including in your store, I was one frustrated customer. I was probably not the best of people to deal with but your assistant Rebecca was very patient and polite and went above and beyond to find me a pair of shoes that I'm very happy with. Many thanks.
david moore 06/01/2014
Excellent service as usual.
Cant believe how helpful and friendly the staff in this store are. Whenever go in there even when just browsing everyone seems genuinely happy and attentive. Makes a lovely change as sadly in most stores staff seem disinterested. Well done - very impressed!
Louise Lawes 24/02/2014
I would just like to say a 'BIG' thank you to Thomas from the Norwich store in the Chaplefield shopping centre.
We visited on Saturday 22/2/14 where we were served by him. It was my daughters 11th Birthday and he was such a great help and took the time to chat to us all and offer us great customer care.
lorraine cox 24/02/2014
The assistant that served us was 103: Rebecca, who i chose to serve us the reason being that i felt mobbed when i was looking all the assistants are keen to help which is good but they were too keen the amount of times i had to say i will let you know was unreal, if it hadnt have been my daughters birthday and the fact that she wanted specific pairs of shoes i would have walked out and gone elsewhere. This is the reason i specifically then went to find rebecca and waited till she had finished serving the previous customer as she had asked us in a nice friendly unintrusive way she smiled and walked away quietly whereas most of the others were hanging around almost like they were about to pounce soon as you said something! i have given 4 starts simply for the way rebecca and the cashier served us only. I wont be rushing back to the store to buy!!!
Alex Kearns 25/02/2014
I was very impressed with how the store dealt with me, it felt as if nothing was too much to ask them. The assistant that dealt with me (Holly) was exceptionally good and explained all of my options and was very patient when I couldn't make my mind up!
I would be happy to shop in the store again and wouldn't hesitate recommending it to friends.
mr nigel knights 25/02/2014
hi, i would just like to say how pleased i was when i returned a pair off boots i got in october , adam was great i was expecting the boots to be sent away to be mended but i was given a new pair i shall be shopping in your shop more thanks to the good service i got in your shop please thank everyone in the norwich chapelfield store