what you say...
Cara Roney 13/05/2012
About a month ago I went into the Nottingham store on the Old Market Square (no. 507). I'd had my eye on a particular pair of Hush Puppies for a while and finally decided to go and try them on. One of the staff, Amelia, was very helpful. She was attentive and cheerful and an all round delight. When I said this to the cashier, she told me that Amelia had only been working there for about a week. I couldn't believe it! She's an asset to the store, and I wish her all the best.
Told 2 - 3 day delivery! Arrived NEXT DAY! Brilliant service. Brilliant condition. Love my All Stars
I have real problems finding shoes that fit. The staff at the Nottingham shop were brilliant, and ordered me a pair online which arrived the next morning. I am really impressed by the standard of service, and love the shoes - very comfy.
it was great! amazing staff who helped me straight away. you need to put a shop in lincoln as nottingham is quite far from me + in lincoln there are not any big shoe stores leaving the market open. i would love it if you could make this possible :)
Jack Callaway 21/08/2012
The staff were helpful, cheery and a pleasure to be around i had a strong sense of the customer being first.They gave advice about the shoe i had bought, and i got a brilliant bargin ).
dawn menzies 14/06/2013
I went into the nottingham branch of schuh yesterday (Fri) and bought one pair of shoes, i also ordered another pair to be delivered to my house. They arrived this morning and i think this is a fantastic service. However, its the staff in your store i most want to compliment. As my choice was not in stock a man explainrd the delivery option and gave me a ticket to take to the cashier, he wasn't pushy or overbearing, just explained and left me to decide in my own time. As i was looking for another style a lady called 'missy' came to help. She was polite, couteous and very helpful, again without being overbearing. I hate shopping and i am usually satisfied when shop assistants don't annoy me, i have NEVER been pleased they helped me until yesterday and i am so pleasently surprised that i decided to tell you.
i was assisted by Natasha and was very pleased with the service she provided. Have to say the best customer service i have ever received in a shop, very happy.
Rob Emery 23/06/2013
Great Service At Store, Very Helpfu,Have Used Before And Will Use Again.
Michelle Hart 23/08/2012
My daughter wanted some 'Toms'. She is a size 9 and very concious of her feet size. There were no ladies 9 in stock so Matt 062 went to fetch some mens size 9. These were very wide so he fetched an old style 9 which were narrower. He also brought all the size 9s down for her so she was able to choose the colour and fit. He was very helpful and made us feel very comfortable in the very busy shop. Nothing was too much trouble. I wanted to give feedback about him as we have been in other shoe and clothing shops and had terrible customer service. Matt seemed very good and proffesional!!!! Thankyou Matt 062 and well done!!
Gemma Hallam 21/08/2012
Great customer service from Nottingham store. Highly recommended, and plenty of choice.
Lynn White 02/09/2012
Friendly staff quick service thanks !
Joan Holland 04/09/2012
Nottingham Store customer service people EXCELLENT
Becky Shaw 13/09/2012
Served by a girl called Jade who said she was new, Possibly one of the best customer service experiences, she was friendly, helpful and went out her way to answer questions. Will definitely be returning to this store.
Janine Archer 22/09/2012
Service as always was first class. Even when the shop is extremely busy you are made to feel a priority. Attention to detail is very good with staff knowledge of products second to none. Lizzie on the till was very helpful and charming.
aimee shaw 29/09/2012
I love these boots (Rocket Dog Thunder II). Very comfortable and stylish. The staff are always friendly and helpful.
Jack Mayger 03/10/2012
Friendly staff throughout the store. Especially helpful at the till, many thanks.
Visited the Nottingham store and loved the wide range of shoes available. Staff were very helpful in getting the shoe size to fix me perfectly. Very happy with the service :)
Carole Edis 10/10/2012
served by Bethany who couldn't have done more for me - wasn't sure on product but all was explained in detail - she is a credit to your store - in fact all staff were very smiley and helpful - a very welcoming environment
David Knapman 11/10/2012
Was actually wanting to report a fault, got here and thought may as well note that the girl serving me was very helpful and although my size was not in store still helped gain a web sale. Suggested i try a similair style on for fit before i ordered on-line, rare example of help rather than shop sale.
sandra timmins 19/10/2012
My daughter loved her new ugg boots!!
Randeep Dhillon 18/10/2012
Amazing service at the Nottingham branch. Everyone is so cheerful and very helpful. Always a pleasure to go in and shop.
The lady that served me was very polite and friendly, so i felt welcome. I got to try the shoes on very quickly, no waiting around which is good and the service to the till was also quick. Thank you very much :D
Sara Jones 29/10/2012
Visited your store yesterday and was helped by an assistant called Beth. She was lovely and chatty and full of good advice. So helpful that I have ordered one product and I suspect I will order another pair of shoes before the month is out. Thank you.
Chloe Evans 06/11/2012
I was looking for some winter boots, seeing as though we are now coming into the winter season. A lovely young lady named JESS served me at the NOTTINGHAM store. She recommended a few pairs of boots to me and after trying some on, I ended up walking away with a pair of Dr Martin boots and some UGGs! She was polite, funny and listened to everything I had to say. She wasn't pushy and was really convosational - if only all shoe stores had sales assistants like her. She really is a credit to your company!
Was in the store on Saturday 17/11, it was very busy as you can imagine on a Saturday before Christmas. However with the customer service we received from Michayla you would have thought we were the only customers. She was brilliant from the start, no job too big or small. She was friendly and helped us with everything. And did it all with a smile!
BRILLIANT CUSTOMER SERVICE. Would definitely visit the store again!
Simon wing 19/11/2012
The customer service skills were second to none nothing was to much hassle , a nice , polite person
Irene Zdziebko 21/11/2012
Lizzie the assistant that served me was bubbly, smiling, very attentive and interactive. Size 39 was a little too large and 38 just a teenie bit small she found half insoles, heelgrips etc. to see if they made a difference. I am in a sales role and love being sold to in the right way. Lizzie ticked all the boxes for me! (and she made a sale)
Claire Turnbull 11/11/2012
I was geeting school shoes for my daughter and was served by Lizzie she was cheerful recognised this was rather stressful and was funny supportive and imaginative in helping us chose suitable footware.
Excellent service lots of patience went the extra mile even showing Ella what Lizzie had to wear at school.
Derrick England 15/01/2013
we were served by a young Lady by the name of Becca Piggott,I thought her help and service was above expectations and she stood out from everyone else as she was genuine in her offer to help.
jenny collins 11/01/2013
Helpful staff in store. Assistant 066 Kim and Cashier 085 Amelia.
Ordered boots Wed Jan 9. Delivered to my home Fri Jan 11.
That's what I call good service.
David Colley 25/11/2012
Fantastic service I was served by Clive and the cashier was Katie who I thought was so very friendly a pleasure to shop there
Richard Coe 02/12/2012
Great service from the staff who were happy to order stock which was not available and explained I could get free delivery online.
mrs jo surguy 30/05/2013
visited the nottingham store todayand adam helped me to find shoes i wanted 'he was pleasant and helpfull'explaining about the next day free deliveryservice which i think is excellent
George Howe 21/07/2013
Great staff very helpful and friendly. And, a great selection of shoes - I will be returning again soon!
Danny freeman 26/07/2013
When we came in we were approached by Jase with a smile and great welcoming! He was very helpful with my choice of shoes he made me aware that you didn't have any in stock, at first I was dishearten, then he told me that I could try on a similar pair so I know they fit, they get some ordered. He then transferred me to nick who also welcomed me and asked how I was. He then gave me a receipt to go to the desk and order my shoes. I was very pleased with my service from Jase and Nick they are an asset to your company. They should be highly rewarded!
Matt Tapp 29/07/2013
Very helpful and attentive member of staff.
Glynne Wilson 02/08/2013
The young lady who served me was excellent, she was very quick to find the shoes I wanted and professional in her manner. We bought three pairs of shoes and are really happy with them all.
Tony Moore 30/07/2013
As always the level of service was excellent. Sophie, the assistant who served me, was extremely helpful, polite and knowledgeable. The staff at Schuh have always been head and shoulders above other retailers when it comes to customer service.
gill cottam 30/07/2013
quickly attended and helped , advice given
roger gregson 05/08/2013
staff very friendly and courteous,they were most helpful and patient with sizing and colour choice. The price was a pleasant surprise and the style selection very good.Now know where to buy Vans and other top marques.thanks for the pleasing shopping experience.
Ben Greenfield 01/02/2013
I wanted to say thank you and how impressed I have been with the service that I have received over the past two days from yourselves.
I went into your Nottingham Branch to order some TOMS for my neice which I already knew that you did not have in stock. I was informed that I would receive them by Monday 4th Feb at my work address.
I was delighted to arrive at work this morning to find that they had been delivered by Parcel Force.
Big thanks to Amelia at the Nottingham branch. She managed my expectations proffessionally and those expectations were surpassed today when I received my order.
Fantastic customer service and I will use the service again in the future without hesitation and recommed it to my friends and family.
Please pass on my thanks to Amelia.
Stacey kidby 23/06/2013
Sorry for the delay in leaving my feedback, just came across my receipt and remembered. A lovely experience as always, my 3yr old son let go of his balloon in store and was distraught (sorry about the noise), kind and helpful staff got it down for him. Found staff to be very knowledgeable of products and reassured me that I would be able to exchange if they were not right as buying for a gift. Will definitely be back!
Tim church 29/06/2013
Very quick and good service
Ed Weston 25/12/2013
Visited Nottingham store on chrismas eve for last min shopping loved how they were all in onesies LEGENDS. Served by a girl in a reindeer onesie and a guy on the till in what I believe to be a T-Rex onesie and a bow tie can't remember the names because I lost my receipt but everyone was great. Service was friendly and fast and there was a great range of shoes in the sale too. Definitely coming back in the new year and would like to suggest they wear onesies everyday.
Phil Bryant 28/12/2013
Everytime I go into a schuh store I get great service. The staff are very attentive and I think this is helpful. Thanks!
Hayley Larkin 03/01/2014
When entering the nottingham store me and my partner, we were greeted by Lizzie,she was vey friendly and helpful and chatty. Felt very pleased with the service I recieved and I shall return to the store. Thanks for your help Lizzie
Kerry Vassall 08/10/2013
Hello,this feedback is for your store assistant, Matt, number 152.
A few weeks ago, I brought my 15 year old son into your store and we were very ably assisted by Matt, who was courteous, friendly and obviously knew his products.
We came away with exactly what we wanted (a pair of men's high top red Converse) and I was impressed by Matt's manner and cheerful attitude - he was a credit to both your company and your store. We were only in town for the day as we're from Manchester and we're glad we called in. I don't usually shop in Schuh but if all your assistants are like Matt, I certainly will be now!
Thank you Matt.
Jacob Wilson 09/10/2013
Can't fault the service. There was obviously a big push to being friendly to customers today but it paid off. Believe it was Alice who helped me today didn't have the exact shoes I wanted in stock so retrieved the same pair but a different material to try for size then suggested ordering the pair I wanted as I now knew which size fitted. She also knew that delivery is 2 - 3 days and free during this period.
Ketch completed my order and was friendly and chatty too.
Normally don't like purchasing shoes in store but service today was great!
ANN KINSEY 10/10/2013
Helpful, friendly service- as ever. This is why I return (and the shoes as well!) In my late 60's, I find myself invisible in many shops, this does not happen with you. Thank You.
Thanks Dan & Alex. New shoes....
Corinne Dakin 20/09/2013
Excellent friendly service
My first time shopping at Schuh, and I was very impressed with the quality of customer service I received. The two assisstants who helped me - Nick and Michayla - were very polite, cheerful and friendly, and helpful when I was choosing which shoes to buy. They were knowledgable about the different types of shoes, and when I asked to try on a pair in a certain size they brought me the shoes very quickly and stayed close by while I was trying them on, ready to help me again if I needed anything else. I haven't had that level of customer service in any other shoe shop before, and it definitely made me want to shop at Schuh again. My only criticism of the store would be that the prices are quite high - but then again, you do get what you pay for, and as long as the shoes I bought last a long time, I would say that they were worth the money.
Dami Ade 13/02/2013
The store was very clean and organized. Amelia was very friendly and helpful , Lizzie was also very helpful and the overall experience was pleasant and different. Excellent customer service. Thank you.
Ciara Burke 31/08/2013
Really good customer service
Julie Wiltshire 02/09/2013
Helpful assistant. Not pushy but genuinely helpful.
Very helpful and friendly staff on the shop floor and behind the till - thank you!
Mrs Joanne Hicklin 11/09/2013
They were very helpful & kind.
Mrs Joanne Hicklin 11/09/2013
They were very helpful & kind.
Lucy Hopkins 08/09/2013
Very Helpful Staff - Very Attentive but without being pushy..Very Clean & Tidy ..Efficient Checkout - Will visit again
Very helpful staff and overall great service
Helen Wileman 11/08/2013
The staff were very polite and showed their willingness to help through their attentiveness. The team members were happy to work together to help me find what i was looking for and this greatly aided their speed on the shop floor.
The staff were able to make polite conversation and make me feel relaxed and un-pressured to buy the shoes i was trying on.
A very successful and enjoyable visit.
Visited your store 25/03/12 at about 2, the supervisor was excellent and Helen was very friendly and chatty. Service was quick. Been to Schuh before and on this visit will definitely go again and recommend, spot on.
Eleanor Darlington 14/07/2013
I have just been served by Sophie at the Nottingham branch. She made shoe shopping painless! Really helpful and patient. Thank you!
I brought glow in the dark laces the lady wanted to no about me and she was lovely
Georgina Adkin 01/11/2013
I would just like to say that it is only to often that people are quick to email regarding the slightest perception of bad service, so on this occasion I would love my comments to be passed on to the appropriate staff member and her line manager, because I would like to let you know that today I recieved the most lovely friendly and courteous service from the young lady cashier who's name appeared on my reciept as Sophie (149) As an employer myself I often find it soul destroying watching some staff members handle the public. I was so impressed with this young lady that I would like to poach her from you!
Please pass my thanks and best wishes on to her and congratulate her manager for obvious excellent training I am a firm believer in rewarding excellence in service in this ever declining dog eat dog society and giving incentive to achieve the level that Sophie gave today! Thank you so much for an excellent instore experience, although I am a regular customer, via my son using my credit card, this is my first visit to your store for my own personal use, I will certainly be returning. Kind Regards Georgina Adkin
Mr R Taylor 04/11/2013
A pleasure to be treated with respect by assistant 166 Luke. He was very polite and helpful. He sorted our order and explained about delivery. I will certainly tell my friends.
Elaine Ridley 21/10/2013
Alex was extremely helpful and even though my daughter had left her student card at home he took 10% student discount off . Much appreciated on a purchase of £50!
Very pleasant man and an asset to your company.
Elaine Ridley 21/10/2013
John was very helpful and cheerful and polite.
Elaine Howard 23/10/2013
Very nice lady, quick service, very happy
To say thank you for your help and you did re-order the shoes size ,, as it came in one size diferent and thank you again x
Chris Allen 02/06/2013
Nice friendly staff when buying my trainers. Also helped me with my little girl to measure her feet for the first time and buy her some quite little converse that she won't take off.
Jennifer Hill 02/04/2013
Friendly and helpful staff served me quickly but without interrupting my browsing.
Lee Rees 07/04/2013
Fran was very helpful and friendly. Nice experience, thanks!
Nekisha Salmon 08/04/2013
Came in to collect a reservation, lady who served me Helen was very quick in getting my reservation and also helped me with a stock query. Very polite lady.
Scott Ufton 09/04/2013
A very pleasurable experience, Leanne was a star!!!
Andrea Horsepool 10/04/2013
Very friendly and helpful staff especially on the till, the staff who asked if I needed help seemed to have to say sorry for the wait but I didn't wait at all but it was as though she had to say it. But the till staff was very friendly as it has been before when I have gone into store.
Stuart Shephard 11/04/2013
Outstanding service whist trying the shoes and then the purchase. Thank you.
Charlotte Warner 10/04/2013
Was served by Lauren on 8/4/13, when buying some Converse trainers. She was very helpful and I felt at ease as she chatted to me about my day. I visited many shoe shops on that day in the hunt for some new Converse but Shuch had the best choice, and student discount!
Sue Raphael 16/08/2013
Overall I was very pleased with the service I received from your organisation. I wanted to try on a particular shoe designed by Red or Dead and used the online reserve facility after identifying that your Nottingham branch were the only store with my size in stock. This worked very effectively and I was able to try on the reserved shoes.
The reserve system worked well and the shop assistant that served me, John, was very efficient and helpful in dealing with me.
I was disappointed to find that the shoes did not meet my expectations but was more than happy with the help and support I received from the assistant John, who went out of his way to find similar Red or Dead designed shoes that I may like. He was extremely busy and was serving two customers at once but dealt with me in a most professional and courteous manner. I really appreciate his input.
The staff member who operated as the cashier did not have John's skills and I found her attitude rather lacking having had such super service from the pervious assistant. There was little or no communication between us. I made a point of going to thank John for his help before leaving the shop, he took time to go over the after sales information with me which he assumed had been discussed with me. He also informed me about the feedback opportunities via this web link should I wish to use it and that his name could be found on the receipt. I was surprised to find that his name is not on the receipt but only the name of the cashier. Her name appears as both cashier and assistant which I find quite puzzling.
I hope my very positive feedback, for the service I received from a very helpful and personable young man who I feel went that extra mile to meet the particular needs of an individual customer, can somehow be conveyed to him.
Jonathan Coleby 18/08/2013
XZAVER WYNTERBUNTIN 21/08/2013
The best customer service I have ever encountered during a shopping trip both jason and jade went out of there way to please me as the customer the first thing they both did well was smile alot and have a very bubbly attitude and personality like they were happy to be at work despite it being so very near to closing time which seemed to get busier the second thing that wowed me was the level of care jason showed towards the product he was selling to me he made me want to buy the shoe which was a nike blazer also when at the counter to pay and sort out delivery to my home jade was really happy to jusg chat also about other stores and also to big up her colleagues for a review even though she wasnt telling any customers about herself and the last thing that they bith did well on is the fact that they wore there uniforms correctly but also had clean shoes on and seemed to keep there skin and also there teeth kn good nack which made it easier for md to make a purchase overall good job from both jason and jade from the nottingham schuch branch although me not liking nottingham as much as other cities with customer service with the standard that jason and jade showed to both me and every other custlmer and there own colleagues I would travel from any distance to shop with them again at schuch thumbs up to them
Purusha Murai 13/04/2013
Very good service! I was immediately helped while trying to find my shoe size, and was apologised for when I was asked to wait for only 5 minutes! Very conversational staff who are kind and helpful. I would definitely come again!
jeremy rickards 16/04/2013
i was served by kim today and the customer service was fantastic. i wouldnt usually bother with these feedback forms but she was so helpful and polite. even though the shoes i wanted werent in stock, she was brilliant in sorting it out for me. i work in retail myself and these last 2 weeks ive been talking to my staff about customer service, i now have a great example to use!
christina allen 13/04/2013
i was served by assistant john and cashier lizzie. both were very friendly and look like they take pride in there jobs. very helpful. i would just like to say i want to be buried in my new nike dunk ski hi trainers they are amazing. thank u :)
hannah broom 03/05/2013
I would just like to say that I was over the moon by the customer service that I received at the nottingham Schuh store. the pair of shoes that I wanted werent in stock, so they were ordered next day delivery and the young lady that put my order through was a pleasure to be served by and she is exceptional at her job. I will be coming back for sure.
Thanks so much
Keith Rigg 30/04/2013
Prompt and efficient service with very helpful assistant.
Luke James 01/04/2013
Quick prompt and very polite service, Very polite, And was served by a girl called Leanne she had a very pretty smile :-)
Kinneret Livne 27/08/2013
I bought a pair of Pink Vans in May. I wasn't sure whether or not to buy a new pair of Converse or Vans when I went in. I was approached by MILLY when I arrived, and she was incredibly friendly, supportive and helpful throughout the whole process of shoe picking! Extra special service is the only way to describe it, you don't see that everywhere! So pleased with my Vans, I wear them very often and know that they were definitely the right choice!! Also, all of the other staff in store were brilliant too!
Mel bishop 28/08/2013
Staff alert and ready to help. Professional and friendly shop neat and tidy! Assistant made sure shoes fit perfectly
Jamie Davis 29/08/2013
My experience with Schuh on this occasion was a mixed bag......
The staff in-store were very helpful, and placed an order on my behalf.
The shoes arrived quickly, however upon opening the box I discovered that the two shoes were different sizes, an 8 and a 9! A sloppy error that I expected a packer/sender might have spotted.
A time-consuming trip back in to town followed, however I must say the staff in-store were once again very good and refunded my money quickly.
Joe Hill 31/08/2013
Just leaving feedback to say everything was handled fine. My cashier "John" was friendly and explained everything about the returns policy.
Kerri Emm 23/02/2013
I have recently visited your store and was assisted by a girl called Michayla asst no 089. She was very friendly, efficent, patient (as we couldnt make our minds up!!) and not pushy! Gave great advise and made our visit a pleasurable one.
Excellent service and shoes in my size
All the staff who dealt with us were excellent, they were closing up the store when we arrived, literally closing the doors but they let us in. We did visit specifically for a pair of hunters wellington boots. They had the colour we wanted and size, from entering the store to leaving was max 10 mins which is just the way we like it. But the staff were amazing nothing was too much trouble and even at 8pm they were still smiling, cheerful and helpful. (You cannot say that about other companies staff), Next time we are looking for shoes/boots we will choose Schuh FIRST!!!
From 2 very satisfied customers - THANK YOU
I visited your store the other week and was very impressed with the staff in store. Although the store was busy staff were very attentive and helpful.
I could not have asked for more helpful, friendly and bright staff in the store today. They made my visit extremely pleasant with positive attitudes and big smiles. It was my first visit and I will definitely be returning. I hope each of them get the credit they deserve!
Excellent, quick service and friendly staff. The assistant's cute smile was a bonus! Made my day :)
Karen Denton 02/10/2013
Beth and Dan extremely helpful and friendly.
Delivery service excellent (as didn't have my size in stock)
James richt 05/10/2013
a great people person served me and took the time to cater to my needs
Staffs were very helpful.
My shoe size was not available at the store, so I ordered the shoes to be delivered to my house. Item was dispatched on the same day. Very efficient.
Just wanted to comment on how friendly the girl who served me was and how impressed I was by her enthusiasm :)
Mrs Sarah Brown 05/03/2013
I came into the store yesterday (Monday 4 March 2013).I wanted to get the Red or Dead Tan Leather Rod Bounty Boots in a size 3. They didn't have any in stock, but the girl searched the computer and found a pair in Meadowhall for me. I rang your UK customer services nr and the girl was brilliant,she located a pair for me and I am now having them sent to the Nottingham store to pick up. Your staff are brilliant. I can't wait for the weekend when I can go and get the boots. Thank you very much :)
Rose Butcher 18/04/2013
I was served by Leanne who knew the stock really well. She showed me many alternatives , knew which shoes would be more comfortable and appeared genuinely interested in giving good service.
I was impressed.
Andy Thornton 22/04/2013
Just about the only place I buy shoes these days. Good product range and really great service in shop and via the order/deliver process which we've used a few time now.
Jake Eddison-Cook 24/04/2013
Amazing Service. Absolutely an amazing visit with no hassle. Melissa (I think) was very sweet and helpful - all the staff helped me make my decision and allowed me to decide in my own time. Best visit.
Gemma Hale 21/04/2013
I had a very pleasant experience at this shop. When i arrived around 9.10am i was looking for burgundy vans, and the lady (the only one in the shop) was very friendly and told me there was none in stock, but suggested some other ones. I said id be back if i couldnt find any other around town. When i went back the lady seen me and she came straight over and said there was an order, with the size i was looking for. But a male came over (Adam i think) and said the order had not been unpacked. So i bought some different ones and then popped back an hour after to get the burgundy ones. They were VERY helpful, friendly and laid back. And i was extremely happy to get my new vans!
9 times out of 10 we end up in Schuh and all ways have wicked service and always go of there way to help u and nothing is too much trouble Many Thanks
Yvonne James 10/11/2013
excellent service (as always) Beth and Sophie were very efficient and friendly despite the store being hectic and busy 5 stars!
Bob Savva 10/11/2013
On visiting your Nottingham store on Saturday 9th
November, i was served by a young sales assistant called Matt. He could have not been more helpful. Nothing was to much trouble for him.
He is a credit to himself, the store management and to Schuh. In addition i am very pleased with my purchase and most
certainly will buy from you again.
R.Savva gold star
Joanne Hicklin 09/11/2013
Always like the service from this store, they are very helpful & kind.
Rachael Fox 18/11/2013
Lovely lady called Alice who served me today was a delight. Friendly, talkative and seemed genuinely interested about the trainers i was buying for my Dad's birthday. Brightened up my day! Really great customer service.
Rosemary Muge 30/01/2014
I had problems with a pair of shoes I had bought several weeks before - the heel had sunk on one side. It was barely perceptible to look at but since I have problems with my feet and knees and have special inserts in my shoes I have to be very careful. It was throwing my foot over to one side. I expected to be told that they couldn't see what I meant, but the manageress examined it careful and could see what I meant. I chose another pair of shoes of a similar type to replace them, after examining the heel carefully. I have now worn these for some time and they have not gone like the others did. I was very pleasantly surprised with the way my complaint was dealt with. I have waited some time before giving feedback to make sure the new pair did not go the same way.
Michelle Warner 01/02/2014
Staff go above and beyond in the customer service stakes.
Far exceeded the store I visited immediately prior to a Schuh.
I will be back.
Thank you and keep up the good work.
hope you guys reach your target for feedbacks this months. thank sophie for being so friendly too (Y)
Mrs L Cox 08/03/2014
Today we (my husband and myself) were served by Jade. She was excellent! Stayed with us through the whole sales process and helped my husband choose the best shoes for him. He normally hates shoe shopping but he left feeling happy and confident with his new shoes. I would just like to say a big thank you to her! She made the process very easy and was super friendly!
Sean Povey 05/03/2014
Very helpful and very fast service.
Sue Thorpe 06/03/2014
Went in to the Nottingham branch, they didn't have the boots in stock but said they could order them for me to be delivered to my home. Arrived within a few days and they fitted me perfectly. I'm very impressed with the service I got and would recommend Schuh to my friends and family. Many thanks
Shah Mugaseth 21/12/2013
Excellent staff, super service. Thank you Lizzie and Luke.
Jason Biddulph 27/01/2014
Fantastic service .. I will shop here again because of the service .. You have my loyalty .. Really genuine young lady.. Quite fit too! -)
Thank you very much for the great experience I had with you as a customer!
I went to the Schuh store Nottingham Saturday the 1st Feb. Unfortunately the shoes I wanted were not available in my size so the employee suggested to place an order for me to have the shoes delivered.
I expected the shoes to arrive within the next 2-3 working days but they arrived TODAY, after not even 1 full working day!
As I myself work for a big apparel company in customer service, I really know to appreciate 1. the good service in store and 2. the speed in shipment.
You are awesome! Thank you! I will come back 100%.
Josh Lewin 23/12/2013
The cashier was very polite and friendly! Top bloke!
Hello, Normally I dont bother to leave feedback but this time your store services encourged me to do. I visited schuh long row nottingham store on 17th november 2013 to buy a pair of sneakers and I'm so happy with the customer service provided to me by the store manager (unfortunately I dont know her name) and another girl Tyrrell. Good People and Excellent customer service. I'll definitely shop again.
katie holroyd 03/12/2013
really helpful and polite staff. great range of colours and got what i wanted quickly and easily. will never shop anywhere else again for my trainers. thanks a lot.
Julia Morby 05/12/2013
Excellent service - only ordered the shoes yesterday afternoon & they were delivered this morning. Will definitely use this service again. Thanks very much.
Omara Dyer-Johnson 02/12/2013
All of the staff were attentive, helpful and friendly. They always make their customer service memorable at the Nottingham store, even if it is busy.
June Rully 08/12/2013
I was served by a young girl named bianca she was really friendly and seemed happy to help
This was a really good experience thankyou
Cat Madeira 08/12/2013
Sophie was really helpful. I desperately needed new shoes as mine had a hole and it was raining, so she offered straight away for me to put the shoes on and put the old ones in the box. Thanks!
Sally Pycroft 31/12/2013
Staff very helpful. Whilst looking at boots, many asked if I needed assistance (without being pushy). The young girl who got boots for me to try on was very chatty, asking about my plans for the evening (new years eve). The first two pairs I tried on were not right and she was very good about it and got a third pair with very good grace. These were perfect. She asked how I was paying and as it was by card, to save me waiting at the counter, she took me to the front of store and processed my purchase on a till there. She explained about the 365 days policy (with no wear). All in all an excellent service and would recommend anyone to buy there.
Damon Woolley 03/01/2014
Me and my partner were greeted by Lizzie, she was very helpful and chatty. Was pleased by the service I received and I will be returning to the store again. Thanks Lizzie
jo vallance 10/01/2014
i would like to commend the staff in this store. i am what is known as a senior citizen customer and the staff are all young and trendy. However they are unfailingly polite and helpful and I would like to thank the mixed race lad and the one with glasses who served me on Sunday 5 Jan. And the young red haired lad who is usually in the shop. Schuh can be proud of them.
Sarah Daykin 05/01/2014
Very friendly and helpful staff, made us want to go back again very soon!
Paul shelley 15/02/2014
John , cashier 093 was very helpful and friendly
Great staff on hand to help as soon as I needed it. Served by a really friendly and helpful assistant called Alice who really knew her stuff and was a pleasure to talk to.
Very happy with my purchase, fantastic service from sophie as well!!!
Nadia Gaboc 22/02/2014
I was served by Amber today and even though it was her first day on the job she was really friendly, efficient, and provided great customer service. She advised me on what kind of outfits would look good with the shoes I was looking at, and even wished me a happy birthday when I mentioned that I was turning 19 the next week. Great work :)