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NOTTINGHAM

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address/opening times

  • 31/32 Long Row West
  • Nottingham
  • NG1 2DR
  • 01158716574
This weeks opening times
Sat 26th Jul 0900-1800
Sun 27th Jul1100-1700
       Next weeks opening times
Mon 28th Jul 0900-1800
Tue 29th Jul 0900-1800
Wed 30th Jul 0900-1800
Thu 31st Jul 0900-1800
Fri 1th Aug 0900-1800
Sat 2nd Aug 0900-1800
Sun 3rd Aug1100-1700
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local info

Nottingham has an established historical background with the most famous story being the birthplace of Robin Hood and Nottingham Forest. The city is also home to the world's oldest professional football club - Notts County FC. There are two universities in the city hence the large student population and a thriving night life. Our store is located on Long Row and also hosts a variety of styles from our schuh kids range!

what you say...

Cara Roney 13/05/2012

Dear Sir/Madam, About a month ago I went into the Nottingham store on the Old Market Square (no. 507). I'd had my eye on a particular pair of Hush Puppies for a while and finally decided to go and try them on. One of the staff, Amelia, was very helpful. She was attentive and cheerful and an all round delight. When I said this to the cashier, she told me that Amelia had only been working there for about a week. I couldn't believe it! She's an asset to the store, and I wish her all the best.

courtney 01/08/2012

Told 2 - 3 day delivery! Arrived NEXT DAY! Brilliant service. Brilliant condition. Love my All Stars

 16/07/2012

I have real problems finding shoes that fit. The staff at the Nottingham shop were brilliant, and ordered me a pair online which arrived the next morning. I am really impressed by the standard of service, and love the shoes - very comfy.

Josie 16/08/2012

it was great! amazing staff who helped me straight away. you need to put a shop in lincoln as nottingham is quite far from me + in lincoln there are not any big shoe stores leaving the market open. i would love it if you could make this possible :)

Jack Callaway 21/08/2012

The staff were helpful, cheery and a pleasure to be around i had a strong sense of the customer being first.They gave advice about the shoe i had bought, and i got a brilliant bargin ).

dawn menzies 14/06/2013

I went into the nottingham branch of schuh yesterday (Fri) and bought one pair of shoes, i also ordered another pair to be delivered to my house. They arrived this morning and i think this is a fantastic service. However, its the staff in your store i most want to compliment. As my choice was not in stock a man explainrd the delivery option and gave me a ticket to take to the cashier, he wasn't pushy or overbearing, just explained and left me to decide in my own time. As i was looking for another style a lady called 'missy' came to help. She was polite, couteous and very helpful, again without being overbearing. I hate shopping and i am usually satisfied when shop assistants don't annoy me, i have NEVER been pleased they helped me until yesterday and i am so pleasently surprised that i decided to tell you.

Jasmin 19/06/2013

i was assisted by Natasha and was very pleased with the service she provided. Have to say the best customer service i have ever received in a shop, very happy.

Rob Emery 23/06/2013

Great Service At Store, Very Helpfu,Have Used Before And Will Use Again.

Michelle Hart 23/08/2012

My daughter wanted some 'Toms'. She is a size 9 and very concious of her feet size. There were no ladies 9 in stock so Matt 062 went to fetch some mens size 9. These were very wide so he fetched an old style 9 which were narrower. He also brought all the size 9s down for her so she was able to choose the colour and fit. He was very helpful and made us feel very comfortable in the very busy shop. Nothing was too much trouble. I wanted to give feedback about him as we have been in other shoe and clothing shops and had terrible customer service. Matt seemed very good and proffesional!!!! Thankyou Matt 062 and well done!!

Gemma Hallam 21/08/2012

Great customer service from Nottingham store. Highly recommended, and plenty of choice.

Lynn White 02/09/2012

Friendly staff quick service thanks !

Joan Holland 04/09/2012

Nottingham Store customer service people EXCELLENT

Becky Shaw 13/09/2012

Served by a girl called Jade who said she was new, Possibly one of the best customer service experiences, she was friendly, helpful and went out her way to answer questions. Will definitely be returning to this store.

Janine Archer 22/09/2012

Service as always was first class. Even when the shop is extremely busy you are made to feel a priority. Attention to detail is very good with staff knowledge of products second to none. Lizzie on the till was very helpful and charming.

aimee shaw 29/09/2012

I love these boots (Rocket Dog Thunder II). Very comfortable and stylish. The staff are always friendly and helpful.

Jack Mayger 03/10/2012

Friendly staff throughout the store. Especially helpful at the till, many thanks.

Niamh 29/09/2012

Visited the Nottingham store and loved the wide range of shoes available. Staff were very helpful in getting the shoe size to fix me perfectly. Very happy with the service :)

Carole Edis 10/10/2012

served by Bethany who couldn't have done more for me - wasn't sure on product but all was explained in detail - she is a credit to your store - in fact all staff were very smiley and helpful - a very welcoming environment

David Knapman 11/10/2012

Was actually wanting to report a fault, got here and thought may as well note that the girl serving me was very helpful and although my size was not in store still helped gain a web sale. Suggested i try a similair style on for fit before i ordered on-line, rare example of help rather than shop sale.

sandra timmins 19/10/2012

My daughter loved her new ugg boots!!

Randeep Dhillon 18/10/2012

Amazing service at the Nottingham branch. Everyone is so cheerful and very helpful. Always a pleasure to go in and shop.

Taylor 21/10/2012

The lady that served me was very polite and friendly, so i felt welcome. I got to try the shoes on very quickly, no waiting around which is good and the service to the till was also quick. Thank you very much :D

Sara Jones 29/10/2012

Visited your store yesterday and was helped by an assistant called Beth. She was lovely and chatty and full of good advice. So helpful that I have ordered one product and I suspect I will order another pair of shoes before the month is out. Thank you.

Chloe Evans 06/11/2012

I was looking for some winter boots, seeing as though we are now coming into the winter season. A lovely young lady named JESS served me at the NOTTINGHAM store. She recommended a few pairs of boots to me and after trying some on, I ended up walking away with a pair of Dr Martin boots and some UGGs! She was polite, funny and listened to everything I had to say. She wasn't pushy and was really convosational - if only all shoe stores had sales assistants like her. She really is a credit to your company!

Faye 18/11/2012

Was in the store on Saturday 17/11, it was very busy as you can imagine on a Saturday before Christmas. However with the customer service we received from Michayla you would have thought we were the only customers. She was brilliant from the start, no job too big or small. She was friendly and helped us with everything. And did it all with a smile! BRILLIANT CUSTOMER SERVICE. Would definitely visit the store again!

Simon wing 19/11/2012

The customer service skills were second to none nothing was to much hassle , a nice , polite person

Irene Zdziebko 21/11/2012

Lizzie the assistant that served me was bubbly, smiling, very attentive and interactive. Size 39 was a little too large and 38 just a teenie bit small she found half insoles, heelgrips etc. to see if they made a difference. I am in a sales role and love being sold to in the right way. Lizzie ticked all the boxes for me! (and she made a sale)

Claire Turnbull 11/11/2012

I was geeting school shoes for my daughter and was served by Lizzie she was cheerful recognised this was rather stressful and was funny supportive and imaginative in helping us chose suitable footware. Excellent service lots of patience went the extra mile even showing Ella what Lizzie had to wear at school. Well done

Derrick England 15/01/2013

we were served by a young Lady by the name of Becca Piggott,I thought her help and service was above expectations and she stood out from everyone else as she was genuine in her offer to help.

jenny collins 11/01/2013

Helpful staff in store. Assistant 066 Kim and Cashier 085 Amelia. Ordered boots Wed Jan 9. Delivered to my home Fri Jan 11. That's what I call good service. Thanks.

David Colley 25/11/2012

Fantastic service I was served by Clive and the cashier was Katie who I thought was so very friendly a pleasure to shop there

Richard Coe 02/12/2012

Great service from the staff who were happy to order stock which was not available and explained I could get free delivery online.

mrs jo surguy 30/05/2013

visited the nottingham store todayand adam helped me to find shoes i wanted 'he was pleasant and helpfull'explaining about the next day free deliveryservice which i think is excellent

George Howe 21/07/2013

Great staff very helpful and friendly. And, a great selection of shoes - I will be returning again soon!

rosie 24/07/2013

Good store

Danny freeman  26/07/2013

When we came in we were approached by Jase with a smile and great welcoming! He was very helpful with my choice of shoes he made me aware that you didn't have any in stock, at first I was dishearten, then he told me that I could try on a similar pair so I know they fit, they get some ordered. He then transferred me to nick who also welcomed me and asked how I was. He then gave me a receipt to go to the desk and order my shoes. I was very pleased with my service from Jase and Nick they are an asset to your company. They should be highly rewarded!

Matt Tapp 29/07/2013

Very helpful and attentive member of staff.

Glynne Wilson 02/08/2013

The young lady who served me was excellent, she was very quick to find the shoes I wanted and professional in her manner. We bought three pairs of shoes and are really happy with them all.

Tony Moore 30/07/2013

As always the level of service was excellent. Sophie, the assistant who served me, was extremely helpful, polite and knowledgeable. The staff at Schuh have always been head and shoulders above other retailers when it comes to customer service.

gill cottam 30/07/2013

quickly attended and helped , advice given

roger gregson 05/08/2013

staff very friendly and courteous,they were most helpful and patient with sizing and colour choice. The price was a pleasant surprise and the style selection very good.Now know where to buy Vans and other top marques.thanks for the pleasing shopping experience.

Ben Greenfield 01/02/2013

I wanted to say thank you and how impressed I have been with the service that I have received over the past two days from yourselves. I went into your Nottingham Branch to order some TOMS for my neice which I already knew that you did not have in stock. I was informed that I would receive them by Monday 4th Feb at my work address. I was delighted to arrive at work this morning to find that they had been delivered by Parcel Force. Big thanks to Amelia at the Nottingham branch. She managed my expectations proffessionally and those expectations were surpassed today when I received my order. Fantastic customer service and I will use the service again in the future without hesitation and recommed it to my friends and family. Please pass on my thanks to Amelia. Fantastic!! Ben Greenfield

Stacey kidby 23/06/2013

Sorry for the delay in leaving my feedback, just came across my receipt and remembered. A lovely experience as always, my 3yr old son let go of his balloon in store and was distraught (sorry about the noise), kind and helpful staff got it down for him. Found staff to be very knowledgeable of products and reassured me that I would be able to exchange if they were not right as buying for a gift. Will definitely be back!

Tim church 29/06/2013

Very quick and good service

Kerry Vassall 08/10/2013

Hello,this feedback is for your store assistant, Matt, number 152. A few weeks ago, I brought my 15 year old son into your store and we were very ably assisted by Matt, who was courteous, friendly and obviously knew his products. We came away with exactly what we wanted (a pair of men's high top red Converse) and I was impressed by Matt's manner and cheerful attitude - he was a credit to both your company and your store. We were only in town for the day as we're from Manchester and we're glad we called in. I don't usually shop in Schuh but if all your assistants are like Matt, I certainly will be now! Thank you Matt.

Jacob Wilson 09/10/2013

Can't fault the service. There was obviously a big push to being friendly to customers today but it paid off. Believe it was Alice who helped me today didn't have the exact shoes I wanted in stock so retrieved the same pair but a different material to try for size then suggested ordering the pair I wanted as I now knew which size fitted. She also knew that delivery is 2 - 3 days and free during this period. Ketch completed my order and was friendly and chatty too. Normally don't like purchasing shoes in store but service today was great!

ANN KINSEY 10/10/2013

Helpful, friendly service- as ever. This is why I return (and the shoes as well!) In my late 60's, I find myself invisible in many shops, this does not happen with you. Thank You.

Adrian 16/09/2013

Thanks Dan & Alex. New shoes....

Corinne Dakin 20/09/2013

Excellent friendly service

Hayley 02/02/2013

My first time shopping at Schuh, and I was very impressed with the quality of customer service I received. The two assisstants who helped me - Nick and Michayla - were very polite, cheerful and friendly, and helpful when I was choosing which shoes to buy. They were knowledgable about the different types of shoes, and when I asked to try on a pair in a certain size they brought me the shoes very quickly and stayed close by while I was trying them on, ready to help me again if I needed anything else. I haven't had that level of customer service in any other shoe shop before, and it definitely made me want to shop at Schuh again. My only criticism of the store would be that the prices are quite high - but then again, you do get what you pay for, and as long as the shoes I bought last a long time, I would say that they were worth the money.

Dami Ade 13/02/2013

The store was very clean and organized. Amelia was very friendly and helpful , Lizzie was also very helpful and the overall experience was pleasant and different. Excellent customer service. Thank you.

Ciara Burke 31/08/2013

Really good customer service

Julie Wiltshire 02/09/2013

Helpful assistant. Not pushy but genuinely helpful.

Aidan 01/09/2013

Very helpful and friendly staff on the shop floor and behind the till - thank you!

Mrs Joanne Hicklin 11/09/2013

They were very helpful & kind.

Mrs Joanne Hicklin 11/09/2013

They were very helpful & kind.

Lucy Hopkins 08/09/2013

Very Helpful Staff - Very Attentive but without being pushy..Very Clean & Tidy ..Efficient Checkout - Will visit again

Deborah 14/08/2013

Very helpful staff and overall great service

Helen Wileman 11/08/2013

The staff were very polite and showed their willingness to help through their attentiveness. The team members were happy to work together to help me find what i was looking for and this greatly aided their speed on the shop floor. The staff were able to make polite conversation and make me feel relaxed and un-pressured to buy the shoes i was trying on. A very successful and enjoyable visit.

David  25/03/2013

Visited your store 25/03/12 at about 2, the supervisor was excellent and Helen was very friendly and chatty. Service was quick. Been to Schuh before and on this visit will definitely go again and recommend, spot on.

Eleanor Darlington  14/07/2013

I have just been served by Sophie at the Nottingham branch. She made shoe shopping painless! Really helpful and patient. Thank you!

Leon 03/11/2013

I brought glow in the dark laces the lady wanted to no about me and she was lovely

Georgina Adkin 01/11/2013

I would just like to say that it is only to often that people are quick to email regarding the slightest perception of bad service, so on this occasion I would love my comments to be passed on to the appropriate staff member and her line manager, because I would like to let you know that today I recieved the most lovely friendly and courteous service from the young lady cashier who's name appeared on my reciept as Sophie (149) As an employer myself I often find it soul destroying watching some staff members handle the public. I was so impressed with this young lady that I would like to poach her from you! Please pass my thanks and best wishes on to her and congratulate her manager for obvious excellent training I am a firm believer in rewarding excellence in service in this ever declining dog eat dog society and giving incentive to achieve the level that Sophie gave today! Thank you so much for an excellent instore experience, although I am a regular customer, via my son using my credit card, this is my first visit to your store for my own personal use, I will certainly be returning. Kind Regards Georgina Adkin

Mr R Taylor 04/11/2013

A pleasure to be treated with respect by assistant 166 Luke. He was very polite and helpful. He sorted our order and explained about delivery. I will certainly tell my friends.

Elaine Ridley 21/10/2013

Alex was extremely helpful and even though my daughter had left her student card at home he took 10% student discount off . Much appreciated on a purchase of £50! Very pleasant man and an asset to your company.

Elaine Ridley 21/10/2013

John was very helpful and cheerful and polite.

Elaine Howard 23/10/2013

Very nice lady, quick service, very happy

Collette 05/06/2013

To say thank you for your help and you did re-order the shoes size ,, as it came in one size diferent and thank you again x

Chris Allen 02/06/2013

Nice friendly staff when buying my trainers. Also helped me with my little girl to measure her feet for the first time and buy her some quite little converse that she won't take off.

Jennifer Hill 02/04/2013

Friendly and helpful staff served me quickly but without interrupting my browsing.

Lee Rees 07/04/2013

Fran was very helpful and friendly. Nice experience, thanks!

Nekisha Salmon 08/04/2013

Came in to collect a reservation, lady who served me Helen was very quick in getting my reservation and also helped me with a stock query. Very polite lady.

Scott Ufton 09/04/2013

A very pleasurable experience, Leanne was a star!!!

Andrea Horsepool 10/04/2013

Very friendly and helpful staff especially on the till, the staff who asked if I needed help seemed to have to say sorry for the wait but I didn't wait at all but it was as though she had to say it. But the till staff was very friendly as it has been before when I have gone into store.

Stuart Shephard 11/04/2013

Outstanding service whist trying the shoes and then the purchase. Thank you.

Charlotte Warner 10/04/2013

Was served by Lauren on 8/4/13, when buying some Converse trainers. She was very helpful and I felt at ease as she chatted to me about my day. I visited many shoe shops on that day in the hunt for some new Converse but Shuch had the best choice, and student discount!

Sue Raphael 16/08/2013

Overall I was very pleased with the service I received from your organisation. I wanted to try on a particular shoe designed by Red or Dead and used the online reserve facility after identifying that your Nottingham branch were the only store with my size in stock. This worked very effectively and I was able to try on the reserved shoes. The reserve system worked well and the shop assistant that served me, John, was very efficient and helpful in dealing with me. I was disappointed to find that the shoes did not meet my expectations but was more than happy with the help and support I received from the assistant John, who went out of his way to find similar Red or Dead designed shoes that I may like. He was extremely busy and was serving two customers at once but dealt with me in a most professional and courteous manner. I really appreciate his input. The staff member who operated as the cashier did not have John's skills and I found her attitude rather lacking having had such super service from the pervious assistant. There was little or no communication between us. I made a point of going to thank John for his help before leaving the shop, he took time to go over the after sales information with me which he assumed had been discussed with me. He also informed me about the feedback opportunities via this web link should I wish to use it and that his name could be found on the receipt. I was surprised to find that his name is not on the receipt but only the name of the cashier. Her name appears as both cashier and assistant which I find quite puzzling. I hope my very positive feedback, for the service I received from a very helpful and personable young man who I feel went that extra mile to meet the particular needs of an individual customer, can somehow be conveyed to him.

Jonathan Coleby 18/08/2013

XZAVER WYNTERBUNTIN 21/08/2013

The best customer service I have ever encountered during a shopping trip both jason and jade went out of there way to please me as the customer the first thing they both did well was smile alot and have a very bubbly attitude and personality like they were happy to be at work despite it being so very near to closing time which seemed to get busier the second thing that wowed me was the level of care jason showed towards the product he was selling to me he made me want to buy the shoe which was a nike blazer also when at the counter to pay and sort out delivery to my home jade was really happy to jusg chat also about other stores and also to big up her colleagues for a review even though she wasnt telling any customers about herself and the last thing that they bith did well on is the fact that they wore there uniforms correctly but also had clean shoes on and seemed to keep there skin and also there teeth kn good nack which made it easier for md to make a purchase overall good job from both jason and jade from the nottingham schuch branch although me not liking nottingham as much as other cities with customer service with the standard that jason and jade showed to both me and every other custlmer and there own colleagues I would travel from any distance to shop with them again at schuch thumbs up to them

Purusha Murai 13/04/2013

Very good service! I was immediately helped while trying to find my shoe size, and was apologised for when I was asked to wait for only 5 minutes! Very conversational staff who are kind and helpful. I would definitely come again!

jeremy rickards 16/04/2013

i was served by kim today and the customer service was fantastic. i wouldnt usually bother with these feedback forms but she was so helpful and polite. even though the shoes i wanted werent in stock, she was brilliant in sorting it out for me. i work in retail myself and these last 2 weeks ive been talking to my staff about customer service, i now have a great example to use!

christina allen 13/04/2013

i was served by assistant john and cashier lizzie. both were very friendly and look like they take pride in there jobs. very helpful. i would just like to say i want to be buried in my new nike dunk ski hi trainers they are amazing. thank u :)

hannah broom 03/05/2013

I would just like to say that I was over the moon by the customer service that I received at the nottingham Schuh store. the pair of shoes that I wanted werent in stock, so they were ordered next day delivery and the young lady that put my order through was a pleasure to be served by and she is exceptional at her job. I will be coming back for sure. Thanks so much

Keith Rigg 30/04/2013

Prompt and efficient service with very helpful assistant.

Emily Goldie 01/05/2013

Luke James 01/04/2013

Quick prompt and very polite service, Very polite, And was served by a girl called Leanne she had a very pretty smile :-)

Kinneret Livne 27/08/2013

I bought a pair of Pink Vans in May. I wasn't sure whether or not to buy a new pair of Converse or Vans when I went in. I was approached by MILLY when I arrived, and she was incredibly friendly, supportive and helpful throughout the whole process of shoe picking! Extra special service is the only way to describe it, you don't see that everywhere! So pleased with my Vans, I wear them very often and know that they were definitely the right choice!! Also, all of the other staff in store were brilliant too!

Mel bishop  28/08/2013

Staff alert and ready to help. Professional and friendly shop neat and tidy! Assistant made sure shoes fit perfectly

Jamie Davis 29/08/2013

My experience with Schuh on this occasion was a mixed bag...... The staff in-store were very helpful, and placed an order on my behalf. The shoes arrived quickly, however upon opening the box I discovered that the two shoes were different sizes, an 8 and a 9! A sloppy error that I expected a packer/sender might have spotted. A time-consuming trip back in to town followed, however I must say the staff in-store were once again very good and refunded my money quickly.

Joe Hill 31/08/2013

Just leaving feedback to say everything was handled fine. My cashier "John" was friendly and explained everything about the returns policy.

Kerri Emm 23/02/2013

I have recently visited your store and was assisted by a girl called Michayla asst no 089. She was very friendly, efficent, patient (as we couldnt make our minds up!!) and not pushy! Gave great advise and made our visit a pleasurable one.

Tom 23/02/2013

Excellent service and shoes in my size

Elaine 05/12/2012

All the staff who dealt with us were excellent, they were closing up the store when we arrived, literally closing the doors but they let us in. We did visit specifically for a pair of hunters wellington boots. They had the colour we wanted and size, from entering the store to leaving was max 10 mins which is just the way we like it. But the staff were amazing nothing was too much trouble and even at 8pm they were still smiling, cheerful and helpful. (You cannot say that about other companies staff), Next time we are looking for shoes/boots we will choose Schuh FIRST!!! From 2 very satisfied customers - THANK YOU

Laura 12/12/2012

I visited your store the other week and was very impressed with the staff in store. Although the store was busy staff were very attentive and helpful. Thanks

tasha 23/09/2013

I could not have asked for more helpful, friendly and bright staff in the store today. They made my visit extremely pleasant with positive attitudes and big smiles. It was my first visit and I will definitely be returning. I hope each of them get the credit they deserve!

Selma 25/09/2013

Excellent, quick service and friendly staff. The assistant's cute smile was a bonus! Made my day :)

Karen Denton 02/10/2013

Beth and Dan extremely helpful and friendly. Delivery service excellent (as didn't have my size in stock)

James richt 05/10/2013

a great people person served me and took the time to cater to my needs

Ani 02/07/2013

Staffs were very helpful. My shoe size was not available at the store, so I ordered the shoes to be delivered to my house. Item was dispatched on the same day. Very efficient.

Sasha 07/07/2013

Just wanted to comment on how friendly the girl who served me was and how impressed I was by her enthusiasm :)

Mrs Sarah Brown 05/03/2013

I came into the store yesterday (Monday 4 March 2013).I wanted to get the Red or Dead Tan Leather Rod Bounty Boots in a size 3. They didn't have any in stock, but the girl searched the computer and found a pair in Meadowhall for me. I rang your UK customer services nr and the girl was brilliant,she located a pair for me and I am now having them sent to the Nottingham store to pick up. Your staff are brilliant. I can't wait for the weekend when I can go and get the boots. Thank you very much :)

Rose Butcher 18/04/2013

I was served by Leanne who knew the stock really well. She showed me many alternatives , knew which shoes would be more comfortable and appeared genuinely interested in giving good service. I was impressed. Thanks

Andy Thornton 22/04/2013

Just about the only place I buy shoes these days. Good product range and really great service in shop and via the order/deliver process which we've used a few time now.

Jake Eddison-Cook 24/04/2013

Amazing Service. Absolutely an amazing visit with no hassle. Melissa (I think) was very sweet and helpful - all the staff helped me make my decision and allowed me to decide in my own time. Best visit.

Gemma Hale 21/04/2013

I had a very pleasant experience at this shop. When i arrived around 9.10am i was looking for burgundy vans, and the lady (the only one in the shop) was very friendly and told me there was none in stock, but suggested some other ones. I said id be back if i couldnt find any other around town. When i went back the lady seen me and she came straight over and said there was an order, with the size i was looking for. But a male came over (Adam i think) and said the order had not been unpacked. So i bought some different ones and then popped back an hour after to get the burgundy ones. They were VERY helpful, friendly and laid back. And i was extremely happy to get my new vans!

Mee Kuan Chen 09/05/2013

Aida 14/05/2013

Lee 17/05/2013

9 times out of 10 we end up in Schuh and all ways have wicked service and always go of there way to help u and nothing is too much trouble Many Thanks

Yvonne James 10/11/2013

excellent service (as always) Beth and Sophie were very efficient and friendly despite the store being hectic and busy 5 stars!

Bob Savva 10/11/2013

Dear Sir/Madam On visiting your Nottingham store on Saturday 9th November, i was served by a young sales assistant called Matt. He could have not been more helpful. Nothing was to much trouble for him. He is a credit to himself, the store management and to Schuh. In addition i am very pleased with my purchase and most certainly will buy from you again. Your Sincerely R.Savva gold star

Joanne Hicklin 09/11/2013

Always like the service from this store, they are very helpful & kind.

Rachael Fox 18/11/2013

Lovely lady called Alice who served me today was a delight. Friendly, talkative and seemed genuinely interested about the trainers i was buying for my Dad's birthday. Brightened up my day! Really great customer service.

Beth Mills 16/05/2014

I have been into Schuh Nottingham twice recently and both times I was so impressed by the customer service that I felt it necessary to let you know that you're doing a really good job. It was service as it should be. The staff members were quick to see me, polite and answered my questions (or if they didn't know the answer they actually found out for me!). They made the whole shopping experience enjoyable. Thank you.

Beth Mills 16/05/2014

I have been into Schuh Nottingham twice recently and both times I was so impressed by the customer service that I felt it necessary to let you know that you're doing a really good job. It was service as it should be. The staff members were quick to see me, polite and answered my questions (or if they didn't know the answer they actually found out for me!). They made the whole shopping experience enjoyable. Thank you.

Dawn Connolly 04/05/2014

Excellent service with a smile from joesf ( spelt as per receipt) very smiley and attentive young man

Jenny Heathcote 05/05/2014

Staff very helpful and chatty. Very well presented store.

Nathaniel Middleton 20/06/2014

I would like to thank Sophie from your Nottingham store, i am a mental health support worker and came into this branch to support a service user buy some shoes, Sophie was helpful from the first minute, she handled the situation with no prejudice and it was so refreshing to see, she is an absolute credit to your team. She made the resident feel very empowered in his purchase as well with the ease of communication that many other people would turn away from! Due to this customer service, this person hasnt stopped talking about it and other people want to visit schuh! Thanks again!

Trudy Brannan 20/06/2014

excellent service and friendly and helpful without be overfriendly, thankyou

Alan Clarke'' 24/06/2014

both of the people i dealt with, were polite , presented themselves well and were happy to help GOO JOB

Mon Kirby 25/06/2014

Served by Izabella who was extremely helpful. My partner also purchased some shoes that were ordered in store to be delivered to our home., they arrived the next day. Excellent service all round.

Margaret Harrison  25/06/2014

From going into the shop to the delivery, the service was excellent. Pleasant friendly helpful staff and I would definitely recommend Schuh to anyone.

Chris Clarke 26/05/2014

First class shopping experience at Schuh Nottingham, needed to sort some new trainers and wasn't sure what I fancied, got talking to Nash, who pointed me at New Balance, made sure the size and fit were right and that I was happy with the colour choice. Great service, and the usual great Schuh prices. Why can't all retailers be this good?

Di Tunney 29/05/2014

Very friendly and helpful service nothing too much trouble and good advice Will be back! :)

Sophie Garlick 30/06/2014

Fantastic, friendly service by both the cashier and assistant

Jackie Maguire 29/06/2014

Brilliant service today from Assistant 195Rhyseke! He really treated us well and was very attentive. Thank you.

jill hunter 28/05/2014

Came in store looking for some converse trainers for my teenage daughter and was approached by a young lady called Bianca asking if I needed any help. She was very polite and helpful. With biancas help I was able to find a perfect pair for my daughter. This is the first time shopping with schuh and my experience was fantastic. I will be shopping back with schuh. Thankyou for the great service Bianca.

Hollie  30/05/2014

Isabella was really patient when we tried on loads of shoes and she was very sweet and kind and helpful

francine carmichael 30/05/2014

The assistant Lizzie was so very helpfull and patient,nothing was too much trouble.She made me feel i was the only customer even getting another staff member to reassure on my purchas which i love by the way.

Catriona 31/05/2014

The assistants on the shop floor and Nick my cashier all deserve 5 out of 5 for their friendly helpful service. The cashier who ignored me twice was rude and ignorant and the reason I didn't give a full 5 stars

Helen Wilson 30/05/2014

No problems at all with buying Rocket Dog footwear for my daughter. But when paying at the till we were asked if we would like to purchase a £2.00 Schuh reusable canvas-type bag - which we did. Unfortunately this bag bad split across the bottom before we even got home - not reusable at all. I'm sure a free plastic bag would have lasted longer. I can't take it back because it's not worth the train fare or parking, but we definitely won't be buying another one.

Taseen 06/06/2014

Paris was very helpful today in the Nottingham store she gave me advice. She was lovely and welcomed me as I went into the store bright girl made my experience in store amazing I went back to purchase and Adam served me wants as nice as Paris lol

Elizabeth Holme Cherry 04/06/2014

Fantastic service from all at Nottingham schul, asked me if I needed help without being too pushy or invasive or jumping on you before you've barely had chance to get through the door. Shoes came really quick when I'd decided what I wanted to try on. Girls on the till very friendly and spent time to chat with me. So overall fab friendy service. Thank you!

Mae 14/04/2014

The guy who served me was lovely chatted about the sunshine and plans for the day really nice, i love the shoes! been in them all afternoon so far and loving them I've had rocket dog ones before and their a great brand great quality and cool shoes thanks!

Deniseayre 13/04/2014

After visiting your store I must say how helpful and caring the staff are , they can't do enough for customers , I have been in many times before so I think it is time to say a very big well done to them all , they are a great asset to the company and should have a big pat on the back , thank you again for excellent service , oh and by the way I love my shoes

Adrian Pearson 16/04/2014

I only ever buy my shoes here, not only because of the great range and value, but primarily because of the staff. They are unfailingly polite, genuinely welcoming, really helpful, and enhusiastic about serving you. And this is 100% consistent over the five years or so I have shopped here. The Manager is really visible, and sets a great tone. Your store really sets the standard of customer care Thank you

Lorraine Burrows 17/04/2014

And very good experience. I am recovering from a foot operation so finding it hard to get a pair of shoes that I can wear to go back to work. I ended up with Crocs. Not really what I want but needs must. Cavan who served me was really nice and not at all like the male assistants in the other shops visited. Will definitely visit again for a new pair of shoes when the swelling goes down. Thank you.

Tracy Smith 16/04/2014

FANTASTIC!!!!!!! Called for sandals for my daughter, the size was out of stock. The assistant fetched another pair the size we wanted, for her to try. We placed the order and they arrived this morning. Great service from store staff as always. Very helpful, very friendly. Cannot praise them enough. Great delivery service. Thank you

Taseen 06/06/2014

Paris was very helpful today in the Nottingham store she gave me advice. She was lovely and welcomed me as I went into the store bright girl made my experience in store amazing I went back to purchase and Adam served me wants as nice as Paris lol

Carole Higgs 09/06/2014

Brilliant service on a Saturday morning. All the staff were really helpful and friendly.

Anna hill 09/06/2014

I've always loved schuh. Haven't always had the spare pennies for it but now I have I enjoyed my experience in store today. The receipt suggests it was Bruce who serve me, think this was his name- he was a new employee. He is clearly perfect for the job though. He served promptly and efficiently, he made relevant points about the shoe,was quick to offer that could deliver for free what wasn't in stock and to try in the other shade for the right fit. The other colour was so lovely that with a cheeky suggestion from Bruce I could get both I agreed and cheerfully splurged on both colours. He is evidently good in a sales role and should be encouraged further. Thank you schuh and special hats off to Bruce.

Jason Biddulph  27/01/2014

Fantastic service .. I will shop here again because of the service .. You have my loyalty .. Really genuine young lady.. Quite fit too! -)

Kathleen 03/02/2014

Thank you very much for the great experience I had with you as a customer! I went to the Schuh store Nottingham Saturday the 1st Feb. Unfortunately the shoes I wanted were not available in my size so the employee suggested to place an order for me to have the shoes delivered. I expected the shoes to arrive within the next 2-3 working days but they arrived TODAY, after not even 1 full working day! As I myself work for a big apparel company in customer service, I really know to appreciate 1. the good service in store and 2. the speed in shipment. You are awesome! Thank you! I will come back 100%. Regards, Kathleen

John Blundy 29/01/2014

Michelle Warner 01/02/2014

Staff go above and beyond in the customer service stakes. Far exceeded the store I visited immediately prior to a Schuh. Highly recommend! I will be back. Thank you and keep up the good work.

Rosemary Muge 30/01/2014

I had problems with a pair of shoes I had bought several weeks before - the heel had sunk on one side. It was barely perceptible to look at but since I have problems with my feet and knees and have special inserts in my shoes I have to be very careful. It was throwing my foot over to one side. I expected to be told that they couldn't see what I meant, but the manageress examined it careful and could see what I meant. I chose another pair of shoes of a similar type to replace them, after examining the heel carefully. I have now worn these for some time and they have not gone like the others did. I was very pleasantly surprised with the way my complaint was dealt with. I have waited some time before giving feedback to make sure the new pair did not go the same way.

Clayton Brown 04/07/2014

A nice girl called Alice approached me in a friendly and enthusastic way. She had a great smile too. She asked if I needed any help, I looked around the store and asked her to see if the size shoe was in stock. She immediately attended my needs and I was pleased to leave it in her hands. She came back with my trainers of which she said, these are a nice colour aren't they, and we had a little laugh and joke which is great to always have. She deserves a shoutout for the great service and keep up the good work! Hope she gets this feedback of the service she have me, and even more, maybe a cheeky pay bonus? Thanks Clayton!

Sophie Booth 05/07/2014

Just wanted to say how helpful, friendly and good Karan (157) was when he helped us with our shoes today. He was very down to earth and extremely polite and helpful assisting us to decide which shoes we to buy. He had a good knowledge of the shoes we were buying and went out of his way to find a size for us after returning with other ones. Very nice person and has made us want to return in the future.

brittanny bakewell - pegg 06/07/2014

very helpful and kind in there with a fast service

Fi Veal 06/07/2014

As always, my experience of shopping at one of your stores was excellent. It was a Saturday afternoon, the shop was heaving and yet all staff were patient, polite and on the ball. Several of the styles we wanted to try on we're out of stock, but we were advised that we could order them for delivery. Staff checked back that we were ok, having given us our shoes and advice was offered. Two staff in particular, Ketch and Dquan were a credit to the store. Please pass on my thanks to the store manager.

Paul shelley 15/02/2014

John , cashier 093 was very helpful and friendly

Chris Reeve 24/04/2014

Lewis Lawson 21/04/2014

Very helpful staff. Store was busy, however staff was helpful and got the shoes I wanted very quickly.

John Blundy 23/04/2014

Good selection of footwear and good customer service

Hugh 19/02/2014

Great staff on hand to help as soon as I needed it. Served by a really friendly and helpful assistant called Alice who really knew her stuff and was a pleasure to talk to.

Nadia Gaboc 22/02/2014

I was served by Amber today and even though it was her first day on the job she was really friendly, efficient, and provided great customer service. She advised me on what kind of outfits would look good with the shoes I was looking at, and even wished me a happy birthday when I mentioned that I was turning 19 the next week. Great work :)

John 28/02/2014

Very happy with my purchase, fantastic service from sophie as well!!!

Chris 28/02/2014

hope you guys reach your target for feedbacks this months. thank sophie for being so friendly too (Y)

Sean Povey 05/03/2014

Very helpful and very fast service.

Sue Thorpe 06/03/2014

Went in to the Nottingham branch, they didn't have the boots in stock but said they could order them for me to be delivered to my home. Arrived within a few days and they fitted me perfectly. I'm very impressed with the service I got and would recommend Schuh to my friends and family. Many thanks Sue Thorpe

Mrs L Cox 08/03/2014

Today we (my husband and myself) were served by Jade. She was excellent! Stayed with us through the whole sales process and helped my husband choose the best shoes for him. He normally hates shoe shopping but he left feeling happy and confident with his new shoes. I would just like to say a big thank you to her! She made the process very easy and was super friendly!

Cora Flett 23/07/2014

I went in into Schuh to some little Converse for a new born baby. My intention was to get an idea of prices from various shops and then go back to the cheapest. I don't have a clue about anything baby related but the lady that served me (Sam) was so understanding and helpful. She just made it like I was chatting with a friend. I scrapped the comparing prices idea and made my purchase in this store. Outstanding customer service!

Anna 22/07/2014

I visited this store twice recently with my daughter but this was my first purchase for me and my first pair of Irregular Choice shoes and I love them. The sales assistant was very helpful and gave me details of another pair that I was also interested in and may buy when I can and told me about the delivery option online. Good service and friendly staff - I will be making this store the first place I go to next time when I am looking to buy new shoes,

Oz 24/07/2014

Great service from start to finish!!! Even though Schuh don't offer armed forces discount, Sam the Cashier was very kind to put my purchase through under student discount. Fantastic to see support for the armed forces from her. I would like to see Schuh offering armed forces discount anyway.

Abigail wood  20/05/2014

Fantastic service, very helpful, friendly & quick

patricia cox 20/05/2014

very helpful and polite assistant.

Gary Johnson 19/05/2014

Good morning, we had a problem with a pair of UGG's we brought in December as a Christmas present we had the box and receipt. your service at your Nottingham branch was top class the manager on Sunday 18th May was excellent I would like you to pass this onto him as I feel it deserves a well done. Gary

Lisa Allen 22/05/2014

Harriet who served my daughter and I was very bubbly, happy and has excellent customer service skills. Enthusiastic without being pushy. A pleasure to be around for some retail therapy! Schuh are my favourite shoe store because if you do not have the size in stock you will gladly order it.

jane 22/05/2014

Excellent service, I was very impressed

Ali 25/11/2013

Hello, Normally I dont bother to leave feedback but this time your store services encourged me to do. I visited schuh long row nottingham store on 17th november 2013 to buy a pair of sneakers and I'm so happy with the customer service provided to me by the store manager (unfortunately I dont know her name) and another girl Tyrrell. Good People and Excellent customer service. I'll definitely shop again.

Jo McKee 12/07/2014

Thank you for the help I got in store today from Ally and Lizzie! Service with a smile.

John Clarke 13/07/2014

I recently purchased a per of "base manor brogue boots " from your Nottingham shop. After a short time they developed a fault, stitching came undone on one of them. On returning them to the shop and explained the fault to the staff , they could not have been more helpful and friendly. If every shop had the same type of staff as yours shopping would be more enjoyable. Once again I must say you have very friendly and helpful staff. Well done to schuh 100%.

Gowher 19/07/2014

as soon as i walked to the store MO was very helpful, he showed me different types of shoes that i could get as i was a bit unsure as to what type of shoes i wanted, he was polite and also very friendly, i will definitely go back into the store again

Sophia 20/03/2014

Extremely friendly staff, quick and good service.

Damon Woolley 03/01/2014

Me and my partner were greeted by Lizzie, she was very helpful and chatty. Was pleased by the service I received and I will be returning to the store again. Thanks Lizzie

Sarah Daykin 05/01/2014

Very friendly and helpful staff, made us want to go back again very soon!

jo vallance 10/01/2014

i would like to commend the staff in this store. i am what is known as a senior citizen customer and the staff are all young and trendy. However they are unfailingly polite and helpful and I would like to thank the mixed race lad and the one with glasses who served me on Sunday 5 Jan. And the young red haired lad who is usually in the shop. Schuh can be proud of them.

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