what you say...
Julie faries 05/04/2014
Very friendly helpfull staff couldn't do enough to help it was good old fashioned customer service pity a few more stores don't have the same attitude to their customers
Matt the assistant was very pleasant, great customer service. Thank you
Mark withers 01/04/2014
Very friendly staff especially holly who was very helpful, happy and smiley... Would diffo come back if I was ever in the country again!
Jenny Day 02/04/2014
I received a really lovely service at the new Nuneaton store when I bought my young old son a new pair of converse at the weekend. The staff were really friendly and chatty - it was good fun!
jordon whitehead 09/04/2014
Brilliant, assistant Stevie was very helpful and very prompt.
Amanda Royston 08/04/2014
Fantastic service at Nuneaton Store (I think the assistant's name was Liberty). She was extremely helpful and ordered the DMs we wanted for next day delivery - which was critical as they are for my daughters birthday tomorrow.
The after sale service was also great and helped me feel confident that the order would come on time. I received 3 or 4 emails confirming that the order was on the way and it arrived less than 24hrs after ordering.
Great service at all stages of the process
Charlotte Hall 18/05/2014
Assistant Brad was more than helpful and welcoming, very good service
Mrs M Witcomb 20/05/2014
Very nice shop, all neat and tidy.
And Assistant Mackenzie was very polite and helpfull.
Would not hesitate to shop there again, will be back.
Mike Tippins 22/05/2014
The assistant Holly and the other assistant were very obliging and helpful and were very friendly
They seemed interested in us as customers
matt farrer 22/05/2014
Very happy friendly service. Couldn't have been anymore helpful
Received great service in your Nuneaton store today, the assistant and I think one if the managers was very lovely.
love my new shoes! The assistant was funny, stylish and seemed to know a lot about the product. I will definitely shop here again, thank you Schuh!
Brill service. Cheers guys
Gill Lester 28/06/2014
The staff were very attentive and friendly even though the store was packed full of customers. I was served by Logan who, although he was obviously busy, didn't make me feel rushed and let me and my daughter decide on our shoes in our own time.
Well done to the Nuneaton store!
Bikash Gurung 29/06/2014
The lady in the store was nice ...good customers service...
Hollie Gilliver 30/06/2014
The young girl who served me, my husband and my daughter was very polite and very helpful. I would recommend anyone to go to this store, as from my first time in that store, I was very impressed.
Richard Barnett 27/06/2014
I was served by a young lady called Bethany and she could not have been more polite, cheerful, chatty and helpful. It makes a refreshing change to be served like this now a days and she is a credit to your company
Looooverly service! Dead pleased. Cheers Schuh!
Kristy Allitt 30/06/2014
Friendly staff, good service.
Marie Withers 30/06/2014
I received lovely service at your Nuneaton store! The staff were thoroughly friendly and helpful. It was busy but nothing seemed too much effort. My only issue is that you can only give the store 5 out of 5. They deserve 50!!
staff r rly gud
Fantastic service and friendly staff, and love my new shoes!
Great service yet again at the brand new shiny Schuh store!
Love the new shop design! The staff are so friendly and go out of their way! I will deffo be back next payday )
Lauren brian 26/03/2014
Lovely new store, really friendly staff! Lydia served me today and helped me find exactly what I was looking for. Would definitely recommend and be back soon.
Lydia was lovely today at schuh and holly h helped me find the shoes I wanted, love my shoes
Visited store to day for shoes for my teenage Daughter staff where helpful and approachable and made the experience fun and my Daughter loves her new shoes and cant wait to go back for a new pair she saw while there.
Thank you Stevie who helped us today
Julie carter 03/05/2014
The young lady called Liberty was so pleasant and helpful. And the store was tidy and clean. Superb, very pleased x
Alex gandy 03/05/2014
Very helpful in the shoes I was looking for
the assistant that served me was very helpful and polite , will be shopping there again.
Sylvia wrighten 07/06/2014
I was served by Lydia, in the schuh nuneaton store today. I bought a pair of white converse. Lydia thoroughly checked if my shoes fitted and explained all about the returns policy. Before I had chosen my shoes she showed me a lot of pairs similar and guided me through my purchase. I was very pleased and would definitely shop her again.
Anne Perry 08/06/2014
The young lady was so helpful and gave my son advice about sizing and what to purchase
The fact that you have the ability to receive an electronic receipt is useful and the guarantee is excellent
Will continue to purchase at Schuh
Kevin Robinson 10/06/2014
Service in the shop was amazing, staff were very helpful even though my daughter is the most awkward customer in the world! Very happy with that way we were treated will definitely be shopping there again.
Lucy Robinson 11/06/2014
So happy with the service I received when purchasing some shoes from the Nuneaton store recently. Thank you so much!
Very friendly staff member - Mackenzie
Very quick and efficient service
Exact shoes in store in the size I needed
sam ferrar 13/04/2014
Quick service and polite staff who were very helpful. Would highly recommend schuh and the the Nuneaton branch :)
Kamala Middleton 10/04/2014
Young blonde girl with glasses really helpful, quick and friendly service.
Well, what a pleasant surprise I got when I visited your Nuneaton store recently! I hate shoe shopping or any type of shopping but your staff were amazing and made it so easy and quick! Especially with the handheld payment thing!! Amazing how technology speeds everything up. All stores should take note.
Assistant : Stevie was lovely! Smiley, friendly and bubbly. Couldn't have made me feel more welcome. Other staff all seemed busy but happy and it was a lovely atmosphere. Thank you very much Schuh!
Great service from the assistant (Mackenzie). Thank you very muchly :)
I would just like to shout really about how amazing the service at Nuneaton Schuh is. Id go as far as to say that it's the best service I've ever received!!! The girl was SO friendly and chatty. It was like talking to my best friend. I bought two pairs of shoes from her, mostly because I was so impressed with her service. I can see Schuh are obviously really big on service and she's clearly been trained well but to be honest she doesn't need it because she's so naturally brilliant with the public clearly. She made the whole thing fun and I can't wait to come back in and buy more shoes. How good is the kids range?! And I've even got a copy of my receipt on my emails... Genius! Thank you so much to the girl who served me and to Schuh for making a usual tedious task, so much fun.
Shane gibbons 01/06/2014
Staff were really helpful ,polite,and professional , really nice girls,pleasure to shop at this store,
Pauline Johnson 03/06/2014
Excellent service from MacKenzie. Only two in the shop which was really busy so I could have felt rushed especially as I needed to try different sizes in the two pairs of shoes I bought. Gave good advice about both pairs.
The other assistant was also fully occupied at the time so it was a bit difficult for both of them when they needed to go to collect shoes for the customers and not leave the floor unattended but they managed it all with a smile.
I have been in customer service for a long time and was impressed will definitely use this store again.
Outstanding customer service by woman named Beth, very friendly to myself and younger brother (who the shoes were for) very happy with the service she provided, even put the shoes on for him and ensured me that the shoes would last and were perfect size.
ann brown 14/07/2014
Excellent customer service
Sue Lander 12/07/2014
Excellent service, from ordering in the shop, sales assistant to delivery, no complaints recommend A*****
Amazing service received at your Schuh store recently! Staff member that served me was so attentive! Couldn't have asked for a better shopping experience. Thank you Schuh!
M. Gamble 15/07/2014
Ladies that served me were absolutely amazing! So helpful and genuinely lovely people. Can all high street stores get on board and employ some staff like these?
george whitehead 24/06/2014
The girl who served me was very helpful and polite
Received some fanatic service when buying some shoes for my daughter last week. The boy, Logan, was brilliant. He was really good with my daughter and didn't shy away from answeringn her silly questions. He knew so much about the product and even checked they fitted her correctly. I didn't even know Schuh did kids fitting! So it wAs an added bonus. He explained about the converse and how the sizing worked and was generally really knowledgable. He gave my daughter a balloon which she of course was delighted about and it seemed like he had all day to just chat to us. It wasn't pushy service like some stores can be, just natural and he seemed to be happy to fetch a variety of colours down. Even I wouldn't have had that much patience! One of the managers was also very lovely, I can't remember her name but she was complimenting my daughters shoes and seemed really enthusiastic about what she did which was refreshing! I was offered a receipt to my email in case I lost my paper receipt! Which is a genius idea for me as I'm always losing things. My daughter adores her converse and I left the shop feeling overwhelmed by the service and the atmosphere in Schuh. I will definitely be returning and Logan should deffo get to read this feedback so he knows how great he is. Keep up the good work Schuh and keep employing these brilliant people! Thank you :D
pam skelcher 22/07/2014
Brilliant shop and friendly staff will deffo b back x
Emma Croft 24/07/2014
Jade was very helpful. Thank you.
Ben smith 23/07/2014
couldn't fault the service I got, served by Beth
Mia Augustus 27/07/2014
I was served by Lydia today & I brought a gorgeous pair of converse. She was very helpful and quick to return from collecting my shoes. She was very friendly and explained their returns policy in a very detailed manor. I would definitely come back to Schuh nuneaton and I recommend Lydia as a very helpful member of staff.
Priscilla Dias 13/08/2014
Priscilla Dias 13/08/2014
Brilliant service today. Purchased some shoes for my little girl. She loved them that much that she wanted to put them on straight away. The kids package in Nuneaton is amazing, so much choice! The assistant jade was so lovely. Bright, enthusiastic and knowledgable on making sure her shoes fit. Sometimes my little one can be a pain but she managed to get her to behave for at least 5 minutes and was very patient. She didn't stop smiling, and she was serving two other customers also! The refund policy - A WHOLE YEAR! I got to the till and was pleasantly greeted by Laura who was very apologetic about my wait. She offered me one of those bags but my girl was so eager to put the shoes on we didn't need one! She was also very chatty and very good with my little girl! Some assistants can be quite snotty to kids. I was so surprised by how easy and lovely the service had been that when she informed me I could leave feedback I immediately agreed that I would. Well done to the management who trained these staff and well done to Schuh for going the extra mile than most other retailers. Thank you!