what you say...
Kim Campbell 08/08/2012
On holiday visiting my parents in Portsmouth, I went into the Schuh shop there. Excellent service, smiling staff, I was very impressed. Bought some lovely shoes at a great price in the sales.
My assistant was Sam and the cashier was Danielle. Both lovely!
I wouldn't normally bother to take the time to give feedback in a shop but thought I should do so this time as I was so impressed.
janice stott 16/08/2012
I was looking for shoes to wear to a wedding. I took the dress in with me Leah, who served me, and in fact all of the staff who had a comment and most of them did, could not have been more pleasant or helpful.
It made a wonderful change to actually be served not just left. to fend for yourself. Leah and the rest of the staff Deserve a pat on the back if a bonus is not appropriate.
I will certainly shop there again.
I .by the way ,am 62 not the average age of your customer I would think
Karen Beaumont 22/08/2012
Very helpful service & suggestion of workable alternative when size not in stock.
Gareth Knock 19/07/2014
Smooth and efficient service. Good selection of shoes.
Izzy was great!! Very good sales person. Thanks gurl!!! Keep up the good work!! -)
Karen Bradbury 26/07/2014
prompt and polite service. Pleasant staff and a very helpful young man
who had a very busy shop under control...
Brian Hitchen 10/06/2013
A first class shopping experience on this my first visit to this retailer. I found the staff member NATHAN extremely helpful and knowledgeable about the product purchase he also explained to me the unique return policy of SCHUH as did the cashier ROBERT in all I was VERY impressed and will be recommending this store to other I will also be making further purchases, I just wish other retail outlets were of the same high quality. Thank you SCHUH I will return.
Nick Leach 13/06/2013
Ordred on line with no hassle and then popped in to the Portsmouth branch to pick up. Staff as laways really happy, helpful and megga polite. Custonmer service at its best.
saffron simpson 22/08/2012
Love my pink paintent DM's and my vans schuh bag, use and wear them all the time!!!
Lynda Glenister 06/09/2012
Shoes out of stock, but ordered in store and arrived within 2 days. Will definately shop with you again.
This was my first trip to Schuh, to buy school shoes for my teenage daughter. I was very impressed with the level of customer service. All the staff were very friendly and helpful.
Fantastic, polite, informative, chatty service. Couldn't fault anyone. Perfect. Really great to see a whole team work so well and bounce off one another.
Amanda O'Meara 20/09/2012
Phil, thank you for all your help. I turned down the shoes but after careful consideration I want them and I'm coming back. Your service was lovely, honest and chilled (not pushy and annoying like some people who just want a sale).
I work in retail too so I know what it's like sometimes when you're fed up with customers etc. Anyway, just wanted to pass on my thanks (p.s. you should get a raise). :)
Anita Netherton 05/10/2012
Staff were very helpful. I was very impressed that we ordered a pair of shoes at about 4.30pm and they were delivered to my house the very next day free of charge. Great service.
Katie Pinnock 06/10/2012
I absolutely love Schuh services! The staff are incredible helpful and kind especially my amazing assistant Michaela for being a fantastic and lovely person! I bought some gorgeous new shoes and have worn them ever since my purchase. I was having a terrible day that day for many reasons however my new shoes and favourite shop was the highlight of my day! thankyou for my fab experience at schuh!!!
Amanda O'Meara 28/09/2012
Yay, thank you everyone for your help today. What a lovely team.
So my order was messed up and didn't arrive, but thank you Molly for your help contacting customer services etc :).
Thank you Tee for your help the other day too, with alternatives.
Phil, I hope you got your raise, you are gorgeous and your smile made me feel like a teenager today.
I used to dislike Shuh as I just thought it was overpriced, but the customer service makes up for it. Always helpful even when the store is busy.
Stephanie Haley 27/09/2012
I visited your store today in Portsmouth and was made to feel like a superstar! Every single member of staff smiled and said hello to me. The assistant Alex couldn't be informative and helpful and the cashier Therese was a ray of sunshine. I work in customer services myself and the customer service I received today was the best I have ever experienced, I certainly couldn't fault the team. This branch did your brand proud today. Thanks for my shoes!
Claire Osgood 15/10/2012
We originally came into your Portsmouth store 15 days ago. My fifteen year old daughter had the day before celebrated her birthday and wanted to buy Vans with her birthday money The service we received in store was fantastic!!! Your staff you helpful, polite and seemed genuinely interested. Unfortunately we had to return the shoes today as they were faulty but my mum took them back and again the service was great. It was a real pleasure to enter a shop where the service was so good. Please keep up the good work, Thank you.
Maisie Newman 15/10/2012
Today i went and bought a pair of Vans, as i hadnt been there before,i got help from an assistant.He was very polite and even told me which ones he thought looked good. Everytime he went to get another style of shoe, he apoligised for the wait ( it was only 1 min max!) Phil made my shopping expieriance even more easier and was very good at what he was doing. Thankyou!
Jade Leonard 21/01/2013
Molly was absolutely brilliant (042) took a real interest in my purchase and me. Quick transaction and left the store very happy (: pretty nails too! A credit to your team.
dave williams 28/11/2012
We were served by LAURA, who was very helpful and offered us lots of options when my first choice wasnt available, the staff in this shop were very polite and happy it was a refreshing change to walk into a shop and the staff seemed to want to serve you
katrina critchell 29/11/2012
Love my boots,good service
Lorren Mearns 29/11/2012
My only warm shoes had a hole in, so I needed to get some sharpish before I go to Germany at the start of December. I ordered them online on Monday to be delivered to my local store, to save the fuss of the delivery man having to work out my confusing address. There was no option of fast delivery so I had to risk it with the standard free delivery. There was no need for me to worry though because by Wednesday morning they were the for me to collect, ready for my trip on Thursday! The box was a bit battered, but the shoes themselves were completely fine. In store there were plenty of assistants to cope with the amount of people, and I could just walk straight up to one of them to have them deal with my order - no waiting required! I'd definitely use Schuh.co.uk again and I'll definitely be visiting the Portsmouth branch again too. Very impressed. Thank you!
lovely freindly staff, nothing was too much trouble.
michelle jones 07/01/2013
Very pleasent visit to portsmouth store.Was helped by a member of staff called Ash who was very helpful to myself and son in choosing footwear.a pleasure to shop there...
David Howell 18/07/2013
What a pleasure to find such a pleasant , courteous group of assistants at the Portsmouth store! Nothing was too much trouble and my son and I were looked after by Millie. The cashier Maddie was also friendly and happy and sent us on our way with a "have a nice day".
Thats the way to run a successful business. Well done!
Mehdi Bozari 03/08/2013
Good service, Smiling and helpful staff members, It was just perfect. I'm satisfied.
robert meredith 03/02/2013
the best customer service we have experienced in a long while please pass our compliments to your staff for there exceptional effort.
JAY WITHERS 24/06/2013
Seldom are assistance so keen and helpful - whatever training programme you use, it works. They couldn't do enough for me and I felt they were all my grandchildren. I find shoe shopping a nightmare but in this shop, it was a pleasure. I have recommended you to all my friends.
Well done to each and every one at the Portmouth Schuh Shop.
John Arthur 28/06/2013
Accidentally given the wrong trainers to try twice, but these things happen and advisor apologised so wasn't a problem. Store manager told the advisor to give me a 10% discount and I didn't even ask! whenever I'm looking for new trainers I always go straight to you guys. Staff are always friendly and helpful. Cheers!
Sue Collier 21/09/2013
The staff were very friendly and helpful in the store. They were happy to help and didnt mind having to go and get different shoes and sizes.
Barbara Dalton 17/02/2013
Charlotte(Char) was very very good, very helpful and with a big smile on her face all the time, she was very chatty and it made all the difference to our successful visit to the store. She is a credit to your staff, I would visit the store again without doubt !!!!
Mrs C Gall 18/07/2013
Brilliant service, Maddie could not have done more for me, order received the very next morning, fantastic, will recommend to anyone
Really great customer service, not pushy, just all very friendly staff. Thanks!
rhea lewis 15/10/2013
excellent service and happy to help staff.
They were the most polite staff, and the most helpful.
Lara Williams 08/04/2013
I received fantastic service from Nathan when I had a problem with my UGG boots, he was really helpful and sorted out the problem. I really appreciated this, so nice to receive such good service! Thank you!!
Calum served me and helped me try on some different size converse this morning. I was really happy with the service I recieved and His customer service skills were very good
Aimee Paterson 09/04/2013
The guy that served me was happy & came over like he was actualy interested in his job & nit just there. He was fast, efficient & explained the process but he wasn't pushy with the sale. I would recomend Shoe to
Matt Attridge 11/04/2013
Nathan was really helpful and had good product knowledge. Top bloke
Gill Peters 16/08/2013
Would like to say how helpful Ellie (096) was in the store. Helped me with loads of advice - very friendly but still professional. Great service.
Mentioned this when I was paying and Calum told me about the feedback site. Would be great if both these members of staff could get some recognition. Brought two pairs of shoes and will definately be back!
Cathy Murkitt 14/04/2013
Nathan was very helpful and friendly when shopping in your store. I shall be returning for the same pair of skechers in a different colour. Great atmosphere and great shop!
Daniel Brian 15/04/2013
The staff were very welcoming and helpful. Very good service and friendly atmosphere created by the Cashier and Assistant.
John Strahan 04/05/2013
My first visit. As a 71 year old with the mind of a 30 year old, I loved it. The atmosphere was great, the staff most helpful and attentive. The range of footwear was wonderful. My wife and I both purchased shoes, spending just over £100 out of our pensions ! Will come again.
Nicola pate 08/05/2013
Jayne in store was very helpful and all staff we're friendly I will be going back to this store soon.
Megan Ranson 26/03/2013
Was greeted and served by a lovely man, i believe he was called Nathan.
The store was nicely spaced out and was a perfect ratio of staff to customers.
Nathan helped me pick out some Vans for an upcoming trip to Florida. I wanted them to be stylish and comfy. We went through my favourite designs and he was very friendly and extremely helpful, offering to get me different sizes in order to try on about 6 pairs of shoes, whilst constantly having to do up the laces! Was a very pleasurable experience and I am very tempted to come back and buy the spotted leah vans in red as well as the black ones i purchased today. Great atmosphere and great customer service, just what i expect considering my part time role in another retail store.
RICHARD MITCHELL 04/04/2013
Went to your Portsmouth branch of Schuh just on the off chance as a pair of Caterpillar shoes I had only had for about 6 months had split. My mum did the order online and paid with PayPal and your supervisor Charlotte was absolutely brilliant and went the extra mile to find the details of the online transaction. As a whole I got a full refund towards a new pair of shoes from Schuh, unfortunately not Caterpillar but Skechers. Must say fantastic member of staff and shopping experience with Schuh will be frequenting more often whenever I need more shoes. Hopefully the Skechers will last longer -)
Exceptionally friendly, helpful staff. Really happy with my shoes and will definitely be going back to schuh Portsmouth!
Paul Hayden 01/10/2013
The assistant was very helpful, happy to serve, polite. I would give her more than 5 stars if i could.
Reece Walters 09/03/2013
Brilliant service from the man he held it back for a few hours for me to do some more shopping brilliant service abit slow maybe more servers on in prim time hours and days
Reece Walters 09/03/2013
Brilliant service from the man he held it back for a few hours for me to do some more shopping brilliant service abit slow maybe more servers on in prim time hours and days
Anne Mulholland 12/03/2013
This is the second time I have used the Portsmouth store. I just wanted to say how impressed I was with the helpfulness and attitude of the staff. What I liked :
- wasn't 'bothered' by staff whilst I looked around
- once I had found what I wanted , quickly seen to by an assistant
- clear explanation by assistant and at till about refund poilicy
- helpful and polite all the time
- even got a goodbye as I went out of the door by an assistant who wasn't involved in my sale at all.
I don't usually provide feedback but given this level of service twice I wanted to pass on a pat on the back. I hope you let the Portsmouth staff know - well done. I'm a 50+ woman so probably not your usual demographic type of customer but impressed by a keen, pleasant and efficient team.
ian brazier 18/03/2013
sophie was very very helpfull makes a nice change u r now my number 1 shoe shop +manager also very nice
lovely service i left the shop very happy will be back
I just want to say the customer service I got today was fantastic I was seen by a girl called Charlotte and she was a pleasure she put both shoes on my son did all the laces up and then even made sure I got the correct size for him by helping me stand him up straight and feeling for his toes it's hard to find good customer service these days so I'm really happy thankyou!
Teresa Deborah Ryle 23/04/2013
I asked the store to put the boots to one side yesterday morning for me to collect later which they kindly did do and I collected them yesterday afternoon. The service was good and the store was busy when I went back the staff were friendly and efficient.
angela green 19/12/2012
Had great service when returning a faulty bag, staff were very helpful and understanding. I always find the staff to be friendly and poilte when i go in the store.
Visited our local store this afternoon (12/11/2013) and really wanted to say how great it was to receive such excellent service. Robert was so helpful, my daughter wanted some white Converses but both pairs in her size were marked so he attempted to clean them for us. He really went out of his way to help and would definitely return to Schuh in future because of this.
Tony Bishop 16/11/2013
Had the best shopping experience. My daughters were served by Tasha assistant number 097 who was really friendly and helpful. Tasha' was patient and also offered some friendly advise on the shoes that we bought.
When we went to pay we was greeted in a very friendly manner by cashier 029 Matt who was very helpful and friendly
Would recommend shopping the Portsmouth branch to my friends and family
Eloise Anger 21/11/2013
would just say thanks for your help
my shoes dc martens was in size 6 and it was too big then when i asked to change it, was a bit difficult cause just one on size 5 was available in all schuh uk stores. Thanks to the staff and Jayne who helped me with the customer service I could have it.
I'm glad to have my shoes replaced and in the right size.
ROSEMARY WITT 24/11/2013
POLITE, PLEASANT, SALES ASSISTANT NAMED CALUM WHO KNEW WHAT HE WAS TALKING ABOUT REGARDING TIMBERLAND. CASHIER MATT WAS ALSO FRIENDLY AND DIDN'T TRY TO SELL ANY OTHER PRODUCTS TO ME WHICH HAPPENS ALL TOO FREQUENTLY IN HIGH STREET SHOE STORES.
ONLY DOWNSIDE WAS THE MUSIC ( IS IT REALLY NECESSARY? ) WAS FAR TOO LOUD SO THAT COULD DISSUADE ME FROM RETURNING.
Joanne Flexman 21/11/2013
Very helpful and friendly. My order was dealt with quickly and professionally. I will definitely shop there again. Also I was told that my order would take 2-3 days to arrive but have been told it will be delivered today. Thank you for such a speedy service.
Mrs Nicky Simmonds 27/08/2014
Just returned from your Portsmouth store and received excellent service from Robert ! He helped my son choose his trainers for school offered fitting advice and offered to get as many sizes for him to try until we made our choice ! He is a credit to Schuh not often you receive really great service well done Robert and Thankyou !!!!
Vicks Hayes 28/08/2014
The staff are always happy to help, nothing is ever too much.
Sarah Saunders 09/07/2014
Lauren our assistant was fantastic. She took a lot of time and trouble to ensure our daughter's shoes were a good fit. A true star.
Tony Browne 10/06/2014
There was only one pair of the shoes, in the size that my wife wanted. Another customer was trying them on.
Sales Assistant Ash, kindly took our phone number and said he would ring us to tell us whether or not, the customer had purchased them.
This he did about ten minutes later, so we returned and purchased them.
Excellent service all round.
Mrs Samantha Cotillard 19/04/2014
My Mum purchased a pair of TOMS at Whiteley Village for her Grandson but needed to change them for a bigger size as they would not of lasted over the summer. I took them back to your Portsmouth Branch as it was closer for me but they didn't have the size I wanted. The assistant checked for stock on the computer and said they could be sent to my home address or sent to the store for collection. I opted for FREE home delivery and was told they would be with me the next day! They arrived at 1045hrs the next day! Good old fashioned Customer Service. All staff that I dealt with were very helpful and polite. Well done and thank you!
Lesley hall 12/03/2014
I would like to thank the sales assistant in your Portsmouth shop for great customer service.I was after a pair of shoes which I could not get in any of your shops as they where sold out,Portsmouth shop had last pair as I am in liverpool this was impossible to collect.I asked church st Liverpool could they get them sent down they said no they do not send single items.I was willing to pay postage but was still refused.I phoned portsmouth and sales assistant got me them sent out no problem.I forgot to get her name but she is a credit to your company pity can't say the same about liverpool sales assistant.one happy customer thanks Portsmouth again
Jane Ramsey 01/08/2014
I have recently visited Southampton Brighton and London and I have to say my home city of portsmouth has the very best customer service .. I love your store and I think your staff in commercial rd could teach your other stores a thing or two !!
Zuhra (apologies for the spelling if it's not right)
We came and visited on Saturday...not really looking to purchase anything, but after visiting and being served by Zuhra I couldn't not purchase my irregular choice shoes. She was friendly, genuinely wanted to help and very smiley. It was so busy in the shop and she was very efficient...and made it very comfortable to be in the busy crowds to try on and make my purchase.
KAREN WOOD 08/08/2014
Served by Jacob, very helpful and friendly when I was buying my son some shoes.
Zoe-alice Horrell 01/06/2014
I visited the Portsmouth store today and bought 2 pairs of shoes. I have to say I was a difficult customer as I didn't know my shoe size, as sometimes I'm a 7 or a 6. The sales clerk that helped me was called Max and I have to give him 5/5 stars for his service. I had him running back and forth but he was happy to help and polite even though the store was busy. His happy persona and helpfulness made my shopping experience today the best I have had in a shoe store.
Chris Watts 06/06/2014
Really helpful staff, especially Matt on the till. Thanks for great service.
Faye Reed 11/05/2014
Today I was served by Cashier and Assistant 019: Robert. I would like to express how impressed I was with Roberts customer service.
It is not often that I can say I have been 'wowed' in a high street store.
Robert is a credit to your company, polite, informative and excellent in engaging with the customer.