what you say...
Janine Main 24/07/2014
Excellent service instore, my shoes were ordered quickly, delivered within timescales.
The shoes themselves are the most comfortable shoes in the world!!
Toyah Leonard 11/06/2013
I had absolutely amazing service from 2 stores in one day! Donna in Reading was brilliant. Her customer service was great and she went above and beyond in helping me get the shoes I wanted. I fell in love with the 'sublime court' but unfortunately the Reading branch did not have them in a size 3, they were available to order but only with standard delivery which would have not got them to me in time for when I needed them which was Saturday. The only store that did was Guildford. I told her I was prepared to get the train straight to Guildford, which was 40 minutes away, so she called their branch to get me directions from the train station to the Guildford store (as I had never been there before) and also got staff there to check that they were in absolutely perfect condition and explained I was travelling far to get them. She did everything she could to get me the shoes and based on my experience with her I would recommend all my friends and family make 'Schuh' their first port of call if they want anything new! When I got to Guildford the staff were really helpful and knew exactly why I came. I was served by a guy called Jack who was really officiant and friendly. Based on my experience I would highly recommend both the Reading and Guildford branches to purchase in.
James Lamb 09/06/2013
Easy, hassle free. Quick service and good range of stock.
Ian Frampton 17/09/2012
Extremely helpful. Didn't have the shoe I was after yet managed to find another alternative that was adequate. Really quick and smooth. Staff were polite and clearly enjoy their job.
The best choice, service and experience! I love schuh!
Jo Torr 25/09/2012
This store can look a little intimidating to the older customer - young staff, trendy shoes and loud music, but as ever the service here was first class - helpful, friendly and knowledgeable. Top marks.
Jeremy M 30/09/2012
Very friendly and knowledgeable staff who quickly found the sizes i asked for. Can't fault them.
Jane Vickers 19/10/2012
If it hadn't been for the extremely helpful staff, I would have gone home with the wrong shoes for my daughter. Thanks everyone, very helpful and very a friendly approach.
Lynda Ward 07/11/2012
Amazing service. Wish all staff in other shops were as helpful. The range of shoes/boots fabulous selection.
The northern sounding girl, Carla, in your Reading store was delightful. Her face was gleaming and she smelt like pine cones. What a charming experience
Emily Chomicz 02/12/2012
Very helpful and friendly. Staff looked slightly "bothered" when I was trying shoes on
Awesome, friendly and attentive, very fast service, all the staff were great! 5/5!!
Donna Beney 03/01/2013
I took my daughter into your Reading store yesterday to purchase her first pair of vans with her Christmas money. I can not fault the service that we received. Paul was so helpful and really went out of his way to make sure we got what we wanted, I noticed that he was like this with all of the customers. We were then served by cashier Kay, she was also very helpful. Both friendly cheerful staff that put an,un-trendy mum out of her comfort zone, at ease. I have spoken highly of the store already to friends and will continue to do so and I will definitely go back. The staff could certainly teach other shops in Reading a thing or two about customer service, I haven't received service of that high standard for a very long time. Thank you!
Smooth transaction and friendly staff
Emily hunter 01/08/2013
Very helpful and polite
hannah satterly 07/10/2013
Made to feel very welcome and everyone was friendly. Kay was extremely helpful and didnt mind running back and forth to get me different shoes, showing me different styles and colours too. I was very happy with the service i recieved and i went home with my first pair of trainers!
Quick and efficient service! Very friendly! Good to see that Schuh workers are just as lovely everywhere you go!
S Davis 18/02/2013
I received OUTSTANDING customer service by your Reading Broad street team, especially by Donna (087) who provide fantastic customer support, showed knowledge of the product, brand and was very pleasant. I was very impressed with her.
Please pass this info on to her.
Mr S Davis
shannon giles 04/09/2013
Would just like to say the service I got from Phil was outstanding he was very quick with getting the shoes I wanted, he double checked the size of them for me and even took time to explain to me fully and clearly how returns worked. What made it expectional service was the smile he wore on his face throughout the time he was dealing with me. Phil was very welcoming and polite and he also look presentable and clear.
Will deffinatly be back to shop here again thank you very much
Jo Jelowitz 07/08/2013
Excellent service in store and then by email follow-up and tracking. Would definitely use again!
Lisa Martin 06/08/2013
Served by Lainey, who was completely adorable and lovely to have a conversation with. Happy with the service received and will definitely be returning in the future, thank you! :)
I would just like to say how I was very impressed with the staff at your Reading store today.
I visited the store to collect a pair of Vans I had ordered online. I wandered up to the till and one member of staff by the name of Ross asked if he could help straightaway.
I explained that I was collecting an order and as soon as I gave him the details he was very quick at locating my new pair of Vans. Ross then handed my order to his colleague called Ash, who in turn was again very helpful in identifying that they had the right pair of Vans and checking everything was in order.
Both members of staff (Ross & Ash) were very polite and I would definitely shop at the Reading store again.
blanche zaph 05/05/2013
Helpful professional service from Sally
catherine nolson 07/05/2013
Brilliant staff and excellent service. Thanks for one of the most efficient and fast purchase ever! Ordered in Reading store before 12, shoes arrived by 9am the next morning.
Emily Evans 04/04/2013
Enthusiastic and friendly staff.
Wide range of products in store :)
Robert Kenny 16/02/2013
Donna, the sales assistant, made my purchase as easy as possible and was helpful and friendly too, infact she brightened up what was, up until that point, a very dull day.
Jackie Forrester 24/02/2013
Excellent service from Donna, very helpful, so much so that I ended up buying two pairs of shoes rather than just the one, well my husband bought one pair and I bought the other!
Would be nice if you joined the vetrans discount scheme though. Alot of recommendation between vetrans would then be made and you would make more sales.
Libby Ambrose 25/02/2013
The assistant Donna was really chatty and helpful. Brought the shoes in the right size really quickly. Got me a smaller size to check and then explained that I needed insoles with the bigger size so they would be more comfy. Very enjoyable shopping experience. Made me want to go back and buy more shoes!
Amber Downey 24/02/2013
Donna was very helpful when I needed to change the size of my ordered shoes, she also explained why the size was too big, it was great to know I was talking to someone who really knew what they were talking about.
Leona, the sales assistant, was approachable and offered valid advice to picking the right type and right size of show.
sam woodley 22/09/2013
excellant service, kind and friendly staff
keep up the good work !!
JENNY GRUNDY 25/09/2013
I ordered a pair of shoes on line for my son, they were not suitable so we came in for an exchange. We were welcomed into the store by a very professional and helpful young man. We could hear him dealing with customers, he was just as brilliant with everyone. Wish I could tell you his name, but I can only assume he was the manager. He asked a lovely girl to help us find an exchange, she was also very helpful, we left the store with an exchange and a great impression of your company, well done.
Jonathan Parker-Randall 02/07/2013
Great Service- everyone happy, even with the stress of some kind of young management meeting that I assume was going on behind the scenes.
Plus, the cashier was pretty cute.
Debby Cannon 16/05/2013
I ordered the wrong size shoes by mistake through your Amazon shop. Your telephone customer services reserved the right pair at my local Reading store where I picked them up today and exchanged so hassle-free I had to write to congratulate you. I work in multi-channel retailing and know just how hard that seamless effort is! Brilliant job, everyone!
Peter Greensmith 21/11/2013
Clean store, well laid out, friendly staff, helpful and courteous
left me alone to browse but then were able to help when needed. Friendly service with just the right level of friendly chat
Tracy Baker 27/11/2013
Was returning a pair of Dr Martin boots I had bought for my son which were too big. The shop had reserved the boots in the next size down but when we got them out of the box they were extremely scratched. The assistant, whose name was Kay, got some dubbin cream and for the next 15 minutes proceeded to rub the cream into the boots until the marks had gone.
This shop is full of young smiling people serving and, after service like that, a lot of high street stores could learn a lot. Nothing too much trouble.
peter prato 08/04/2014
I found your assistant "Sheldon - ID 124" extremely helpful and accommodating. Without her support I would not have made the purchase. Thanks Sheldon.
Ian Frampton 27/08/2014
Your store is consistently superb in terms of the level of service you get when you walk into the store through to the moment you have paid. Always very polite and accommodating. Wouldn't think about going anywhere else as the service is always impeccable.
With this purchase I knew exactly what I was after and in what size. Took your member of staff no time to find the shoes, didn't need to try them on as I'd owned many pairs of the same shoe before (I wear them out). Was always going to be a quick purchase and your colleague made sure this was the case.
Our assistant, jake (129) was very helpful and polite and have us lots of information regarding different shoes. Thanks Jake and good luck in your studies!
Daniel Holley 06/07/2014
Tom was the guy that helped me out with the sale and finding the shoes I wanted, but generally the all the store assistants were on point! Really helpful and happy!
I feel a bit VIP whenever I go in there!
My brother and I came in to buy some shoes in the Reading branch and were looked after by Tom. Tom was amazing, helpful. patient (my brother is VERY indecisive) and helped us until we found the perfect pair of trainers.
He stayed with us the whole time, offering advice and checking my brothers feet were comfortable. He made the whole experience great and I will be back in the Reading branch just to get Tom's advice in no time!
I hope he receives a nice bonus, or gift from his manager as he really deserves recognition for his excellent customer service!
Also Donna served us, and she was super lovely, helpful and showed me how I could write up this feedback - so she should defo get something nice too!
Have a lovely Easter,
Ver y happy customers,
Rachael and Nathan :)
I just wanted to say how lovely the staff are at Schuh in Reading, I am always welcomed to the store and asked if I need help. I was recently served by someone called Abby I think, she was very chatty and the conversation wasn't forced. It makes a nice change to go into a retail store and talking to someone who doesn't behave like a robot! I am a total trainer addict and have never had a bad experience at Schuh.
:) :) :)
Kerry Sanchez 15/03/2014
What a wonderful shopping experience!
It's the small things that make it so. All of the staff are aware of you, without being overbearing, just anticipating where you might need help. Just paying attention to the customers, that's all it takes.
Staff were helpful. Stock clearly laid out. This is a pretty poor tool for capturing feedback though!
Lyn Budgen 01/08/2014
Very impressed with the service from Ollie. Ordered shoes on Saturday,
they arrived on Tuesday. First time I have shopped there.l will go back
again. Well done. Thankyou
Ellie Wilsden 15/08/2014
Great service from Beth. She was very helpful and friendly .
Dave Allison 03/06/2014
Your member of staff delivered quality customer service
Brilliant service,treated like a human being.
Often in a store that is more aimed at younger people you are looked at like an alien with 2 heads if you are over 35.
But the young lad Ross was brilliant and helpfull. Michelle was also very nice. I left the store feeling happy.
Sarah hansen 28/05/2014
Helped me chose the correct shoes and I made a good purchase.
Mrs Smith 06/05/2014
Assistant Liam answered all my questioned. He was very helpful and courteous. Could so with seeing more workers like him in the shops around Reading