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address/opening times

  • West Quay Shopping Centre
  • Upper Level Unit 30
  • Southampton
  • SO15 1QD
  • 02380988843
This weeks opening times
Sun 31st Aug1000-1700
       Next weeks opening times
Mon 1th Sep 0900-2000
Tue 2nd Sep 0900-2000
Wed 3rd Sep 0900-2000
Thu 4th Sep 0900-2000
Fri 5th Sep 0900-2000
Sat 6th Sep 0830-1900
Sun 7th Sep1000-1700
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local info

Our store is located in the West Quay Shopping Centre and also hosts a variety of styles from our schuh kids range! Southampton boasts a world class port that's not only the cruise capital of Europe, but also one of the country's leading commercial dockyards. As with all major cities there is a wide variety of nightlife, pubs, clubs, and theatres which would cater for all tastes.

what you say...

Jon 18/05/2012

Hi guys! Just wanted to say how fantastic Gemma from Schuh, Southampton was during my visit today. I am based in London but have family in Southampton, and in every other store I visited today, the customer services was abysmal but Gemma and the rest of the Southampton Schuh team were excellent. I hope you can pass this message on to her and the rest of the staff or let me know how else I can do this.

Daren Bavister 08/08/2012

A warm wlecome on the way in, lots of assistants available, the yound man who served us was helpful, engaged by son (5), warm and friendly. Couldnt do enough for us, so much so I told the manager.

Margaret Morgan 14/08/2012

I took my 4 year old granddaughter to buy 'Hallo kitty' Vans. The young man (Carl according to the receipt) was brilliant measuring and checking her feet even double checking with his manager. I was very impressed. Even though the shop was very busy you did not get the feeling you were being rushed or a nuisance. Well done! Margaret Morgan

jan field 14/08/2012

Never bought shoes from here before. Very very pleased with comfort and service from 014Sarah. She was very pleasant and helpful. Will def return

Patrick Humphries 21/08/2012

Jo was the best help i have ever got in schuh as she was funny kind and just brilliant! she shouldbe rewarded and premoted as she was brilliant! We aren't even her friends filling it out for her... just veryimpressed!

victoria 19/07/2014

was helped today in the Southampton store by Keisha, very friendly and helpful which ended in a positive purchase and experience, thankyou!

Ed aitken 26/07/2014

We were served by Josh and he delivered excellent customer service and couldn't have been more helpful - very impressed!

Daisy 26/07/2014

Staff members were extremely polite and helpful, I would definitely shop in this store again!

Kelly Rowe 24/07/2014

I couldn't compliment the staff that work here any higher. I felt that there wasn't anything else they could do for me. They were all very polite and so willing to help. Even when I was being served and waiting, I had people making sure I was ok and being seen to. Was a wonderful experience

Maisy hall 27/07/2014

Amazing service and plesant and friendly staff that managed to sort my shoes out quickly and I am very happy thankyou :)

Beatrice Tan 28/07/2014

The experience I had in my most recent visit to the Schuh store in Southampton was easy and not stressful. I was served by Keisha and she was able to give sound and friendly advice on the purchase of a pair of TOMS and the size that I should get. The rest of the staff were also friendly and chirpy. The service in store was quick with the returns policy generous.

Mackenzie Pearce 14/06/2013

Friendly service and advice. Staff were amiable and chatty, will be back! :)

G Corrigan 13/06/2013

Popped into the West Quay store today. Very impressed with the selection of footwear and the staff. Unusual in a footwear store to find staff that efficient, friendly and helpful (Jack especially). In the end I bought two pairs of trainers.

M King 12/06/2013

Friendly helpful and very non pushy with the service, I would go shop there again.

tania 12/06/2013

Juliette Steele 17/06/2013

I have great difficulty finding size 3 shoes. I recently purchased a pair of Sketchers 'Go Walk' from my local branch of Schuh in Bournemouth. The service was so good and the shoes so comfortable, I decided to purchase a similar pair. Unfortunately, the Sketchers were out of stock anywhere. On Thursday 13th June, whilst scanning your website ( so easy to use) I managed to locate not one, but 2 pairs of Sketchers sandals currently in stock at Southampton. I reserved both pairs, receiving a text after 5 minutes telling me that they were now waiting for me in Southampton. I happily bought one pair. Then my husband spotted another part of Sketchers I had been admiring, I asked if my any chance they were available in my size. They were and I bought them too. The standard of service by Assistant 'Ben' was outstanding, really friendly, nothing was too much trouble and he was pleased to serve me.This is so refreshing in a climate where sales staff can't be bothered.It is a real pleasure to shop at Schuh. Please keep the size 3's coming, I will be back!

Carlene Clarke 16/08/2012

I was incredibly impressed, as I always am with the customer service in the West Quay store. It is always a pleasurable shopping experience. The staff are friendly, helpful, polite and professional.

Mrs Ann Reeves 01/09/2012

Very helpful assistants in a very busy store. Dominic was very good and took a lot of care in finding my holiday shoes. Will shop there again.

Karen Deakin 20/08/2012

Quick efficient service - extremely pleasant and helpful sales assistant - supplied a shoe horn to assist me as I have just had hip replacement and needed help getting shoes on - caitlin was a credit to company. A pleasurable experience.

Ally 13/09/2012

All the staff were very friendly, polite and helpful and not pushy at all. I really enjoyed shopping in Schuh today and generally I don't like shopping. In particular the assistant who served me was a real shining example of good customer service.

Richard Hill 14/09/2012

Excellent Customer service, had come in earlier in the day and looked for a pair of shoes. I asked a customer adviser if they had any of the shoes i like the shoes i had picked up without laces. i was informed that there wasn't but showed me a alternative. i decided not to go for them in the end. however i returned latter that day with the intention of buying the shoes with the laces as i could not find any others i like. As i walked in the Customer Adviser who had helped me earlier recognized me. i asked to try one the shoes i had looked at earlier which he remembered which ones it was and handed me over to a very polite young lady. once at the till i was greeted and the till assistant made conversation with me. then when leaving the store i was thanked at the door and received a good bye. I wish more store had great customer service like yours, Schuh will be the place i come to first in there future solely because of you high level of customer service, please pass on my thanks to your Southampton west quay team who are always friendly and polite, keep up the good work.

jack pimbblet 23/09/2012

it was my first time in the store and as soon as i got in a woman came rushing up to me and offerd me assitnce within seconds she was in the store room collecting shoes that she thourght i would like. She fitted them and within 10 minutes i had 2 new pairs of shoes. thanks schuh southampton for all your help and i have recomend the store to all my friends. :)

Naomi Oliver 01/10/2012

I visited your shop in West Quay, Southampton on Saturday 29th September purchasing two pairs of shoes for my nieces. I don't think I have every been such a busy shop but your staff were so friendly and efficient. I was incredibly impressed by their professionalism in what could only be described as testing circumstances. You have a great team there.

Stuart Buckham 03/10/2012

The service I received was excellent and although the shoes I wanted were out of stock I was able to order them in store to be delivered to me free of charge and they arrived within two days. Unfortunately they didn't fit but I was able to take them back to the store for a refund. Excellent service!

Elaine Payne 03/10/2012

I left my 13 year old grand-daughter to visit your store on Tuesday 2nd October at about 4.20pm. She tried on a pair of Vans (bright orange I think). When I asked how she got on she told me that the lady/girl assistant was very kind and asked her what year she was in at school and was generally patient and very communicative. I was impressed as she made an impression on my grand-daughter. It is so important to impress the young who can learn so much from an experience such as this. We will definitely visit the West quay store again and although Amelia didn't buy the Vans (they made her size 7 feet look even bigger she said!) when Amelia wants to try some new shoes I will bring her to Schuh first! Please will you try and identify the girl concerned and pass on my thanks. It is not often one meets with such efficiency and niceness. Elaine Payne Totton Southampton

Jo 21/10/2012

Firstly it was great to see so many assistants to hand, all keen to help. I was served by Robbie who was excellent - really helpful, funny & fantastic customer service- nothing was too much trouble! Thank you!! Jo

Tracy layzell 30/10/2012

Reserved on-line then went to Southampton. Served by Sam who was brilliant, friendly and enthusiastic. All in all a great experience.

Rebecca Silva 21/10/2012

My husband and I popped into Schuh in West Quay Shopping Centre in Southampton on Saturday. We both ended up buying shoes, a pair of Vans for me and a pair of Nike Blazers for my husband. We were both really surprised at how enjoyable the experience was as usually buying shoes can be a hellish affair with no one to ask for help or having to deal with stroppy/unhelpful staff. The staff in Schuh on the other hand were very friendly and approachable, at least two or three sales attendants asked us if we needed any help. In the end we were served by a girl called Sarah who was extremely helpful (not in a false or artificial way). Thank you Schuh and staff for a pleasant shopping experience. Incidentally, I have never been moved to take the time to write a review on a shopping experience!

Carolyne Burbridge 02/11/2012

Bought Fly boots today. From the time i walked in the shop to then putting them by to going back and purchasing 2 hours later - the staff could not have been more brilliant and attentive. It was made more amazing by the fact that the shop was heaving with customers - special thanks to Alice - quite the most brilliant shoe shop assistant i have ever encountered. This was my first visit to this store and it puts my usual shoe shopping experiences to shame! I will be back and bringing my family with me. thank you Carolyne

tina kennedy 04/11/2012

Great service I Had a problem with a pair of DMs went into the shop for advice and was told if I had the receipt they would see what they could do for me I returned a few days later and spoke to the manager who changed them for me they were seven months old and I didnt realise that they had a years guarantee great service thank you

Marcy Thompson 14/11/2012

Hi There, Just like to Thank-you for fantastic service, ordered shoe insoles in Southampton store yesterday, they arrived this morning GREAT !!!! and must say that I cannot fault your staff, ALWAYS SMILING and very helpful !!! what a treat !! Keep up the good work everyone Thanks again Marcy x

Steve Clarke 06/11/2012

Excellent service from Millie and Rose, both helpful, cheerful and a credit to your company.

Adam 01/11/2012

Absolutely fabulous staff, a real asset to the company. I was welcomed by both Jake and Rosie within a matter of seconds of entering the store. Jake gave me fabulous service and exceptional knowledge of the product I was interested in. As I was unsure he explained about the ease of returning the shoes if I was unhappy with the fit. But he managed to twist my arm to purchase, and thank god he did. I love the shoes! :) I was then handed over to Rosie who was absolutely fantastic at the till and even asked if I had my student ID for discount. That was brilliant because I hand totally forgotten about it! She was very polite and couldn't recommend the shoes more! Rosie gave me some further essential guidance on how to keep the suede protected. Wow.. what service! Just a exceptional shopping experience, fantastic staff with a brilliant attitude and a vast array of knowledge. Thank you Rosie and Jake for kicking my day off with a smile! I would be grateful if this could be passed on to them.

Ian Taylor 06/11/2012

Excellent! Friendly, attentive and efficient service!

Abbie Lavelle 07/11/2012

The staff were really helpful and everyone was polite, they all introduced themselves and I felt comfortable speaking with them and asking them questions.

Colleen Azor 14/01/2013

My first visit to the store on Sunday 13th January as I was in West Quay around 10 am and your store was the only one opened. I went in and was greeted warmly inside and not harrassed by staff but when I asked I was dealt with by Tom politely in a friendly way and extremely impressed by Tom's manner and knowledge about your products & service etc. I bought sale shoes and I will definitely return to buy some purple converse trainers that I love and despite being 60 love my shoes, boots and trainers still. Your staff are young and extremely good at their jobs and Lisa the cashier was also lovely. I work in a bank and customer service is so important and when I encounter this in an excellent manner I would highly recommend the shop to friends and colleagues and its not just for the youngsters. Thanks and I will return to enjoy shopping and the excellent service.

Paula Willis 23/11/2012

I don't think I have ever received such excellent service in a store in Southampton. It was my first visit to the store and I was impressed with the standard of service from the 'happy to help you' staff and also with the selection of shoes and boots. The assistant actually did want to help me find the boot I was searching for- a simple no frills practical flat boot. Sadly poor service is the norm in stores today so when I receive such great service I want to shout a great big Thank you! If there are awards to be given to store staff then I would definitely recommend Southampton store. It was busy but that didn't have a negative effect on the service the staff gave- so pass on my thanks to them please and give them a jolly big well done!

Lois Symington 22/11/2012

When purchasing some converse recently, I was served by Josh W, and just wanted to thank him for his excellent service. He was very polite and friendly and gave me good advice. He gave service with a smile and very much brightened up my visit to the store. For this reason i would also recommend this store and come here again. So thank you very much Josh :)

Janice Watkins 24/11/2012

Shop is clearly set out, easy to get around and a good selection. Staff were very helpful and I am very happy with my purchase.

Helen Campbell 24/11/2012

The staff member that served me was very helpful, the items that i purchased were for a present and she printed off gift receipts without me asking.

Rich Millyard 27/11/2012

Fast, efficient and friendly. Will certainly shop there again.

Laura Langdon 03/12/2012

I would really like to say a mahooosive THANK YOU to 'Tyler' who served me. She was very happy and didnt have a problem with me keep changing my mind on shoes. She was very easy to speak to and is a lovely young girl. She was telling me it was her first day at work and how much she was enjoying herself. But i like i said to Tyler it didnt feel like i was being served by someone who has just started working there she was absolutly brilliant :)

Jamima Carter 08/12/2012

I checked stock and reserved online and then collected in store the following day. I was very impressed that the shoes were ready for me and labelled with my name. The lady in store was very helpful and friendly and the gentleman that served me on the till was also friendly and efficient. Overall, I was very staisfied with my experience and I love my shoes!

Gill Knighton 02/06/2013

Very good server, shame the shop was so busy with not many staff.

Adele Waddington 03/01/2013

The store was great, the assisants were very helpful and polite - they are also patient and friendly towards customers.

Kate Curtis 21/07/2013

Zack who took our payment was an asset to your store. Nice guy, friendly and helpful.

Debbie Foxon 24/07/2013

Very polite and helpful staff. Quickly asked if we needed help. Displays are great , we are happy shoppers

Mike Farrar 23/07/2013

All staff we spoke to were very helpful and patient. A great pleasure to shop there. Many thanks.

Ann Saunders 08/08/2013

Staff were very polite,efficient and quick,even though the store was extremely busy.Very impressed with the customer service.

tom reynolds 19/01/2013

Always feel like your welcome and quick and great customer service

Sean Taylor 19/01/2013

To whom it may concern, On the rare occasion that I shop "on the high street" I am uniformly disappointed with the level of customer service I experience. I are very pleased to say that today, in your shop at West Quay, I encountered an exception to the above rule. The cashier, Kerri, and in particular the floor assistant, Gemma, provided exemplary levels of customer service. Attentive, professional and conscientious to a fault. For any future shoe purchases, Schuh will be the shop I visit first. As such, both are a credit to your organisation.

Andrew Whitaker 16/06/2013

Very friendly staff throughout - excellent service!

Sheila Clark 25/06/2013

What a super experience - the young lady was courteous, obliging and extremely helpfull. I couldn't ask for more. Well done, I will be back !!

Yolanda  23/12/2013

Excellent service so quick and the customer service was great

Marc Yeates 24/12/2013

I was served in West Quay Southampton by a young girl named Tia. I can honestly say that Tia was the most helpful person I have ever been served by. She was very pleasant, engaging in conversation with my wife, children and I and also very helpful/knowledgable about the trainers we were purchasing for my son. In addition, Tia was called in on Xmas eve to cover for staff who had not turned up for work. With no extra pay I was extremely impressed with Tia's attitude and think she should be rewarded in some way for being such a delightful individual. She really is a credit to herself and your store and for that reason I will definitely be returning as a very earl tiered customer. Kind regards Marc

Manmohani Harish  28/12/2013

Excellent service from Tom. Very efficient and discreet as I had my daughter with me for whom the Converse were for. Very professional despite it being very busy both Tom and Dom (cashier). Great service, thank you.

Sam Colbourne 28/12/2013

I just wanted to say how completely impressed my father and I were with the service we received today in the Southampton WestQuay. The staff were amazing - really knowledgeable, polite and went above and beyond to ensure that I was satisfied with the shoes I had chosen. It is sad that excellent customer service stands out these days but I really did feel that the employees from Southampton Schuh should be recognised for their hard work. Thank you and keep up the good work!

Helen 29/12/2013

Great service from Sammy, was very helpful without being pushy :)

Loren Isaac 01/01/2014

What an incredible experience of service and quality products. From the moment my mother and I walked into the store, we were made to feel welcome and important. No question or request was a problem, even after trying on so many styles and sizes. Jack was amazing, and showed not only great knowledge of footwear, but really listened to my mother's needs (elderly and bad knees and hips). We left the shop completely satisfied, my mother walking out in her newly acquired boots (which she wears nearly everyday) and myself having ordered and paid for a pair of boots delivered as promised the next morning (which I too wear almost everyday). I do not often get the time to give feedback and though this is weeks overdue, I was determined to make the time, if for nothing else but to say thank you for an incredible shopping experience. Wishing you all the best for 2014.

Tracey Greengo 09/01/2014

Summer was very helpful and extremely patient as I could not decide between a new pair of Uggs or a new pair of Timberlands. In the end I went with the Timberlands as they will be more practical, especially with all the rain we have been getting! Thanks Summer for your patience.

Laura  06/10/2013

Really good customer service even though the store was very very busy (visited on a Saturday - West Quay). Staff were always there to help and kept coming back to check if I needed anything. None of the staff looked stressed/annoyed by the huge amount of people in the store and were consistently cheerful and friendly.

sheila purcell 05/10/2013

Excellent service. Staff are helpful, efficient and quick. They arranged an order and delivery which arrived the next day.

James 14/09/2013

I have always enjoyed shopping at Schuh, not only for the good layout and brands, but for the excellent customer service which I always receive in store. We were first served by Scott who did an excellent job of looking after us whilst my wife bought a pair of uggs and was very helpful with his advice. Then Dom took over and was amazing when asked to locate two different pairs of shoes, one for my wife and one for myself, which I was able to try on. He explained the returns policy and was very amiable and easy to talk to about our day and our shoes. Then when it came to the checkout it turned out that Dom was serving us again and was very thorough in double checking our shoes and served us very efficiently at the till. All in all the atmosphere in the shop was excellent and my wife and I shall definitely be repeat customers.

Wan-Jung Hsieh 31/08/2013

Beth Pescud 07/09/2013

Wonderful service from Katie, smiling and helpful. Quill (?) on the tills was also fantastic checking the sizes and going to search for another pair when they did not quite match. Nothing was too much hassle for either of them. All of the staff in the shop were extremely friendly and were coping incredibly well with serving multiple customers at a time and keeping on top of the peak shopping time.

Poppy 07/08/2013

I brought these glittery shoes and to sart with the man who served me we t back and forth multiple times getting me various sizes and colours which was so helpful! And as they came in two colours, i couldn't decide between the silver or multicoloured. This lady that wasn't even serving me was SO helpful, she gave me her opinion and the colour choice and proceeded to get multiple staff members decisions for me so I could go with the 'majority vote' she was so helpful and it was excellent service! Was very happy with the assistance I was given and it helped me make my decision!

Bethany dovey 13/08/2013

Was very happy with the service I was given today! Come into the store at around half twelve, I was looking for a pair of pale yellow converses and I couldn't find them anywhere, looked in all shoe shops. I saw one of the staff members and I believe her name was liz. Told her what I was looking for and straight away she went and locked on the system for me and ordered them for me for next day delivery which I thought was fab!!!! It was the only shoe shop in Southampton which actually helped me try to get the trainers I wanted! very happy thanks Liz!

Helen 17/08/2013

Excellent service - lady couldn't do enough for us :-) Fast, safe delivery

Amanda Bailey 21/03/2013

Very friendly, was approached after a few minutes in the store. The assistant, Jack, was extremely helpful. He was able to answer all my questions about the boots I liked. I was asked to take a seat while he went and got all the boots I wanted to try on. Very happy customer.

mrs w yates 10/07/2013

After purchasing a pair of toms for my daughter about two weeks ago which you didn't have in stock the young man who served me gave such excellent service and ordered them online in branch I was so impressed I ordered for myself some hush puppies online from home however when they arrived I found they looked like two totally different coloured shoes which I was very disoppointed so I took them back to your Southampton branch and again .very impressed with your staff. I would not hesitate to recommend your shop to my friends and family it makes such a refreshing change to be treated with respect and not a nuisance congratulations to and your exceptional customer service.

Mrs Geraldine Munford 13/07/2013

Fantastic! didn't have my size in shop but ordered and delivered next day to my house at 8am on a Saturday!!!

Tina Hilton 16/07/2013

Jasmine, Nick & Kate were extremely helpful. Jasmine served my daughter, she was interested and chatty, very helpful and after a long day shopping, (which I hate!!) made it a joy, it was my daughters 18th so the Vans were great at half the price!!... Jasmine was helpful and didn't mind making another trip to the stock room "just to check" if the smaller size would be a better fit. I found your Southampton store to be just as pleasant as the Brighton store which I have used a few times!! Nick on the till was helpful & chatty, we were goin to buy some coloured laces but Nick informed us they would be too long for the vans in particular. Any other shop would happily have let us buy them!!... Kate was clearly the supervisor/ management whom was working with her team on the shop floor with an upbeat and friendly manner. A great team, a store which made my shopping experience with an excited 18 year old an absolute pleasure. Thankyou Schuh.... A very satisfied customer!!.. We shall return!!

Mrs Audrey Newman 04/11/2013

Although I am a pensioner my experience of shopping at Schuh has always been positive. I have used both the Southampton & Bournemouth Stores and have always been very impressed by the staff and the quality of my purchases. Well done Schuh. Audrey Newman

Emily Pulfer  02/11/2013

I don't normally leave feedback when I go into a shop. But I was so impressed today with the customer service in store. It was a crazy busy Saturday, yet all the staff were so attentive friendly and chatty. Went in a couple of times to decide on the right boots, and I had the same great service both times. Thank you for a good shopping experience!

Debbie Torode 05/11/2013

Myself and my 2 daughters were attended by Josh and Owen who were both very efficient and couldn't have been more helpful if they had tried. They are both a credit to the store. A very happy experience by all 3 of us - Thank you Josh and Owen.

Amelia Butler 21/10/2013

I was in Schuh the other day looking for some new Converse and a man came up to me, his name was Adrian, and he was extremely helpful. He told me his name and when I asked him for a shoe in my size, he went straight off to get it. He also made conversation so there was no awkward tension, he even served me at the till himself! Last time, I had one girl come up to me to sereve me who went off to get my shoe. She came out of the storeroom and just went in the completely opposite direction to me and another girl came out and gave me my shoes. She gave them to me and just walked off to have a chat with another member of staff! When Adrian got me the shoe, he stayed with me to help me make a decision but she did not. I waited for her to come back but she just looked at me and ignored me. Then we gave the shoes to another worker so I didn't purchase anything that day. I was so happy with my recent purchase from Adrian and just wanted to inform you of my experience.

Sasha Oakley 28/05/2013

The customer service I receive every time I visit Schuh is outstanding and the staff couldn't do enough for us. I love this shop and would definitely recommend to others. I bought a pair of toddler converse today which were not in stock but Nic was happy to help and ordered us a pair through your system with free delivery. Thank you!

danny garnham 07/04/2013

Do not like being helped by sone one then that person not putting it through the till. Service from lilly was very good. Service at the till was very good also from gemma.

andrea regan 05/04/2013

Service was excellent

Luke Baker 07/04/2013

Very efficient customer service, went in with my son and were served by 'Dom' for help with finding two very different styles of shoes at the same time, definitely a switched on member of staff! Prices are a little higher than I would've liked to have paid but in general I'm impressed

Chris Jackson 10/04/2013

Excellent service. The manager is clearly in top of the branch and he led by example being very helpful and delegating staff well. As good an experience as I could ask for.

Sarah 20/08/2013

I recently brought 2 pairs of shoes for my son. This is normally a horrid experience but had to write to tell you that Steph in your Southampton store made it a pleasant experience. Nothing was too much trouble for her. She was great and a fine example of your staff. I also found Eliot very good and supported her and his staff well. A job well done. Please pass on my thoughts to Steph

dominic powles 21/08/2013

Prompt friendly efficient service. Offered to order in shoes for me. Explained returns policy. Good shopping experience. I bought shoes from your company in the Bristol store (Cabot place shopping center) on Saturday 17th August. The same excellent experience. Well done!

Hazel Young 22/08/2013

A young chap called Jack served us with our Adidas rucksack, and was very pleasant, chatty and helpful. I always find the staff in this store friendly, and they do the company justice. It was a pleasure to be served by a young person (I am 46) who made the effort to engage in conversation whilst not detracting from the task in hand. Excellent service!

Alex Flarty 22/08/2013

Fantastically efficient. Thank you.

debbie cooper 14/04/2013

i found the staff very friendly and polite.and they gave exellent custumer service.

Tom Frank 15/04/2013

Friendly and helpful staff Quick and efficient purchase

L Kruger 12/04/2013

really helpful and courteous assistant

Ellie Hurd 15/04/2013

Took a little while for a member of staff to offer us help, but when they did the person who helped us was very friendly and did everything we asked, quickly and efficiently. Made to feel like nothing was too much trouble. Thank you

michael caws 30/04/2013

very helpful staff and we tried on lots of shoes and there were very happy to get us as many pairs as we wanted. thank you very much especially to gemma (021) who was so very helpful.

Steve Bennett 04/05/2013

Great experience good advice and a special mention to the assistant called Rose she was fab and great customer service skills and was always smiling a model employee from your point if view.

steve wright 02/05/2013

Today i was served by Rosie, she let me know what to do if i needed assistance without being overbearing like so many shop asssitants. She reccomended alternative brands if i didn't like the one i was trying and agreed with my observations. All through this she was never pushy or tried to force the sale. People are all to quick to critisize bad service but, Great customer service is hardly ever praised. Full marks to Southampton Store!

Julie Barnell 30/03/2013

Our sales assistant, Chernelle, was helpful, patient and extremely extremely knowledgeable about the products we were buying (womens' trainers), probably because she just loves shoes and has many pairs ! Please pass on our thanks to her. It was a busy Saturday morning in Southampton's West Quay and she managed to do her job impeccably.

Rosemarie Cornwall-West 06/04/2013

I have bought all of my shoes and boots in this store since it first opened and the staff are always friendly and helpful.I have never had to wait for long to get served as they are so efficient and happy to order stock if the right size is unavailable.I will continue to always shop there.

Lauren Morgan 29/08/2013

Very friendly and quick service

Amy Mattingly 07/12/2012

Went into the Southampton store for a bit of late night Christmas shopping. The staff in there were the nicest and most enthusiastic I'd come across during my entire shopping trip. The lady that I spoke to was helpful, friendly and genuine, and the lad (Jack) was polite and quick to assist me. Made a pleasant change from other shops!

Dan Locke 06/12/2012

Went into schuh was greated with a smile and hello which was nice then I pondered around the converse section and my mind began to wonder what shoes to purchase. I picked a pair and was instantly approached by an assistant who got me my correct size. He then told me a lot about shoes and proceeded to tell me that he has the same ones himself. He was incredibly helpful and I would definitely go back for my next pair! He has the same name as me and we shared a giggle and a great moment was had. I now fully understand that shoes are an extension of my body.

Beccy Edsforth 10/12/2012

I just wanted to say I had a very good experience in your West Quay store in Southampton today. Your staff were extremely friendly and helpful and it was a pleasure to shop there!

Kevin JEnkins 13/12/2012

I ordered two pairs of converse trainers for my daughters for Christmas from your store and had them reserved. On entering the store a young lad asked if he could help. I showed him my reservation txt - he immediately and politely got my items. Then Millie took my payment and explained the return policy. Frankly could not have been treated better - well done!

Mandy Lumsden 19/12/2012

Would like to thank you on the brilliant customer service, I have never had such good service before from all your members of staff, after returning a pair of boots the exchange was a flawless trasition. What a friendly team you have in the shop, couldnt do enough to help, please pass this on to the team as I thought they were brilliant, cheers

Nicola 22/09/2013

As soon as I entered the shop and looked ready to be assisted the girl came straight over to me and went and got my shoe size. And she was very polite. When I went to the pay for the item the cashier adrian was very polite and gave me excellent customer service. I wish all shops could have staff as cheerful, polite and helpful as him. All in all had a great buying experience in the southampton schuh. :)

sarah 03/10/2013

Was busy and a bit of a wait at the till but we bought my daughter some converse and the staff were very helpful

b 04/07/2013

Fab service as ever.

Jude Park 04/07/2013

Took my daughter into the Southampton store yesterday to buy Converse trainers. We were served by Dave who was an absolute STAR!! The branding on the display pair was slightly different to the stock she tried on and Dan went and found out why (new season stock update) and then, unprompted, went through the stock available to find a pristine pair with the old branding my daughter preferred. He was so helpful and friendly and we left with exactly what we wanted!! Thanks Dave :-)

Bex 05/07/2013

As a rule genuenly don't rate shopping in Schuh BUT today my faith was restored thanks to Nic (008) He was quick to acknowledge me, got my shoes fast and was honest about what I wanted to buy getting the right balance between a sale and what was right for the customer. It was nice that he was able to put it through the till and close the sale too rather than passing it on. (Although I assume this is too save time at busy periods) I was actually only looking but as he was so efficient I ended up buying some vans! Thanks

Liz Leeming 25/02/2013

I went in to your Southampton, West Quay branch yesterday (Sunday) enquiring about a pair of ankle boots. The only pair in the store in my size were faulty. The person who served me, Tom, was extremely attentive and courteous and offered to order the boots and have them delivered to me, free of charge, at work. I was absolutely amazed when the boots were delivered today (Monday). I have never experienced such good, and fast customer service. Throughout the period of only about 24 hours I was kept up to date on my order by email, and to have it delivered the day after a Sunday was brilliant. Many of my friends have already heard about the superb shopping experience I have received from your company. Thank you to everyone involved. It was excellent. Liz Leeming

Gerry Walden 09/03/2013

I was served twice this week by 'Claud' who was exemplary in her customer service and made shopping at a very busy store a pleasure. I understand she is a trainee manager and is certainly the right caliber for management.

Hollie Dwyer 11/03/2013

Cashier :133:Quillan Assistant: 065: Jack Came into the store recently to purchase some Ugg Boots, both members of staff were very effiencent, pleasant, polite and incredibly helpful! Nice to see there are people out there who enjoy their jobs. We will definately be back. Thank you:)

Katie Hearn 15/03/2013

To Whom it may concern, A quick email to say how pleased i was with the service i recieved from a guy called Sam in your Southampton branch (west Quay) last saturday. I purchased a pair of converse trainers to which he asked if it was my first pair i had purchased, and actually seems interested in my answer! All things considering, it was a busy saturday but the customer service was SPOT ON! So much so that i have taken time to let you know. Please pass this on to him! I will be going straight to him when i want another pair of Schuh's! Kind Regards Katie

anthony johnson 16/03/2013

i do not usually complete feedbacks but today i purchased a pair of shoes from your southampton branch and was served by amy i would just like to say how pleasant bubbly and polite she was she deserves a pat on the back well done an excellent member of your team a rarity these days.

Carol Foster 19/03/2013

Very helpful assisstant, Kate I asked advice, I got it immediately - she took me to the Converse trainers to show what she meant, and she brought me another brand to try as well. Knew her stuff

Josie Scott 21/04/2013

Excellent service from 001David. Attentive and very personable, clearly knew the products available and provided information on the range of options to meet my needs. Very good experience, will be back again.

Mrs Sally Dady 24/04/2013

My daughter tried on size 3 converse in store but did not have the all black with grey trim. Was told they could be delivered to home. First class service - ordered Saturday afternoon and delivered on Tuesday. Excellent!

jill jackson 22/12/2012

Very surprisingly great service from a chap called Jack.Nothing was too much trouble for him even though the poor chap must have been roasting inside his crocodile outfit! Bought some "uggs" easy purchase,good advice,friendly ,polite service.Whole thing was a pleasure ...just a few days before christmas,it was heaving! You seem to have exceptional staff.thanks..jilly

Paul Salt 11/05/2013

Nic the assistant was extremely helpful, honest and personable. Can't fault his service, a credit to the West Key team.

Sarah-Jane Tolley 12/05/2013

I didn't catch her name but the young girl who fitted goes for my two year old and checked the size of my 7 year old was brilliant. Very patient, engaged with the kids and very chatty! The boys loved her and she even blew up a second balloon for them. I only wish we could have bought a pair for my older son too.

tina kennedy 15/05/2013

Had to take back a pair of DMs as they split, and only 6 months old.great customer service understanding staff. No problem, when I got home with them, found out they were too small, they were for my daughter, even though they were the same size as I changed, and her feet havent grown.....I went back, and staff were great, and changed them, its nice to get sales assistants that understand, and your returns policy is why I shop with you, thank you.

alan beckett 08/11/2013

Brilliant Service - purchasing, returns and refund.

Sharon McGrath 10/11/2013

I have just made my first purchase from Schuh and what a delight it was. I visit Southampton branch and found all the staff really helpful and friendly and yet not pushy. After trying on several boots I decided on the ones I wanted but did not want the pair in the shop as one had been on display and looked slightly different to the others so I ordered another pair and was told that they would be in the next day. I was kept up to date via email with the progress of my order and they arrived in store the next day. When I visited the store to collect the staff were again extremely friendly and helpful and I am over the moon with my boots. Keep up the good work!

Ajay 07/11/2013

Dear Schuh I brought a pair of New Balance NB574 from West Quay, Southampton today (07/11/2013 evening). I was served by Stacey (Assistant 018). I would like to comment on her outstanding customer service. Stacey was very helpful, patient and professional. Ajay

Malky Chaloner 09/11/2013

Service by Connor was brilliant! Shop was really full but he was so efficient and nice that it was a pleasure buying. My only criticism was that the shop was really warm!

Judy Baker 15/11/2013

I am so pleased with my boots. The assistants on the store were extremely helpful. My size wasn't in stock, so they were ordered and arrived at my home the very next day. Astonishingly good service. Thankyou

lloyd hulme 26/01/2014

Came into Schuh to exchange a pair of shoes, everyone was more than happy to help. I was served by a very plausible member of staff, called Beth. And I thought it would be nice to let you know how great alp the staff are in the Southampton west Quay branch. Thank you x

Adam Thaxter 30/01/2014

As we approached a member of staff, we were greeted with a friendly employee, Elliott. He went out of his way to help us with the task at hand and as we were returning a pair of shoes he was very polite and got a member of management to assist in authorising the transaction. He then showed his knowledge of shoes and identified what pair would go with different clothing styles, e.g. with chinos or jeans. We left the store with a positive feeling knowing we would return solely on the level of excellence of his customer service.

Rachael waters 18/02/2014

Fab service for fitting shoes for my 5 year old, the assistant actually spoke to him which is a complete rarity when shopping with children! Unfortunately I don't know the assistants name but he was brill so thanks!

Mark Reese 13/11/2013

Very happy with my purchase.the shop assistant was very helpful with her knowledge and advise.all in all a plesent experience (apart from parting with my money!)

Emily Blackwell 18/11/2013

The staff were very friendly and gave me great advice on the shoes I wanted to purchase, would definitely shop there again!

Hazel Young 21/11/2013

As always I came out of the store with exactly what I needed. I was on this occasion served by Jack. I explained what I needed and he made a suitable recommendation. What I like about your store is that staff are friendly but I never receive the 'hard sell' which I personally hate! I have always found staff in this store friendly and helpful. Please keep it up!

Terri 27/11/2013

Lilly (110) was excellent. Patient, kind and extremelly helpful. She went out of her way to make sure I got the best product. Keep up the good-work Southampton (West Quay store)!!

Sarah Smith 10/04/2014

My daughter and i were served by Rebecca 031 today, my daughter has learning disabilitiesand Rebecca was extremely helpful .Thank you Rebecca two very happy customers.

Nichola Harfield  15/04/2014

Great service as always!

Julie Blake 18/04/2014

The manager was extremely polite and attentive and the shoes we ordered arrived the next day, with plenty of updates via text and email - excellent service all round!

Menna 19/06/2014

I was served by Tia who was just wonderful. Although the sandals I had my eye on were out of stock, she found a different colour to try on for size and let me know I could order the ones I wanted in store and have them delivered to my house. The entire transaction was so efficient and she still had time to have a chat with me, fantastic service- Tia should be commended for her excellent customer skills :)

Agata 19/06/2014

Would like to award a big Gold Star to one of your Southampton staff members Keisha. It has been a while since I had a pleasure to be assisted by such a helpful, polite and smiley individual. Makes the shopping experience that much nicer! Excellent customer service!!!

Ceri Connor 19/06/2014

Ordered Berkenstocks in store, came within 24 hrs next day, excellent, thank you.

claire lamont 20/06/2014

i reserved my shoes online for pick up in store it was easy and is the best way for me personally to order rather than have delivered to my house . The shop staff were very helpful .

Annie Dale 21/06/2014

First class service. Really friendly, fantastically helpful and super fast, despite having to locate stock in a new delivery.

lisa 22/06/2014

Went into your store yesterday and was really worried as it was packed. however the girl who served me was really quick and even put my sale through using a mobile card machine. was in and out in 5 minutes. Great service!

pauline 22/06/2014

Excellent service Shanley was very helpful and very patient You are lucky to have her on your staff if she is this good with everyone -which I am sure she is !

Brigitte Collins 22/06/2014

I was served by a very polite helpful and corteous member of staff who was naturally caring.

Frances Webb 21/06/2014

I am just writing to thank Rowan so much for his excellent customer service today. I have never visited Schuh before and only went as it was a listed stockist on the web of Dr Martin's boots (which I've bought for years). I popped in today unexpectedly without socks and Rowan found me exactly what I wanted and communicated everything perfectly - I haven't felt so well looked after since visiting the US! It can be quite intimidating visiting a new shop on a busy Saturday as a middle-aged woman and I'd also like to thank the young lady who greeted me with a smile, although I don't know her name. Well done to you all!

Jane Dampier 22/06/2014

My daughter and I purchased a pair of Converses on Friday evening, I believe the Assistant's name was Joe. Joe was extremely helpful and couldn't have been any more pleasant. Thank you

Maeve Stanley 27/02/2014

I had a employee called Keisha and she was really lovely. She was very lovely and extremely towards me and my mum and gave us some really helpful information about the shoes we were buying. Very good experience and will be shopping there again.

Debbie Stockwell 11/03/2014

Cannot rate Stacey (sales assistant) highly enough. As a 63 year old lady and my first visit to the store Stacey was informative, attentive, nothing too much trouble. Stacey gathered all the information from me as to my requirements and advised accordingly and encouragingly. Very impressed with service given. As an older customer it was particularly appreciated that I was treated the same as all the other customers and not as an 'older' person.

Brandon Stevens 04/08/2014

Very quick service, friendly person. 'Josh Davis'

jamie murray 05/08/2014

Very pleased with the service we received they even checked the shoes fit my son properly.

Mark Read 05/08/2014

I'd like to take 2 minutes to leave some feedback on my visit to the Southampton store yesterday. I had visited to return a pair of sandals for my wife had bought that had fallen apart after a few wears and expected some resistance but (I believe it was) Briony and her team were fantastic- very helpful and friendly- immediately sorted my query. Thank you- it is refreshing to receive such fantastic service- and especially considering I started with a pair of broken shoes I walked away a very happy customers.

Jonathan Burridge 26/08/2014

As soon as I walked in I was greeted with a smile. An assistant called Rebecca was lovely and she offered to find the shoe I wanted in my size so that I could try it on. Unfortunately, the colour wasn't in stock but she offered to get a different colour for me so that I could still try on the shoe which was fantastic and she then ordered it for me whilst I was in the store. Great service!!

Paula Lawes 26/08/2014

Fantastic, great assistant helpful, polite, pleasant and very well presented. Please pass on my thanks :)

Linda Carter 27/08/2014

Millie 108 gave me excellent service. She was very helpful,knowledgeable and gave me her time. A real credit to your company . Linda Carter

Martin Pickett 06/07/2014

Keisha was our assistant at your West Quay branch and she was so helpful and friendly, she made our shoe shopping experience in your store such a delight and and an enjoyable experience that we will definitely be coming back in the future and I would also like to say that the rest of your staff get a big thumbs up from myself and my family, what a great team you have.

Nicola Moreland 06/07/2014

Great service. Polite young man, served straight away. Didn't even have to move as he bought the card reader to me and then emailed receipt. I love good customer service, thankyou!

Jason Smith 08/07/2014

Very helpful, happy, and approachable staff. Excellent service from them. Many thanks.

Kayley 13/07/2014

Lily the sales assistant was very good! Could not have been more helpful. What was nice that she gave her own opinion on what she thought on the two products

Julie Worthington 14/07/2014

Excellent service particularly by Eliot who asked me what I needed and attended to my request immediately. Very friendly service also by Joe Cashier. Especially impressed by both as the store was extremely busy on the day I went in. Also, my daughter went back into store after I had given her my purchase as a present because one of the laces was shorter than the other and the assistants (sorry don't know who) replaced it for her. Thank you, your excellent service at Schuh means I will always come back. You make an otherwise frazzled shopper very happy.

Mr Orman 12/07/2014

Your young lady Emily was very polite, professional and knowledgeable. A credit to your company Regards A.Orman

Chris 13/06/2014

The lad that served me was very chatty and helpful very easy purchase

Jo Brocklebank 17/06/2014

Great service. Very friendly, patient and helpful to my daughter who couldn't make up her mind. Thank you!

Mr Colin Hobbs 18/06/2014

I have passed the shop in West Quay on a few occasions and browsed the contents, and I was struck by the ease of viewing due to the lay out of the displays. Today I purchased a pair of Puma Suede Classic and was assisted by Shanley. I feel that I am not a difficult customer,but due to a recent operation I was having a struggle trying on the shoes and I can only say that Shanley was most helpful and understanding and very patient. She had a wonderfully uplifting smile and is a credit to the Company. If you have a recommendation for staff member of the month, then Shanley would have my vote. Thank you.


Assistant was very very helpful. Nothing too much trouble. I wanted two pairs of flip flops, but only one in stock.2nd pair was delivered to my door by 9.30 next morning. It was the first time I had shopped at this store, but it won't be my last.

sharman wicks 26/04/2014

we were served by Ellie. Her customer service was absolutely superb. She was friendly, helpful, reallyg good communications skills and would definitely make me return to Schuh again - a credit to your company.

Nigel James 30/04/2014

The assistant Tom was extremely helpful

Jenny Lawrie 01/05/2014

Schuh staff are always friendly, approachable and sensitive. It is always a pleasant shopping experience.

Claire 01/05/2014

Hi, I came into your Southampton store today and staff were very happy and helpful especially josh. I was not particularly looking for shoes just popped in to browse and actually hate shoe shopping but left with 3 pairs of new shoes! I brought a pair for work, trainers and some heels for a wedding I'm attending. Wanted to pass on my feedback as josh was was very helpful, patient and chatty and put me in a good mood on a start of an afternoon shopping, supposed to be shopping for others birthdays and weddings coming up but a little treat for me and my feet will now be more comfortable for next shopping trip. Thanks josh/Joshua :)

Jan West 28/04/2014

Joshua was extremely friendly and was very willing to help my daughter and I chose and fit some shoes. Nothing was too much trouble for him and he was very polite. I would chose to come back to the store again in the future. Thank you very much.

Diana Semiao  04/05/2014

Loads of variety in store. Lots of staff approaching to help. I was attended by Tia, who was great, very kind and available.

lucy sykes 18/01/2014

I had a really plesant experience in the southampton store. I was greeted kindly when I entered the shop and when I was browsing I was asked if i needed help promptly. All of the staff were really nice and i am in love with my shoes! thanks :)

Claire Ealing 04/01/2014

I recently visited the shop to buy some trainers. They didn't have my size but I was recommended some other colours. I didn't fancy them so I didn't buy them, but the girl who helped me was very lovely. Her name was Tia and she is an asset to your store. Very friendly and helpful and a lot more charming than people in other stores like Office. All in all nice trip and I will be returning when they have my trainers back in stock. -Claire

Kim 18/01/2014

Robin who served me was a very pleasant and helpful young lady. Very impressed

Abbi Rose 22/01/2014

Servive was excellent, particularly from the sales assistant Elliot. I went in pretty unsure about which running trainers would best suit me but he was very informative and helped me decide between several pairs which he recommended. I am very pleased with my purchase and I hope this acknowledgement of his excellent customer service gets back to him!

Gail Blaylock-Squibbs 01/07/2014

Stacey who served us was extremely helpful and had the patience of a Saint ! Could not of asked for a better sales

Ryan 07/07/2014

Ryan 07/07/2014

When going into the store with my girlfriend to purchase her a pair of toms, Jake was very helpful and advised us that unfortunately they did not have the required size in the style that was wanted however he bought through a different style tom in the correct size to help her work out the correct size for future. We also looked at a pair of sketchers which Jake recommended after a personal experience with this brand. He was a very helpful and cheerful person and would definitely go back to this store again. All round an excellence experience. Thanks Jake

monika 07/07/2014

I like this shop. For me it is the best one i can compare sale assistant and resolt if you have any problem . I recommend in 1000% :)

Nicola Solieri 08/07/2014

Great offers and as per usual very good service!

Karen Davey 16/04/2014

Yesterday evening I purchased a pair of Skechers On The Go Unite from West Quay store. I did not have to wander around the store looking for someone to help, in stead I was approached by a young smiley girl with short blonde hair, who I think was called Rosie. She found out if the shoe was in stock and in what colours. The shoe was then brought to me by Josh who smiled throughout, was extremely helpful (going to the trouble to change the laces to a different colour) and patient whilst I made up my mind. Would just like to say both of them were an absolute credit to Schuh and promoted a very professional and positive image. What a shame that more companies don't employ people like Josh and Rosie that look like they are enjoying their job and are happy to be there. Please pass on my thanks and best wishes to both of them and wish them both all the best for the future. Best Regards Karen Davey

Mrs J Tucker 17/04/2014

Superb customer service from Ellie (assistant 128). She was attentive, helpful, friendly although she was run off her feet! Smart appearance. Thank you.

Angie Watson 18/04/2014

Excellent service and very friendly staff ..... a refreshing and pleasant change from so many other stores

Beki Bloomfield 18/04/2014

Member of staff very friendly

Jane Luton 20/04/2014

I was greeted warmly at the door warmly by the girl who later went on to serve me, named Tia. She was very helpful and not pushy at all and was likely the best service which I have received in a long time, in the whole of West Quay. I am always amazed when I go into your store, in a time where customer service isnt regarded very highly, your store manages to consistently be the exception to the rule. Always kind, polite and helpful, and very knowledgeable about the products which you sell I am always excited to buy a new pair of shoes as it means that I will be going to Schuh. Tia did not disappoint with the knowledge she gave me I went away happy knowing that I've bought a good pair of new shoes. I was then served by the chatty gentleman at the till, whose name I have forgotten, and bought my shoes and left. All in all a wonderful day out at Schuh in West Quay.

Anya Farmbrough 19/04/2014

Lilly and Elliott were both really helpful and pleasant. Thank you!

Paulal Lawes 21/04/2014

Very helpful member of staff, thank you

Martin Dean 25/04/2014

Just wanted to say that my wife and I were totally impressed by the service we received from Louise in the Southampton store on Easter bank holiday Monday friendly, helpful and offered very good advice. Why aren't all stores, and the staff, like schuh..?(!)

Marc Conrad 26/04/2014

Excellent service. Thank you.

Jo Orchard 18/07/2014

Excellent, informative, efficient and friendly staff-great service for a great product purchased. Thanks

Peter 20/03/2014

Lovely store, lovely people, positive experience. Shopping was very easy, didn't have to wait long for the shoes to come. Definitely will return !!!

Louise Hermile 20/03/2014

Keisha was a fantastic asset to your Southampton store. Keisha was extremely helpful and attentive. She was really friendly and offered helpful advice. 5* to her. THANKS KEISHA YOU'RE A STAR.

Richard Evans 23/03/2014

Speedy service and polite, not pushy. Made this a stress free experience all round.

Virginia Howe 31/07/2014

The help and courtesy I received in the Southampton West Quay store today was exemplary. Store assistant Keisha was polite, friendly, patient and a really lovely person to have to help with selecting shoes. She is a credit to your company. Shoes are a success too. Thank you. V. Howe.

Charlie Revett 29/07/2014

Awesome! The guy that served me was very quick and knew what he was talking about. And the girl on the till was also very quick and personable.

Annie Harris 01/08/2014

Really helpful staff, and I loved the mobile card payment system - no standing in a queue to pay - perfect!

Sue Stokes 01/08/2014

This visit was extremely efficient, fast and entirely hassle free. BUT when I wet into enquire about the footwear on Tuesday I was not invited to order in store but encouraged to check on the www and order direct from there at home.

Tessa 03/08/2014

Served by a girl called Tia. Excellent service, great to see customer assistants going the extra mile. Very chatty and helpful, made the overall experience very helpful.

David harder 03/08/2014

Jasmine was extremely helpful!! Very smiley customer service!

Glynis leyland 08/08/2014

Thanks Southampton. Been in your store today and received excellent customer service. You were pleasant, helpful and very happy to bring a few pairs of sandals for me to try until I found the ones I wanted. Well done!

Emma 12/08/2014

Fabulous service from the young man who served us, I was very impressed!

Roxanne 14/08/2014

Fantastic staff with a genuine love for their job! Extremely impressed with being able to pay on the shop floor without having to pay

Lesley Price 21/08/2014

Excellent service. Our shoes were brought to us very quickly and Emily, who served us was very helpful and very friendly. She is a credit to the company.

Rosemary Beecroft 29/05/2014

Pleasant, friendly, relaxed shop assistants.

Louise Barrow 30/05/2014

The staff member - Josh I think, was really helpful and really friendly, even tying the shoe laces up for me. Every time we come into the store it's always a nice atmosphere and the staff members are very friendly.

Shanice 30/05/2014

I came in to your Southampton branch today to get a new pair of white converse and the members of staff were really helpful. Thank you for a wonderful service.

Mr Chris Day 02/06/2014

Very fast and enthusiastic service. I will not lose my receipt this way.

Emma 03/06/2014

Both the cashier and the assistant were both friendly and helpful Leah, the cashier was very outgoing and her service was brilliant :)

Tom Sheppard 15/12/2013

Excellent service will defiantly be going back!

Will French 06/06/2014

The employee (Emily) was very helpful and chatty with both my friend and I in the store, helping us to make the best choice for both our purchases. Overall it was a very good experience!

Jenny baker 08/06/2014

Excellent customer service throughout my visit and purchase.

Jamie & Sam Fish  08/06/2014

Visited yesterday with my family, we bought 3 pairs of shoes inc Star Wars Vans! Please do pass our thanks on to Aaron & Maddie! fantastic staff and come highly recommended... We would like to nominate them for an award ! The fish Family Bournemouth , Dorset

Rosalynd johnson 07/06/2014

Very good service for a change!

Mark Evans 08/06/2014

First class customer service and no wait to pay with remote debit card payment system.

Judy Rhodes  06/06/2014

Great service, well done Catherine!

Kot Piotr  10/06/2014

Very nice service and good advise also delivery was quicker then I through .

Babett 15/05/2014

Just wanted to give a mention to the lovely Emma in the Southampton West Quay store for helping me find the comfiest pairs of shoes. She was really helpful and patient with good knowledge on your stock. Would've been lost without her advice. Thank you.

Christiane Rose 20/05/2014

The staff were very helpful and attentive, nothing that I have experienced before in a shoe shop. Your shoe selection is great. Also, the portable pay machine is a very good idea, payment was swift and no hassle. Thanks.

Rheanna 19/05/2014

Sarah Cairns 19/05/2014

Just had to let you know about the really great service we received in your Southampton store on Saturday 17th May. Having been in John Lewis and been ignored I came in with my seven year old to buy some converse high tops. We were served by a fantastic young lady called Jo who was friendly, knowledgeable and a big hit with both my children. I have never left feedback for any shop before now but both my husband and I felt we had to let you know what a great experience we had in Schuh with outstanding customer service from Jo Thank you Cairns family

Christine winter 24/05/2014

Pleasant and efficient shopping experience and will recommend it to others

Rachel 23/05/2014

Fantastic service, lady was helpful, asked what reason I was buying shoes to help me make a choice of the 3 I tried and pointed out other similars that I might like. Brought everything to me, apologised for keeping me waiting when she went to get my size shoes, which wasn't long and informed me that one pair could be ordered as they were not in stock. All this and it was not long before closing time. Other shops I tried before were not attentive at all. The store is brightly lit and welcoming and open. Decided to buy 2 of the 3 pairs I tried aside from the fact that I liked the shoes, the service I was given made me happy to buy more. Will definitely buy from there next time and thank you to the lady that served me, for providing such excellent customer service, wish more shops would be so helpful. Also great idea with the e-receipts, saves paper and much easier for me not to have bits of paper to hang on to. One extremely happy customer!

Ambreen Mehmood 25/05/2014

Cashier and assistant number: 110 -- Was so helpful and really happy and gave really really good service. helped me properly and was really happy to help. Best service I've had in a long time and really want the store to acknowledge and tell the assistant who helped me because her customer service was excellent.

Katie 25/05/2014

Went into schuh with my 20month old baby to buy her some flip flops. Shopping is a nightmare at times especially with a baby! However Emily was fantastic she made sure the shoes fit my little girl properly and she was quick and efficient in her job. Thank you very much to Adrian who made my little girl very happy by going the extra mile and entertaining her with balloons and even stickers! If you ever start a crèche, Adrian would be great!

Claire 28/05/2014

Rosie was extremely helpful and polite! I wasn't sure on what colour shoes to get and she helped me decide. Made my visit very pleasent!!

Jane Richmond 20/08/2014

Dear Sir/Madam The service I received in this store was by far and away the most attentive and caring that I have ever been subject to. Although I ended up not buying the "Skechers shoes" (as they did not provide the support I was quite looking for ), I still feel that the young man "Dom"'s service was worthy of commendation. I was offered various other brands and styles, but as usual I was too picky ( ha ha ) and could not make my mind up. He was genuinely interested in my concerns and seemed disappointed that he could not help me further. Instead he recommended a 'website' that I can get some specialist shoes for the foot issues that I've been experiencing. I feel that his service was so valuable compared to the quick and uncaring sales people that you would find in most other stores. I will definitely be returning once my feet are healed for those "memory foam" shoes. Regards, J. Richmond

Darren Taylor 25/08/2014

There was a shop associate who unfortunatley I didn't get his name, but he was a black American, he couldn't have been more helpful, I have shopped at Schuh before but with good service like this it would definatley encourage me back Darren

Paul Cox 03/01/2014

I had to wait a little to be engaged by an assistant (reason why I'm only scoring 4 out of 5), but the assistant who served me (009: Jo) was super. Engaging, conversational, empathetic, encouraging and putting me at ease, really helped to sell me the shoes I brought. The shoes are great by-the-way.

Laura 09/01/2014

Great service , Quick and easy service staff all very friendly and helpful !!

Alan Carter 11/01/2014

Brilliant helpful staff although a different age group from us (we are in our seventies most of them early twenties) they tried their best to accommodate our requests without being patronizing. The most important aspect was that we purchased what we wanted in a very professional and extremely manner. Well done but please please turn down the music!!!

tracey cassidy 13/01/2014

Amy 16/01/2014

Service great

Alastair Bell 04/01/2014

Staff member (Emily) went beyond what I'd expect. Helped me find just the right shoes and was extremely pleasant.

Adrian Holdstock  05/01/2014

Looked after by Stacey, very helpful and pleasant. Would definitely shop there again. My wife and I are both very pleased with our new shoes. Thanks

Barbara Hughes 16/01/2014

The staff at the southampton store were really helpful. I would definitley shop again. Thank you

Malcolm Loades 19/01/2014

Never been into a schuh store before. Absolutely brilliant service - the shoes aren't bad either. Despite a sale being on, lots of people in the store, still someone to help immediately. Couldn't have been more helpful, both on the shop floor and at the till. Thanks.

Eddie smithson 26/06/2014

Honestly thought that talking to joe in store today was one of the best examples of customer service I've seen in years. He spoke clearly showcased the ranges available based on the information both myself and my partner gave him, he had a passion for what he was doing and was receptive to all the information we gave him regarding styles, and particularly when we explained that as we both work in retail the hardfloors are killer I went with air flights, my partner some flats as well as a cheeky pair of irregular choice Fair play Soton schuh!!

Jo 24/06/2014

Excellent customer service, very polite. Served by Joe.

Jordan Cook 28/06/2014

The service I received was excellent! They made sure it it was all perfect. However the shoes I received were toms which they have given me a men's 7 and a women's 7 this is a massive annoyance as I live on the Isle of Wight where there is no schuh store. This is a massive inconvenience.

alan Passfield 28/06/2014

The two sales staff Kerri (023) and Helen (006) were fantastic . Very helpful and polite and nothing was too much bother. Personally I think they were the best shop assistants I have ever come across . The shop was extremely busy but this didn't phase them at all.

Graeme Clements 29/06/2014

This was my first visit to a Schuh store. I've always assumed this was a young, trendy, fashion setting store which I am not! However I visited with my wife to buy her some shoes and found lots of really nice shoes that I would like. I was very impressed by the assistant. We were served almost immediately and she was very helpful and polite. The shop was very busy but the staff seemed very aware of "buying" customers as opposed to time wasters. I was particularly impressed by the card paying procedure. I haven't come across this system before but seems the way forward. We are given too many bits of paper during a shopping trip, most of which we lose so by storing our receipt on my laptop makes sense and gives you the opportunity to remind me where I want to buy my next pair of shoes from. I would have liked to have seen a small range of "business" shoes. The quality of your products would outweigh a lack of range. I also wondered if you have a store card. Although I only buy 2 or 3 pairs of shoes a year my wife, 4 children and 4 grandchildren certainly buy more. Anyway, congratulations for impressing me, you have gained a future customer and thanks to the young lady who served us who couldn't have done a better job. Graeme

Elouise 29/06/2014

Emily was great and made it really easy for me and quick to purchase my shoes with two kids thank you

Elouise 29/06/2014

Emily was great and made it really easy for me and quick to purchase my shoes with two kids thank you

paula lamb 30/06/2014

Very friendly welcome into the store and immediately asked if he could help when saw me looking around. Excellent speedy service by Elliot. Great to get good customer service. Thank you.

gemma leach 30/06/2014

Fab service, polite & helpful staff, Lerryn was great! Love the mobile card machines meaning no queues at the till if you're paying by card, genious idea!

Claire Butt 01/07/2014

Best customer service I've had in a shop for ages. Thanks Lerryn.

Sarah-Jane Wood 30/06/2014

Excellent service at the Schuh store in Southampton yesterday! I was served by Tia who was friendly, professional and well informed on the products I requested. When I asked for different sizes, she came back with them almost instantaneously and was happy to help fit them and give advice on the appropriate style. When paying, she made me fully aware of all the store's receipts and returns policies, and was genuinely interested in my customer satisfaction. A very stark contrast to the service offered by the other shoe store in West Quay, and the service definitely improved my overall opinion of the Schuh seeing as they employ such warm and helpful employees. Will definitely be returning next time I need a new pair of shoes!

Kati 17/02/2014

I just wanted to say a big thank you to Jasmin who took her time to help me find just the right kind of boots in store a couple of weeks back. She looked up what you had in stock, found out some information about one pair, and ordered me a second pair as well. I'm not a shoe person, would live in trainers/slippers if I could, and it was great to find an assistant who knew what she was talking about :-) Many thanks!

JANET ALLEN 23/02/2014

Was served by Sammy who was very helpful and polite , even though it was almost closing time.

christine corcoran 24/02/2014

Wanted a pair of trainers that were comfy but light The assistant Steph steered me in the right direction & I had a difficult decision to make! with her help decided on pair & cos not in store in colour wanted they are coming tomorrow with no postage! Good experience all round - friendly and helpful staff

James Johnson 28/03/2014

Stacey and adrian were very helpfull and polite. Excellent service.

Lee Ellis  08/04/2014

The woman who served us was called Tia and she was amazing, she was so kind and helpful and made the visit to your shop very fun and comfortable. I would highly suggest for you to reward her as she was one of the best shop employes I have met in a long time, not just in your shop in general shopping.

louise schultz 06/05/2014

Although busy, staff were more than happy to help. We needed fitting for my 11 yr old son who really wanted a pair of vans or converse. As he has 1 foot bigger than other & very wide foot we needed help. We were allocated Ellie who was so so helpful. Couldnt do enough for us. She was honest & altho training & had to get confirmed, she was accurate! Great shoes, great service from ellie & will return!

Tori 06/05/2014

Walked in the shop and instantly got served! Believe he was called Joe, he went and got the right shoe size straight away. Quick and speedy service. Friendly and chatty too, made you feel at ease. Really happy with my new shoes! :-)

Lee Wright 07/05/2014

What a lovely girl couldn't do enough for me :-) she should definitely get a full time position and be a manager one day. Our little joke at the till :p thank you Emily you made me want to come back and your really fit :p

Lucy Walters 11/05/2014

I was served by Tia at west quay and her customer service was brilliant properly the best from any shop I have been in, i got exactly what I wanted and with her help I managed to try my shoes on whilst she kept my 8 month old baby smiling for me, I don't normally fill these things out but I think she defiantly deserves a pay rise!!!!!!!!

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