what you say...
Pam McNicol 26/11/2013
Both assistants I spoke with were friendly and attentive and Natalie, who dealt with my fitting and purchase, was very efficient and nice. Thank you!
Megan McKay 27/12/2013
Rhys was extremely helpful he offered me other shoes to try on for size and advised me of the home delivery service. Very helpful employee :)
Sam Winton 03/01/2014
Went in considering a pair of shoes, came out with two completely different pairs that I love. Served by Rhys who was a legend, brought out the 2 pairs in supplement, that I hadn't even considered and so glad he did. Top guy, good chat and happy with shoes.
Alex Dunn 05/12/2013
The new store in Stirling is great and has a much better stock package. Friendly staff too!
Sara Quinn 16/12/2013
What a brilliant shop to shop in if it doesn't have in store u can get delivered really quick!! Luv it!!
Diane Bell 16/12/2013
Went into the shop in Stirling on Friday but the shoes were not available in a size 12, however the young chap ordered them for me and had them delivered to my house. They arrived today 16/12/13, what a great service and everyone we dealt with in the shop was so pleasant and helpful. Thanks again.
Andrew Cockayne 29/03/2014
Excellent service from Rhys today. Took time to try a number of shoes for my 6 yr old son.
fiona sutherland 01/04/2014
Staff very helpful
The member of staff was kind and helpful and she gave me a nice comment on my nails. ??
Was just planning to browse however ended up buying 2 pairs of shoes. Staff were very friendly and helpful and I definitely will return.
Hannah Colyer 11/04/2014
Excellent service from Julie very knowledgeable about the product
Kelly Graham 16/01/2014
Great service from both staff on the shop floor
The cashier and assistant Jordan, was very good defiantly go back
caroline inch 14/01/2014
Lovely staff and very helpful and very fast delivery i love this store
K McLaughlin 16/03/2014
Excellent and professional service from Kyran at the Stirling store
Ross Hamilton 23/01/2014
Steven was very pleasant,funny and polite. He offered alternatives and explained terms and conditions of returns clearly. 5 stars deserved.
Carolynn Torbet 22/01/2014
No stock in shop - not a problem, I was quickly offered a home delivery. First class service, arrived within a couple of days and what's more I am delighted with my schuhs!
Robert Paterson 04/02/2014
Natalie was helpful and took her time. Got different shoes to try on the sizes for my son so that we could get the right fit delivered to the house as the shop didn't have the size of shoe in stock that my son had picked.
l neilson 24/01/2014
Served by Rhys, very helpful and polite young man, can often feel pestered by staff particularly by the fact staff stand while you try shoes on, however he got the balance just right!
lindsay o'keeffe 03/02/2014
excellent customer service, staff were really friendly and very helpful
I had help from three different members of staff and they were all very helpful and very friendly also the service wasn't slow and I didn't have to wait long which was great :)
Eszter Toth 02/02/2014
The assistant,Rhys was very helpful and nice.He provided a wonderful customer service and fun time for us:)
Tracy Sheppard 02/02/2014
Your staff were absolutely amazing, fantastic service which means I would recommend your company to everyone.
My shoes had to be ordered and delivered which I was fully updated with and had regular emails from your company and your delivery company.
I would certainly buy again.
Gillian Laird 02/02/2014
Julie was very pleasant and extremely helpful.
fiona geyer 09/02/2014
Love my vans and Josh was very helpful and polite.
Christine Lyttle 12/02/2014
Had reserved a pair of vans online in the sale, sterling was the only store that had them. I work in north Ayrshire so to travel & get them would have been over an hour journey wise. Rang sterling store & spoke to Mark to see if there was any way I could collect them from a Glasgow store. He tried his best to help & offered to take the shoes to the Glasgow store for me on his way home from work, in his own time. I really appreciate it & it was a gesture of kindness that he did not have to do. What a excellent member of staff.
Eilidh Blackshields 13/02/2014
The man who went and got me my shoes was very helpful and very quick and when I got served at the till by Joshua he was also very helpful and very cheery, it's great to get nice service and with a bit of chat
Angela Currie 23/05/2014
I just wanted to take a minute to acknowledge your member of staff Josh. I came in to get a pair of Adidas Fluxs and he also informed me about a suede brush I could buy when I told him how my Suede boots were done in, amazing! He was telling me all about his exam which was coming up and how he was going to be working in an English store over summer, I might just travel to get his service again Haha. The guy was great and it was just like talking to an old friend, I almost forgot I was actually shopping. Cheers again and keep up the hard work.
Louise Burgoyne 19/05/2014
Rhys greeted me on entering the store with a friendly hello and a smile. I asked for a size in a shoe and he brought it back quickly and complimented me on my choice. I bought Spider-Man Vans for my brother's birthday and he is about the same age so we chatted about the other styles available. I felt confident that I had made the right choice as Rhys was around my brother's age and he pointed out that the black front of the shoe meant that they were a little more versatile than a fully patterned shoe which I hadn't even thought of! As I was paying by card, Rhys was able to process my transaction at a smaller pay point, so it felt like I "skipped the queue" which was nice. I was offered an "e-receipt" which I accepted as I can pass it on to my brother if he needs it, and I don't have to worry about a piece of paper getting lost. I was delighted with the service I received, and would like to extend my appreciation to Rhys who was a pleasure to speak to and a credit to your company.
Audrey Melrose 23/02/2014
I love the new store.
The staff are well trained and really polite and helpful. Joshua served us and could not have been more helpful.
Thank you for making our purchases feel great.
REID ROBERTS 22/02/2014
Just to let you know you've landing lucky with employee Joshua, he was everything you'd want in a good worker, funny, charming and made my shopping experience a lot better than it could have been. Rhys was also a great help as well.
Anne Angiolini 25/02/2014
Efficient staff member(Rhys) who knew the stock and gave appropriate advice re trainers. He also dealt with the purchase in a quick manner with advice re email receipt. Altogether a painless exercise and a happy daughter. Thank you.
Vista Beasley 24/02/2014
I was very surprised to encounter such a professional clerk at a mall shoe store--one of your employees named "Joshua" was quite impressive. He guided my purchase by speaking clearly--very professionally. I particularly liked that he explained what he was going to do ("I'm going to go to the back to get the shoes but I'll be right back" and "I'm going to go to the computer to check the availability and I'll come right back to let you know"). Very good communication skills. He struck just the right balance between being attentive yet not hovering excessively, and he was ready with a good suggestion when we thought the shoe I wanted wasn't in stock, guiding me to try on a similar pair to make sure they fit before deciding whether to order online, so he saved me from ordering shoes that would have been too big. Good job!
Natalie Donaldson 25/02/2014
I was in the Stirling store this afternoon and was served by Jordan, he was was very helpful and patient while I tried vans on my little girl. I bought the trainers and I must say his customer service skills made me want to buy them. He was really helpful with me and friendly towards my 2yr old who was making animal noises at him. Overall 5 out of 5 for his customer service and a real asset to your Stirling store!!!
Morna Dodd 03/05/2014
Rhys was very helpful re American sizing, and was friendly and chatty throughout the transaction. Made buying a teenage boy shoes less of a chore!!
Mrs I Mackin 07/05/2014
Your assistant Lucy was excellent very polite and could not do enough for me.
Tanya Constable 16/05/2014
Fantastic is all I can say! I came into the store looking for shoes for myself but ended up with a pair of converse for my wee one.
Natalie was really attentitive the whole time even though my little girl was in no mood to try her shoes on. She was even nice enough to give her a balloon!
Thanks again, I will be back!
Sarah gillan 27/06/2014
In January I bought a pair of shoes for a wedding, I didn't wear then until a few months ago but the buckle broke as soon as I put them on. Anyway I went into the Stirling store and got served by a very nice lad called Rhys. He was very professional, he needed a manager so Marc came along and again he was very helpful.
I don't usually leave feedback but I just wanted you to know I have never had better customer service. Rhys and Marc are a credit to your store.
hazel Hamilton 26/06/2014
Very friendly and helpful staff...ethan who served me was very pleasant..a credit to schuh...
Really great customer service, Steven was great couldn't have been nicer!
It was a lovely experience being served today by Lucy. She has such a sunny disposition.
Lucy is very helpful, experienced and knowledgeable with a very balanced approach.
She is clearly a great asset to your organisation.
Thank you Schuh for lovely shoes and great staff.
Matthew Reilly 16/03/2014
first class service with a smile from Joshua, helpful, polite and understanding as I needed his advice to buy boots for an amputee.Everyone in the shop was courteous, but it was a privilege to be served by Joshua.
Rosie Henderson 24/03/2014
Very good service from the employee who helped me. I asked for three different shoes in same size and the more and felt bad on him running about but he seemed more than happy - think this employee's name was Reece. Also when I was sorting out the laces of one of the shoes another employee asked if she could do that for me - very helpful although I declined the offer.
Rory McEwan 25/03/2014
Great service - thanks Rhys
Lorraine Maxwell 27/03/2014
Like the store, friendly staff. Didn't have to wait long to be served. Liked the new way of paying if you are paying by card.
Rhys who served me was friendly and knowledgeable about the product I was buying.
Thank you for a pleasant experience.
Elizabeth King 21/03/2014
Very helpful & informative member of staff named Steven
Janice Young 22/03/2014
Assistant very polite and helpful - Rhys in the Stirling store. Thank you get much.
sharon mcguinness 30/04/2014
Fantastic service all round. Didn't have my size but arranged free next day delivery.
Couldn't have asked for better service.
I now have my new shoes which fit perfectly. They even let me try a similar style for the fit.
Margit McLean 01/05/2014
I was in your Stirling store on Saturday my grandson was getting a bit fed up Jordan came over with a balloon for him which kept him happy while we browsed. We had a first class service from Jordan he couldn't be more helpful from start to finish so nice to be attended to by such a lovely smiley faced young man. It was a pleasure to shop in this store
Esther Boyd 03/05/2014
Really quick & efficient service. The the young lady who helped me was outstanding. The name on the receipt was Rachael. Have used several of your stores now and all have been very good. Thank you.
tracy hawke 02/05/2014
I picked the shoes I wanted and was waiting on the correct size coming from the stockroom. I was approached by a staff member named Rhys, he apologised as the ones I wanted were not in stock in my size. he then said not to worry as we have a free delivery service and if I wanted they could be delivered in store or to my home.He was very friendly and polite. I work in retail so appreciate great customer service. which I think Rhys definitely delivered 100 percent. All of the staff always say hello on entering the store its a warm welcome. Well happy with my service and cant wait to pick up my new shoes.
Lorna Muir 07/05/2014
Rhys was superb in getting the correct size shoes for me. Have shopped in Schuh for years and all your staff are great.
Mrs Harrison 03/05/2014
I was in the Stirling store today with my elderly Mother who likes to be on trend with her footwear but has great difficulty when buying shoes, due to foot problems, limited mobility in her arms and sight issues. We were served by Louise who was endlessly patient retrieving a number of different styles,pop socks and a shoehorn, listening to her needs and advising on colour and ordering options. Louise is a lovely young woman who gets 5 stars for her customer service.
Pam Wardrope 19/04/2014
Very helpful staff (Emma) . Would definitely shop here again, stirling store. Great price too!
Catherine mondoa 19/04/2014
Emma very attentive. Bright and helpful despite approaching the end of a long day. Refreshing.
Christine edmiston 21/04/2014
We were served by Joshua, who was a very pleasant and helped us and other customers all at the same time, but also keeping us informed of where he was and what he was doing all the time. I have been in in the shoe trade and his floor control was excellent. An asset to the team in Stirling. I will return. Happy customer with happy shoes!
A Fraser 23/04/2014
Very Good service from Joshua.
Gordon Adam 21/04/2014
Just to say Joshua in your Stirling store, who helped me purchase a new pair of shoes, was friendly, helpful, professional and an asset to your business!
Heather Fraser 23/04/2014
Excellent service from Natalie. She was interested in my request and sold me what I wished to have. Good salesgirl
Kendal Delaney 24/04/2014
Great service from Rory even though the shop was busy. Made time to personalise his service and was so patient while I dithered!
Good luck with the dissertation!
Ellie craggs 26/04/2014
I had someone named Joshua serving me and he was very polite and well spoken
Colin McKenzie 27/04/2014
I purchased Nike International trainers today from the Stirling branch, the assistant Rhys was excellent throughout the sale. I tried on four pairs of trainers in total but nothing seemed too much trouble (this was at 2.30 pm on a Sunday, yes busy!!), he offered his opinion in a non bias way and explained the sizing of each brand and how they all compare. Overall the sale was excellent and I would use Schuh again.
Bobbie Dickie 05/06/2014
The store had a really good range of footwear and I was able to get shoes that are ideal. The assistants were very helpful - especially as I was a very last minute customer, just as the store was closing after late-night shopping. The assistant did not attempt to hurry me at all - quite the opposite. Well done, Stirling Schuh.
Susan Duncan 07/06/2014
Lovely staff, lovely manager, great music and fantastic shoes. Just perfect! Thank you.
Eileen Mchale 07/06/2014
Just to say thank you to Steven for being do kind and helpful, what a lovely chap. Thank you, Eileen.
the service I received was excellent!!
Wendy Thompson 12/06/2014
Rhys was absolutely fantastic, a credit to you company. Thanks, Wendy Thomson
Lindsay H C MacIntyre 17/04/2014
Excellent customer service from Jordan! i will visit and buy from this store again for sure!
Gayle Martin 13/06/2014
Hi there, I just wanted to email about my experience in your store on Thursday. First of all, your member of staff Louise was soo nice. She couldn't get the size I was after and she showed me what felt about 120 other styles which were similar until finally we found what I want, she couldn't have done enough. I also got talking to your manager and he was telling me and we somehow got talking about how enjoyable his job was and how he had worked in a few stores ( I work in retail in Edinburgh myself), he was very friendly and I even tried to poach him for my own store, which he politely declined! Overall fantastic and I would be back again. Have a good weekend.
jane inglis 18/06/2014
Assistant was extremely helpful,chatty and knowledgeable about sizing between brands. Having various checkouts in store really good too.
A. McInnes 19/06/2014
Shop was clean and tidy, with lots of displays. Britteny, our assistant was attentive and really helpful and my husband made a purchase. However, my Schuh shopping experience was spoiled by the excessively loud 'music' assaulting my ears. Not everyone likes 'pop' music, although perhaps I'm not in the age bracket (I'm a recycled teenager)you prefer to target.
Karen Methven 22/05/2014
I don't usually bother to comment on service but on this occasion, because I was so impressed with the service I received, I was compelled to.
I was served by Josh, a very polite and patient young man. Nothing was too much trouble, in spite of the time it took for me to choose! He managed to serve others at the same time as me, giving them the same time and courtesy I received.
Well done Josh
Tracey Duncan 26/05/2014
Amazing service from Rachael, thank you!
Susan Field 31/05/2014
Very Helpful from Hayley. Thank you.
Shannon Hawk 31/05/2014
I just wanted to commend 2 of your staff. I ordered a pair of shoes after being served by the lovely Aimee, she was so smiley and happy it made my day. She was even more than happy to ask her manager could take some cash off of the pair I was trying on because the suede was scuffed slightly. The member of staff Mark was more than happy to do this when often other shops begrudge this. It made my mind up for me and I couldn't be happier with my lovely pink pumas. Thank you both, it was a great experience. Regards.
Angela McVey 03/06/2014
All the staff were very friendly and knowledgable and Aimee who served me was particularly lovely. A very pleasant experience and I normally hate buying shoes. Thanks!
caroline wallace 09/07/2014
Very good, friendly service.
Rhona Montgomery 14/07/2014
Thank you Schuh for a very pleasant shopping experience. I was served by probably the friendliest/politest/most helpful young man I have ever been served by.
10 out of 10
Aaron Scott 18/07/2014
Callum was very helpful choosing my shoes ??
Pamela Grivell 22/06/2014
Very helpful and cheerful staff!
Lisa Martin 21/06/2014
Riki was fantastic - a credit to your organisation - very patient and helpful despite my indecision !) thankyou
Another lovely experience at Schuh!
Hugely impressed with Lucy, again, that's why I keep coming back. Lucy is always so helpful and knowledgeable. When you didn't have what I wanted in store Lucy simply ordered it.
Lucy clearly is a valuable asset to Schuh.
Linda Anderson 22/06/2014
Was served by Rhys. Very helpful and very nice and pleasant. Never had any complaints when shopping in your store. Your footwear has always been very good quality.
dennis lighterness 04/07/2014
very good service from Rhys,with no pressure whatsoever ,almost a pleasure to go shopping! thanks.
Lorna McCall 04/07/2014
All staff friendly and welcoming. Rhys and Talia both offered great service and reminded me about student discount.
Damian Thomson 19/07/2014
I was served by someone called callum he was a real help and advised me brilliantly defo coming back into the store, because of the first class customer service I received thanks
Margo Regan 24/07/2014
Friendly, helpful staff
E McGown 26/07/2014
Once again, fantastic customer service at your Stirling Store.
Gwen Tate 27/07/2014
Callum was a very pleasant, polite and attentive sales assistant. If only there were more like him working in retail'
jean mcdonald 03/08/2014
Outstanding service in store at the Stirling branch today the girl who served us was helpful and polite a credit to the store thank you
caryn webster 03/08/2014
The young man serving us, callum I think, was very helpful, friendly and chatty. Very efficient service.
Denis Mullane 30/07/2014
Just purchased a pair of kids converse from your Stirling store. They weren't in stock in the size I needed but your staff were brilliant and ordered them for me. They arrived within 2 days and I was e mailed every step of the way. Fantastic service, excellent staff and mostly very young and so a credit to your company. First class service and I wouldn't hesitate to recommend your Stirling store to anyone.
Irene Robertson 31/07/2014
I was served by a lovely young lady called Julie who realized I was interested in Skechers and helped me choose the right pair for me - so much so that I bought 2 pairs. I will return to shop in the store when required due to the expertise and professionalism of the staff.
Calum Russell 09/08/2014
My wife purchased 2 pairs of shoes. The first pair are fine but the second pair one of the shoes has a stitched section missing from it. We have contacted customer service who have arranged to send a new pair and free postage label to return the faulty one. The team member in store was very attentive but it seems they are under pressure to apologise every 2 seconds for keeping you waiting. I think we spent all of 5 minutes in store and were apologised to 6 times even though we had only waited seconds on the staff member. All in all a good days shopping apart from the little fault that even took us some hard lookong to figure out why one was different to the other so cant blame staff member for that and customer service were great at sorting the problem.
Sharon Sneddon 15/08/2014
We were helped by Callum, who also helped us the last time we were in buying shoes. Really helpful and very nice. Well done Callum on your excellent customer service. All the best for you at Uni. We received the new shoes the very next morning.
Sharon Sneddon & Family
The person who assisted me was really nice and Didn't make it awkward when I was trying on shoes and I got what I wanted When I wanted it,it so quick and easy Thank you ????