what you say...
Vicky Guest 23/07/2014
Visited the store at Teesside Park twice on 23/7/14 first time my mum and brother visited and received very good service from David (009) & Paige (005) they both gave good advice about the sizes we needed to purchase Toms .
Visited the store again in the evening and once again received excellent service , greeted on both occasions with a smile and asked as soon as we entered the store did we need any assistance. We were served by a very pleasant young lady called Sarah P (044) with good advice & knowledge regarding ladies Toms . It was a pleasure to visit and purchase from this store. Well Done Fab service :) would recommend this store to family and friends :)
Janice Snowdon 24/12/2013
Shop assistants very helpful, delivery ahead of time :)
Mrs c Richardson 30/12/2013
I visited the shop on Teesside Park with my granddaughter for the first time on 6th December and was very impressed with the service we received by Kate and Alex. The after sales service via email was also very impressive and I would recommend this store at any time. Even though the shoes she wanted we're not in stock we were able to choose them from the computer screen and arrange delivery to my home address free of charge.
Great friendly service from the lovely girl who served me today. Will most definitely be coming back again!!!
Kirsten Wenham 13/10/2013
Extremely helpful and friendly assistant Ivan. One of the boots from the pair I wanted was on display therefore it was a little big. Ivan asked the manager if it would be possible to throw in a pair of insoles. Manager was more than happy to oblige. Very friendly, smiley staff. Can't wait to get back for the next pair I have my eyes on!
Gill Kennedy 13/10/2013
First visit to the Teeside store. The assistant Jasmine was extremely helpful and brought lots of choice and styles for my daughter. The manager was very attentive and really pleasant - we felt valued and it wa a pleasure to buy from this store. I will definitely be back!
Helen Tucker 22/10/2013
First visit to your new store on Teesside, Sophie was very helpful. She is an excellent member of staff, I shall look for her when I revisit your store.
Rosemary Boon 14/10/2013
I have just returned home with my replacement Superga Shoes. My original purchase had previously been made at your then Middlesbrough Store in May, again excellent service and I was served by Tori.
Today, I spotted Tori in your store at Teesside Business Park and once again she recognised me (always an excellent quality!). She handled the whole process with professionalism, and we agreed on replacement goods.
She was able to conduct this process very smoothly and efficiently, whilst offering assistance and advice to Sophie, together with keeping any eye out for what was happening in store at the same time. I would like to think my words are passed on in recognition on the service I received.
Pam Gerretsen 14/10/2013
Helpful staff, good choice!
Kelly Robson 27/10/2013
I would like to begin by saying thank you to the staff in this store.
I visited this store on the 26/10/2013 to buy myself some UGG boots, while there my mother decided she would also like to try some shoes on. My mum suffers from Parkinson's Disease which affects her ability to walk and also causes her to freeze up. The staff were very patient with us and were more than happy to help us and provide different sizes for her. I am extremely happy with the service we were provided, the staff were great in this store and were very kind and helpful.
Thank you very much, I look forward to the next time we visit and know that we would be provided great service again.
Stephen Lochrie 27/10/2013
First time in your store really loved it staff very friendly and helpful nothing too much trouble my wife tried lots of boots on and as women do chose first pair assistant was patient and very attentive to my wife's needs and helped her with final decision will definatly shop again in your store
Mrs Christine Marshall 05/11/2013
Excellent, helpful staff, surprised at the wide range of shoes, and different designers
Mrs Christine Marshall 05/11/2013
Excellent and helpful staff, an extensive selection of shoes, and great music
Beverley Thornton 19/10/2013
The staff were very friendly, helpful and obliging. They offered alternatives and provided information on home delivery etc.
Simon Harrison 18/10/2013
Thanks, I now have one very happy fiancé due to some very helpful (and patient!) staff!! -)
julia cutter 24/10/2013
your assistants were mildly amused at my euphoria on buying boots
you had a size 3 on the shelf ! amazing
Hannah Parnham 21/10/2013
I went into the Teeside store looking for a pair of Dr. Martens they didn't have my size so I ordered them to my house, I ordered them on Saturday the sales assistant told me they it would take 2 - 3 working days before they arrived but they arrived on Monday. I would just like to say that I am very pleased with the service and how quick they were to arrive.
G Porteous 26/09/2013
5 star service from David will defiantly shop at this store again and use the same shop assistant.great range of quality shoes in store. Thank you.
Bee Flaherty 29/09/2013
Staff were helpful, and i got one of the items i was looking for, however 4 or 5 styles i was interested in you did not have in my size (3 or 4).
Gary Westmoreland 04/10/2013
Suprisingly good service from a new shop. David was particularly helpful and polite. Would definitely come back to this store!
Elizabeth Horsley 07/11/2013
I'd like to let you know how impressed I was with the service I received from the girl who helped me tonight, I believe her name was Affat.
Not only did she help my boyfriend search the website whilst I picked up my online order she helped me try on a pair of Dr Martens. Not any pair but a 20 eyelet pair even lacing them up for me!
Gemma Taylor 09/11/2013
I think all the staff in there were so nice and helpful we got help straight away the women was so lovely who helped me with my shoes I will deffo shop there more offten its a lovely shop and very nice staff I will recomed all my friends to shop there am loving my new shoes thank you for your help
Very helpful and friendly staff! Especially Jen.
Andrew Barnes 08/02/2014
Your member of staff Kate (cashier number 022) who served me was brilliant.
J. Allan 17/02/2014
Very helpful girl Bobbi lee clean store cheerful staff well done
Stephen Bellerby 23/11/2013
The assistant Joel was very helpful. A+
christine chambers 27/11/2013
Brilliant service from two young girls, Kate and rachel i believe their names were, kind and helpful, service with a smile. Kate supplied me with all the information i needed to purchase the shoes i wanted.
SARAH JAMES 13/04/2014
REALLY GOOD SERVICE, SALES ASSISTANT VERY HELPFUL AND FRIENDLY.
Daniella Hewitt 28/02/2014
Tori was very helpful and polite. Pleasure going to the store today. Happy customer :) and I love my new converse :)
Vicky Guest 09/08/2014
I visited the Schuh store today ( 09/08/14) with my family where I saw some Mel shoes but they didn't have my size in the colour I wanted . The assistant that assist us was Sarah P (044) said I could order them and could have them home delivered.
Sarah P (004) was extremely helpful and was very bubbly and smiley and provided both me and my family excellent customer service.
Sarah advise me to firstly try on a different colour on to make sure that it was the correct size for me before she ordered the other colour.
Once again excellent service and keep up the good work :)
From the Guest Family
Tasmin Chester 28/08/2014
I went into store yesterday to buy some boots, from the moment I walked in I was greeted and then as I found the boots I was looking for was given great service by Tom who was really polite and helpful. I'd never owned Timberland boots before so I had a lot of questions and he had an answer for each one, which made everything easier. He made conversation and just has a great attitude in general. I also work on the park and I notice bad customer service in most shops so seeing someone who made an effort made a lovely change.
Clare Crossley 16/07/2014
Don't normally feedback but just wanted to say just had really good customer service from amy in the teesside branch - very helpful without being pushy and knew about the different widths etc of the brands of shoes
Kate Fenny 16/06/2014
Just visited the Teesside Park store and was served by Sarah P, she was so helpful and lovely with my 15 year old daughter who is very shy and Sarah made her feel at ease and the whole experience was wonderful.
Bought black VANS and Sarah brought out various styles and was very good with advice but not pushy which helped us a great deal.
Please pass on my thanks and if you have an employee award her name should be on the next one.
Kate and Izzie Fenny xx
Susan Young 27/04/2014
We were served by Tom Cashier no 036. What a nice young man he was. Very attentive to my son's needs and we even struck up a conversation with regards to my sons school trip to France and his options for school. I will be coming back to visit next half term this time with my daughter. Thank you tom for your help. My son has not taken his shoes off since he got them. He absolutely loves them. Thank you again.
Rosalie ellison 01/05/2014
Service excellent variety of ladies shoes very good I would call again when I require shoes
Thank you Rosalie ellison
Had to order sandals because they didn't have them in stock, but they arrived very promptly. Really great shoes - sizing generous, I had to go down to a 6 because they didn't come in my usual 6.5 size
mark rushforth 25/01/2014
Went to teesside store to shop for a pair of kickers.
was very impressed with Paige the store assisant she was very pleasant and helpful. I can honestly say that Paige is one of the best shop assisants I have ever come across and schuh should be very proud to have her working for them.
definitely 10 out of 10 from me will definitely be back to shop at this store.
Susan Airey 17/04/2014
After trailing around looking for converse, Iffat was pleasant, helpful and patient and gave my daughter great advice. the best service I have received for a long time !
Lucynda Hodgson 23/07/2014
I just wanted to give feedback regarding a particular member of staff named Sarah. She was absolutely lovely and i felt she couldn't do enough for me. She was very smily the whole time too, providing excellent customer service.
beverly thoms 18/03/2014
staff are very helpful and friendly.
Claire Davey 21/03/2014
Staff very helpful with what I was looking for. Great service will call back again.
simon hickes 21/03/2014
very good exdperience
dee barrs 21/03/2014
fantastic assistant full off joy and very helpful which is a rare
alison cockrill 21/03/2014
MRS SANDRA LUCK 21/03/2014
Joe Clements 21/03/2014
Good service, she put up with me trying a LOT of shoes on.
jacqui matthews 21/03/2014
excellent service. very helpful and friendly staff.
Louise Smith 21/03/2014
Staff really very helpful and friendly! Great shoes as well...
simon allison 21/03/2014
good service. thanks.
no promotions via email, thanks.
Stephanie Rookes 21/03/2014
Really quick service and helpful staff, was in and out of the store within 10 minutes on my lunch hour. Was even given advice on sizes of the converse I bought.....very happy customer. thank you
Lynda levy 27/03/2014
Iffat was so lovely and helpful and offered lots of advice on the different types of converse that would be best for me and nothing was to much trouble for her.
Ian was very well mannered, courteous and helpful. He always had a smile on his face. He helped us selecting the right stuff ,hence we ended up buying two pairs of shoes instead of one.
bernadette brown 19/12/2013
i was served by Tori ,Alex & Kara,they all were super friendly and had a good knowledge of the products, excellent service and a pleasure to have been served by them
les Yeats 02/06/2014
I visited your store on Saturday 31st May and felt it worth commenting on the friendly and helpful service of one of your staff.
Her name was Karla and her endeavours to ensure I was satisfied with the shoes I bought are a credit to your company.
Karla's attitude and customer focus without being over bearing will result in future visits to the store by me.
Please pass on my regards and thanks to this young lady.
Rosie Nixon 03/12/2013
Wonderful service received, couldn't have asked for better. Ordered my shoes on Sunday, arrived in store for me to collect by Tuesday. Staff very helpful and happy! Always nice to see.
Jo Pagnanelli 06/12/2013
Just wanted to inform you of the 'best customer service" I have ever received. Recently visited your teesside store and wanted a pair of the Avenger Vans for my little boy, unfortunatly his size was not in stock so i asked If I could order them and would I get them for Saturday( as my little boy was going to a party and wanted them for then) Richard the Store Manager went away to check and came back to say no we couldn't get them for then but he lived near Metro Centre so would go on his way to work to collect and bring to Teesside for us to collect the following day as they had them in stock. He then proceeded to call them to double check stock was available. We picked the shoes up today and have one happy little boy. This to me was taking customer service to another level. Thank you so much.
David Willshaw 10/12/2013
Went in for shoes for my wife. Excellent attentive service from David. Polite,communicative and involved in the shopping experience. Well done!
A refreshing change from the negative experiences elsewhere when it can sometimes feel as though one is interrupting sales staff.
Elaine Hildersley 15/12/2013
cashier Katie gave very helpful, sensible advice as suggested the use of insoles to help me with my final choice. All this was done with a lovely smile. We also enjoyed the music which gave the store a lovey atmosphere.
Deborah hetheringtn 09/06/2014
they are the best footwear ever
Michelle lochrie 08/06/2014
Karla was very quick to help and was fantastic gave advice and ordered some shoes that were not available in store, fantastic choice and great customer service!
celia collett 14/05/2014
was served by 023 iffat who was very helpful
Alesia Watson 15/05/2014
We were thoroughly impressed with the Teesside store today, we went to purchase trainers for our 3 year old son. As soon as we entered the store we were greeted by a female staff member who was extremely friendly and welcoming. When asked if my son could have his feet measured she went straight away and fetched a male staff member (I think was called Stuart). This male staff member is an absolute credit to the schuh store and schuh brand as a whole. I have never come across a person working in retail who engaged with my son like this staff member, having purchased numerous pairs of shoes over the last two years and had several shoe fittings with the more well known child shoe stockists this staff member stood out by far and for all the right reasons. He was friendly, spoke to my son using language that he would understand, he was patient and overall was extremely thorough with the fitting. It was a pleasure to deal with someone who seemed to enjoy their job role. Please ensure that this feedback reaches the store and staff member as I believe that people should be credited when they exceed customers expectations. Many thanks to the team at Teesside.
I purchased apair of Skechers today and was served by an extremely helpful and charming assistant,I think her name was Paige,she certainly made me feel I would go back to that store again.
Gillian M. Sard
Sarah Powley 27/05/2014
Fantastic store. I was looking round with my 2 year old son and a polite male sales assistant (unfortunately I didn't get his name) came over and gave my son a balloon which he loved. Thought this was a nice gesture! After looking around I was helped by another sales assistant who was very friendly and helpful. The shoes I liked were unavailable in the colour i wanted, but assistant said she can order them and will be delivered next day which was great! It made a nice change to be helped and served by polite and friendly staff. I will be shopping in the Teesside store again and will recommend it to family and friends! Well done Teesside store!
chloe pooley 25/08/2014
paige anne served me on the till at the teeside park store and was very polite and chatty she made my visit to this store.
sarah davies 04/01/2014
Very helpful staff in store, the size i wanted was out of stock but i didn't know about the delivery service. A member of staff told me about it, i then went to the till to order which was very quick and simple. The delivery arrived exactly when i was told it would. Very impressed, this was the first time i had shopped at schuh and will definitely be shopping there again.
Hannah mains 28/06/2014
The girl I got served by could not have been any more helpful . She was lovely cheery and bubbly . If all shops had staff like Sarah I wouldn't mind shopping everyday . Thanks for making my first time shopping in suhuh a good one will definitely be shopping in your stores again . Thanks so much .
caroline boston 29/06/2014
purchased two pairs of shoes today for my kids, the girl was really good as my son wanted to buy some star wars vans and they didn't have the size and she brought him a pair out to try in another colour and she then home delivered them.
she explained the refunds policy well as i bought the trainers for my daughter when she wasn't with me, i thought the service was brilliant and i will be using schuh at teesside park again.
the team members name was Karla.
Tracy McDonald 21/02/2014
We got some converse shoes for Christmas and they were too big,so we went to the Teesside park store to see if they could suggest anything! The sales assistant then was not very helpful. We went back a few weeks later and had a look round I found some converse shoes I wanted to try on, so I asked Bobbi-Lee if she had the size I needed! She went to find some and brought them out. They fit but were a tad too big the sales assistant before had not suggested anything, but Bobbi-Lee brought out some insoles ,which made the shoes fit and we bought them, thank you.
Overall , we much preferred Bobbi-Lee as she was very nice and most helpful
Pippa Winn 13/05/2014
Excellent helpful staff every time I go in this store.
Jayne Kenneally 16/05/2014
Hadn't been in this schuh before, all staff that acknowledged me were friendly and smiley. The girl that served me was nice and we had a chat about what I was buying(sandels and Boots). I'd like to say there was a girl working in the store with blue/greeny hair.....pleased you don't discriminate because of hair colour!