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address/opening times

  • Grand Arcade Shopping Centre
  • Ground Level Unit 18
  • Wigan
  • WN1 1BH
  • 01942410639
This weeks opening times
Thu 21st Aug 0900-1730
Fri 22nd Aug 0900-1730
Sat 23rd Aug 0900-1730
Sun 24th Aug1030-1630
       Next weeks opening times
Mon 25th Aug 0900-1730
Tue 26th Aug 0900-1730
Wed 27th Aug 0900-1730
Thu 28th Aug 0900-1730
Fri 29th Aug 0900-1730
Sat 30th Aug 0900-1730
Sun 31st Aug1030-1630
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local info

Wigan is a small town situated just over half an hour away from Manchester and Liverpool city centre. Well known for its DW Stadium, located approximately 10 minutes from the town centre Wigan has a clear love for rugby! Our store which also hosts a variety of styles from our schuh kids range opened back in 2011 and is located in the Grand Arcade. Its central location makes it easily accessible with the main bus and train stations just 5 minutes away.

what you say...

LESLEY BRENNAN  30/07/2012

Today I was served by one of the most pleasant and helpful assistants I have come cross in a retail store for a long time. The member of staff intorduced herself as Jade, was chatty and friendly and offered me an alternative option to purchasing my sandals when the colour I was choosing between wasn't in stock in store. I decided to take the ones i tried on and then was attended to by another friendly girl called Louise at the till point. These staff are a credit to your brand, well done!

Ryan Mcguinness 21/10/2012

Very helpful and friendly service, up to the usual standards for a schuh transaction.

Sarah Delaney 21/10/2012

Very helpful staff. Speedy and quick to respond. Vet happy overall

Pauline Lowe 23/10/2012

I never thought I would buy any shoes from your store (thought it wa just for younger customers!). But I love my boots and I absolutely loved the service and advice I received from my assistant (Sarah). It was a thoroughly positive experience - service ad it used to be and as it should be!! I will return.

alexandria smith 02/11/2012

charlotte who served me was lovely! really helpful and friendly! thank you

kevin smith 06/11/2012

amazing friendly polite helpful customer service many thanks to Natalie who was able to find a pair of shoes i was after for a present for my wife off a photograph, it would appear that nothing was too much trouble many thanks for great service from a repeat customer

Lauren Katie Speed 16/05/2013

Staff in store was very helpful and friendly. :) I was kept informed with the details of my delivery. I was sent a list of stores closer to my home in the 'Collect +' group which would have been incredibly helpful if my shoes wouldn't have fit, however they arrived in just 2 days and were perfect!!! :D

Mike Darbyshire 20/05/2013

Excellent service and advice from Jonny. Very friendly and professional!

Michelle Wilkins 12/09/2012

Absolutley fab staff in the Wigan store - all very helpful and friendly - your customer service training must be second to none !!

melony carney 16/09/2012

I would like to pass on my thanks to your sales advisor Jonny at the Wigan branch, following my visit to your store there today, for the excellent service he provided. He was so helpful, nothing was too much trouble: I had returned to store a pair of vans which were faulty but was unable to locate the receipt but had the box, or so I thought, when Jonny agreed to exchange the shoes he checked the box for reference number and it wasn't the right box, it was the box for my daughters vans in a size bigger, how embarrassing! I apologised for my mistake and explained as I was flustered at being unable to locate the receipt and then finding what I thought was the right box I just grabbed it and went in to store feeling relieved that I has at least found the box so was able to resolve the problem (I had been informed in store the previous week when I enquired about the shoes that I needed to receipt of the box as proof of purchase). Jonny expalined the procedure if paid for by card, that payment could be traced: I explained that the shoes had been bought by my daughter for me as a present and that it would be difficult as my daugher had just gone off to University in Leeds. He then said he could try and contact customer services to track the order: which he did and the receipt number was obtained, enabling him to exchange the shoes. I was so grateful for all his help, its so refreshing to receive such good customer service rather than the usual "couldn't care less attitude" you receive in some stores. Well done to you at Schuh, placing so much emphasis on good service. (I have ordered shoes from you before and the speed of delivery is excellent). Thanks again, I hope you pass on this feedback to Jonny. kind regards Melony Carney

Jacqui 17/09/2012

The staff here in this Wigan store are amazing...always smiling...always pleasant and helpful...I sure feel comfortable with all of them.The UGG boots have been promised to myself for years and I've finally purchased a pair...really pleased.

Tyga Burke  23/09/2012

Got these shoes for school,really nice style comfortable, service in the shop brilliant staff really know what they are talking about and very attentive. The only reason why I have not given them a 5 star is I had to take them back after wearing them for three days due to faulty designer stitching, the shoe was still in tact but the stitching looked messy when unravelled. Overall I love my shoes and even treated myself to a pair of Toms whilst I was in there and these are like slippers they are so comfortable, brill!

Lee dean 19/06/2013

Excellent service first class got my converse delivered after one day !!

Jayne Foster 08/01/2013

I was shopping with my daughter in your Wigan store on Friday and a young man named Chris served us, we have been shopping in the Wigan store since it opened and this is the third time he has served us over this time, he is a credit to your company, very knowledgeable and extremely helpful! He recognised us from our previous visits and made us feel very welcome and comfortable. It was busy but he made us feel like the only customers in the store, bringing us our shoes to try on and bringing alternative shoes for my daughter as the shoes she wanted were not currently in stock, as i said earlier he has great knowledge of current fashion as my daughter took one of the alternative pairs that he brought down. I cannot speak highly enough of Chris and the rest of the staff as well, they were all very friendly! My daughter and I look forward to our next visit.

helena 20/01/2013

kath sellars 24/05/2013

Thank you to Matt for helping me to get my shoes from another store when express delivery didnt deliver on time. Matt went out of his way to help & understood the importance of getting the right shoes for a special occasion. thanx again

Nicola Winterbourne 02/06/2013

Very helpful staff, especially Louise who helped my daughter find a perfect pair of Toms, thanks!

Katie Rodgers 14/08/2013

Michael Weston 16/04/2013

All the staff in the store where pleasant and helpful and it was a pleasure to shop in there many thanks

Adrian Hardy 14/10/2012

I must admit, I was skeptical about paying what I'd consider "over the odds" for a pair of shoes - especially when you consider the Wigan store is situated opposite a discount shoe store. However, the price was completely justified by your absolutely fantastic customer service. I have fairly wide feet, so I walk in, explain my predicament and the gentleman demonstrated fantastic product knowledge "Try these, these and these". The person who ferried various sizes and shoes back and forth in boxes was polite and courteous, even when I was a bit indecisive. I'm completely blown away by the efficient and professional service I had today.

Jason 18/10/2012

Charlotte served me and was very helpful and friendly. The color I wanted wasn't in stock and she recommended that I try some others without me even needing to ask first.

Emma Morris 31/03/2013

V good service, friendly staff and v helpful

lynne foster 06/04/2013

The staff are always very helpful chatty and pleasant

Amanda Wain 06/04/2013

I was served today by Shanties, who was amazing. excellent customer service skills and could nt do enough for me. brilliant Thank you. 1st timeI hhave shopped with Schuh but will be doing again.

Sheila Carolan 09/04/2013

I had to order my shoes as my size was not in stock. Unfortunately when they arrived in store and I tried them on they were too big. This was a pity as I really liked them. Throughout my shopping experience the staff could not have been more helpful and pleasant, if only all shop staff were so nice!They deserve a really big bonus! I will definately be back to try more styles as there is a good selection for all tastes.

Evie Watkinson  19/07/2013

I think it is the best shoe shop I've ever been in. They have all the new style and popular shoes, the staff are so helpful and polite, you walk in and just get that splash of happiness, all I'd say was to get the air max, for girls with the pink and grey etc on, instead of just the boy looking ones, thanks for the experience.

Elaine Brash 04/08/2013

I visited your store yesterday (3/8/13) to buy shoes for my 13 year old daughter who has autism and learning difficulties. Buying shoes can be a total nightmare as she doesn't like crowded places, noise and shopping in general! However needs must! We had the pleasure to be helped by a wonderful young sales assistant by the name of Hannah. She was patient, very confident and informed (Charlotte has various foot problems). She gave us lots of honest and valuable advice about the various shoes we were trying on. In addition she spoke to my daughter, not at her or to me as is often the case when people are dealing with disability. My daughter really enjoyed the shopping experience and we went on to have a lovely couple of hours out and about when usually we have to buy what we need and leave asap. People are often quick to complain but not quite so quick to give praise so I felt it important recognise the outstanding service she gave us. She is an asset to your business Regards Elaine Brash


Served by Charlotte. Seen the Vans shoes I wanted online but couldn't see them in the store. Charlotte asked me to identify the shoes from the store computer and confirmed they were in stock. Only small criticism was that she asked if I wanted to try the shoes on. When I said yes, she gave me the left shoe and then asked if I wanted to try the other shoe. Felt this was strange that anyone would only try on one shoe. Charlotte was very helpful and pleasant.

sarah elsby 28/06/2013

I wish to give feedback on Emily at your Wigan store. She was very quickly able to find the product that I specifically wanted, was efficient, polite and extremely friendly and welcoming. In fact all of the staff at the store today were very friendly...as I left with my purchase, each of them thanked me for my visit with a genuine smile on their faces. Emily and the rest of the sales staff in store are a credit to Schuh.

Sarah 11/03/2013

Quick visit, lovely and helpful staff and I got a great pair of Converse. Thanks!

Sammie maginn 13/03/2013

Ordered some puma suedes an they didn't have them in stock but they helpfully ordered them for next day delivery for me without any fuss. Definitely recommended

Susan Ashcroft 20/03/2013

Needed lace up boot until I have operation went with my daughter who was buying for me we were served by johnny and Charlotte very helpful listened to what I needed and very pleasant and made our shopping experience enjoyable did all they could to help me find a suitable boot thankyou so much

Shauna Campbell 17/09/2012

Great service and help in the store.

Claire Kenyon 28/03/2013

Friendly proffesional service this young lady is a credit to your team excellent service. Many Thanks

anthony hodgson 28/03/2013

Excellent service by the staff at the Wigan store.

Chelsea Griffiths 28/03/2013

Excellent service love my new shoes and 365 day return 3ven better

James Foster 27/03/2013

Excellent service. One of the best client experiences I have had for a very long time. Staff were very patient and helpful, and everything with a smiling face. Had to order an out of stock size and the information received via e-mail has also been very informative. Keep it up and congratulations!!

Martin Appleton 30/03/2013

Amazing simply amazing. Staff were impeccable! I've worked in sales and the staff you have at the wigan store were perfect. Friendly, informative, knew when to approach customers you should be very proud. I have never been to any of your stores, but from my experience at the wigan one I will be purchasing all my shoes, my wife's, my children's and force all my friends and family to visit your store. Thankyou

Brian Higgins 27/06/2013

I went to your Wigan store to buy my daughter a pair of Vans. I was seen to straight away and was attended to by a young girl by the name of Rachael (019). Rachael identified herself by name, she was very polite & pleasant. My daughter had two sizes to try, 11 & 12. Twelve came up a little loose, but 11 were ok but not much room. Rachael suggested measuring my daughters feet which she did right a way. As there was not much room in the 11, Rachael suggested insoles. This made the 12 a better fit. Rachael even measured the shoe to make sure it was the correct size. She suggested walking around indoors and if they were not right to return them. An excellent experience with a pleasant & knowledgeable assistant. Thank you.

Paddy Parkinson  23/06/2013

Was served by Chris for the third time, top quality service every time :) thanks x

rebecca burkill 26/06/2013

We visited the store today and were served by rebecca(becks) cashier number 020 and we received outstanding customer service she was very chatty and friendly with my daughter who was choosing some new toms. nothing seemed to be too much trouble even though my daughter seemed to try every pair of toms in the shop. its not often we receive such good service and i wanted to feed this back to you as she is a credit to your company.

Anna-Marie Brannan 05/01/2013

I visited the Wigan store with my 6 year old son this afternoon. The store was extremely busy and full of shoppers. I had purchased a pair of vans shoes for my son as a Christmas gift. Unfortunately the shoes did not fit well and I was unable to find my receipt. This was not a problem for the staff. As I was able to confirm the date of the purchase they could locate my purchase on the system...excellent. I must have spent over 40 minutes in the store whilst my son tried on various different shoes. He was allowed to browse the stock on a touch screen terminal and then the staff brought probably 6 different pairs for him to try. Considering the store was so busy the staff treated us as if we were the only customers of the day. They listened to my little boy and helped him choose shoes which he liked. I was very impressed by their advice on fitting, a service which parents think you only get in Clarks. Thank you Jo and your colleagues. Your customer service skills are the best that I have come across. Other retailers could learn a lot from you!

Jon 09/11/2012

I recently bought a pair of adi ar 2.0 from schuh in wigan, the service i received was fantastic, the staff are really friendly and helpful.

julia culshaw 07/11/2012

Great service from the guys and girls. Happy helpful team

Janet Hodson 10/11/2012

Brilliant service, helpful staff and we gained a good insight into the Hunter Wellies. Really appreciate the help and friendly service..looking forward to wearing them when they arrive! :o)

Alex Smith 11/11/2012

The customer service was excellent, and I also enjoyed the in-store music!

alizanne newton 12/11/2012

The staff was really helpful and very polite and made you feel welcome

nichola jones 13/11/2012

Reserved some boots online then went in store to collect. Was served by Natalie who was helpful & friendly. Great service!

Julie Attwood 18/11/2012

called into the store on Saturday asked if they would put aside a pair of boots to be collected the next day.very friendly service and very attentive.

mr a angell 18/11/2012

really helpful staff and gave good advice would recommend to shop at this store to my friends.

Allison Fallon 20/11/2012

Rob Evans 14/11/2012

Bought a couple of pairs of converse for my daughters but a pair I would have liked were not in stock. Natalie checked other stores and whether they were online and alternative colours. Nothing was too much trouble and she instigated this without needing to be asked. Great customer service and a pleasure to deal with. Deserves a big well done.

Leeanne Nesmejanow 15/11/2012

Very good service and I love my shoes, the staff were very polite and helpful. Will definately go back, this is the first time I have bought shoes from schuh before . Thanks

nichola jones 16/11/2012

Reserved some boots online then went in store to collect. Was served by Natalie who was helpful & friendly. Great service!

Angela Grimshaw 17/11/2012

Staff very helpful, nothing was too much trouble

jean molloy 20/11/2012

staff in store at wigan shop were very helpful and pleasent when they order things for you the delivery is quick and they e mail you straight away could not ask for better service

alison roberts 20/11/2012

mrs k kyte 26/11/2012

excellant service

chevelle 30/11/2012

Excellent quality and fitting

nicola arrowsmith 02/12/2012

Awesome shoes, and awesome service. I had to lace up the tall converse and 2 of your staff stopped what they were doing to help me out!! :)

Bethany Lambert 26/11/2012

Fantastic service in store today. Very friendly, lovely attitude, really nice visit. Natalie was a great employee!

Deborah Hart 06/12/2012

I felt the service I recieved was very good.

Lin Price 07/12/2012

The young lady and the young man who served me were both extremely pleasant, courteous and helpful. I would very happily shop in the store again. Thank you to the both of you.

Elaine Bithell 07/07/2013

Chris was very helpful and considerate - thank you.

Keelan Murdock 06/10/2013

Good service on helping me get my perfect shoes thanks chris

Alan Walton 10/02/2013

Excellent service,very polite assistant and cashier,both were very helpful in my choice. Would certainly use this shop again and also recommend to friends.

sarah evans 11/05/2013

Lovely, polite, friendly and helpful staff

Andrea Kelly 23/02/2013

Great service. Lovely staff who were friendly and helpful. I took my little girl who is 6 and the young girl who served us was lovely towards her. I am going to take my little boy next week to get him son Converse trainers.

sharon gibbons 20/02/2013

i came to buy my 5yr old daughter new shoes.the 2 members of staff who helped me were called claire and jo .they were friendly and helpful and knowledgeable about the fit of the shoes on my daughter.i was really pleased about how i was treated as a customer and the 2 memebers of staff who i named are a credit to your store.my daughter was pleased with her new shoes as well and i will be shopping with you again.thank you

Barbara Foster 18/08/2013

I have purchased items from the Wigan store, and just a couple of weeks ago, from the Truro store (we were on holiday in Cornwall). Every time I have visited Wigan (and the one time in Truro), I have found the customer service some of the best I have ever experienced. Sometimes, younger staff don't quite appreciate the importance of good customer service, but that is not the case with your staff. They are approachable, friendly and very helpful. Nothing is too much trouble for them. I have actually commented to the staff in the Wigan store how helpful they are, and what a pleasure it is to shop there. It is usually the first place we go to when looking for new footwear for all the family. Thanks very much.

Justine 21/08/2013

Bought my son school shoes yesterday. My son is autistic and new shoes are an ordeal to say the least. After all the other shop assistants avoiding us like the plague (staring and sniggering is also not appropriate), ironic because normally you can't look at a pair of shoes without one of them diving on you to "help", we were served by Natalie who was very patient and understanding. The 5 stars are for her. She was polite and courteous and very helpful in a difficult situation.

Victoria Chantrell 25/08/2013

I received absolutely excellent customer service from Matt at the Wigan store. When I wanted a pair of shoes that were only in stock in the Manchester branch, he went above and beyond with his service and made sure I got my shoes. I have passed on to my friends and colleagues how great you get treated when you shop there. Thank you.

Deborah Hart 20/12/2012

I was very well looked after at Wigan Schuh

Paula Hammond  26/04/2013

Love the store in wigan. So friendly staff

Paula Hammond  26/04/2013

As before really friendly staff in wigan

Dave cox 28/04/2013

OMG!!! What great customer service,staff that listen and advise, not impose!! Well done, something missing in this day and age!!!

rose davis 04/05/2013

very helpful, polite and friendly store assistant (Katy), thank you

Lynne Bell 10/03/2013

Hannah came over to my son and asked if he needed help, he told her what he wanted and she did it straight away, she spent her time helping him purchase the right shoes for him. She apologised for any time delays even though it wasnt her fault. Hannah was polite and easy to approach and talk to.

michael john o'hagan 17/04/2013

I ordedred a pair of doc martens shoes on line on 16/04/13,for pick at your wigan store on the 17/04/13.the whole experience was so smooth and painless.The staff at the store where so friendly and welcoming,extremely polite and hospitable,especially charlotte the young lady that served me,an assett to the company.

andy 24/08/2013

the assistant in the wigan store (grande arcade) her name was becks and was very friendly, helpful, saw i was happy with what i was looking for and give advise and answered all my questions and i can babble on with questions too..the ones i wanted wasn't in stock but becks said she could get them ordered and offered me a similar pair which i was even happier with.......can i ask that becks get a pat on the back for her service

martin spencer  02/09/2013

brillant 5 star service staff are amazing really helpful 10 /10 and the order service this company has is brilliant really impressed by the communication as to were my order is form ordering in store to email to a text and delivered to my house i wish all shops on the high street did this service i am really happy with my green day converse too please get more music themed converse in soon and thank you

Nicola Savage 09/09/2013

Friendly and extremely helpful staff. Wish more stores had staff like these guys.

Sarah  10/11/2013

I brought my 12 year old son to spend his birthday money. He was super excited to get the Joker Converse. We were served by Calum, who was really lovely, and spent plenty of time with my son as he tried different sizes, picked out a bag, etc. We came away really pleased with the service and will definitely be back. Thanks Calum!

Angela Partington 23/11/2013

I was served by a young girl named Jessica today when I came in to the store to buy myself a pair of Hunter wellingtons. Jessica was really helpful and friendly and she went out of her way to ensure that I was happy with both the style and colour of the boot, and also helped me to find a pair of Hunters socks by helping me to try on multiple colours and designs. Her customer service skills were fantastic and I will definitely be coming back. Thanks Jessica!

Jessica Mills 27/11/2013

Excellent, fast, helpful service both from in-store staff and phone staff. Impressive service. Big thank you for helping me to track down the trainers I wanted despite them being sold out almost everywhere.

Sarah Wilson 28/11/2013

Served by Lewis - really friendly and helpful. Quick service and all staff friendly.

Mrs Pendlebury 04/12/2013

Good service. 047 Sophie& 011 Hannah were very pleasant and helpful in ordering these shoes as the shoes were not in stock at the time but they arrived at home two working days later.

Kerry aspinall  04/12/2013

I am extremely pleased with my order, the member of staff who served me (male, brown hair) was incredibly helpful, I got next day delivery and I was updated on my delivery all the time which made me feel very confident about ordering from schuh again, thank you!

Margaret Connor 17/12/2013

I called in store but unfortunately my shoe size was not available. The staff were very friendly and helpful. As soon as the problem was noted they could not have been better. They ordered my shoes and told me exactly what the process would be. I ordered my shoes in store on Saturday and received them on Tuesday. Excellent service both from the store and the delivery service. Well done.

Dianne Holcroft 16/12/2013

Called in to the store looking at shoes for my son and a young guy (reminded me of Jacob from Twilight) helped us from the start. A very pleasant lad and found just what my son was after, a pair of Nike Blazers. Very impressed by all staff from the initial contact to the girl who was on the till, all smiling, a very pleasant shopping experience. Thank you Wigan staff xx

BrianHilton 07/01/2014

I would not hesitate to shop their again, Very pleasant staff.

Melanie Cookson 04/01/2014

The man who served me was really polite and efficient in The Wigan Store. His name was Christopher. Thanks

Trayana 15/03/2014

Great customer service, staff is very friendly and helpful.

Claire Sherratt 17/05/2014

I would like to pass my thanks on to your sales adviser Emily. It's not everyday that you find brilliant customer service like I received. I came in to buy some sketchers go walk for work, I found Emily was friendly and efficient. People like Emily deserve recognition as brilliant service can sometimes go unnoticed. Thanks Emily I'll definitely come again and tell people about the excellent customer service.

Victoria Briscoe 22/02/2014

Great range of shoes, styles and accessories in store with friendly and pleasant staff on hand to help. Always a pleasure to shop in store.

Claire woodcock 14/05/2014

I was served by Natalie (043) she was fantastic with my son nothing was too much trouble for her she's an asset to your store

Patricia and Johnny Townsend 12/05/2014

Nat really went the extra mile to provide both excellent service and to ensure we went away with perfectly suited products .nothibg was too much trouble . Callam provided advice and was polite friendly and efficient . Although if was closing time you would never have guessed from their manner . Superb 5 star purchasing experience .

Mrs mason 01/07/2014

When I had chose the shoe I wanted to purchase I showed the chap he checked the stock screen he said would I like to buy I said yes,he then went off to serve a young girl was with her 5mins,but it turned out to be my daughter,he then asked the young lady to get the shoe,as he passed my daughters query to another girl,give the lady who served me.apologised for the wait.

pamela hitchen 24/03/2014

Very friendly and attentive staff makes shopping a breeze

Vicki Jones 04/06/2014

Fab service from staff in store and brilliant that a sale item could be ordered & delivered to home for free

Lynn long 05/06/2014

I always go into the store I appreciate the comments the assistant Charlue always gives she should be valued as she is an asset to the store

Joy Burns 10/06/2014

I am very please with the service by Natalie at the Schuh store in Wigan when purchasing some new Vans! She was very friendly, interactive and chatty which made the purchase even more fun to do! I felt very welcome at the store and no employee was pushy in any way. All in all, i am very pleased with my purchase and my customer service in store!

Mrs M Howard 12/06/2014

Very impressed with the service from Charlotte. She had great product knowledge and ordered the trainers that my daughter wanted in a most efficient way. The goods were received today, just 2 days later well done to all involved in this!

Declan  14/06/2014

A women called charlie served me on 06/06/2014 at 12:20, she was so helpful and actually advised me about my shoe size and was really nice about it, by far the best service from the shops I've been too.

Ibinabo Jack  20/04/2014

The staff were very friendly and helpful and I felt looked after.

Melony carney 14/06/2014

Received excellent customer service from a very pleasant and friendly assistant - didn't feel rushed, which is a nice change .

Paul Teasey 17/06/2014

Charlotte was a very helpful, polite and pleasant shop assistant who was patient whilst I made my decision on choosing a pair of trainers

June Dunne  17/06/2014

Staff were extremely pleasant & polite when approaching me to ask if they could help & throughout the sale.

Arron howard 26/05/2014

I was very impreesed by the fludity and professionalism of my experience in your store today. As i walked through the door i was greeted by a member of staff named Natalie as if she had been waiting for me, gave me her full attention whilst i told her what i needed, she then recommended various footwear which met the description to which i had given to her (a lightweight trainer/pumps for my holiday as i dont like flip flops etc...) I then tried on 3 sizes which Natalie appeared more than happy to get for me. Natalie then explained to me that they didnt have the colour i wanted in my size although it wouldnt be a problem to have them ordered and delivered to an address of my choice, this was a win/win for me as i already had enough bags to carry so i had them directed to my place of work. When i got home i had recieved an e-mail confirming my order had been placed etc... I thought to myself how good and professional was that experiance. Providing the delivery goes straight forward as i am sure it will it will have been an overall flawless experience. Thank you

Sandra thomas 02/06/2014

Very pleasant staff

Neil Saunt 09/07/2014

Great service/ staff at Wigan.

emma Curran 12/07/2014

The delivery service - ordered trainers to be delivered today waited in all day to be told that they couldn't find my address! No problems with it instore so got to wait until Monday now after waiting in all day for nothing

Margaret Connor 12/07/2014

I was served today 12 th July by the most well mannered ,helpful and pleasant young lady I have met in any store in a very long time

Brian Herbert 15/07/2014

I was served by Charlotte who was very friendly and helpful. Her customer service skills are excellent as she not only helped me choose my pair of shoes but also she was asking if was buying them for anything in particular. When I mentioned holiday she was talking to me about that and it made me feel welcome within the store. Charlotte is an absolute credit to the company and it will be one of the reasons I will shop there again knowing I will receive such great customer service.

Christine Rotherham  17/07/2014

I was absolutely made up with the service I received in store and even thou the shoes I wanted was not in stock I was give the alternative to order in store and have them delivered. I received them the next day.. Free delivery. Thank you

alisha shawcross 20/06/2014

Very helpfull and polite, nothing was too much trouble the staff are an asset to the store, best prices for quality around. Best shoe store by far will defo be returning soon!

June Stewart 25/06/2014

Whole experience of Schuh really excellent. Ordered on phone with great service and shoes delivered to store in two days. Staff at Wigan store were lovely as well as totally efficient. I would definitely recommend this store - in fact I already have!

Margaret Walsh 04/07/2014

I went to purchase some trainers for my husband. Charlie1, the assistant who served me noticed that the shoes had a fault. Having consulted with her Manager she arranged for a pair to be delivered free of charge the next day. She was polite and very helpful throughout the transaction

Lyndsey Wareing 03/07/2014

Fantastic service, the cashier (I think it was 'Matt') was extremely helpful and a very good salesman, telling me they didn't have my size in store, but if I wanted to try the same style different design on in a size 6 and liked them I could have them delivered anywhere free of charge by Tuesday (which was true). I thought the e-mails / texts from Schuh were a bit too frequent updating me about my order, but wanted to give feedback on the Wigan store and thanks for being such a nice place to shop.

Joanne Wheeler 05/07/2014

Fab service. Didn't have the size I wanted in store, was delivered to my home the next morning at no charge. The girl that served me was really friendly and helpful.

Sally Hurst 08/07/2014

Very good in shop and delivery fantastic, thankyou.

Rachel Fairhurst 19/07/2014

Got advice and suggestions from Natalie, she was very helpful, and I was very pleased with the shoes I ended up with

Carol Cunliffe 24/07/2014

Purchased a pair of Tom today and the young lady that served me - Charlie was her Name was very extremely pleasant and very helpful I will shop again Schubert Thank you CAROL

Kayley Fillingham  29/07/2014

The man who served us was very polite and as soon as we stepped foot in the shop we were asked if we were okay and if we knew what we were looking for. After we had a look around and I'd picked up some shoes that I liked the man came over straight away asking if I'd seen something I liked and after I answered he asked my shoe size and took the shoe of me to see if it was in stock he came back straight away and went I got the shoes for me. He took straight us to the till and we paid. We was very polite and definatley made me want to shop at schuh again ??

Susan Glover 29/07/2014

I found the sales assistant very pleasant and helpful, she was able to show and advise about a range of different footwear that would be suitable for my needs. Sales assistant Natalie 043.

Susan Glover 29/07/2014

I found the sales assistant very pleasant and helpful, she was able to show and advise about a range of different footwear that would be suitable for my needs. Sales assistant Natalie 043.

Caroline Welsby 03/08/2014

Great service, helpful store assistant, polite, friendly. Quick transaction.

Mrs Grundy 06/08/2014

Very pleasant, helpful, friendly staff.

Bernie 07/08/2014

Excellent service and help from an assistant called Charlie T. I hope you look after employees like this as they make all the difference. She couldn't have been more helpful as I kept changing my mind.

a ritchie 07/08/2014

great service, very pleasant staff

Katie Hough 11/08/2014

Served by Becky assistant 042 in Wigan branch. Really polite and helpful, showed a genuine interest in what I was up to on that day. Fast service love my new Toms

Ann Gorner 18/08/2014

Served by Georgia who was very polite patient and helpful. Managed to buy school shoes when I was beginning to think it wasn't going to happen. Georgia found a pair my granddaughter liked AND that fitted her.

Nick Dodds 21/08/2014

Store well set out -goods easily identified. The staff girls were extremely cheerful, friendly and helpful - it made shopping at this store a very pleasant experience (and successful - I made a purchase!). Please pass on my thanks and compliments to the staff.

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