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LONDON COVENT GARDEN

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address/opening times

  • 30-32 Neal Street
  • Covent Garden
  • London
  • WC2H 9PS
  • 02037405819
This weeks opening times
Wed 20th Aug 1000-2000
Thu 21st Aug 1000-2000
Fri 22nd Aug 1000-2000
Sat 23rd Aug 0900-2000
Sun 24th Aug1030-1900
       Next weeks opening times
Mon 25th Aug 1000-2000
Tue 26th Aug 1000-2000
Wed 27th Aug 1000-2000
Thu 28th Aug 1000-2000
Fri 29th Aug 1000-2000
Sat 30th Aug 0900-2000
Sun 31st Aug1030-1900
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local info

what you say...

Jonathan Norfolk 22/07/2014

We went into schuh looking for some trainers for our 15 year old son. He's incredibly fussy so we thought it would be a nightmare but we were served by a lovely girl and it was far from that. She stayed with us for our whole visit (just over an hour) occasionally going off to serve someone else. She made no objections when we asked her to get us numerous pairs of shoes and even made suggestions herself. She was very entertaining, friendly and attentive to our sons needs. The best service we have ever recieved and we will be back. Thank you Summer!

susan avory 26/07/2014

very happy with the service. I rang on Friday to reserve a pair of Sketchers and picked them up on Saturday. Was served by a lovely man called Dammy. thank you

Camilla Lawson 30/07/2014

I don't normally spend the time writing to companies but I was so impressed today that I felt I should. I have been into the Covent Garden store several times and every time, the staff are so incredibly courteous and helpful. I don't know if it's their training or just that you've got very good staff in this store but please do pass on my thanks and congratulations. It's most likely a busy store but they are always so friendly and polite. It's a pleasure going into the store and certainly makes me choose Schuh over other show stores.

Owen 24/06/2014

Easy, straightforward and good price.

julie 08/03/2014

I went to this store yesterday and have to say the staff were friendly, inviting and helpful. Such a refreshing change and will certainly be coming back to this branch. Thanks Schuh!

Monika Vnoucková 05/08/2014

I really love this store in London...! Nice and heeeful staff! Thanks Harriet and Derek, so much! Next time in London...see you! -)

A. Price 12/08/2014

The member of staff who served me in your Neal Street store was called Hannah. She is one of the most professional people I have seen working with the public in years. She was dealing with about five different customers at the same time, some with children, and she had everything under control. She never forgot what she was doing for each of them, she told them what she was doing, she was polite but friendly with it. I was so impressed, you are really fortunate to have someone of her quality working in your store.

Janet Luong 13/08/2014

I was the last customer at the schuh store in Covent Garden. As I entered I got greeted by one of the managers who had a big grin on his face, this made me smile. Shortly, I was approached by Tim who assisted me in choosing the right shoes and giving me all the info I needed about the shoe. He put a lot of interaction in and did not rush even though I was the last customer of the store. Thank you Tim!

Denese Morden 06/07/2014

Really lovely experience even on a busy Saturday, it was a pleasure we will definitely be back.

Louise Connelly 13/07/2014

I ordered shoes to be picked up in the Covent Garden store in London while I was there on a break. The process and collection was very easy. While I was in the store I also bought a pair of rocket dog trainers, which I love. The staff member that served me was called Anto. He was very helpful and very friendly, talking to me about what I was going to do while on my trip to London etc. I received great customer service from him and would definitely go back there to buy more shoes in the future. Louise

Debbie 14/07/2014

We would like to commend 'Danny'? (a very tall guy) in the Neal Street shop for the amazing service he provided today. He was polite, well spoken, attentive and courteous. Unfortunately, the shoes I was interested in didn't fit as I really wanted to buy from him because of his service. Kind regards Debbie and Pete

Tim Calverley 16/07/2014

Excellent service

Louise Connelly 13/07/2014

I ordered shoes to be picked up in the Covent Garden store in London while I was there on a break. The process and collection was very easy. While I was in the store I also bought a pair of rocket dog trainers, which I love. The staff member that served me was called Anto. He was very helpful and very friendly, talking to me about what I was going to do while on my trip to London etc. I received great customer service from him and would definitely go back there to buy more shoes in the future. Louise

Andrea 15/06/2014

Thank You to the lady called Bianca who served me. Very quick and very helpful.

LIZ COOPER 30/04/2014

I have to say the customer service from start to finish has been outstanding. Allana in your customer services department assured me she would source the boots I wanted and call me back in 24 hours. Sure enough she did and located them in your Plymouth store. Within another 24 hours they were in your Covent Garden store as I requested for collection. I would also like to take this opportunity to say how delightful the two girls in said store were (I don't know their names but they are both Irish). Charming, helpful and just a delight to deal with, I have to say that Shuh has been the best shopping experience I think I've ever had for shoes/boots. I have told lots of people and hope you continue this outstanding service in the future. Regards Liz Cooper.

Julia Toppin 07/07/2014

Great service, very fast informative and pleasant. Paying was quick, easy and it is nice to have a digital receipt.

Sarah Younger 24/04/2014

The guy who served me was really good, patient and helpful. The name says Samuel on the receipt - would highly recommend him.

Amanda Cattrall 15/03/2014

All the staff were really helpful but particularly Josie who was a darling. I was with my daughter who has size 6.5 UK size feet and needs sometimes 6 or 7 shoes depending on the make. Josie was so helpful and for once there was stock of both sizes to see which fit was better. Consequently, my daughter bought 2 pairs of shoes. Well done!!

Giacomo 05/08/2014

It's a shame I don't remember the name of the woman that followed me during the purchasing process, as she really deserve an amazing feedback. She have been extremely kind bringing me the correct size of each pair of shoes I wanted to try. I am leaving this positive feedback for her. I wish her all the best.

SK Abayazied 11/08/2014

Loved these shoes. Seemed a little pink when I first opened the box, but I put them on they looked fab. So, so light. Unfotunately the right one was a little too small and I regretfully had to return them. The returns process was so easy, just took them into Neal St store, London & they put the money back onto my card. No questions, no quibbles. The staff were all very helpful, with a really lovely manner. Can't praise them enough.

sophie hug williams 12/08/2014

Very helpful, efficient and friendly service in your store today

Caren McGuire 28/05/2014

The service I received in store was excellent - Stevie approached me to offer help and was so helpful and polite. Chatty and friendly as well as keeping me up to date with stock check and bringing the shoes to try. The young lady who served me - on secondment from Stratford was also super friendly and did a great job advising!!! Awesome - I will definitely be back soon!!!! Thank you!

Dawn Bruschan 30/05/2014

Although the store was busy, all the staff were very helpful and the service was quick. As an older lady in a young environment I was made to feel very welcome and the advice offered on my shoe purchase was good. The enthusiastic young man, who I think usually worked in the Oxford Street branch, was very keen to show us the remote payment system, which worked well. Your recruitment policy must be good - they were all very keen. I hope you are paying them well.

Lauren miles 03/06/2014

Received exceptionally good service today at your convent garden store by a lovely smiley girl called "lana" she was very patient and knew a lot about the trainers I was trying on, helped me with the sizing as I have strange feet, fast service and fast payment method! Overall very pleased thank you schuh for once again making me very happy, will be coming again !

Alex slater 05/06/2014

From the moment I walked into the store staff were friendly and helpful. A member of staff, Ife, went out of her way to help. She ordered what I wanted and made it all so easy! Even when I came to collect my order a few days later all staff were again so lovely (I even made another purchase!) will definitely only buy shoes from Schuh from now on!

Emma 07/06/2014

The shop was very busy and the assistants were working at pace. Samuel served my friend and I and he was very friendly and efficient. It is nice to receive good service and I thought I would feed this back as it is important to recognise when someone does their job well. Thank you.

Shelleyfreeda 09/06/2014

Dear schuh I would like to take this opportunity to express my delight with the wonderful service i recently received when purchasing hush puppies at covent garden schuh. These days it is not often that a sales assistant goes beyond the extra mile to ensure a customers piece of mind and satisfaction, however it simply was a pleasure being helped by a kind young girl called Lana. It is good to know that there are some companies that still believe in good customer service. I have no doubt that I will come again. She took every measure to ensure that her service was impeccable from start to end. Hope that schuh carries on what they are doing as they are training their staff incredibly well. Once again a big thank you.

James Dixon 16/05/2014

Probably the best customer service I have ever had whilst shopping for shoes! Bianca was extremely helpful with recommending shoes that suited what I wanted, showing me the different options available and making sure I was happy with my choice. She was incredibly friendly and really went above and beyond to make sure I was happy with my purchase. I would recommend shopping at Schuh entirely from the fantastic customer service I received from Bianca.

Rose York 24/05/2014

Received such great service from Bianca yesterday. Sorry I didn't buy anything but thank you for your patience and all of the options that you showed me.

Paul Wyatt 26/03/2014

Had an amazing experience in store, Rajna was brilliant, couldn't have helped more, she was giving very natural excellent service, I'm sure if I tried on every shoe in the store it wouldn't have been too much trouble! I live out of london and was only visiting for the day but if I lived closer I would visit this store more often than others! I hope this feedback recognises Rajna for her excellent and friendly service

Jason 11/05/2014

Had a very good experience. The atmosphere in the store was very lively and the staff were all really friendly, the girl who served was of great help and the transaction was made very easy with the stores handheld card machines(with which I was very impressed!!!) :)

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