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INVERNESS

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address/opening times

  • Eastgate Shopping Centre
  • Unit 66
  • Inverness
  • IV2 3PP
  • 01463897812
This weeks opening times
Thu 24th Jul 0900-1930
Fri 25th Jul 0900-1800
Sat 26th Jul 0900-1800
Sun 27th Jul1100-1730
       Next weeks opening times
Mon 28th Jul 0900-1800
Tue 29th Jul 0900-1800
Wed 30th Jul 0900-1800
Thu 31st Jul 0900-1930
Fri 1th Aug 0900-1800
Sat 2nd Aug 0900-1800
Sun 3rd Aug1100-1730
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local info

Inverness is the capital of the Scottish Highlands and home to the famous Loch Ness Monster! The city is bustling throughout the year with big attractions in the summer such as Rockness and Belladrum Festivals, and winter sports readily available at nearby Aviemore. Our store is situated in the upper mall of the Eastgate Centre and opened back in 2003. This store now also hosts a range of styles from our schuh kids range!

what you say...

Lin Walton 02/06/2012

Hi there, I just wanted to say a huge well done to you at Schuh for the fantastic service and experience we had yesterday when shopping at your Schuh store in Inverness. My husband and I were in the city on a day trip, and walked past the shop and I happened to see a pair of Sketchers shoes on sale and we walked into the shop to see if they were available in my size. The shop was extremely busy, but the store manager (I think it was Richie or Richard, but I may be wrong) immediately came over and greeted us, asking if I'd like to try the shoe on and checking the size I wanted, and he asked a member of staff to check for my size in their stockroom, and invited me to sit down. Within a minute or two, the young lady was back with a different colour of the shoe I wanted, and explained the shoe I wanted wasn't in stock in my size, but asked me to try an alternative colour on in the same style, and explained they could order it in the right colour to be sent to my home address within 3-5 working days and if it wasn't suitable, I had a year to return it, etc. etc. Fantastic service, and the young lady gave me a printed slip to take to the till so that the girl on the till could order the shoes for me. The while process took less than 10 minutes, and was professional, helpful, 1-2-1 service which gave me exactly what I wanted quickly, efficiently and left me walking out of the shop with a big smile on my face! Well done, Schuh! This store is a brilliant example of high street retailing at its best - professional, super-efficient, with exceptional customer service from the moment we walked into the shop to the moment we left! Your Manager at this store is exactly what every retailer dreams of - he runs a professional, customer-focused store with well-trained staff who know their business, and I felt like a very valued customer from start to finish. Thanks again for a fantastic shopping experience yesterday - well done!

Carl Bennett 06/10/2012

Two very helpful sales staff (Sarah and one other whose name I didn't catch). Despite my awful desription of what I was after they were able to point me in the right direction, and I got exactly what I wanted. Very helpful, attentive and friendly.

Emily macneil 17/10/2012

Not from Inverness and do main buying on line but buying trainers in Inverness showed us what you miss out on when u buy on line customer service was great we were seen fast which was good as we did not have a lot of time my daughter loves her new trainers.

kirstie 19/10/2012

The service was great and the will be as quick as they can and the converse are great but a bit excpencive

Elaine Finlayson 14/10/2012

Fast friendly service. The young man who served us with helpful and patient while my daughter made her choices. Well done Kevin.

michael creech 14/10/2012

On Saturday 13/10/12 i purchased a pair of sketcher shoes from your store Inverness branch inside the Eastgate centre. I would like to say that the sales staff were very friendly and helpful in helping me choose a pair of shoes. Even though the shop was full of younger people they took the time and interest to help me (i am 53 years of age) in selecting a pair of shoes that may assist with walking comfortably. I have recently undergone an ankle fusion operation and am trying various types of shoes with different styles of sole to assist in walking. Once again my thanks to your staff. Regards, Mike.

Scott MacLeod 18/10/2012

I would like to say that the assistants that work in this shop are amazing :) Shaun got me my shoes, Liza put them through the till so i could buy them and Shona signed it off, talk about teamwork! Also got a great discount in the shop because of a special someone. Would just like to say that the experience i had was good and i would really recommend this shop to anyone who is looking for new shoes. They will be seeing me in this shop again in the near future.

Isla MacKenzie 23/10/2012

Very helpful and friendly.

Catriona MacArthur 26/10/2012

The girls who served me were helpful and efficient and I was particularly impressed that one had remembered my visit several days before. Also very happy with my purchase. Thank you very much.

DONALD MACKAY 30/10/2012

Friendly and helpful staff.

STEWART GILLIES 28/10/2012

A simple purchase - a pair of crocs, but as always excellent service and attention from the staff in this store. My first place to look when getting new shoes.

nathan corbett 15/10/2012

Excellent service

Ben Vincent 03/11/2012

Surprisingly helpful and attentive service on what was a busy day. I was impressed with the time and attention spent by your assistant getting the right style and fit for my son's long awaited pair of Vans.

derek oliphant 12/01/2013

I found the assist very attentive and polite. It really made a difference to my shopping experience unlike other stores I attended. So much so I have went to the trouble of finding this feedback page. I will now ensure I visit this store when shopping in the future. I would appreciate this feedback getting back to Kevin.

Lynsey McHardy 12/01/2013

Very helpful assistant. Good to find half sizes.

Colin Ross 01/12/2012

Was served by Abi ,ery polite prompt and friendly service.Shoes were retieved from the store room quickly without fos and with a smile.very happy with the service.

Andrew Crawford 04/12/2012

Great service from VIkki the assistant, friendly & so helpful and a great choice of quality products. Will definitely buy from you again, thanks for making it an enjoyable experience.

ANDREA 07/12/2012

On entering store was greeted, as i knew what i wanted, was served and out the door within 5 minutes - just what I needed on a busy Xmas shopping day! Staff were friendly and helped with searching for additional gift via web for me.

ANDREA 07/12/2012

On entering store was greeted, as i knew what i wanted, was served and out the door within 5 minutes - just what I needed on a busy Xmas shopping day! Staff were friendly and helped with searching for additional gift via web for me.

Niall Ross 22/05/2013

Fantastic friendly and efficient service from Leanne at you Inverness store.

Jonathan Bircumshaw 26/05/2013

Excellent and very friendly service.

Sarah Robertson 25/07/2013

louise brown 29/07/2013

Always good experience buying shoes in store staff go that extra mile for you.

Rachael Tierney 29/07/2013

Very lovely customer service :) Kevin was a regular heart-throb

Sheena Mackenzie 30/07/2013

I visited the store yesterday to buy school shoes for my daughter. I found the staff ultra friendly and helpful. They were patient while my daughter tried the shoes on and made sure there was always someone on hand to help us. We purchased 3 pairs of shoes for school as she loved them all and left the store very happy with our purchase. Unfortunately, in the very next store that we visited, I put the bag down on the floor while I was looking at a rail of school uniform clothes and noticed a short time afterwards that they were gone. :( I returned to the Schuh store where they were bought to see if they had been handed in but no. The staff were so helpful in contacting security and doing all they could to help us with the situation we found ourselves in, I cannot praise them enough. I wish to thank them all for being so helpful and thoughtful and will definitely recommend to everyone I know.

Mandy Mitchell 28/07/2013

Got a real bargain. Got lovely shoes in the sale that are very comfy and I know they are going to get worn lots. The member of staff who served me was very friendly and chatty.

Mary-Ellen Fegan 30/07/2013

The staff were really friendly and helped me to get the shoes I really wanted :)

Catherine Cameron  30/07/2013

The assistant who helped me was called Carly and she was friendly - still smiling even though I changed my mind numerous times!

Kyle Oliphant 19/01/2013

Assistant Marc was very helpful and patient with me

David Sutherland 27/01/2013

Easy and painless purchase. You were never pounced upon when entering the shop and the assistant was so polite and helpfull, nothing was a bother. This was even when I was undecided over which boot and colour to purchase. The decision was made easier with the service received and I'm happy with the product.

Allan Lamont 26/01/2013

Excellent service from Sam went out of her way to make sure I got what I wanted first class

melissa macdougall 28/01/2013

My partner and I received fantastic customer service from the inverness store whilst doing xmax shopping last month. Three pairs of footwear purchased! Taylor in particular was very helpful. Melissa & Joe, Isle of Skye

Eve king  24/06/2013

schuh was great got th shoes i wanted and great help from laren we loved her she knew every thing about converse

Ashley Paul 24/06/2013

Great service. Helpful and knowledgeable staff.

Audrey Bruce 27/06/2013

A very good service from the sales assistant, good advice about size and fit.

Audrey Bruce 27/06/2013

A very good service from the sales assistant, good advice about size and fit. Kevin was the sales assistant.

Jemma Munro 30/06/2013

Very good quality and good service

Dinah Beattie 06/10/2013

I found the staff efficient and extremely helpful especially as I am a lady of more mature years!

Nicole 11/09/2013

I was in the Inverness store tonight for the student night and was served by Fiona, she was very helpfu and gave me her opinion which I found very useful as I ended up ordering the shoes she recommended, the shop was very busy so service was a bit slow but I have worked in this environment before and understood the delay but overall I was very pleased with the service I received in store:)

Lucy Munro  15/09/2013

Served by lovely lady, very considerate, had a nice little chat with me while I waited for my shoes to come from back of store, highly recommend this company to all my friends, everyone at this store is genuinely polite which is something needed when you are giving people footwear that needs to be comfortable for them, and this young lady certainly did that to me and put a smile on my face today, so thank you :)

Niall Manson 16/09/2013

Chloe the assistant that served me was very helpful and had a great manner.She is a credit to your Inverness store.

Simon Shorthouse 10/02/2013

My wife and I went into your Inverness store today (10/02/13) and were served by Vicki. We can honestly say that we have never met a more polite, attentive sales assistant ever. She was well presented, extremely helpful and knowledgeable about your products. Well done Vicki and well done Schuh for employing such a lovely young lady - if you have such a thing as a staff reward, Vicki deserves to get it.

Heather 03/09/2013

Our assistant Chloe was great, particularly nice compared to the other floor staff who didn't seem to be as interested. Very friendly and took care of our purchase very well, I only wanted to fill out the feedback to give credit to her especially.

Adam Marsden 04/09/2013

Lauren was very helpful and polite even though she was rushed off her feet . I didn't wait long to get sorted out . Brilliant service !

Mary-Anne Hogg 13/08/2013

Bought some shoes last week and had to order in the right colour, as always Inv. are happy to organise this. They were a gift and time was getting tight but with next day delivery to store, I thought no problems. Unfortunately when the shoes arrived they were badly marked and the box had had an extremely hard life! Can I just say the staff in the Inverness shop, as usual, were superb in dealing with this, they are always 100% helpful. Shame on whoever sent these out in that condition!!

Rasmussen 12/08/2013

I have been in this store many times and the staff are all very friendly but I was served today by Laura and she was Excellent. She was incredibly helpful and knowledgeable on the products and went out of her way when assisting us. I was very impressed by her service and polite and friendly manner. I hope she gets due recognition for this as many of the young assistants that work in shops are lacking in the skills and communication that make good customer service. Thank you Laura!

Megan Win 23/03/2013

I had a girl called Sarah who was so lovely. She was absolutely delightful and she was more than happy to help and she is obviously enthusiastic and good around people. She managed to get my shoes quickly and easily and was helpful in making sure I had the right size and style. Best service I've had in schuh. Thank You :)

A Mackle 20/03/2013

On Saturday I Went into the Inverness store with my daughter who was looking for a pair of purpleVans. She picked a pair from shelf to look at when the assistant Leanne came over and asked if she could help. My daughter asked for a size 5 which Leanne went to look for but then came back and apologised as they did not have any in stock but explained if we wanted to order them we could have them delivered to our house or the store free of charge and they should be delivered on Tuesday. We agreed we would like to have them delivered to our house as they were on sale and live about 40 miles away so didnt know when we would be back in Inverness. Leanne gave us a ticket to take to the till and give to the cashier who would process the order. Leanne was extremely helpful and polite as was Vicky the cashier at the till. We received the Vans on Tuesday morning as promised and I also received emails updating me with the status of my order. The service in the store was great and the delivery very quick too. Thankyou.

STEWART GILLIES 19/07/2013

As always, friendly helpful assistance and great shoes!

Gemma Pietrzyk 20/07/2013

I was really impressed with the store staff, I went in and easily found the shoes I was looking for. The worker I asked for a bigger size was cheerful and went off immediately to ask for it and found me a seat to wait in. Another worker came out within minutes with my shoes, and explained that they didn't have my size but she had brought me another similar pair to try for size. She then explained that they would order my shoes in for me, and took all my details. She was really friendly and efficient too.

STEVEN MACKINTOSH 31/10/2013

The sales assistant was very friendly, attentive and made sure I was happy with the fitting of my new shoes he also told me about your guarantee - happy to say shoes are great.

Lesley Allanach 29/10/2013

Very impressed with the speed at which shoes were ordered in the Inverness store and delivered to my house in Forres - they were ordered at 1pm yesterday and we were told they would be with us by Thursday at the latest due to being in the Highlands - I had them on my feet by 1pm today - less than 24 hours later! Excellent service by the staff in the shop to get me to try on a similar pair for sizing and guarantee I would have them at my house rather than having to go to the store to pick them up in time for leaving the country on Friday.

Caron Munro 14/10/2013

Great, fast service. helpful and friendly staff

Jenny Saunders 05/06/2013

Attended to by Emily. Fantastic service. Very friendly and professional. My 9 year old daughter was made to feel very special. Despite the shop being busy we were seen to very quickly. Emily made sure that the shoes purchased were the correct fit advising us which make would be most suitable for our daughters feet, explaining to our daughter in such a manner that she was not too dissapointed in not getting her first choice in shoes. Well done Inverness and full marks to Emily.

Eleisha 07/06/2013

I received lovely service today from Emily in Inverness. She was friendly and easy to talk to. She was also helpful with my questions about the Hush Puppies that I was buying. More sales assistants need to be friendly like Emily! I will definitely return in the future!

Fiona Will 08/06/2013

Excellent service from your Inverness store. Buying Converse for our 6 year old daughter and your assistant Lauren couldn't have been more helpful. Feet were measured and shoes were tried. She went and got the next size up to compare them too. Nothing was too much trouble and the till experience was good as well. Result was one very happy 6 year old which means happy parents. She even got a balloon and a sticker too!

Fiona Will 08/06/2013

Excellent service from your Inverness store. Buying Converse for our 6 year old daughter and your assistant Lauren couldn't have been more helpful. Feet were measured and shoes were tried. She went and got the next size up to compare them too. Nothing was too much trouble and the till experience was good as well. Result was one very happy 6 year old which means happy parents. She even got a balloon and a sticker too!

Ewan Ross 09/06/2013

Assistant was very helpful and charming

Mark Hammond 12/04/2013

I purchased a pair of etinies from a female employee earlier today and i received fantastic service. When she found a small black mark on the shoes she offered me a 10% discount. She wasted no time by getting the shoes in my size and was very friendly. Service never lets me down here. Great job :)

Kelly O'Donnell  15/08/2013

Had a very good experience in the Inverness branch buying new shoes for school. Although it was bust the assistants were very happy to help and didn't make me feel rushed. I was able to try many different boots and shoes, insoles and was lent a shoehorn. The customer service at Schuh is the reason me and my family return every year to shop there. Brilliant :) especially assistant Kelly, number 011 who was helping me

Kathleen Macpherson 21/08/2013

Myself and my daughter were served by a very helpful member of staff called Chloe. Chloe gave very good advice which was much appreciated. Great shop will definately be back.

louise miller 21/08/2013

Very helpful staff, very efficient and knowlegable about their products very impressed and would definatley recommend.

leslie miller 21/08/2013

very helpful staff would highly recommend

Ella 19/04/2013

I was served by Hannah who had an excellent customer approach. She was very smiley and helpful and I certainly left your store with a smile on my face. Not only the service was excellent my trainers are AWESOME! Thank you very much.

Ella 19/04/2013

I was served by Sarah and as always your staff was very nice and happy to help. Couldn't be more happy with the service I received but then again it's always that way in your store. Thank you very much! :)

Lewis Warburton  06/05/2013

Very helpful staff, namely Lynsey. Overall enjoyable shopping experience, very impressed. Will definitely be returning in the future.

Elaine Clifton 04/05/2013

Service was excellent ! I had looked on your web-site and seen a pair of shoes that I really liked. I was in Inverness last Saturday and went into the store, but could not see the shoes I wanted. The staff were very helpful, and looked for them on a screen having given them a description. The shoes were ordered and they sent me a text to let me know they were now in store. I collected them yesterday, and they were a perfect fit ! I have not bought from schuh before, but will certainly look for footwear in your shop again ! The staff were all very nice, and I have to say, happy ! The atmosphere in the shop was great, so overall it was a great experience to shop there. I hope my comments will get back to the store involved as it is always good to get great feedback and a pat on the back ! ! Very happy shopper !

Alexis MacKenzie 08/05/2013

Sarah was extremely helpful and informative and so pleasant as was the manager. Such a pleasure to shop in such a store. Nothing was too much trouble .

Paul Eddington 25/08/2013

Very helpful assistant, pleasant and knowledgeable

Victoria 20/02/2013

I never usually leave feedback regarding customer service, products etc. however I have been in the Schuh store twice this week and each time I have been greeted by friendly staff who go out of their way to help. I was given good honest information of a few types of shoes I was interested in and although just purchasing one pair of shoes, I plan to return next week for the another pair. This is definitely how customer service should be. Fantastic staff and level of service and I will definitely return to the store instead of shopping online! Thank you!

Rita  24/02/2013

The service was brilliant!! The lady was sooo nice! And I love my new pair of shoes!!!

Andrew Crawford 02/12/2012

Great service from VIkki the assistant, friendly & so helpful and a great choice of quality products. Will definitely buy from you again, thanks for making it an enjoyable experience.

Rachel MacFarlane 02/12/2012

Our server was very polite, and very patient. I think her name was Vicki. Nice and comfortable to be around, not awkward at all. Love to be served by her again.

Tracy Macleod 05/12/2012

Vicki was our first class assistant, she was very patient with us as my daughter tried on quite a few pairs! love the shop

Kelly 03/12/2012

My assistant was Laura, she was really nice and helpful. She was very open and pleasant and helped me to pick the right pair of converse! The rest of the staff were also very pleasant but especially Laura

Andrew Crawford 04/12/2012

Great service from VIkki the assistant, friendly & so helpful and a great choice of quality products. Will definitely buy from you again, thanks for making it an enjoyable experience.

Jonathan Bircumshaw  21/09/2013

Fantastic service very helpfull young lady who knew a lot about the products she was selling.

Jonathan Bircumshaw  21/09/2013

Fantastic service very helpfull young lady who knew a lot about the products she was selling.

Fiona McGibbon  28/09/2013

I was so indecisive the shop assistant had to keep going back and forth to get different sizes, then I changed my mind and she had to go back again and get the first pair. She did this with grace and a smile on a busy Saturday. The cashier was equally friendly and helpful. My shoes are fabulous.

Jonathan Bircumshaw 28/09/2013

Again Sarah was a great help and an asset to your store. this is the 2nd time in a week I have been served by her and she has been great with my kids both times.

Rosemary Walker 04/03/2013

The staff in the Inverness store are always friendly and helpful without making you feel uncomfortable about browsing - which I often do before buying . On this occasion Laura helped me, she is friendly and efficient. The cashier Ellen was equally nice.. I love shopping in Schuh, just waiting to win the lottery so I can do it more often !

DAVID MACMILLAN 06/03/2013

efficient and friendly service

Margaret Cameron 09/03/2013

staff were very polite and helpful. Would definitely shop again.

Margaret Cameron 09/03/2013

staff were very polite and helpful. Would definitely shop again.

shimi 04/03/2013

Thank you very much ,great customer service

Gillian Giannandrea 17/03/2013

excellent service from Marc, he is a credit to you and your store.

Alison Ross 21/04/2013

As usual I left the shop with a lovely pair of shoes feeling very happy. Served by Shona whose manners ,friendliness and customer service was second to none. Thank u Inverness store for your usual service.

Kieran 22/04/2013

Excellent service

David Thompson 26/04/2013

Great service, nice store, very pleased with the whole experience Thank You.

David Thompson 26/04/2013

Great service, great store and great shoes. Thank You

linsey paul 26/04/2013

The people in the Inverness store were exceptionally helpful!! first I had reserved 2 order of converse trainers online and went to the store the next day (Thursday late night), I couldn’t decided which ones I wanted but Sarah(assistant) was more than helpful, I decided which ones I wanted but they had a wee mark on them so Sarah said don’t worry not a problem and offered another set to me which also had a tinny mark on them-I mean I was just being fussy, she offered to see if she could clean the mark of which she did so I more than delighted, so I was taken up to the till and was given student discount I was delighted as this took the cost down a little than was said goodbye by all the staff as I left the store-it was a brilliant experience, u don’t get this in most store normally people can’t be bothered. Exceptional service with a smile by the team (lynsey and Sarah and the rest) I would like this to be made aware to the team at Inverness

Denise Matthew 22/12/2012

Once again, excellent service at your Inverness store. Sound advice on sizing between brands. Helpful and informative staff. well done.

Nigel Fuller 28/12/2012

Great thanks

katie mcmillan 10/05/2013

The service i received in the inverness store is 1st class,the staff are all very friendly& helpful. I have been in the inverness store a couple of time in the last few months & i have been served by the same person who's name is Lynsey she is very friendly & smilely & nothing is a bother to her.she is a credit to ur store.its nice to shop in a store that is welcoming & friendly.

Robbie Devenney 12/05/2013

I bought shoes from your store in Inverness today(12th May 2013) and wanted to say how impressed I was with the employee who helped me today, I think her name was Vicki. I got the impression that she must have been a new employee, today may have even been her first day. She was very attentive and apologised for the wait while she went to get the shoes I asked for(but I did not feel it was a long wait at all, and one of the quickest I have had at Schuh, I've never what I would call a long wait in a Schuh). She then asked me about what I was doing that day and was very nice and we had a nice chat. She was the one who made me aware of the ability of being able to give feedback, this may be as she is a new employee and so the store wants the feedback, and as I felt she was nothing short of excellent I felt it my duty to pass this on.

Robert Halley 12/05/2013

The young assistant was smartly dressed,very polite and pleasant and extremely helpful. It was a good experience visiting the store and no doubt my wife and I would definitely shop there again. We also found other members of staff very pleasant and helpful.

karen macinnes 12/05/2013

Visited the Inverness Schuh store today with both my children who were shopping for new shoes, we were served by Hannah who was very friendly, helpful and endlessly patient, all in all a very positive shopping experience, thanks Hannah :)

Heather Gemmell 17/05/2013

Very friendly excellent service. Thankyou

David King 18/11/2013

Staff were quick to attend to us and efficient. Limited selection for shoe size 11 and 12 in the brands chosen. Found suitable shoe but limited choice.

Arlene MacGregor 29/11/2013

The girls were both so helpful and nothing was a problem. I bought some beastie slippers and the pair I chose were not in my size but the assistant brought out another couple of choices for me and I have to say I am delighted with the slippers. Very happy customer thank you

Karen Macdonald 01/04/2014

my visit in store was excellent, lovely new fitted store, long awaited for after 4 weeks, had exactly what I wanted, comfy shoes for work, and sparkly vans for my holiday, Kev gave excellent customer service and dealt with my needs quickly and promptly as I only had 15 minutes to spare. Delighted with my purchases, and will be back .

Simon 06/04/2014

Great service from Meiggidh

Steven Watson 07/04/2014

Great service from your staff in Inverness, pleased to see us, happy to help in a busy store. Lovely gutties

Callum 10/04/2014

A girl called Morven was extremely helpful. She brought me many shoes and gave her advice to help me get the shoes i wanted. She gave me all the advice i needed! thanks.

Fionnlagh Call 10/04/2014

I was served by a boy who I believe was called Murray and he was very enthusiastic and very happy to help, good quality staffing and a good pair of shoes

Caitlin Mackintosh 11/04/2014

Chloe was really informative and polite and very helpful. Couldn't have been better!

Amanda wood 10/05/2014

Very polite and helpful young man , best service I've had from a sale assistant in a long time from start to finish .

Clarke Fraser 05/05/2014

Great Friendly Service from all Staff especially Murray. Thanks for all your help.

Harriet Inglis 07/05/2014

The last twice my kids have needed shoes I have gone to Schuh inverness rather than the more traditional kids shoe stores. Staff here are amazing with the kids and really patient when my kids suddenly change their mind. Staff show real expertise and confidence when fitting the kids shoes and are really pleasant and give you time even when store is busy.

Kathryn Christie 23/06/2014

Excellent service from very helpful staff. This was my first visit in a very long time but won't be my last. Thank you for your help and advice Richie.

Mrs Janet Bird 28/06/2014

Everyone was very helpful and answered any questions I asked quickly and with knowledge.

Chris Allan 25/05/2014

Meiggidh was very nice and patient - she took time to explain things to us. A very pleasing retail experience. Great idea to e-mail a receipt copy. One thing though - e-mailed receipt copy had no text just a logo and the barcode. An awful lot of money for a pair of sandshoes, though.

Gilbert Robertson 30/06/2014

Schuh wouldn't accept a return on a product which I felt had a manufacturing issue/defect. I think Schuh have a dubious returns policy, and it seems they don't care about you as a customer once you've bought from them. There are far better shoe stores out there. Avoid Schuh like the plague.

Kate Stome 01/07/2014

Great product, great quality and really friendly, helpful staff!

george mackay 14/04/2014

I went into your shop with my two children aged 11 and 13 who can be a nightmare when i try to get footware for them but if it was not for your assistant ryan who was very helpfull,polite,and very patient it made my task very easy i will certainly be back again

Louisa Thain 11/04/2014

Morven was most helpful to me in the store. An asset to the company. She made my purchase easy which I like.

Eve Duffy 13/04/2014

Served by Chloe who was very helpful,polite and and extremely patient. Ensured children's shoes fitted well and nothing was a problem to her. My first time in Schuh and due to the excellent service I will recommend the store and return. Chloe is an asset to your company . Regards, Eve Duffy

Mandy Darroch 16/04/2014

Served by Carly, very quick service and helpful advice - great!

Callum Morris 10/06/2014

Really nice and friendly :)

Andrew MacLeod 13/06/2014

Great service with a smile. Thank you Lucy.

Julie Penwright 11/06/2014

I exchanged a pair of shoes for a different colour and then noticed they had a very minor flaw so got another pair- Murray (assistant)was very obliging and helpful in making sure I was satisfied with my new purchase - thank you- much appreciated!

Donna Walker 04/07/2014

We were served by Fiona who assisted us in purchasing a pair of kids vans. She was excellent. She was patient while my daughter tried on different pairs in different sizes, advising us on the best sizes for growth etc. had it not been for this service I may not had bought the shoes. Fabulous, personal service.

Kirsty ruck 05/07/2014

Sales assistant was very attentive and helped out a lot as my first choice and In fact a lot of my choices were not in store in my size and I needed them to take home today she was back and fore to get several options for me and I left happy with 2 new pairs of shoes score was not full as schuh need to stock more size 8 in store

Colin 15/02/2014

Very quick ,efficient and helpful service by the staff that served me.

Graham Douglas 19/02/2014

I was served by Sam, she was extremely helpful and pleasant. She was able to help me find the pair of shoes I was looking for an asset to your company and refreshing to be served in such a helpful way. Regards Graham

Linda Powditch 20/04/2014

Nice store, very busy, helpful staff member Ryan ,bought 2 pair shoes............love them

Shirley Cameron 22/04/2014

We were served by Ryan and we found him very helpful . What a nice fellow and also the cashier Samantha was really nice. We look forward to returning to the store . My daughter loves her new All Stars Converses :)

Kyle macleod 27/04/2014

Great service. Excellent staff especially Meiggidh, she helped me narrow my options and make the best decision for myself. I Felt at ease the whole time and the conversation made by Meiggidh was delightful. Really happy with my buy from schuh.

Marlene Yule 01/03/2014

I live in Inverness...a lady of mature age, who has never been in Schuh. Today my 10 year old daughter was visiting me in Inverness, from Aberdeen and dragged me in to look at a converse boots. What charming helpful staff! We were served by a young man, Murray who coudn't have been more helpful nothing was too much trouble for this young man, dealing with a youngster who couldn't make up her mind between Converse or Nike! I commended your manageress on Murray's attitude(she was equally charming!) In a society where good service is more and more becoming a rarity, I commend your organisation for excellent treatment of customers. Please pass on my thanks and good wishes to Murray and staff at Inverness Schuh. Marlene Yule

Iain Macdonald 26/11/2013

Great service!!! Thanks

Iain Macdonald 26/11/2013

Great service!!! Thanks

George Gordon 29/03/2014

Excellent service from Ben Thank you

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