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address/opening times

  • 200 Oxford Street
  • London
  • W1D 1NU
  • 02033559914
This weeks opening times
Fri 29th Aug 0930-2100
Sat 30th Aug 0930-2100
Sun 31st Aug1200-1830
       Next weeks opening times
Mon 1th Sep 0930-2100
Tue 2nd Sep 0930-2100
Wed 3rd Sep 0930-2100
Thu 4th Sep 0930-2100
Fri 5th Sep 0930-2100
Sat 6th Sep 0930-2100
Sun 7th Sep1200-1830
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local info

Oxford Street is in the very heart of London (Westminster) which means it is supported by great transport links. The street is not just well known as a major shopping destination but as well as a haven for restaurant lovers, offering visitors with every type of food imaginable. Its central location allows easy accessibility to key tourist sites and entertainment with the famous Soho located just around the corner. Our store which also hosts a variety of styles from our kids range opened back in 2004 as our flagship store.

what you say...

Jane Kett 11/06/2012

Hello I’m sure most customer service messages are negative but I’d like to go against the norm! My daughter and I were shopping on a very busy Saturday in the Oxford Street store and received the best service imaginable from the gentleman who was managing the floor and our assistant Hayley. We tried on many many pairs and their kind attention was faultless. We bought 3 pairs! Thanks to all the team making our visit so pleasurable.

Jill Miller 30/07/2012

I was in your store in Oxford Street this afternoon after a long day shopping. I was served by Tim who apologised for the delay as he was busy with another customer. I purchased a pair of shoes and there was another delay to pay as the cashier was dealing with a telephone enquiry. But this is not a complaint! I just wanted to say that we had some of the best service that we'd had all day. It makes such a difference when staff keep the customer informed of any wait etc and Tim was very friendly and polite and found time to chat with my partner and I. The cashier was also friendly and apologised for the wait. My partner also looked in the men's department, all the staff we came across were friendly and helpful. So thank you to all the staff at Schuh, Oxford Street. They really do make a difference.

MelanieHydePark 10/07/2012

@schuhshoes wouldn't normally tweet about shopping service but had to say Oxford Street store were top notch!! #happycustomer

lucy 05/08/2012

I came into your oxford street store on friday at about 2pm and was so blown away by the customer service that I had to get in touch to let you know. Unfortunately I didn't manage to get the name of the guy that served me but he was about 20 years old, had longish light brown/blonde hair and had pale skin. he was so friendly and nice and helpful and was a pleasure to talk to. The girl at the till point was also delightful and the guy at the door was really nice when I left I bought a pair of the house of holland superga trainers - if that helps find out who served me thankyou for my brilliant shoe shopping experience Lucy Delane

Paul Davies 13/08/2012

Excellent service from your staff who advised and smiled throughout, this is rare in retail these days and I often leave shops disgruntled and empty handed. I left your shop smiling and with 2 pairs of trainers when I only went in for 1. I'll be back!!!

Janet Hambly 15/08/2012

For about 3 weeks I have been trying to get white Converse hi-tops for my daughter's 16th birthday next week. Your telephone helpdesk, live chat staff and staff in Oxford Street bent over backwards to try and get a pair in time for me to go to London from Reading to get them cutomised yesterday before the customisation offer finished today. Through everyone's efforts (particularly Le in the store), it looks like the customised hi-tops will be posted back to me today to arrive in time for Chloe's birthday. This has saved me the cost of getting the train back to London to fetch them. All your staff have been absolutely fantastic and I'm sure I must have driven everyone nuts. Le called me back regularly with updates and Nicole (Oxford St) managed to reverse the on-line order because the store delivery turned out to be quicker. You've all been great.

Luke Allwood 19/10/2012

I had a very helpful member of staff called Ben, who was brilliant. Gave me great advice and was quite happy to keep getting me different shoes, sizes and insoles. A very nice chap and made for a very pleasant experience, after a long and hectic day. So there we go.

christos stefanidis 21/10/2012

Amazing customer service in a very busy environment. The 2 employees who helped us were not only patient but extremely polite as well.They also were very well informed about the shoes i asked for and, if they didnt know something they immediately asked for details from somebody else and informed us immediately.We appreciated this alot because they helped us choose in the best way they could. A big bravo for your employees!! A big bravo also to the company who cares about the customer service. We will definitely be back and recommend your store to friends. Thank you

Gemma Simpson 21/10/2012

Great value for the price. All the staff are very friendly and always willing to help. Love Schuh!

Josephine Dunn 23/10/2012

I was helped today at your Oxford Street store by a lovely girl called Liz. When I left I thanked her and told her she was by far the nicest shop assistant I had come across all year! I asked her whether there was a customer comment form etc and was advised to leave my positive feedback here. So here you go: LIZ - Oxford Street store - friendly, knowledgable, polite, helpful - 10 out of 10. Made a difference to my day. All the best, Josephine

Chris Charalambous 26/10/2012

Wow... never shopped with you before and all i can say is.. it was one of the most pleasant shopping experiences ive had in years! customer service was so polite, so helpful and nothing was a problem. when my size asnt in stock the thought of returning to the store horrified me as i live in north west london and its a fair trek to get into town. the amazing girl that served me ( cant remember her name but her ID is 514) offered to order them for me, and get them delivered to my home address by Monday - for no extra cost! They arrived on Friday ( ordered on thursday) meant to arrive Monday. Wow... seriously impressed and happy with the service, the girl in the store was great, and the overall experience was one i will recommend. Chris Charalambous

Steve Stokes 27/10/2012

Just a quick note that the staff in the Oxford Street are the friendliest in any shoe shop I've been in. It makes a real difference.

Kluane Heath 30/10/2012

I had the boots reserved online and went into the store to try them on. The lady (didn't get her name) who greeted me at the door was friendly and helpful when I explained that I had reserved some boots. She passed me onto a server called Remi who got my shoes quickly and was helpful, friendly, and chatty. My cashier Jenni was also very friendly. They were knowledgable about the boots and how to take care of them. I had been wandering all over Oxford Street by that time and the efficiency and friendly attitude of your staff was really refreshing! I hope you pay them well! They deserve it :-)

Karen Presland 01/11/2012

I would like to compliment Schuh on their service at their Oxford Street store. I had to take back a pair of boots as they were faulty. The way in which the staff dealt with this was exemplary. In particular I would like to thank the young lady who served me, "Liz". She has a wonderful manner and gives a fantastic service with a smile. Just what customers need at the end of a long working day. The manageress was also very helpful and pleasant. Not only that, I didn't take the boots into the store until about 8.00pm on the Tuesday evening, and by Thursday morning a replacement pair had been delivered. Thank you Schuh, and all the staff involved. Karen Presland

Darcie Hooper 02/11/2012

Very pleased with the service we received. Staff were polite, helpful and chatty. The shoes we wanted were also in stock in the size we wanted.

Ben Fairbairn 02/11/2012

All of the team were friendly, welcoming and extremely helpful.

Rosie Bailey 18/05/2013

Wonderful, thoughtful, helpful, non age-ist staff. Same again - I bought one pair of shoes which had to be ordered through Oxford Street and the member of staff was extremely helpful vis a vis colours, ordering, delivery times and follow up service.

Rosie Bailey 18/05/2013

Wonderful, thoughtful, helpful, non age-ist staff.

Phil Smith 19/05/2013

First class shopping experience. Proactive, genuinely friendly staff and moreover the choice for men is unmatchable anywhere. Thanks for exceeding my needs yet again and see you soon!

Sam 19/05/2013

I was served by Gold and then Annie at the till. the store was extremely busy but i was served within minutes, Gold was very attentive and showed no frustration at having to go back numerous times to get different sizes. Annie was very cheerful and just generally lovely. very impressed however the store is just to cramped and crammed. staff were excellent

Gillian Kohen 22/05/2013

Was in here yesterday and i was a bit pf a pain i'm afrain, in between sizes. The sales assistant, Joe, was really helpful in getting me the converse i was looking for, with an insole. Thanks very much!

Abbey Anderson 22/05/2013

I was served by Chantelle who was friendly, patient and professional in helping me choose my shoes. I qas very pleased with hee service ans thwn was served at the till by another lovely friendly member ofsstaff called Emily and felt I should give feesbaxk about the fantastic staff in this store. I would certainly come here again.

Michael Sibley 24/05/2013

It was all very easy and very professional. I went into Brent Cross and they didn't have my size. Although they were in very short supply the Advisor located me a pair in Oxford Street. The reservation system is first rate and received a text before I had left the Brent Cross Store.This is how all shops should operate. There was plenty of time for me to collect them so no rushing around. When I got to Oxford Street no problems whatsoever. Shoes ready and waiting. The Staff are freindly helpful and make you feel welcome. A nice experience and would recommend this Company without a doubt. Love the 365 day return policy. A benchmark for others to follow.

Max 24/05/2013

Hi. I have purchased a new pair of office shoes today. Kacey, sales assistant, was impeccable and had impressive people skills. She is definitely a serious asset for the Company. From my general shopping experience, I think, many department stores need people like her. Thank you. Max.

Jim P 28/05/2013

First time experience at Schuh - and what a pleasurable one! Super friendly and attentive staff, shoes I was trying on arrived really fast, and then smiling faces and friendly staff at the checkout. As Arnie would say (in a thick Austrian accent) 'I'll be back'... :)

Diane Bailey 21/09/2012

very helpful staff with a very efficient and fast order system many thanks

Amie Conway 26/09/2012

Dear Sirs, Please can you pass on my praise to the management and staff at your Oxford Circus branch. I was in the store late last night (25/09/12), and the staff were friendly, polite, smiley, and extremely helpful. I witnessed this with all members of your team, and with assisting other customers. I work in hospitality, and I must say that this is the best service that I have ever had in a shop. The staff were sincere, not 'putting on the smile' for my benefit. I hadn't been to Schuh in years, but due to the service received, I will definitely shop there more often. I have already told my team of my experience last night too. FYI, James greeted me on arrival - very helpful. Then the lady that served me (I didn't see her name - but I'm sure you can obtain it from my order number), she was very helpful and friendly. When you didn't have my size in the boots that I wanted, she brought up a different colour in the size I needed, so I could try it out for size, then ordered it for me and explained your 1 year returns policy - amazing! I won't need it though. :-) I'm expecting my boots within 3 days. A very satisfied customer (I do hope your staff learn of this feedback). Amie Conway

Eniko Hilovszky 26/09/2012

I was completly pleased with the customer service, and Jennie - the team member who served me - was outstanding the whole time while i was trying no less than 6-7 pairs of shoes. She was very helpful, polite, smiley, started a conversation, when she had to leave as it was busy she always let me know who can help me while she is not with me. She is superoutstanding. The till person was also very kind and smiley. So i will be happy to come back here again. Thank you! Eniko Hilovszky

ameena majid 29/09/2012

the assistant was very helpful and i had a handfull of assistants asking if i needed help. love the service at the shop

Kirby Crow 29/09/2012

Very welcoming store, all styles and designer names available!

karina gopal 07/10/2012

jonny 25/01/2013

All the staff were polite and attentive without being pushy or rude.

laura whitaker 24/01/2013

Didn't have shoes in stock however really friendly helpful staff arranged for a free delivery order which arrived within 2 days - great service from start to end. Wish more stores followed your example.

Danielle Alcaide 23/01/2013

The service would good, but the bags given to hold my purchase is not rain proof. I had to go into another store to get another bag as the rain soaked my shuch one.

Adam Calverley 25/01/2013

Extremely helpful as soon as I walked in, especially sales assistant Jaymini.

Mark Rowley 25/01/2013

Superb customer service (cashier Mn-alex and assistant Xt-pierce) - had just walked out very disatisfied with attitude of staff in 'Office' and the staff in Schuh were the total opposite. Very friendly, professional and couldn't have been more helpful.

Damjana 28/01/2013

I came at your store with intention to buy pair of Julian Hakes Mojito shoes, what didn't happen, because the model obviously is just not for my foot. However, the service was more than great for Saturday afternoon in crowded store. Big compliments for all the staff!

Lucy 01/02/2013

Very nice shopping :) Thank you very much your staff crew is amazing! ?

James Dismore 27/01/2013

Just wanted to let you know how impressed I was not only with the selection of shoes you had at your Oxford Street branch but the great level of customer service we received. All the staff were very friendly and helpful from the moment we entered the stored to when we paid for the shoes. I was very impressed. It's not often you receive such a warm, friendly and helpful level of service, especially down Oxford Street!! Thanks :)

Dan 30/01/2013

Charlotte was eager (but not pushy), friendly, helpful, polite and charming. She made helpful suggestions and recommendations and there is nothing I can suggest to improve her customer service. Every visit to Schuh is the same, I have always been suprised at the high level of customer service from everyone compared to other Oxford Street shops. If I could vote for store of the year anywhere, you would get my vote. Thanks Dan

Stretch  31/01/2013

First time shopping on Oxford street, wasn't really expect to have a good selection of trainers for me as I'm size 13 but there was a good selection at the store there was a a nice girl greeting customers and even though I had my music on full blast could see she was pointing me in the right direction went down to be greeted again by a floor manager and was expecting the service I got for London it was personalised as I tell him my predicament after chosing the trainers passed on to dannielle who was fantastic and impressed with her customer service and Kevin finished the transaction and for Oxford street having that great level of service was remarkable considering some of the stores you have I had a great customer experience thank you. Stretch

Simone Williamson  01/02/2013

I cannot remember the date or my order number, but there is a sales advisor by the name of Emma (dark hair) who is an absolute asset to your company. She went that extra mile to ensure we got the goods we needed, this included, a search of the stock room as we were missing 1 foot of the desired shoe and reserving at another store. Although very busy at the time she was polite, very helpful and professional. I believe she deserves recognition, having worked in customer service myself I can safely say she is a star!

Maria Olesen 04/02/2013

I've been shopping in your store twice now and I am impressed by your service, it's absolutely the best and you have the sweetest crew ass well, no doubt.. I'll be back!

Tim Dowie 08/02/2013

Dear sir/madam, I recently was in your oxford st store on the hunt for some shoes, and I just wanted to inform you that somebody has done an amazing job hiring your customer service staff. I love shopping, and it's extremely rare that I have such a fun and friendly experience! I really wanted to make particular mention of Will, Shakara and Toni, who made me feel so welcomed and looked after. I don't remember ever being so fussed over coupled with such a high quality level of professional service. I just wanted to say a BIG thank you to whoever is responsible for finding these people. They honestly made my day! Thanks very much for a delightful shopping experience, I WILL be back for more :) - Tim Dowie

Gwyneth Smiles 07/02/2013

Evening of Friday 1st February 2013 Absolutely fantastic experience, all staff were very helpful, the first member of staff I met was I think the Manager, she was extremley helpful, I was looking for some shoes to match a "mother of the Bride outfit" and she explained the returns policy (which in it's self is amazing). She kept the shoes behind the till whilst I went to a cashpoint, on return a further member of staff served me with a very pleasant attitude. Unfortunately I did have to return the shoes the following day as they didn't match my outfit and again I was treated extremely well. Having had a poor customer service experience in a previous shop it was refreshing to be served by lovely friendly and helpful staff,full credit to them. I will be shopping in your store again and have passed on the positive experience. Well done!

Farooq Akhtar 10/06/2013

Ordered trainers on Saturday - was expcecting to recieve them on Wednesday but they arrived on Monday before lunch - great service!

Lara  15/06/2013

Staff were only too pleased to help with my queries. Although you didn't have the shoes I originally wanted, I later returned to the shop to buy others, after being so warmly received the first time round. Staff were attentive, helpful and I left a very happy customer with two more pairs of shoes. Thank you!

Eddie O'Beirne 15/06/2013

Your staff members are amazing and actually cheerd me up on a busy wet oxford street shopping day. I do not normally do this whole feedback bit but was really impressed by them and felt I had too. Will definitly be coming back here. Keep it up

Dorottya Hudacsek 20/06/2013

The best staff, well done! It was my pleasure to shop there. Extra thank and a big WOW for Shani!

Filip Bigos 09/01/2013

During my visit I was approached by a number of assistants. When I needed help they were very helpful and suggested a number of solutions. Very attentive and very good customer service! I was very pleased with my visit and although I had not heard of Schuh before, I left with a pair of shoes. Thank you.

Joselyn 10/01/2013

It's been a little while since I made my purchase with Rosie at Schuh in Oxford street but I found my old receipt and I had to write some feedback. Rosie was very helpful and polite, she could see immediately that queue was getting full and as she could see we were next he asked us if we were paying by card and took us to the other service till. Given the atmosphere and busy time she did a good Job at lifting my mood. She was very understanding and friendly I even had a nice chat with her , she made the transaction in no time as well as sincerely apologising for the wait. She got me out of the store in no time and was very considerate, so I just had to take her name for this feedback

Toby Riddell 17/01/2013

My recent Schuh-experience began with a visit to your web site. I found several pairs I was interested in and went to visit the Oxford Street branch. I'd been there a couple of times before and knew that I'd get great service. The greeting was friendly and I was passed on to a sales assistant who was very friendly and helpful. One of the pairs of shoes I was interested in (New Balance Minimus t10) were not in stock in my size and so I arranged for them to be delivered. As it happens when they arrived they were too small. I took them back to Oxford Street to return them and hopefully try the next size up. These turned out to be a perfect fit. In fact they felt so good that I wanted to buy a couple more pairs (I've found that a shoe that feels this good is a rare find). The assistant helpfully checked stock levels at other stores and found a couple of other pairs. He said he couldn't order them for me himself but I could contact customer services who should be able to help (it was going to be a complex order with two pairs coming from two different stores, rather than from the central depot). I duly spoke to customer services who handled my request beautifully: the person I spoke to initially (Kylie) did a superb handover to her colleague who called me back later that day and soon my order was on its way. I regret not making a note of any names of the staff involved (aside from Kylie) but hopefully with these order numbers you can track down the people involved and give them the pat on the back they deserve: 047052080278 87252603

Ruth 23/05/2013

A very positive experience. I initially went into the Brent Cross store where they arranged to put a pair of shoes on hold for me at Oxford Street. In both stores the staff were helpful and very attentive. They also appeared to have a good knowledge of the product-range, understand variations in sizes in different brands and styles and also the company ordering systems. I have never shopped in Schuh before and expected it to be like other high street chains where staff are too busy chatting to each other to help the customer and almost resentful to help. But I was pleasantly surprised by the professional attitude and attention to detail. So much so that I wanted to let you. Please keep it going!

Lewis Clare 23/05/2013

Polite, quick service. Service was flawless

jack mann 29/05/2013

i really enjoyed my experience and schuh could you personally thank amber from london oxford street i thought she was so nice i would love to meet her again.

Campbell Fry 02/06/2013

Dear Sir/Madam I'm not a fan of shoe shopping, though my experience yesterday at London Oxford St Schuh store was made as pleasant as possible by Megan, who served me in a very friendly, patient and professional manner. I was extremely impressed with how at ease she made me feel. I tried a fair amount of shoes on and Megan was very patient and made me feel welcome the whole time I was in the store. I would definitely recommend Schuh Oxford St London, based on my experience yesterday. Thank you. Yours Faithfully Campbell Fry

Maralyn 24/09/2013

I tried on numerous pairs of shoes in your Oxford Street store and was extremely well attended by Declan. I asked him several times to go and find further shoes and he did so willingly. Although an excellent young assistant. In these days when service can be offhand or even surly it was refreshing and pleasing. His Manager M-leo was also very courteous and helpful. Although these two made for an excellent shopping experience. I bought two pairs of Red or Dead shoes and will certainly return to the same shop.

Sara Ann 28/09/2013

Excellent service- the guy was so helpful helping me choice my new trainers. Perfect balance of being helpful and letting me have my own space. I don't usually leave feedback as forget- but yesterday I was really impressed with service and it made buying my shoes a special treat!

Victoria Pound  21/09/2013

Easy to reserve item on the website. Picked up & tried on in store, all the staff there were very friendly and helpful. Store busy but didn't have to wait very long. Well done guys, I haven't shopped in Schuh for ages but will be back.

sean 25/09/2013

Great service, friendly staff and cute girl on the till.

Edd 25/09/2013

Staff were really helpful and attentive. Lee (or maybe Li sorry about the spelling!) who served me was very helpful and good to chat to. If I owned a company I'd hire her in a second. Her manager that day was helpful too. I was choosing shoes for a while but unlike being in lots of other shops the men's shoe section was chilled out and I felt comfortable spending time there. To sum up, smooth operation, lovely staff.

Rita Ruparelia 26/09/2013

I went into the Oxford Street store on Wednesday 25th September 2013 at around 8:40pm. Coming close to closing time, I expected to be pushed out the door and staff to be grumpy but I was so wrong! The staff were smiley and inviting. I have to say I was really impressed with the customer service from Tommy- I found him to be professional, friendly and very helpful. I'm not one to normally provide feedback but on this occasion I absolutely feel that he deserves recognition.

Judi 03/10/2013

I am sure that I am much older than your target market but I have to say that on the few occasions I have made a purchase from Oxford Circus or White City stores the service has been exceptional. I ordered a pair of shoes from the Oxford Cirus store last night ( 2nd Oct ) as my colour was out of stock and now less than 24 hours later they are in store awaiting my collection. I ordered an instock book from a well know stationery chain 10 days ago and it has still not arrived. In my experience your service and staff are exceptional. Well done.

Anthony 29/09/2013

Kassim (cashier) & Elliot (Assistant) - Both were very polite and extremely helpful. They maintained an interesting conversation and informed me about the returns policy as well as the student discount.

Jenny Nightingale 29/09/2013

I had to wait quite a long time in the queue...it was lunchtime and at first only one person was serving. Eventually a second person came out and served me. She was very friendly and helpful, which made up for the wait.

steve wyatt 05/10/2013

Will was exceptionally helpful in replacing a pair of shoes which had a minor manufacturing fault, even though I'd thrown away the receipt. Impeccable customer service from him, thank you.

Rhiannon 08/08/2013

I just wanted to write to say that I had a very good experience in your store. There was one guy in particular who was very helpful. I asked for two shoes in different sizes and a different colours, and he did all he could to help - running out the back to check again for the shoe he couldn't find the first time, and then going out again to get it in a different colour for me! The store was very busy but I felt like a valued customer - I only went in with the intention of maybe buying one pair of shoes but ended up buying two!! Thank you!

AJ 10/08/2013

The customer service and the staff were very polite and helpful. Something you hardly find around Oxford Street.

Declan 14/08/2013

Excellent customer service!!

Bee 10/08/2013

Just wanted to say how impressed I am with your Oxford Street store. Such a busy shop but all 3 members of staff who helped me were great. Excellent customer service.

Ian Gibson 15/08/2013

Best customer service I've come across in years, even compared with very high end shops. Busy store,lots of customers, but staff who were helpful, cheerful, responsive, and keeping up with a whole range of customers,some shopping in different languages.

Michael Tran 11/08/2013

Very good service. The person at tills was excellent, I even came back to her to process a 2nd transaction with fabric cleaning products for my shoes as she seemed to know a lot of product knowledge about keeping white vans clean. However, there was another different colleague on the shop floor that seemed very flat and depressed when she asked how I was doing.

trine johansen 12/08/2013

Very good, helpfull and friendly service from two different employes.

Elizabeth 10/04/2013

I went to Oxford street Schuh and I must say all the staff were well mannered and showed good customer service skills.

Kathy 15/04/2013

During a short visit in London I was out to get Converse shoes for my friend. Schuh was the third shop I tried, as noone had a size 38, only 37,5 or 39. Even though I had snuck in after closing time, Luke was nothing but nice and gave me good service in the store. And then Amal really saved the day at the register, by explaining to me how the UK to European conversions aren't exactly right, so after I paid for the 6 she gave me a 5. In short: THANKS!

ingrid chen 13/04/2013

I went to the 200 Oxford St store in the school holidays to buy my 9 yr old some trainers. I was very impressed that despite the store being full of customers, I was offered help as soon as we entered, by way of directing me to the right part of the store,andthen within a very few minutes, to get the shoes we wanted to try on. We were able to buy something suitable within 15-20 minutes, including trying a few alternatives. I do miss the trained staff who measure your child'sfeet and give advice on fitting, but otherwise this was a pleasant transaction.

Brad Gregory 03/10/2012

Excellent and quick service. The only reason I wouldn't give a five star rating is that I was asked by 4 different members of staff within the space of about 2 minutes if I needed help, which i found a bit annoying. Apart from that though, it was fantastic!

Anna 08/10/2012

Hi there, My boyfriend and I were looking for shoes on Wednesday 3rd of October at the Oxford Circus store. We were in the Men's department looking at adidas shoes and came across a very helpful sales assistant Kevin. We were very impressed by how helpful he was in recommending shoes, quickly bringing them to us and answering any questions we had. I've lived in London for a while and have never received such good and dedicated service from a sales assistant in a store before! Please send our thanks to him and tell him to continue keeping a smile on customer's faces with his friendly attitude :)

Adrian Broadbent 09/10/2012

Always pleasant staff and quick service.

Jo Shock 31/03/2013

I expected the shop to be packed on Good Friday and for staff to be rushed off their feet and too busy to help. It was packed, but all the staff were incredibly friendly and helpful and seemed genuinely happy to be there and help. I was impressed by how cheery everyone was on such a busy day.

Chelsea Goodall 02/04/2013

Fantastic ! Staff were soo helpful ! Everyone made sure we were okay, and if we needed anything ! Would definatley come back again ! Thanks

Daisy 04/04/2013

I just wanted to give praise to Ciara, who served me on Friday 29th March- she was very friendly and helpful, and stayed with me while I tried several pairs of shoes on, even though it was very busy. Thank you

Rowan 05/04/2013

Very good professional service. First choice wasn't available but told which stores had shoes in stock. Didn't feel pressured and staff were very helpful. Will definitely go back in future.

Eoin O'Flanagan 08/04/2013

Talia was exceptionally helpful in helping me choose some boots. The rest of the staff were also very friendly and polite.

George S 09/04/2013

Absolutely brilliant staff and process for ordering shoes not in stock - easily the best and easiest way to get footware!

N Clark 10/04/2013

I would like to thank Anouja (I am not sure of the spelling) for the professional service she gave when I visited the Oxford Street store. I was impressed as this is a busy shop and she still made sure she was attentive and helpful. Thank you.

tina gerard 19/07/2013

really quick delivery and excellent communication. would recommend any time!

Olwen Shellard 23/07/2013

On the hottest day of the year so far, it was a delight to receive perfect service from the staff at your Oxford Street, London branch yesterday, 22nd July. We spoke to 3 members of staff there, and all were so friendly & helpful. We didn't get the young man's details who spoke to us first, but Wg-nadia 445 helped our son try on the shoes, then cashier Lr 045 took over. It was just a great experience to shop in a place where the staff go out of their way to be pleasant and welcoming. A big thank you!!! Olwen & Ed

W Headley 02/08/2013

Great service and shoes

Janeli 07/08/2013

I really love how helpful and kind the staff is. Visited your Oxfors st. store two times while I was in London. The staff's kindness was really what made me buy a pair of creepers from your store! Definitely will visit your store again when I'll be back in the UK :)

Neil Loftus 03/06/2013

Excellent service. Very quick, efficient and friendly. Also a great bargain my first pair of Vanns and 20% off!!!

Sally Sibbet 04/06/2013

I bought a new pair of white superga platforms and the service from Amal and her colleague (who was wearing black supergas) was AWESOME! Best shopping experience ever! They were both so friendly and helpful. I will be back as soon as you get the black ones back in stock! xxxxx

Francis Flores 05/06/2013

My name is Francis. I was very upset that the shoes that I want to exchange for a smaller size doesnt have a size from the store where I bought them. Instead they reserved me in Oxford. I thought its in Oxford street in london. and then I came there just to find out I came at a wrong store. I was very happy because the person who assisted me was able to give me the best customer service I've ever experienced!! Because she exchanged my one pair of shoes but the 3 pairs were left behind because they dont have sizes. and She offred me that she can send them in my house and I said I'll be going to philippines tomorrow, and she just did an amazing job by reserving the other shoes in stratford and gave me the instructions on how to get there. I dont know if I will still be able to come back here in England but this last and exhausting day of mine was worth it. Because of DA-DANIELLE. She should have a raise!! I will not spend a minute of my time writting this if she did not touched my heart!! Thanks and all the best I hope you can send this to her. Or let her know how appreciative Iam for what she have done :) -Francis Flores

Peter Dean 06/06/2013

Great service. Helpful and courteous

Rachel Eales 08/06/2013

The service I have received in your stores has always been fantastic. You offer a lovely service without being pushy. Your service is second to none. I was served in your Oxford Street Store by Declan and he is a real credit to your organisation. Many thanks,

Tina Andreassen  09/06/2013

Fantastic service and very welcoming and pleasant staff!!

Nadine P 03/11/2013

First time in Schuh, not quite sure why. All I can say is that the staff were so personable, helpful and nice that I can't wait to go back and buy some more footwear! I took forever deciding which converse to buy and I didn't feel rushed. Marcus recommended some good sneaker cleaner to me which I thought was very helpful. And everyone made sure I knew about the 365 day return policy. If only all shops new how to give good customer service like this! Thanks!

Anneka 03/11/2013

The assistant and cashier were so helpful and so friendly. Nothing was a problem for them to sort out and they were very cheerful. Despite the store being busy on the day I was in there, they both took their time to see to me and provided exceptional service. Will most definitely be going to this store again.

Angie bristow 03/11/2013

I would like to let you know how well your Deputy Manager Dave dealt with an awkward customer on Friday 1st November in your Oxford Street store. The customer was saying they was pleased with the amount and the choice of stock available to see but did not like the ambience of the store, that the music was too loud and that there was no carpet in the store! She was also querying the returns policy and saying he was not correct in what he was saying and by law she was right! During the whole time with this customer Dave was polite, friendly, helpful and treated her with respect? I felt she was being unreasonable and had no need to complain about any aspect of her visit to the store. While purchasing my boots I felt I was given a very good service by Dave, the lady who brought me my boots and the man behind the till. I hope someone can acknowledge the fact that Dave was very patient with this lady and is a credit to your sales/management team. Thank you. Angie Bristow.

Joachim Garmer 30/10/2013

Hello, I bought a pair of New Balance trainers yesterday. I have to say I was amazed at the excellent service in the store. All staff were so friendly and helpful. It was a long time ago I had an experience like that. I felt taken care of. When I came back to buy the shoes I tried earlier there was a slight ,misunderstanding and then I was given a 20% discount to compensate for a 5 min wait. Bg thank you - I was very impressed. Kind regards, Joachim

beverley chappell 30/10/2013

I came to your oxford street store and brought 2 pairs of shoes with my husband and daughter. the service we received from Menani and Nik was first class. We felt welcome and they couldn't do enough for us. we left the store with everything we wanted. Thankyou to both of you your service was very appreciated.

Goran Sundstrom 31/10/2013

The stuff was competent, service minded and helpfull

Rionn Mckoy-Price 01/07/2013

All staff were very friendly,helpful and gave great input towards the product that i brought definitively recommend this store, will definitively be repeating custom to this schuh store again.

Rachel Grant-Waters 02/07/2013

Just wanted to say how brilliant the service and delivery was from your Oxford Street store. Both the Assistant, Rochelle and the Cashier, Danielle were really helpful and friendly despite it being busy in the store that day. I love my new Converse!!

Chris Davison 04/07/2013

Excellent customer service when I came to the Oxford Street store to buy new trainers this afternoon. The assistant was very friendly when I was trying on the shoes. He noticed I was wearing a Glastonbury Festival wristband and we had a good conversation about the bands who played, which made me feel welcome. Then the gentleman at the counter was also very friendly, and asked what time I was finishing work, and what my plans were for the weekend, which again made me feel welcome in the shop. All in all a very pleasant visit.

Dickie Glassberg 04/07/2013

OUTSTANDING in all conceivable respects: from the charmingly warm and friendly efficiency of the youthful staff on the shop floor to the obvious care and consideration given to each order, the service sector glows with pride because of this company's efforts. Not one member of staff is flagging or below par and the smooth running of the store deserves credit in itself. Good manners, courtesy, good communication skills and dedication to customer satisfaction are clearly paramount to the company and these are conspicuous in the ways customers of all ages are treated regardless of what one is buying or considering, age or gender. A singularly impressive store with multiply impressive qualities that are streets ahead of the competition and should be regarded as role models for others in the industry. Of especial note, the vivacious and energetic, effervescent beauty of AMAL in the Oxford Street store deserves commending and suitable recognition, perhaps even a remunerative pat on the back, too, for exuding all of the skills mentioned above and doing so effortlessly. Richard Glassberg Writer & Journalist

Claire Brown 05/07/2013

All the staff encountered were happy, friendly and efficient. Assistant who fetched the shoes was extremely helpful as was the cashier. All staff obviously well trained. Thank you!

Zanna 09/07/2013

Great service from Liam.

Hattie Cain  11/07/2013

Had to wait nearly 10 minutes for a shoe. No acknowledgement of wait time. Had to ask where it was. Cashier was very friendly and welcoming and explained about refund policy and about different styles of converse. The other assistant could have learnt from the cashier.

Simon Webster 13/07/2013

Brilliant customer service from staff who were smiley, friendly, quick, helpful, polite and generally made it a rewarding experience to shop at Schuh. Honestly!

James Clements 13/03/2013

Served by Danielle in men's today. 13/3. Really friendly and helpful. Had to return the shoes I bought later as I found them for a lot cheaper elsewhere. Really friendly cashier., Robyn I think. I only returned the shoes because of the price but the service will make me come back next time I'm in the country.

Simon Monger 17/03/2013

Friendly, helpful service. Infinitely patient while I faffed about over whether the shoes I'd seen were the same ones I'd seen in another Schuh store. When I came to pay, the service assistant there was equally helpful. Schuh customer service always seem genuine - I had the same experience in the Birmingham store - and it's a pleasure to shop there. Will definitely be back.

Ivan Greaves 22/03/2013

Shoe shop service how it should be. Excellent people doing an excellent job. Everyone :-D

Lisa Gamble 24/03/2013

Excellent service received! We were welcomed by a person the moment we walked down the stairs, we were then acknowledged by Will who politely advised us if we needed any help to let him know.. After looking around my husband & I asked Will his opinion on what was selling well, he was very helpful & made us feel very welcome & important. Once decided on what to try on Liu brought out the footwear & immediately built a rapport with us engaging in conversation & showing a genuine interest in us, Will also popped back to see how we were getting on & demonstrated how to use a cream that would keep one of the shoes we were interested in looking good. Usually my husband & I would be keen to shop around first & compare prices & styles but the service received exceeded my expectations & we purchased 2 pairs there & then. Although we were only visiting for the weekend from Nottingham I would definitely recommend this store & those members of staff to friends & family as they went that extra mile to ensure we left happy! Thank you

ELAINE SEARS 27/03/2013

Very helpful assistants. Nothing was too much trouble. Gave very helpful advice during the purchase. Very friendly, chatty, happy. Cannot fault the experience. Shame other stores cannot have the same attitude.

Rob Jackson 27/08/2012

I recently purchased some new trainers from your store on Oxford Street. As soon as I walked into the Men's section there were very helpful staff checking if I wanted anything, but not in the normal, forced way they were friendly, talkative and genuinely interested in helping me. I ended up trying on a few different types of shoe and bought one pair which I might not have done had it not been for the really good standard of customer service. I'll def buy from there again, so I thought I should mention how good the people there were because they deserve some credit and are doing a good job for your store's reputation.

Melanie  01/09/2012

Assistant Kevin (name on receipt) was fantastic thought you guys should know

Ladislava 19/01/2013

Not often I leave a feedback but on this occassion it is a must to share. Since the moment I place my last order I was kept up to date about everything that was happening with my shoes to the point of 'delivered'. Rushing home to put my lovely shoes on and auch .... should have got one size bigger. So I read all of the emails to see what to do now and guess what I discovered I could literally take the shoes to one of the local shops and the rest will be taken care of. How impressive is that ? However I decided to take the shoes to your Oxford street in the evening hours last night and I faced another joy. I was looked after so well, no long tired faces, everyone seemed to know what to do and HOW to do it (!!!) all seems to have a good structure and organization. I was dealt with by two of your assistants who were very pleasant and happy to help, in fact all the staff were like these two. And as I just put my new shoes on and am loving them I through it would only be fair to sit down and write you my feedback to you, to give you something happy back from me. Yes my feedback is a very happy one, I will certainly be back for more. Please keep going what you do because you are good at it. Well done to you all be proud of what you do !!!

Tom 19/03/2013

Just wanted to thank you for excellent customer service!!! (especially the girl with the piercings on her face, forgot her name :) ) Thanks!

Hong Tran 27/03/2013

Start from entering the store - acknowledged with a warm greeting and a nice smile from the pretty lady standing at frong. As i walked around the store,looking for some comfortable black flat shoes for work, i found the shoe brand - Blowfish that i always go for and also wanted to try on a pair of shoes to try on from the brand "Rocketdog". I looked for an available staff to get size 4's and found Bola. She was very friendly, and went to search for my size 4's. She came back and thanked me for waiting. She was very attentive and asked a few questions showing interest in my needs. I told Bola i was looking for comfortable shoes for work and said she highly recommended Blowfish and Rocketdog for comfortability. I could tell she knows the type of brands in the store as i regularly buy Blowfish shoes for the comfortability feature. Bola regularly checked if everything was okay for me such as if shoes fitted well. As these shoes were comfortable to wear I decided to buy the shoes and Bola clearly explained the one year return policy and then took me to the pay desk where i had a nice handover and was served straight away by Marcus, again greeted with a warm smile and asked if i found what i was looking for today. Again attentive to my needs, and very friendly. Overall a excellent experience from this store, and it is always a pleasure to go and buy my shoes there without any complaints. But today's experience was so far one of the best i have experienced from Schuh by the two named above staff and they deserve praises once in awhile for their hard work!

Sebastian 01/04/2013

Excellent service all around. This is the second time I have bought shoes at this store and both times the service was great. This is quickly becoming my 'go to' store for shoes.

Elena 29/03/2013

A great experience. My shoes are lovely, a quality product for a reasonable price. About the service: even on Good Friday, in a very busy moment I felt at home, I've been helped by Mary and Annie and as skeptical costumer as I am I was surprise how they both were full of energy, totally focus on me making me feel confortable and welcome. Big up for Mary, Annie, Schuh and my new shoes of course!

eileen monks 27/06/2013

All the guys were really helpful and friendly. They were cheerful and still smiling even though it was late in the evening. I will definately return again.

Ray 26/06/2013

Yasmine and Amber were both great- so friendly and efficient, despite the store being manicly busy.

Barbara Coudray 28/06/2013

Excellent service. Delivered within 48 hours.

Dafydd Woods 29/06/2013

Absolutely fantastic service. Greeted at the door, helped immediately, got to try a couple of pairs before purchasing, wasn't pressured to upsell or buy accessories, bought my shoes and was thanked on the way out. Fantastic.

marie shaw 28/12/2012

My daughter and I received very good service. Although it was the start of the January sales, we were approached promptly, and offered help, and we requested our size. There were plenty of staff on duty, unlike in some other stores. A young man was overseeing the fetching of shoes. He delegated our request. Another member of staff then confirmed to us that he was responsible for fetching our shoes and that it was all in hand. The size came promptly. They were too small. The next size was brought promptly. We joined a queue to pay which was a little bit long. A young lady came down the line asking was anyone paying by card. We were and she took us away and "fast-tracked" us at another paypoint in the corner. She suggested that we might be entitled to a student discount and in fact we were. So she saved us £4.80. All in all, we were dealt with by three different young people, all of whom were smiley and helpful. We were very impressed! This was the Oxford Street branch. Iy says on our receipt that we were served by Kai, assistant number 576 but I don't know if that is accurate. It was a young lady with a big smile and longish hair.

Jo Taylor 03/01/2013

Really impressed with the service I received in-store and then over the phone. Thank you!

Ashton 06/01/2013

Very helpful and very friendly.

Paul Starey  06/01/2013

Everyone super polite & helpfull 10/10 :)

Mario 04/01/2013

Despite it being very busy I was actually approached by a member of staff and was asked if I needed help, he got another member of staff to get the shoes for my little brother, she went to the back and got the shoes in the right size and was quick. She was also very polite and helped my brother with the laces. I didn't have to queue long either, and the blonde girl behind the till was polite and a credit to the store. Despite it being so busy I felt the staff were managing well and were excellent. I will definitely be using again.

Joanne Geraghty 05/01/2013

These shoes are so comfy and make my legs look longer, I just love them, I can wear them with almost any outfit. perrrrrfect!

Lisa 06/11/2012

Mm-Remi and Lee were so lovely and friendly to me. They made me feel very comfortable and made me laugh. Really great people to be around

Sian P 07/11/2012

I was served by Robyn who was very attentive, friendly and helpful. It was a first class service, especially compared to other shoe shops in the vicinity. Thank you!

Einar 08/11/2012

Good selection, reasonable prices and GREAT service! My wife ended up buying two pairs of shoes when initially only going in to browse, in no small way thanks to the friendly assistant. (Very sorry I can't remember her name to thanl her specifically. I was so impressed that when I decided to buy a pair of Hunter wellington boots later that same weekend, I went back to Schuh on Oxford St. straightaway. Again the service was excellent, (Thanks, Marcus) both friendly and efficient. We will be returning next time we're in London!

Rosa Crepax 10/11/2012

Claudine 12/11/2012

absolutely fantastic. super helpful. They didnt have the size in stock but called up westfile stratford for me and got them reserved. the guy I spoke to at Oxford Street was friendly and you really felt looked after. If only all shops were like this!

Rosemary 15/11/2012

Pleasantly surprised at speedy and friendly service from Robyn. Thanks!

Colin White 16/11/2012

A friendly polite host at the main entrance. Assistant was polite and helpful and advised me my purchase was at the checkout for me to pay. The cashier who served me was polite and friendly. Overall a very good shopping experience.

A Tan 20/11/2012

I was served at your Ofxord street store with friendlyness and enthusiasm. When I returned the shoes because they didn't suit my feet the manager was very reasonable to let me exchange them on the spot and now I have a comfy pair of shoes to wear! As I don't buy shoes often the good service and exchange really made a difference - especially in that you have such a busy shop. Many thanks to the staff.

Pauline Granville 21/11/2012

I visited your Oxford St store today for the first time and have to say I was very impressed with your staff. They were extremely helpful and good at what they do. The standard of customer service was very high. Well done!!

Ian Anderson 16/11/2012

Having never shopped in a Schuh before I have to say my first visit was great. I walked into the stop and was greeted by a girl who explained that Men's shoes are downstairs. I went downstairs and the atmosphere was vibrant but not annoyingly busy. Stock was clear and well laid out, there was plenty of range. Whilst browsing, two members of staff approached me on separate occasions and were friendly yet not too pushy. After finding something I liked I asked a member of staff (Mark) for some help, He was courteous, offered advice on sizing, explained ways to wear the shoe, which styles were popular and was quick when fetching items from the stockroom. Despite there being a fair few customers in the shop (given it was Friday lunchtime on Oxford Street) there were plenty of staff available and no queuing involved. All in all, a great experience and I will certainly be going back.

Martin 19/11/2012

Popped into the Oxford Street store today to pick up an order and was really impressed by the helpful and friendly attitude displayed by the staff on the shop floor. Will definitely use the service again. Thank you.

Andrew 24/11/2012

Member of staff who served me, Dilini, was excellent. Very friendly, chatty and efficient, even on a busy day. I was getting married soon and she wished me good luck. Great member of staff, so hopefully she can get a bonus or present next time ) Always thought Schuh was a bit stuffy before but this experience changed my mind, will come again.

Hayley 25/11/2012

Great service! Plenty of staff on for a busy Saturday. Great atmosphere.

Pritesh Damani 25/11/2012

Great service, I think my helper was Maria. She was very helpful, and really went that extra mile to help me. Thanks, Pritesh.

Kevin Cheung 26/11/2012

Shop was fantastic, the assistants were very helpful and polite! I went in looking for a pair of brogues and ended up buying a pair of boots as well! Super! Keep up the good work!

Lucy Wood 05/12/2012

I didn't catch the ladies name who served me but she was so helpful and polite that she managed to get my exchange sorted with no fuss and barely any wait. Please pass on my thanks, its so nice to get real customer service and I'll definitely be back again!

Lizzie 07/12/2012

Fantastic customer service! Welcomed and approached by staff when displaying buying signals. We were served by Priscilla who had a genuine helpful attitude and great customer service. Brilliant!

winston campbell 09/12/2012

Staff were very helpful & did'nt take long. Will be back at some stage have also told friends.

Sumayya Patel 18/12/2012

Staff member was attentive and helpful, kept me informed throughout my choices of stock and my options both for ordering in the size i needed and the returns policy. Found him very helpful, cashier was friendly and chatty too - much more pleasant than many other shoe stores.

Greig 10/07/2013

The staff in this store are excellent: friendly, helpful, knowledgeable and fun. It's a v refreshing approach vs competitor stores where you are barely acknowledged with a grunt let alone a smile.

Ann Topliss 07/07/2013

When i entered the store it was so packed i was worried we would never get served. How wrong was I ..... we looked around for a while and found something we liked my daughter was approached by a guy who served us and while we were waiting we were approached by two other assistants so excellent service was had on the 1st floor, we then went down stairs to find my son we found what he liked and we served by a lovely girl who gave us great product knowledge and was chatty and helpful, we waited for the shoes to come out and spotted another pair this was no problem as my shoes were left by the till so we could try some more, we were served by yet another assistant who was really chatty friendly asking us about our day and what we were up to, When we went to pay the cashier was very efficient and gave us a product care card explained the refund policy I wish i had taken there names so they could get R&R for this. I will definatey be shopping in schuh again and recommending it to friends.

Tom Hayes 09/07/2013

Assisted by three people all polite, helpful and attentive. Despite being extremely busy they provided really excellent help. Thanks!

Kai Engel 15/07/2013

I reserved my order by calling in store, turned up about 1 hour after reserving, tried them on, paid and left. Alll in all a very quick and efficient system with customer service very good from trying the shoes on to paying. Will definitely be using Schuh again.

Pauline Clark 16/07/2013

Great service in store and received shoes within 2 days

Claire Hayes 15/07/2013

We went to what was an extremely busy store on Saturday. Despite the crowds and demands on the staff the service was very good. We were looked after by Shequel who was not only helpful and friendly, she was very informative and efficient. We did give her positive feedback there and then and this was followed up by her manager thanking us for the feedback. Excellent customer service and it is reassuring that despite the pressure they were clearly under this was not effected. Thank you.

Steven Dryden 17/07/2013

The assistant helping me (Nsgf-hassan) was so helpful. I don't think he could have done more. In a packed, super busy store he was calm, apologetic when having to leave and get other stock for me to try (even though he didn't need to be). When the item I wanted wasn't in stock he made the ordering process super simple. I received my order within 48 hours. VERY happy. It's been a while since I’ve visited a Schuh store, i was always a fan. I'd definitely face Oxford Street again to visit Schuh again as a result of this experience.

Joanna Lumb 18/07/2013

The store was very busy but the staff were very friendly and keen to help. I was served by Nikita who I feel deserves a special mention. She was polite, friendly and smiley and apologised for the wait. She was very helpful and sorted everything out for me which was great. She is an excellent employee. Also, I would like to say that the online reservation system works really well. I really wanted a specific pair of shoes, but the website was out of stock for my size. However, I was able to check stock levels at local stores and reserve the last pair ensuring I got the shoes I wanted. Thank you very much, I will definitely shop at Schuh again.

Andrea demetri 13/07/2013

Went in store today to purchase my Simpson converse and must say the service was excellent. It was very busy but the staff we very sorry to all customers waiting a long time. As I was waited for my converse I was updated all the time how long it would be and could understand why it took longer but appreciated the staff updates. In all I had excellent customer service one manager I think dave was his name was great in talking to about products and future lines very helpful indeed.

Simone 13/07/2013

I just visited your store in Oxford street today (after I finished my shift at work, near green park). The store was packed but 4 sales assistants asked if I needed any help (all 4 of them smiling despite being rushed off their feet). An assistant called Nathan (assistant number 568/assistant name Sw-nathan) helped me and offered to get me the two shoes I wanted to try on (bringing me an alternative color for one of the shoes because my desired brown was not in stock. He explained the free delivery service and printed me a ticket with a reference number relating to the shoe that was not in store. I did not pay for the shoes at the desk as I wanted to think about buying them, but on the train home I decided I wanted them. I still had the ticket Nathan gave me and entered the model name online and found them right away in my size and color and ordered them just now. Nathan was really accommodating and helpful. I sell shoes also, for Prada and it is really lovely to see that in high street stores (that may not be classified as 'luxury brands') the customer service was still very good. Thanks Nathan, and Schuh. Simone :)

Liz Dray 01/02/2013

Robyn was absolutly brilliant. I had reserved one pair of shoes but they weren't quite what I wanted. She checked the stock and found them in a different colour. Really helpful. Thank you!

Cindy 31/10/2013

Nicola  05/10/2013

Very happy after my shopping experience at your Oxford Circus store. Extremely helpful staff, in particular Nicole and Laura, and a man who I think was your store manager. I haven't shopped in Schuh for a while, but will definitely make it my go to shoe shop following this experience. Thanks to all!

Filip Bigos 10/10/2013

Looking at trainers I was approached right away. Got personalised advise and the assistant was not only helpful, but her own experience with Converse shoes was great and made me make a good decision. When trying them on, once again, amazing service from her college, and although the shoe I tried on had a small stain on it, I got a discount (last pair) and left as a very happy customer. This was the second time I shopped at that store on Oxford street, and I am definitely going back there for my next pair. Great experience from my first visit as well.

Louise Hatch 07/10/2013

Hi - I bought a fabulous pair of Blowfish boots today from your Oxford Street store. The service was fantastic - I was looked after by Nik (his first shift apparently!) - he made the shopping experience fun, productive and relaxed. The staff team there have got the balance right. I shall return! Many thanks Louise

Petra Roelands 10/10/2013

Very nice store, with a great collection of shoes. Wish we had some in The Netherlands. It was very busy, but I was helped reasonble quick. I would like to see more mirrors in the store. But I would like to come back next time I visit london.

Paulina 11/10/2013

Dear Sir/Madam, I would like say big thank you for assistant no. 140 (Karen) in the Schuh shop in Oxford Circus. I was a bit frustrated of not able to find the shoes that i wanted and Karen helped me from the moment I walked into the shop. She was really helpful and nice and I appreciate her respectful attitude. I am grateful for the approach that left a smile on my face for the rest of the night and nice pair of shoes I am wearing now! They are soooo comfortable! Thanks again to Karen and I will pop in the next time I need a pair! Kind regards, Paulina Alionyte

Francesca Russo 04/05/2013

I would just like to say the service I received in the store from Luke and Mike, was superb. They were both extremely helpful, fast and constantly provided a service with a smile. I just feel it is important to provide credit where its due, as people are quick to complain, but not to give positive feedback. Best wishes, Francesca

Alastair Greig 08/05/2013

Excellent service all round.

Lauren Shirley 19/02/2013

very crowded, but all staff were friendly and swift. especially Tamina.

Craig Baldwin 23/02/2013

Great service from Tim and Dave, also from My-Charly who was very engaging and apologised for me waiting (which wasn't long at all) she was awesome. Be great if you did a wider range of Dr Martens. You could teach a thing or two to other retailers about customer service. Great work, I will revisit. Thanks!

Demi 20/02/2013

I can honestly say the customer service in the store on Oxford street is amazing probably the best customer service in the high street! Every single person in the store acknowledged me and was very polite and helpful, 10 outta 10 I left with a smile on my face :)

James Dinnis 24/02/2013

Charlotte was very helpfull,patient and knowledgeable

dawn 25/02/2013

Great Customer service, lovely staff.

Davina 16/08/2013

In an era where many high street stores forget the very basics of great customer service, I would like to thank Paige (assistant) and Yasmien (cashier) for creating a great end to end customer experience. Keep that energy and enthusiasm up, and I'm certain they will go far in their careers whatever path they choose in life. Davina

k broadhurst 19/08/2013

The Sales Assistant/Manager? was extremely patient and very helpful in giving advice about our purchase(s). He was extremely knowledgeable about the brand and had a genuine interest in it. We did not feel pressurised in to a sale and welcomed his personable approach and attitude - very professional, well done!

Matt James 20/08/2013

Very helpful staff, including Hannah at the till who advised me on what shoe protector to use.

Charlie Street 25/08/2013

Fantastic, friendly staff and brilliant service

Sumayya Patel 18/12/2012

the shoes I wanted to try on and possibly buy were not available. Staff on shop floor and at the till were helpful in providing me details of the shoe (a receipt) and of my options for ordering and return, if required. I would have preferred a little bit more knowledge about the supplier, availability of half sizes, whether or not the shoes would stretch on wearing, and obviously that the shoes were there for me to try and decide on the day! Other than that it was a good visit.

Jo Gilliver 19/12/2012

I don't know what you've been feeding staff in the Oxford St store, but it worked. They are attentive, friendly and on the ball. Best in-store service I've had in London in a long time, even when I changed my mind and brought the shoes back.

Priyanka Patel 27/12/2012

I went to the store on Oxford Street for the very first time and I have to say the customer service received was the best I have ever received in any store! The staff were smiling, friendly and really helpful and made my shopping experience really enjoyable. I purchased a pair of Fred Perry shoes which were fantastic and I left feeling really happy due to my new pair of shoes and the warm and friendly atmosphere in the store. Will definitely put this on my shops to visit list whenever I am on Oxford Street!

ruth  28/12/2012

Daisy in your oxford circus store was so friendly to me today and helped me find the right pair of boots, took me a while as i am fairly indecisive but she was so paitent and found me a great pair, thank you! x

Vanessa Mendes 26/04/2013

Amazing costumer service and really fast delivery. My number 1 shoe shop.

Simon McPherson 05/05/2013

Great salesman in Rizwan at your Oxford st store. He was very knowledgaeable and sold more than just the shoe. Cool dude all round, so much so I mentioned it to the store manager and now have placed feedback, something which I seldom do. Well done Rizwan.

Rosie Cope 05/05/2013

Very good service - store was very busy and crowded so would benefit from being larger.

Steven Payne 02/05/2013

Visited your store today and i must say all the staff are excellent Very informative,Friendly and helpful Served by a young lady called Megan she was excellent. All i can say is a lot of retailers could learn from you. I will visit again and again excellent keep up the good work. Steven

Hannah Brinkley 01/05/2013

Lovely and helpful staff members and quick service

Tosin and Cindy 05/05/2013

Nathan served and helped cindy and I with amazing attitude and great customer service skills. We were treated with respect and he was very polite.we are very happy with his service.

noaf 05/05/2013

Walked in to the Oxford street store, to get some new shoes for sis, but she also bought some Tom's for her little son, and the member staff who helped us was really helpful and friendly :) (unfortunately didn't get him name, he had tattooes and some piercings) so if you could just say thanks to him for making our shopping experience great :) that would be good

Anjuli Roesler 27/02/2013

Awesome shoes I have never seen before and perfect customer service! Special thanks to Kevin - he even gave us other touristical information and was super funny!

Alexa Jorgensen 01/03/2013

I came into your Oxford Street branch a few weeks ago to buy some new shoes. It was a bit daunting as the shop was so busy. I browsed and found the most amazing pair of DC's which were on sale. (Lucky Me!) I picked up the shoe and said to my boyfriend 'hmm... I wonder if they'll have my size?' Just as I said that a gentleman came to me and asked if he could check for my size, you had it! Fantastic! He kindly asked me to take a seat and said Emily would be over shortly. Emily was over quickly and used my name as reference. She was a great help and changed the laces for me how i wanted them. All in all, I had an awesome experience buying my new beautiful shoes and will most definitely be returning to your shops to buy shoes in the future. Thank you to the amazing members of the team at the Oxford Street branch. Hopefully I will be back soon :)

Millie Drenon 01/03/2013

Excellent customer service! I was greeted as I entered the store. I believe it was the manager who initially served me, who then passed me onto his colleague who went and got my boots to try on. Didn't have my size however they explained I could order them to my house or the store and in addition explained the returns policy, all extremely helpful. Then served at the till by a really helpful guy, apologised for the queue and asked how my day was. Overall excellent experience!

Katherine Missen 28/02/2013

We were served in store yesterday by Tye and Jenni - both were amazingly helpful & made for a very pleasant shopping experience!

Paul 03/03/2013

I was really impressed with the customer service at the branch in Oxford Street (branch 47 on the receipt). Everyone was so friendly and helpful. You had the size I wanted which the Nike Store itself did not. Tobi served me and was very polite. Thanks.

Naomi Roose 10/03/2013

Friendly and efficient staff. Store was extremely busy but the staff made every effort to deal with customers quickly without rushing them.

C 16/04/2013

Great service

Philip Hansell 19/04/2013

An incredibly nice visit where the staff is incredible. Kassim you are cool and it was incredibly nice to talk to you. The rest of you should also have a big thank you. What if the staff had been equally helpful in Sweden. A visit that makes you want to go back, so we'll see you next time I'm in London. Have a nice day / / Philip

Robbie Derrick 19/04/2013

Friendly staff all round, but Kacey, who served me, was an absolute beaut! Really friendly and knowledgable - what I expected to be a painful hour turned out being quite enjoyable. Good job guys :)

Karen McGhie 23/04/2013

Robyn the assistant and the rest of your staff demonstrated fantastic customer service on my visit today and they are a credit to your company! :-)

Denise Harding 24/04/2013

To be honest the service right from the Top (Manager) to the bottom (sales Assistant) was extremely FANTASTIC!!!! We were given a discount on the last pair of black sandles as there was a scuff on both heals... then to be told i could still return them after a year, if not worn to get a full refund... How wicked is that !!!! At the till point a few mishaps but it was all good as the assistant Xt-pierce and the cashier My-Nicole were GREAT. They couldn't do enough for my daughter and me. Even on leaving the store, we were greeted by a sale assistant wishing us a save journey and thanking us. So the services overall was Top Class. I would definately shop in that branch again and definately recommend that branch to all my friends and family... Well Done Oxford Street Branch....

Mark Linford 20/04/2013

Staff were incredibly helpful and friendly - I think I was asked 6 times whether I needed any help (!) - excellent service and great selection of shoes overall.

Rob Jarvis 23/08/2013

I rarely comment on feedback sites, but the service I received today from both Kevin and Kacey in your Oxford Street store was of such a high standard that I felt I must. Thank you to them both.

Jo 28/08/2013

Every time I shop at Schuh I cannot tell you the amazing service I received each time I visit the store. I would like to thank the staff the Oxford street store branch in London. Every single one of them were amazing from the moment I walked into the store, especially Kai who served us at till point, she was so informative and so helpful. There was also another member of staff, a lady with green hair and green eyebrows (sorry I didn't catch her name) who was just as helpful. She was so quick on the shop floor and offered me help right away. Both were very well mannered. Keep up this service, I will definitely come back again!

Toby 31/08/2013

Will helped me out with a couple pairs of Sperrys. Such a friendly, chatty, and extremely helpful guy. The cashier, Kacey, was awesome too! As always, a great service from Schuh.

lorraine ward 10/09/2013

Fabulous service in store,very helpful,had to order shoes to be delivered in size 3 as none in store. Paid in full on Saturday,arrived at my home in Stafford on Tuesday,excellent service.:)

Peter 13/09/2013

I have been served by Will in store at Oxford street today and I would like to say, that I have received the best service. He provided great customer servie throughout the entire process.

alex  20/09/2013

Never provided feedback on anything before but the service from Kevin in the Oxford Street branch this afternoon was first class and he deserves a mention for that. He was quick, friendly and had the right amount of chat you want whilst being served. Cheers Kevin. Alex.

John Press 20/09/2013

Had exactly what I was after and received terrific helpful service from Hannah who was chatty and enthusiastic. A Great experience!

Sayid Ali 20/09/2013

It gives me great pleasure to give feedback regarding the outstanding customer service I have experienced at the hands of the exceptional team (Robemay, Kaycee) led by Will at Oxford Street Schuh. Thank you for the warm/friendly experience.

Nancy Baldwin 31/08/2013

Shana, who helped us with finding a pair of shoes this weekend was absolutely fantastic, despite our making her go back and forth to the stock room. She was incredibly helpful, and made the usually painful experience of shoe shopping go quickly and smoothly. Many thanks!

lorraine ward 10/09/2013

Fabulous service in store,very helpful,had to order shoes to be delivered in size 3 as none in store. Paid in full on Saturday,arrived at my home in Stafford on Tuesday,excellent service.:)

Paul Griffiths 12/09/2013

Just wanted to say that during two visits last week (buying shoes for a holiday) I found your staff really helpful and friendly. I hate shopping but these were pleasant experiences

Amy Martin 13/09/2013

I had per ordered some blowfish boots before arriving at the store. The website was very easy to use and I loved the fact I could check what I needed before arriving especially as time was short on the day. Even though the staff were very busy they were extremely helpful and friendly. A special mention to Will who was managing the shopfloor, friendly, welcoming and helpful. Thank you for making a shopping experience a very happy one.

Alexandria 04/09/2013

We did not have to wait long at all for someone to come over and help us! Kayleigh came over to help us immediately and she was so helpful with helping me choose the right shoe size! She was so friendly and absolutely lovely and made us feel such at ease! Kayleigh was so easy to talk to and we had a great conversation. I don't think I've ever been served by a friendlier or nicer person! Thank You!!

MARLENE DIXON 04/09/2013

Arrived at the store on another day was nicely greeted by Ben the assistant who attended too me was ok but left me waiting a long time and did not return back too me as I was in my lunch time I did not have the time to wait around . I approached Ben he was very apologetic towards me and stated I could not wait any longer. Anyway I decided too give it another go. Greeted by Ben again Hannah was extremely helpful with her knowledge followed by Shanice the cashier was very polite and helpful all three names mentioned are very polite which changed my mind about the previous experience I had and thanked them for their wonderful service

jonathan glover 07/09/2013

Very helpful assistant (danielle) who had also had experience with orthotic insole so gave the confidence to make the purchase. Shoes still going strong! Sorry it has taken so long to leave the feedback.

Tommy 14/10/2013

Sorted out by a nice girl with a load of piercings. She even sympathised with having my phone stolen over the weekend.

Peter Whitehead 18/10/2013

Hi there, I recently walked into your oxford circus store to buy one pair of shoes, and came out with 3 pairs! I have to say how clean the store was and what a great selection of shoes and boots you had on display. But I have to say that above all I've never come across such wonderful and helpful staff in all my time shopping. I feel I need to bring to your attention the following four people that helped me. Hayleigh, Hannah, Rochelle and Will were all so fantastic and you should do everything in your power to keep such staff. Staff like this are pure gold! They all worked well together, and did everything with a smile even when I was one of the last people in the store before closing. These four people went above and beyond to ensure I was well informed about your products, even using your fantastic screen for looking them up! They made sure I enjoyed every minute of being in their store. I will be sure to return, and strongly recommend your Oxford Circus store for its service and products to the thousands of guests who walk through the Langham London Hotel door. I am a Doorman there, so you could not have picked a better customer to impress. Thank You To Everyone For Such A Fantastic Shopping Experience! Kind Regards, Peter Whitehead

Fola 24/10/2013

The assistant was amazingly helpful and polite, despite me keeping one headphone in and often mishearing what she had to say about the black Vans. Definitely going to go back to the exact store, hopefully all the assistants are like 'G-wg-amber'.

Sushane Nair 24/10/2013

Staff we were very friendly and helpful. I tried to use my student discount but only had a newly-expired NUS card, however the employee at the till was helpful enough to let me verify my student status via my other student cards. Much appreciated.

Elizabeth Saunders 30/10/2013

Both the shop floor assistant and the assistant taking payment at the till were very helpful despite the shop being busy. In addition they were polite and friendly and were a good example of how customer service should be delivered.

Sarah John 25/10/2013

The lady who served me was brilliant (Daisy I think her name was). The store was so busy but nothing was too much trouble as she tried to track down the second shoe for me to try on. When she couldn't she arranged for the pair of vans to be delivered free of charge. They arrived the next day. I work in Customer Service so am not easily impressed but the service I experienced was amazing. thank you. I love my vans and would recommend you to everyone!!

Rhiannon Stracey 23/10/2013

Nik in particular was very friendly, chatty and understanding. Great customer service and I'm very happy with the service and product!!

Harry Cornell 30/10/2013

Samira was incredibly friendly and helpful. Very easy to talk to and made the experience enjoyable in such a busy location!

Lloyd 08/11/2013

Fantastic - every time

lisa  05/11/2013

hello i would just like to say what nice friendly staff you have in your oxford street store me and my daughter was in there on monday 4th November just after 6pm, she brought a pair of winter boots and my daughter was served by a young pretty girl at the tills. Me and my daughter was having a convo about the new soft timberlands with the white sole & the cashier joined in our conversation that was absolutely fine. a transaction done with a smile Then i had to go into the store again today to collect my online order i went over to the till & the same girl was there, (she did remember me)i said why i was in there and i think she could not leave the till so she called someone over to go and collect my order. A friendly nathan came over straight after he was with a customer to attend to me. (service with a smile). I did not get her name i know i said a pretty girl but you do have a few in there i can see, but we did have a convo and i know she studies teaching assistant i think and she was finishing at 7.30

Steve Sullivan 16/11/2013

I am 61year Old and Not your Usal Demographic. Tom was Great. Patient. Great Product Knowledge and Spent a long Time making Sure I had a Product I was Pleased with. A Credit to your Shop and a Natural way with People. Many thanks to Him

Nadine  15/11/2013

The staff, especially my advisor Nik was very friendly. I feel very comfortable there. On my next trip to London, I´ll definitely go to Schuh.

Mrs Layton 09/11/2013

Athigur was particularly helpful in finding just the right product for my (misshapen - osteoarthritic feet) i am very please with the supra skytop boots which should keep me secure on challenging terrain. Lavinia was charming and efficient at the till. Thank you, i am likely to call again in due course. MA

Caroline Wagstaff 17/11/2013

Today I was served by Nik. He was very helpful and polite. An outstanding member of your staff.

Kacey 22/11/2013

We had a great time, we were served by nic and he was really nice and really friendly, he helped us out loads and he was really kind, he got us every shoe we wanted until it was right, we had a good convocation with him and he was great.

Bethany bird 23/11/2013

amazing service, even came a day early! was extremely happy, thank you so much!

Sašo Jovicic 26/11/2013

Hi, Today I bought a pair of sneakers at your store at 200 Oxford Street and your assistant Gary (G:gary) was really helpful and served with a smile on his face. He really made my day during this crazy pre-holiday season!

Kerry Morrow 27/11/2013

Hi. I just wanted to say that Gary at the Oxford Circus store was a fantastic help last night. My order couldn't be fulfilled as the shoes I wanted were not in stock in my size, but he was very helpful in setting me up to have the shoes delivered to my place of work. He was friendly, approachable, and a pleasure to deal with. Most of the time it feels as though customer service is an inconvenience for staff (in general that is), but Gary made shopping with Schuh a very pleasant experience.

Adrian CB 27/11/2013

Thank you Ashleigh for the excellent service. Rapid, helpful, professionally opinionated, approachable, and sweet. She's won my customer loyalty after a decade of being an Aldo only guy. Adrian

Nouhad Joseph Nassar 28/11/2013

I am happy with the Dr Martens shoes and I was very impressed by the expert and friendly assistance of assistant 037 Bianca.

Owen Mcleod 03/12/2013

Excellent service from Gary at the Oxford St store, very welcoming and helpful. I would like this exceptional service to be acknowledged and fed back to Gary if possible. Keep up the good work! I will most certainly be returning! Many thanks, Owen Mcleod

Alexa 20/12/2013

The assistant was very helpful and friendly despite the shop floor being full. She was funny and had great customer service, she then passed me over to the cashier who was also excellent. He cleaned up the shoes I was buying and also delivered great customer service which I imagine is difficult when the shop has been so busy.

Pam 19/12/2013

Very friendly, attentive and helpful service from two members of staff, one of whom even suggested where we could purchase another brand of shoe you do not stock. However, we purchased from your store instead. There was a good selection in the right choice of sizes. An excellent shopping experience.

Guillermo 23/12/2013

Excellent costumer service. Thank you

James Lewsey 24/12/2013

The sales assistant was very helpful and friendly, he's a real credit to your company.

Bonito Fernandes 06/12/2013

To whom it may concern, I would just like to say that I received wonderful customer service from one of your employees on the mens floor, whom I believe is named Alistair. His work ethic with various customers including myself showed me how hard working the company is towards the high standards of customer service. Although he was tending to a handful of customers he continued to keep a great standard and maintained interaction. I hope his contribution doesn't get overlooked as well as your other employees. I am looking forward to shopping at Schuh again. Mr Fernandes

Dom Burns 03/12/2013

Excellent service, very helpful and patient as I was being particularly indecisive that day, but walked out of there with a pair of trainers I'm still really happy with.

Matt riley 07/12/2013

Jamie c Made my purchase simple Thank you Matt

Hannah Lapierre 03/12/2013

Hi, me and my friend were at the shop during our holiday. I was searching for Hunter boots and, hooray, I found them! What I like about the store is the excellent service. Me and my friend were helped by Nik and I give him all my compliments! He was very friendly without being too pushy. Sometimes you just know when a person is friendly to sell but we both had absolutely no pushy feelings. He was also very patient and he had no problem at all to get other pairs or sizes. Thank you for a very friendly and nice shop experience!

SJ Griffin 09/12/2013

I was just assisted by Alex and I have to say he was one of the politest, most pleasant chaps I have ever been helped by in a shoe shop. He was courteous and friendly without being fake or obsequious. Even though I knew exactly what I wanted he was still really helpful. Another member of staff greeted me on the way out and he was nice too.I would shop at that store again just because the service was so good.

Jake Corroyer 10/12/2013

Always a sales assistant around to ask for help if needed however once I tried the pair of trainers I had to look for someone to say I liked the trainers and that I'd like to purchase them. Really helpful and friendly on the tills

Karen 09/04/2014

Me and my mum were served on Saturday by Kayleigh and Louie at London Oxford Circus. My mum was looking for a heel grip and in soles. They were very helpful. Louie cut the insoles to a proper size and Kayleigh put the heel grips onto my mum shoes. They were really friendly and very helpful and I would definitely recommend the store.

Sonny 01/04/2014

Tatiana (I think that's her name, I can't quite recall) has excellent customer service and even though I was making something of a routine purchase, she made it all the better and all things swell, yes.

Richard Beaumont 01/04/2014

Mohammed helped me pick out some new balance shoes, gave me some good alternatives in the store and was friendly and helpful throughout. Thanks for the excellent service, will definitely shop here again! Richard

Kamyar Dadfar 03/04/2014

Fantastic service by L: Rizwan

Roz Burgess 02/04/2014

Will and Haley were exceptionall helpful today. I went in to see what shoes there were and saw so many. Haley was patient and offered considered advise regarding fit with inner soles offered and also suggestions as to which suited best, or which i appeared most comfortable in. Will whislt overseeing the entire floor took time to make offer suggestions, and trying of different sizes of a next day service if shoes were not in stock. Will and Haley managed to provide effective assistance without 'pushing' on the sales front. I left with four paris of shoes feeling very speacial and pleased .I would like to return another day and hope to have both Will and Haley to assist me.

Chris Doble 07/04/2014

Jim Steel 08/04/2014

Megan was very friendly, polite and attentive. She is a credit to your store and I would be very happy to see her again.

Sasha korniak 10/04/2014

Hey there, It's great to have bilingual Staff - Cashier : 179 : G:tatiana Brilliant service from G.Taitana

Mickey 19/01/2014

Gary is very great asset for you... best service in shoes store i never had.. and i love m shoes,, and now i know where to go for my new shoes ! Thanks again Gary

Jennifer 20/01/2014

Dave was really helpful, knew is product and the way your stores keep your stock. He polished up the boots because they were slightly different colour. Great service!

Johanna Baksi 02/01/2014

Nik gave professional and comprehensive advice and was really helpful on 25/11/13. Thank you Nik.

Britta Gulbrandsen 07/01/2014

Janessa showed me/us a wonderful service - and she didn't "go away" untill I was finnished and satisfied. The store was a little crowded and noisy, but the service was great! I'll be back! :)

jen spears 03/01/2014

My husband and I visited your store this evening, and found all the staff we encountered very friendly, helpful and cheerful. When you do not always get good customer service it makes a difference when this happens. We were helped by Rochelle and Anastasia(192) and at the till Nicole was also friendly.

Jamie 04/01/2014

Gary (cashier 024) at 200 Oxford Street store was very helpful, took time to talk and give advice, also asked if I was enjoying the new year celebrations. followed transaction through from start to finish, very polite and very helpful thanks!

joseph pompilis 10/01/2014

Both the cashier and assistant were very helpful and positively benefited my shopping experience

James 14/01/2014

The Irish girl in the Oxford St store (downstairs in the men's section) was extremely helpful and courteous.

Sharna birkin  01/03/2014

Was very helpful finding me the perfect trainers and polite. Thank you

Ian jimmy 08/03/2014

I found the staff at the oxford street store extremely helpful. They were very polite. They were helpful but not over the top and let me have my space to make my decision.

James 04/03/2014

Top class service

adelina mota 04/03/2014

Issy 05/03/2014

The staff couldn't offer enough help. Very willingly got every black plimsole in stock in my size! And was very patient when I sent all but one back! Didn't feel hassled at all when I spent a while choosing the comfiest pair and she was more than happy to get any other sizes. And I got a student discount as well! It was a brilliant shopping experience!

Alex Nash 08/03/2014

Staff were friendly and attentive. Kevin was an absolute dream, and helped me pick out my dream shoes. Great experience, thanks guys!

Jack  08/03/2014

Recently visited the store on 6th March and was very impressed with the service I received from Francesca. After trying on 10 pairs of shoes we finally got there! Thanks again!

Daniella Saul 14/03/2014

Shequel is a great staff member a credit to your business. She was very helpful, polite and friendly. I would come to the store again solely based on the service she provided. Thank you.

Leo 15/03/2014

Really impressed with the guy who helped me in your Oxford St store - patient, on the ball and engaging. Think his name is Rizwan - brilliant. The previous time I called in I was served by a guy called Chris who was also really helpful and printed out the product info when you didn't have my size in stock. Makes such a difference when you feel like the assistant isn't just going through the motions. Many thanks!

Claudette Clarke 15/03/2014

I was severed by Chantel. She was efficient, polite, very helpful and friendly person. When we noticed that one of the pairs of shoes was a different shading to the other, she quickly and apologetically went and got a brand new pair. After doing all this she still had time to ask us how our day was and she had a friendly smile throughout. Best customer service I've had in Donkey's. Keep up the hard work. I would always want to go back and I will always ask for her. Hope she receives commission for her work. Well Done.

Sarah Lyons 15/03/2014

I visited your store today to look for new boots. I received excellent customer service from Amal who was very conscientious and friendly. I was pleasantly surprised considering it was extremely busy at this time, in what I'm sure is one of the busiest stores in the country. Despite seeing the same boots in a different store, I decided to purchase them from Schuh as it provided the highest level of customer service I had received in a long time. Thank you Amal!

Margaret Cutajar 17/03/2014

Service was great - offered a lot of help and assistant Liz number 235 was great. The shoes I needed where not for me so although I asked for different sizes she was ready to help. Shoes brought over to Malta and fitted perfectly. Very happy with the service.

mark wakefield 19/03/2014

excellent instore service from store assistant Gary at Oxford Circus

Aine Callanan 25/01/2014

I wish to thank the manager in Oxford street store for an amazing service when I was over from Ireland shopping just before Christmas. I was over for two days and on the way over felt one of the boots I had on me were different. When over there I ask a shoe maker if he could fix them for me as I didn't bring any other foot wear with me suitable for shopping. He said it was impossible the way it had broken. So in the end I went into your store to purchase another pair. I tried on a few different pairs of boots while in your store. As the boots had broken in the inside of the heel I said I would ask the manager if they were faulty or not. The manager was very helpful and went to a lot of trouble to find them on your system. I was very pleased when your manager said that he would refund me with the amount of the boots. I found your company very fair with your returns policy and will be purchasing my shoes/boots a lot more often in your store. Kind regards, Aine

Jhaneen Hall 24/01/2014

I no you can buy converse almost every where but I will be returning to schuh as not only did you have a great range of converse and other brands I like but more importantly the customer service I recieved was so good that i thought it only right to give you feed back. I believe the gentleman that served me was called Denny. He was polite, helpful and really efficient. Originally I had only intended to browse through the shop as I needed new trainers but his wonderful attitude encouraged me to go ahead and buy. Please make sure that Denny is notified that he is doing a really good job and his pleasant attitude really brightened up my day.

Lajla Turner  04/02/2014

Carlisle was particularly helpful today. Nothing was too much trouble and he was kind and patient. A definite asset to Schuh! On a general note, the store was clean, well laid out and everything I asked for was in stock in my size. So much so I bought two pairs of Converse. Will was also a great help.

Nathan James 04/02/2014

Very Happy. Love the store!

Harith 06/02/2014

Excellent service, staff were cheerful and able to provide recommendations. Left very happy with a pair of NB 410s. My cashier's name was Ziggy and he was a righteous dude. I had a lovely time!

Reza Shamsfar 08/02/2014

It was a very nice experience shopping at Schuh and everyone of the workers were very helpful and polite. It was great.

Kemeisha 27/01/2014

Will, Kirby & Kayleigh gave excellent service today, I will definitely be coming again Thank you

Angeline  29/01/2014

I was served by a guy called Tommy who was great. Fast and really efficient. He helped me buy 2 pairs of shoes (a sensible pair for work and some Fred Perry pumps in the sale) and was able to source some matching laces..... All in less than 30min.

Ellen Fox 03/02/2014

I wanted to say what wonderful service I had in the Oxford Circus branch of Schuh, The staff were all warm, welcoming helpful, patient, friendly, kind and attentive. Unlike most shops that I go into, this staff team were very helpful and could not do enough for me - in the nicest possible way. I usually hate shopping, especially for shoes but I will go back to this branch of your store. I told the store manager Will in person how wonderful he and the staff were - I hope that you will let them know that I have contacted you to say brilliant they were and please give them all a bonus. This staff team are doing your company proud. Yours sincerely Ellen Fox

Sophia 08/02/2014

It was a busy Saturday afternoon on Oxford Street, but Will and his colleagues impressed me with their patience, friendliness and efficiency. Mine was a quite complicated transaction, involving exchanging one pair of shoes, ordering another (different) pair in, and trying on two more in the same make to ensure we ordered the right size. They took it completely in their stride, and gave me great uninterrupted customer service even when different staff members got involved. Having worked in shops before, I know there is quite an art to keeping one customer happy, while unobtrusively keeping several other balls up in the air at the same time. Well done and thanks!

Catherine Simons 17/02/2014

After seeing this pair of Vans I knew I had to have them. Whilst in Schuh Oxford Circus I was made to feel welcome. The assistant Charleana was superb always checking to see if I was okay. She was 100% genuine and we had a great conversation. She's a great credit to your store. My housemate Alistair always says that Schuh is a great place to work and after the experience I had, I can see why. All the staff are friendly, smiley and happy to help just what you want being a customer. Thank you for a great shopping experience, and an awesome pair of shoes.

nathan stuart 12/02/2014

last week I went into the oxford street store to pick up a pair of Dr martens using a gift voucher i had received from returning a faulty pair to your kingston branch. Unfortunately i brought the wrong receipt with me but a staff member called "Will" went out of his way and spoke to head office to retrieve the gift voucher barcode, saving me the two hour journey. thankfully it was successful and i was very pleased with the customer service i received. 10/10.

Alexander 18/05/2014

The person that dealt with me, Paige, was very nice.. she gets 5 stars.. but overall I gave the store a rating of 4 stars, as the range of shoes you provide isn't as good as it used to be. Particularly the converses there are far fewer unique designs available these days.

Sherry 18/05/2014

Dave the Manager and assistant Claudia who assisted me were warm and friendly. They showed insightfulness, knew their products and were patient even during a busy Saturday afternoon. Thank you.

Chris Ward 23/05/2014

I was very impressed with the service I got from the Oxford St. store on 22nd May. I had an idea of what shoes I wanted to buy, and had checked on your website in advance for which styles my size (mens 13) was available in. Not only did I get quick and focused help on checking whether they were in stock in the store but I was shown the stores computer system for querying by (a) size and (b) available in this store. Absolutely fantastic! Size 13 is an awkward size as many stores don't bother stocking it. I left the store with two pairs of shoes and will go back for more soon. Well done.

Ozlem Ceyhan 23/05/2014

I was served by Nick and he was very helpful throughout my whole shopping. Very friendly and excellent service. Thank you for your help Nick!

Helen 24/05/2014

V busy, but very welcoming man on door, all staff helpful and polite. Louis on till especially helpful and friendly service! Cheered up a rainy afternoon ??

Henry Young 19/05/2014

Alastair Barber 19/05/2014

Really good. Very pleased with the service, the assistant (Sally) was great.

Jannika Lohimaki 21/05/2014

Ten points to my salesperson Jamie! (cashier 051)

Emmanuel whinnery 21/02/2014

I was helped today by Hayleigh, who helped me once before - she was very friendly, efficient, polite - she is a great asset to the store and does a great job.

Mark 20/02/2014

At point of sale today I made a comment about the level of service that I had received and was informed that I could add that here (not something I've ever done before). However, having looked in the area at a few other shops for trainers I arrived at Schuh expecting more of the same lack of enthusiasm that I experienced at a competitor in Carnaby St. Far from it...I was met at the entrance by a staff member who advised that Mens shoes were downstairs, but enquired if they could help and duly checked the stock system for availability. Arriving downstairs the service again was first class from the initial lady who helped, followed by the young lady (Daisy) who made the sale who I commended after trying on 7 or 8 different pairs!..Nothing was too much trouble and she was helpful in my decision making and understood my requirements (once I finally understand and conveyed them myself!). I'm pleased with my purchase but I have to say that the level of service was impressive and I did feel compelled to complete this questionnaire. Please don't bombard with emails on a weekly basis though..You have a new customer, don't spoil it! Regards Mark

Eloise Parsons 21/02/2014

We were shopping in your Oxford street store (Branch 37) yesterday and were served by cashier 003. Will, he was such a lovely person, my daughter had been saving her Birthday money to buy some shoes and he treated her so kindly making her shopping experience really special. Please pass on our thanks. Mrs Parsons.

Sahar Shafi 24/02/2014

i was served by Sainab and the best customer service i have received in a long time. i walked in picked up a pair of shoes as soon as i picked up she came and asked if i needed help i said i needed to show my husband she was patient and stood and waited, i asked for my size she explained that it wasn’t in stock but got me to try the size in another colour and offered to order it and said it would be delivered on the Tuesday. The order came on time and was perfect. I was in and out within 10mins with everything that i needed. She was efficient and quick considering the store was so busy, no problems what so ever. Best sales assistant i have had serve me in a long time. Other companies should look at this as an example on how to provide good customer service and to make sure your customers are happy,

Jenny  26/02/2014

Went up to London with my Nan the other day to shop, i had an old pair of converse I had worn out, so I visited Schuh. When I got there the customer service was great, the guys that served me (Nik and James) told me all about the year return policy and reminded me about my student discount! They were really friendly and talkative, and I wasnt pushed into buying the shoes! great service guys, Thanks :)

Andrew King 02/03/2014

Finding shoes in a size 12/12.5 is a massive pain, so finding a shop that stocks size 12s and look good was fantastic!:D the staff where very friendly and welcoming, the girl who served me was called amber I think:P she had dark/black long hair and was incredibly friendly and helpful! I wish I had said thank you, she was lovely. So I'd just like to say a massive thank you to all the staff for making my day! Brilliant costumer service:)

Mael Zoungrana 01/03/2014

Staff was very nice!

Hasan 01/03/2014

We experienced great costumer service, where our problems were adressed and met with great care.. Oxford street store has great staff and special thanks to Leo, cadhier number 014, as he was supportive throughout the store experience.

Andrew 04/03/2014

Service was very good - quick, with polite & friendly staff.

Richard Oliver 02/05/2014

Helpful, friendly service as always & exactly what I was looking for. Thank you

Patsy John-Baptiste 14/05/2014

HI. I was served by Will today at Oxford Circus. He ordered a paid of shoes for me that were out of stock and they arrived at the Kingston store where I was able to pick them up on my way home that same day. I am really grateful to the help that Will gave me as I was not keen on ordering the shoes as I wasn't sure when I would be next available to pick them up. Will did really provide me with an excellent service and I was very happy with my shoes.

Gigi 28/06/2014

A great thanks to the team at Schih in Oxford St for their frienliness, kindnesss, attention and gret service delivery. Particular praise to Seb for his lovely smile and readiness to help. Special thanks to Will who assisted me in answering quite a few questions while Seb was looking for other sizes or another model. Very cordial, knowledgeable and attentive. Also a big cheers to Kaylay and Annie at the cash register . We had a fantastic chat, their enthusiasm is catching as well as their smile. Great team there and coming from Australia that is really refreshing to see such a nice bunch of people. Cheers to all and many thanks for making our experience in London Schuh store really special. Gigi and Peter

sun 26/06/2014

The service of Jamie and Nick is very nice!!!

Leo  29/06/2014

Great experience from when I walked through the door. I knew what trainer I was looking for and Paige helped me find it and provided some of the friendliest professional service I have had in a long while. Attentive, speedy and a friendly sense of humour went a long way and it brightened up my afternoon. Thank you Paige!

Caroline Hooton 28/06/2014

Spoke to two assistants - both very helpful, very friendly. The store was busy and it took several minutes to get service, which wasn't a problem. It would be good if there was more seats as well.

Tom Needham 02/07/2014

The staff were awesome! I think the person who helped me was Ashley and was really helpful and good to chat to! The cashier was also awesome! All in all great customer experience. Thanks

Donal Lavery 12/03/2014

I was in the store with an issue on 11/03/14. I was met by a member of staff called Gazz, who listened to my issue and helped me through with it. He was very attentive and understanding and showed excellent customer service skills. Overall, I left the store with my issue satisfactorily resolved and with a more positive view of Schuh than when I entered the store.

Stuart king 22/03/2014

Elliot was very pleasant and attentive. He asked me if I had found everything I needed and appeared interested in how I found the store even though he was busy on the till. He sets a very good image for your company and I would come back again and will recommend schuh to my friends. I don't normally bother filling in these feedback comments but felt he deserved a pat on the back. Thanks.

Ginie Morysse 16/03/2014

I have extremely easy to find the right pair of shoes! Gary is a great adviser, did not wait at all for trying the 2 pairs I wanted and he also cashed me up in no time! Amazing shopping experience ! Thank you!! A*

Monika Kildahl Brørs 24/03/2014

Hello! I visited your store in London, 470 -482 Oxford St, during my vacation there from 12 March to 15 March. I visited the store and bought two pairs of shoes, one pair of shoes were brand Vans in size. 5 uk for my girl. When I came home to Norway, I discovered that you have given me two different shoes but of the same brand. Can look like I've got a girl shoes and Boys shoes. How can we solve this? I can send the pictures of the shoes and the picture of your receipt if you wish. The carcode is 1973207274057. Looking forward to hearing from you.

Charlotte  23/03/2014

Jamie (ref: 051) was very friendly, polite and a is a great asset to your company

Perry 23/03/2014

Jamie ( 051) was a very friendly and polite member of staff and made my trip to the store very personal and had a great approach

Hanneke Blower 24/03/2014

Amazing service. My mum and I visited one of your Oxford Street stores last month. Our salesperson was great. He was so great that I will be back to that same store when I next need a beautiful pair of shoes. I believe his name was Nik. I'm sorry I couldn't write this before now.

James Jenkins  25/03/2014

Very helpful, lovely assistant. Thanks.

tine murn 19/03/2014

i did a refund, as my Fred Perry's had an upper material failure. The store manager and the girl at the till were absolute amazing, dealing with the refund. Fast, reliable, understanding and trustworthy service that you could only wish for in the nowadays consumerism especially at the hectic place like Oxford Street is. I usually don't do the feedbacks, but this one was definitely worth the hassle. With this kind of service you get the proof that personal high-street shopping will always survive. Well done guys!

Melissa khan 27/03/2014

Delighted with my new Bucketfeet slip on trainers. Was served this morning by Hannah who was very friendly, knew her product well and extremely helpful. Thank you!

wendy houstoun 24/03/2014

I just wanted to say how helpful all the staff were in your store today. They were relaxed , friendly and really helpful. I was served by L:rizwan and he took a lot of time helping me find what I needed.I hate oxford street normally as it is often such a chaotic place but please thank all the staff again for me. Many thanks. Wendy Houstoun

Jonathan Posner 23/03/2014

Exceptionally friendly and helpful service. Everybody smiles and nothing's too much trouble. Especial thanks to Anastasia and L:rizwan

Helen leworthy 28/03/2014

Ordered on line, text to confirm stock (brilliant idea!)faultless service in store greeted straightaway even though it was very busy by Dave offered a seat, introduced to Vicky who would get my shoes for me didn't wait long kept informed and acknowledged whilst waiting. very friendly polite people, credit to your brand and store will definitely shop in this store again even though I live in sussex! Best service I have ever had in schuh and I have shopped with you for years, I am a retail manager myself and i would love to have a team of Vicky's and Dave's! 10 out of 10

Julian 29/03/2014

I took a very long time choosing some trainers but Jenny was really helpful and friendly. Thank you!

Meg Ellis 30/03/2014

Sophie was absolutely SUPERB - not pushy - just helpful to the point where I wanted to buy my new superga shoes from her and no one else. She's gold dust. Please let her know how great I thought she was. The whole team was positiviely dispositioned ... it was a pleasure to shop there - thank you!

Nick 01/05/2014

Helpful and straightforward :))))

Lawrencia 03/05/2014

Amazing and efficient customer service. The manager with the ponytail was very helpful and insightful. Had great product knowledge and showed interest. The guy at the till called Kyle was very helpful and polite. First time customer at the store and the service was great considering it was a busy Saturday afternoon. Thank you !

KEN WELBY 02/05/2014

Great service from Gary

Karen Smith 29/04/2014

Very, very impressed. I think I was served by Gaz (tall guy with shaved hair) who was lovely, as were the other two staff who looked after me. A very refreshing experience and the staff deserve a thank you. I found it so much more pleasant than the Kingston upon Thames branch that I've visited recently.

Luke Martin 06/05/2014

The staff were really helpful with my exchange, Gary and the manager were both great!

Kwaku Danso 07/05/2014

Was kindly greeted by a lady called Nuna. She provided me with excellent assistance and helped me find a pair of Nike Roshe runs which were appropriate for me. Great customer service skills, a pleasure to be served by a great employee.

christopher 09/05/2014

Excellent service, polite and happy. Made it a pleasure to buy my shoes on a busy Saturday!

Marcos Sanchez 03/05/2014

I must say that Sally was friendly and helpful and conducted herself in a very professional way. Thank you.

Nigel West 18/04/2014

I'd like to make three comments. 1 I visited first the store in Covent Garden where I was helped by an assistant called Stevie who located the shoes I was interested in even though I had no details, he persisted to help me and reserved the shoes at Oxford Street for me for one day. I was so pleased to have such good service, not fake, just a real person helping a real person. 2 I visited the Oxford Street store and was again helped by a really nice friendly, genuine person called L Caitlin. I was so delighted with the service that I left the store intending to make Schuh my first port of call in the future, it was such a great experience that......... 3 The reserving of the shoes hadn't worked, they were not reserved but my shopping experience was so good that I didn't care at all. Your customer care training is by far the best I have every experienced and I applaud how you work. My best wishes to you Nigel

Karen Bowers 20/04/2014

Really excellent service from lots of helpful staff with the right attitude thank you!

Alan Hurt 23/04/2014

Excellent service, support and friendliness in the store. Many thanks for your help today Alan

Jackie tottenham 24/04/2014

I was served by a guy called Denny at your store 470-482 Oxford St The service i received from Denny was Excellant ??

Ranvir Thiarra 24/04/2014

Brilliant service as every. But this employee went above and beyond the call of duty. Well done Kevin.

Danijela Vukovic 24/04/2014

Amazing service from Nik,It was a pleasure shopping in the shop and Nick was amazing,polite,easygoing,more than pleasant and very very knowledgable. I will shop again in the store and recommend it to all my friends. Regards Danijela

Tony 25/04/2014

Faye delivered excellent service and was very helpful in terms of helping me with my decision. Her happy attitude was very welcoming.

Charlie Whitlock  26/04/2014

I left my travel card there within the Oxford Street store and Ryan was kind enough to ring me and save my day! Awesome help. Thanks Ryan!

Aaron Hayes  27/04/2014

Adam b 10/06/2014

Will is a superstar and has an awesome beard!

Rachel Burns 10/06/2014

Jemima was a lovely sales assistant, she was helpful and really chatty. She showed a real interest and genuinely wanted to help. I would definitely consider doing more of shopping in person rather than on-line.

chris 12/06/2014

N Hayley quality, fully of life,energetic customer focused! Was a pleasure coming in and being served without a hitch! Thank you

Lucy 12/06/2014

Friendly, helpful and organised store & staff

Ben Abbott 27/08/2014

My size was not in stock. So they offered to order them and deliver. I advised that I needed them before Friday. They said if you order today (Monday) they would be there before Thursday. They arrived today (Wednesday), and I was very impressed all round. Will definitely use again. Thanks.

michele fraser 11/04/2014


Victoria Golding 15/04/2014

Service in store (Oxford street) was excellent and very helpful. The sales assistant that served me, Karen (I think) was lovely and clearly goes the extra mile for her customers! She should definitely be commended.

ingrid mcelhone 16/04/2014

Hi, Just to let you know that the sale assistants at the shop were amazing, all helpful, friendly and willing to help. It's very rare to find this kind of service and that's why it's prompted me to write this feedback. Best wishes, Ingrid McElhone

Abbie 16/04/2014

I don't often leave any sort of feedback but I really enjoyed shopping in this Schuh store so felt I should leave some positive comments. I came in on my lunch break to try on two pairs of shoes that I had seen online and thought would be lovely for my wedding. I didn't really have high expectations and thought that as this store is in such a busy location that it would be a bit like a conveyor belt. However, that was not the case. Ashley who served me was really nice and chatty. She helped me try and pick the right pair of shoes, asking me what the occasion was for and helping me match the shoes up with my dress. There was another gentleman who helped, and I am sorry to say that I can't remember his name, but he was a tall chap with a beard. Both were really nice to me, offered really useful advice and in the end I went away with both pairs of shoes to try on with my dress in order to pick the best one for me. They both made it a very enjoyable experience, as buying an item for my wedding should be. I think a lot of other shops could take advice from the customer service in Schuh as I always find the service in your store to be much better than anywhere else.

Louise 16/04/2014

Thank you to Zoe and Mary for pleasant service on a busy day.

Clare Wilde 17/04/2014

I came into the store today looking for a pair of New Balance the assistant who served me was pleasant, friendly and very very attentive. It was extremely busy in there, but I felt she was generally interested and wanted to help me further when my size wasn't available. Because of this I now have my size on order with yourselves, and happy to wait a few more days to get the trainers I want. I also spoke to a nice lady on the cash desk who advised me to give feedback. So to those 2 members of staff THANK YOU. Please do give them a pat on the back as they are an asset to you! Especially the assistant. I will be coming again.

Vidur 17/04/2014

Hi... I bought a shoe today from your store and the excellent service provided by Sally has caused me to fill this up for the first time ever. She was always smiling, very helpful running two to three times to try and find the shoes i wanted and make suggestions. My experience because of her was excellent. I am encouraged to buy from schuh more often. Thanks Vi

Mrs Cooper 17/04/2014

I went into this store with my daughter as it was her birthday and she wanted a pair of Vans, on entering the store we were asked if we needed any help by a very friendly young lady. She went to get a pair for my daughter to try on, which she did but then needed the bigger size. I apologised for the inconvenience but she assured me it was no problem. She was extremely helpful and chatted away to my daughter making her feel very special and not just another customer. We brought the shoes and on paying for them I told the person at the till how wonderful your assistant had been and asked how I could let you know what a wonderful member of staff you have and I will be returning. Her name was N. Claudia 212.

Mark McGlinchey 11/06/2014

I bought a pair of Converse trainers today and the customer service I received was excellent. I was spoken to in a very polite manner throughout the process and was not pressured to buy anything. Special thanks to Benjamin (cashier) and L:alaister (assistant) for their professional manner. I will definitely be coming back here again

Helen Baker 15/06/2014

The assistant was very friendly and extremely helpful, fetching many different pairs of shoes for me to try. She explained the ordering available as a shoe was out of stock in my size but i chose a different style in the end. I always shop at Schuh because of the great service, which is very consistent in all shops.

Manuela 17/06/2014

first of all: you have a first class staff in this shop! very helpfull and friendly! I bought a pair of Vans "Star Wars" and I absolutely love them. Right now I'm back home form London showing off terribly :-)

Jonathan Barber 26/05/2014

I went into the store and was help by one of the sales assistant called Gary. I just wanted to say that I thought he did an excellent job - very informative, polite and helpful. I hope these compliments make there way back to your employees to encourage them to keep up the great work! Fantastic service and product range

Duncan Pflaeger 26/05/2014

Dr.K.Rajendran 25/05/2014

I had excellent service when I bought my shoes yesterday.. The gentleman who assisted me was knowledgeable and very patient and helped me find a good fitting shoe for me. The cashier who served me was also very pleasant and courteous . Overall a very good shopping experience for me.

Monica Brady 27/05/2014

The customer service here was excellent. I was greeted by someone at the door and the shoes that she found were exactly what I needed. I had been trailing around stores in the west end all morning waiting for people to help me, pointed towards a range of shoes then left to fend for myself. So it was a real pleasure to be properly attended to in your store. 10 out of 10 no question!

lucy west 30/05/2014

Claudia 212 was extremely helpful and friendly! I love my new shoes!

Caroline Hewitt 29/05/2014

Very helpful and knowledgeable assistant sorted shoes for my son who was tired from a day's shopping but was delighted with his Pumas. Thank you!

Mpho 30/05/2014

The store was incredibly busy but the staff managed to make the customers feel as though each was the only one in need of attention. I was impressed by the manager's ability to manage his staff. I was impressed by the pleasant attitudes of the employees, their knowledge of their stock and their willingness to ensure a good customer experience. The manager was Will. Clone him!

Nic 30/05/2014

The girls that helped me were absolutely brilliant! Will defo shop there again!

Atli 31/05/2014

Paige was very helpful, and gave excellent advice. Ready to help, but not interfering at all. Thanks!

fiona gilbride 01/06/2014

I went into Schuh for the first time on Monday Bank Holiday. I was so impressed with the service I received from Stef and Andreas. The shop was extremely busy and the staff were friendly and helpful. I will certainly go in Schuh again when I need shoes/boots. It makes such a big difference to receive such good customer service. And, I applaud Schuh for the training their staff are given.

Irene Chapman 01/06/2014

We were collecting trainers that had been reserved from another store. It was 6.20 on a hot Sunday afternoon. The air con was not working in the Oxford Circus store. We were served by Will. He was a delight. Totally cheerful and helpful in what must have been athe end of a difficult shift. Please thank this person. He is an asset to the company.

Karen Robinson 03/06/2014

great staff, very friendly and knowledgeable and patient! all shoes were in the sizes we needed great experience

Syed Imrul Haque 09/07/2014

I was pleasantly surprised as I entered your flagship store on Oxford circus. I entered with no intention of buying any shoes and the customer service was so brilliant it commanded me to buy a pair. Everybody acknowledged me and said hello and there were lots of smiley faces. A massive credit to the lovely manager I spoke to, Leo. Please pass this feedback on as I have forgotten the amazing sales assistants name who served me but I'm sure Leo will remember who it was. The management are doing a great job at this store.

Bert 11/07/2014

Got served by Tatiana in the OS branch. She was very patient and helpful, brought two sizes, gave me time to decide and even helped out. The pair I chose were marked so she advised me there was another pair at marble arch down the road. Se reserved them for me and I picked them up straight away. I feedback should go to her because she did all the work. Well done T! Great service with a cute smile p

Kathy Lawrence 19/07/2014

I have never been into one of your stores before. Despite being really busy the staff were very helpful and charming in that gave honest suggestions about the fit of sneakers. Was a very pleasant shopping experience which I was not necessarily expecting in such a crush. Thanks

Sarah Butler 19/07/2014

I was able to find a member of staff to help me quickly and he kept me informed of the progress regularly. I was then served by Luke Kurtiss at the till point who was extremely friendly and chatty asked us what we were doing for the day, it's unusual to go to a shop in in London that gives such good customer service. I was extremely impressed.

Dean Hemming 21/07/2014

Sally was absolutely delightful and helped me by consulting another staff member. Friendly and attentive, who could ask for more?

suzie vincent 23/06/2014

the youhg boy that served me was completely delightful - well done you for training your staff so well, well done him for being so engaging!

Jo 24/06/2014

I just wanted to say that Nathan who helped me today was nice and helpful. Very friendly, well spoken and polite, and all the time with a big smile on his face. Thank you Nathan

Miss Denise Groves 23/06/2014

Brilliant Service! Shop assistants so helpful. Shoes were ordered on Friday afternoon in-store and I received them this morning (Monday) at my work address as requested...thanks so much!!

RIYA 26/06/2014

Suzanne Bevan 26/06/2014

Jamie is really great! He's very friendly and helpful with a big smile and made the hectic shopping on Oxford St. a nice experience in the end! Thanks!

yulia amaral 25/06/2014

Fantastic service from the very personable liz. :)

Sam Gillespie 26/06/2014

Renata who served me was lovely. Really bubbly and friendly and nice to talk to. Pass on my compliments to her/appropriate manager! A great shopping experience!

Tony 03/07/2014

I hate shoe shopping as I have seriously wide feet and never find anything to fit me that doesn't look like something that a pensioner would wear. So I was In Schuh this afternoon and spent a good hour trying on most of the shoes in your store. The assistant - Granata was completely patient, friendly and cheerful - and persevered long after anyone else would have asked me to leave and never return to the store again. I managed to find 2 pairs that fitted me and bought them - thanks to her help. To be honest, I probably would have bought some even if I couldn't have, just not to have completely wasted her time. This person should be promoted immediately - thanks!

Scarlett 05/07/2014

Two really lovely girls helped me in store- Cashier 118 L:Annie and assistant 254 L:Harriet Great service!

Nick 06/07/2014

I was served by Hayley who was fantastic. She gave me some great advice on the footwear I was looking at and was extremely patient despite me trying on numerous pairs of shoes. She made great fashion suggestions on the footwear and clearly has a great sense of style. All in all, Hayley made an otherwise irritating experience pleasant and efficient. Give her a raise!

Alistair Berlin 07/07/2014

The customer service was excellent. The staff on the tills and helping on the shop floor were polite and really helpful. I've found the staff attitude in some London shoe shops pretty poor and so was pleasantly surprised by my customer experience!

Syed Imrul Haque 09/07/2014

I was pleasantly surprised as I entered your flagship store on Oxford circus. I entered with no intention of buying any shoes and the customer service was so brilliant it commanded me to buy a pair. Everybody acknowledged me and said hello and there were lots of smiley faces. A massive credit to the lovely manager I spoke to, Leo. Please pass this feedback on as I have forgotten the amazing sales assistants name who served me but I'm sure Leo will remember who it was. The management are doing a great job at this store.

heather walters 07/07/2014

Good choice of trainers. Friendly, polite, helpfully staff. (5th purchase from store)

ranka primorac 09/07/2014

The shop assistant who helped me get my Adidas Stan Smiths was courteous and efficient. I'd been looking for a pair for an hour: at Shuh Oxford Circus I got a pair in my size within minutes, with a minimum of fuss and a friendly smile. Many thanks!

Guy Smith 10/07/2014

Excellent service from the manager, Leo.

Maurice Ball 17/07/2014

I had to take my original shoe back to the Oxford Circus store to get a size up. My size up was not available in store. However, I was notified promptly about the arrival of my new shoes at the store. In store I was dealt with by the Schuh staff member (l think his name was Gary) patiently, courteously and methodically. I was made to feel a valued customer and will recommend/return to Schuh.

Alice Yessouroun 21/07/2014

We were served by Claudia who was extremely efficient. Excellent customer service!

Anastasija 22/07/2014

Dear Sir/Madam, I would like to thank your amazing staff for such a professional service they provide. For last week I have purchased two pair of shoes in your store. One sales assistant was at Canary Wharf (unfortunately I haven't got a name) Yesterday I was after pair of trainers at Oxford Street and I must say the service was excellent.Sales assistant who served me was Nik. He was very friendly and helpful from the time he starts served me. Thank you so much! I wish you good luck on your career! With Regards, Anastasija

Roshni Vinod 22/07/2014

Was serviced by Gary at the till who was extremely helpful.

Héctor 22/07/2014

Very helpful and efficient the girl that served me.

Sharon Griffiths 23/07/2014

It was refreshing to be served by an individual who was so helpful and cheerful. Very impressed and would definitely use the store, website and delivery service again. Well done

Diane Smith 25/07/2014

We are always so quick to complain but never take the time to give praise when it is due. Today I went into the oxford st store to purchase a pair of Tom shoes on behalf of a friend. I must say from the moment I entered the store the staff acknowledge me with a warm welcome and offer of assistance. The gentleman called Leo went out of his way to ensure I had the correct shoes, & happy with them. Even though the store was busy he and Liana made sure everyone was acknowledged and served. I have problems with stairs due to a knee injury. Leo took me to the lift to save me struggling with the stairs. He was a real gentleman. It was a real pleasure to visit the store (first time for me) and I can assure you I will return when I require shoes for myself. Leo is a credit to the company with excellent customer service skills. Thank you very much. Kind regards, Mrs D Smith

Nishat 24/07/2014

This goes for the website as well. Great priced shoes at great quality, fantastic delivery/collection method available on-line and very warm, welcoming and helpful customer service in all Schuh stores I have found (London Stratford City as well). Definitely put competitors to shame.

Tom 27/07/2014

Bubbly, friendly and helpful service from Tatiana.

Lydia Kawa 29/07/2014

Excellent customer service, the service i received was impeccable. I was greeted the moment i walked in the store by the sales assistant who processed by order. i walked around the store in search of a New balance 420 in burgundy (which i couldnt find). As i was about to walk out of the store, the same sales who greeted me asked me if i needed help. I told him i was after New balance trainers and showed to the display. He then asked if i was looking for a particular style or colour. I showed him a photograph of the trainers i wanted. he told me they didn't have it stock but can check on the system to see if it could be ordered in next day. He walked me over to a computer screen, which showed that i wasn't available in my size but could be ordered in my size. I told him i wasn't sure of whether i was size 4 or size 5. He then advised me to try on the same trainers in a different colour that they had in my size so i can be sure of my size. He politely asked me to take seat and wait whilst he went in the stock room to get me size 4 and 5 in black so i can try. He was very fast when getting the product. He was very quick in getting my sizes and very patient with me making my decisions. After several tries i decided to the order the colour i wanted in my size. The sales assistant was fantastic, new the product, patient and very polite and even thanked me and told me to have nice evening. He was engaged with me in conversation and showed interest in my request. I have never had such fantastic customer service from a high street retailer before.

Helen watts 31/07/2014

Really excellent service from 2 customer assistants. Ended up buying 2 pairs of shoes because they were sooo great. Thank you. Delighted with both pairs. Cashier g ineabo. Assistant n Benjamin .

Michael Liu 31/07/2014

Dear Schuh, I'm writing to commend the sales assistants who were working at the Oxford Street, London branch on the evening of Tuesday 30th July 2014. I had ordered a pair of trainers online which I was due to collect in store at said branch. When I arrived there were no lights on in the store and the entrances were cordoned off, which had been due to a fire above the store. So I thought the store had closed, But after speaking to a male sales assistant (sorry I did not note his name) he said I could still pick up my trainers. I was then served by a female sales assistant (sorry I did not note her name) so that I could try out my online purchase. The trainers fitted fine. It was like business as normal. I was dealt with easily and efficiently and I would like to thanks the staff of the store for their great customer service in trying circumstances. best regards, Mike.

Richard Cooke 30/07/2014

great service. thanks. However, you are not getting my email address as well. sorry. tooany times that ends up with unsolicited emails.

Titania Krimpas 02/08/2014

Eni, who helped me out at the Shuh store on Oxford Circus was excellent. Friendly and very helpful. I'll remember it.

Sandro Lanfranco 08/08/2014

Good morning I visited your store in Oxford Street yesterday afternoon, in order to buy a pair of shoes for my teenage daughter. I'd like to commend the salesperson, Antoine, who was extremely courteous, helpful, and patient. Please pass on our thanks to him. Best wishes Sandro Lanfranco

Sandro Lanfranco 08/08/2014

Good morning I visited your store in Oxford Street yesterday afternoon, in order to buy a pair of shoes for my teenage daughter. I'd like to commend the salesperson, Antoine, who was extremely courteous, helpful, and patient. Please pass on our thanks to him. Best wishes Sandro Lanfranco

Claire Dorrington  07/08/2014

Just to say what a fantastic service we received from Will when we visited your store on Oxford street I believe he is the store manager? What a very pleasant man he was so helpful and although the store was very busy he took the time to make sure my daughters trainers were not only the right size but right for what she wanted. He spent time talking to us and I never once felt rushed he gave us his undivided attention and this is something that didn't happen to us often in London. It's people like Will that will make me use you're shop again as we had had an unpleasant experience from one of your competitors down the road and left without any trainers and then came to yourselves. We will come to schuh first next time and this is down to your staff especially Will and also Antoine who completed the payment part whilst will was chatting to my family. What a fab service thank you.

nolly 08/08/2014

I was served by Antoine, his customer care was EXCELLENT! He was very knowledgeable about the products, gave great advice, and I am very happy with my Toms.

Paulina 10/08/2014

Cashier( Denny) and assistant ( Roshni ) both were amazing. Assistant checked few times if everything was alright and cashier was really talkative and friendly. Buying shoes has never been better for me.

Emily 11/08/2014

I am extremely grateful for the service I received from Claudia and Tia at your store. They were incredibly patient and helpful in helping me choose the right pair of shoes. The red Vans I bought have been fantastic! Thank you

Jo 12/08/2014

Excellent service from both Anton and Will Thank you

shelley colborne 13/08/2014

when i visited the store it was extremely busy that said i didnt have to wait long before a very smiley chap called Eni served me. he was engaging and chatty, being genuinely interested in me (whilst i tried on then subsequently purchased a pair of shoes) and my visit to london. he was very organised in processing the payment too on a small device so i wasnt handed over to another team member/cashier. great service!!!

craig wills 12/08/2014

Hello, I just wanted to send some praise - i just popped into your Oxford Street store to buy a gift…in a World of poor service and nonchalent staff your team were really amazing, friendly from the walk in, helpful, humorous and normal. You should be very proud and hopefully you can pass on my high praise. Cheers, Craig

Charlie Sugarman  14/08/2014

The staff where very helpful and kind. They was very friendly.

Marta 16/08/2014

Guys were very helpful. And the service was very very good as well. It was the second pair of shoes I bought at that store and I'll definitely come here when I'll need one more. Cashier 237 antione Assistant 561 ken

karo guetens 16/08/2014

very friendly and very quick service even though i was there on a busy saturday

Rhea 15/08/2014

Myself and a friend visited your London Oxford shop this week, and just wanted to feedback to say what great service we received. The team were very helpful and all asked how we were, our plans for the day and what we been up to. As well as making conversation and provide a positive shopping experience. Compared to our local shop in bristol, we were pleasantly surprised by the friendly manner and great service we received in London. Thanks!

Simmone 16/08/2014

I was served by a young man called Antoine who was very professional in his service. He was polite and friendly throughout our exchange and gave advice on the product I was interested in. He was very attentive and made me feel valued as a customer. All in all from start to finish he displayed excellent customer service skills. I am very impressed with the service I received and would defibitwly shop at Schuh again.

Audley Dennis 19/08/2014

This was my first visit to a Schuh store and i was most impressed by the very warm friendly and polite service i received. I tried on a pair of Clarks that looked and fitted perfectly but i was a bit unsure so i asked the assistand if she had another pair of the same size available. Without hesitation she replied " its your money you are spending sir, so you need to be sure" then left and returned shortly afterwards with another pair. Needless to say i bought them without even trying them on. Her name by the way was G:brittney How very refreshing. I will be returning to purchase the other pair tomorrow

Femilia Mansaray 17/08/2014

I just want to express how satisfied I was with my experience at your shcuh store on Saturday , both staff Kurtss & the lady at the till were extremely professional & I was please with my experience there and I would be shopping there more often , once again well done on your outstanding customer service .

Samantha Ambrose  17/08/2014

Came in really hungover, and cj soothed our soles (pun). But he was actually very helpful and hilarious and I bought 2 pairs instead of 1 because he was so fun. Thanks cj

Joan 18/08/2014

The tone of your store is really nice. The staff are helpful and cheerful and seem to genuinely enjoy their work. One clerk was delighting some kids by showing them a few dance moves. The young man who looked after me was really efficient and easy to chat to. Till service was just the right mix of chatty and professional. A great shopping experience.

Ronald Corbin 22/08/2014

Service was brilliant in the store. Thank you Gary & Brittney..

Cecilia 24/08/2014

Just wanted to say that despite how busy the store was today, I have never felt such an attentive team of staff in Schuh and it really made an impression - it was a well oiled machine! During my visit I tried on 6 pairs of shoes, and each time I waited, Gaz / Sinead / Chanel / Antwon check on myself and other customers if we were being seen to enroute to whatever they were doing. Really impressed guys, good feedback / recognition where it deserves and this is a fine example of excellent customer service. I didn't get the Toms / Allstars I was after because of funny size or my weird feet but despite the frustration, because how cool you guys were... I'm not bothered! Have an awesome day guys and again thank you for being so awesome, Cecilia x

Kevin 24/08/2014

Very quick assistance. Fast checkout using the card reader against the wall. Could have been more friendly and welcoming.

Mimi Q 22/08/2014

Hello! I have been wanting to write this for a long time but I forgot. I have just found the receipt of my purchase and thought it was better doing it now than never. I came 3 months ago to your store and was served by the gorgeous Claudia. I had a very bad day and the last thing I wanted to do was wandering in Oxford street for summer shoes but I really needed them then. Claudia made me live such a wonderful experience... The shop was already closed and she didn't mind going down again to make sure I was getting the right size of shoes. It might sound like a silly little thing but she was so genuinly nice that really made my day. I have also been very pleased with the jungle sandals I bought. I hope you pass on the message to her and the manager of the shop to let them know how well she is doing and to be proud of working with her. I also spoke to other members of staff briefly and they seem also very nice. Last thing I wanted to say is thank you for your service. I know people normally write only to complain but I also like to do it for praising if the ocasion is worthy. That's all, have a very good day!

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