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address/opening times

  • 26 The Martlets
  • Unit 3
  • Crawley
  • RH10 1ES
  • 01293734982
This weeks opening times
Fri 29th Aug 0900-1800
Sat 30th Aug 0900-1800
Sun 31st Aug1100-1700
       Next weeks opening times
Mon 1th Sep 0900-1800
Tue 2nd Sep 0900-1800
Wed 3rd Sep 0900-1800
Thu 4th Sep 0900-2000
Fri 5th Sep 0900-1800
Sat 6th Sep 0900-1800
Sun 7th Sep1100-1700
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local info

As the biggest town in West Sussex, Crawley is located within easy reach by both road and rail links from Gatwick Airport, London and Brighton. Some of the best features of the city are its readily available wide open spaces such as Tilgate Forest, Buchan Park and the award winning Memorial Gardens. Whether you're looking for a vibrant night life, shop till you drop facilities, eateries or entertainment, Crawley has something for everyone. Our store is situated on the Martletts. This store now also hosts a range of styles from our schuh kids range!

what you say...

Nirav 18/05/2013

Very friendly and helpfully.

Rob Ore 20/05/2013

Very friendly and helpful staff who had no problems at all in helping me find the right shoes for my stupidly large feet. No hesitations to use the store again in the future

Jenny Hole 29/09/2012

I recently brought some new converse in the Crawley store. Staff were really helpful and love my new trainers!

Drew Singer 06/10/2012

I Love Your Store So Much Ive Been Buying Shoes From Your Store For Years And Ive Had No Complaints The One Think I Love The Most Is The Staff There Are Really Polite And Helpful Love The Shop And Love The Shoes :)

Natalie Fenn 12/06/2013

I love that I was able to try on the shoes I wanted before Alice ordered them online for me in store. Alice was very friendly and helpful I love the fact I could collect from the store so I didn't have to wait in to recive my shoes. I love the crawley store always clean and tidy and visualy pleasing. the staff are always happy and helpful

Andrew Webb 17/06/2013

We were looking for trainers for our kids and bought a pair of Nike boots for my daughter aged 5. Excellent service with knowledgeable assistants who were patient and interested. Thank you especially to Aaron and Sinead who helped with suggestions on alternative shoes (and other potential stores in Crawley when the sizes weren't available for my son) and with the fitting of the shoes themselves for my daughter. A really positive shopping experience for kids shoes (which is normally very rarely the case!). Thank you.

Deborah Davies 12/08/2013

Very surprised by complete professional, courteous, pleasant service. Certainly not what I've have experienced before in Schuh. My shopping experience couldnt have gone better or been any easier than it was. Thank you. Well done Schuh for choosing and training the right people.

Jessica Serra 14/08/2013

I love the store, the products and the functionary. The functionary was really pacient and nice and I' really happy with what I bought. The product is really confortable. I really am thinking on buying more there. Thank you so much.

Jessica Serra 14/08/2013

I love the store, the products and the functionary. The functionary was really pacient and nice and I' really happy with what I bought. The product is really confortable. I really am thinking on buying more there. Thank you so much.

Jessica Serra 14/08/2013

I love the store, the products and the functionary. The functionary was really pacient and nice and I' really happy with what I bought. The product is really confortable. I really am thinking on buying more there. Thank you so much.

Teresa Tucker 15/08/2013

Fantastic prducts at a great price - with service to match - very impressed! Ordered in-store and product delivered as promised. Thank you.

Charlotte  13/04/2013

Alice was fantastic and very helpful offering different sizes and colours ended up with a great pair of shoes and one happy customer

Nick Pashley 12/04/2013

Louise very helpful

Hayley 01/08/2013

The staff in the store were really helpful and quick to offer their assistance when they saw I was interested with a product. The member of staff who served me, Dale, was really friendly and talkative, along with having a professional attitude. He gave me the right amount of help without being overbearing which is something I value, working in retail myself. Over all had a very quick and productive visit to Schuh Crawley and I'm happy with the shoes that I bought.

linda killick 06/08/2013

wonderful customer service proactive and friendly well done Sinead assited by Bobby Going back to the store for another pair of TOMS!

linda killick 06/08/2013

returned to store today as promised for more TOMS both Sinead and Bobby remembered me (in a good way!) from yesterday and once again provided brilliant servce A great retail experience Thank you Schuh!

Mary Evans 08/08/2013

Very good customer service, although they didn't have my size in stock Louisa, who was very kind and polite, suggested to try the size in a different colour, and said I could order it free to my home in 2-3 working days which was brilliant! Thank you looking forward to my new converses!

Katy Stableford 04/06/2013

Had to take back my baby's converse as they were damaged. I wad offered delivery of a new pair to my house as they didn't have any in stock. The new pair were deliver the next morning. Fantastic service, I will be buying her next converse from Schuh :-)

caroline carty 05/07/2013

Did a lot of shopping today (5th July) but Bobby the assistant and Deanna the cashier came out as two of the best trained and most helpful assistants of the day. Well done Schuh.

Mrs Sally Jones 09/07/2013

Fantastic sevice,Use you again. Thank you

Vincent Stokes 01/09/2012

I really don't normally bother to leave feedback for a store, However I was so impressed with your store I feel obliged to. I was seen to almost immediately, without being pressurized ..shown a seat to wait on whilst the assistant got my shoes to try on. The assistant had a very pleasant and professional manner. I don't normally shop in Crawley and when I asked the assistant a good place to buy jeans he helpfully directed me to several outlets.. So just to sum up.. I was extremely impressed with the customer service and would recommend your shop to all my friends.. thanks

Cheryl Burt 02/02/2013

Excellent service today - Alice and co worker, thank you!

Oliver Hurd 28/03/2013

Wanted to go online and say that today I bough a pair of shoes from your Crawley branch I was served by Marie. I just wanted to note that she was brilliant, very polite, very knowledgeable about the products and an Excelent salesperson. I have no idea if you as a company give out rewards for good service but if you do Marie derserves it. These days people are very quick to complain, but people dont always take the time to take note of people that give brilliant customer service. Many thanks

Oli 25/03/2013

sandra steed 19/06/2013

I came into your Crawley store to buy my husband a pair of Vans, you didn't have his size, The sales assistant advised I could have them sent with no extra charge. I did this, they came on time. Great service.

Alison Simac 24/06/2013

Just wanted to say I received excellent service at the Crawley store, also the free home delivery has been fantastic! Well done! That's why I love buying all my shoes from Schuh!

J P 03/01/2013

I went to the store in Crawley \nd the team were fantastic, I was looking for a gift and also get something in the end for myself. Will keep shopping at Schuh

Ia Goacher 14/11/2012

Very impressed. Service in store was excellent - not pushy but polite, cheerful, friendly and nothing was too much trouble. So different from 2 other shoe shops we'd been into beforehand. Eventually ordered a pair of shoes as my size not in stock - and couldn't believe it when they arrived next day! Will definitely shop here again.

Sian 11/12/2012

I was very happy with my experience :) I received good customer service, help when I needed it. James was very helpful, kind and polite :) I would defantly buy my shoes from there again!

Matthew Durrans 15/07/2013

The assistant James that served me was very helpful in checking the stock for my size of shoe that I needed. When he realised that they were out of stock he explained all about the options for getting a delivery and even got me a shoe size in the same brand to check they would fit before I ordered them. It was nice to get everything explained and to receive such excellent customer service.

Chris Jones 09/10/2013

Fast efficient service in store. The shoes I wanted weren't in stock. I was shown all alternatives in my size and similar style but opted for free home delivery. Shoes ordered within seconds and delivered following day. Fantastic.

John Elkington 08/02/2013

Great shopping experience. Friendly, knowlegable, honest staff. Made to feel welcome. Best shoe shopping experience in a long time. Will use Schuh again. Thank you.

Tina Harvey 13/05/2013

Hi Just wanted to Thank You so much for replacing shoes (my daughter asked for size 5 but was sold size 4 & wore them before realizing) what fantastic customer service!! Couldn't believe it when parcel arrived & I opened it to find some new size 5 shoes. Once again thank you so,so much it really is appreciated.

Lisa 28/04/2013

Didn't feel pressured into buying, polite and friendly staff. Great quality footwear

Caitlin Slade 02/05/2013

Great service.

Angela Attenborough 28/02/2013

The staff in Schuh are always so helpful, nothing seems like too much trouble, another good thing is that they have a sense of humour which makes shopping there good fun. They didn't have what I wanted so ordered it straight away, it arrived the next day. Fantastic!

Wai Lam 18/04/2013

Dale was excellent. Nothing was too much for me to find the right fit. He gave me great advice and he was very personable. Someone let him know he's doing great.

Sue Wackett 16/04/2013

Acknowledged by assistant when I enter the store. I was left to browse, Marie approached me and asked if I needed help. I selected two styles, which she checked and they were in stock. She promptly returned with the shoes for me to try on. I was lead to to the tills to pay for my shoes. Marie was very helpful and pleasant throughout my visit. Excellent customer service. Thank you.

Owen Codougan 19/04/2013

I like the layout of the merchandise and the variety of styles available, the location and pricing but what impressed me the most and made me one very satisfied customer was the personal, professional, unassumingly patient and knowledgeable service I experienced from your salesperson Matthew. He seamlessly managed to attend to not only my shopping needs but those of many other customers while still making me feel specially attended to. Of course he helped me find just the right shoe I was looking for and I would highly recommend your store to others as well as commend you for having such pleasant staff. Thank you Matt and thank you Schuh.

Luke 04/09/2013

I just wanted to leave some feedback from a purchase I made a couple of weeks ago. I was just now sitting listening to my two children discussing their new shoes and was reminded of the successful and memorable experience we had shopping in your Crawley store that day. Both my young son and daughter are discussing their desires to return for more purchases as they want to see the lovely blonde young lady that measured their feet and found them perfect vans and converse. If I remember rightly her name was Brooke (forgive me if I am wrong), she was extremely helpful and the entire shopping experience (which usually with two excitable children is not enjoyable) was a breeze as she occupied their energy by talking about our recent holiday to Disney and returning to school. Nothing seemed too much trouble as she returned several times with different sizes to ensure our buy was perfect as well as thoroughly checking the fitting of the shoe. Both Brooke and her manager (large glasses and brown hair) were friendly and refreshingly smiley in comparison to other shops we had been in earlier that day. If there is a way to praise these members of staff I would do so accordingly as it be well deserved by two very friendly and hard working ladies. We shall be returning! Many Thanks, Luke

Aubrey Smith 08/09/2013

Top trainers, top service & HOT staff!

david piper 22/10/2013

I am extreamly pleased with the timberland boots worth every 100 pounds I always shop here when needing new footwear the staff are very very polite and friendly so very happy thanks dave piper.

Amy Wells 11/10/2013

I was very impressed with the service I was given in your Crawley store, I came in with two of my friends. I was trying to find some ankle boots which didn't make my ankles look odd which seemed to be hard. An assistant came over and offered me some help. I explained to him what I was after. He found me a pair straight away which I loved however they did not have the size in the colour I wanted. So they offered me to try on a size 7 in a different colour which fitted fine. Next the sales assistants offered me a next day delivery service to my home which I was very impressed with and paid in store. The boots arrived the next day before 11am ! Which was outstanding. Unfortunately the boots in black where not so lovely as the tan so I will be returning them to your Maidstone store. I was also impressed with the options of returning items. Although this time the boots where not right for me I will be returning to your stores again and recommending to people I know. Thank you. Amy

Ivana 15/10/2013

Great range and amazing service!

Paul Roberts 30/10/2013

Staff were friendly and helpful very pleasant

Paul Roberts 30/10/2013

Staff were friendly and helpful very pleasant. Great place to shop always great service :-)

Jo Cozens 06/01/2014

I went to your Crawley Branch on Saturday - 5/1/14 looking for shoes for my son who lives abroad. It is rather difficult to get help in finding the best shoes for him. I had gone to just about every other shoe shop in Crawley and Horsham with no luck and feeling somewhat frustrated especially in the lack of service. Not so in your shop, even though it was busy the service was excellent. I was served by a young guy called Dan Hobson, not only was he helpful, friendly and spoke to me like I actually mattered, he came up with other ideas, that I followed up on. You are very lucky to have him working for you Also the cashier at the time was Nicole who was so friendly and explained clearly re - delivery and returns etc. I have worked in many areas of the service industry and found it so refreshing to find staff that are all so professional. Think you have the best of the best there. With kind regards, Joanna Cozens

s thomas 21/01/2014

very helpful and polite staff....Fantastic service, live in Worthing ,but journey was justified after visiting your store .Many thanks.

Laura Akerman 25/01/2014

we shopped in the Crawley store before christmas and after for presents for our daughters both times we were served by Rae, who remembered us, her service was excellent, Rae could not be more helpful, she was polite and had some great suggestions when we could not make up our minds. please make sure this is passed on to Rae and thank her for her excellent customer service. Regards Laura

Stephen Humphreys 19/02/2014

Great to see that some companies still have fantastic customer service. Well done Schuh. Matthew the sales assistant was very helpful, friendly and didnt try to force a sale on more expensive shoes. I will certainly be back to the same store to buy more.

Chris Phillips 15/02/2014

The staff were very helpfull, polite and smiling. Very refreshing.

Phillippa 13/05/2014

Thanks to Dan for such wonderful service.

Kelly Brett 15/05/2014

Very friendly and helpful staff (Rachael and Ashleigh Anne) However, pricing would put me off future store purchases compared to other retailers that offer promos for same/similar products.

Ana 28/04/2014

Lovely customer service. Thanks Cornelia!!!

Helen Clarke  04/05/2014

Dan was amazing. A credit to the company. I would be happy to employ him in one of my stores.

Ashley Groves 05/06/2014

I was served by cashier: 011 (Tasha) at unit 3, 26 the martlets in the crawley store. As soon as I walked in (Tasha) asked if she could help, I said I was browsing so she left me to it, once I chose my shoes she instantly got my size I asked for and gave me an excellent service at the till and wished me a nice day. This has probably been my best experience in a shop and I felt welcome and happy. This staff member deserves a medal!!!

Christina Gilbert 06/06/2014

Served by Rachael, she was really efficient, pleasant and friendly as I returned a pair of shoes. A really excellent member of your staff.

Adam honisett 10/06/2014

Good manners and polite, and made the place very welcoming

Nicky Shaw 19/04/2014

What a lovely bunch of staff in the Crawley store. Fun, lively and very enthusiastic about the whole range of products on sale in the store. Had a great experience both times I have been in the shop this week. Many thanks

Jane Stevenson 03/06/2014

Ordered a pair of men's Converse trainers in store on Friday and arrived at my door Monday morning! I was kept informed via text of the parcels progress and delivery date. Excellent service - will use Schuh again and recommend to family and friends. Thank you.

Gareth 15/07/2014

Awesome service from Rachael. Thank you very much.

Sue Anderson 04/07/2014

Hi, I was served by a young lady called Shivani who was very pleasant and most helpful. I could have bought several pairs of shoes if money was no object! I am very pleased with the pair I decided on. Sue

Paul clifton 28/07/2014

The young lady that served us was more than helpful a credit to the shop .

Lucia Dominguez 31/07/2014

Fast and efficient service. I got exactly was I was looking for. The lady that helped me (Shivani) was really helpful nice and efficient. Great customer service. Im really happy with my purchase and the service.

Jason Boyer 01/08/2014

Friendly, helpful and chatty staff.

Tim Mulholland  04/08/2014

Staff were very helpful and friendly. Payment system works very well. Very good for a company to be paperless, emailing receipts is a very good idea

Brendan Rice 31/07/2014

As the Manager of retail store I am aware of just how important the sales assistants of a company are for it's reputation. In Becky from your Crawley store (assistant No 15) you have an absolutely fantastic employee who you should be very proud of. Her rapport building skills were brilliant, she showed a real interest in helping us find the product we were interested in and was funny & engaging. Quickly finding the desired product Becky also, through the conversation we had, identified an opportunity to show us a second set of Vans (slightly more expensive of course!) which we also proceeded to purchase. Overall, this was one of the best experiences I have ever had in a retail store and this was down to the exceptional Becky.

katie pickles 05/08/2014

Friendly and very helpful staff. Love my new Toms!!

Jack Palmer 07/08/2014

When arriving in the shop I got a warm and friendly welcoming from the staff. One lady with blonde hair greeted me when browsing around the store and she had the biggest smile. She was them talking about the shoes that I wanted (TOMS) She directed me to a pair which I did like. She was so helpful in choosing the colour for myself. When going out to the back to get my shoes she apologised for being so long and then handed them over to the cashier. Yet again the staff member and manager behind the till was smiling and was greeted by conversation. An amazing store and the company should be so proud of the staff in the Crawley store. Could not be any more happier with my visit. Definitely use Schuh at Crawley because the staff really did make the difference :D

Lisa Page 14/08/2014

Very helpful staff, very welcoming and polite!

yasmin 18/08/2014

I was extremely happy with the service I received. I waited near the till and a girl apologised for not noticing I was there. She helped me find the boots i wanted on the screen and then ordered the size I needed as they were out of stock. The other girl called heather on the till made conversation and was very sweet unlike some girls in retail. On the whole all the staff are very kind, polite and greet the customers when they enter and leave without fail. Thanks! :) x

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