Great customer service! Very happy!!
The young lady that served me was excellent, I didn't get her name, but she was not only attentive and receptive to my needs in regards to shoes, but also made the experience a fun one for my children, engaging them as she served me. Great example of customer service.
Very helpful and friendly
I ordered a pair of converse trainers last night for collection from the Whiteley store.
Unfortunately, I didn't realise the size 4 ordered was in fact a children's size and I intended to by an adult size 4.
I popped to the store this afternoon, where there we 2 size 4 children's shoes awaiting my collection, although, my email receipt only showed the purchase of one pair of shoes!
The store representative, was absolutely fantastic and resolving this issue. She called customer services on my behalf to double check to see if I had been charged twice for the transaction, which I had. Once this had been established, she refunded me for the two purchases of the incorrect shoe size 4's for children.
I then purchased a adult shoe size 3 and the young lady who helped me then gave a discount of 20% for the trouble and confusion of two charges when there should have only been one.
I was extremely impressed with the service provided by the shop assistant and the speed with which she dealt with the problem. At no point was I made to feel inadequate for my mistake in the wrong size ordered. Due to this service, I will shop again online (taking care to note the sizes)! And most definitely will shop at the store again.
Well done that lady, I'm only sorry I didn't get her name.
Positioned between Portsmouth and Southampton, our store in Whitely is located in the Whitely Shopping Centre. We have a huge range of brands to suit all tastes including Nike, Converse, Vans and many more. Whether you're a lover of trainers or looking for the perfect pair of heels, you're sure to find something here at schuh. We also offer a great selection of kids shoes so your little ones can be on trend with you too!