5.1 Delivery - UK
5.1.1 All deliveries are subject to stock availability and authorisation of your payment.
5.1.2 We shall endeavour to deliver the Goods you have offered to purchase within 5 working days after we receive your offer. If there are any delays we will notify you of such delay as soon as possible.
5.1.3 We can either deliver your order to the billing address for the card you use to pay for your order, or you can specify an alternative address such as a workplace, university or friend/family address at the checkout. The alternative delivery address must be in the UK (i.e. has a Royal Mail postcode).
5.1.4 UK Standard Delivery is FREE on orders over £5.00, and is £2.99 for orders of £5.00 or less. UK Express Delivery is £4.99 where stock is available for Next Day delivery.
5.1.5 Your order will be delivered to you during office hours (9-5pm), Monday to Friday . We are unfortunately unable to specify the time at which the goods will be delivered to you.
5.1.6 A signature will be required on delivery of the goods to you. Receipt of a signature at the delivery address will be proof that the order has been delivered to you. A signature may be obtained from any person at the given delivery address. If no person is present at the delivery address you have provided, the courier may attempt delivery with a neighbour who will be asked to sign on your behalf. Alternatively, your parcel may be delivered to a local Post Office, or returned to the couriers depot and delivery will be attempted at a later date.
5.2 Deliveries to the rest of the world
5.2.1 The title of goods ordered passes to you at the time the item is despatched from us in the UK. We will act as an agent to arrange delivery on your behalf with UPS and collect a delivery charge, as detailed below, from you during your transaction which is passed to UPS as payment for delivery. The delivery charges detailed below include postage and packaging costs and any shortfall in the amount we collect from you to pass to UPS when arranging your delivery is covered by us. If you would prefer make your own delivery arrangements, please contact our Customer Service Team via email at firstname.lastname@example.org or on 0207 100 1515
5.2.2 International Delivery to Zone A costs £10.00. Each additional item in your order will cost £5.00. International Delivery to Zone B costs £35.00. Each additional item in your order will cost £17.50.
5.2.3 We endeavour to deliver the goods you have offered to purchase within 7 working days from the receipt of your offer. If there are any delays, we will notify you of such delay as soon as possible.
5.2.4 We will act as an agent on your behalf to deal with any queries or issues you may have with delivery.
5.2.5 From time to time Schuh may offer to deliver products without requiring a payment for postage and packing as part of our promotional offers that we may advertise. Where “free” postage and packing is offered by Schuh, there is still a charge made by UPS to you to cover the delivery of your order but Schuh will pay this on your behalf directly to UPS and no further payment will be required from you in respect of the delivery of your order.
5.2.6 The Standard UPS Terms & Conditions of Carriage can be viewed here,
5.3 365 Day Returns Policy
5.3.1 We hope you’re happy with your new Schuh purchase! However, if you’re unhappy for any reason, here’s what to do.
Changed your mind?
5.3.2 If the shoes are not a suitable fit or if you simply do not like them, you have up to 365 days to return them to us. All we ask is that you send them back in the unused condition that you received them and in their original box where possible.
5.3.3 There are 3 ways for you to return shoes to us:
With Collect+ for FREE
We will send you an email after your order is despatched with a Collect+ returns label to print off. Package your shoes up carefully in their original box and a secure outer wrapper where possible. Attach the Collect+ returns label clearly to the outside. Visit to your nearest Collect+ drop off point and they will return your parcel to us and give you a postage receipt to retain.
At a store
Just go to your nearest Schuh store with your shoes and some form of proof of purchase. Proof of purchase can be either the printout of your order confirmation or your e-mail confirmation which was sent to you after you placed your order.
Pack up the shoes carefully in their original box and a secure outer wrapper where possible and send them back clearly addressed to:
1 Neilson Square
Deans Industrial Estate
5.3.4 Please use the Returns Form which will have been enclosed when you received your order, or enclose a note detailing your name, address, contact number and reason for return.
5.3.5 We recommend you use some form of registered post in case you need to track your parcel.
5.3.6 If the item is faulty, or if we’ve made a mistake with your order, we will be able to offer a refund or an exchange and reimburse your postage costs if applicable. We’re really sorry, but we’re unable to take back used goods which are unsuitable or don’t fit, or reimburse the postage costs incurred returning unused/unsuitable items to us. This is in addition to, and does not affect, your consumer rights.