Stores Re-opening and Delivery Service Update
Thank you for your continued support of schuh throughout this difficult time.
Following government guidelines, we are starting to re-open our stores, where possible, with exhaustive safety measures to keep both our staff and our customers safe.
We'll continue to monitor the situation closely and open stores in line with government guidance and when it is safe to do so.
When visiting any of our branches please follow the social distancing and safety measures which are in place. These safety measures are in place to protect our customers and our colleages.
Last Updated: 09/06/2020 11:00
As the Covid-19 situation develops, we wanted to reach out to our customers and team members around health and safety. This is at the heart of our concerns.
We are closely following the recommendations of the World Health Organization (WHO) and those of the national health authorities in the countries where we operate. For info on staying healthy and safe in the UK, go to Gov.uk.
Some of our stores are starting to reopen with extensive welfare measures. Please be sure to check your store is open before you visit, as some stores may take longer to reopen. Don’t forget to check opening hours too, as we have reduced trading hours in many stores.
Our website is open. Due to the impact of Covid-19 and our extensive safety measures, please be advised that deliveries and returns may take longer. For more information on how our extensive safety measures may impact your order please check our delivery and returns pages. For any other queries please email firstname.lastname@example.org
If you have any questions, check our FAQ's for the answer. If our FAQ's can't answer it for you, we'll be glad to answer you in person!
Email us anytime at email@example.com and we'll get back to you as soon as possible.
Drop us a tweet or hop on to our facebook page and get in touch. One of our Customer Experience Team will get back to you as quick as they can.
Simply click on the Live Help tab at the top of the page and we'll connect you to a member of our friendly team. Our Live Help opening hours are:
- Monday to Friday: 0915-2000
- Saturday: 1030-1630
- Sunday: 1130-1630
Prefer to call us? Customers can call our local-rate number 0207 100 1515. Our team are here to help throughout the week. Our opening hours are:
- Monday to Friday: 0900-1730
- Saturday: 1000-1700
- Sunday: 1100-1700
*All of our incoming and outgoing calls are recorded for training and quality purposes.
** When calling our stores, in certain circumstances your call may be recorded for training and quality purposes.
If your query is for any department other than the Customer Experience Team at schuh, please call 01506 460 250.