Thank you for your continued support of schuh throughout this difficult time.
We want to keep our team, customers and community safe.
Our stores remain closed temporarily until further notice. Following government guidelines, our website is now open with a small but mighty team in place, with continued exhaustive safety measures to ensure the wellbeing of all employees.
Across the business, our Teams continue to indicate their willingness to return to work to support schuh and our customers. Fulfilment teams operate with only 10 staff or less with extensive welfare precautions, whilst website support and customers enquiries are managed by a small team working from home.
Due to the impact of Covid-19 and our extensive safety measures, please be advised that deliveries and returns may take longer. For more information on how our extensive safety measures may impact your order please check our delivery and returns pages. For any other queries please email firstname.lastname@example.org
We’ll continue to monitor the situation day-by-day and keep you updated via our website and social channels.
We also remain active on our social channels @schuh to give you inspiration, escapism and sneaker loveliness.
Last Updated: 03/04/20 17:00
As the Covid-19 situation develops, we wanted to reach out to our customers and team members around health and safety. This is at the heart of our concerns.
We are closely following the recommendations of the World Health Organization (WHO) and those of the national health authorities in the countries where we operate. For info on staying healthy and safe in the UK, go to Gov.uk.
Our website is open. You can contact our Customer Experience Team who can support you with all customer enquiries.
If you have any questions, check our FAQ's for the answer. If our FAQ's can't answer it for you, we'll be glad to answer you in person!
Email us anytime at email@example.com and we'll get back to you as soon as possible.
Drop us a tweet or hop on to our facebook page and get in touch. One of our Customer Experience Team will get back to you as quick as they can.
Simply click on the Live Help tab at the top of the page and we'll connect you to a member of our friendly team. Our Live Help opening hours are:
- Monday to Friday: 1000-2000
- Saturday & Sunday: 1200-1600
In light of recent events we are working from home just now and unable to take calls. If you’d like to contact us, please use one of the alternative options above and we will reply to you as soon as we can however we would appreciate your patience if this takes a little longer than usual.