Not usually one to complain, but due to the service I received at your Wolverhampton Store last week I felt I had to bring it to your attention. Firstly, I purchased a pair of shoes only to get home and find 2 incorrect sizes, I asked for a size 10 but got one foot in a 10 and the other a 9! Perhaps if your staff spent less time discussing their night out the previous night and actually focusing on the customer instead of themselves this may not have happened. It was pure and simply embarrassing and not what you expect to see/hear whilst shopping. I've shopped in the Wolverhampton store for the last 3 years but have to say this visit will be my last and from now on will be shopping at the Merryhill store where I've never had an issue.
The first lady that served me greeted me with a smile and cheerful attitude. I was helped straight away and directed and shown to what it was i was looking for. I was made to feel very comfortable when offered to sit down. The second lady that served me also followed with the same qualities and was very attentive and thoughtful. She explained the returns policy and gave me a spare bag as mine was broke. Very good customer service and an overall great experience at schuh.
I shop regularly in Schuh Birmingham Bull Ring and have always found the staff friendly and helpful. I don't shop so often in Wolverhampton and the assistant who "helped" me was not of your usual standard regarding customer service. I think I will stick to shopping in the Birmingham branch. I have mentioned my experience to others and they have said something similar so not just my experience. I would say though that when I went to collect my purchase yesterday the man who helped me was really nice, which made up for my shopping experience last week. If it wasn't for the fact that I wanted what I was buying I would have left the shop without buying anything I felt so humiliated. I don't need you to show this comment but you might want to look into this. Thank you
Good service plesant assistant
Our store in Wolverhampton is located on the busy shopping street of Dudley Street. We have a huge range of brands to suit all tastes including Nike, Converse, Vans and many more. Whether you're a lover of trainers or looking for the perfect pair of heels, you're sure to find something here at schuh. We also offer a great selection of kids shoes so your little ones can be on trend with you too!