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Returns
We hope you love your new schuh purchase. If you’re unhappy with the goods for any reason, please return your item to us with your receipt. We’re happy to offer a refund or exchange on unused items returned within 365 days. If you are returning items purchased from our clothing range please return items in their original condition including labels and tags intact and with original packaging. If the item is faulty we’re happy to offer a refund or exchange where available. As we do not offer a fitting service (with the exception of schuh Kids) please ensure your footwear is entirely suitable before use. This is in addition to, and does not affect your consumer rights. Full terms and conditions can be found on our terms and conditions page.
- All online returns are FREE for 'myschuh' account holders or £2.50 if you don't have an account and will be deducted from your refund. Exchanges are FREE.
- Items shipped and fulfilled by our Partners cannot be returned to our stores. Please use one of our returns options listed below to return the item to us.
- Ex-Display items can not be returned to any of our stores as they are one off pairs. Please use one of our returns options listed below if the item is unsuitable.
- Items purchased can only be returned to a schuh store which accepts the currency used to purchase the items.
- Please Note: Due to hygiene reasons, we are unable to accept the return of socks when removed from their original packaging.
- Please Note: Due to shipping limitations, we are unable to accept the return of 'Crep Protect' items through our postal returns options below. Please return any 'Crep Protect' items in person to one of our schuh stores.
Need to return your online order?
Click on the 'Submit Return' button below and provide us with your Order Number and Email Address to submit your return:
Returns Options
Evri
With 8500+ locations to choose from, it's easy to return a parcel with Evri! Their convenient return methods give you quick and simple ways to return your parcel to us.You can choose to drop the return at a local ParcelShop, Locker drop off and also arranging a courier collection from your chosen address. To choose your returns option, click here.
Asda toyou
You can drop off your unsuitable return at one of over 600 ASDA stores in the UK which are open early til late, 7 days a week. To find your nearest ASDA store and get your label, click here.
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InPost
You can drop off your unsuitable return at your local InPost Locker 24 hours, 7 days a week. With thousands of locations to choose from across the UK, your nearest InPost Locker could be at your local supermarket or train station. You can return your order in seconds with just the scan of a QR code, no need to print or attach any labels! To find your nearest InPost Locker and create your Instant Returns QR code, click here. PLEASE NOTE: all items from the same order should be returned in one parcel. Maximum parcel size: 41cm x 38cm x 64cm.
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Yodel
We've got a great returns service with Yodel. You can drop off your unsuitable return at one of the thousands of Yodel locations in the UK which are open early til late, 7 days a week. To find your nearest Yodel store and get your label, click here. Please note, schuh does not support the PRINT AT HOME option via this return method.
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