Due to COVID-19 restrictions it may take longer than usual for your order to be returned to us. We have strict social distancing measures in place in our warehouse this means it may take slightly longer to process your return and get your refund to you. We appreciate your patience and understanding at this time.
We hope you love your new schuh purchase. If you’re unhappy with the goods for any reason, please return your item to us with your receipt. We’re happy to offer a refund or exchange on unused items returned within 365 days. If you are returning items purchased from our clothing range please return items in their original condition including labels and tags intact and with original packaging. If the item is faulty we’re happy to offer a refund or exchange where available. As we do not offer a fitting service (with the exception of schuh Kids) please ensure your footwear is entirely suitable before use. This is in addition to, and does not affect your consumer rights. Full terms and conditions can be found on our terms and conditions page.
All online returns are FREE for 'myschuh' account holders or £2.50 if you don't have an account and will be deducted from your refund. Exchanges are FREE.
Items purchased can only be returned to a schuh store which accepts the currency used to purchase the items.
Please Note: Due to hygiene reasons, we are unable to accept the return of socks when removed from their original packaging.
You can drop off your unsuitable return at your local InPost locker 24 hours, 7 days a week. Choose from over 1,200 lockers and return in seconds with just the scan of a QR code.
To find your nearest locker and create your instant returns QR code, click here.
You can drop off your unsuitable return at one of over 600 ASDA stores in the UK which are open early til late, 7 days a week. To find your nearest ASDA store and get your label, click here.
We've got a great returns service with CollectPlus. You can drop off your unsuitable return at one of over 7,000 CollectPlus locations in the UK which are open early til late, 7 days a week. To find your nearest CollectPlus store and get your label, click here.
Due to safety measures in place at our stores to protect both our staff and customers, you may be asked to return your item to us using one of the alternative methods above.
Items purchased on our UK site can only be returned to a UK schuh store. To do so, take along:
- Your confirmation email
- The credit/debit card used to pay for the order (if applicable)
- Your returns form
Check our Store Info page for store locations and opening times. Please note due to updated government guidance, some of our stores are currently closed, for more info head to our Covid-19 info page.
As the stock in our ‘imperfects’ section are one-off pairs, we’re unable to offer an exchange, change the size, colour or style of items ordered from here. Due to the nature of the product, we’re unable to accept returns back in to our stores for these items.