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Returns

We hope you love your new schuh purchase. If you’re unhappy with the goods for any reason, please return your item to us with your receipt. We’re happy to offer a refund or exchange on unused items returned within 365 days. If you are returning items purchased from our clothing range please return items in their original condition including labels and tags intact and with original packaging. If the item is faulty we’re happy to offer a refund or exchange where available. As we do not offer a fitting service (with the exception of schuh Kids) please ensure your footwear is entirely suitable before use. This is in addition to, and does not affect your consumer rights. Full terms and conditions can be found on our terms and conditions page.

All online returns are FREE for 'myschuh' account holders or £2.50 if you don't have an account and will be deducted from your refund. Exchanges are FREE.
Items shipped and fulfilled by our Partners cannot be returned to our stores. Please use one of our returns options listed below to return the item to us.
Ex-Display items can not be returned to any of our stores as they are one off pairs. Please use one of our returns options listed below if the item is unsuitable.
Items being returned from our Sunglasses range must be returned in original packaging, including tags and labels along with any certification stickers to our stores or to us by post. When returning items from our Sunglasses range by post please ensure the item is securely boxed for transit, unfortunately we cannot accept items damaged in transit if the item has not been packaged securely.
Items purchased can only be returned to a schuh store which accepts the currency used to purchase the items.
Please Note: Due to hygiene reasons, we are unable to accept the return of socks when removed from their original packaging.
Please Note: We are sorry to inform that schuh Giftcards are non refundable after they have been purchased.
Please Note: Due to shipping limitations, we are unable to accept the return of 'Crep Protect' items through our postal returns options below. Please return any 'Crep Protect' items in person to one of our schuh stores.

Single Shoe Sale/Mixed Shoe Sale Returns

If a single shoe or mixed shoe purchase is returned, only the discounted price will be refunded and the discount will be lost. Not to be used in conjunction with any other offer.

Need to return your online order?

Click on the 'Submit Return' button below and provide us with your Order Number and Email Address to submit your return:

SUBMIT RETURN

Returns Options

Evri

With 8500+ locations to choose from, it's easy to return a parcel with Evri! Their convenient return methods give you quick and simple ways to return your parcel to us.You can choose to drop the return at a local ParcelShop, Locker drop off and also arranging a courier collection from your chosen address. To choose your returns option, click here.

Asda toyou

You can drop off your unsuitable return at one of over 600 ASDA stores in the UK which are open early til late, 7 days a week. To find your nearest ASDA store and get your label, click here.

InPost

You can drop off your unsuitable return at your local InPost Locker 24 hours, 7 days a week. With thousands of locations to choose from across the UK, your nearest InPost Locker could be at your local supermarket or train station. You can return your order in seconds with just the scan of a QR code, no need to print or attach any labels! To find your nearest InPost Locker and create your Instant Returns QR code, click here. PLEASE NOTE: all items from the same order should be returned in one parcel. Maximum parcel size: 41cm x 38cm x 64cm.

Yodel

We've got a great returns service with Yodel. You can drop off your unsuitable return at one of the thousands of Yodel locations in the UK which are open early til late, 7 days a week. To find your nearest Yodel store and get your label, click here. Please note, schuh does not support the PRINT AT HOME option via this return method.

Common Questions

As the stock in our ‘Ex-Display’ section are one-off pairs, we’re unable to offer an exchange, change the size, colour or style of items ordered from here. Due to the nature of the product, we’re unable to accept returns back in to our stores for these items. Please use one of our postal returns options listed above to return this for a refund.

Items purchased on our UK site can only be returned to a UK schuh store. To do so, take along:

Your confirmation email
The credit/debit card used to pay for the order (if applicable)
Your returns form

Check our Store Info page for store locations and opening times.

We kindly ask you to wait 2 weeks before contacting us regarding your return, once processed we will send you an email confirmation to advise this has been processed.

If for any reason your item breaks, please take the item and your proof of purchase to your closest schuh store for an inspection. If during the inspection a manufacturing defect is detected, a refund or replacement will be offered. If you are not able to take this to your closest schuh store, you can use one of the returns options listed above to send the item back to our Head Office for the inspection to be completed. Please include a note within your returns package including your full name, address, copy of your proof of purchase and your contact details.

Items being returned from our Sunglasses range must be returned in original packaging, including tags and labels along with any certification stickers to our stores or to us by post.

When returning items from our Sunglasses range by post please ensure the item is securely boxed for transit, unfortunately we cannot accept items damaged in transit if the item has not been packaged securely.