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Returns
Returns Policy (including Sale items)
We hope you love your new schuh purchase. If you’re unhappy with the goods for any reason, please return your item to us with your receipt. We’re happy to offer a refund or exchange on unused items returned within 365 days. If the item is faulty we’re happy to offer a refund or exchange where available. As we do not offer a fitting service (with the exception of schuh Kids) please ensure your footwear is entirely suitable before use. This is in addition to, and does not affect your consumer rights. Full terms and conditions can be found on our terms and conditions page.
All online returns are FREE for 'myschuh' account holders or £2.50 if you don't have an account and will be deducted from your refund. Exchanges are FREE.
Items purchased can only be returned to a schuh store which accepts the currency used to purchase the items.
Please Note: Due to hygiene reasons, we are unable to accept the return of socks when removed from their original packaging.
ASDA toyou
You can drop off your unsuitable return at one of over 600 ASDA stores in the UK which are open early til late, 7 days a week. To find your nearest ASDA store and get your label, click here.
CollectPlus
We've got a great returns service with CollectPlus. You can drop off your unsuitable return at one of many CollectPlus locations in the UK which are open early til late, 7 days a week. To find your nearest CollectPlus store and get your label, click here.
InPost
Our returns service with InPost means you can drop your unsuitable return off at any InPost locker which are accessible 24 hours a day, 7 days a week. To find your nearest locker and get your label, click here.
Returns to our Stores
Items purchased on our UK site can only be returned to a UK schuh store. To do so, take along:
- Your confirmation email
- The credit/debit card used to pay for the order (if applicable)
- Your returns form
Check our Store Info page for store locations and opening times.
Returning 'Imperfects' Items
As the stock in our ‘imperfects’ section are one-off pairs, we’re unable to offer an exchange, change the size, colour or style of items ordered from here. Due to the nature of the product, we’re unable to accept returns back in to our stores for these items.