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Solihull

Solihull
Solihull
Touchwood Shopping CentreGround LevelSolihullB91 3GZ
When calling our stores, in certain circumstances your call may be recorded for training and quality purposes.
17 Sep - 23 Sep
  • Mon0930 - 1800
  • Tue0900 - 1800
  • Wed0900 - 1800
  • Thu0900 - 2000
  • Fri0900 - 1800
  • Sat0900 - 1800
  • Sun1100 - 1700

24 Sep - 30 Sep
  • Mon0900 - 1800
  • Tue0900 - 1800
  • Wed0900 - 1800
  • Thu0900 - 2000
  • Fri0900 - 1800
  • Sat0900 - 1800
  • Sun1100 - 1700

Overall
97%
of 730 customers are happy with our overall service experience
Easy Score
98%
of 730 customers said they had an easy experience
Recommend
97%
of 730 customers would recommend schuh to a friend
What you say...
Rated 97.33% based on 730 customer reviews
I tried 3 pairs of shoes, perfect fit, purchased them all. Particularly appreciated the help off Maisie, she gave excellent customer service however I did have to tell Maisie to stop being apologetic!!! It’s refreshing to go into store where there is an abundance of staff
I was so pleased with Dan’s customer service today! As nobody was available when I wanted to try some shoes on, I asked him to help me and grab some sizes and he was so happy to help whilst also dealing with another customer. He quickly went to the stockroom and brought me out my shoes in the sizes and also brought me some footsies over and a shoehorn as I was told him I’d struggle putting the plimsoles on. Whilst giving me a very detailed explanation on both shoes as I was unsure which ones to buy, I then decided on the converse as they were comfier. He brought over the card machine, asked if I would like an email receipt too, told me the promotion would be sent to my email ‘£10 off next visit over £50’. I think it is quite possibly the best customer service I have ever received! Professional, friendly and so helpful! My 8 year old neice also commented on how lovely he was!
We were helped in the kids shoe section by a helpful assistant called Paige. I was shopping for my son who has Aspergers and was struggling with his trainers not being tight enough. Paige was very patient and kind and helped us to find some converse trainers which were lace up and perfect for the job. Thank you .
I reserved an item last night using the web page and came in to collect the item (26/07). On entering the store, staff member Paige was on hand to pick up my item. She went above and beyond to accomodate a further request for another item for me when she was collecting my order. Once she had done this, she stayed with me whilst I tried on the shoes, providing in-depth assistance when I was asking various questions. Her service was prompt, knowledgeable and friendly and I think she deserves praise for this. I will be returning to shop at Schuh Solihull based on my experience in store today.
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Local Info

Our store in Solihull is located in the bustling Touchwood Shopping Centre. We have a huge range of brands to suit all tastes including Nike, Converse, Vans and many more. Whether you're a lover of trainers or looking for the perfect pair of heels, you're sure to find something here at schuh. We also offer a great selection of kids shoes so your little ones can be on trend with you too!

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