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Gateshead/Metro Centre schuh store

Metro Centre

The Red MallLower Level Unit 263/264GatesheadNE11 9HX0191 432 4981
WiFi availableKids products availableParking available
02 Mar - 08 Mar
  • Mon 1000 - 2100
  • Tue 1000 - 2100
  • Wed 1000 - 2100
  • Thu 1000 - 2100
  • Fri 1000 - 2100
  • Sat 0900 - 1900
  • Sun1030 - 1700

09 Mar - 15 Mar
  • Mon 1000 - 2100
  • Tue 1000 - 2100
  • Wed 1000 - 2100
  • Thu 1000 - 2100
  • Fri 1000 - 2100
  • Sat 0900 - 1900
  • Sun1030 - 1700

What you say...
Gemma served me on Saturday she was helpful and very knowledgeable about the Schuh products. Her customer service skills were fantastic! It's people like Gemma that make you want to shop at Schuh. Gemma served me on Saturday she was helpful and very knowledgeable about the Schuh products. Her customer service skills were fantastic! It's people like Gemma that make you want to shop at Schuh.
I visited your store in the Metro Centre earlier this evening with my 8 year old daughter. Kev and another member of staff who I believe to be the store manager or supervisor were extremely helpful in trying to find a pair of shoes for my daughter. ...read full review I visited your store in the Metro Centre earlier this evening with my 8 year old daughter. Kev and another member of staff who I believe to be the store manager or supervisor were extremely helpful in trying to find a pair of shoes for my daughter. I am pleased to say my daughter got some shoes and Kev let her scan the barcode! It is not very often you receive such a high standard of customer service.
I was disappointed with the staff in store. I went straight to the counter to pick up my order but there was no one there. All staff were busy with customers at the time so I just waited. 2 members of staff saw me standing there. Both of them came to...read full review I was disappointed with the staff in store. I went straight to the counter to pick up my order but there was no one there. All staff were busy with customers at the time so I just waited. 2 members of staff saw me standing there. Both of them came to the counter but neither person acknowledged me at all. After about 10 minutes standing the person who eventually served me came to the counter to serve the customer she's been dealing with and still did not acknowledge me! Once she was finished she came over to me and said "y'aright". No apology for my wait which made me furious inside. There was not a smile from her the whole time and she made me feel very unwelcome. I will not be visiting that store again as I came away from that shop feeling very upset. A simple "someone will be with you as soon as possible" would have been all it took as I understand they were all dealing with customers. However I was simply ignored which I find very rude and infuriating. Thank you
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Local Info

Our store in Gateshead on Newcastle upon Tyne is located in the well known Metrocentre where shoppers' dreams come true! We have a huge range of brands to suit all tastes including Nike, Converse, Vans and many more. Whether you're a lover of trainers or looking for the perfect pair of heels, you're sure to find something here at schuh. We also offer a great selection of kids shoes so your little ones can be on trend with you too!