Here To Help!

We hope you find the help you need, if not - get in touch!

Search our help pages below!

Here To Help!

We hope you find the help you need, if not - get in touch!

Customer Experience open today from: 09:00 - 19:30

Mon - Fri:09:00 - 19:30

Sat10:00 - 17:00

Sun11:00 - 17:00

SCHUHCLUB Member? Chat here

Not a member? Chat here

Chat on Live Help

Need to contact us?

The quickest way to reach us is via Live Help - just click the tab and connect instantly with our friendly team. You can also message us on WhatsApp, and we'll get back to you as soon as possible.

Opening Hours:

Monday- Friday: Live Help 09:00-19:30 I WhatsApp 10:00-19:00

Saturday: 1000 - 1700 (Live Help/WhatsApp)

Sunday: 1100 - 1700 (Live Help/WhatsApp)

FAQ's

Need to return your shoes? Check out our fantastic 365 day Returns Policy.

As soon as your order is despatched you'll receive an email from us with tracking information. Can't find it? Check your 'junk' folder incase its hiding away. You can also check the progress of your parcel on our Track Order page.

Yes we do! Check out our student discount page for full info.

*Please note that promotional/student discount codes are not valid in conjunction with any other discount or offer.

To find your nearest store, get contact information and address details, as well as information on new store openings, visit our stores page.

You can check your giftcard balance on the giftcard section of our website.

Here To Help!

We hope you find the help you need, if not - get in touch!

Here To Help!

Need to contact us?

FAQ's

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