Here To Help!

We hope you find the help you need, if not - get in touch!

Search our help pages below!

Contact Us!

Customer Experience open today from: 09:00 - 19:30

Mon - Fri:09:00 - 19:30

Sat10:00 - 17:00

Sun11:00 - 17:00

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Not a member? Chat here

Chat On Live Help

If you have any questions, check our FAQ's for the answer. If our FAQ's can't answer it for you, we'll be glad to answer you in person!

Live Help

The easiest and quickest way to get in touch with us is to use our Live Help service. Simply click on the Live Help tab and we'll connect you to a member of our friendly team straight away. Our Live Help opening hours are:

Monday - Friday: 0900 - 1930

Saturday: 1000 - 1700

Sunday: 1100 - 1700

You can also contact us on our WhatsApp, we will get back to you as soon as possible. Our WhatsApp operating hours are:

Monday - Friday: 1000 - 1900

Saturday: 1000 - 1700

Sunday: 1100 - 1700

FAQ's

For the quickest response; please use one of our Live Help or WhatsApp option listed above. Alternatively you can use one of the options below and we will get back to you ASAP.

You can also contact us through X or Facebook Messenger.

Prefer to call us?

Customers can call our local-rate number 0207 100 1515. Our team are here to help throughout the week. Our opening hours are:

Monday - Thursday : 1000 - 1730

Friday: 1000 - 1700

Saturday: 1000 - 1700

Sunday : 1100 - 1700

*All of our incoming and outgoing calls are recorded for training and quality purposes.

** When calling our stores, in certain circumstances your call may be recorded for training and quality purposes.

If your query is for any department other than the Customer Experience Team at schuh, please call 01506 460 250.

If you'd like to write to us, drop us a line at the following address:

schuh Customer Experience Team

1 Neilson Square

Deans Industrial Estate

Livingston

EH54 8RQ

schuh registered office: schuh Limited, 1 Neilson Square, Deans Industrial Estate, Livingston, EH54 8RQ, Scotland, UK Tel: 01506460250

Registered in Scotland No. 125327

Our Complaints Team is here to help, however we’d love for you to contact our regular support channels first, as they can often get things sorted quickly.

If you’ve already been in touch and your concern still isn’t resolved, email [email protected] and our Complaints Team will be happy to take a closer look. Please note this mailbox is monitored Mon- Fri 9.00-17.00

Please email all press and PR related queries to [email protected] and the team will respond as soon as they can.

Here To Help!

We hope you find the help you need, if not - get in touch!

Contact Us!

Live Help

WhatsApp

FAQ's

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