*All of our incoming and outgoing calls are recorded for training and quality purposes.
** When calling our stores, in certain circumstances your call may be recorded for training and quality purposes.
If your query is for any department other than the Customer Experience Team at schuh, please call 01506 460 250.
FAQ's
We aim to respond to all queries as quickly as possible however our Live Help/ social channels are normally the quickest way to get a response from us.
If you'd like to write to us, drop us a line at the following address:
schuh Customer Experience Team
1 Neilson Square
Deans Industrial Estate
Livingston
EH54 8RQ
Schuh registered office:schuh Limited, 1 Neilson Square, Deans Industrial Estate, Livingston, EH54 8RQ, Scotland, UKTel: 01506460250
Registered in Scotland No. 125327
We aim to provide you with the best service possible at all times but sometimes things can go wrong along the way. If you are unhappy with the service you have received, please email us at [email protected] and a member of our complaints team will be in touch.
In the unlikely event that our Complaints Team are unable to resolve your complaint through our complaints handling procedure, the EU commission provides an online dispute resolution platform ("ODR Platform") for disputes regarding items bought online. You can find the ODR platform at http://ec.europa.eu/consumers/odr/.
If you require some assistance from us, feel free to email us at [email protected] and we will respond as soon as we can!!
