Here To Help!
Contact Us
If you have any questions, check our FAQ's for the answer. If our FAQ's can't answer it for you, we'll be glad to answer you in person!
We look forward to hearing from you!
Social
Drop us a tweet or hop on to our facebook page and get in touch. One of our Customer Experience Team will get back to you as quick as they can.
Live Help
The easiest and quickest way to get in touch with us is to use our Live Help service. Simply click on the Live Help tab at the top of the page and we'll connect you to a member of our friendly team straight away. Our Live Help opening hours are:
- Monday to Friday: 0915-2000
- Saturday: 1030-1630
- Sunday: 1130-1630
Email Us
Email us anytime at help@schuh.co.uk and we'll get back to you as soon as possible.
Call Us
In light of recent events we are working from home just now and unable to take calls. If you’d like to contact us, please use one of the alternative options above and we will reply to you as soon as we can however we would appreciate your patience if this takes a little longer than usual.
Complaints
We aim to provide you with the best service possible at all times but sometimes things can go wrong along the way. If you are unhappy with the service you have received, please email us at complaints@schuh.co.uk and a member of our complaints team will be in touch.
In the unlikely event that our Complaints Team are unable to resolve your complaint through our complaints handling procedure, the EU commission provides an online dispute resolution platform ("ODR Platform") for disputes regarding items bought online. You can find the ODR platform at http://ec.europa.eu/consumers/odr/.
Write To Us
If you'd like to write to us, drop us a line at the following address:
schuh Customer Experience Team
1 Neilson Square
Deans Industrial Estate
Livingston
EH54 8RQ
Schuh registered office:
schuh Limited, 1 Neilson Square, Deans Industrial Estate, Livingston, EH54 8RQ, Scotland, UK
Tel: 01506460250
Registered in Scotland No. 125327