If you have any questions, check our FAQ's for the answer. If our FAQ's can't answer it for you, we'll be glad to answer you in person!
FAQ's
For the quickest response; please use one of our Live Help or WhatsApp option listed above. Alternatively you can use one of the options below and we will get back to you ASAP.
You can also contact us through X or Facebook Messenger.
Prefer to call us?
Customers can call our local-rate number 0207 100 1515. Our team are here to help throughout the week. Our opening hours are:
Monday - Thursday : 1000 - 1730
Friday: 1000 - 1700
Saturday: 1000 - 1700
Sunday : 1100 - 1700
*All of our incoming and outgoing calls are recorded for training and quality purposes.
** When calling our stores, in certain circumstances your call may be recorded for training and quality purposes.
If your query is for any department other than the Customer Experience Team at schuh, please call 01506 460 250.
If you'd like to write to us, drop us a line at the following address:
schuh Customer Experience Team
1 Neilson Square
Deans Industrial Estate
Livingston
EH54 8RQ
schuh registered office: schuh Limited, 1 Neilson Square, Deans Industrial Estate, Livingston, EH54 8RQ, Scotland, UK Tel: 01506460250
Registered in Scotland No. 125327
We aim to provide you with the best service possible at all times but sometimes things can go wrong along the way. If you are unhappy with the service you have received, please email us at [email protected] and a member of our complaints team will be in touch.
In the unlikely event that our Complaints Team are unable to resolve your complaint through our complaints handling procedure, the EU commission provides an online dispute resolution platform ("ODR Platform") for disputes regarding items bought online. You can find the ODR platform at http://ec.europa.eu/consumers/odr/.
Please email all press and PR related queries to [email protected] and the team will respond as soon as they can.
