Here To Help!
We hope you find the help you need, if not - get in touch!
Search our help pages below!
- Contact Us
- Delivery
- Returns
- Returns Portal
- Track My Order
- FAQs
- klarna info page
- The schuh Club
- Student Discount
- Student Shopping Nights
- Care & Maintenance
- Check My Giftcard Balance
- Size Guide
- How Was It For You
- schuh Kids Fitting Guide
- Blue-Light-Discount
- Defence-Service-Discount
- Everything You Need To Know About Shoes
- Sell Your Soles
FAQs
You can browse our styles using the department tabs or the search box, and refine your search using the filters to view all our online stock, which is updated daily! You can also Check & Reserve stock in your local store. If you still can’t find what you’re looking for, it may be out of stock – get in touch with our Customer Experience Team who can try to locate your perfect shoes.
You can order up to 3 pairs of any one style per order, but we don’t limit how many different styles you can buy – go wild!
Yes! Our Click & Collect service allows you to collect your order from any of our UK stores for FREE! Simply use the Click & Collect service on the product page and we'll tell you how quickly you can collect your order - it can even be as little as 20 minutes!
*Please note items may take up until 5pm for delivery, you will receive a text once your item is available for collection.
Whatever’s easier for you! We accept:
- Credit/Debit card
- Klarna
- Clearpay
- PayPal
- Apple Pay
- Google Pay
- schuh Giftcard
- One4All Giftcard
We send a confirmation email to you as soon as your order is placed – this should arrive within a few minutes. If it doesn’t, check your ‘Junk’ folder in case it’s hiding away there. If you still don’t have it, get in touch with our Customer Experience Team and we can resend it to you. Don’t forget, if you have an account you can check the status of your order at any time too!
As long as your order hasn’t yet been despatched we’ll be happy to cancel/amend it for you where possible – just get in touch with our Customer Experience Team. Don’t worry if the order has already been despatched (sometimes we’re just too eager to get your order to you) - we’ve got our 365 day Returns Policy if you need to return your order.
We take online security very seriously and our site uses the latest online SSL encryption software to ensure your details are safe. When the browser bar changes from ‘http’ to ‘https’ and the locked padlock appears, this indicates you’re on a secure page. We’re also enrolled in the MasterCard Securecode and Verified by Visa card payment protection schemes.
We’re not able to add items to your order once it has been placed, unfortunately. You would be required to place another order. Please see our Delivery Page for further details.
It’s up to you! We believe in giving you options so you can decide on cost, speed and convenience – we’ve got a delivery option to suit everyone’s needs, including weekend delivery. For our full range of services, including delivery timescales and costs, please see our Delivery Page.
Yes! We’ve got a delivery option to suit everyone’s needs, including weekend delivery. For our full range of services, including delivery timescales and costs, visit our Delivery Page.
- Mainland UK - Evri & FedEx
Yes we do! Please see our dedicated International website for a full list of the countries and shipping costs.
Ordering from Germany? We have a brand new website just for you!We can deliver to PO Box addresses in the UK. Simply input the following details into the fields in the delivery address form:
- A business/building name/building number
- Street Name
- City
- Postcode
Yes! Simply choose Standard Delivery in the checkout and input the following details into the delivery address form:
- First & Last Name: Enter Name, Service & Rank
- Address Line 1: Enter the Unit or Regiment
- City/Town: Enter the Operation Name
- Postcode: Enter the BFPO Number
We’ll try our best to despatch all your items together, however, sometimes we’ll have to send these separately. Don’t worry, we’ll give you a tracking number for each parcel so you can keep an eye on the deliveries.
As soon as your order is despatched we’ll send you an email with a link to the courier’s website and tracking number to allow you to view up-to-date tracking on your order. If you haven’t received the email, check your ‘Junk’ folder, in case it’s hiding away there. If you’ve not received the email within a few hours, please contact us.
If you've ordered more than one item, we may have had to despatch them separately. Don't worry, your remaining items shouldn't be far behind! We'll send you a separate tracking number for each parcel via email so you keep an eye on the deliveries.
Once your order arrives back with us, we will automatically process a refund back to the original payment method used.
We hope you L-O-V-E your new shoes! However, if it turns out that they’re not suitable for whatever reason, take advantage of our amazing returns policy;
- 365 days – yep, a whole year! - to return unused, unsuitable items
- Return your shoes via Evri, Yodel, ASDA toyou, InPost, to a UK schuh store or post them to us – whatever is more convenient for you!
- Friendly service if you’ve had a problem with your shoes
For our full policy and more information on how and where to return your shoes, the proof of purchase needed and for full Terms & Conditions, check out our Returns Page.We stock LOTS of different brands and – just like clothing – they sometimes vary in their sizing. If you receive your shoes and they’re not an ideal fit, you can return the item, in an unused condition, to receive an exchange or refund. Check out our Returns Page for more info and what you need to return them.
Yes you can! Providing the shoes are in an unused condition, you can return footwear purchased on our UK site/stores back to one of our UK stores for a refund back to the credit/debit card that was used to pay for the order, or you can exchange the shoes for something else! Check out our Returns page for more info and what you need to return the item.
If you’ve returned your item by post, we will contact you via email within 3 days of receiving it. If you haven’t heard from us, contact the courier you used to check they’ve delivered the item. If this is the case, please contact us.
Gift wrapping costs £3.99 per item. Simply select this at the basket when you are processing your order.
Gift wrapping is only available on items we have in stock in our main warehouses. If the option is not visible at the basket, unfortunately this will not be available for the item. Sorry to disappoint!
Unfortunately once your order has processed, we are not able to amend your gift message. Please contact us and we can cancel the order so you can replace the order with the correct messaging.
If the item is unsuitable for the recipient, they can return this to one of our stores with the despatch note. Please note, they will only be provided with an exchange or schuh gift card and the gift box is non refundable.
Absolutely! You can get one emailed or posted to you. Check out our giftcard page here.
You can use your giftcard as full or part payment in our stores and online. Find your closest schuh store by using our store locator or redeem your giftcard online by entering the details when prompted on the payment page. To check your balance, use our Giftcard balance page.
Don’t worry, schuh giftcards don’t have an expiry date. You can check your giftcard balance here to see how much you have to spend. Having an issue using your card? Contact our Customer Experience Team.
Absolutely! When in the checkout, you will see an option 'Have a Love2Shop Giftcard?'. Just click this and enter the card details.
If you have decided to return your item and paid with a Love2Shop giftcard, you will receive a schuh giftcard with the refunded amount.
You can sign-up to become a member of THE SCHUH CLUB here.
The SCHUH CLUB loyalty card is your digital pass that can be downloaded to your mobile wallet. In your SCHUH CLUB loyalty card, you can check your loyalty account details and points balance. You can sign-up to become a member of THE SCHUH CLUB here.
To download your loyalty card to your mobile wallet open the download wallet link in your SCHUH CLUB welcome email on your mobile. Once your wallet pass is shown select ‘add’ to download your loyalty card to your wallet.
Simply show your loyalty card on your mobile wallet at the checkout to be scanned or quote your loyalty card number under the barcode on your pass. Your loyalty number starts with LOY.
Go to the Discounts/Promo Codes/Giftcards dropdown in the shopping bag and enter your Loyalty ID number from your loyalty card in the Loyalty Membership box. Your loyalty number starts with LOY.
To access your SCHUH CLUB loyalty account download your loyalty card to your mobile wallet. Here you will see your loyalty membership details, pending points balance and available points balance.
You can access the details of your points in your loyalty card on your wallet. Points will be added to your account as 'pending' after checkout, points will remain pending for 28 days. Once this period has passed, points will become available in your account and can be used towards your next gift card reward.
The SCHUH CLUB is offering a £5 off gift card with every 100 available points earned.
You can earn points with your loyalty membership with every purchase you make online & in-store.
Every 100 available points will earn a £5 gift card which will be issued to you via email. The gift card can be claimed in-store & online*
*Exclusions apply, see T&Cs here.To redeem your £5 gift card online go to the Discounts/Promo Codes/Giftcards dropdown in the shopping bag and enter your gift card number in the gift card box. To redeem your gift card in-store have your gift card number and pin ready at the till.
If you decide to return or cancel your order any points for that order or item will be removed from your account.
All points earned will be deducted 24 months after they have settled in your account if there as been no purchases made on your loyalty account in that period.
Gift cards will expire 12 months from the issue date.
Find our full terms and conditions here or check out our Contact Us page for details on when we're open and how to get in touch.
schuh Kids is a range of childrens fashion footwear for boys and girls, in kids size from Crib size 0, right up through Toddler and Junior to a Youth size 5, from your favourite brands. View the full range of kids products here.
As we sell lots of different brands, sizing may differ slightly between them. There is a size guide on each product page to help you get the right fit for your childs feet. Check out our kids fitting guide page for more info.
Yes we do! We have a kids specialist in each of our stores who will be happy to measure and fit your childs feet as well as offer advice on the correct size for your child. Why not check out our kids fitting guide if you’re buying online.
We’re pleased to offer the same returns policy for schuh Kids as we do for schuh. We really hope you and your child love their new schuh Kids footwear, but if it’s unsuitable for any reason, we’re happy to offer a refund or exchange on unused items that are returned within 365 days. Visit our Returns page for full information.
Of course! You can use your One4all giftcard for transactions online. Simply select card payment in our checkout and enter your details like below:
- Name: Enter your full name
- Card Number: 16 digit number across the front of the card
- Expiry Date: please enter the valid through date
- CVV2: Scratch the silver panel on the back of the card to reveal your CVV2 number.
Please note: as this card is a pre-paid Visa card, we are unable to offer split payments with any other debit or credit card. One4All cannot be used when using Klarna Pay Later services.
Yes! We always refund back on to the original card that was used when placing an order. If you have lost or thrown away your card, please contact One4all to request a new card. Alternatively, you will be able to see the balance on your online account with One4all.
Yes we do! Check out our Student Discount page for full info.
*Please note that promotional/student discount codes are not valid in conjunction with any other discount or offer.
Referrer Rewards
The referrer is offered 10% off for each friend who orders for the first time.
This offer can be shared for 3 months from the date of acceptance by the referrer.
In order for the referral to qualify for the reward the referred friend must be a new customer to schuh and over the age of 18 and the referred friend must meet the conditions of their reward.
There is no requirement for the referrer to be an existing schuh customer.
In order to share this offer the referrer must be over the age of 18.
Rewards will be cumulative and so if multiple qualifying referrals are made to schuh, multiple rewards will be delivered to the referrer, subject to a limit A Referrer may not earn more than 5 within any 24 hour period or 25 within last 12 months or 1500 GBP of reward value within last 12 months. A Referrer should not expect their referred friends to be given rewards automatically if they are referring more frequently than 10 friends within any 24 hour period.
Rewards will be delivered to the referrer on the day of the referred friend's purchase provided the referred friend's purchase is not cancelled
The Referrer will be notified by email once a referred friend has purchased and when the reward has been earned.
Rewards will be valid for 3 months from the date earned by the referrer.
Referral rewards cannot be combined with other discount codes in a single order.
schuh reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time.
schuh reserves the right to vary any and all elements of this offer at any time without notice.
The reward is valid only on full-price items purchased from schuh online. Product exclusions apply, including gift cards and tote bags. Please see the full list of exclusions here
Referred Friend Rewards
The Referred friend is offered 10% off when they place their first order.
The reward is valid for 7 days from the point of issue to the referred friend.
In order to qualify for the reward the referred friend must be a new customer to schuh and over the age of 18.
Any rewards will be revoked if a refund is requested on the order for which the reward was offered.
The Referred friend reward cannot be claimed by the same person making the referral
Referred friend rewards cannot be combined with other discount codes in a single order.
There are limits in place on how many and how frequently referrals can be made by any single referrer. Rewards may not be given if those limits are exceeded.
The reward is valid only on full-price items purchased from schuh online. Product exclusions apply, including gift cards and tote bags. Please see the full list of exclusions here
To view Mention Me's Terms and Conditions in full, click here
Referrer Rewards
The referrer is issued 150 points on their SCHUH CLUB account (worth £5 of SCHUH CLUB gift cards + 50 bonus points) for each friend who orders for the first time.
This offer can be shared for 3 months from the date of acceptance by the referrer.
In order for the referral to qualify for the reward the referred friend must be a new customer to schuh and over the age of 18 and the referred friend must meet the conditions of their reward.
There is no requirement for the referrer to be an existing schuh customer.
In order to share this offer the referrer must be over the age of 18.
Rewards will be cumulative and so if multiple qualifying referrals are made to schuh, multiple rewards will be delivered to the referrer, subject to a limit A Referrer may not earn more than 5 within any 24 hour period or 25 within last 12 months or 250 GBP of reward value within last 12 months. A Referrer should not expect their referred friends to be given rewards automatically if they are referring more frequently than 10 friends within any 24 hour period.
SCHUH CLUB rewards will be delivered to the referrer 28 days after the referred friend completes a purchase provided the referred friend's purchase is not cancelled or returned.
The Referrer will be notified by email once a referred friend has purchased and then when the reward has been earned.
As SCHUH CLUB rewards are valid for 24 months after they have settled in your account if there has been no purchases made on your loyalty account in that period.
schuh reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time.
schuh reserves the right to vary any and all elements of this offer at any time without notice.
Referred Friend Rewards
The Referred friend is offered a £5 off gift card when they place their first order.
The reward is valid for 7 days from the point of issue to the referred friend.
In order to qualify for the reward the referred friend must be a new customer to schuh and over the age of 18.
Any rewards will be revoked if a refund is requested on the order for which the reward was offered.
The Referred friend reward cannot be claimed by the same person making the referral.
Referred friend rewards cannot be combined with other discount codes in a single order.
There are limits in place on how many and how frequently referrals can be made by any single referrer. Rewards may not be given if those limits are exceeded.
The reward is valid only on full-price items purchased from schuh online. Product exclusions apply, including gift cards and tote bags. Please see the full list of exclusions here
To view Mention Me's Terms and Conditions in full, click here
To find your nearest store, get contact information and address details, as well as information on new store openings, visit our Stores page.
If our FAQ's didn't help, feel free to get in touch.
Check out our Contact Us page for details on when we're open and other ways to get in touch.We aim to provide you with the best service possible at all times but sometimes things can go wrong along the way. If you are unhappy with the service that you have received, please email us at [email protected] and a member of our complaints team will be in touch.
Go to My Account and click 'Join Myschuh' to register. Just enter your details and we'll then send you an email with a link to verify your account - once you click on this you're ready to go!
Create an account and receive benefits such as:
- Promotional offers/discounts
- Competitions
- Create Wishlists
- Track your orders
- View your order history
We love hearing from you and so we’ve created a section on our website to let you tell us ‘How was it for you?’ it’s really easy, just visit the How was it for you? page, fill out the details and we’ll publish your comments on our Feedback page.
Our 'Vegan Friendly' icon means that no animal derived materials are used in the manufacture of the tagged product. This includes all soles, uppers, linings, components, dyes and adhesives.
If you’ve forgotten your password, use the ‘forgotten password’ link and enter your email address to reset your password. If you’re still having problems, get in touch with our Customer Experience Team.
Simply enter your code* in the promotional/student discount code box at the checkout to apply your discount.
*Please note that promotional/student discount codes are not valid in conjunction with any other discount or offer.
schuh has always had a culture of wanting to support our people, communities and have a positive impact where we can. We are committed to continuous improvement and we are constantly challenging ourselves to be better in everything we do for our people and the planet.
Since 2020 when we formalised our purpose pillars, we’ve generated funds, raised awareness and volunteered in support of a range of great charities. We believe this work benefits our communities, our customers and teams.
We have raised just over one million pounds for charitable causes since 2020. That’s made up of direct funding/donations of over £600,000 to our official charity partners such as The King’s Trust, The Mix, The Proud Trust and World Land Trust. schuh customers have generated an additional £300,000 via the purchase of 9 charity tote bags, designed in collaboration with community members from each charity. Finally our brand partners such as adidas, Converse and New Balance, have supported schuh to leverage an additional £100,000 in sponsorship funds for The King’s Trust via our Future You youth engagement event series.
In 2026 we are excited to announce a refresh of schuh’s social impact strategy, putting all of this great work under the banner of “Do More Good”. Do More Good is about making sure our impact is focused, accountable and genuinely reflective of the communities we serve. Our vision is for schuh to be the most progressive and inclusive fashion footwear retailer with the lowest environmental impact, in the UK. This long-term vision requires continuous effort and we will put everything we can into getting there.
Do More Good focuses on three pillars: Wellbeing & Connection, Culture & Community and Environment. We understand that all of these things are connected. Each pillar has its own taskforce, with senior leadership involvement, while the Culture & Community Pillar has support from 3 additional Employee Resource Groups; representing ou LGBT+, Global Majority and Disability communities. This ensures Do More Good is embedded across every department with clear, measurable goals for the business. The three taskforces will meet quarterly to pursue goals connected to their areas of focus.
Our high level objectives for each pillar are as follows:
For Wellbeing & Connection: Proactively support wellbeing across all levels of the business and in our wider community. This includes increasing engagement with our Employee Assistance Programme provided by The Retail Trust, promoting movement and volunteering for wellbeing, and responding to feedback from regular engagement surveys.
For Culture & Community: Proactively ensure representation across all levels of the business. Inspire action and engagement which supports our mission. Champion underrepresented or underserved groups in our wider community.
schuh’s main social impact objective in 2026, which will require support from across the business, is to provide enrichment, employability and employment opportunities to 120 young people from underrepresented groups.
For Environment: Minimise the impact of our business activities on the environment by reducing carbon emissions, recycling & minimising waste & encouraging sustainable business practices.
The biggest challenge currently is the ongoing measurement of our Scope 3 emissions. schuh has been carbon neutral for Scope 1 & 2 and some elements of Scope 3 such as travel and accommodation since 2019.
We are though very much aware of the challenge we have in improving the accuracy of our Scope 3 measurement, whilst remaining carbon neutral as a predominantly multi-branded retailer. We are working closely with our brand partners to get the first full and accurate picture of our Scope 3 emissions this year.
Our plan to meet this objective involves cultural moments and engagement events such as Future You with The King’s Trust, leading to more focussed employability and training opportunities with partners including Fashion Minority Report, The Proud Trust and Ambitious about Autism. A proportion of these young people will have the opportunity to apply for roles at schuh.
As part of Do More Good we’ve also welcomed two new partners - the RSPB and Ambitious About Autism, to join our existing charity partners Retail Trust, The King’s Trust, The Proud Trust and World Land Trust.
Our partnership with the RSPB involves providing funding for local nature restoration projects in the UK, offering volunteering and education opportunities for schuh staff and educating and promoting the positive effects of spending time in nature on one’s wellbeing to our customers.
The three main objectives of our partnership with Ambitious About Autism are to create an inclusive shopping experience for neurodivergent customers, offer supported employability opportunities to neurodivergent young people, and increase understanding of autism within the wider community.
We believe that by clearly defining our social impact objectives and working with long term partners we can allocate our resources effectively, hold ourselves accountable for our progress and ensure our customers and employees can be part of our vision.
Information correct as of Monday 9th March 2026.