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Overall

93%

of 1,331,420 customers are happy with our overall service experience

Easy Score

93%

of 1,331,420 customers said they had an easy experience

Recommend

93%

of 1,331,420 customers would recommend schuh to a friend

How was it for you?

We love hearing from you, and thought we'd let you all see the comments left for us by customers via our Feedback form.

LEAVE FEEDBACK

Website

3/5

27/06/2026Tessa MeeseYour on-line payment site is very clunky! I have been trying to pay for my £135.00 Birkenstock sandals which just wouldn’t let me go to the payment site. It only said that my postcode was invalid for that service….. But didn’t state which “service” was invalid!!! I tried so many times with my postcode and my partners…..but the same message kept coming up! I was all set to give up except I really wanted these sandals …….and can’t find them in my size anywhere else.!!! Then I changed the delivery option from today to Monday and it was all fine. I got through to payments and have ordered my sandals. The rest of the site is ok. Another £5 voucher to go with the one I’ve just earned “eventually “(!) as compensation for taking so much of my valuable time. As I spent about an hour yesterday afternoon too! Thank you….. I do hope you read my message! -x-

Website

2.5/5

27/06/2026Natalie ShannonIt wouldnt let me use my £5 off in my rewards as the code yous sent was not working and i entered it correctly.

Website

2.5/5

27/06/2026Joanne Forsyth Good

1383/61928

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