Here To Help!

We hope you find the help you need, if not - get in touch!

Search our help pages below!

Overall

93%

of 1,316,668 customers are happy with our overall service experience

Easy Score

93%

of 1,316,668 customers said they had an easy experience

Recommend

93%

of 1,316,668 customers would recommend schuh to a friend

How was it for you?

We love hearing from you, and thought we'd let you all see the comments left for us by customers via our Feedback form.

LEAVE FEEDBACK

Website

4.5/5

05/08/2026Karen JohnstoneIt’s a pit gift cards can’t be deducted and then payment made as my order would have been bigger.

Website

4.5/5

05/08/2026Rachel robertsNo

Website

4/5

05/08/2026CaroleOrdered 2 pairs of boots in the sale section. The first pair: the boxing boots arrived within 2 or 3 days, all good, boot were in their box with the paper stuffed inside, visibly brand new. However, the second pair, stilleto boots, arrived only today. The box ripped and flattened and unfortunately the boots look like they were returned by a customer after having been at least tried on and at worst worn once as the sole is dirty. The paper that should have been stuffed inside the boots and even the reinforced cardboard usually placed in the toe area was not present at all. This is very disappointing to be sent 'used' or tried on boots that the returned team at Schuh visibly don't check and put back in decent order before sending on to the next customer who is expecting brand new and certainly not visibly used items. Not happy about this.

196/61122

Here To Help!

We hope you find the help you need, if not - get in touch!

How was it for you?

Sign in to THE SCHUH CLUBWelcome back,

Postcode Exclusions